Ratings based only on interaction with new site manager (Logan). Even though staff had been nice during previous visit, hoping new management will help build and provide better guidance on how to obtain excellent customer service and important critical thinking skills dealing with different situations. Overall majority of U-Haul staff (Altadena & Pasadena (So Raymond) are great and dedicated to their work however it's obvious U-Haul â€˜Corp' does not provide the required support, training and pay for their employees to meet the demand and satisfaction of it's customers. Upper management & Executive level need to do better for site location staff than just putting money in their pockets.
Alquiler de remolques y remolcado en Altadena, CA en U-Haul Moving & Storage of Altadena
¿Te mudas de o a Altadena, CA? Los los remolques cerrados y de carga de U-Haul están diseñados de manera inteligente para proteger y asegurar tus valiosas pertenencias, mientras que nuestros remolques utilitarios abiertos son perfectos para transportar suministros de construcción, materiales de jardinería o artículos voluminosos. Los remolques de autos de U-Haul tienen rampas de carga EZ para cargar vehículos sin esfuerzo, mientras que nuestros remolques para motocicletas son livianos y fáciles de remolcar. Obtén GRATIS cotizaciones de tarifas de alquiler de remolques en Altadena, CA 91001 hoy.
Obtén GRATIS cotizaciones de alquiler de remolques para autos, remolques utilitarios, remolques de carga y remolques para motocicletas en Altadena, CA
Remolques de carga
Los remolques de carga en Altadena, CA son livianos, aerodinámicos y están diseñados para brindar mayor ahorro de combustible, lo que facilita el remolque detrás de cualquier vehículo. Millones de familias usan nuestros remolques de carga cerrados para mudanzas cada año. U-Haul tiene una gran selección de remolques cerrados para alquilar dentro de la ciudad o para viajes de ida. Mira nuestros tamaños de remolque de carga y ¡reserva un remolque de alquiler en línea en U-Haul Moving & Storage of Altadena!
Los remolques utilitarios son perfectos para remolcar cargamentos grandes o extragrandes en Altadena, CA 91001. Muchos remolques utilitarios de alquiler vienen equipados con una rampa de carga para mayor comodidad. La selección de remolques utilitarios en U-Haul Moving & Storage of Altadena proporciona una solución asequible para proyectos de mejoras del hogar, entrega de muebles y para remolcar vehículos recreativos. Los remolques utilitarios de alquiler también son populares entre las empresas para entregas y eventos de ferias comerciales. Los remolques utilitarios vienen en una amplia gama de tamaños y estilos para poder remolcarlos con cualquier auto.
Remolques para autos
Mudarte a otro lado del país con tu vehículo en un remolque para autos es una forma inteligente de ahorrar gasolina y millas de desgaste en tu vehículo. Nuestra carretilla de remolque es una opción de bajo costo para remolcar vehículos con tracción delantera, mientras que los transportadores de autos son ideales para mudanzas de larga distancia. Ambos transportes para autos se adaptan a la mayoría de los tamaños de vehículos en Altadena, CA y también son más económicos que llamar a un camión de remolque en caso de avería. Ya sea que estés remolcando detrás de una van de mudanza de U-Haul o tu propio vehículo personal, puedes alquilar un transportador de automóviles tanto para mudanzas dentro de la ciudad como de ida.
Remolques para motocicletas
Los remolques para motocicletas son livianos, fáciles de remolcar y tienen una rampa de carga de fácil acceso. Cada remolque para motocicletas también viene equipado con una cuña para la rueda delantera y con anillos sujetadores para uso pesado para soportar incluso las motocicletas más pesadas. ¡Reserva tu remolque para motocicletas de alquiler en Altadena, CA en línea hoy!
Remolque y suministros para remolcar
Ingresa la información de tu vehículo y te ayudaremos a encontrar el enganche para remolque adecuado.
Comentarios de clientes
Excellent service, thank you!
Fast, easy in and out service at this location. Thank You
Lower your prices. .79 a mile is insane. Especially with you Having the customer check themselves in. You're paying less for your employees that are no longer doing that job. With price gouging like that your days are numbered.
Our rental was back late from another customer, and we were not notified prior to driving across town to the Altadena location for pickup, and waiting in line for some time. Then we had to wait another hour for the truck to arrive, completely throwing off our tight moving day schedule. The personnel were unhelpful and acted as if they couldn't care less. We will not be using Uhaul again.
Of all the U-Haul locations I have been to, this one has been the best in terms of customer service.
The lady and the man who set me up with the trailer and the man who checked me in were both exceptional. Very nice.
I didn't know how to do the return on my phone.
Very helpful staff
Very nice staff and helpful.
It was out of the way for me...I was not informed until 3 days out...The staff seemed indifferent to my inconvenience. Very poor service. I am in the service business and if we make a mistake by overbooking we pay for it...I don't see that happening with U-Haul. If this is not rectified, I will not utilize U-Haul in the future.
I received bad service from the lady who receives customer inquiries in this location and was over charged for extra 30 miles that I didn't consume. I had to go back to fix this problem since no one answers my phone call and was transferred to the general customer service. Overall the staff needs training.
Very easy check in and check out â€” top notch
I love this location, but the truck was not in good shape. Rear tire was low pressure and engine light came on. My prior experiences have been very positive and customer service is otherwise exceptionally great.
The left rear tire had very low tire pressure when the truck was delivered to me. I had to wait for them to find the tire gauge in order to put air in the tire. The trucks tire pressure system was malfunctioning as well. The same tire was low the next morning. The manager said the problem was with the trucks system. Not true. I could have had an accident with the tire.
Very easy to get the equipment And friendly staff
Had fees on my bill for supplies i did not rent!! This place is a joke!!
When returning the truck the Uhaul employee would not help me and told me to use the app. When I asked him if I would have to download the App on my phone I asked if we could return it without downloading a UHaul App. He said no. I left the keys with him. I do not consider this professional.
I booked online as a contactless pick up, but when I went to get the keys, when I picked up the vehicle, the attendant said there were 2 bookings and he would correct them. They were not adjusted. I was double billed. I had to wait 15 min to pick up keys. the truck had dirty front windows and low tire pressure. i rented the truck for a little over an hour. when i returned the key, there was still a long line and the attendant said I could leave the key with him and he would check me in a soon as possible. when I received my bill the next day, I was not checked in until after 5pm, and was billed 2 rental periods, and 2 CDW. I called reservations on 12/27, and explained the situation and was told the manager would call me back. No one called. I called reservations again on 12/29 and was told the same story. I called customer service, and they were not able to reach the manager at that location and again I was told that "someone would get back to me in 72hrs" I disputed the charge on my credit card and hope to get it resolved. So far, I've spent 3 hours on hold with u-haul.
Very fast, very helpful. Some customers are always slowing these guys down. I am at this location a few times through the year and I will say it is one of the better in the greater LA area
Long wait - when i arrived at the appointed time no one was in the office for 15 minutes (by the clock). All told it was 45 minutes from my arrival before I was able to leave - and that was with as much pre work being done as possible. Equipment didn't work - the wiring harness was worn and frayed and so the lights didn't work. I asked for an adjustment but Caleb said no way, take the trailer as is or go away. No other wiring harnesses available at U Hall. No furniture dolly: I reserved a furniture dolly and was charged for one. One was not available so i had to ask for a refund. Other than that - the trailer itself did the job. We moved the piano and returned it in 3 hours.
Was not greeted even after I greeted the employee . Was not walked to my van is that normal. Have me directions and I was on my own to figure out which one, how to operate etc. just poor customer service . Same when I came back . Will not come again nor recommend - should take after the location on Raymond which I normally go to
The truck we rented had to be taken back because it started to shake very bad when we went over 30 miles per hour. It was a terrible experience and made me very nervous. We had to drive very slow when driving back to uhaul.
The charger didn't work therefore my cellphone went dead i was unable to use my GPS so I got lost .. which resulted in me paying for more milage..it sucks! Someone should have told me before I drove off.