Customer Reviews for U-Haul Storage of OHare

848 comentarios

1731 S Mt Prospect Rd   Des Plaines, IL 60018

(224) 220-1635

Horarios de la ubicación

  • Lun. - dom.: 24 horas

Servicios en esta ubicación:

Contáctanos

(224) 220-1635

1731 S Mt Prospect Rd
Des Plaines, IL 60018

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tamera B.  |  First Impressions 
Clasificación:
5.0

That are very nice people working in that I am very happy what they did to me I appreciate it for everything what they done for me I will always recommend to other people thank you for everything what you done for me for until standing to me. Be safe Halina Lubinska

Halina L.  |  Overall Experience 
Clasificación:
5.0

Muy limpio y muy amables las personas que están en esos servicios gracias 🙂 🙏 muy buen servicio gracias muy amable 😉 gracias

Olga M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENY C.  |  Overall Experience 
Clasificación:
5.0

Vanessa was extremely helpful and patient.

debra t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAQUEL J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D.  |  First Impressions 
Clasificación:
5.0

I don't need the extra 10x 10 space. I was charged for the lock- pls refund.

NORIEL D.  |  First Impressions 
Clasificación:
1.0

I went back the following day after I rented the unit to cancel because it was no longer needed. The on-site agent moved me out of the system and said I would receive an email confirmation. After two days I called back because I did not get the email, and was told I was never moved out the system and it would have to be done again. This was two days ago and I have yet to hear from anyone regarding my second request to cancel the unit.

danny t.  |  Overall Experience 
Clasificación:
5.0

Vanessa is always very nice kind sweet and very helpful the best employee ever

Kendall H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rubina P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Iryna s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER M.  |  First Impressions 
Clasificación:
5.0

U-Haul's service was great with low prices and made our move very convenient.

Abraham L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K.  |  First Impressions 
Clasificación:
5.0

No comments

BARBARA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ewa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric C.  |  Overall Experience 
Clasificación:
2.0

The online check/move-in process was amazing! The incredibly frustrating aspect of the whole thing was while I was moving and in my literal last load, a red tag and lock was placed on the unit saying I had to check in the office to get it removed. The office was at ANOTHER facility that I had to drive to. When I got there, I explained that I had registered online but the woman at the counter said the unit was "uninhabited" and I wasn't allowed to be there. I had her check again, at which point she said, "if you're okay now." I don't know if there was a glitch in the system or if it took longer to register but it was EXTREMELY FRUSTRATING and added an extra 30 minutes unnecessarily to my move-in.

Sarah S.  |  Online Move In 
Clasificación:
5.0

Great service, frendly very helpful.

julie w.  |  First Impressions 
Clasificación:
3.0

The description of the storage space is misleading. The space for 5 x 5 x 10 is misleading because the door opening is less than 5 feet. The door opening for the 5 x 10 x10 is also misleading - again the door opening is less than 5 feet.

Noriel D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia A.  |  First Impressions 
Clasificación:
5.0

Ilene and Vanessa are pleasure to work with.

Ilhom S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE G.  |  Overall Experience 
Clasificación:
5.0

Ilene at the office and Vanessa at the storage location were both fantastic.

Natalie S.  |  First Impressions 
Clasificación:
5.0

The facility in Des Plaines IL was immaculate and very clean. The staff and manager were very welcoming and professional. I would definitely recommend this facility. They also had the first month free promotion.

sharon c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabiola L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE H.  |  Overall Experience 
Clasificación:
5.0

Experience was just afine.

Patricia B.  |  First Impressions 
Clasificación:
5.0

Helpful and friendly service.

Anthony C.  |  Overall Experience 
Clasificación:
5.0

This was an outstanding facility. It was very secure and convenient. Loading and unloading was easy and not an issue regardless of weather. The staff was very helpful. If I needed storage longer term, I absolutely would use this facility.

Craig B.  |  Overall Experience 
Clasificación:
4.0

Received this survey so I guess my storage contract was cancelled. Have not received anything saying it was and that there was/was not a cleaning fee added. No news is good news?

James Z.  |  Overall Experience 
Clasificación:
5.0

10/10 recommend! As soon as I walked in a gentleman who was walking by said good morning and told me to head to the desk and someone would be happy to help me. I had a unique situation with my Ubox and storage unit and Ilene was professional, helpful, efficient and so kind from beginning to end. She explained everything well and was patient with all of my questions. I was so happy I didn't have to unload and transfer in the snow, the facility was enclosed and temperature controlled and SO clean. Love the moving carts that were available-super helpful. I would recommend this location to anyone.

NICHOLAS C.  |  First Impressions 
Clasificación:
5.0

Its good

Nadir S.  |  Online Move In 
Clasificación:
5.0

very professional service.

Wojciech S.  |  Overall Experience 
Clasificación:
5.0

This was one of my best experiences I've had with the level of service I received from two young ladies at the front counter. Not only was everything explained perfectly clear but they made it easy to move my stuff in. I can't even begin to mention how clean the store looked upon arrival. You could still even smell the floor cleaner. After I was helped by the two young ladies I went over to the unit and same thing there. Loading Area was clean including the elevator and bathroom. Not a single piece of garbage to be found outside of its place. Best Uhaul facility I've every been.

Pedro G.  |  First Impressions 
Clasificación:
3.0

We used this facility because we were moving abroad. The day we left we had to make an early run to put last minute stuff in the unit. However, somehow, due to an error on uhauls part, they locked our unit for "payment failure". Except we had the first month free and it had been two weeks. When we went to the office, it was closed and the woman that we did track down working on the trucks couldn't get into the system. It was definitely added stress and wasted time we didn't really have. Hopefully in the future this doesn't happen to others. That's been the only issue we've had though.

Allison F.  |  First Impressions 
Clasificación:
5.0

My only concern was that I was unable to use the security system and the alarm went off. I was then unable to lock the unit. I've been back and the same thing happened. I'll follow up with the facility and find out what I'm doing wrong. I'm sure it's my fault. The process and facility are top notch - glad I found this facility.

DARYL L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ena J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William J.  |  First Impressions 
Clasificación:
2.0

1) Was difficult to find the location, 2) Nobody answers the phones, 3) Was difficult to sign on, 4) Large space for the regular price, 5) Convenient 24 hr access, 6) Very kind and professional female associate.

Alex S.  |  Overall Experience 
Clasificación:
5.0

Thank you for making it easy and not complicated.

Myrna S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY H.  |  Overall Experience 
Clasificación:
5.0

Everyone at O'Hare Uhaul is very pleasant and professional. I couldn't be more pleased. Gracias.

THOMAS V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Viorica s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen F.  |  Overall Experience 
Clasificación:
5.0

well and be yonder

Giovanni I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE M.  |  Overall Experience 
Clasificación:
4.0

The building address was wrong. I didn't know where to enter the building. A picture of entrance can be a big help.

MOHAMMAD SAMIE T.  |  Online Move In 
Clasificación:
5.0

Thanks you, very much, we will always use you.

chantel r.  |  Overall Experience 
Clasificación:
5.0

Muy buen servicio

FELIX T.  |  First Impressions 
Clasificación:
5.0

This was my first time using U-Haul facilities and I have highly recommended them to all my family, and will definitely use U-Haul for my next move. Thank you for an exceptional customer service and experience.

umaymah t.  |  Overall Experience 
Clasificación:
4.0

Alarm disable procedure was not week described, we set off the alarm opening our unit every time

Zach F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ixiomara R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M.  |  Overall Experience 
Clasificación:
2.0

There was oil on the floor when I moved in and got on my boxes. I had to clean it up with paper towels and cleaner. I am not sure if it came from the next unit. I slid and almost got injured when moving in.

Kurt W.  |  First Impressions 
Clasificación:
5.0

This is a very well kept facility. This was my second storage place in past 3 months and was extremely impressed with the difference from the first company I stored with.

Brock B.  |  Overall Experience 
Clasificación:
2.0

I ordered a small storage unit but upgraded in person with the Uhaul rep earlier in the day to a 10 by 10 unit. I moved at night and when I arrived to my storage unit with the uhaul truck and movers, I was given the wrong size unit and couldn't empty out the uhaul truck. I still had to pay the movers despite the job not being complete, and I ended up having to rent the Uhaul for an additional day. I also have to hire new movers to load my stuff into the larger storage unit now and that one mistake cost me a lot of money. Hi

Nica L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tary-Ann B.  |  Online Move In 
Clasificación:
4.0

Please replace and mark the trip hazards at the sliding entry doors so they are visible above the carts they are a nuisance and caused a shin injury to one of my workers. They also caused some breakage when a couple boxes to fell off the cart.

connie a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

frnacis B.  |  First Impressions 
Clasificación:
1.0

Cuz I Bought a lock from them saying I was able get my 15 dollars back and I never did if it was like that I would of just I bought myself

Robert Z.  |  Overall Experience 
Clasificación:
5.0

All of the staff were friendly and very welcoming, which made for a fun experience. The storage facility has everything you could need and is so well maintained.

Eddakrissa R.  |  First Impressions 
Clasificación:
5.0

The reason I would not recommend it, despite really good customer service and facility, was the continual feeling of: "Would you like fries with that?" I am a capitalist and business owner, too, but it was all too much: dictating the type of luck to use, the attempt to upsell insurance, the attempt to upsell 24-hour access, etc.

Christine D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn M.  |  First Impressions 
Clasificación:
5.0

Answered all my questions and team members were very helpful.

ANTONIO G.  |  Online Move In 
Clasificación:
4.0

I haven't been able to login on the website. I was able to get into storage facility. I will be moving items in July 5

connie a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariusz M.  |  Overall Experience 
Clasificación:
2.0

The guys that work at this location don’t have there act together.

Chris O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTYN A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  Overall Experience 
Clasificación:
5.0

Amazing

Jessica G.  |  Online Move In 
Clasificación:
3.0

It was clean when I walked in. When the agent opened the unit had a big mouse trap. I was very concerned. I looked in it nothing there. But still very Leary. I had to rent it because I was already there and my stuff needed to go somewhere But not happy if I find mice poop or bugs in my stuff

Kimberly s.  |  First Impressions 
Clasificación:
5.0

Excellet

Yiriell E.  |  Online Move In 
Clasificación:
5.0

U-HAUL HAS REALLY UPPED ITS GAME AND DONE A GREAT JOB OVER THE PAST DECADE INTO WHAT IT SHOULD BE. WELL RUN FACILITIES AND TRUCKS THAT MEET YOUR NEEDS. THE STAFF WAS GREAT AT THIS FACILITY. THEY REALLY KNEW THEIR JOB AND HOW THE WHOLE THING WORKED.

Gregory S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALTYN A.  |  First Impressions 
Clasificación:
5.0

Did everything you needed to happen.

Gregory S.  |  First Impressions 
Clasificación:
5.0

Staff was helpful and move-in was quick and easy.

Henry S.  |  First Impressions 
Clasificación:
5.0

N/A no coments all its 10 +

Sretco S.  |  First Impressions 
Clasificación:
5.0

Staff was knowledgeable, friendly, helpful. Facility was well maintained , was a positive experience.

matthew r.  |  Overall Experience 
Clasificación:
4.0

So far, the experience has been very good and a couple of the agents, Lisa and Vanessa, have really gone above and beyond. My only real complaint is that they can be really hard to get a hold of unless you call first thing in the morning. If you get the afterhours/overflow answering service, forget about it. I get that they are a busy office with a handful of staff, but with everyone's personal possessions here, there may be more than a few salty customers left hanging. Otherwise, we are happy customers and have had a good first year.

Mark L.  |  First Impressions 
Clasificación:
5.0

The process was easy and convenient. The location was fantastic. The storage unit was fairly priced. Overall a great service and I would highly recommend.

Kallie H.  |  Overall Experience 
Clasificación:
5.0

Everything was great. Everything was clean staff was helpful.

mike k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

M2 E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick L.  |  Overall Experience 
Clasificación:
5.0

On time delivery of storage pods, easy access to storage locker.

Alexia M.  |  First Impressions 
Clasificación:
5.0

It really was a very good experience, the only little thing is when i try to call , the wait is kind of long, but then I realized that you can almost manage everything online, I will definitely prefer it to Lifestorage.

Nadir s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joannes O.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott F.  |  First Impressions 
Clasificación:
5.0

very helpful!

MARY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario L.  |  Overall Experience 
Clasificación:
5.0

Vanessa waited on me and was excellent with her customer service she gets 20 stars for her effort. Thank you Vanessa

CAROLE B.  |  First Impressions 
Clasificación:
1.0

They did not explain to me how to rerurn the truck and I had to read online and now Uhaul is charging me extra 50$ because I left keys in ignition and did self check. Terrible service and never ever again will use U haul

Angel O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karin R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nidia E.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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