Customer Reviews for U-Haul Storage of Rainier Valley

8,449 comentarios

2515 Rainier Ave S   Seattle, WA 98144
(S Of I-90 cross street Bayview)

(206) 723-4365

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 723-4365

2515 Rainier Ave S
Seattle, WA 98144
(S Of I-90 cross street Bayview)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

kenneth K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh B. 
Clasificación:
5.0

N/A...a perfect solution to my needs :)

MICHAEL B. 
Clasificación:
5.0

Very friendly staff, very easy return experience.

Evan G. 
Clasificación:
2.0

I made a reservation at 7:00am. I arrived at the location at 6:50am to pick up the trailer. It was still closed. I waited 40 mins before employee came and turned on the lights and opened the door. please update your hours.

GLENN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vi S.  |  Overall Experience 
Clasificación:
1.0

No explanation about return and check in process

JESSE D. 
Clasificación:
5.0

Everyone was very helpful, kindly, and professional. My transaction was smooth! Thank you all for your great help!

TAMMY D. 
Clasificación:
1.0

Terrible customer service. I brought the truck back, gased up how I received it and the Black Lady was extremely rude, unprofessional and refused to assist me checking out. She told me she gets off at 7pm, had to lock up the store and didn't get paid afterwards. She also refused to allow the blonde hair guy to assist me and made me pay him $10 to help the online check out process. I am a 73 yr old African American Veteran and I was shocked. She told me if I didn't give him the $10 that $20 would be charged to my card.

ROBERT H. 
Clasificación:
4.0

No issues.

SEAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARA BETH C. 
Clasificación:
5.0

So professional and helpful- everyone there today should get a raise! For real! Thank you!

MICHELLE B. 
Clasificación:
4.0

They were sorry helpful and efficient today

CANDACE T. 
Clasificación:
4.0

The truck was clean on the inside, but grimy on the outside. It was wet in the bed of the truck which was too bad because I was hauling nice furniture. Also, there was a 30 minute wait to get phone contact at the store. You need more staff to answer the phone.

JOSEPHINE H. 
Clasificación:
5.0

I've been to Uhaul's all over the USA and this was the best experience I have ever had! The people there were all so kind and patient. I watched them deal with a difficult customer that was very rude. Despite her manner they remained calm and professional. I'm the future I will use this location and highly recommend it to my friends and colleagues.

DEBORA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

BERNADETTE MARIE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
5.0

Nothing - it was excellent

TRICIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Sky D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
2.0

Before I saw the vehicle, I was asked to sign a document that stated the car had a 1/4 tank of gas and that I agreed to fill the gas tank up to 1/4 tank when I returned it. If I did not fill it up to that amount, I would be charged $30 dollars. When I got in the car, it only had 1/8 tank of gas. I told an employee and they told me to please return it with 1/4 tank of gas. They said I would be reimbursed upon return. When I returned, a different employee said that they would not reimburse me. The employee said that I should have just filled the gas up to 1/8 tank instead of a 1/4 tank. I tried to explain that I was instructed to do this by an employee and I also showed my paper that stated there would be a $30 fee for not filling the tank to 1/4 tank. These explanations did not help and I was not reimbursed.

LYDIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William N. 
Clasificación:
5.0

Thank you for all the help!

Yantra B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Landon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM D. 
Clasificación:
1.0

The person that check the truck out SHE WAS AWESOME. WHEN I GOT TO WHERE I WAS MOVING NO GAS IN TRUCK. I WAS TOLD THE BILL WOULD BE AROUND 80 TO 90 DOLLARS I HAD TRUCK 2 HOURS AND WAS CHARGE 250 DOLLARS I GOT METASTATIC BREAST CANCER AND LUNG CANCER STAGE #4 AND WAS STRESS OUT. NO I DIDN'T LIKE SERVICES WHEN TRUCK WAS RETURNED. SERVICES IS BAD I NEVER HAD A PROBLEM BEFORE WITH UHAUL.

SHAWN MARIE E. 
Clasificación:
3.0

After hours return took 5 attempts. And I had to keep taking the same photos. The site was unresponsive.

chris B. 
Clasificación:
2.0

Your customer service person was clearly a highly trained and motivated professional and should be promoted to training Manager. Your maintenance person should be fired. My running lights did not work. I received roadside assistance and they had to rewire significant sections due to broken wires repaired with duct tape and hanging near the tires well under the fenders. It took 6 hours to repair and resulted in an unexpected and unnecessary hotel stay.

JEFFREY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAM U. 
Clasificación:
1.0

Have more qualified people running it. It's understaffed and the people who do work there are rude.

Amanda K. 
Clasificación:
4.0

El cliente no dejó un comentario.

AHMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUZDANIEL R. 
Clasificación:
3.0

Richard used a different employee's (La Tasha's) sign on and did not double check the charges against my original contract. He clicked through all of his return screens without looking. He was nice, but this was unprofessional. La Tasha had a demeanor that said "ugh, what do YOU want?" both times I approached the rental counter, even though I was just coming to clarify my rental charges. When a problem was brought up, she did not have as much of an attitude, but kept repeating the same explanation three times over.

Jonathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
3.0

I made a reservation and then when I show up, no truck in the size I reserved. After some back and forth, the personnel found keys to a truck that I got the impression was decommissioned or down for maintenance or something. I took off out of the location to my storage unit. As I went to load my first batch, I realized I was not given the key to the lock on the back (or they didn't unlock it for me). I had to borrow a friend's car and go all of the way back to this location to get a key. I wasted about an hour of my time with this. If you're time constrained, I wouldn't recommend this place

KAYLA P. 
Clasificación:
2.0

The manager of this store was quite rude and condescending.

ELIZABETH B. 
Clasificación:
5.0

The service was prompt and excellent; best location I've ever used.

MICHAEL M. 
Clasificación:
5.0

Shedrick is always great and performs well under pressure......he's unflappable

JEFFREY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LADON J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Easy after hours return

MARVIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRAIG KEVIN R. 
Clasificación:
5.0

⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️

JOHN N. 
Clasificación:
5.0

Uhaul Corporate, not the individual stores, needs to stop pestering it's customers with long, drawn out exit surveys. It makes a good experience less enjoyable and a bad experience even worse. Ask one time, send only one email, make the survey one question and have that be a star rating with a place to leave a comment.

BRYAN B. 
Clasificación:
3.0

Parking lot was jam packed, returned a car hauler and had to wait 10 mins to be helped. Employee (younger guy) sitting in the back didn't budge till the employee at the counter told him to help out. The young man needs training in customer service. Told him for some reason abs light was on in the car I hauled and he just shrugged it off, didn't offer to make a note on it incase something was wrong somehow.

COURTNEY M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENJAMIN H. 
Clasificación:
1.0

We rented a van online at the Issaquah location because we live there so we could return it easily after we were done. We got a call saying there was not a van there and we had to drive 20 miles to another location which caused our costs to go up and make a late night even later. I would like a refund.

CODY ALAN N. 
Clasificación:
4.0

Shederick (Hopefully I spelled that correctly) was outstanding. Customer Service skills were excellent.

SHAMYL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia L. 
Clasificación:
5.0

2 staff members were professional, efficient and friendly.

PATRICIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONNETTE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AALIYAH W. 
Clasificación:
4.0

I appreciate some strides toward self-check-in/out. It's conceivably faster and less expensive so win/win. I found the application still needing work. I did a bunch of steps before arriving but there are meaningful steps once you arrive. It was frustrating that I needed my passport (?) or verification through another person. Why couldn't I do all this validation before arriving? I had to call several contacts to find someone. The woman at the counter couldn't help me because I started the check in. After completing, I still had to wait to get the key. It ended up taking 25 minutes and more frustrating than just waiting in a long line. I'm not sure if my case with a validation step was an exception but that case should be covered more smoothly. I found checkout much better. Took a few pictures and left the car. Well done there.

SURESH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monnette R. 
Clasificación:
4.0

While the building looked a little old, the personnel working that helped me was very professional and polite. Consider pulling van out for customers as they are packed very tightly.

FUNNCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhiyi X. 
Clasificación:
5.0

Everyone was very friendly and the whole place was really well run. I was in and out with no problems and the van had been very well maintained. Great experience all around.

Alex W. 
Clasificación:
2.0

Maintenance equipment better and hire better

JONATHAN W. 
Clasificación:
4.0

Wipe down the interior panel a little better (we asked and they quickly complied)

DAVID S. 
Clasificación:
5.0

The store manager, Mr. Johnson, was very helpful with my rental. He provided me with excellent customer service. I needed the truck longer than expected and he was able to extend it without any problems. I definitely recommend this place as the staff will listen to your needs.

MAUREEN G. 
Clasificación:
4.0

The website allows me to upload the images of my driver's license so I don't need to do it when I pick up the truck, but I always have to do it again when I pick up the truck. Please fix this. It would save time and be less of a hassle.

Chris M. 
Clasificación:
5.0

Front brakes shaky when applied on my truck at more than town speed. Highway speed stopping very very shaky on front end. Otherwise thank you!

SHON R. 
Clasificación:
4.0

Was conveniently located, well stocked, and clean. Associates were straightforward and efficient, though they didn't make me feel particularly valued.

Austin V. 
Clasificación:
5.0

Worked great! Excellent and experienced staff

MARTIN I. 
Clasificación:
5.0

Pull the van out from a very tight parking spot so it is easier to get into and drive

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate S. 
Clasificación:
2.0

El cliente no dejó un comentario.

LUNA T. 
Clasificación:
4.0

More staff maybe. Staff had hands full

WALEED M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT L. 
Clasificación:
1.0

The truck had the word "Fuck" spray painted on the side. There were other words that had been partially erased, so we're illegible to me, somehow this word remained clearly legible l. I was concerned this would make us a target for further vandalization, and didn't want to hold responsibility for such damage should it occur. I also felt awkward driving such a vehicle around. When I made a complaint and asked about alternatives, the manager responded forcefully - saying that this is the only option, and demanded that I give the keys back and get out. His tone was angry, and when I pressed one more time, he responded with stronger anger. He wasn't willing to work with us in anyway on this matter. Certainly he could infer our situation was one where we needed a truck, so he could presume we wouldn't want to give the keys back, otherwise we wouldn't be able to move that day. I felt confused why he used his power in this situation to get what he wanted, which seemed to be for us to leave so he could tend the busy store, instead of at least understanding why we weren't comfortable using this truck. The store was busy, and one employee had arrived late, I knew because the manager publicly announced it. Somehow his irritation of that day was easily directed at us. I thought we could at least check other stores in to see if another truck was available, or perhaps this store could have another size truck available. Or even a simple acknowledgement and apology for the situation could have sufficed if there were truly no other options. Unfortunately, our conversation couldn't go beyond a simple complaint followed by a demand to take it or leave it. I also left feeling uncertain if he would seek further retribution when we returned the truck. The employee who initially checked us in served us with kindness and grace and I appreciate her service. Thank you for your time in reading. I hope this information can improve your future services. Alex

Alex K. 
Clasificación:
4.0

Rear tire was low and tire pressure indicator was constantly on. Lot personnel could not assist and add air, and by experience I recommend that this is a potentially unsafe condition. If tire overheats and fails accident is possible.

EDWARD F. 
Clasificación:
5.0

Way improved over renting from u haul years ago.

MORRIS B. 
Clasificación:
4.0

Outdoor lot attendant not helpful when truck had issues such as naguit

EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX JORDAN L. 
Clasificación:
5.0

Line was a bit long otherwise great.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirk W. 
Clasificación:
5.0

Professional fast accommodating

Malcom S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Trina J.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond to accommodate each and everyone of my needs I was very impressed and felt well cared for which made my moving process that much easier thank you :)

Peter G. 
Clasificación:
5.0

Nothing,all was good

FREDERICK ARDELL R. 
Clasificación:
5.0

Nothing,all was good

FREDERICK ARDELL R. 
Clasificación:
5.0

I returned the equipment after hours, and the application did not work well enough for me to indicate the fuel tank was full, so I was charged the difference. After indicating it twice to U-Haul, the charge stands. Also, while the guy was very helpful at the location, we had to wait an hour to pick up the truck because there was only one person there and a long line of customers.

JUSTIN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
2.0

This location is very understaffed. I have been here twice and both times you wait inline for awhile since there is only one guy helping everyone. Also, I used a truck for about 3 hours 3 days ago, and STILL haven't received the final receipt however I do see 2 charges on my credit card.

Jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILLIAN T. 
Clasificación:
5.0

Excellent service!

MATTHEW C. 
Clasificación:
4.0

None at this time

Aaron W. 
Clasificación:
3.0

I returned the truck by mobile app and when I went to give the keys to someone they insisted that I had to wait for them to inspect the truck and go through the same thing I just did on the app. This forced me to wait around for them to get to me, and then do this before he would take the keys from me

Shane D. 
Clasificación:
1.0

You should fire all people working there. It took me 2 hours to get my vehicle after I had already checked in. The lady "le Tasha" is more incompetent than my dead dog. This is a horrible location

Clasificación:
4.0

El cliente no dejó un comentario.

W. BRIAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
4.0

Hidden fees; I wish I would have been notified of the additional $22 fee for dropping off my trailer 2 hours before my time, just because they were closed at night. On the screen I authorized half of that to be charged for a 6 hour rental. If the guy would have said "hey, this time frame will cost you this much more" instead of the price I was quoted, I would have been a lot more happy.

Levi M. 
Clasificación:
3.0

The moving van I rented was clean, but mechanically, it was not well maintained. The vehicle pulled to the right and vibrated intensely when driving at freeway speed. Both problems negatively impacted the steering to a degree that felt quite unsafe. I even pulled over after driving one exit to double check there wasn't a flat tire. This is not the sort of problem that occurs acutely, rather it is a gradual deterioration, meaning it could have, and should have, been avoided.

MERRILL ELIZABET S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iris H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M.  |  First Impressions 
Clasificación:
4.0

They need to update their help desk. I called the location and the person on the phone told me the UBox hours were 9-8pm. I went there at 6:30. They told me the hours were 9-4. Extremely frustrating.

Sachin A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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