Customer Reviews for Wilderness Chevron
(Distribuidor de U-Haul del vecindario)
Maple Valley, WA 98038
(S of 18)
Services at this Location:
- Lun.: 9 a. m. - 3 p. m.
- Mar. - dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Paul W.
Smoothest truck rental experience I've ever had! The guy that checked in the van was super nice and super efficient!Greg M.
Just to easy, way to easy. Friendly staff made it EZ!Gregory F.
El cliente no dejó un comentario.Cheyenne J.
El cliente no dejó un comentario.Bethany P.
El cliente no dejó un comentario.Kaj N.
The pickup process was a little tough to navigate. I had to go to the Chevron to check in, then walk down the hill and over to the holding lot to ID the vehicle. Then back to the Chevron to get the keys and back to the vehicle to drive it away. If your customer was elderly or had a difficult time walking, this would be impossible. Then finding a place to park to return it was also very difficult- there is very little available parking. And honestly, $100 for a van for few hours seems excessive.David S.
Truck had front-end alignment issues making for a challenging seven hour drive.John S.
Excellent customer serviceAlisa B.
Only way it could have been better is if key pickup was clearer. Website doesn't explain key pickup when using online service. Calling the guy told me we would get a code that opens a box. This wasn't true, we had to get the key at the front counter. This should be stated in the reservation confirmation.Brad M.
El cliente no dejó un comentario.Michael G.
Be more specific as to location truck can be picked up....gas station or back lot?Anna L.
El cliente no dejó un comentario.Danna L.
The attendant was very helpful and loaded the car for us.Eric H.
El cliente no dejó un comentario.Cameron H.
El cliente no dejó un comentario.Brian H.
There need to be a much better clarity that the vehicle has to be returned to a location away from the key drop off. It was confusing and frustrating to return the vehicle at one location and return to another. The personnel on duty in Chevron told me to return the truck to the parking area, but did not specify that I have to return the keys there. I ended having to go around a few times to finally figure out what to do. The return instructions should be on the app so that it can be done self-service.YONGZHEN T.
The fast station parking lot is extremely small for pick and drop off. Customer service was fine. Mobile pick up and drop off needs to be enhanced, takes way too long to complete.Ryan M.
El cliente no dejó un comentario.Saranda S.
El cliente no dejó un comentario.Amy M.
Dean was the agent on duty to get me checked in. I arrived 20 minutes before opening, but after I explained that I was in a stressful moving situation he checked me in early and handled the entire process in a friendly and efficient manner. A suggestion is to add more lighting to the truck drop off, pick up area. I dropped the truck after hours and the area is in a dark and secluded area.ROXANNE K.
El cliente no dejó un comentario.Michael D.
The truck was so dirty when I got it. And I got charged the cleaning fee. It was nearly impossible to find the truck because it wasn't at the Chevron it was located in a completely different location.JORDAN A.
Service was excellentSUSAN G.
El cliente no dejó un comentario.Piyush B.
El cliente no dejó un comentario.Fred L.
El cliente no dejó un comentario.Robert T.
Very easy to use!Jie R.
Everything was fine except I was charged an extra 1.5 gallons of gas. I added 3.5 gallons for 18 miles traveled in a 10 foot truck. This filled the tank higher than what it started with. I was still charged an additional 1.5 gallons. The guy said he could not change it and I would have to call the 800 number. I did not want to wait 20 minutes on hold, so I let it go. But, not happy about it.William A.
The parking lot was closed by the time I arrived and I saw other trucks returned in front of the gate where it was too dark and muddy. It was not convenient nor safe to go through the very long truck return process on my mobile in such a dark and unattended location.Hussam S.
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.Karl D.
Horrible customer service, they make you deliver your truck to offsite parking .2 miles away, did not honor reservation time, do not do contact free pickup, and did I mention they are horribly rude?Kurt E.
quick and easy rental process. employees are the bestPatrick M.
I was charged for a cleaning fee Even though it was cleaned out. I rent these quite often and I was really upset wit being charged with the cleaning fee.JEFFERY E.
Got sent to one location paid for a trailer waited around for them to find no trailer. Had to go to another location and even bring them parts to fix a trailer for me to use. 0/10dustiin U.
Even though I did an online pickup and submitted my photos of ID, I waited in line to show my phone to get keys and the guy at the counter made me go get my driver's license to prove it again. What is the purpose of the app ID verification if we have to do it again at the counter? And the app should say we have to do it again, inside.Lisa M.
I reserved a tow Dolly for Sunday in Clarkston Washington On Friday 2 days before I was supposed to leave they called and said I could not get a tow Dolly in clarkston because all u-haul's in that area are closed on Sunday Where I talk to the people at Clarkston nobody ever told me they were closed on Sunday why would they reserve something for A-day they are not even open I was told I could pick one up on Sunday morning in Spokane which is a 130 miles away but I would have to have it back that day Meaning I would have to drive from Clarkston to Seattle and back to Spokane in 5 hours Are these guys idiots or what I did get one in Seattle but I had to pay for 2 days instead of 1 Plus I had to toe the empty Dolly from Seattle to Clarkston and back and then deliver it Back to the same place which is 25 miles from my house This was the worst experience I've ever had with this company It seems that the left hand does not know what the right hand is doing And the people who tried to help to be honest seem like just idiots who did not really know what they were doing And did not care Granted it was only $45 A-day but why should I have to pay $45 because of some idiot who couldn't tell me they weren't even open on Sunday Hopefully I will not have to rent from these idiots again And if I do I really hope they at least have people who have brains enough to tell you there not openJoseph S.
The tires were low and the truck was nasty.Bryon F.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Jody L.
El cliente no dejó un comentario.Jennifer L.
El cliente no dejó un comentario.Brandon C.
I returned the truck at 9:50 AM on Sunday, 10/18 with a full tank of gas. The person who examined the truck claims I turned it in after hours with the gas tank only half full. So they charged me an extra $59.55 for fuel. This is just wrong. I suspect that person examined a different truck that may have been turned in after hours. I would like someone to contact me personally to discuss how I am being treated dishonestly and unfairly. I am being ripped off and that's never a good feeling. My phone number is (206) 849-0093Joseph F.
Staff was great to work with. Thank you for your great service.Joseph D.
El cliente no dejó un comentario.Anatoli B.
El cliente no dejó un comentario.Ken N.
El cliente no dejó un comentario.Jeffrey N.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Timothy M.
I really did not appreciate being called several times before the appointed drop off time. Unless you give a discount, the unit is im my care until delivery time. Very negative. Understand other customer needs an added incentive would be a return on cost for early delivery. Gracias.Walter B.
El cliente no dejó un comentario.Steven B.
Excellent customer service. Not a huge fan of having a separate lot 100 yards from the store, but I guess it works. Bit confusing to drop off at night. Separately from the location, the uhaul website or app experience is extremely unclear for first-timers. I had no idea I needed to upload pics from the actual truck, definitely could be made more clear within the app experience from uhaul.Kress F.
El cliente no dejó un comentario.Chrissy P.
I tried to use the mobile app pick up, but the lock on the back of the truck was stuck and it took about an hour for the uhaul employee to get it off. we got way behind schedule in our move and I was very disappointed.Pamela A.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Daniel S.
The van had a broken size door wgich required having road side assistance.Kent H.
Best U-Haul experience I've had. Thanks to both reps for being knowledgeable, efficient, and friendly.Mimy B.
I was picking up a truck early (mobile app) and the truck was returned very late the night before. The representative (Dillon) was great and came in early (2 hrs!) to make sure things went OK. Please give him an "atta-boy".John H.
I'm happy!Paul J.
Very friendly family business! Would highly recommend this location.BYRON F.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.Debbie W.
El cliente no dejó un comentario.LACHELLE O.
El cliente no dejó un comentario.Christina H.
I reserved a 4x8 for an agreed price and received confirmation but when I arrived to pick up they could only offer a 5x9 at a higher price. I should have been offered the larger trailer at the agreed price but the clerk said he was unable.ROD M.
El cliente no dejó un comentario.Thomas S.
Several Uhaul locations are closer, but these guys ALWAYS provide great customer and equipment support. Will continue to patronize this location.Donald M.
My experience using U-Haul couldn't have been worse. I made a reservation for a 20 foot truck which was confirmed, and the location was a 7 minute Uber drive from my residence in Seatac, WA. At 7 o'clock the night before I was informed that my U-20' Haul, that my 20 foot U-Haul was not going to be at the scheduled location in Auburn Washington. Instead, it was going to be in North Bend Washington which was more than $100 in Uber fees. The owner of that location in North Bend couldn't have been more rude and offered no solutions to my problems other than to say, â€œThis is the way U-Haul works, they screw up all the time in one-way rides and you're on your own buddy.â€ Fortunately, I was able to get through to the U-Haul 24/7 number after waiting about 45 minutes on hold and she told me to call a different phone number at 7 o'clock the following morning. I made the call and the only vehicle available was a 15 foot U-Haul in Maple Valley Washington. That would have been approximately $50 in Uber fees. It's not so much about the money it's the fact that all of my items could not fit in a 15 foot U-Haul and I literally had to throw away living room furniture chairs my bicycle and another dozen items which would not fit into a 15 foot U-Haul. In my opinion you owe me about $5000 in the cost of items I had to take down to the local dump not once but twice. Needless to say, I will never be using U-Haul again and as the lovely gentleman out in North Bend said you can go fuck yourself.â€Robert C.
El cliente no dejó un comentario.MARY E.
Chris at the front counter was courteous and helpful. Positive experience renting here and will rent here again if needed. ¡Gracias!Kris M.
El cliente no dejó un comentario.Vanessa D.
Like car rentals you need to give the customer a full tank of gas. When the customer brings it back they must fill the tank fully again. This would allow customer to pay for what they used. I only had 1/4 tank when I rented the truck. Not sure how much gas we would use so I put in 40.00 of gas or 3/4 tank. When I turned the truck in the gas was at 1/2 tank so I ended up paying for 1/4 tank I didn't use. |Now the next customer gets 1/2 a tank and I have helped them out based on my own lost gas money. I won't rent again if at all possible as this is a very unfair way to do business. I will let others know that it is run this way also. Not good!!Ralph N.
The station is a local one and very busy. It was difficult to even find a place to park to go in and finish the paperwork. We then had to drive to another location (very close by) to pick up the trailer.Terry D.
I felt for the guy who helped me as he had to drive to the lot. But he was very helpful and easy to work with. Overall the lot is a great one as it has lots of room to move the vehicles.Victor B.
Hi! This might sound like a minor thing but driving the van home at night was a little scary because the windshield was really dirty on the inside and with the reflection of oncoming headlights it was difficult to see. The gentleman that checked us in was awesome!Katie B.
El cliente no dejó un comentario.DAVID H.
Very friendly and professional work.Doil K.
I booked the van for 9 AM. I was there before 9 AM, but the U-Haul clerk did not show up at 9 AM. Nobody knew where he was. One of the Chevron staff later called him He showed about 9:10 but offered no explanation or apology for being late...JAN G.
Great customer service from rental agent.Stewart W.
El cliente no dejó un comentario.Jason M.
The trailer was fine, almost new. The Attendant was very nice and helpful! The only problem I had was trying multiple times to call the U-Haul phone number. I waited on hold both time for more than 1/2 hour before I gave up. Might want to provide better phone service!!!vICTOR B.
Check in & check out was smooth, the gentleman at the counter was friendly & efficient. The cargo van was not clean at all, very dusty & dirty. Both the check-engine light was on and the oil change light was on.Angela J.
Super easy and convenientSoleia W.
El cliente no dejó un comentario.BARBARA H.
It was easy transaction! Maybe, on-line set-up should have a user friendly pick-up! Truck/Van should be completely cleaned and sanitized for CoVid-19 safety! The Van rented needed an oil changed according to dashboard, it was called-in! Make sure that vehicles comply with safety usage!Amalia F.
Ordered a appliance dolly and they gave me a utility dolly. Odd location and slow check in even though I set up all online.Susan P.
El cliente no dejó un comentario.Jeffrey T.
First-class location and operation.Charles W.
El cliente no dejó un comentario.Theron D.
Just stagger appointments.Lori R.
My reservation was changed by u haul 4hrs before my original pick up time. Had to drive 45 minutes to pick up trailer at a different location & then they also changed my drop off time & location . TERRIBLE EXPERIENCE. Time to find another rental company.Robert C.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.REBECCA W.
The vans are not parked at this actual location, so I needed to go back and forth to this place a couple of times. Also, the gas station itself was completely cluttered with parked cars all over.Derek B.
Extremely helpful and friendly.Linda C.
El cliente no dejó un comentario.Stephen C.
Chris was greatAllen K.