Customer Reviews for Westlake Storage Solutions
(Distribuidor de U-Haul del vecindario)

2,628 comentarios

1467 Lawrence Dr   Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

(805) 778-1741

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(805) 778-1741

1467 Lawrence Dr
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Adam R. 
Clasificación:
1.0

Got charged $18 for 3 gallons of gas even though we only drove less than 10 miles!!

ADAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie S. 
Clasificación:
4.0

The U-Haul representative was extremely courteous and helpful.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY O. 
Clasificación:
3.0

Provide a photo to the customer that dollies and any other items ordered area actually in the rental. Mine were not!

KRIS S. 
Clasificación:
4.0

There was trash and someone's old mask in the truck.

Lori P. 
Clasificación:
5.0

Overall I had a great experience.

David W J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conrad N.  |  Overall Experience 
Clasificación:
5.0

I just want to give a glowing review of Shane. I'd originally ordered some packing supplies and a pickup truck to haul it to my house. But it was raining. Shane switched me from a pickup to a cargo van to keep the supplies dry and by the time I arrived, he'd already loaded up almost all of the supplies for me. This was a HUGE help. Thank you, Shane!

Ryan D. 
Clasificación:
2.0

First of all I had an appointment to pick up at 8am the guy didn't show up til 830. The back roll up door was left open all night in the rain and was soaked when I was about to load my stuff. Seems like they charged me too much . My quote said 39.99 due at pickup and it was like 130.00. Ripoff!

Kurt S. 
Clasificación:
4.0

Very unhelpful and unengaged staff

ERIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johh H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne A. 
Clasificación:
3.0

Shane at check in was very helpful and attentive. I also appreciate that he wore a mask. Checkout was not as attentive, and both men were not masked.

Lori P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah O. 
Clasificación:
5.0

They picked up the pieces for the U-Haul guy on golden oak who wouldn't wear a mask preached at me about vaccination. He is in Ventura county masks are required. He refused. He had no truck. He was coughing. He was late when he finally showed up. So reservations heard him and made note in file. Offered 50 refund. This store on Lawrence only had a 10 foot truck but they got me in it after the unacceptable experience at the U-Haul on golden oak. But I had to drive 100 Miles extra. Buy $100 gas extra. Pay extra mileage spend extra time all day and still my $600 ladder wouldn't fit in the truck so I had to leave it. No ramp on the 10 foot. It was a nightmare but NOT THE FAULT OF THE UHAUL STORE ON LAWRENCE.

Donna L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

AWESOME

FRANK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armen A. 
Clasificación:
3.0

The truck was filthy. I was very disappointed. I'm not sure if I would rent from uhaul again. Also tge tire light was on the whole time.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHEAL T. 
Clasificación:
5.0

The staff there is courteous, professional and well versed in the products sold there. I find them top notch representatives of the company.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramiro S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
3.0

No contract !!!

Wei L. 
Clasificación:
5.0

Fast, easy rental. Thanks

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio J. 
Clasificación:
4.0

This location was a bit further away from the original rental location. Wasn't happy about that. Otherwise, truck ran fine, clean, no damage and the A/C worked!!

Gary K. 
Clasificación:
5.0

Very easy and quick to pick up my rental truck

Edward R. 
Clasificación:
5.0

Nada

Dorris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William F. 
Clasificación:
5.0

short sunday hours, 8am to 4pm. Wasn't clear if there was a penalty if I was late. Online checkin did not work, local employee was on it though, very fast service on pickup and dropoff! Need to communicate in advance what the requirements are

Aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay F. 
Clasificación:
5.0

Nothing. Perfect

GORDON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
3.0

Easy and overall process and reasonable prices.

jose F. 
Clasificación:
5.0

It was excellent experience

Marvin C. 
Clasificación:
5.0

Friendly and courteous, will definitely do business with this location again

Friedrich G. 
Clasificación:
5.0

It was easier than renting a car!!!!!!

Ronald R. 
Clasificación:
5.0

Great deal

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter P. 
Clasificación:
5.0

James was very friendly and accommodating.

Michael B. 
Clasificación:
5.0

Moving is stressful. The people at this Uhaul location started off my day nice and relaxing. Fun and good people.

Daniel H. 
Clasificación:
2.0

The truck was filthy. There was trash under the seats and tooth cleaning pics in the cupholders. The inside of the truck wasn't swept out before we picked it up. It was just not clean at all! The office was even a disaster.

Frank A. 
Clasificación:
5.0

Good customer service

Alfonso F. 
Clasificación:
5.0

Very friendly very easy

MARILYN L. 
Clasificación:
2.0

Apparently, the employee here didn't include the drop off location as required. I specifically asked where to drop it off and he simply said to use Google maps to find the location nearest to my location. I then pulled up maps and he hit the map, I mentioned the airport and he pointed to the two closest locations. I ended up going to one after hours which I was informed that the have drop boxes for the keys. However, this wasn't true for that location. I called and after a lengthy wait I was provided a different location that accepts drop offs. Unfortunately this wasn't true for one-way rentals. Again, I called and was given good advice and documented the drop off anyway...all this because the initial visit didn't go according to procedure.

Ronald B. 
Clasificación:
3.0

I wish I had been told that I needed to use the app to checkout for an after hours drop off. I took a picture of the odometer before I dropped the keys. Then when I went to checkout online I couldn't upload the picture showing gas mileage and gas gauge. Once in the app, I learned a $20 fee would be charged if I hadn't used the app. There was no forewarning.

Michelle W. 
Clasificación:
3.0

Inspect and clean the cargo area of the vans. Maintain full fuel tanks rather than 1/4 tank. Disclose all fees to customer (e.g., $30 add'l fee for returning vehicle below quarter tank).

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
3.0

directions to find was difficult

Steve S. 
Clasificación:
5.0

The nicest staff

William J. 
Clasificación:
5.0

All went well! Shane was very helpful and friendly!!!!

vanessa T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M. 
Clasificación:
3.0

U-Haul employee did not bring me my 6 blankets to use for my travels. As a result, I left their store without the blankets but still got charged for them.

David D. 
Clasificación:
5.0

Original drop out was in Camarillo, but arrived and they were closed after I called number provided and was told open till 3 pm on Saturday. Looked up another location and they were very helpful and received trailer there. Was frustrating experience but Thousand Oaks accepting trailer turned it around to positive outcome.

William L. 
Clasificación:
4.0

Note on the second entry above: The equipment was clean and in general good condition. However, the front end of the truck starts to wobble and shimmy when applying the brakes somewhat forcefully, making it a bit of an unnerving ride when going downhill. I let the attendant know when returning the truck.

Harry V. 
Clasificación:
5.0

Really great staff and customer service. Made the whole experience super easy.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chanise S. 
Clasificación:
5.0

staff was wonderful and very helpful

Jeffrey K. 
Clasificación:
1.0

Train your people

ALEX T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aviram C. 
Clasificación:
5.0

Everything was as smooth as could be! Great experience!

TRACY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana C. 
Clasificación:
5.0

Great service. The two gentlemen that helped me were wonderful! Excellent service! Best service I have had in many years. I will be telling my friends to rent from this facility. Thank you so much.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Very friendly and professional staff!

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Love the friendly staff with excellent customer service

Esmina R. 
Clasificación:
5.0

Thanks for making this rental easy and smooth!

Mary M. 
Clasificación:
1.0

Changed location last minute charged more and when returned so not cool loved the employee Shane he was chill

Brandon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANTE G. 
Clasificación:
5.0

Our entire experience was great, from start to finish, across the country. The people were super friendly and helpful on both sides. On the Thousand Oaks side, our rep was really communicative and a pleasure to talk to. The friendliness and clarity is important especially when moving across the country.

Martin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH V. 
Clasificación:
5.0

Very friendly and helpful staff!

Monica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody M. 
Clasificación:
5.0

Easy in and out, someone helped me right away. Very good experience.

Richard U. 
Clasificación:
3.0

Location is to far from the city center, but was the only location with vans available at an early time.

Jorge G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman K. 
Clasificación:
5.0

I rent all my trailers thur this location. Shane is great very helpful, always on the ball. Never had any problem here. All the staff are great. Gracias

patrick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
1.0

Reserved a appliance dolly and blankets with truck. Was told on while completing paper work on arrival that both were not available. Not having the appliance dolly would not make my move possible. On looking in the back of the truck after renting it had blankets inside from previous rental. Ended up renting appliance dolly at Home Depot where I will rent my trucks in the future.

DAVID D. 
Clasificación:
5.0

I have used this location several times and they are always top notch.

Ricky D. 
Clasificación:
4.0

El cliente no dejó un comentario.

heather H. 
Clasificación:
5.0

Excellent service. The employee was nice. The van was clean.

VALERIE B. 
Clasificación:
4.0

Trailer was poorly placed for pickup. I am good at moving trailers, However, this trailer was parked too close (side to side and front and back) to other trailers. It took me 10 minutes to move forward and back to get out of storage space. Made me purchase trailer light adapter. Years ago trailer renters would connect (with crimped connectors) wire to trailer. I guess this service is no longer offered. I have a Chevrolet factory trailer light plug. Yours does not work and I had to purchase yours that was half the price of the trailer rental. I think you should either include the adapter with the trailer rental that fits in your "non-standard" plug or at least allow customer to "rent " the adapter. As far as I know I can only use your adapter for other rentals from you. So basically you're making me buy an adapter to fit just your product. This seems to be more your fault than mine.

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
3.0

Starting point was fine. End point suffered from bad logistics software and decision making on the part of Uhaul, not my movers. You/your software set delivery pickup for 4pm at the Uhaul center when my damn appointment was at 3pm. That means your software did not engage until the day of delivery which is too late. Customers generally plan a time the day before so that their movers can figure out their schedule too. If my moving day is the 10th, the box should already be out and ready to be picked up ON THAT DAY NO MATTER WHAT TIME. Also, you sent my mover to the wrong pick up center. All of these f-ups are on Uhaul. My mover did what he could to get through the process, but was 3 hours late because of your ineptitude in this area. Lastly, MovingHelp NEEDS ratings during checkout for a U-box, so people can choose the right mover for them. I would not have chosen my first mover in CA because I looked him up online after the order went through (and seems impossible to change online), and he had horrific reviews. He ended up okay, but is very condescending which is fucking irritating on a stressful day.

Stacy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
1.0

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Bruce D. | Reservación
Clasificación:
5.0

well done, great team & easy access & check out for truck rental, James is quite good

STEPHEN S. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba