Customer Reviews for Wash And Spin Coin Laundry
(U-Haul Neighborhood Dealer)

Rating:

1.0

Find better employees that are willing to work. They don’t greet you when you come in they need a attitude adjustment

Rating:

3.0

I spoke to customer service rep named Charlotte at 8004684285 03/23/2024. Initially my rental time was wrong, I checked out at 2:21 pm not 1:30. It was only reserved for 1:30. The rain delayed everything so I called in to see if I could get a courtesy extension. Charlotte placed me on hold to call the location and says she spoke to Area Manager Elijah who said "As long as you return by 4:30 you will not be charged for another day." I took her word on that recorded call and delivered the uhaul back before 4:30pm. When I get there I was charged for another day anyway. I called the call center back and spoke to Lawanda who says Charlotte never noted my account. I want that call pulled, I spoke to Charlotte at 2:05 and she did not do her job. I also want my money back from the additional day charge.

Rating:

4.0

Almost a 5 star rating. This place is awesome - great folks and great location - Especially the folks were great ! We figured the truck got 6mpg and put back the fuel accordingly. The gauge looked the same to me. Don't know if the gauge has a problem but they charged us $20 bucks for fuel we had already replaced so our fuel cost on the truck turned out to be triple. Whatever. Other than that - take a picture of the fuel before an after and this place is highly recommended.

Rating:

5.0

Morning shift great night shift not so great

Rating:

1.0

Terrible location as well. Dirty.

Rating:

5.0

I haven’t receive my refund yet

Rating:

1.0

It was horrible service. I would never come to this location again. He overcharged me and did not take accountability for his staff telling me the wrong thing.

Rating:

2.0

Location does not feel safe. Lots of suspicious people walking around.

Rating:

4.0

Friendly Transaction

Rating:

3.0

The unit I ordered wasn't there and the unit was empty on fuel.

Rating:

1.0

The Customer Service was very very bad. I also had an incident where there was an entire person living in the rear of the truck that was rented and became aggressive and agitated that they were disturbed

Rating:

3.0

The van was super dirty and had spilled gasoline in the cargo area.

Rating:

4.0

Everything was fine

Rating:

1.0

This place said I will be charged 67.00 but when I seen my STATEMENT BILL IT SAYS 134.00 THIS PLACE IS A MF RIP OFF DONT DO IT

Rating:

4.0

The lady who helped me did a great job in inconvenient circumstances.

Rating:

5.0

Not close so early on weekends

Rating:

2.0

Better secure the trucks so that i dont find a homeless man sleeping in the back of one, both scaring the shit out of me, and making it smell awful for the entire moving experience lol

Rating:

1.0

Staff has very bad service and are very rude I will never use this location again

Rating:

4.0

The truck was not clean - the dash board, the floor and the center cup holder were all visibly dirty.

Rating:

3.0

The service was ok but the van l rented didn't have a horn to warn the other drivers if they tried to come into my lane in an unsafe manner.

Rating:

5.0

Great customer service! Very polite young ladies at this location! Hopefully I don't need them for a while but I will be recommending this location to all my family and friends!

Rating:

5.0

Great

Rating:

1.0

This was a horrible experience. I reserved the vehicle online and when I went to pick up the vehicle the app said I couldn’t use mobile check out, so I went in. The women in the back were eating, listening to music and talking to this random guy (not customer). I told them I was trying to check out and they said “we ain’t got no trucks” … I saw 3 out front. I explained that I reserved one I showed them my reservation and everything. Then one girl gets up and I ask the other one well what should I do. She said “she’s about to go clean a truck for you” ….. I reserved the truck the night before so I didn’t understand why it wasn’t already clean and why they lied. When the truck was ”cleaned” . I got in and it was FILTHY . All they did was clean out the back of the truck but the part where you sit was DISGUSTING. So dirty , the sun visor was hanging down broke , no gas, and tire pressure sensor was on… Oh and it barely could start.

Rating:

5.0

I did not encounter any problems.

Rating:

5.0

Thanks to L'Amia, Shenika, Tadrina and the entire staff for their continued excellent customer service!

Rating:

4.0

Still haven’t gotten my deposit back

Rating:

4.0

The ladies at the front desk were very friendly and extremely helpful.

Rating:

3.0

I don’t know why my original reservation was changed and everything was different, the incluido miles, time to pickup, drop off location was changed it, etc etc etc, was a really bad experience

Rating:

5.0

Nothing it was excellent. Thank You 🤗

Rating:

1.0

The van was super dirty and full of ants very distracting when driving and can cause an accident. The women at the wash and spin didn’t really seem like they wanted to be there today

Rating:

1.0

The first truck I reserved ac wasn’t blowing out cold air the right side mirror was broken and drove it home got ready to load up bunch of roaches crawling out call and told her what’s was going on and she exchanged it for another which was better but I should’ve have been compensated for the inconvenience, embarrassment from the roaches and time driving to exchange for another truck.

Rating:

4.0

Please print the exact time to bring the equipment back to the office. They were so very kind thank you for your service.

Rating:

2.0

The truck was squeezed in. I had problems picking up the truck and dropping it because of an error in the system. I picked it up in Montgomery, NY - System told me it was GA. Same for the drop of. Truck was in horrible condition. Mud all over the floor, trash and personal items in the cabin. I booked and paid for blankets - not in the truck. Truck Oil level: very questionable. Pressure of tires: below average.

Rating:

5.0

I’ve never had a problem with this location ❤️❤️❤️

Rating:

2.0

One if the staff members had an attitude.

Rating:

5.0

Make sure all equipment is working on the truck.

Rating:

1.0

Brianna was the employee who did my contract for 3/2/23. I called and scheduled my pick up for 3:30 that day and she gave me a time to return it which would be 6:30 3/3/23. I returned 3/3/23 @5:50. And they charged me 29.87 for an extra day and stated I returned it late and took my deposit. I have to go back up there to meet with lamia about my money and being charged for something I wasn’t explained about

Rating:

1.0

I was charged $300 for a fucking rental due to the uhaul’s deliberate negligence and not making sure keys were where they were supposed to be in a lock box. First time using UHAUL. NEVER AGAIN!!!!!!! I’ll carry my whole house on my back before I give uhaul another fucking PENNY

Rating:

5.0

The staff was pleasant and very helpful.

Rating:

5.0

Excellent customer service!

Rating:

2.0

Please train employees of customer service and work on cleanliness of the facility

Rating:

4.0

The truck was disgusting. It smells and looks a mess. My friend who was with be believe homeless person sleeps in it why it smells so awful. We had to stop and get mask to cover our noses. Moreover, we had to bleach off the stuff we had in the back before we brought them inside.

Rating:

2.0

It was clean, but for it to be a climate controlled unit, there were times it was extremely hot when we entered our unit. Upon moving out, we discovered our furniture had molded. It was difficult reaching someone on the phone a couple of times. I'm still upset about my belongings, so maybe later I'd recommend this location but at the moment, no I wouldn't.

Rating:

1.0

This was the worst. I was not advised that a $150 deposit was required when I made my reservation on UHaul website. I listed my nephew as the driver and when he went to pick up the truck he was told of the deposit. Who does that?? This caused my move to be late with my movers. I was working that day so I had to call someone to go to this wash and spin and put their credit card on file so he would get the truck. This caused me to have to pay my movers extra due to the truck arrive was late. Who is going to reimburse me for that?? The staff at the Wash and Spin was very rude. I would NEVER go back to this location PERIOD!! The worse customer service I have experienced in my life.

Rating:

5.0

The customer service that I received was excellent he was so pleasant and so helpful I'm really grateful that he was there.

Rating:

1.0

Not being smart, and doing their job the right way

Rating:

5.0

Your agent was very friendly and helpful. A wonderful personality.

Rating:

2.0

Universal check in and rental of equipment. Also, my deposit still has not been refunded.

Rating:

2.0

$150.00 was unexpected. Rented at several locations without a deposit.

Rating:

5.0

The ladies at the counter were so kind and knowledgeable about the truck, answered all of my questions. It didn't take long at all.

Rating:

5.0

Service was great,people very friendly and helpful.

Rating:

2.0

The vehicle I was driving smelled like someone was smoking/transporting marijuana, especially when using the AC. It was so bad that I had an asthma on the first day. The vehicle was dirty and only one windshield wiper worked, the driver side. Replace the air filter immediately, get the vehicle cleaned, and repair the broken wiper.

Rating:

5.0

The truck I was in had the oil light on when I got it .

Rating:

4.0

Went very smooth. The lady told me to make sure you take a picture of the gas because you have $14 gas credit. Because some location will try to charge you extra.

Rating:

1.0

I was not able to receive my equipment when I had reserved.

Rating:

4.0

I arrived at a different location (where I had scheduled to pick up my truck). Upon arriving, I was told they didn't have a truck I could use. The employee spent about 10 minutes on hold with Uhaul customer service until reaching someone that said I would have to drive 25 minutes to a secondary location instead. While the employee was very nice, the entire process ended up taking about 1.5 hrs (including all the drive to and from locations). When I received the truck, it had a lot of trash etc inside. When I alerted one of the employees inside, she was very apologetic and cleaned it immediately, though.