Apparently a dealership for U-Haul. Selected a different city (about 1 hour away) for my drop off even though online I selected my hometown where I planned to drop it off. Signed the contract because didn't have much choice at the time since we were moving stuff in less than an hour. Was told it didn't matter and to just drop it off where I originally planned it online. Did not go well with drop off location U-Haul. They were not taking the truck and told me that I needed to drive it to wherever the contract stated. I told them no and that if their system doesn't work and doesnt allow them to pick my city then it's not the customers problem. Apparently if they can't select a city, that mean no U-Haul is taking equipment from what I was told by the U-Haul employee. So none of the 5 U-Hauls in my city were taking equipment. This is a known problem for U-Haul vs dealership locations giving bad information and doing whatever they want. The only way I was able to get them to take it was to call someone further higher up the chain to change it for me. Was it a pain in the ass, yes... But it was resolved and they need to fix that issue for dealership locations because they represent U-Haul as well.Cha V.
Customer Reviews for U-Haul Storage of U-City
Spokane Valley, WA 99206
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
There were only 2 guys working on Sunday 8/14. However, both were busy busting their butts and multi-tasking. Both seemed to be hard workers. I'd rent from this location again.Lacey B.
WAY WAY WAY to expensive will buy my own cargo trailer before using u haul again.brandon m. | Overall Experience
Advertise the estimated cost instead of a fraction of the final price. The truck was advertised at $39.95 but my final bill was $175... That's a massive price difference.Brian S.
You delivered someone else's U-Box to to me and sent mine to the wrong state. You only found mine because I was savvy enough to write down the code on the box before you took it away. Your staff was not helpful or reliable in communicating with me. I had to call nearly every day for a month to get updates. When my box finally arrived a month late, no one notified me. The U-Box regional manager went out of town without leaving a note for his staff. I had to call and have staff go out and look for my box at the location. They were not aware of what was going on and did not know where my box came from or whose it was because it was not entered into the system. After my box finally arrived and I unloaded it and returned it, I was charged a storage fee for the original box (not mine) and had to call three times to get refunded. I also think that means that the owner of that box still hasn't received their items. You all need to do better. This was a mess and completely derailed the first month of my life after a difficult cross-country move. I've made every effort to get the word out about how this all went down, and have strongly recommended to my social circle against ever seeking services from U-Haul.Charles M.
App and QR reader were subpar. Frustrating to use because the scanner doesn't work properly, nor did the camera upload. You can't propose a $20 fee if unchecked when your software does not work.Cody I.
The person who is helping you out should not be responding to text messages on his phone in the middle of helping a customer out. Also, the should be sure to fill out the paperwork correctly. Fortunately, I caught that they had me returning the rental in Spokane, WA instead of Hamilton, MTâ€¦where I was moving.Ryan H.
This comment is not about the location that stored out Unix but more about the whole experience. It was a complete failure on U-Hauls part that resulted in me driving more than 400 miles and 6 hours round trip. I would encourage you to check the record and you will see that I had arranged to have a box ready for pick up in Moscow Idaho only to find on the day that I was picking up that it was in Spokane WA. With no other options I reluctantly picked it up. The location that I picked up at is also something that Uhaul should look into. I was told that it would be delivered back to Moscow I'd when I wanted to pick it up but again had to drive to Spokane to get it. That trip takes 1.5 hours each way and a lot of fuel. This service should not be offered in that area and the location in Moscow should visited by corporate at some point. I'm despite knowing how much extra work and Money this experience cost me the the company did not offer any remedies. Unfortunately this is now my perception of customer service at Uhaul and I will no longer be using them as my primary choice for moving and storage.vincent M.
El cliente no dejó un comentario.Anne P.
Customer service is always great, I've used this location several times and never disappointed!JAMES C.
This location has always been excellent and helpful.Sandra M.
I currently have 2 pending charges for over $200 for a final charge of $53. I had to drive back to the location because my card did not go through the first time . The gentleman didn't know the issue and said I needed to contact my bank. I am hoping the issue is resolved asap or I will need to go back and he said they would have to contact corporate.Noel B.
El cliente no dejó un comentario.Kevin B.
No ramp on truck...no one said so, but rented appliance dolly, no brainer that should have mentioned that this size truck does not come with ramp, extended time, two hours, got charged a full day. Horrible pricing...if I can avoid I will not use U-Haul again.REBECCA D.
El cliente no dejó un comentario.Jessalyn T. | Overall Experience
Great truck. Thank youRichard W.
Better road signage directing new drop on arrivals, think about car rental returns at airportsRodrigo S.
El cliente no dejó un comentario.Eugene D.
I was charged $9 for mileage over. But it wouldn't of happened if we would of been able to pick it where I had scheduled it Marysville (10miles from my house). But the night before the pickup it was changed to Anacortes (an 1 hour away) and THAT caused the overage! I don't believe I should have to pay for something that's not my fault! The guy that checked us out basically say â€œthat's the breaks!Terresa L.
El cliente no dejó un comentario.Donna S. | Overall Experience
I love the U-City facility everyone is amazing and it's always clean. And I love the fact that they always walk around and check on things/ people. The staff here is 100% amazing. I have never had an issue there. They are always available when needed. It's a great place to be. I am happy that I can put my trust into my belongings being here.LoriAnn B. | Online Move In
Tell people they are not allowed to haul fuel in your trucks. It ruins the cleanliness of your vehicles. I was very disappointed when I found that in the truck I had rented. Gracias Jeanann L.
El cliente no dejó un comentario.Gregory L.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Susan T.
El cliente no dejó un comentario.Brett H.
Pick up dealer said I could not return trailer to Gig Harbor, WA. So I called agent who arranged drop off location at Gig Harbor U-hall dealer. Maybe update dealer locations for all dealers and stores.Dave H.
Trevor was very helpful and knew his stuff.Dana E. | First Impressions
El cliente no dejó un comentario.taylor M.
El cliente no dejó un comentario.Anna Y.
The manager, Adam Wagner, was so great to work with!Teresa Y. | Overall Experience
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Michele S.
Call me at 3086414200Heidi B.
The guy behind the counter was always super short(yes no answers seemed like a robot behind the counter) the truck was quite beat up an rattled the whole time. I'll be honest not worth the money yall ask for. I won't be using your services againCody H.
El cliente no dejó un comentario.Patricia R.
Waited for 15 minutes for a worker inside of the store. Worker was very rude alsoDanielle B.
The wheels were so out of balance I could barely stay in my seat at 35 mph. At 40 mph it was hard to stay on the road. Seriously bad.Randy P.
The staff has always friendly and knowledgeable. The staff even went as far as let me keep the 26ft truck I ordered on the lot because the guys who were to load it move out didn't have their act together. Thank you very much Adam and Nick.SUZANNA R. | Overall Experience
El cliente no dejó un comentario.Rosemarie L.
El cliente no dejó un comentario.JOHN M. | Online Move In
No A/C....it didn't work and all they said was sorry. O used you guys for years but that was questionable.Kenneth T.
Just pissed off bc your customer service line jerked us around and we're supposed to have a claim that I've yet to hear back about. But Trevor at this location is a rad dude! He works his ass off for you guys.AMBER M.
This East Sprague location was excellent courteous and prompt! However Mike Fenton at the Indiana location was not helpful was very patronizing and could not provide me the service I needed.Becki S.
Trevor was very kind and did an awesome job for us. I asked him to close out on of our units because we didn't need it any longer and to lower the amount of insurance on the other. He did so and it told us it said we owe $4.16. he then said that doesn't make any sense and that he would make note of it because it didn't seem correct to him. He was very professional and I'm glad we chose U-city for our storage needs. So far so good let's hope it continues to be a positive experience.Douglas N.
El cliente no dejó un comentario.Chenise N.
Nick was rude and it very helpful when asking about move in process and setup, once done with him every was smooth. Nice facilities, easy move in.William P. | Online Move In
Employee that was working refused to help me because I was not parked in the customer parking, even though the lot was empty and there were no other customers. He made my move my vehicle 15 feet before he would help me. 100% unnecessary. The only thing he accomplished was boosting his ego and wasting his time and my time.TED L.
The service was outstanding. Keep up the excellent customer service.George T.
Returned the truck after extending the rental by 24 hours by contacting the scheduling department. I think its crazy the attitude I got from the guy checking me in. "We've been trying to get ahold of you for a couple days" I replied that we spoke with scheduling and extended the rental by 24 hours. He replied with "well scheduling never told us about it". Seems like a communication issue within the company and the fact they talk to paying customers like that is freaking insane. No where near a good customer experience at all. My experience is always terrible.Todd E.
The person who waited on us was the most rude sales associate I have ever had. Not only was he not helpful, he was actually a sarcastic ass. His name is Nick Davis. I will never use this location again. The worst Uhaul experience I have ever had.TESSINA S.
El cliente no dejó un comentario.RUSTIN L.
Easy professional affordableJan P.
El cliente no dejó un comentario.steve C.
Everything was great. The boxes arrived 1 day late due to a mechanical issue with the delivery truck. But the crew adjusted and delivered them the next day and I suffered no inconvenience.Terry J.
Lower rates.Glen H.
Cabin was not cleaned, garbage in console and under seats, sand and spilled soda on the floor, truck needed an alignment.ANATOLIY K.
El cliente no dejó un comentario.Kim C.
All was great.David M.
El cliente no dejó un comentario.mindy H.
El cliente no dejó un comentario.James L. | Online Move In
Was not notified that my original pickup location was not viable until I arrived there, preemptive updates would be good.Megan R.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.MARK A. | First Impressions
El cliente no dejó un comentario.Roland M. | Overall Experience
The truck checkout and check-in processes were quick and efficient, and the price for an in-town rental was reasonable.GLENN A.
El cliente no dejó un comentario.Walt R.
El cliente no dejó un comentario.DIONNE M.
El cliente no dejó un comentario.Laurie K.
It was really easy to check-in and out off the website.James L.
The truck had 2 issues that made my move more difficult than it should have been. First: The ramp was too short in ratio to the truck size. This resulted in it being more steep than the last 3 uhaul trucks I've rented, which in turn increased the physical excertion necessary to use the dolly on the ramp. Second: The shocks were terrible. A friend rented her own truck the day before and we drove the same exact route. He rental truck took the potholes and broken road as you exist a uhaul truck to perform. However my truck shock, rocked and bounced so badly that one of my stabilizing straps broke and my small shelf light fell over. I informed the employee who checked my truck back in and didn't seem very concerned about it and made no comment on my broken property (negative nor positive).Myra J.
You were all very nice and efficient. I would recommend you to anyone who asks about a rental truck.Linda B.
Perhaps the customer service people should act happy? I realize a job is a job, yet from a customer perspective, a happy friendly service person can really help.Joe D.
Really easy experience, good customer support.Trevor N.
Had originally reserved at 4110 E Sprague location. I did a pre-check-in, but still had to wait in line only to find out while they were serving another customer that they didn't have the equipment I reserved, because they had to send him to another location. I also had to go elsewhere for my equipment. It caused a 1.5-hour delay for me. New location still wanted it back within 6 hours of my reservation time despite the fact that my late receipt of the equipment was not my fault.Craig L.
El cliente no dejó un comentario.MIchael M.
El cliente no dejó un comentario.Joe B.
El cliente no dejó un comentario.ARVINE C.
The pricing that I was given online to the pricing of when I picked up my rental was complete Ludacris online it said that I would have to pay roughly $140 and that was with the insurance and then I couldn't figure out the mobile app just pick up you know on your phone so I went into the store and then they charge me $199 so that's over way over than what they quoted me online then when I checked out he wanted another $179 I don't f****** understand not at allDillon T.
El cliente no dejó un comentario.ROBERT J.
I rented a one way and wanted a cargo van or a 10 ft truck. Disappointed neither are rented for one way trips. Customer Service people were very nice to help explain the why's and rented a 15 ft truck.Michael R.
Follow the signs for rental drop off at this large facility. My experience was quick and easy.Brenda S.
You guys are awesomeMUSTAFA D.
El cliente no dejó un comentario.Jim W.
El cliente no dejó un comentario.richard C.
Hire more employees. Train them, properly! Start teaching customer service to your employees and time management. It was amazing how slow this location is and how little they cared about how long we waited. It's almost like employees at every business nowadays takes pride in incompetence! Fix the problem or I won't be back!Daniel S.
The 2 young men who moved my whole apartment were fantastic Chase and his partner were great quick no damage to my furniture just a great team I would highly recommend them.MIchael S.
The problem here is that Spokane Valley was NOT my requested pickup location, and was NOT what my reservation said. I wanted Moscow Idaho!!!!! When I went to pick it up there you can imagine my frustration when he told me he did not have a trailer for me AND I would have to go to Spokane Valley U-haul to get one. That's a 3.5 hour round trip (from Moscow) to go get my reserved trailer that was supposed to be in Moscow!!!! I am furious about that!!! I received NOTHING, no email, no phone call or anything telling me I didn't have a trailer reserved in Moscow until I went in to pick it up. I emailed reservation said I had it reserved in Moscow. This is UNACCEPTABLE business practice!!!!!!! I will never use U-haul again due to the mishandling of this!!!!!! How is a customer supposed to know if they really have a reservation for a u-haul trailer?? Your reservation procedures need to be overhauled and fixed dramatically. This is not Spokane Valley U-haul's fault, this is the reservation system and the complete lack of any communication to your customer.Brian B.
The head lights need to be checked out on the truck we rented. One is brighter than the other. But other than that. It rides and drives good.Valerie B.
Hire some more people. Only one guy there when I went there and 5 people in line. He did a great job considering but it was a long wait.Daniel S.
Staff was unfriendlyBrian N.
The return online sucked I could not finish the return when I said it was clean for the next family and took a picture. It would only let me proceed when I checked not clean and was ginna be charged a cleaning fee. Luckily the store understood and didn't charge me a cleaning fee.. I would like to see the return after hourss process work better.CHRISTOPHER H.
El cliente no dejó un comentario.Elia A.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Michael W.
More staffShawna L.
El cliente no dejó un comentario.Linda W.
El cliente no dejó un comentario.galen G.
Nice and clean 👌James C.
Super experience was upgraded to 6x12 and good thing it was just right. Trailer pulled perfect no sÃ-ay just followed like a good puppy.Barbara R.
Help resolve pricing issues rather than shrug your shoulders and say you don't know.Kelvon M.
El cliente no dejó un comentario.Gerry T.
El cliente no dejó un comentario.Des B.
El cliente no dejó un comentario.david M.
The guy that helped us was a bit strange. I work with many other employees at my company, and I wouldn't let any of them act like this guy did at this location. First off, he was very rude and off putting. He was cleaning and moving returned vehicles as my son and I walked right past him and into the building. We waited for about 10 minutes before I went out and asked if there was anyone attending the front desk. He seemed put out and even commented in a rude way that he didn't see us go in. Then proceeded to tell me that renting a car hauling trailer to haul a car was "Sketchy". My son and I had a pretty good laugh about this, because we had to haul his broken down truck from Sullivan to our house out in the Valley on 30th. It was extremely easy with the car hauling trailer. I would think that the last thing a customer needs from Uhaul employees is for them to put doubt into their minds about what they are renting. He seemed like he didn't really want to go through the hassle of renting us the Trailer, which we only used for about an hour or so. He was bad mouthing the company and the lack of employees. I even commented to my son that he should go and apply and then take this guys job, work hard, move up and run the place himself. At least I know that my son would work hard and not complain to the customers. The guy has tons of job security, it seemed really busy, so what did he have to complain about? Very strange to me. Anyway, the trailer worked awesome, the employees need some work. Thanks.Adam O.
El cliente no dejó un comentario.Erendira M.
After 8 trailer rentals since mid December I finally have a less than pleasant return of property experience. Your property is always well cleaned and in the same condition that it is rented in. However on this last rental, because I did not use the 'on-line' return option, I had to spend 30-ish minutes waiting in line to get someone to check in the trailer. This put me at just over 4 hours 'late' from the expected 7:30 return time. For this I was charged an extra day. Very irritating to say the least. .ElliotWayne L.
Arrived in the front of the building, aka customer entrance... looked through parking lot for vehicle... then had to walk all the way around the back of the building to find the vehicle. THEN had to walk back around front to get the key, THEN F^%$&^ back again.Nick Z.
I have rented trucks and storage units from this location in the past. I have been pleased with both the facilities and the personnel.Roy R.
The address sent by email for picking up your equipment was wrong. It delayed me and my team 30 minutes.JAMES M.
El cliente no dejó un comentario.Allen E.
El cliente no dejó un comentario.JOHANNES C. | First Impressions
Everyone I can into contact with was helpful and answered my questions. It was helped to walk through the different areas of the location and have a map of where my unit will be. It was helpful to have the person working with me explain the different types of storage sizes, in addition to seeing the visually set up example on the sales floor.Juline G. | First Impressions
Great peopleRon M. | Overall Experience
My unit storage is open it covered the with big open net, like the fence..ANDREW A. | First Impressions
Great first impression! Very quick and easy rental process, with helpful and friendly staff. I appreciate the access points, loading area, security and cleanliness of the facility.SHANNON Z. | First Impressions
El cliente no dejó un comentario.Sami H. | First Impressions
El cliente no dejó un comentario.scott r. | Overall Experience
GraciasJACOB B. | First Impressions
El cliente no dejó un comentario.Patricia K. | Overall Experience
El cliente no dejó un comentario.Daniel S. | First Impressions
Very friendly and helpful.ANDREW N. | First Impressions
El cliente no dejó un comentario.Charlene L. | Online Move In
El cliente no dejó un comentario.JOSEPH E. | First Impressions
The staff here are very professional, courteous, and helpful! Awesome team.ROBERT ALAN K. | Overall Experience
El cliente no dejó un comentario.GUY B. | First Impressions
I wish that my entire life wasn't taken away from me like it was I needed help just with the payments I just couldn't make the entire payment due to me having covid and missing work then losing my apt and car sadly right after I had covid so did my 2 children then everybody around us so I was constantly out quarantini that was everything I had left of my life now its also gone I couldn't be more sad and disappointed nothing truly is worth working for and giving your all because of an illness that is world wide still able to make it impossible for people to understand and work with you.Albulena S. | Overall Experience
El cliente no dejó un comentario.Kathy H. | Overall Experience
El cliente no dejó un comentario.elena d. | Overall Experience
Was happy to find this location close to my housemike d. | First Impressions
El cliente no dejó un comentario.Johanna H. | First Impressions
El cliente no dejó un comentario.Shannon K. | First Impressions
No ratings yetMARLEEN L. | First Impressions
El cliente no dejó un comentario.Sandra b. | First Impressions
El cliente no dejó un comentario.Teresa H. | Online Move In
The only problem if you ever have to contact that local storage location you can't it just automatically goes to the u-haul world wide call center. No personal local service really sucks!Hollie B. | Overall Experience
All good exxept we wanted to get storage fter someone leaves the office hours time to get our storage and get our stuff loaded in facility but guess someone has to give key in person and so that set us back some. Other than that the facility is great.ANGELA C. | First Impressions
El cliente no dejó un comentario.April M. | Overall Experience
Adam Wagner is a great manager. I got to see him several times as my son used to work at this facility. Gave me advice on what my vehicle needed for a tow hitch and bike rake. (Due to a medical condition I no longer drive.)AVIS B. | First Impressions
El cliente no dejó un comentario.Mysti S. | First Impressions
El cliente no dejó un comentario.Kathleen B. | First Impressions
The free month storage after our 1700 mile move was very, very helpful in getting into our new home.JAMES H. | Overall Experience
Storage was fine, but had a real problem with renting a vehicle. Booked about 3 weeks in advance; rechecked 2 days before pick-up and was confirmed; then the day before scheduling moved my 3 week old reservation to miles away which I could not manage. Probably will reconsider before i ever book with U-Haul again.Ron j. | Overall Experience
El cliente no dejó un comentario.ROBERT P. | Overall Experience
El cliente no dejó un comentario.Lana K. | Online Move In
El cliente no dejó un comentario.Peter C. | First Impressions
El cliente no dejó un comentario.Julius K. | Overall Experience
I had troubles doing an online retal but, in person was a easy event. Stated my need and Nick was able to find available what would serve my need best. Thank you, Nick.Lenard H. | First Impressions
El cliente no dejó un comentario.Ron M. | First Impressions
Overall easy, and staff was very frinedly and helpful.Jenifer S. | First Impressions
Everyone is super nice and the move in was easy and simple. When I went in to the office for a question I was helped immediately and told what I neededLoriAnn B. | Online Move In
El cliente no dejó un comentario.Robin G. | Overall Experience
Thank you for your service. I was very happy with everything. The trip across country was wonderful. Thank you Jayjay p. | Overall Experience
Only issue we ran into was accessing the unit through a door other than the loading bays. There are no specific instructions at those doors as to how to what you need to enter to gain access using them. When we moved out the loading bays were full and we had to maneuver around another customers items in order to exit the bay door with ours. We tried to exit through the other three doors but were unsuccessful.Kimberly R. | Overall Experience
El cliente no dejó un comentario.DEBRA LEA S. | First Impressions
El cliente no dejó un comentario.Michael L. | Overall Experience
El cliente no dejó un comentario.Kassandra R. | First Impressions
The attention to our needs and questions was great. Not sure you could expect more, the experience has been great.Sam H. | First Impressions
El cliente no dejó un comentario.David S. | Overall Experience
El cliente no dejó un comentario.Lana K. | Online Move In
El cliente no dejó un comentario.Sandra W. | First Impressions
El cliente no dejó un comentario.david a. | Overall Experience
Kind and helpful!SANDRA S. | First Impressions
I got everything i needed and saced lots of money staff was great my only dislike was it seems like they needed one more person working everytime i was there.. but i dont mind waiting when they save me money!DANIELLE D. | Overall Experience
El cliente no dejó un comentario.John C. | First Impressions
Once we moved past the original reservation being lost, the Woman that handled the situation was completely understanding and helpful and courteous. I was very pleased with her kind and thoughtful handling of our rental and we are very pleased! Graciasdavid a. | First Impressions
El cliente no dejó un comentario.Gregory W. | Online Move In
Just got in yesterday, was a struggle but finally figured it out. Marked average because I haven't had a chance to find out yet.Jennifer S. | Online Move In
Very clean facility. The loading bays at the back of the building were fantastic and I appreciated the use of the carts. I would use this facility again.KAREN T. | Overall Experience
Very good service in Vancouver. WA and Portland, OR. One person at desk with people waiting and a slight lack of good explanation reslting in me walking around that huge b uilding in the heat for nothing. We will say the attendant was prompt in checking us out and did give me a break at checkout which was appreciated. Management needs more people assigned to desk.mary ellen h. | First Impressions
This location's very accommodating and helpful staff have made the process of moving much easier. Extraordinary Movers four strong amiable personnel worked carefully and quickly to move our belongings into storage units from UBoxes. Thank you for everything! We will call you for help again!!Virginia M. | First Impressions
El cliente no dejó un comentario.Neal W. | Overall Experience
When I made a reservation for my storage I was never told anything very bad communication and it made my day bad!’I tried calling the number 509 922 4465 that’s what they told me to call if anymore questions!! Well I tried calling 3 times and each time was on hold for over a hour so I never got to ask my questions!! So I wanted to know if a king size mattress would fit in a 10ft truck and the cost and few other things!!I ended up getting a 15ft truck and had to drive all the way to the valley!! So this put me way behind in my schedule cause I had people helping move and then it made them mad!!cheryl v. | First Impressions
Do to the California and west coast refugees fleeing the socialist states it's put a strain on all moving companies vehicle and trailers availability but it's very sad that all these companies doubledate or more their rental rates to gouge the American people so much and profit at a super stressful time in our lives not sure about everyone else but I'll remember it..JOSEPH W. | First Impressions
El cliente no dejó un comentario.Tina R. | First Impressions
El cliente no dejó un comentario.lisa b. | First Impressions
The gentleman was helpful on getting the things I needed or asked forJIMMIE C. | Overall Experience
El cliente no dejó un comentario.TYLER R. | Overall Experience
All huge access doors were broken and made unhauling very inconvenient. There was only one man operating the front when a huge line of help was needed. My paid for movers (mind you hired through your uhaul services) had to wait 30 mins to do their job that I paid them to do because of the inconvenience of all the large doors being closed off.. When I needed assistance with the doors I was unable to receive help as there was a 30 min wait to get assistance from the 1 man doing everything by himself. Then when asked if he could open up the larger automatic door he left snd never came back. I lost out of 30 mins I paid my movers for due to trying to figure out how I was going to haul things inside with 3 other large trucks trying to haul at the same time as us.Tori S. | First Impressions
There was a smell in the lower level where my storage unit was. Smell was like a dead rat or something dead.LINDA M. | First Impressions
El cliente no dejó un comentario.April M. | First Impressions
The gentleman who helped me with the storage was nice and kind.JIMMIE C. | First Impressions
El cliente no dejó un comentario.Patricia M. | Online Move In
Helpful staff. Only thing was only 2 drive in and had to wait to unload.Ron j. | First Impressions
El cliente no dejó un comentario.Adam W. | Overall Experience
El cliente no dejó un comentario.Edward P. | First Impressions
The second time we went to the storage area we tried three doors before we found one that would open up the code. When we push the call button no one answered.dale h. | First Impressions
N/CTolome Roland A. | Overall Experience
This experience was a good one. We were satisfied with the convenience and cleanliness. The carts are incredibly helpful. We're grateful for the online check-in process because it was very time efficient. That's VERY important during a move.Jennifer R. | Online Move In
Quick and easy process! Got our unit right away and started moving stuff in. The carts and freight elevator are super helpful!! Pretty easy move in!Elizabeth W. | First Impressions
I really like that you can drive in out of the weather, and there are carts to transport your stuff to your storage. First month free and free lock, what's not to like.Doug A. | First Impressions
El cliente no dejó un comentario.Kevin R. | Overall Experience
My move in went very smoothly! The availability of rolling carts & the Mattress cart were so very helpful! The entire process was just as the U-Haul staff had described. I highly recommend this facility for all! The U-Haul truck was very clean & operayed efficiently. Thank you for relieving some of the pressures when moving by your customer service & facility advantages! Gail WalkerGail W. | First Impressions
I was put next to someone who I guess works out of theirs, or something. Literally lines the walk way with their stuff, cant get a cart through. Why they were not put at the end of the row so they can use the corner and hall with the book end, where there are doors, and its the far corner no one uses it, except me to go around to get access. I don't know. I had to have an employee get me a cart from them as they were using it sit stuff on a record players, and when asked just moved it to a milk crate. Just lazy people who didn't want to return a cart for everyone.natahn O. | First Impressions
This place is not ready for move in construction Equipment and people all over the place blocking the doors to get in my first month was supposed to be free I’ve paid for it the manager said it would be returned to me I still have not seen that when telling the manager we couldn’t find the storage place we had to ask construction workers how to get there and telling him that construction equipment was blocking the way he said yeah it’s challenging right now very dissatisfied with the service would not recommend this place to anyone don’t think that it’s ready for move-injohn l. | Online Move In
Rate this storage facility at U-City POOR. The Staff was nice and tried to be helpful but they were not trained in the U-Haul system to move in customers. It took a lot of phone calls to their Manager Adam to figure out how to admit us. We had to wait 3 hours for our pre-reserved storage unit. When we finally were in the system and signed the contracts and got our access code to the storage facility, the entire system was down and we could not get in. More phone calls to the Manager Adam. It took another hour to get access. By this time we were tired and still had an entire Truck to unload. We did not know the storage units were under ground and have to use an elevator to get to it. This is so messed up. By this time it is after hours. We even tried to see if we could get another storage facility somewhere else, but all of the other places were closed by this time and it is Saturday night. No places are open on Sunday. So we endured the torture of unloading the truck and using a small dolly provide by U-Haul to get all of our stuff moved in. This took way to long. And to top it all off, when we were done which was late into the night, the security system went down again and we could not get out of this facility. Phone calls to U-Haul go unanswered. You cannot get a live person and their emergency call button did not work. Their secure garage doors to get out are 20 feet high. Luckily we had a ladder that we put in storage and was able to use it to climb up and pull the latch release so we could lift the door to get out. I do not see how U-Haul thinks these storage units are going to work with only 2 bays to drive into and then move/haul in an elevator underground. It takes 3 times as long to move in and IF their system goes down you are either locked out and worse, locked in and cannot get out. If I would have known this facility was set up this way we would have paid for storage elsewhere. I can see why they are advertising one month free. We will be moving out ASAP...after we get rested up. This is the worst moving experience we have ever had. And to find out this facility has only been open for a couple days and no training for the employees, plus a poor system with a lot of bugs to work out. This is not how this was advertised on line. We do not recommend this Storage Facility.Scott A. | First Impressions
El cliente no dejó un comentario.DONALD H. | First Impressions
All went well.JEFF D. | Overall Experience
We were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. THANKS!john k. | Overall Experience
I actually used the Coeur d'Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!Kyra B. | Overall Experience
My things were not at this facility.ronessha b. | Overall Experience
Pods were late. But staff was friendly and helpful.Danielle F. | Overall Experience
when we first got the uhaul, they didn't have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn't know where it was. Terrible!!!Courtney S. | Overall Experience
I am Happyjim b. | Overall Experience
Thank you for your excellent service!Oleg L. | Overall Experience
Great jobJEREMY H. | Overall Experience
could have more people be versed in different areas.Natasha B. | Overall Experience
U-box crates are a bit flimsy and poorly constructedDaniel S. | Overall Experience
The actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.Kyle J. | Overall Experience
Communications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!Lawrence S. | Overall Experience
Delivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.Tamir B. | Overall Experience
They damaged and lost our stuffEden P. | Overall Experience
Worst moving company everEden P. | Overall Experience
Horrible experienceEden P. | Overall Experience