Customer Reviews for Westlake Storage Solutions
(U-Haul Neighborhood Dealer)

2,601 reviews

1467 Lawrence Dr   Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

(805) 778-1741

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm

Services at this Location:

Contact Us

(805) 778-1741

1467 Lawrence Dr
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

No contract !!!

Wei L. 
Rating:
5.0

Fast, easy rental. Thanks

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jorge S. 
Rating:
5.0

Customer did not leave a comment.

Antonio J. 
Rating:
4.0

This location was a bit further away from the original rental location. Wasn't happy about that. Otherwise, truck ran fine, clean, no damage and the A/C worked!!

Gary K. 
Rating:
5.0

Very easy and quick to pick up my rental truck

Edward R. 
Rating:
5.0

Nothing

Dorris M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

short sunday hours, 8am to 4pm. Wasn't clear if there was a penalty if I was late. Online checkin did not work, local employee was on it though, very fast service on pickup and dropoff! Need to communicate in advance what the requirements are

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
5.0

Nothing. Perfect

GORDON D. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
3.0

Easy and overall process and reasonable prices.

jose F. 
Rating:
5.0

It was excellent experience

Marvin C. 
Rating:
5.0

Friendly and courteous, will definitely do business with this location again

Friedrich G. 
Rating:
5.0

It was easier than renting a car!!!!!!

Ronald R. 
Rating:
5.0

Great deal

William W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

James was very friendly and accommodating.

Michael B. 
Rating:
5.0

Moving is stressful. The people at this Uhaul location started off my day nice and relaxing. Fun and good people.

Daniel H. 
Rating:
2.0

The truck was filthy. There was trash under the seats and tooth cleaning pics in the cupholders. The inside of the truck wasn't swept out before we picked it up. It was just not clean at all! The office was even a disaster.

Frank A. 
Rating:
5.0

Good customer service

Alfonso F. 
Rating:
5.0

Very friendly very easy

MARILYN L. 
Rating:
2.0

Apparently, the employee here didn't include the drop off location as required. I specifically asked where to drop it off and he simply said to use Google maps to find the location nearest to my location. I then pulled up maps and he hit the map, I mentioned the airport and he pointed to the two closest locations. I ended up going to one after hours which I was informed that the have drop boxes for the keys. However, this wasn't true for that location. I called and after a lengthy wait I was provided a different location that accepts drop offs. Unfortunately this wasn't true for one-way rentals. Again, I called and was given good advice and documented the drop off anyway...all this because the initial visit didn't go according to procedure.

Ronald B. 
Rating:
3.0

I wish I had been told that I needed to use the app to checkout for an after hours drop off. I took a picture of the odometer before I dropped the keys. Then when I went to checkout online I couldn't upload the picture showing gas mileage and gas gauge. Once in the app, I learned a $20 fee would be charged if I hadn't used the app. There was no forewarning.

Michelle W. 
Rating:
3.0

Inspect and clean the cargo area of the vans. Maintain full fuel tanks rather than 1/4 tank. Disclose all fees to customer (e.g., $30 add'l fee for returning vehicle below quarter tank).

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

directions to find was difficult

Steve S. 
Rating:
5.0

The nicest staff

William J. 
Rating:
5.0

All went well! Shane was very helpful and friendly!!!!

vanessa T. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
3.0

U-Haul employee did not bring me my 6 blankets to use for my travels. As a result, I left their store without the blankets but still got charged for them.

David D. 
Rating:
5.0

Original drop out was in Camarillo, but arrived and they were closed after I called number provided and was told open till 3 pm on Saturday. Looked up another location and they were very helpful and received trailer there. Was frustrating experience but Thousand Oaks accepting trailer turned it around to positive outcome.

William L. 
Rating:
4.0

Note on the second entry above: The equipment was clean and in general good condition. However, the front end of the truck starts to wobble and shimmy when applying the brakes somewhat forcefully, making it a bit of an unnerving ride when going downhill. I let the attendant know when returning the truck.

Harry V. 
Rating:
5.0

Really great staff and customer service. Made the whole experience super easy.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Rose C. 
Rating:
5.0

Customer did not leave a comment.

Elijah V. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
2.0

Customer did not leave a comment.

Chanise S. 
Rating:
5.0

This place is awesome. The team is INCREDIBLY nice and super helpful.

Kristen W.  |  Overall Experience 
Rating:
5.0

staff was wonderful and very helpful

Jeffrey K. 
Rating:
1.0

Train your people

ALEX T. 
Rating:
5.0

Customer did not leave a comment.

Aviram C. 
Rating:
5.0

Everything was as smooth as could be! Great experience!

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

The staff was always helpful. Great crew over there. Will definitely recommend to friends.

john F j.  |  Overall Experience 
Rating:
5.0

Great service. The two gentlemen that helped me were wonderful! Excellent service! Best service I have had in many years. I will be telling my friends to rent from this facility. Thank you so much.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very friendly and professional staff!

William K. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Love the friendly staff with excellent customer service

Esmina R. 
Rating:
5.0

Thanks for making this rental easy and smooth!

Mary M. 
Rating:
1.0

Changed location last minute charged more and when returned so not cool loved the employee Shane he was chill

Brandon V. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Carles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANTE G. 
Rating:
5.0

Our entire experience was great, from start to finish, across the country. The people were super friendly and helpful on both sides. On the Thousand Oaks side, our rep was really communicative and a pleasure to talk to. The friendliness and clarity is important especially when moving across the country.

Martin J. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH V. 
Rating:
5.0

Very friendly and helpful staff!

Monica J. 
Rating:
5.0

Customer did not leave a comment.

Melody M. 
Rating:
5.0

Love this place just wish had other options to be open other hours as well.

Tai z.  |  Overall Experience 
Rating:
5.0

Easy in and out, someone helped me right away. Very good experience.

Richard U. 
Rating:
3.0

Location is to far from the city center, but was the only location with vans available at an early time.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
5.0

I rent all my trailers thur this location. Shane is great very helpful, always on the ball. Never had any problem here. All the staff are great. Thank you

patrick H. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

Reserved a appliance dolly and blankets with truck. Was told on while completing paper work on arrival that both were not available. Not having the appliance dolly would not make my move possible. On looking in the back of the truck after renting it had blankets inside from previous rental. Ended up renting appliance dolly at Home Depot where I will rent my trucks in the future.

DAVID D. 
Rating:
5.0

I have used this location several times and they are always top notch.

Ricky D. 
Rating:
4.0

Customer did not leave a comment.

heather H. 
Rating:
5.0

Excellent service. The employee was nice. The van was clean.

VALERIE B. 
Rating:
4.0

Trailer was poorly placed for pickup. I am good at moving trailers, However, this trailer was parked too close (side to side and front and back) to other trailers. It took me 10 minutes to move forward and back to get out of storage space. Made me purchase trailer light adapter. Years ago trailer renters would connect (with crimped connectors) wire to trailer. I guess this service is no longer offered. I have a Chevrolet factory trailer light plug. Yours does not work and I had to purchase yours that was half the price of the trailer rental. I think you should either include the adapter with the trailer rental that fits in your "non-standard" plug or at least allow customer to "rent " the adapter. As far as I know I can only use your adapter for other rentals from you. So basically you're making me buy an adapter to fit just your product. This seems to be more your fault than mine.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
3.0

Starting point was fine. End point suffered from bad logistics software and decision making on the part of Uhaul, not my movers. You/your software set delivery pickup for 4pm at the Uhaul center when my damn appointment was at 3pm. That means your software did not engage until the day of delivery which is too late. Customers generally plan a time the day before so that their movers can figure out their schedule too. If my moving day is the 10th, the box should already be out and ready to be picked up ON THAT DAY NO MATTER WHAT TIME. Also, you sent my mover to the wrong pick up center. All of these f-ups are on Uhaul. My mover did what he could to get through the process, but was 3 hours late because of your ineptitude in this area. Lastly, MovingHelp NEEDS ratings during checkout for a U-box, so people can choose the right mover for them. I would not have chosen my first mover in CA because I looked him up online after the order went through (and seems impossible to change online), and he had horrific reviews. He ended up okay, but is very condescending which is fucking irritating on a stressful day.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

JON P. 
Rating:
5.0

Nothing Shane at the office was a Pro.

Fabian O. 
Rating:
5.0

Customer did not leave a comment.

Arielle G. 
Rating:
5.0

Customer did not leave a comment.

Hector O. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Kate P. 
Rating:
4.0

Customer did not leave a comment.

Amanda V. 
Rating:
5.0

Was in and out in less than 5minutes and on the road with a truck. Really appreciated Ryan's help and recommend them highly.

Alejandro A. 
Rating:
3.0

First off-clean the vans before they are used. It doesn't make the next customer want to clean not only their trash out, but the previous trash left in the vehicle. Second we would have preferred a truck that was tall enough to accommodate an upright freezer, as well as one that had a ramp. Even with the appliance dolly, it took three people to load it.

Peter P. 
Rating:
2.0

The restrooms were unusable, super super filthy. Both the truck and the dolly were not working properly. The dolly gave metal splinters to our movers hands. The trucks front wheels bowed out at a very scary angle once we started to load, leaving us unable to properly fill the truck. This was all after our original reservation was cancelled and we were stuck traveling further to rent two vehicles to move rather than the single we originally asked for. Trying to call the 800 number has a 29 minute wait. We have rented from uhaul for over twenty years and this whole experience has left us very frustrated. The two folks at the front desk were lovely, but sadly that can't begin to make up for the shortcomings of the entire experience

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Julie T. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
4.0

Easy process to rent

Cid R. 
Rating:
1.0

guys keep trying to charge my card even after I already paid

Elshagod J. 
Rating:
5.0

There's not enough I could say to compliment how wonderful Westlake Storage Solutions is. They( James) were very accommodating to my needs in every way and had so much patience with my special needs. I am very grateful for James at Westlake Storage Solutions thank you very much for all you did for me you helped me tremendously. I highly recommend Westlake storage solutions for storage or for U-Haul rentals God bless you

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Guy L. 
Rating:
5.0

The guys in the office were awesome

Joseph M. 
Rating:
3.0

Hard to find. Can't do much other than move, but that's the only negative

Robert P. 
Rating:
5.0

This was not my original pickup. The original van could not provide my reserved van so I was sent to this TO location and they were awesome!

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Your total failure to deliver the box on time and then to charge us extra for storage is very bad. The box was picked up on May 11, 2021. It was supposed to be delivered on June 9. It was not delivered until July 7. Total time was 2 months! The cost, well over $3,000 is outrageous for this terrible service.

Judy F. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

The passenger seatbelt was not working so we were not able to use it during the rental period.

Kevin K. 
Rating:
5.0

It would be better if the truck has been washed before rent out.

Yan Z. 
Rating:
5.0

Customer did not leave a comment.

Bruce N. 
Rating:
1.0

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Bruce D.  |  Reservation 
Rating:
5.0

well done, great team & easy access & check out for truck rental, James is quite good

STEPHEN S.  |  Reservation 
No reviews have been submitted for this location.

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