Customer Reviews for U-Haul Storage of West Spokane

1,701 reviews

4399 W Sunset Blvd   Spokane, WA 99224

(509) 590-0884

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(509) 590-0884

4399 W Sunset Blvd
Spokane, WA 99224

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Molly M 
Rating:
5.0

Customer did not leave a comment.

Greg G 
Rating:
5.0

Customer did not leave a comment.

Verna W 
Rating:
2.0

No one at this location ever answered the phone. I called at different times and my call always went to a call center. The UHaul on 3rd in Spokane answers their phone. It was very frustrating to be handed a truck with only a quarter tank. This forces the customer to put more fuel in than is necessary if they want the peace of mind that they won't run out of gas. Other locations give you a vehicle with a full tank. So it is simple to return the vehicle full. You pay for what you use. Maybe you could let the customer know what is the average mpg. You have a scale. It says 40 gallon tank. I was given a vehicle that registered 1/4 tank. So I assume it had about 10 gallons in it. But everyone knows that the fuel gauge doesn't always reflect what's actually in the tank. It appeared that I used a little under 1/4 tank to go 23 miles. I could not believe that the vehicle used 5 gallons of gas to go 23 miles. It seems ridiculous for a 15 foot truck to only get 4.6 mpg on a completely flat road. So, maybe, I am wrong, but I feel like I have been cheated. It made me very angry to have to put 4.6 gallons into the tank. Maybe if I had been warned that UHaul vehicles get such lousy mileage I wouldn't feel so angry. Also, I didn't know how many blankets I would need, so I ordered 4 bundles. I only used 2 bundles. But I was still charged for all 4 bundles. That didn't seem right either. And they didn't tell me that there is a bundle of blankets stuck to the inside. This bundle got in the way and used up space I could have used for packing in my own stuff. I will not use this UHaul location again. On a positive note, the two men that were sent to help me load and and upload were fantastic! Friendly and professional and all about getting the job done right. I give Muscle Moving and Cleaning service five star rating!

SUSAN B 
Rating:
4.0

Rob was efficient and friendly.

Mary S 
Rating:
5.0

Equipment was available when promised. UHaul staff were efficient, knowledgeable and helpful which made the trailer rental process quick and easy. Great start to a move, which is a VERY good thing :).

DJ S 
Rating:
1.0

My storage was locked and I had to run around this MASSIVE uhaul location to chase down the SINGLE human being to unlock it. The automatic door didn’t work. I hated this experience

Mackenzie H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brian c 
Rating:
2.0

I am frustrated with the process of moving from one unit to another. The correct contact info including my email was taken down when i opened an account and moved in. I was never notified via email about the move. I was sent a random text, no call, telling me to call in. Then when i called in i was told the bad news. All of the responsibility was placed on me to find movers. I had to go to a website, try to schdule a move of my belongings and make the price point work for the Uhaul management. The process was time consuming and took 2 days because they did not approve my intial moving quote. The quote they wanted me to use was the cheapest quote available online. That should have been stated when i was told to get a quote. I found it frustrating that i was having to do all the leg work of finsing movers, getting it approved and scheduling it on my time when it was Uhauls lack of responsibility and due diligence to know the city rules and regulations for wetlands. Even if the city changed their plan, giving me 2 weeks is not enough. Now my new location indoors is going to be more work to move from when i finally get my belongings out. I feel like Uhaul is blqming the city and not taking any responsibility. One free month of rent in a less desirable location is worth it to me. Management was trying to be helpful to work with during the mess. I do appreciate it.

Liz H  |  First Impressions 
Rating:
5.0

Robert Vandeweghe should be promoted to CEO of U-Haul international or if there in no international division then just CEO of U-Haul in America. At the very least give him a substantial raise and/or promotion.

Frederic W  |  First Impressions 
Rating:
5.0

Improve??? This was a top notch experience! The manager and team at the W Spokane, Sunset Heights location have taken very good care of me and always provide excellent equipment! Thank you!

Jeremy G 
Rating:
5.0

Easy pick up.

Lanny R 
Rating:
5.0

Customer did not leave a comment.

LESLIE S 
Rating:
5.0

Customer did not leave a comment.

Maria B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

DARREL J 
Rating:
5.0

Customer did not leave a comment.

Erica F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis Y 
Rating:
5.0

Renting a Uhaul pickup truck is very affordable for the person that needs a truck on an occasional basis but not regularly or consistently. The truck s are nearly brand new (4,000 miles) and in excellent condition. The West Spokane location on Sunset provides amazing customer service! Thank you!

Jeremy G 
Rating:
5.0

I fell apart forgetting to take out my wiring and my van was packed. A busy uhaul location, yet people we kind and as helpful as they could be. Everything worked out, there was an opening my hand fit into without taking out everything to lift the seats. It was intense, caring professionals went a long way in this situation. Thanks UHAUL. Spokane and Ocean Shores WA you Rock!

PRUDENCE A 
Rating:
5.0

Customer did not leave a comment.

Darrel U 
Rating:
4.0

Location a little tricky to get to and out of.

Larry C 
Rating:
2.0

The reservation process was easy. Once I went to move in is when the experience was unacceptable. Once there to start moving in, it was unclear to me what I was supposed to do and when following the steps online, the app and the website had no record of my reservation. After some hunting I was able to find my unit, but it was locked. When I went into the office they were able to find me in the system and followed me to the unit to unlock it. I got it ready for me to move in and when I came back 3 hours later with my entire apartment packed in three cars I was unable to get into the building where my unit was. I finally was able to get ahold of the store manager and he explained to me the passcode locks on the doors have been out of service and they have been waiting on a repairman for a while now. He then said they have been telling all customers of them only being open during business hours right now and I should have been told this. However, not only was I not told this, I now had my entire life packed up with nowhere to store it after I just spent the last of my money on this storage unit that was supposed to be open until 10pm. I had two friends helping me with their vehicles and they couldn't just keep my stuff packed in their cars over night. The manager said he would call his employee and see if he could turn around because he had just left and wasn't too far, but ultimately it was up to the employee if he wanted to come back or not. I waited for the call. We looked around for a solution and found one of the uhaul moving trucks unlocked. The manager called back and told me that his employee was not going to turn around because he remembered telling me about the hours when I came to return a van and gave him my name as proof. I then explained to the manager that that was impossible because I did not rent a van or any vehicle from them and he was wrong but I had a solution and was going to put my things in the unlocked truck I found on the lot with my lock temporarily. The manager agreed and offered to credit me with a free month. I agreed and came back and then moved my things a third time into my unit finally. Needless to say I did not have a very good experience. Thankfully this is over and hopefully this kind of service is not habitual.

Heather R  |  Online Move In 
Rating:
3.0

The gas was literally one millimeter lower and they charged me. But I couldn't see the gague and pump gas at the same time. Guess you have to make your money somehow. You wouldnt give me money if the gas was over full but charge me when its one nut hair off. you rip off customers doing that.

Danielle W 
Rating:
4.0

Great location

DANIEL V 
Rating:
2.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

Customer did not leave a comment.

Julie P 
Rating:
4.0

The facility looks well taken care of, secure, with very friendly and helpful staff. Unfortunately the bay doors were under repair, so it was not possible to use the drive-in loading area. Additionally, one of the complimentary flat carts had some sort of oil on the surface that I didn't see until after laying down a blanket, so I have to wash that one again now. Otherwise the overall experience was great, and again the employees are helpful and friendly.

Paul A  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Victoria P  |  First Impressions 
Rating:
5.0

Easiest move we have ever made, into and out of a storage facility.

Terry P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaclyn R  |  First Impressions 
Rating:
5.0

Staff was excellent. The truck was spotless

gary b 
Rating:
5.0

Customer did not leave a comment.

Gary K 
Rating:
5.0

Great customer service very smooth transaction!!!

Tina C 
Rating:
4.0

Customer did not leave a comment.

Crystal G 
Rating:
5.0

No improvements needed it was fast and easy process both pick up and drop off. When I picked up and dropped off the van of the guy at the desk was very friendly and helpful.

Janelle F 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
4.0

Petty good staff and a lot equipment to rent

Nikolay B 
Rating:
5.0

The 2 guys that helped me get set up this morning were friendly and awesome. The computer system went down but they let me know right away. I did pretty much everything through the app so there wasn't much needed other than my debit card. The system popped back up fast and I was done and out of there quickly. Thanks to the guys for being nice and cheerful so early in the AM.

Michelle B 
Rating:
5.0

Robert was great. No waiting. Clean equipment. The truck worked as expected. Quick check in and out.

Todd S 
Rating:
5.0

Customer did not leave a comment.

ISRAEL C 
Rating:
5.0

So easy with online check in. Returning it was a breeze. Thank you! The small cargo trailer with a ramp was certainly more convenient than the one with the roll up door I rented previously. The roll up door would get stuck up by the latch mechanism. I recommend to anyone renting the small cargo trailer to get the one with the ramp. Thank you for excellent service!

Terrillyn F 
Rating:
5.0

Customer did not leave a comment.

CORY H 
Rating:
5.0

I'll never rent from u haul again! I was blocked from renting without knowing why, tried to call to find out why, left messages to call me back, got no call back! You just lost $1,000's in rentals!

Glen H 
Rating:
5.0

Customer did not leave a comment.

Verna W 
Rating:
5.0

Fast, friendly and great looking install!

John N 
Rating:
5.0

Thanks Robert and Frank for a smooth rental experience.

christopher b 
Rating:
5.0

Robert at the Sunset Hill facility in Spokane was so friendly and helpful from the minute I walked in the door. It is my first time having a storage unit, and life circumstances prompting the need for the unit have been stressful. He answered my questions and set me at ease. Nicely done, Robert! I would highly recommend this facility to anyone without reservation.

Melissa J  |  First Impressions 
Rating:
5.0

Outstanding facility, substantial inventory to rent, and helpful, courteous, and professional service. By far the best Uhaul facility in Spokane. Manager Rob provided terrific and prompt service, and Frank removed my equipment promptly and efficiently. Thank You!

Eric S 
Rating:
1.0

They gouged me for an extra month of rent after it was turned in. They'd already gotten over 2000.00 from me but it appears that wasn't enough.

SUSAN G  |  Overall Experience 
Rating:
5.0

I just want to send a shoutout to the friendly, professional, helpful, and beautiful woman who helped me check in and out.

Gregory M 
Rating:
4.0

Customer did not leave a comment.

Howard K 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Customer did not leave a comment.

Keeven R 
Rating:
5.0

The best customer service location, my family and friends enjoy the service always

nnenna a 
Rating:
5.0

These guys are amazing I would give them ten stars.

Mitchell H  |  Overall Experience 
Rating:
5.0

Robert was great to work with and was very helpful during the time we had our storage unit.

Grant O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID O 
Rating:
5.0

Customer did not leave a comment.

DAVE A 
Rating:
5.0

Customer did not leave a comment.

Shannon B  |  First Impressions 
Rating:
3.0

First of all, the truck was ancient. Second, the truck broke down and nobody has reached out to me as to how the breakdown affected our move. Finally, no effort by the individual that checked me in for the rental. Not sure why the price is what it is??? Absolutely no customer service.

Don R 
Rating:
3.0

Trailer rode fine. I rented a car hauler, but the right front tire tie down was rusted and couldn't get unlocked. A a result, I locked the left one as normal and had to use various tie downs to secure the right front tire. The people at Uhaul were very friendly and responsive. Frank as very friendly and helpful and secured the trailer to my truck. Overall, the trailer drove fine, just the issues with the right front tie down.

MIKE J 
Rating:
5.0

Customer did not leave a comment.

Barbara B 
Rating:
5.0

Customer did not leave a comment.

Don S 
Rating:
4.0

Shout out to Frank and Ashley

Gregory T 
Rating:
4.0

Customer did not leave a comment.

Todd B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Natasha S 
Rating:
1.0

Have an adequate way to turn the rental vehicle in without charging me $35.00. I filled gas tank more than you provided me with. poor service.

matthew w 
Rating:
4.0

App wouldn't work. But website was great.

Christine B 
Rating:
5.0

None. You guys are great

Yolanda B 
Rating:
4.0

Chain was a little low to the ground. Forgot to put the boxes in we ordered

Kieth W 
Rating:
4.0

Customer did not leave a comment.

Ann B 
Rating:
5.0

Management was awesome . Thank you Rob.

Barbie D 
Rating:
5.0

This was my best rental experience yet! These guys have their business on point. Highly recommend.

Cole S 
Rating:
5.0

Customer did not leave a comment.

mark m 
Rating:
3.0

Normal and average u-haul experience.

Zachary S 
Rating:
5.0

The employees at this location are amazing

Regeena V 
Rating:
3.0

U-Haul truck smelled like marijuana, was sticky and unclean and steering wheel and windshield wiper control was coated with food and junk. I rented the same exact truck a couple weeks ago and wasn’t like that at all.

Kathleen T 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

William O 
Rating:
3.0

Trailer ratchet was very rusty and difficult to operate

Adam J 
Rating:
1.0

Horrible experience, rude customer service person , U-Haul truck was said it was picked up at a certain time when it wasn’t picked up yet. Code for lock on the truck was as wrong

Annessa M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julia P 
Rating:
5.0

The employees at West Spokane U-Haul have always been professional, expedient and friendly. The facility seems to be well run and is kept tidy. Andrew and his coworker provided me with great service yesterday. Thank you, Landon H.

Landon H 
Rating:
5.0

The cab was clean but had very strong cigarette odor which made breathing unpleasant.

Wenifredo L 
Rating:
5.0

Super fast and convenient - clearly a very well run operation.

John H 
Rating:
5.0

Customer did not leave a comment.

Estrella C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff T 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Always a pleasure to work with.

Grant O 
Rating:
5.0

Frank was awesome!

Dan H 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
4.0

I originally rented from midtown on third but they didn't have my rental and I had to go to the other location. A call beforehand and asking me to go to a different location would have been helpful so I didn't have to drive to two different locations to pick up my rental.

Tanya C 
Rating:
4.0

The 26’ foot moving truck was in poor condition with engine lights on and very clunky. The truck had 161,xxx miles. Also, when we rented the moving blankets we were charged $10.00 for a pack of 6 which we purchased 4 of these packs. On the way out the door the rack these blankets were sitting on said $5.00 a pack. Very disappointed!

Adam N 
Rating:
3.0

Customer did not leave a comment.

kim e 
Rating:
1.0

I had made a reservation for an 8' pickup truck on 1/17/2024 and when I called the location the line was busy so I was forwarded to UHAUL customer service. When making the reservation I asked the agent if the truck that I was reserving was 4 wheel drive and she confirmed yes that it was 4 wheel drive. This was important to me because we were going to receive 5"-12" of snow in Spokane on that date. I drove the truck to my home not realizing that it was not a 4 wheel drive and we then received the snow that was forecasted. I ended up getting struck in my neighborhood and could not use the vehicle at all for the intended purpose. I returned the truck after driving a total of 7 miles and was told by the manager Robert Vandeweghe that there was nothing he could do to help rectify the situation. I was told that "I needed to call customer service and see if that had a recording of the phone call". He let me know that none of his employees would have given me the misinformation even after I had let him know that I had called the location and had been forwarded to UHAUL customer service not someone at his location. He let me know that "I could not have received the information from his location", "as none of their trucks are 4wd" so I had to be mistaken. I then asked for his name and he pointed toward his business card and asked "what are you going to say" when I speak to customer service. I was disappointed that his level of concern for what I might say about him to customer service about my experience was much higher than the level of customer service that he was willing to provide to me.

Ronald D 
Rating:
5.0

Customer did not leave a comment.

RICHARD R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENNA O 
Rating:
5.0

Customer did not leave a comment.

eileen f 
Rating:
2.0

It's the nightmare of dealing with the staff member that was putting on additional locks for no reason but still doing it after all the construction work was finished. Making clients do multiple trips back and forth to the office to retrieve their equipment. Very rude and very confrontational. You cannot have control freaks like that running your organization you will lose multiple customers. And eventually go out of business. People who want to control everything. To the detriment of your clientele. As it stands I would not recommend U-Haul for that reason only. I doubt I will never do business again with U-Haul because I had such a bad experience.

James M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH J 
Rating:
5.0

Nothing. Had a great experience.

Misty H 
Rating:
5.0

Excelent service very happy with my experience it was very quick to drop by pick up my rental and then return. Thank You!

Jack H 
Rating:
5.0

This was my first Uhaul rental. Since the fall of 1966. This was easier. Good job.

Mike W 
Rating:
5.0

Good friendly stuff . Clean big location! Lots of inventory.

Igor V 
Rating:
5.0

Customer did not leave a comment.

Roxie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carli C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Kimberly G 
Rating:
5.0

Customer did not leave a comment.

Franky H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

robert m 
Rating:
5.0

Customer did not leave a comment.

Romany R 
Rating:
5.0

Customer is always priority. They are warm, friendly and respectful . Comfortable to sit and wait to get my hitch installed.

Teddi G 
Rating:
5.0

Safe and secure

david p 
Rating:
3.0

Customer did not leave a comment.

SARAH S  |  Overall Experience 
Rating:
5.0

Frank was awesome! Friendly, very knowledgeable and helpful.

Jody G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G 
Rating:
5.0

Elevator could be a little bigger

Paul A  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mike G 
Rating:
5.0

The internet request for a photo of my drivers license was not received until I was on my way to pick up my trailer and the instructions were unclear.

Jeffrey S 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
5.0

Thank you

David G 
Rating:
5.0

Excellent service in every way: clean truck, efficient, reliable and courteous staff, who were always willing to answer questions and provide assistance, with a smile!

Odette K 
Rating:
4.0

Customer did not leave a comment.

tina r  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Timothy G 
Rating:
4.0

I’m thankful that you all has indoor storage for people that have disabilities and don’t wanna stand in the rain! Thank you, Rick Monroe

Rick M  |  First Impressions 
Rating:
1.0

Was told there was after hours access there is not. Today when trying to drop off items a employee came out and said we couldn’t do it since they closed in 15 minutes. Storage side of the building was all locked up 15 minutes before they close. I understand we were close to closing time but then to be told because he has things to do after work and didn’t wanna have to come searching for us completely unprofessional.

Kalie J  |  Online Move In 
Rating:
5.0

U-Haul was great. U-Haul Moving and Storage of West Spokane ran into an issue with the city wetlands department, and it affected me! U-Haul of West Spokane had to close a few storage units along the freeway side of the facility. As it turns out I had one of the units on that side! Rob and the staff there called me in August and told me that I would have to move out by the end of that month! Unfortunately I live in a different State now and could not really do much about it. Rob promised me that if I would hire a company to move my stuff to a different unit there in their West Spokane facility they would pay for the move and give me 2 months free rent. He suggested an outfit called Speedy Movers, which I contacted. Unfortunately they were booked past the time I needed them but they recommended a fellow named Tyrone with a different company. Tyrone and Associates did a wonderful job. And manager Rob at West Spokane U-Haul Moving and Storage paid them and have kept their word about the two months free rent. They even got me into a smaller unit which is going to save me about $70 a month! Needless to say I am very pleased with Rob and companies at West Spokane U-Haul Moving and Storage. Thank you Rob!!

Ronald N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Burns G  |  First Impressions 
Rating:
5.0

Robert V. the Manager was more than helpful. U-Haul is lucky to have him as an employee.

Kathi L  |  Overall Experience 
Rating:
5.0

Great experience. Robert aka Rob was super helpful and accommodating. Would highly recommend.

Anthony L  |  Overall Experience 
Rating:
5.0

I was especially impressed by the courteousness of the employees. Always friendly and helpful. I even told my great nephew he should apply for a job there because everyone is so nice.

pat w  |  Overall Experience 
Rating:
5.0

The staff were always friendly, helpful, and informative during the stressful times of having to move to an outside unit and having that unit burglarized. I would recommend this facility highly.

Marsha M  |  Overall Experience 
Rating:
5.0

Everyone did just what they said they would do. That's rare to find these days. Thank you

Doug O  |  Overall Experience 
Rating:
3.0

Stop hassling me

Alex F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dan e  |  Overall Experience 
Rating:
2.0

In my short time there, not even a year, I was moved out of my inside unit due to a fire hazard into an outside unit. Then most recently my unit was broken into and my stuff stolen and damaged. So not at all secure or any peace of mind. You would think there would be a gate code to track people or motion sensor/camera to alert when people are literally breaking into multiple units… so overall experience was disappointing.

Ariel g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David P  |  First Impressions 
Rating:
5.0

Robert and Frank both were always friendly and helpful and went above and beyond in customer service and we have enjoyed working with them while our project had had many bumps along they way, we never had to worry about the security of our furniture in storage while we were on hold! We will definitely use uhaul on Sunset again!

Brenda M  |  Overall Experience 
Rating:
4.0

I have not seen inside the storage unit yet but I'm thinking that that's probably clean too

christie j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby R  |  Online Move In 
Rating:
3.0

Closing at 7pm really makes things hard because I prefer to express me late at night or before the sun comes up

JESS D  |  Overall Experience 
Rating:
5.0

My only criticism is that many of our things were damp. I'm sure it is impossible to control the humidity in the outdoor units. Over all, I was extremely pleased.

susan l  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angelo D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robin a  |  First Impressions 
Rating:
4.0

The online move-in was not accurate to how this facility operates. Once I knew what to do it wasn’t a problem. I had to get an employee to let me into the unit instead of key pad entry, and there wasn’t a lock in the unit, so I had to go to the front desk to get the free lock. Not terrible, just kind of inconvenient. The biggest issue I had was that the unit I reserved had a damaged locking mechanism. I was able to move to another unit the next day. Which luckily I was making sure I was set to move stuff in the next day and didn’t have a truck full of stuff. That was handled pretty seamlessly and everyone I interacted with was awesome. So overall an OK experience, but I wish it was more streamlined so I didn’t have to spend so much time getting access and switching units.

Kevin S  |  Online Move In 
Rating:
5.0

They went above and beyond to accommodate me and meet my needs with such patience and understanding. The guys working the Tuesday late afternoon shift were awesome !

AMY W  |  First Impressions 
Rating:
5.0

Facility and staff were great!

JEFF S  |  Overall Experience 
Rating:
5.0

Very satisfied thank you

Gary M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexis S  |  First Impressions 
Rating:
2.0

This is the second time I have been moved within a 8 month period. I have never experienced anything like this and I have been renting for years with different companies

Earon D  |  Overall Experience 
Rating:
3.0

Overall my U-Haul experience was great I thought 24-hour access would be better but everything else is okay.

Eleanor H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Medra T  |  First Impressions 
Rating:
5.0

Friendly, helpful staff. Nice, clean facility.

JEFF S  |  First Impressions 
Rating:
1.0

Facility closed by Fire Marshall. My stuff was moved by contract workers. My stuff is damaged and missing. I will be filing a claim.

Phillip B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M  |  Overall Experience 
Rating:
1.0

I am NOT HAPPY with who ever Moved my Items! Many things are missing, I did recover my Fan and 3 drawer container from the facility of Sprague. I am not sure what all is missing yet for I had a delivery in Lewiston ID that same day. I had 2 smaller collapsible boxes which held my T-shirts and another my medications, which is missing. The movers ruined some of my totes by putting heavy items upon light weight items. I am not sure until I am back in Spokane for an extended period of time to even see what all is missing. Am I Pleased….NOT ONE BIT! Your Movers with my Items, were careless and possible thieves.

Lisa J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Les o  |  Overall Experience 
Rating:
2.0

Elevators were too small to fit anything, garage doors didn’t work half the time, carts were left everywhere. Awful compared to the last uhaul facility I stored at.

Kaitlyn S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zachary H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racheal p  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Braydon J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jazmine S  |  Overall Experience 
Rating:
5.0

There were some issues with your computer system, in setting us up; but your employee was so very determined, courteous, and kind. Thank you.

susan l  |  First Impressions 
Rating:
2.0

I was moved out of the facility by uhaul to a less convenient location. There was not really an explanation or clarification of whether we would return.

Roxane B  |  Overall Experience 
Rating:
3.0

Our storage was moved to a different location so they could do some construction work, which is fine. What was bad is that they gave me a one day notice of the move which did not allow me time to look over my things. There was no guarantee that what was moved if broken or missing would be replaced at no cost to me. Not happy with the lack of time given and hopefully nothing will be broken or missing.

Suzanne S  |  Overall Experience 
Rating:
5.0

The general manager did an excellent job handling the enormous line of customers while we were there. It was not his fault the place was under staffed. He was professional and handled all the customers professionally and as quickly as he could. He was nice and polite.

Ester H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEREE S  |  Overall Experience 
Rating:
5.0

Spencer the manager was very helpful and friendly. She wanted to make sure we were well taken care of.

jeanette k  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anita E  |  First Impressions 
Rating:
5.0

Raymond was extreme professional and courteous. The representative was very helpful explaining also. Recommended performance increase for both working on a holiday weekend. Promote both immediately.

Marlene V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dallas L  |  Online Move In 
Rating:
5.0

I only had to go because I lost my job, so cannot afford to rent with you right now. Everyone at the store was awesome. I hope to be back once I can afford to be.

SARA K  |  Overall Experience 
Rating:
4.0

Friendly and helpful service, somewhat difficult as there was construction but overall a great experience.

Ariel G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joclynn S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN H  |  Overall Experience 
Rating:
5.0

Great ppl!!

Angelia P  |  First Impressions 
Rating:
5.0

Best staff and customer service I've ever experienced with Uhaul. Friendly, knowledgeable, and helpful.

Carl P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittany K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia F  |  First Impressions 
Rating:
5.0

The crew is wonderful. Thank you

TIMOTHY M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B  |  Overall Experience 
Rating:
2.0

They decided they were going to do some construction, whith that being said they said that I could move my stuff to another facility across town and that my rent would go up $15 to $20 for the inconvenience. Not how you treat your customers in my opinion and I will never use or refer anyone to Uhaul. I will say the young people that work at this facility are very nice. Tha manager made no attempt to make it right.

Sean D  |  Overall Experience 
Rating:
2.0

We have a U Haul rental unit in Sammamish (3 years) and everything has been fine. Unfortunately the Spokane unit had to be vacated at a time of year when weather conditions on Snoqualmie Pass are uncertain. For us this posed a significant inconvenience. Your staff is great, but our experience with the management could have been better! Doug Eglington 425.829.7219

doug e  |  Overall Experience 
Rating:
5.0

Very friendly

Stormy F  |  First Impressions 
Rating:
1.0

First, this location is dangerous from the standpoint of homeless and transients. Second, u-haul damaged my possessions and vehicle ($5000) with their equipment and then refused responsibility. As we reviewed the accident on security cameras Management acknowledged the accident and acknowledged their mistake. But when turned over to RepWest (U-hauls insurance based in Phoenix) RepWest refused liability. U-haul refused my access to security camera recording and additionally disallowed employees to communicate with me. The local management is solid but corporate management (Jessica Brooks) is corrupt, dishonest and total lack of integrity. I transferred belongings to West Plains Storage in Airway Heights. WITH REGARDS TO SECURITY SAFETY OF YOUR POSSESSIONS DO NOT TRUST -U-HAUL STORAGE

Kenneth S  |  Overall Experience 
Rating:
5.0

Sarah (manager) granted us a 6-day grace period on top of the 30-day free storage that came with our 1-way truck rental from CA. We also got to keep the discus lock as a gift!

Samuel Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moises M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DWIGHT T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R  |  Overall Experience 
Rating:
5.0

Great customer service

MIKE D  |  Overall Experience 
Rating:
5.0

Not only did I use a storage unit here, but I also did a one-day rental of a pickup truck to haul some things I couldn’t keep. Cody who works here was an amazing wealth of information. He was super helpful, kind, and deserves a raise. I was very pleased with my service from this location and highly recommend it to anyone else looking for a good storage unit or other uhaul rental!

Amber W  |  Overall Experience 
Rating:
5.0

Very helpful staff it was busy and they stayed until all waiting customers had been helped!

Nancy R  |  First Impressions 
Rating:
4.0

I would give the overall experience 5 stars EXCEPT for the TINY elevators that make moving items to the upper floors inconvenient and much harder work than it should be. The elevator AND carts should be bigger. We are moving household items and furniture, for crying out loud. Other than that, the front desk management is excellent and the facility clean and brightly lit. Of all U-Haul facilities I’ve used, this one is the best other than those darn elevators.

Alice G  |  Overall Experience 
Rating:
2.0

Got ripped off by manager

Jason H  |  Overall Experience 
Rating:
5.0

Complementary discus lock was a sweet & practical gesture!

Samuel Y  |  First Impressions 
Rating:
5.0

Your facility is top notch. I will use again when needed.

David P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deepika S  |  Overall Experience 
Rating:
3.0

No security cameras.

Connor S  |  First Impressions 
Rating:
3.0

First I was told there was a storage unit at another facility so I went there boy was that a messed up place scatterbrain you wouldn’t believe they rented me a space it was already rented since May wasted an hour and a half there finally was sent back over to where I rented my truck and trailer and they accommodate me an outside unit the people at the other place talk down about the girl that help me at the place I rented my truck I think the service at The other U-Haul dealer could have been a lot better very unimpressed wasted a lot of my time and I do a lot of business with you all What would really be nice is if somebody got in contact with me and let me know they read this instead of another comment made nothing down about it my phone number is 406-871-7144 my name is Rick

Richard W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis h  |  Overall Experience