Thanks you, very much, we will always use you.chantel r. | Overall Experience
Customer Reviews for U-Haul Storage of OHare
U-Haul Truck Share 24/7© Location
Des Plaines, IL 60018
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Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Muy buen servicioFELIX T. | First Impressions
This was my first time using U-Haul facilities and I have highly recommended them to all my family, and will definitely use U-Haul for my next move. Thank you for an exceptional customer service and experience.umaymah t. | Overall Experience
Alarm disable procedure was not week described, we set off the alarm opening our unit every timeZach F. | Overall Experience
El cliente no dejó un comentario.Robert Q. | Overall Experience
El cliente no dejó un comentario.CAROLE B. | Overall Experience
El cliente no dejó un comentario.Ixiomara R. | Overall Experience
El cliente no dejó un comentario.Shawn M. | Overall Experience
There was oil on the floor when I moved in and got on my boxes. I had to clean it up with paper towels and cleaner. I am not sure if it came from the next unit. I slid and almost got injured when moving in.Kurt W. | First Impressions
This is a very well kept facility. This was my second storage place in past 3 months and was extremely impressed with the difference from the first company I stored with.Brock B. | Overall Experience
I ordered a small storage unit but upgraded in person with the Uhaul rep earlier in the day to a 10 by 10 unit. I moved at night and when I arrived to my storage unit with the uhaul truck and movers, I was given the wrong size unit and couldn't empty out the uhaul truck. I still had to pay the movers despite the job not being complete, and I ended up having to rent the Uhaul for an additional day. I also have to hire new movers to load my stuff into the larger storage unit now and that one mistake cost me a lot of money. HiNica L. | Online Move In
El cliente no dejó un comentario.DEREK B. | First Impressions
El cliente no dejó un comentario.Tary-Ann B. | Online Move In
Please replace and mark the trip hazards at the sliding entry doors so they are visible above the carts they are a nuisance and caused a shin injury to one of my workers. They also caused some breakage when a couple boxes to fell off the cart.connie a. | Overall Experience
El cliente no dejó un comentario.Andrew K. | Overall Experience
El cliente no dejó un comentario.MICHAEL V. | Overall Experience
El cliente no dejó un comentario.frnacis B. | First Impressions
Cuz I Bought a lock from them saying I was able get my 15 dollars back and I never did if it was like that I would of just I bought myselfRobert Z. | Overall Experience
All of the staff were friendly and very welcoming, which made for a fun experience. The storage facility has everything you could need and is so well maintained.Eddakrissa R. | First Impressions
The reason I would not recommend it, despite really good customer service and facility, was the continual feeling of: "Would you like fries with that?" I am a capitalist and business owner, too, but it was all too much: dictating the type of luck to use, the attempt to upsell insurance, the attempt to upsell 24-hour access, etc.Christine D. | First Impressions
El cliente no dejó un comentario.Shawn M. | First Impressions
Answered all my questions and team members were very helpful.ANTONIO G. | Online Move In
I haven't been able to login on the website. I was able to get into storage facility. I will be moving items in July 5connie a. | First Impressions
El cliente no dejó un comentario.Sarah C. | Online Move In
El cliente no dejó un comentario.Mariusz M. | Overall Experience
The guys that work at this location don’t have there act together.Chris O. | First Impressions
El cliente no dejó un comentario.ALTYN A. | Overall Experience
El cliente no dejó un comentario.Robert R. | Overall Experience
AmazingJessica G. | Online Move In
It was clean when I walked in. When the agent opened the unit had a big mouse trap. I was very concerned. I looked in it nothing there. But still very Leary. I had to rent it because I was already there and my stuff needed to go somewhere But not happy if I find mice poop or bugs in my stuffKimberly s. | First Impressions
ExcelletYiriell E. | Online Move In
U-HAUL HAS REALLY UPPED ITS GAME AND DONE A GREAT JOB OVER THE PAST DECADE INTO WHAT IT SHOULD BE. WELL RUN FACILITIES AND TRUCKS THAT MEET YOUR NEEDS. THE STAFF WAS GREAT AT THIS FACILITY. THEY REALLY KNEW THEIR JOB AND HOW THE WHOLE THING WORKED.Gregory S. | Overall Experience
El cliente no dejó un comentario.ALTYN A. | First Impressions
Did everything you needed to happen.Gregory S. | First Impressions
Staff was helpful and move-in was quick and easy.Henry S. | First Impressions
N/A no coments all its 10 +Sretco S. | First Impressions
Staff was knowledgeable, friendly, helpful. Facility was well maintained , was a positive experience.matthew r. | Overall Experience
So far, the experience has been very good and a couple of the agents, Lisa and Vanessa, have really gone above and beyond. My only real complaint is that they can be really hard to get a hold of unless you call first thing in the morning. If you get the afterhours/overflow answering service, forget about it. I get that they are a busy office with a handful of staff, but with everyone's personal possessions here, there may be more than a few salty customers left hanging. Otherwise, we are happy customers and have had a good first year.Mark L. | First Impressions
The process was easy and convenient. The location was fantastic. The storage unit was fairly priced. Overall a great service and I would highly recommend.Kallie H. | Overall Experience
Everything was great. Everything was clean staff was helpful.mike k. | Overall Experience
El cliente no dejó un comentario.M2 E. | Overall Experience
El cliente no dejó un comentario.Harry Y. | Overall Experience
El cliente no dejó un comentario.Derrick L. | Overall Experience
On time delivery of storage pods, easy access to storage locker.Alexia M. | First Impressions
It really was a very good experience, the only little thing is when i try to call , the wait is kind of long, but then I realized that you can almost manage everything online, I will definitely prefer it to Lifestorage.Nadir s. | Overall Experience
El cliente no dejó un comentario.Joannes O. | Online Move In
El cliente no dejó un comentario.Scott F. | First Impressions
very helpful!MARY L. | First Impressions
El cliente no dejó un comentario.James B. | Overall Experience
El cliente no dejó un comentario.Mario L. | Overall Experience
Vanessa waited on me and was excellent with her customer service she gets 20 stars for her effort. Thank you VanessaCAROLE B. | First Impressions
El cliente no dejó un comentario.Barry J. | First Impressions
El cliente no dejó un comentario.Jaime M. | First Impressions
Wish the lady asked me how many rooms I was moving should have got the next size truck might have saved a little. The parking was terrible A U-Haul van parked in the front and took up three parking spaces.Clarence O.
El cliente no dejó un comentario.LINDA M.
There should be more than one employee at a time working. Equipment should be ready and not in need of new fuses or anything else. Employees should be informed of the differences between in town and out of town rentals.NYKKIESHA S.
El cliente no dejó un comentario.RHVONJA A.
The lady was friendly and efficient. We were on our way to dinner and dropping off the trailer didn't take very long.DEEDEE M.
El cliente no dejó un comentario.MILTON C.
Your truck's have the worst gas mileage ever.TIMOTHY S.
El cliente no dejó un comentario.KHRISHNA C.
Courteous and helpful staff, clean office and grounds, good equipment and easy pick-up and drop-off.SCOTT T.
Train your staff to operate the computer software.DANIEL A.
El cliente no dejó un comentario.WOJTEK B.
This location has made vast improvements since the last time I used them. I would recommend them to my friends and family.JAMES M.
I reserved the truck (it was there dirty damage not tagged) trailer was NOT there, ending up with trailer not wanting because could NOT wait any longerLISA R.
Prices aren't what they used to be nowadays you gotta pay for mileage in everything else no longer just $20 a day but 79 cents a mile if you go over your mileage ended up being a hundred and thirty dollars for one day not 20Vincent P.
The parking is horrible and the access to the equipment is not very customer friendly.NICOLE B.
El cliente no dejó un comentario.ADEL S.
El cliente no dejó un comentario.LANDON C.
Freindly staffLANDON C.
El cliente no dejó un comentario.RYAN C.
They didn't have the equipment I requested. Furniture dolly and second utility dolly.ALEXANDER S.
El cliente no dejó un comentario.MARTHA D.
The peoples that worked there were extremely helpful and amazing. I would always go through them, and definitely recommend to friends.EILEEN B.
The service was excellent and speedy I will not hesitate to use your services again and will recommend this location to my friends!!!!JEAN P.
El cliente no dejó un comentario.NORMAN B.
Another outstanding experience. The really good news is that they are even making the place better. thanks for the great experience.JERRY M.
El cliente no dejó un comentario.JEFFREY P.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.JAMES L.
we used credit card to secure truck....with understanding that at end of move we could pay with check..that did not happen..all was kept on card..feel we were misled/lied to..B F M.
Get some new vehicles. I was given a vehicle that could honestly harm someone. The gas gauge rotated back and forth so I never knew how much fuel was in it, the steering wheel had so much play in it I could barely drive straight, and as I started to brake, it shuttered so hard when it down shifted I almost rear ended someone. I will never rent from U-Haul again.KEVIN Q.
El cliente no dejó un comentario.JERRY A.
I gave the location all good scores because they did nothing wrong but customer service sucks over the phone. I reserved a 17' truck and when I went to pick it up the lady there said they only had a 14' and said that is what was in the reservation. She assured me that it would fit my 2 bedroom home which didnt happen and the I called into customer service and they told me that im gonna have to pay for a trailer. Its not my fault that they didn't do their job and also lied that everything would fit because they didnt want me to go elsewhere and then she also mentioned that thats what I would have to do or unload the truck and bring it back to exchangeTRACEY B.
Quick and professional pick up, drop off was even quicker. Very efficient. Thank you!David B.
Excellent -friendly service. The 14ft truck was in great shape and clean.KENNY W.
El cliente no dejó un comentario.JARRIS C.
The customer service in this facility was fine. However the 24' truck that we rented to move our house hold approximately 30 miles was 20 years old and reeked of cigarette smoke and was filthy inside the cab and the back of the truck needed to be swept out and moped! The vehicle needs new shocks as it rode and drove poorly. It vibrated and swayed so much it was like riding down the road in a washing machine. I am glad that my fine dinner ware wasn't packed on this truck. This vehicle needs to be decommissioned. In the future we will insist on a newer vehicle by first viewing which one will be issued to us.Robert G.
Trailer was beat up. Door was a workout. But met my needs.JASON S.
El cliente no dejó un comentario.RAYMOND B.
Great people, just hard to get in and out of due to traffic.JUSTIN A.
First, they fraudulently told me that a dolly would be on the truck, but it wasn't. She said it was due to being a one-way rental truck. Did she NOT know that when she lied to me about the dolly being included? I paid my deposit to reserve the truck for one-day rental. Then when I picked up the truck, he tried to tell me that I had to have it back the same day, that it was subject to "availability." Then what good is the reservation? I rented storage space and had stopped to buy a padlock, only to be told that I had to buy one of theirs. She never told me of this additional cost when I first inquired. They were very unprofessional, told me contradictory information, and seemed to change their story at every turn. Also, the facility itself has very odd angles. You must exit your car, walk thru a gate to use the pass card, then get back in your car, regardless of weather. I have never seen a facility without a free-standing punch-pad or way to swipe the card. Very inconvenient.NOREEN A.
the trailers NEED shocks or leaf springs BADLY i saw my trailer "catch air" over small pot holes or Bumps, small curbs like going from a street onto a gas station entrance is horrible cause you have to slow down so much so your cargo doesnt bounce.JESSE E.
El cliente no dejó un comentario.RICHARD P.
Everything was very acceptable, had no problems at all. U-Haul made our across town move go a lot easier - thank you. Also, the folk's at the front desk were very nice and extremely helpful, thanks again!WILLIAM W.
Very friendly and fast. Looking forward to the new office that will be ready soon. Despite the small temporary office the handled the customers fast and efficiently. Highly recommend them. ¡Gracias!Elizabeth C.
Great customer service and my our trailer pickup was processed quickly despite the number of people who showed up at the same time. Though I read the negativre reviews from the past I gave them a they and would highly recommend this facility.Elizabeth C.
El cliente no dejó un comentario.KENNETH H.
El cliente no dejó un comentario.james W.
El cliente no dejó un comentario.FELICIA B.
The battery was dead on re start try at my home 5 miles from the pick up rental center. Could not tow our trailer as the 7 pin connector was not compatable with electric trailer brake...web site nor clerk was aware of this being an issue. Clerk at center was wonderfulJEFF M.
Make sure that the truck you reserve is available at the location you reserve it for. Also make sure the truck is ready when you get there and clean. Also make sure it does not take 45 minutes to get the truck once you get there. Also make sure the UHual employees know what they are doing and how to do their job and are not making up tons of excuses and blaming everyone else for all the problems you occur.GWEN P.
Guy that hooked up car hauler left wiring harness dragging on the ground. I had to stop in Huntsville AL at dark, buy wire strippers and tape, and repair it myself...couldn't get home with no lights.Chuck S.
El cliente no dejó un comentario.TED H.
El cliente no dejó un comentario.BRETT H.
El cliente no dejó un comentario.Belinda M.
Super small parking lot,had to wait on busy street with hazard lights on just to get onto property. Employee didnt knoe how to operate device and made us wait 10minutes while he got tje paper version. Since the wrong truck was dispatxhed,the other employee didnt know what to do to fix issue and called someone else to fix it. It wad one of the worst uhaul experiances ever.ROBERT W.
Nothing, everything was perfect. It took me just a few minutes to get trailer and I could not be happier.Richard R.
El cliente no dejó un comentario.Tracy S.
The couple who assisted me at the 2830 Wilma Rudolph Blvd U-Haul location was very polite and helpful! Great customer service!!LANETTE M.
El cliente no dejó un comentario.TODD B.
El cliente no dejó un comentario.Marquita T.
It was just such a small place and there were three other couples waiting to get their trucks/storage.TRACIE K.
The truck was in terrible shape we were afraid it was going to break down, had trouble starting, brakes were bad, and transmission would not shift properly. I sure would not have started any where out of town in this vehicle brought it back 4 hrs early & still paid over $100 for 30 miles. I would never go to that store again!Regina S.
El cliente no dejó un comentario.Kelsi S.
It was very challenging to navigate into the entrance and/or parking area from the highway and Mr. Johnson was very rude referencing my request to drop off the 6K auto transport trailer.ROBERT B.
The person was rude and short when asked questions.MICHAEL S.
El cliente no dejó un comentario.NORBERT K.
El cliente no dejó un comentario.BILL B.
This location needs to have better entrance to this busness. It doesnt have a very large parking or a large enough entrance to handle the traffic in and out.Christopher C.
the lot where you pulled into was extremely small and you could barely pull off the road.STEVE M.
the only complaint I have is that I was told I couldn't drop off the trailer that I rented for a day at a closer u-Hual dealer about 40 miles closer everything else was alright.RAYMOND C.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.BRIAN A.
When I went in to pick up the trailer, the older gentleman that was there was very rude towards me and my wife for renting the trailer. He wanted to argue with us about my SUV not being able to pull the trailer. We pulled the trailer with no problems at all. We have pulled them with the current vehicle before. When we came back to drop off the trailer, the young man that received it tried to charge us an extra day on the rental. We even had a conformation call on the day that we rented the trailer to conform that there would not be an additional charge for it. Other than those two issues, the experience was pretty good.SABRINA D.
The employees at the Wilma Rudolph branch are wonderful, so helpful.ANN J.
El cliente no dejó un comentario.JASON E.
El cliente no dejó un comentario.MICHAEL S.
El cliente no dejó un comentario.RONALD M.
El cliente no dejó un comentario.BRANDON N.
The office was so small and on one of the times going there it was busy and not everyone could fit in the office, and the parking lot is kinda danerousKIMBERLY O.
El cliente no dejó un comentario.carol M.
El cliente no dejó un comentario.Jessica R.
Customer service at this location was dismal. After telling me to drive the truck and trailer to the back corner of the storage area. The representative met me there on his golf cart, we unhooked the trailer, and then he took off... Telling me to meet him in the office, leaving me to walk the couple of hundred meters back. On checkout he was very rude and didn't explain the charges associated with my turning it in a day late (which I called in to arrange). He had a very rude demeanor and presentation. I would never allow someone of this nature to work for my business.DAVID W.
El cliente no dejó un comentario.RICHARD S.
The location of the office can be difficult to enter or exit due to its close proximity to a crowded intersection. Other than that, they were polite and tried to help us as much as possible with an issue from a previous uhaul location that we rented from.Kelly M F.
El cliente no dejó un comentario.JOSEPH F.
El cliente no dejó un comentario.JAMES V.
El cliente no dejó un comentario.SARA T.
El cliente no dejó un comentario.TIM S.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.roy S.
I rented the vehicle under the impression I would have it for a 24 hour period, but when I got there I was told I had to return it at 8 that evening. I called the office when I realized I wouldn't make the cut off time, and I was told I could return it later and incur additional charges; I would receive a call discussing the additional fee the next day. The call I received was not to discuss charges, but to demand the truck back by 8 the next morning. I told them I didn't have a way home but they didn't care. I dropped the truck off but ended up walking 2 miles down the road to a rental car agency.DANIELLE W.
El cliente no dejó un comentario.RICHARD J.
Location is difficult to enter with a trailer as there is no un-gated waiting area.CHARLES O.
Phyllis is amazing.She is compassionate and listens to your needs and helps you find the right solution.DEBROAH F.
El cliente no dejó un comentario.CRAIG U.
This is the third time I have rented a truck from this location and every time the truck is worse than the time before. Just looking at the outside appearance of this truck, I was surprised it is still on the road. The dash was smashed up and with every bump in the road, the whole dash would bounce too. When we picked up the truck, my wife followed me home and told me that the right brake light and blinker were not working and we later found out the right tail light was not working either. There was no washer fluid in the washer reservoir so when it started drizzling and wipers smeared the windshield, I could not clear it to see. The passenger side mirrors were so loose that the wind on the highway would move them out of adjustment so I had a permanent blind spot on that side when I was driving by myself. We had to call uhaul for an issue with the truck when a buzzer and brake light came on in the cab that would not go off. It did not appear as if the brakes were dragging or not but didn't want to take the chance. The buzzer was too annoying to drive around with. The truck had a small leak of some sort of fluid that it left where we would park it. Leaking from the drivers side very front of the vehicle.WARD D.
El cliente no dejó un comentario.Trina B.
Require an instructional video and block of instruction which will lead to a discount on the rental. Require a fee for the class on first time renters but its good forever as long as they maintain the record of it. Your equipment will be more safe as well as everyone on the road. Makes people plan earlier for a better rate. uhaul would make tons on money off a $5.00 class to use equipment. Uhaul could deny service based on results from testing as well.Edward C.
Friendly lady. Very helpful.Yingtao S.
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