Comentarios del cliente para Ancaster Mini Storage Ltd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ancaster Mini Storage Ltd

Grado total:

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Starward H. en

Grado:

El cliente no dejó un comentario.

Jaydeep B. en

Grado:

Clean, yes. The oil light was on from the time we picked up the vehicle. We were told it was of no concern, but we were a little nervous while we had the vehicle.

Lorraine M. en

Grado:

Availability was pretty good but possibility could be earlier than 9 a.m. Otherwise we were very satisfied with the truck and staff.

Nicholas D. en

Grado:

El cliente no dejó un comentario.

Jose P. en

Grado:

Confusing. Locked. Difficult to deliver outside of hours. Had to figure it out. Could not get into locked location and no place to park outside. No box indicated to drop off keys so dropped it in postal box. The uhaul app was excellent in delivering the truck after hours but the location was confusing and closes early very day (at 3 pm). We were there at 4pm with the intent of delivering during usual office hours.

Philip H. en

Grado:

The steering wheel shook and you had to hold it with both hands to keep it from going in the ditch and your pricing on your advertisements is severely miss leading I paid over $300 to use this crappy truck for four hours

Mark C. en

Grado:

El cliente no dejó un comentario.

Mark C. en

Grado:

El cliente no dejó un comentario.

Stephen R. en

Grado:

El cliente no dejó un comentario.

james n. en

Grado:

Inside of van smelled like some sort of farm animals had been transported and floor was not clean.

Christopher H. en

Grado:

El cliente no dejó un comentario.

ROB C. en

Grado:

Overall great experience. Would recommend this location to others for sure.

Danielle B. en

Grado:

Uhaul made the decision to switch the location I wanted to pick up at, which was 40 mins away from where I wanted and also changed my pickup time to 2 hours after the time I had scheduled! Awesome job people! Great way to add unnecessary stress to movers already stressful situation!

Kenneth S. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Brenda M. en

Grado:

The registration was difficult The vehicle was not easy to get The dolly was not in the vehicle

James D. en

Grado:

The online experience was awful. We wanted the truck for the previous day. Didn’t receive it. Threw the whole moving schedule way off. The whole experience left a very bad taste

guy e. en

Grado:

Easy return, no troubles do polite and friendly

ROBERT L. en

Grado:

We were not sure of the amount of gas needed to travel to Toronto and back. We put way too much gas in the tank and returned with an additional half tank of gas above the required amount. I asked if we would be credited for this, or at the very least given credit towards further service. No answer yet, and the location had to discuss this with head office. If I returned the vehicle with less gas than what was there, I would be charged a fee for gas. So why can’t I get a credit for the additional gas, using this same principle? I hope to receive an answer, and more importantly, I hope to be given a credit. Thank you.

Brendon S. en

Grado:

Written or email instructions for after hours return would be helpful, thanks.

michael l. en

Grado:

The staff at the location was pleasant and helpful. The location was very clean. The truck itself was not that great.

Brian S. en

Grado:

If no one is on site, and a note is left directing folks to call the site next door for service, do not assume that all customers have their own phone and are able to do that.

Janelle A. en

Grado:

Do not use online check in. It was not very convenient, took longer than it would have to use a person, and requires a strange approval process such as a rental lease agreement or calling an employer to verify. How can they can an employer on a Saturday if they are closed and you have no rental agreement? You can slo put an alternative contact instead, who uHaul calls and speaks with. It was overall invasive, and I had to submit photos of my drivers license which I was not comfortable with. Location was great and helpful. But do not use online check in.

Ruzica B. en

Grado:

I was disappointed with having to rent a 26 foot truck when I had reserved a 20 foot truck one week earlier. Also, their ability to approximate distance sucks. When the were told I was going to Kingston from Burlington (and back) they approximated 60 Km. REALLY! I ended up with an extra $161.00 charge. Next time it will be budget or discount. Never U-haul again.

Jeffrey B. en

Grado:

I picked up my rental van, signed the paperwork, and as I drove out of the lot I glanced at the paperwork and the odometer and noticed that the odometer was reading 30km higher than the ‘out’ reading on the paperwork (ie. if not corrected I would be charged an additional 30km over and above what I actually drove). It was just a fluke that I happened to look at the odometer and the paperwork at that moment, normally I wouldn’t, and had I not looked I would have had no recourse upon returning the van at the end of the day. I returned immediately and the agent at the location did correct the paperwork, however that’s simply not good enough. This is the kind of error that just CANNOT happen, as it is tantamount to fraud. It’s a fairly simple thing...when a vehicle is returned, the mileage goes into the system, and when it goes out, the next rental starts at that same mileage. If the vehicle is used by employees or shuttled between locations between rentals, there absolutely MUST be systems in place to account for that use, especially in a company the size of uhaul. This is an issue of integrity, brand reputation, and trust. For me, trust in your brand has been lost. All I was offered was a cursory apology, and I was still charged normally for the rental. This simply tells me that your company really doesn’t grasp the gravity of this issue. It’s not about the money for me...it was a short rental and only a 30km discrepancy so I only would have been charged an extra $20 or so (although still a 50% premium over what I’d planned on spending). This is about the absence of controls in place at your company to prevent fraudulent billing. If the controls aren’t in place, then who’s to say that this couldn’t happen on a larger scale to any unsuspecting customer? Very disappointed.

Harvarinder K. en

Grado:

El cliente no dejó un comentario.

Trishul S. en

Grado:

Dropped off the van after hours. The location is probably safe, but after hours (9:30 pm) it seemed a little sketchy. Again, very happy with U-haul as a rental company for moving supplies and vans. Very convenient and extremely flexible and helpful!

ron j. en

Grado:

El cliente no dejó un comentario.

Craig H. en

Grado:

El cliente no dejó un comentario.

Maria C. en

Grado:

The staff was knowledgable and helpfull, I have used this location two times already and I would definately do it again.

Laurel G. en

Grado:

El cliente no dejó un comentario.

Eric F. en

Grado:

John was very helpful in attaching the rented trailer.