El cliente no dejó un comentario.Rodrigo S.
Customer Reviews for Value Store It
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joe F.
El cliente no dejó un comentario.Joseph F.
Did not have furniture pads, which we needed for moving. Great otherwise.Jake H.
I was given a number to call when I arrived in Brighton to return my vehicle with no drop off location. When I called the number, it insisted check my rental agreement which contained the number I just called. So I looked to see which uhaul was the closest to me and living on the brighton/allston line, I went to a Uhaul that was less than 0.5 miles away. I get a call in the morning that I wasn't supposed to leave the vehicle there. I was charged a $200 relocation fee. Please do better.WEBB C.
Staff was very nice but the check in crew overcharged for gasâ€¦ at $7 per gallon!!!James P.
El cliente no dejó un comentario.Jensen D.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.CAL R.
The app was slow when I was doing the mobile check in process. The parking lot was tight and small. Not as many options for trucks at this locationLouis R.
El cliente no dejó un comentario.Emerson M.
El cliente no dejó un comentario.Alexander B.
El cliente no dejó un comentario.Gerald A.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Andrew E.
The location is accessible to individuals with storage at the same place and that is very convenient. The equipment was not exactly well maintained and while it is acceptable for short-term trips, I cannot imagine moving across the state, and let alone across country on it.Juan L.
El cliente no dejó un comentario.Joseph T.
El cliente no dejó un comentario.Rodrigo G.
The self checkin and checkout process were terrible. I've used it twice and both times, the process didn't work and i had to go to the counter anywayWesley N.
El cliente no dejó un comentario.Wei S.
Refer to my emailsRakshit N.
After an icy rain, all windows were covered with ice, noone proactively cleaned them before renting a truck to meDENIS S.
El cliente no dejó un comentario.DEBORAH L.
El cliente no dejó un comentario.azadeh T.
El cliente no dejó un comentario.DEBRA S.
El cliente no dejó un comentario.YE T.
Trucks should be parked based on time of pickup. It was very challenging getting by truck out of its parking spot, next to a wall and parked very closely between 2 other trucks.SHAWN A.
Not improve but point out: the person behind the service desk was great!EDWARD D.
The customer service representative was very nice and helpful. He should get a raise!ADAMJEROME P.
Nice guy at desk (presumably manager). It'd be good to have hand wipes since equipment is grimey.JAMES K.
Not good customer service not friendlyMelissa T.
The truck was filthy on the inside, covered in dirt and dog hair. You need to clean the trucks in between renters.Molly M.
El cliente no dejó un comentario.Sicong W.
El cliente no dejó un comentario.Noel P.
Improve the application.KIRAJEAN F.
Uhaul's website gives out wrong information. We were told on the website we could rent a van one way which was incorrect. You should give a 5 minute tutorial on where the lights and wipers are.MYRA A.
Wipe the floor clean and briefly describe how to use the dashboard and what gas to use etc.EVELYN L.
Loved every part of this best experience of my lifeSPENCERKATMAI D.
El cliente no dejó un comentario.REMY F.
El cliente no dejó un comentario.BRENDA L.
Value It was great! Great company and helpful employees. I am simply pissed off by uHaul lack of communications. I reserved a storage unit a month in advance and then, upon arrival, they didnt have any left. In the city or surrounding areas. That's ludicrous! And unprofessional. I was depending on that storage unit andit didn't happen. Then why do I need a uhaul truck? I didn't need it becAlyssa G.
We missed the fact that there would be a mobile drop-off procedure, which we would be required to complete before dropping off the key, as the drop-box only indicated to START the drop-off there. As such, we're sorry that we were not able to complete it accurately. I would strongly recommend a prominent sign in the vicinity of the dropbox that states that a customer should have COMPLETED the drop off procedure BEFORE dropping the key.Lydia R.
Hector turned an unfortunate situation into a positive one. The 10' truck I had rented hadn't been returned yet and was about two hours late. He offered us water and a comfortable place to sit. We waited about an hour before he got us into an alternate solution (a somewhat smaller cargo van) that worked out just fine instead. Hector kept us in the loop the whole time as he scrambled to get the problem taken care of. I highly recommend Hector's customer service instincts - thank you.Barry M.
El cliente no dejó un comentario.Susanna C.
The shocks on the truck were really bad and it was super bouncy the whole time. I was driving very slow and it would still bounce a lot. I had a different experience with other U-Haul trucks in the past so I know the this particular truck needs some repairs.Jhoalmo S.
The location manager Hector, was incredible. He was very patient and helpful in making sure we were set up for success.Ricardo J.
I had ordered moving blankets on the web site only to find out that this location didn't provide blankets. That would have been good to know before the pick up.ELINOR H.
Easy and convenient experience.Yoel G.
Thank you, Joe and Hector, for the excellent, efficient service and for calling me after finding my sun glasses in the van after drop off.Michael M.
El cliente no dejó un comentario.Brian H.
El cliente no dejó un comentario.IAN H.
I had issues returning the cargo van. I could not drop off and checkout the van through the webpage. I finally could do it only through the App.MAITREYI SUNIL C.
Have staff that is knowledgeable on customer's orders. Was told I didn't order equipment when I did. Later found out that I actually did. Time on reservation was waistedDhally Ray A.
El cliente no dejó un comentario.ELITON T.
El cliente no dejó un comentario.Aparajita C.
El cliente no dejó un comentario.Paige H.
El cliente no dejó un comentario.Omar S.
El cliente no dejó un comentario.Gatis Z.
as soon as i loaded up 10 foot truck , it shudders at stop sign , check engine light on and traction control on . i called for help , took for ever and was told , just drive nothing is wrong . very sad state of affairs at uhaul. i did have good experience in the past but not this oneJAI K.
The inside and outside of windshield was not clean. At drop off I noted truck needed cleaning and was charged $25. What's that.Steven G.
The attendant was very helpful and courteous.AMI A.
Smooth transaction, clean car, friendly clerkBOGDAN B.
El cliente no dejó un comentario.Kirajean F.
El cliente no dejó un comentario.Martin R.
Gas needs to be checked by the employees before handing over the keys to the truck. Records showed the gas was 7/8 full and it was closer to 3/4 full. And they tried to charge me for that.RYAN B.
El cliente no dejó un comentario.Thomas D.
Nothing! Well -- a quick tutorial about where the emergency lights are and how to disengage the emergency brake, etc. would have been nice, but these are pandemic times, so I understand the hands-off plan. Joe -- I think his name was -- was just fantastic and so was his assistant, a young woman with shoulder-length blond hair, whose name I didn't get. Joe was incredibly helpful and kind. They made the whole experience so good for me. (I was really nervous about driving in Boston, though I am a seasoned driver elsewhere!) It all went great!Kathrine D.
El cliente no dejó un comentario.DhruML S.
had problems reaching the location by phone and questions about charges were not answered- was told contract was sent , I had contract rec'pt, but had a question that could have easily been answered in a few words. Business manner needs to be adjusted.Darryl B.
El cliente no dejó un comentario.MIGUEL A.
El cliente no dejó un comentario.Kyle W.
Did not provide the dolly, furniture pad equipment rentals as requested, even though I was charged on the bill for themNicholas W.
Rental was explained well and easy to use the website for ordering. Pickup and drop off were fast and the overall experience was great.MARTENE W.
El cliente no dejó un comentario.ZACHARY V.
Nope all was great keep up the great workGINA M.
Improve online booking and truck pick up system. It was a hassle to have to follow multiple steps to get access to truck.pablo C.
Fix the key lockbox! Had trouble getting my key out. An employee noticed and helped me out after about a minute or two of fumbling with it, so wasn't an issue for me but would be good to fix.Nathan W.
Amazing service.SOAD B.
Very convenient processRobert G.
El cliente no dejó un comentario.Tarim A.
Great service, great price, fast, and easy.Josue V.
I had a really difficult time with the self checkout. Even with location tracking enabled on my phone, I was unable to pick up the car. I tried multiple apps but it took over 40 minutes for me to pick up the truck; only after a friend came with his phone and tried several internet applications. It was frustrating, and the location was closed due to it being January 1st. I ended up returning the car an hour later than I had planned because of it.Meghann L.
I like the convenience of getting the truck at my place of storage. Nice job with this partnership.Keith H.
Personnel had any attitude, lack of customer service attitude. They didn't go over the details of the rental, wasn't professional. Most of all, they were not knowledgeable of the functionality of the truck, nor details of the vehicle was renting. In all, they didn't know how yo do their jobs. They gave me one quote and then changed the price when I picked up the truck. Terrible!!!! I had rented from budget before with no issues. Will never rent from uhaul again.Martha Z.
The whole phone check in and check out was seamless. Really easy.ROBERT R.
El cliente no dejó un comentario.Jonathon V.
The woman in charge is super nice and helpful.MELVIN L.
El cliente no dejó un comentario.david C.
This location is absolutely horrible and should be shut down or lose their U-Haul contract. They are a poor representation of the U-Haul brand. During this critical time they aren't even follow COVID 19 protocol. They provided my family with a truck that hadn't even been cleaned since the last customer rented it. Their was a dirty mask and other items in the truck left behind from the previous renter. They then charged me for their negligence!Adilson B.
The app is very confusing and I have no idea what was happening but everything was settled by the amazing receptionist.Katherine V.
El cliente no dejó un comentario.Sharon D.
El cliente no dejó un comentario.Jason R.
Since it's a third party company that works with U-Haul, the customer service was really bad. The guy at the desk didn't seem to care or help, And he was even a little bit rude. I specifically ordered a van, but when I arrived at the designated time I was told there are only trucks available.Ori B.
El cliente no dejó un comentario.Grace M.
I also have a storage unit at this location and cannot recommend the people enough. Everyone is so helpful! The vehicle was easy to use and I felt confident driving it. Thanks.Chloe F.
you charge me more fessBochen R.
When I picked up my u-haul I was not informed about various issues and defects of the truck including the front bumper hanging on by duct tape, the driver's side door failing to close from time to time including while driving, and a chip in the window. If these issues had been brought to my attention I would not have driven the truck I received. Furthermore, the price estimate I received was four times that of what I received initially.Joshua G.
El cliente no dejó un comentario.Emma I.
The back of the van was dirty and could've been wiped down.Rayna F.