Comentarios del cliente para U-Haul Storage of Hazel Dell

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Hazel Dell

Grado total:

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Bruce R. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

El cliente no dejó un comentario.

Nathan J. en

Grado:

All service representatives were a pleasure to work with.

Daniel J. en

Grado:

El cliente no dejó un comentario.

Donnie V. en

Grado:

Matt is always very helpful and very professional. Its a joy going there for my trailer business. Don Vandervort

William T. en

Grado:

El cliente no dejó un comentario.

Arlo H. en

Grado:

Katie was really friendly and helpful. Thanks

Walter P. en

Grado:

El cliente no dejó un comentario.

Kemper H. en

Grado:

El cliente no dejó un comentario.

Gina m. en

Grado:

Great all around. Thank you.

Stacey S. en

Grado:

Easy and simple. Very professional.

Gregory P. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Todd S. en

Grado:

El cliente no dejó un comentario.

Patricia W. en

Grado:

When I arrived the customer employee was assisting someone who wanted propane and no other customer service employee was available. I waited for what I considered a long time until that U-Haul guy was ready to assist customers inside the office. There were a couple of people waiting ahead of me to be assisted. Another employee showed up soon thereafter. Would there be someway of the personnel to inform waiting customers that there would be someone to assist them soon? Thanks.

Michael R. en

Grado:

The 2 times i have rented from this location, has been a great experience.

Gregory D. en

Grado:

El cliente no dejó un comentario.

Laurie H. en

Grado:

El cliente no dejó un comentario.

Gary M. en

Grado:

Not sure how you fix this but on the weekends (sat) it took us 50 minutes from standing in line to leaving, its Not your people there’s just not enough people to check everyone one in a timely manner but they are very good at what they do and friendly, ??

Janine B. en

Grado:

I wish someone would have told me the pickup truck was only 2 wheel drive. I was clearing out a tree and got stuck in the mud. I never would have driven the truck into my backyard if the clerk would have mentioned it was only 2 wheel drive. Getting stuck put me way behind schedule and caused a huge mess in my back yard. It’s ultimately my fault, but I never dreamed a truck that big would not be all-wheel or 4-wheel drive.

theresa L. en

Grado:

Equipment allowed water into the unit and damaged a box. this location marked the problem area and put in a report.

remi V. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

Roller door lock latch is badly worn and needs replaced so as to allow easy open.

JOHNATHAN R. en

Grado:

The man who showed me the unit and set up the account was professional and extremely courteous and fr It only took about 15 minutes and was effortless from beginning to end. Very good experience.

Stephen C. en

Grado:

El cliente no dejó un comentario.

Patricia C. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

El cliente no dejó un comentario.

Corey S. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

El cliente no dejó un comentario.

Monica J. en

Grado:

Thank you for your exceptional customer service. Brayden and the manager went above and beyond to make sense of our billing issues and rectify them immediately. Gary and Monica Jochim

John S. en

Grado:

Personnel were not well groomed or dressed, they showed little interest is the requests of each customer. We felt like we were lucky to be attended to by them...once they were available. Also, we requested a particular sized truck and were told there were none available. But, upon walking out into the parking lot, there were 8 of the same size truck sitting there. Later, upon returning our larger truck, those same trucks were still sitting there. We feel we were intentionally and needlessly upgraded so that U Haul would make more money!

Seth A. en

Grado:

El cliente no dejó un comentario.

Natalie D. en

Grado:

El cliente no dejó un comentario.

Judy B. en

Grado:

El cliente no dejó un comentario.

DAVID S. en

Grado:

El cliente no dejó un comentario.

kathleen M. en

Grado:

You guys are excellent! We will be recommending you to anyone who is moving- great service!

Aaron C. en

Grado:

Easy and affordable and great customer service

Donald Z. en

Grado:

Vehicles with minor damage still have original photos meaning customers need to take photos to avoid risk of damage claims.

Michael R. en

Grado:

El cliente no dejó un comentario.

Kerry K. en

Grado:

Matt is great manager and customer service rep

Thomas W. en

Grado:

Stop so many hidden charges.

Kelli W. en

Grado:

The entire staff is extremely friendly and informative. One suggestion is to tell folks when they reserve storage, they are reserving the size, but not a particular unit.

Patrick W. en

Grado:

El cliente no dejó un comentario.

Mary M. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

Everyone at this UHaul location is very helpful and knowledgeable. Always enjoy renting from them. Hazel Dell is the best!

Louis H. en

Grado:

El cliente no dejó un comentario.

Edwin C. en

Grado:

Close and convenient

Stephen S. en

Grado:

Katie was very helpful and friendly. Had rented here before, so we were able to move through the process fairly quickly.

Lourdes F. en

Grado:

The guys working today did a great job. They were running around as quick as they could. They seamed under staffed, the lines were longer than most of the line was willing to stand for. Overall had a great experience, took a little longer to drop vehicle off than I would have liked.

Dwaine B. en

Grado:

Excellent customer service and love the new storage units. They are clean, warm and well equipped.

Mats J. en

Grado:

Did my reservation on line but took a long time to find it for your employees...

Violet B. en

Grado:

Great, friendly, easy. Thanks

Jonni B. en

Grado:

Just wonder why inside sliding door has all the junk from a locker? Use an empty locker near there. Even if you left it open, it would be better.

Lisa H. en

Grado:

El cliente no dejó un comentario.

Roger S. en

Grado:

poor lady that hooked up the trailer hurt her back in the process. Hope that she is doing better.

Scott N. en

Grado:

I rented the 9' Cargo Van. It was very clean and comfortable to drive. Perfect for my project.

Ron G. en

Grado:

Pick up was good, return was unsatisfactory. Waited 35 minutes to finally talk with a U-Haul employee just to return a trailer. whole process took about 45 minutes. It should have taken less than 15 minutes.

Benjamin S. en

Grado:

Also very friendly, and made the checkout process very streamlined.

Susan F. en

Grado:

The staff were very helpful- and applied all discounts they could.

Sonya R. en

Grado:

It’s was okay just know your job better

Viola S. en

Grado:

I received courteous and prompt service from the staff

Eleshia T. en

Grado:

Katie doesn’t know how check customers in/ out. I was in your store for 1.5 hours, because she didn’t know what she was doing. Matt needs to help customers in front of him, before answering the phones. Alexander should know to help the next customer in line and not pick and chose. Hazel dell store sucks. Will never come back.

Michael I. en

Grado:

Extremely rude and lazy customer service. I stood there like an idiot for 10 minutes while the customer service rep. banged away on his keyboard and didn't look up or acknowledge my presence. I finally got service when another rep. came in and noticed me waiting. I will not go back to this location.

karin S. en

Grado:

The box had obviously been handled poorly and arrived on a pallet that did not support on corner resulting in tremendous difficulty opening the door. Things had shifted to the back if the trailer, even though I had it professionally loaded. I was shorted an entire package if blankets at loading also. I feel like I paid a lot if money for sub Pat service. Very disappointed and my Google review will reflect this.

Ann F. en

Grado:

El cliente no dejó un comentario.

Tracy H. en

Grado:

El cliente no dejó un comentario.

Eric D. en

Grado:

Always a great experience at this location!

Patricia C. en

Grado:

Parking is somewhat of an issue.

Bailey A. en

Grado:

Inform you’re customer about the returning policy even if they don’t plan to return it in non store housr. I was not happy after I was on hold for over 15 minute and was told I’m going to have to pay a fee because I wasn’t informed about the return policy before hours

Tyson D. en

Grado:

El cliente no dejó un comentario.

Mats J. en

Grado:

El cliente no dejó un comentario.

ERIC D. en

Grado:

Nothing, always a great experience at this branch

Joyce R. en

Grado:

Excellent experience. Thank you.

Gary M. en

Grado:

El cliente no dejó un comentario.

Carol B. en

Grado:

El cliente no dejó un comentario.

Douglas C. en

Grado:

El cliente no dejó un comentario.

Bonnie D. en

Grado:

You were above and beyond helpful!

Loni R. en

Grado:

It was a good experience.

Todd R. en

Grado:

The new mobile app experience was a bit confusing at first but overall pretty simple and they did a good job explaining it up front. The 17 foot local rental was worth every penny!

Darrin W. en

Grado:

Okay so this is a complicated situation I have arrived and I'm informed that if I return the equipment early I get prorated back some money apparently that was not the case however the manager was able to assist me a little bit however my experience with them was lengthy and frustrating we get there and we don't have the electrical hook-up for the tow trailer I asked one of them to see if they have the setup for it so we can get it installed and go he tells me that they do not have it in stock later we discovered they do have it in stock and in the system it says they have in stock wasting a good 40 minutes trying to find somewhere that does carry it on top of that the same person when we discover that we no longer need that utility Dolly accidentally canceled out the U-Haul rental entirely when the utility dolly was actually rented out separately by one of the people helping me move and we also discovered that the person who helped my friend get the electrical hookups failed to close out the invoice and didn't show that he paid for it when he already paid cash for it and called him days later asking if he was going to pay for it something needs to be done cuz that was not a pleasant experience I will be using this location again I'm not going to make one experience be the final experience I understand feedback is important and I want to be honest thank you and I really want to thank the man for very much for helping me out with that that meant so much

Allison L. en

Grado:

El cliente no dejó un comentario.

Margaret B. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

Speedy service and excellent, clean equipment. Personnel were well-mannered and efficient. Will most certainly return when I need to rent again.

Robert B. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

El cliente no dejó un comentario.

David R. en

Grado:

always excellent service from this location. I have used it many times.

Jodie R. en

Grado:

Very professional and friendly.

Stephen S. en

Grado:

I needed climate controlled storage for a few months. This worked out great. Thanks.

Hunter C. en

Grado:

El cliente no dejó un comentario.

MICHAEL T. en

Grado:

It was all good

Neil V. en

Grado:

El cliente no dejó un comentario.

Shelley M. en

Grado:

The new storage facility is great!

Kelli W. en

Grado:

All the people I spoke to on the phone and in person were super capable, kind and friendly

Robert B. en

Grado:

El cliente no dejó un comentario.

Courtleigh G. en

Grado:

El cliente no dejó un comentario.

Jeffrey C. en

Grado:

El cliente no dejó un comentario.

Gabreyale H. en

Grado:

Hayden was very courteous and professional. He went over and above to provide assistance. He was very effective when communicating. He made the whole experience easier and pleasant.

Foster L. en

Grado:

El cliente no dejó un comentario.

ROBERT T. en

Grado:

El cliente no dejó un comentario.

Sharon F. en

Grado:

El cliente no dejó un comentario.

Adrienne J. en

Grado:

El cliente no dejó un comentario.

Greg E. en

Grado:

El cliente no dejó un comentario.

Maja H. en

Grado:

The folks at Crystal gave me 3 drop-off locations in downtown Portland area that didn't accept trailers and had no space/facilities for dropping it off. I wasted several hours driving back down to Portland before I dropped it off at a larger U-haul facility closer to my home. Should have gone there first.

Sarah T. en

Grado:

Once the box was ready to drop off, a U-Haul sales rep called me to tell me to schedule a time. The representative tried to upsell me, which was extremely annoying. Traveling from one end of the country is stressful enough. I'd like U-Haul to refrain from asking their employees to transition into a fast-talking salesperson. It's not fair to them either.

Sheryll G. en

Grado:

Everyone does a great job at this location, but the office is small and cramped. Corporate needs to upgrade the front building for these workers!

Eldon L. en

Grado:

Efficient, friendly service in and out. I hadn't rented moving vehicles in twenty years but, should the need arise, I'll be headed to Hazel Dell U-Haul for sure!

Eugene W. en

Grado:

may need more people to shorten the wait time

Michael L. en

Grado:

Busy location. The staff goes out of there way to accommodate you. Katie McCall is very personable and ensured I got what I needed when I picked up my rental. A pleasure to deal with. Mackenzie Stupfel was also very helpful and ensured drop off was completed. Good location with great staff. Thank you

Patricia H. en

Grado:

Maybe have more room for customers to stand in line. They were boxes stocked up people had to stand behind the stack of boxes coffee pot one customer had to fill the water other than that it was great

Steven H. en

Grado:

El cliente no dejó un comentario.

Steve C. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

Help was great.

MICHELLE S. en

Grado:

I’m happy with my experience using U-Haul Storage.

Philip J. en

Grado:

Matt was knowledgeable and professional and personable!

Mary P. en

Grado:

Great customer service. Great facility. Cleanliness is excellent.

Miles H. en

Grado:

Matt is very nice, worked with us on our situation.

Veronica D. en

Grado:

Felt safe, clean unit, Arturo is smart & helpful. Front check in desk could look a bit more organized with space for waiting. Looks like an auto mechanic shop. But here for storage so no worries.

tamara b. en

Grado:

Courteous and helpful

Paul B. en

Grado:

Not enough space here to say how great these people are. Great customer service, well managed and clean. A++ Moving Assistance.Highly recommended for those over 55 needing to move.

Christopher M. en

Grado:

The guy who helped me rent the truck and storage was great. Walked me thru everything and made it easy. Friendly too.

JEFF E. en

Grado:

24 hour access should be available to all without extra charge/cost &/or stay open/accessible a couple of hours or more daily, 7:00 is just too early.

Jeff G. en

Grado:

We rented a storage unit here. All staff were very helpful and friendly. As we left the last time, my husband remarked that we picked the right place.

Jackie C. en

Grado:

Would have liked Sunday time at 8am instead of 9 but everything went well!

Carmen G. en

Grado:

Top notch!

patti K. en

Grado:

the facility and staff are great very secure as far as u swipe card it checks u in then walk a few steps to door swipe to get in I was disappointed didn't tell me my 10x15 is 2 units 10x10 & a 5x5

Robert B. en

Grado:

True professional experience.

Rayetta D. en

Grado:

Prices quoted Online not the same upon arrival to the facility. Very Inconvienent hours. The office closed too early but the unit access should still be open.The staff-great. I wouldn't recommend.

Sherri W. en

Grado:

The staff was good to work with. Brandon is friendly and affable.

laurie e. en

Grado:

Very responsive team!

Kathryn O. en

Grado:

Great crew

Steven T. en

Grado:

I was happy with services provided thank you.

TARA DAWN M. en

Grado:

It is not logical to have the bigger size units on top, they should be on the bottom where it is more convenient for bigger items, and have ramps instead of stairs, its easier on the clients.

Mona P. en

Grado:

With the exception of issues with them actually taking my payment and saving the change they are good people. They did bring a remedy to the issues that I had.

WAINE R. en

Grado:

Great location. Easy to get in and out of, plenty of staff on hand that are responsive.

tony b. en

Grado:

Very helpful and convenient. Hopefully I'll find a home soon.

mona c. en

Grado:

This facility is nice. The employees try to know what the are doing.

Kristine L. en

Grado:

The storage hours should be longer. It is hard to get moved on a Sunday when you only have until 5:00 P.M.

Julia d. en

Grado:

My move out date was 5/27/19 NOT 6/3/19. You guys were good to us. TY for great service!

Jason A. en

Grado:

I don't have any complaints and was very pleased.However, always get feedback from the employees themselves.Trust me, they are actually more important than customers.Wanna know why?Call me, I'll share

gian s. en

Grado:

Excellent customer service.

Gage R. en

Grado:

They done did good

John H. en

Grado:

The staff was very professional and helpful. The wait time was minimal.

Christine C. en

Grado:

Everyone was very helpful

Kim T. en

Grado:

The whole process was very easy!

RICHARD H. en

Grado:

Everything was good. I didn't like that I didn't know where I was going to pick up the truck until the day before. But otherwise, it was a good experience.

Clover S. en

Grado:

Awesome staff... Friendly and very helpful💖

Dawn G. en

Grado:

Great service

Bridget E. en

Grado:

Everything went well!

Marlene a. en

Grado:

Very smooth day with everything.

Kathy G. en

Grado:

I had a last minute situation where I needed quick rental service with trucks and two storage spaces. I received wonderful, prompt and accurate customer service- it was a wonderful help.

WILLIAM T. en

Grado:

i think for $54 they could have left the box for two or three days. one day is rather quick.

Jason A. en

Grado:

Friendly staff, smooth and easy transaction.

don n. en

Grado:

Very professional ,friendly

Jan d. en

Grado:

This was the best storage unit I've ever used. The last one I rented was broken into and not much was done in spite of having insurance.

Steven K. en

Grado:

The staff is above and beyond excellent and accommodating. After using dozens of uhaul locations this is by far the best one I've been to.

Nicole A. en

Grado:

I wanted to rent both storage unit and truck and thought I had but no only truck. had to fill out another app. same info again. Why don't u have system so this doesn't have to happen! very dated sys

Irina N. en

Grado:

I had moving containers delivered. The lady who delivered and picked them up was great. The ladies in the office who scheduled it were also very helpful. Overall a great experience Thank you

Eileen R. en

Grado:

The driver called us twice to inform us of the delivery of our U-Box . She was prompt and personable. We would highly recommend your service !

Richard M. en

Grado:

Your staff and facility is absolutely A-mazing. A friend Peter Clark referred me to come back. The establishment has some tweaking as I spoke to Matt, but he and the new (yr or so) staff is great! l

Julia d. en

Grado:

Nice ppl at the hazel Dell office

Kylie M. en

Grado:

Everyone was really helpful at the hazel dell facility.

Jovita L. en

Grado:

Thank you

Mike H. en

Grado:

I liked getting a free shed with the trailer.

Jan d. en

Grado:

friendly, competent, Cassie especially helpful and understanding of my situation.

Ken L. en

Grado:

Very friendly, attentive and helpful

WAINE R. en

Grado:

Great service. Clean new facility

marvin t. en

Grado:

UBox arrived 3/1 Requested immediate delivery Delivered 3/6 (5 days to receive) Female didn't listen to instruction concerning delivery access. Delivery difficult & unsafe. Move out date 3/6 not 3/8

rod l. en

Grado:

I have used this location several times. I am real pleased with the people and the location and the services. Thank you!

michelle s. en

Grado:

Again, so pleased with this location. Customer service that's provided is awesome and upbeat. All staff is helpful and very well knowledge. Thank you again KC with all your help, U R AWESOME!

Jenny F. en

Grado:

Great, friendly customer service!! Clean facility!

Joan W. en

Grado:

Great friendly customer service

Karynn M. en

Grado:

The reservation process was Fast and efficient. Maxwel was very helpful in addressing my needs and identifying the best storage unit for the amount of size I needed. Thank you!

Brenda S. en

Grado:

Very good service

Andrea K. en

Grado:

Wonderful customer service. Thank you for all of your patience when you answered all of my questions.

Tim B. en

Grado:

The young man that helped me was very courteous and kind and answered every question and took the time to show me around and explain things even when I asked the same question twice because it was so

Heather B. en

Grado:

Employees & Management dont have enough training required to do their jobs and lack customer service skills needed to interact with customers. Access hours are inconvenient.

Zachary S. en

Grado:

Friendly and helpful staff. I would do something about possibly making it a 24 hour availability

rod l. en

Grado:

taken well care of. Explained everything clearly, showed me what I needed to know. No complaints by me. Very professional!

Deborah B. en

Grado:

Great security , clean building, helpful staff

Carl G. en

Grado:

Very impressed with the service and the facilities. The equipment worked well and extending my rental was simple and painless. Unfortunate about the neighborhood, but not much anyone can do about that

Patrick D. en

Grado:

Folks did an outstanding job of taking care of my needs when moving in...

JAMES L. en

Grado:

:)

rodney c. en

Grado:

Good place to rent a storage unit or even a truck! Friendly staff

STEVEN F. en

Grado:

Thank you for your help

sarah k. en

Grado:

Scheduled delivery 3 days after date agreed upon, then yelled at me for asking for a supervisor. Unprofessional

Theresa D. en

Grado:

Everyone was very helpful and friendly. The facility was clean and secure.

David H. en

Grado:

.

Mary S. en

Grado:

Thanks , people pleasant. Specials are good incentives. May return again.

Maggie M. en

Grado:

The staff at the Hazel Dell U-Haul are great. Very helpful and accommodating. We definitely recommend them.

Tim M. en

Grado:

Thank you for all your help.

Debra P. en

Grado:

Horrible. Boxes screwed shut. Charged for another month , after pick up. Customer service response is HORRIBLE.

Sharon M. en

Grado:

Hey

paul f. en

Grado:

I ordered on line, delivery and pickup were on time. Easy ordering process good value. Thank you

James K. en

Grado:

Everything was great. The 26’ truck and AT performed without an issue

Floyd H. en

Grado:

Very nice facility. Will use again if needed.

John N. en

Grado:

It was hard getting to our unit because of the construction, but it's better now . Thank you

JAMES L. en

Grado:

This U-Haul facility has been a great one to work with. The staff is always helpful and supportive. Our items were stored well and we had no problems in the years we have used this U-Haul.

Neil D. en

Grado:

Very helpful and friendly staff

Pamela M. en

Grado:

Good experience.

Mike B. en

Grado:

They were very helpful and nice. I had a complicated and stressful move and they were very patient and helpful.

Anthony E. en

Grado:

Good job

ROBERT L. en

Grado:

Besides raising storage fees twice on me in a year, everything went as planned. Thank you :)

Janine H. en

Grado:

* All were helpful, Matt & Alicia esp. * Haing Matt's by cell phone # made a huge difference * After-hours return- smartphone app didn't recognize I was there (but worked at Fourth Plain store)

Sandy B. en

Grado:

The staff has always been friendly and helpful. I get propane there due to full time RVing. Its nice to deal with well trained staff in this time we are living in. Thank you and your staff.

Barbra M. en

Grado:

The staff is friendly and very helpful.

JULIE L. en

Grado:

Great staff, facility is well maintained.

GARY G. en

Grado:

Staff were very pleasant and helpful. Never had any issues. We still have a rental space there. Im happy to say, our belongings are safe at Uhaul Storage. Thank You.

donna p. en

Grado:

Very professional

Carol M. en

Grado:

Opening and closing a storage space were a short and quick processes.