Customer Reviews for Value Store It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trucks should be parked based on time of pickup. It was very challenging getting by truck out of its parking spot, next to a wall and parked very closely between 2 other trucks.SHAWN A.
Not improve but point out: the person behind the service desk was great!EDWARD D.
The customer service representative was very nice and helpful. He should get a raise!ADAMJEROME P.
Nice guy at desk (presumably manager). It'd be good to have hand wipes since equipment is grimey.JAMES K.
Not good customer service not friendlyMelissa T.
The truck was filthy on the inside, covered in dirt and dog hair. You need to clean the trucks in between renters.Molly M.
Customer did not leave a comment.Sicong W.
Customer did not leave a comment.Noel P.
Improve the application.KIRAJEAN F.
Uhaul's website gives out wrong information. We were told on the website we could rent a van one way which was incorrect. You should give a 5 minute tutorial on where the lights and wipers are.MYRA A.
Wipe the floor clean and briefly describe how to use the dashboard and what gas to use etc.EVELYN L.
Loved every part of this best experience of my lifeSPENCERKATMAI D.
Customer did not leave a comment.REMY F.
Customer did not leave a comment.BRENDA L.
Value It was great! Great company and helpful employees. I am simply pissed off by uHaul lack of communications. I reserved a storage unit a month in advance and then, upon arrival, they didnt have any left. In the city or surrounding areas. That's ludicrous! And unprofessional. I was depending on that storage unit andit didn't happen. Then why do I need a uhaul truck? I didn't need it becAlyssa G.
We missed the fact that there would be a mobile drop-off procedure, which we would be required to complete before dropping off the key, as the drop-box only indicated to START the drop-off there. As such, we're sorry that we were not able to complete it accurately. I would strongly recommend a prominent sign in the vicinity of the dropbox that states that a customer should have COMPLETED the drop off procedure BEFORE dropping the key.Lydia R.
Hector turned an unfortunate situation into a positive one. The 10' truck I had rented hadn't been returned yet and was about two hours late. He offered us water and a comfortable place to sit. We waited about an hour before he got us into an alternate solution (a somewhat smaller cargo van) that worked out just fine instead. Hector kept us in the loop the whole time as he scrambled to get the problem taken care of. I highly recommend Hector's customer service instincts - thank you.Barry M.
Customer did not leave a comment.Susanna C.
The shocks on the truck were really bad and it was super bouncy the whole time. I was driving very slow and it would still bounce a lot. I had a different experience with other U-Haul trucks in the past so I know the this particular truck needs some repairs.Jhoalmo S.
The location manager Hector, was incredible. He was very patient and helpful in making sure we were set up for success.Ricardo J.
I had ordered moving blankets on the web site only to find out that this location didn't provide blankets. That would have been good to know before the pick up.ELINOR H.
Easy and convenient experience.Yoel G.
Thank you, Joe and Hector, for the excellent, efficient service and for calling me after finding my sun glasses in the van after drop off.Michael M.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.IAN H.
I had issues returning the cargo van. I could not drop off and checkout the van through the webpage. I finally could do it only through the App.MAITREYI SUNIL C.
Have staff that is knowledgeable on customer's orders. Was told I didn't order equipment when I did. Later found out that I actually did. Time on reservation was waistedDhally Ray A.
Customer did not leave a comment.ELITON T.
Customer did not leave a comment.Aparajita C.
Customer did not leave a comment.Paige H.
Customer did not leave a comment.Omar S.
Customer did not leave a comment.Gatis Z.
as soon as i loaded up 10 foot truck , it shudders at stop sign , check engine light on and traction control on . i called for help , took for ever and was told , just drive nothing is wrong . very sad state of affairs at uhaul. i did have good experience in the past but not this oneJAI K.
The inside and outside of windshield was not clean. At drop off I noted truck needed cleaning and was charged $25. What's that.Steven G.
The attendant was very helpful and courteous.AMI A.
Smooth transaction, clean car, friendly clerkBOGDAN B.
Customer did not leave a comment.Kirajean F.
Customer did not leave a comment.Martin R.
Gas needs to be checked by the employees before handing over the keys to the truck. Records showed the gas was 7/8 full and it was closer to 3/4 full. And they tried to charge me for that.RYAN B.
Customer did not leave a comment.Thomas D.
Nothing! Well -- a quick tutorial about where the emergency lights are and how to disengage the emergency brake, etc. would have been nice, but these are pandemic times, so I understand the hands-off plan. Joe -- I think his name was -- was just fantastic and so was his assistant, a young woman with shoulder-length blond hair, whose name I didn't get. Joe was incredibly helpful and kind. They made the whole experience so good for me. (I was really nervous about driving in Boston, though I am a seasoned driver elsewhere!) It all went great!Kathrine D.
Customer did not leave a comment.DhruML S.
had problems reaching the location by phone and questions about charges were not answered- was told contract was sent , I had contract rec'pt, but had a question that could have easily been answered in a few words. Business manner needs to be adjusted.Darryl B.
Customer did not leave a comment.MIGUEL A.
Customer did not leave a comment.Kyle W.
Did not provide the dolly, furniture pad equipment rentals as requested, even though I was charged on the bill for themNicholas W.
Rental was explained well and easy to use the website for ordering. Pickup and drop off were fast and the overall experience was great.MARTENE W.
Customer did not leave a comment.ZACHARY V.
Nope all was great keep up the great workGINA M.
Improve online booking and truck pick up system. It was a hassle to have to follow multiple steps to get access to truck.pablo C.
Fix the key lockbox! Had trouble getting my key out. An employee noticed and helped me out after about a minute or two of fumbling with it, so wasn't an issue for me but would be good to fix.Nathan W.
Amazing service.SOAD B.
Very convenient processRobert G.
Customer did not leave a comment.Tarim A.
Great service, great price, fast, and easy.Josue V.
I had a really difficult time with the self checkout. Even with location tracking enabled on my phone, I was unable to pick up the car. I tried multiple apps but it took over 40 minutes for me to pick up the truck; only after a friend came with his phone and tried several internet applications. It was frustrating, and the location was closed due to it being January 1st. I ended up returning the car an hour later than I had planned because of it.Meghann L.
I like the convenience of getting the truck at my place of storage. Nice job with this partnership.Keith H.
Personnel had any attitude, lack of customer service attitude. They didn't go over the details of the rental, wasn't professional. Most of all, they were not knowledgeable of the functionality of the truck, nor details of the vehicle was renting. In all, they didn't know how yo do their jobs. They gave me one quote and then changed the price when I picked up the truck. Terrible!!!! I had rented from budget before with no issues. Will never rent from uhaul again.Martha Z.
The whole phone check in and check out was seamless. Really easy.ROBERT R.
Customer did not leave a comment.Jonathon V.
The woman in charge is super nice and helpful.MELVIN L.
Customer did not leave a comment.david C.
This location is absolutely horrible and should be shut down or lose their U-Haul contract. They are a poor representation of the U-Haul brand. During this critical time they aren't even follow COVID 19 protocol. They provided my family with a truck that hadn't even been cleaned since the last customer rented it. Their was a dirty mask and other items in the truck left behind from the previous renter. They then charged me for their negligence!Adilson B.
The app is very confusing and I have no idea what was happening but everything was settled by the amazing receptionist.Katherine V.
Customer did not leave a comment.Sharon D.
Customer did not leave a comment.Jason R.
Since it's a third party company that works with U-Haul, the customer service was really bad. The guy at the desk didn't seem to care or help, And he was even a little bit rude. I specifically ordered a van, but when I arrived at the designated time I was told there are only trucks available.Ori B.
Customer did not leave a comment.Grace M.
I also have a storage unit at this location and cannot recommend the people enough. Everyone is so helpful! The vehicle was easy to use and I felt confident driving it. Thanks.Chloe F.
you charge me more fessBochen R.
When I picked up my u-haul I was not informed about various issues and defects of the truck including the front bumper hanging on by duct tape, the driver's side door failing to close from time to time including while driving, and a chip in the window. If these issues had been brought to my attention I would not have driven the truck I received. Furthermore, the price estimate I received was four times that of what I received initially.Joshua G.
Customer did not leave a comment.Emma I.
The back of the van was dirty and could've been wiped down.Rayna F.
great customer serviceRon M.
Customer did not leave a comment.Michelle E.
Customer did not leave a comment.Honey P.
The lady who worked at 1356 comm ave (value store it) was very attentive and helpful! I love my experience thereKelvien H.
Customer did not leave a comment.Tiffany L.
These people didn't know what they were doing, and ended up wasting a precious 4 hours of the day I was meant to pack up and leave town. Unacceptable how slowly they diagnosed their own issues. I had originally booked the Brighton Uhaul location and was moved to Allston without being asked my preference - stick with another branch, save your time.Eytan N.
Customer did not leave a comment.Ruotian B.
I suggest to push a notification to notify the driver to return the car like 30 minutes/1 hour before the drop off time. Sometimes the customers just lose the sense of time. Also it would be better to notify the customer that the car can be picked up earlier than the scheduled time if it's available, since the price is calculated by mileage anyway. Also I'm a software engineer with strong math and robotics engineering, and is looking for a new job. If U-haul has a job opening to develop any AI car/truck/van share system, I'm glad to learn more.Yicong X.
UHAUL forces a location verification, my phone blocks this. The amount of hoops I had to jump through just to verify my location is just ridiculous.Khoa C.
Customer did not leave a comment.Julie B.
Actually I want to thank Hector for returning call with correct truck size info. Since Uhaul changed our reservation from a van to a truck, we had to be concerned about max headroom.Frank B.
Charged wrong rental periods. The dolly has a broken bar, luckily did not cause any damage.Sihao H.
I wasn't sure if I could park my car at the location. I checked the Uhaul website and there was no information about parking. There were only parking meters and resident parking in the neighborhood.Kimberly W.
Customer did not leave a comment.Joseph J.
The dolly and furniture pads ordered for the move were not provided in the truck (picking up before hours) like they were supposed to be. The mobile pick up was hilariously absurd with calling references at obscure early morning times on a Saturday. I was still charged for the equipment that I did not receive despite challenging it with UHaul online and calling customer service to remove it from my bill. Only get a UHaul during business hours - the service is annoying and mobile pick up is inconvenient. Unfortunately they are available everywhere so I sadly probably will use them in the future even though I don't want to.Eesha D.
Customer did not leave a comment.Stephen Z.
Your staff were very friendly and helpful, first thing on a Saturday morning. You should be thankful that UHaul has good employees like the ones at your Allston MA locationWilliam A.
The Store itself was greatNicholas S.
Customer did not leave a comment.Zeke P.
I cannot do the return process through the text link. I returned the vehicle on time and at the same place but uhaul still charged me $20 more because of the failed link. It's a really unpleasant experience.Jingda X.
Customer did not leave a comment.Fidel L.
I think the truck we had had springs that were on their way out. Every bump, even the smallest the trucks would bounce like crazy.QUINN F.
Car parked near immovably close to brick wall. Website kept glitching and kicked me out permanently during pickup which made pickup take 2 hours. Extremely dissatisfied with mobile pickup. Will not use again; will not recommend to others. Got set back 2 hours on my move and UHaul customer service couldn't fix my return time to compensate for those 2 hoursElizabeth L.
100% a positive experience. The staff at Value Store-It were extremely nice. There was no line. The vehicle was ready for us when we got there and was basically brand new with a back up camera even. We were able to drop off after hours with a contactless drop off. We were really impressed.Tess M.
Tell the customer beforehand that they will need secondary info, like a passport, or a secondary person's number to call. Logistical issues slowed down my check in process, and it was also not clear where the keys were. More directions ahead of time would be good.Manato J.
Customer did not leave a comment.Driss B.