I returned the vehicle the same day but yet still check out the next day and charge.Tevin M.
Customer Reviews for Westerville Mini Storage
(Distribuidor de U-Haul del vecindario)
Westerville, OH 43081
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 1 p. m. / 1:30 p. m. - 5 p. m.
9 a. m. - 2:30 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck smelled like an ash tray. It was disgusting.Joseph C.
Nothing, just keep doing what you already do.Tom M.
El cliente no dejó un comentario.TIFFANY S.
Nothing. Except notate whether a ramp is available on a van or notJENNIFER P.
El cliente no dejó un comentario.SOPHIA H.
At the drop off? Nothing. The 'dont park in front of the gate or get a $100 fine' is complete nonsense though. Maybe don't assume people just automatically know where to park the truck and Mark areas better. Your $100 fine would never land in court, which I would sue you over if you tried to charge me.Eric B.
It was not easy to figure out how to log in and start the online process to access the key box on a Sunday when no one was there. We had no response when we emailed and called the online help number. It took almost 20 minutes to get into the site.Kathleen S.
Sam was great! She was helpful and tried her best to accommodate my needs.KARLA C.
El cliente no dejó un comentario.WALTER C.
I just love Samantha!! She is such a positive asset to your company and is always a delight to see and talk to. Always explains everything in such a way that you feel comfortable and informed. Plus, she's a MICHIGAN GIRL just like me!!JUANITA S.
This experience made moving seem a lot less painful ðŸ’”JOSEPH R.
El cliente no dejó un comentario.PAMELA P.
El cliente no dejó un comentario.Gayle W.
Very good experienceMichael M.
El cliente no dejó un comentario.CAROL B.
El cliente no dejó un comentario.CARVE O.
El cliente no dejó un comentario.STEVEN S.
El cliente no dejó un comentario.Sasha F.
El cliente no dejó un comentario.ALISHA V.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.Noah B.
Alignment of the truck was way off and drifting to the right. Not the best truck to give for 750mile tripKEREM P.
El cliente no dejó un comentario.Frank B.
El cliente no dejó un comentario.KATHRYN C.
Staff was courteous and helpful, and rental process was fast after using online check-in.Gary G.
Truck was full of dog hair and stinky smell Everything was good but smell bad and dirty front passenger side full of dog hair smell too bad . Not well cleaned yetMISHAL L.
El cliente no dejó un comentario.MARY C.
It was easy to sign up on my phone and pickup was so smooth!! We will rent again in the future.Richard G.
The customer service was great. The truck was good. The only thing that was wrong was that they charged us for gas when we returned it with more gas then when started with. When we kicked up the truck the gas was completely empty so empty that the check engine light was on. We returned it with gas and was charged for 2 gallons. That was kind of a bad move or I would have said it was a perfect transaction.Rachel C.
El cliente no dejó un comentario.SHUAYB M.
Very well run drop off location.Stephen M.
Awesome, all trucks should have a ramp thoughCHRISTOPHER W.
El cliente no dejó un comentario.GREGORY S.
El cliente no dejó un comentario.Charles O.
El cliente no dejó un comentario.MELISSIA K.
There needs to be a "quick start" guide that covers the functions of the controls such as the trailer towing mode, parking /emergency brake set and release and how to best adjust the mirrors for optimum view of the curb.CHRIS S.
El cliente no dejó un comentario.DUYANNE L.
Nothing, great experience from start to finish!CORY W.
Very friendlyBRENDA D.
My pick up location was changed because the type of truck was not available at my preferred location. I was contacted and provided a new location. However the dollies I had requested were not available when I arrived and I was not notified in advance. This was a huge inconvenience.James D.
The van was dirty and white pet hair was embedded in the cloth upholstery. I swept it out as best I could. Otherwise, rental was okDAVA R.
El cliente no dejó un comentario.CALVIN B.
El cliente no dejó un comentario.DELGAZIEO K.
El cliente no dejó un comentario.CHARLES W.
El cliente no dejó un comentario.CHRISTINA C.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.AMY M.
Love this location. I have rented fro Uhaul MANY times. I have only had problems with the Morse Toad store and there policies. I will NEVER visit that location again!DAVID B.
El cliente no dejó un comentario.MICHAEL W.
Sam and everyone there were fantastic to work with. Made it such an easy process for customers who already are stressing about the moving. Great job girls!Susan B.
El cliente no dejó un comentario.BRIAN W.
Nothing at all. Everyone and everything was great!ANNA S.
El cliente no dejó un comentario.TERRENCE J.
Quick check out!KEVIN K.
El cliente no dejó un comentario.HENRY F.
El cliente no dejó un comentario.CAROL C.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.RAYMOND B.
Excelente ubicaciónGeorge M.
It was difficult to get the van off hours because the second contact was also registered as an alternate driver - seems like this would often be the case. When we did get the confirmation call, my wife's phone was on mute, so we did not see it. Your remote support center was very responsive and immediately re-initiated a confirmation call.Tony G.
El cliente no dejó un comentario.Beth G.
El cliente no dejó un comentario.MOHAMMAD F.
El cliente no dejó un comentario.Robert S.
The app was malfunctioning and i had a lot of trouble renting and returning the equipment. I tried using a browser and the app with no helpJeremy H.
El cliente no dejó un comentario.Kevin P.
El cliente no dejó un comentario.Robert S.
Great service! Thank you!Meghan W.
El cliente no dejó un comentario.DRAKE M.
Outstanding customer service! Very helpful and dependable.Art S.
El cliente no dejó un comentario.JOSEPH L.
Check engine light was on which made me nervousPATRICK O.
The folks there were supper helpful, even advising about equipment I had rented might not be useful for this move so they took it off the bill! Great to work with, I'll use them again.Dana W.
My rental experience was wonderful. Anthony assisted me with my rental from start to finish. He was very professional and very knowledgable of what I needed for my move. Anthony made my moving experience great! Promote that young man!deborah B.
El cliente no dejó un comentario.jennifer N.
El cliente no dejó un comentario.Curtis W.
The truck was not ready in time. I was supposed to pick it up at 9:00 but didn't pull out until 9:45. Part of the reason was that the door was frozen, but I did not expect a 45 min delay. Also, you should rent straps. The location was great and the guy working was nice.Shana M.
El cliente no dejó un comentario.ANTHONY D.
El cliente no dejó un comentario.Jeanette F.
Everything was great and very easy. I overestimated my mileage use and my refund was posted immediately. Very friendly and efficient!Stephanie S.
Charged me for moving blankets that I did not receive, When there is a service failure and an order is not fulfilled correctly, notes should be made on the customer's account and the returning office should not charge for missing items that were never received. My time is valuable - don't make me work so hard to clean up a problem that you created by not fulfilling my order correctly and you not communicating with each other, This is painful...Jim O.
Excellent customer service and professionalism.MBIYBEH T.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Mike C.
El cliente no dejó un comentario.Bianca T.
Very friendly and helpful. Covid safe. Easy and simple. Would rent again in the future. thanksBryan M.
El cliente no dejó un comentario.JASON M.
I've used this location twice now and it's fantastic!Christopher D.
El cliente no dejó un comentario.Mark H.
They made it easy and handled things quickly!Patrick G.
El cliente no dejó un comentario.CAROL B.
El cliente no dejó un comentario.Carol K.
El cliente no dejó un comentario.Nicole F.
Perfect experienceJoel P.
Thank you so much for making my move so easy. This was a very stressful time for me and you all made it so easy and convenient. Great customer service from both employees!!LAURIE B.
Wonderful woman st front deskPatricia G.
My truck was located inside the the locked gates of the storage area... I waited an hour before a patron of the storage unit let me in. Then I had to find another customer of the place to borrow their key code to get the truck out of the storage garage area. What a nightmare to start my moving day.Stephen C.
Absolutely nothing. I shall return the next time I need to rent, which will be soon.Gina S.
The woman at the counter was professional, helpful, and most definitely focused on customer experience. She was great.Priscilla M.
The place was closed when I returned the truck. There are only a few parking spots, so it wouldn't been helpful to have signage or some kind of information with instructions. The 24 hour return site was a horrible experience. It froze out kicked me back to the beginning several times.Ted B.