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timothy w
Customer Reviews for Zisser Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The only issue I had was the air conditioning didn't work. But they did not know this so I can't hold that against them. I will call them again if and when I need to use their vehicles.
KIMBERLY MVery friendly and helpful staff. Check in for the U-Haul rental was fast and easy; check out just as good. Would definitely use again.
PATTY EExcellent service and friendly staff.
Britt PThe truck was clean. All equipment was imperfect, working harder, this made our move much easier.
JEFFERY HDropped off afters hours checked in myself and they felt the need to charge me 40 dollars after hours fee. Don't be a uhaul location if your not gunna accept trucks after hours. Some people are from out of town and just need to get home and don't have the time to wait to turn during your banker hours!!
SETH CThe Drop off point I was directed to was closed on Thursdays. I arrived at 1250 pm, the sign on the door said "back at 1 o'clock".I waited for 20 minuets before going back to the door only to read another sign advising "closed Thursdays". Called u-haul and was redirected to a different drop off 10 miles away.
DANIEL BTrucks need to improve more when they are for long trips, for example, cross control where you can connect the phone a little, at least for more comfort.
Douglas gNeed to clean trucks out in the front part of truck people leave trash behind.
Teesha EEasy check in and nice truck
Bryan SVery friendly and helpful.
Steven RMake sure the workers, check and/or vaccum the Uhaul vehicles (vans) after certain drivers if needed. I found a full chicken wing in the drivers door ( -_- ) kind of nasty. And hair on the seats. Nothing too major, or a bothersome. Overall. It was a great, easy, smooth transaction and transition
Tyra WVery kind staff. Clean location. Easy to maneuver the trailer in and out.
Allison CThis location was fast, friendly, efficient, clean, helpful. Great experience. Thank you!
carloyn fThe only thing about this location that is inconvenient is that you can’t do after hour drop offs
Timothy KVery efficient check-in and check out… Very friendly associates.
LAURA LLouis was and is the best thing about this place. I spoke with him originally and everything was fine so I thought until Adam called of which he called from his cell according to him . He went over everything that Louis and I discussed then said "I'll call you back in a few hours but if you have any questions or concerns, just give me a call back". Go figure I can't up with a couple of questions but knew he'd call because that's what he said. Around 4 pm I called him and it'd ring once and go to voicemail. I left 2 messages that were NEVER returned. A few days pass and another lady calls me with totally opposite information than what Louis and I discussed. When I told her she just replied " they never tell me anything so I have to call the customer. Which is fine but Louis said " oh he doesn't know what he's talking about " . Long story short Louis was fight the whole time. Adam needs to be replaced and whomever the lady was needs to quit. It's already frustrating to pack up your life and move but to add insult to injury with the right hand not knowing what the left it doing for days on in is so damn frustrating
Neomi PAdam from warrenton U-Haul was great and so helpful. He helped with everything and made sure I got a good price on the rental. He then sent me to the Wentzville area to pick up and from there it was a piece of cake. Thank you Adam in warrenton and the Wentzville staff.
Sarah WNothing great as always.
Mary BGreat people, and pleasant experience.
BRYAN CStaff was very helpful!
Scott TFriendly staff and quick service. Will definitely use this location for future needs.
John VFriendly Staff and excellent equipment. Fast check in and return.
Robert MThe manager here was awesome and quick. We were diverted from our original pick up point and sent here without being notified they closed at 12. We arrived 15 minutes late and he still helped us get a trailer so we could move into our apartment. It was the only thing that went our way that day. The gentleman who helped us really lifted the spirits of our whole family. I highly recommend that he get recognition for going out of his way with extraordinary customer service.
John IIt was the perfect experience. That is why I'm a repeat customer. Zisser and the staff are amazing!
tiffany gSame comment
Glenn CI went 8 miles and they charge me 2 gallons of fuel ??!! How the hell that makes sense. I use u haul all the time and never charged me fuel for 8 to 10 miles. Ridiculous
Mouad BEverything was ready to hook up and go. No problems
Eddie CEveryone at Zisser was very nice and respectful. I would definitely use you guys again. Very cleans and friendly. Thanks. Angie
Angie Oalways rent from them. very helpful
Brian AEverything went as planned
Keith Gvehicle was a bit dirty in hard to see places...under and behind seats and a little trash in compartments on front doors from previous people, nothing terrible but overall great
Paul DAlways rent from Zisser
Brian ASomeone didn't clean truck, but that was ok. I used the moving blankets that were left by previous renter. There was also left over moving dollies that I left in the truck.
Jan DVery friendly and helpful can't think of anything they can improve
BETTY JNo suggestions, we just dropped the truck off and let them know that we did. No contact with anyone, just a call to let them know we dropped it off.
Charles RTrailer needed sweeping on pickup. Staff told me to bring back on monday but facility was closed and dropoffs not possible. Left outside of gate.
Arlen HAlways rent from them-very helpful
Brian AStaff was great. System was down but they worked it out so we could be on our way before and after. Van was great. This is my second time renting a van for a short move <4hrs. Last time I rented from Home Depot in Chesterfield. They don't have any at Wentzville Home Depot but saw this in Google search. MUCH better deal. Will use this location again and recommend highly to friends and family.
Regina PI booked this Uhaul for my mom to move my things to my apartment while I'm out of the country. I specifically booked this Uhaul for 8 hours. And come to my surprise when I mother went to pick the uhaul up, they informed her that she would only be able to use it for 3 hours because they close at 1pm. Excuse me? 3 hours to move everything I own into another apartment? The fact that there's an option for time slots while booking and uhaul not delivering what is promised is disappointing and frustrating. I will not be recommending this location to anyone.
Tabatha YGot in and out quick when picking up and dropping back off. Very happy!
Brendon CEmployees were outstanding with customer service
Brian KBe sure to call the location staff! It turned out that they closed at 1:00 pm on Saturdays and DO NOT accept returns after hours. The website allowed me to reserve the truck for 6 hours on Saturday starting at 10:00 am. And we received text messages from U-Haul offering after-hour dropoff. Luckily we were home on Monday morning to return the truck. If the staff at that location would have called us when they received the reservation we could have started much earlier on Saturday and would have been finished by 1:00 pm.
Wendy TCould not compare pricing in app.
Brian MOverall great experience!
Sean MWas surprised to see the $40 charge for insurance. I was not made aware of this fee. Additionally, $40 is too much for 1 or 2 days of insurance. $10 would be much more reasonable.
Larry LLower the rental rates......you pay a flat rate rental fee for equipment, fill gas tank for what was used.......and then this "per mile" fee that is more than the equipment fee and fuel price combined. Had the equipment for less than 3 hours and paid close to $100 for the rental. Too much.
JILL B