Comentarios de los clientes para U-Haul Storage of West Spokane

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage of West Spokane

Clasificación general:

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Shelley S. | First Impressions |
Clasificación:

Pretty amazing facility and helpful staff. Great special rate on small locker. My only complaint is that I wanted to rent the plastic bins for a few weeks to help me with my move, but when I went into the store, the customer service rep couldn't figure out how to rent them. He called his manager, and she told him the steps but he still couldn't do it. So, after waiting at the counter for 15 minutes, I left emptyhanded. Nice enough young guy. Just not adequately trained.

james W.
Clasificación:

Awesome customer service

AUSTIN S.
Clasificación:

Window crank was broken on driver door. I got overcharged for my trip as I was charged an incorrect dollar amount per mile. It took over 15 minutes to get someone to meet me at the truck with the keys when I did online pickup. The truck mileage was off by over 200 miles. I ended up having to go into the store anyway.

RODNEY M.
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El cliente no dejó un comentario.

JAMES H.
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El cliente no dejó un comentario.

MIKE D.
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El cliente no dejó un comentario.

DONALD JAMES S.
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El cliente no dejó un comentario.

Mike H.
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El cliente no dejó un comentario.

LISA DEETT F.
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El cliente no dejó un comentario.

Danielle E. | First Impressions |
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Lisa is great. Always flexible, understanding and extremely helpful. Her storage gal is great too.

Erica R. | Overall Experience |
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El cliente no dejó un comentario.

Susan P.
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Good personal .

Andrey M. | Online Move In |
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Manager was not wearing a mask and mattress couldn’t fit in the elevators. There was no clear instruction on the size of the elevators.

Mercedes B. | Overall Experience |
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Uhaul facilities are always clean, free of bugs, spills or obstacles. The staff is genuinely friendly and always ready to help. This location in particular has been my favorite yet and I've been storing w/ Uhaul for years! Well done Lisa & staff!!!!!

JAMES D.
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The general manager was very professional would recommend them to everybody I know great place

Kevin P.
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The accessibility of the location is awkward getting out.

Sarah C. | First Impressions |
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The facility is extremely clean and the staff is professional and polite.

Alicia S.
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El cliente no dejó un comentario.

Veronica D. | First Impressions |
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Great, easy and just wanted I need. Lisa the general manager helped me and she was fantastic, carried a Non forceful conversation with me, was friendly, smiled a lot and she got me just what i needed.

Thomas P.
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Not a single enmities wearing a mask. This is completely unacceptable. Great plane otherwise. Good service, clean, but the lack of caring for their fellow humans was really an awful thing to see. Will not rent from this location again, ever.

Ronald R. | Overall Experience |
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I was very happy with my Uhaul storage experience and will gladly return if and when necessary!

Ruth M.
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I only go to this Uhaul location. They are the best.

JULIEANN M.
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Friendly and helpful staff.

antone P.
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Keep up the good work!!!

LUKE H.
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was glad they suggested moving blankets

RONALD R.
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El cliente no dejó un comentario.

THOMAS RAY M.
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Return was a total concussion . No person in the area or at the store. Everyone in the back. I had to go find someone to help. No check out procedure.

Rebekkah J.
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The truck needs a tuneup. No one wants to pay money to drive a truck that there worried about it breaking down

robert s. | Overall Experience |
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Everything was just fine. Will recommend.

FREDERICK J.
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Again, great service.

Jerry T.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Allen M. | First Impressions |
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I normally wouldn't bother with this. The lady who worked the front counter was AWESOME, great customer service, super helpful, friendly - whole package. Not used to getting such good customer service anywhere, much less a rental/storage place. A+

DAVID V.
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El cliente no dejó un comentario.

Alex E.
Clasificación:

I am really disappointed that I had to drive 3 hours to get my rental. I was notified 24 hours prior to pickup. The folks on the call were excellent and I know it was out of their hands. I have since canceled my remaining reservations and moved them to Penske. I was guaranteed the pickup location.

DAVID M.
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El cliente no dejó un comentario.

Deborah D.
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It was a very hard location to find period but I received a significant credit for delivering to this location other than my desired location.

Tim V. | First Impressions |
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El cliente no dejó un comentario.

Mandy A.
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The woman who helped Monday morning when I returned to put my car on the tow was absolutely amazing and I could not be more pleased with her. Long red hair. Give her a raise and keep her onboard! I will be calling the location to share how great she was.

DAVID WAYNE M.
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The van was unbelievably clean and the staff were extremely friendly and helpful.

SIMON D.
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Lisa was a gem to work with and very accomadating

WILLIAM K.
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The truck and the U-Haul Rep. service were great !! Location also great !!

Elijah K.
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The pickup I had rented on monday the 28 had a low front tire it had 27psi but I filled it up.

JOHN H.
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Wear a mask.

Andrew G.
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El cliente no dejó un comentario.

Terry H.
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El cliente no dejó un comentario.

CARLOS S.
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Excellent customer service. Lisa es extremely good in service. 100 my grade.

JEANNE G. | Overall Experience |
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Lisa was awesome, so helpful and so pleasant to work with.

Kimberley T.
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Be friendlier.

PORTIA L.
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El cliente no dejó un comentario.

Adam K. | First Impressions |
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Manager acts just like staff, can't tell the difference, everyone very attentive and posotive.

ROY STEVEN M.
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Lisa Peterson is a SUPER customer service specialist, knows everything, fast, efficient, friendly, and super helpful

KILA H.
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The lady that works there with the red hair, she knows who she is, I choose to go to that location because of her and her professionalism. That is super hard to find nowadays. She does a very efficient job with her customers and I'm always so impressed how well she communicates everything that I need to know about my purchases. Thank you to all at that Sunset Blvd. location for your awesome work ethic and friendliness!

gregory T.
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El cliente no dejó un comentario.

KC B. | First Impressions |
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I rented a vehicle and was offered a promotional free month. I already had a storage unit. I just couldn't pass up the free month and the policy for rent is fair. Overall wonderful staff ultimately the general manager Lisa sold me on it. Just too convenient to not utilize

KEN S.
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THE MANAGER WENT OUT OF HER WAY TO HELP US !!!

ALDEN J.
Clasificación:

I would say Excellent above but there was a snafu getting the van afterhours. That said, Jacob, dear fellow, right as he was leaving, did everything he could do to try to help me out, but the system rejected my reservation in the end, so I had to reschedule several things and come back in the morning. Thanks to Lisa as well for her kind help.

PHILLIP MARTIN S.
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This u-haul is awesome quick rental friendly staff and great location

ROBIN LYNN I.
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No complaints

VIACHESLAV A.
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Flawless

Kassiano M. | Overall Experience |
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Overall I shouldn't have had so many billing issues and trouble with the staff.

JONATHAN Q.
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El cliente no dejó un comentario.

Ryan J.
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El cliente no dejó un comentario.

Matt R.
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El cliente no dejó un comentario.

RONNIE M.
Clasificación:

Zero

TIMOTHY M. | First Impressions |
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Thank you again for a great experience at your facility. This is how a business should be ran. You guys are fantastic. Thank you

Ira G.
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Online pre check really made pickup easy. Staff was outstanding.

Patti M.
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El cliente no dejó un comentario.

TIMOTHY M.
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Amazing rental facility. All employees were fantastic. Thank you so much.

Richard B.
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El cliente no dejó un comentario.

Danielle E. | First Impressions |
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El cliente no dejó un comentario.

Monta V.
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El cliente no dejó un comentario.

MITCHELL N.
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El cliente no dejó un comentario.

DONALD G.
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Best uhaul in Spokane. The General Manager Lisa and her team are great. She clearly knows how to lead

michael D.
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El cliente no dejó un comentario.

VITALIY I T.
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MAY GOD BLESS YOU!!!!!

Edward G. | Overall Experience |
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El cliente no dejó un comentario.

James B. | First Impressions |
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No Comment

CRAIG EUGENE S.
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El cliente no dejó un comentario.

Charles C.
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El cliente no dejó un comentario.

FREDERICK M.
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El cliente no dejó un comentario.

LEONA E.
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The woman that checks out the equipment is very rude, second experience with her and wont be returning

Charlie J.
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El cliente no dejó un comentario.

Raevynn B.
Clasificación:

I was not entirely told about what the contract needed me to do such as take a picture of the dash before driving and was charged 60 miles when I only drove 25. There was nothing I could do as I was told on the phone since it was in the contract and I was not informed that was something I should do.

CHRISTINA MENDEZ J.
Clasificación:

I usually use the midtown location but the lines are always long. The last time we rented a truck we waited about 45+ minutes. When I arrived to this location the associate was friendly & the service was fast. i will be using this location from now on.

Marvin T.
Clasificación:

Great customer service.. very friendly

SHAUN J.
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El cliente no dejó un comentario.

LAUREN MONICA D.
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The woman who helped me (I can't remember her name sorry!) was kind, competent, and helpful!

Susan W.
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El cliente no dejó un comentario.

Shane G.
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El cliente no dejó un comentario.

Sean S.
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They recommended I file a claim for my experience and the truck not having a drivers side windshield wiper

Jean G.
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Lisa was amazing! So helpful!

Marvin T.
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El cliente no dejó un comentario.

Robert S.
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Gabe was great !

Reynaldo S.
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Employees very nice and helpful- couldn't be better, process for check in and check out was horrible though

Marion C.
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El cliente no dejó un comentario.

Kyle W.
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El cliente no dejó un comentario.

Owen R.
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Young man who checked my return did not have face covering on. He was great & very polite but I'm a senior so appreciate face coverings. But overall rental was great. Contactless checking worked fantastic. Thanks

JULIE C.
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Great service all around!!

SAMUEL OTIS W.
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Lisa was fantastic! The whole experience was painless and quick. She's personable and knowledgeable. Brooke processed our return and was equally impressive. You have two quality people at this location. Thanks.

Barbara G.
Clasificación:

Lisa was awesome!! Super helpful and quick. Provided lots great information to help my rental goes smoothly. She provided her business card with the local phone number so I could call them directly if I had any questions or problems. Overall this was a wonderful rental experience and I will definitely go back to this location.

Barbara G. | First Impressions |
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Really appreciate the quick and convenient set up. Lisa was super helpful. The free lock is very nice. Great facility. Wonderful experience. Thanks. Lisa was also excellent when I rented the van today. Clean and well-managed facility.

Asher E.
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El cliente no dejó un comentario.

Kenneth M. | Overall Experience |
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Staff was helpful and accommodating. Definitely recommend this facility for all your U haul needs!

BILL L.
Clasificación:

Truck that I was to get had not been inspected and not safe to use, change to larger truck that cost me more money to operate.

Michael B.
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I thought this location had excellent customer service and very friendly staff!

SHAUN L.
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El cliente no dejó un comentario.

Kelsey B.
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El cliente no dejó un comentario.

Edward G.
Clasificación:

My one BIG complaint is that my RESERVATION to pick up a truck in Seattle wasn't honored. Then delayed by a day, so postponed my one way move and I had friends fly one way to help me. That's not acceptable. Cost me $$ just to get my move completed.

Shawna M.
Clasificación:

Friendly and fast staff.

Shea R.
Clasificación:

El cliente no dejó un comentario.

LLOYD M.
Clasificación:

Nothing

Nathan B.
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El cliente no dejó un comentario.

Darrell R.
Clasificación:

Lisa was very polite and provided outstanding customer service. She is great.

CHARLENE D.
Clasificación:

Nothing- The manager was friendly, efficient and very professional! I liked the pickup so well I'm planning to buy one just like it!! The return service was great and the young man was very professional! Great place!!

PATRICK S.
Clasificación:

El cliente no dejó un comentario.

Irene M.
Clasificación:

El cliente no dejó un comentario.

Brian P.
Clasificación:

El cliente no dejó un comentario.

THOMAS B.
Clasificación:

Very friendly and helpful, couldn't ask for any better service. Thank you.

Pat W.
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El cliente no dejó un comentario.

ALISON C.
Clasificación:

Very organized and friendly. Prompt service with a last minute request. I would use this facility again in the future.

Mike P. | First Impressions |
Clasificación:

Just wanted to give a shout out to the girl that helped me yesterday. She is excellent she said she's only been there a couple weeks but she is really good customer service skills and was professional and courteous. The only thing I was hoping to get closer to the elevator it was a little inconvenient trying to get my camper top up but other than that facility is great

DAVID C. | First Impressions |
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Customer service is excellent.

Vicki S. | First Impressions |
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So close to my home. Very easy access!! Thank you so much! The staff were very helpful! Vicki

Edward G. | First Impressions |
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El cliente no dejó un comentario.

Candice Aileen K. | Online Move In |
Clasificación:

I didn’t even move into unit . I had no way of getting in building Because codes were not working and the manager could not come assist me. I would like a refund. I have never even seen the unit . Please refund my money. Thankyou Candice kysar

Sydney S. | Overall Experience |
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El cliente no dejó un comentario.

Kirk K. | First Impressions |
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very polite helful stuff

Jeremy C. | First Impressions |
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Uhaul on sonset Highway in Spokane is awesome the manager Lisa and employee Gabe went above and beyond to make a bad experience right highly recommend this uhaul

Kathryn A. | Online Move In |
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El cliente no dejó un comentario.

Lawrence W. | Overall Experience |
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Staff is completely accomodating.

Robert S. | First Impressions |
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El cliente no dejó un comentario.

Herald T. | First Impressions |
Clasificación:

24 hours would be nice?

CORINNA P. | First Impressions |
Clasificación:

Ryan is really nice with great customer service. I’m really happy I had a previous bad experience with Nicole from the Sprague location. So I didn’t know how thing would go, so thank.

Erica N. | Overall Experience |
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Gene is great. He was the only person we ever saw working the counter and outside with all the trailers. New Storage facility was nice and the overall location is convenient.

Mark T. | Overall Experience |
Clasificación:

Staff was great and helpful

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