Customer Reviews for U-Haul Storage of Hattiesburg

Rating:

3.0

I was charged $27 dollars for 6 gallons of gas. It said the truck was on 3/16 gallons of gas and I brought it back on 1/6. I drove from their location to my home on Bermuda Dr. 2.5 miles each way. The truck was parked in my driveway the whole time because we only needed to move our furniture out to have floors redone. Put 3 gallons of gas in it thinking it was enough. Only to be charged again for gas. Make it make sense. So this truck use an excessive amount of fuel. I hope they get that truck fixed before someone else gets charged for gas they didn’t use.

Rating:

5.0

I had a great experience thank you

Rating:

5.0

We were very pleased with our experience with U haul.

Rating:

5.0

Customer service was awesome.

Rating:

5.0

The staff was helpful anding very accommodating.

Rating:

3.0

On the pickup I was sent to the wrong location that was listed online.

Rating:

5.0

Exceptional service highly recommend

Rating:

3.0

Top of the building is open anytimhing can fly inside and mildew was on the call and floor

Rating:

2.0

Did not receive all of the equipment that I paid for.

Rating:

5.0

U-haul has a winning business model. These people go above and beyond. Thank you for all your help. Bob McDonnold

Rating:

5.0

No comment

Rating:

2.0

Unit was full of rat feces.

Rating:

4.0

We parked where the sign said return, the employee acted like we couldn't read. There was no sign that said bring truck to office. Those trucks need steps for short people

Rating:

5.0

No issues. !!!

Rating:

4.0

The representative Erin was very sweet and considerate to my needs! She deserves a raise! She has excellent customer service skills, I really appreciate her!

Rating:

5.0

Great job! Really nice people!

Rating:

2.0

I was promised a veterans discount and the clerk refused to give it to me

Rating:

4.0

This is a location that has automated checkin if you are after hours and weekends or if you just don't want to goto the counter. We checked in using the app that was very usable, yet for some reason the camera had difficulty taking clear pictures even though the phone does. We did visit the counter, which is at the END of the drive. The counter person was very courteous, freindly, and helpful. The neighborhood was in an industrial part of town and felt a little sketchy, recommend you don't go after dark.

Rating:

5.0

Incredible customer service!!!

Rating:

5.0

Belinda and her staff were absolutely wonderful. The ladies at front desk were very helpful, professional and very sweet. Thank you

Rating:

1.0

This is the worse staff anyone could ever have to deal with after renting it learning it leaked I was informed that they all leaked and told that it would not be fixed for 4 more yrs I would not advise anyone to rent from them and if some one could get me in touch with the CEO of uhaul i would appreciate it very cause noone has not bbeen able to even get me intouch with a manager these ppl have a bad habit of lockibg me out even when the rent is paid more then once it happens more then twice try bout 3 timees not counting all the threats the remarks and rudeness to me what beats it all when tring to move out they would come out when someome would come to help me and tell my business to erver rone around me till i couldnt even get any one to come help me

Rating:

5.0

Employees need take initiative when entering customers information for reservations, or any occasion to locate reservations, or payments with patience as well as concerns, and understanding;but only if the shoe was on the other foot.

Rating:

5.0

Get more pickup trucks! I enjoyed my experience.

Rating:

1.0

Get better reception

Rating:

2.0

Don't tell me that after it's 69 cent a miles for x amount then go down to 49 cents when clearly that's not true and explain things to a customer when asked a question and not walk off

Rating:

4.0

Thanks Ms. Belinda Bull for everything❣️❣️

Rating:

5.0

Nothing everything was Perfect.

Rating:

4.0

I would’ve definitely gave 5 stars because the staff is amazing. My storage lock was messed up for days, where i couldn’t lock it. But the staff check in on me and got it fix asap.

Rating:

5.0

Satisfied

Rating:

1.0

I was trying to haul an electric cart I was rented a 4' x 9' motorcycle trailer that was to narrow thin was rented a 5'x8' that was marked 5'x9' that was too narrow then I measured it to be 4'6''x9' took it back measured it in front of the sales person and had to pay for a trailer that I couldn't use wasted time and money

Rating:

5.0

Nothing that I can think of, my sales representative was very helpful and knowledgeable about the products your company offers.

Rating:

5.0

Staff was the most helpful and very welcoming to us. They were the very best. Especially after our tired trip and unloading.

Rating:

2.0

The agent seemed to have an attitude, and charged my card a $68 fee, i have no idea as to why.

Rating:

5.0

Nothing at this location.. the lil lady that waited on us was very knowledgeable. Very kind.. she did an excellent job

Rating:

5.0

Everything was great. The sales rep was very informative and funny. Will be back soon.

Rating:

3.0

Everything went ok but in the future I wish that then calling to see if a truck is available that you are able to call the store directly not all calls should go through the 800 number easy navigation for me is key and someone older than me would probably not have the patience or be able to understand downloading the app reserving online steps like that just calling the store directly and asking about availability would be much simpler Thanks

Rating:

5.0

Location is off the beaten path but easy to get to. Employee was very nice and helpful.

Rating:

3.0

Air conditioning needed to be adjusted because it was very hot inside

Rating:

5.0

Truck needs additional rails or hooks around the inside top of the truck. As is, makes it difficult to secure top tier. Especially in a truck that is not full to capacity.

Rating:

4.0

Nice staff

Rating:

4.0

Everything was fine but the location is not in the safest location. I had to drive around crime scene tape and police to get to the drop off. People very helpful and quick.

Rating:

5.0

Great service.

Rating:

5.0

Great customer service.

Rating:

3.0

My reservation in Laurel, MS was canceled because the person who had the truck wanted to keep it longer. I was already on my way to Laurel and found this out when I arrived to pick it up. No one called or sent a text to alert me to this … only sent an email. I wasn’t given an option for an alternate plan for my needs. I was very upset as I had help lined up to move our stuff the next day. I couldn’t even get the person who canceled my reservation on the phone! I had to call around and find a truck myself. Why even have a reservation system if you’re going to just arbitrarily cancel customers’ reservations! This is the second time I have rented from UHaul and the second time this has happened. I will NEVER rent from UHaul again nor will I ever recommend UHaul!

Rating:

5.0

I have no complaints. Everything went so smooth. You have some good people working there and know their jobs well..Good job.

Rating:

5.0

Jadon was so nice.

Rating:

4.0

We didn't even have to go to the office when we left. The young woman in the office brought the receipt to us as we were cleaning out the unit. Wonderful service!

Rating:

5.0

The staff members were professional and helpful. I have no recommendations for improvement based on this experience.

Rating:

5.0

Very kind and friendly employees. If I ever need to rent again I would come to this location. Thank you for everything.

Rating:

5.0

Overall, great and simple visit. Keep it this way.

Rating:

5.0

Spoke to them on phone’ it was a late drop off’ was again professional, friendly & completely understood my situation

Rating:

5.0

Was greeted by friendly people. Service was awesome. Was even able to rent another moving truck for later in the week, with the size I needed.

Rating:

1.0

Employees need more experience or training, this was my first time renting from Hattiesburg it was horrible, not saying I will never rent from here, kause everybody make mistakes, jus do better if I kum again

Rating:

1.0

No one was there ! It was ridiculous people were standing around for hours waiting for someone to allow them to obtain their rental. People plan their entire lives around these appointments and rely on people being accountable. This was a terrible experience over all.

Rating:

5.0

This was quick.

Rating:

5.0

The ladies working were so sweet

Rating:

5.0

Please install backup cameras to all the trucks. It would make driving so much easier.

Rating:

3.0

n/a

Rating:

4.0

Polite, efficient, courteous.. great experience.

Rating:

4.0

Good

Rating:

4.0

I appreciate the Drop off Box. I arrived at your Hattiesburg Location around 7:00 P.M on 5/27/23 and was able to use the drop off box. I would like to have a U-Haul Represented there to make sure everything was ok before I left The Hattiesburg Location. It all worked out well, I had called The Hattiesburg Location on 5/28/23 and The Represented reassured me, that All Was Well with the Truck Condition and Fuel Replenish. Thank You Very Much for U-Haul Serivices.

Rating:

5.0

Thank you

Rating:

1.0

The place I rented the truck and trailer from the guy was no help he was on his phone the hold time told me one thing and put something else on my paperwork its really sad the drop off location the guy really helped me

Rating:

5.0

Great customer service.

Rating:

5.0

Process was easy the van was a perfect size easy to drive and plenty of space to move the construction material for a shed project.

Rating:

5.0

Great staff, explain everything

Rating:

4.0

Great

Rating:

5.0

My business with you was excellent keep that up

Rating:

4.0

U Haul failed not the location but corporate U Haul. I reserved a 10 ft box truck but none were available, not due to delay, just were not available and I was not notified. While the local individuals were helpful, I ended up moving with a panel van causing multiple trips and having to pay moving help more due to time involved.

Rating:

3.0

Yesterday and today was a good experience but last time Noone was at the location for me to return the truck

Rating:

5.0

Excellent customer service. Equipment was available when needed. Easy check in and check out process. Would highly recommend location.

Rating:

5.0

Excellent service!

Rating:

4.0

Staff was very helpful at the end. My items were damaged due to water somehow getting into the unit. It was never fixed although it was reported 2 years ago, so I just had to move out. The staff was very helpful during move out. Everyone was very kind.

Rating:

5.0

The staff was always professional and courteous. Anytime I had a question or concern, it was addressed effectively.

Rating:

2.0

The places needs a upgrade/update and better security and lighting

Rating:

4.0

Storage was great. The truck I rented from the place was not. The contract with the rental was not clear. The paper contract I received said one thing and the text I got said another. Waiting for a call back to the dispute I made even tho I’ve spoke with several people.

Rating:

5.0

Great and convenient friendly people very helpful Great prices

Rating:

5.0

You need at least two staff members on site. If there is downtime one could be cleaning the office space where customers enter. It could have been more organized. The customer service was great.

Rating:

2.0

We had to throw out over half our stuff due to mold, animal pee, and rat/mouse feces.

Rating:

5.0

Great Customer Service. Keep Up The Good Work.

Rating:

3.0

Just more pest control would be helpful

Rating:

5.0

N/A

Rating:

5.0

extremely helpful and nice staff.

Rating:

5.0

Ms Belinda was very helpful professional and very friendly and was generally concerned about my needs

Rating:

3.0

It would be nice if the facility opened at 7 a.m., and the program to check in to get my keys early for the truck was not working. Then when they opened we went to the boxes I was supposed to get my keys from and there were no keys in the box.

Rating:

3.0

There is no actual security gate limiting property access. The initial unit we were offered (and declined) was actually frightening...dark, did not seem each space was secure as someone could climb over the dividing walls. The outdoor access unit had a bit of a moisture problem, but we worked around it. There was nothing damaged when we cleared the unit, either by water or pests. Overall, we are satisfied with our experience. The people are the greatest asset.

Rating:

5.0

Will is great!! Very professional and willing to go beyond the call of duty! He waited for us to arrive slightly after hours to get our unit number when we delivered the truck. This is the best office with the best l, friendliest & helpful staff who are always smiling. I live in petal but I’d rather drive the distance to you guys than anywhere else - staff means a lot & you’ve got the best. Thanks again! Dorraine Thompson

Rating:

5.0

U-Haul help my family in time we needed..I was Bless U-Haul open doors to help us .Thanks U-Haul.☆☆☆☆☆.

Rating:

1.0

I was told that the facility was climate control which is what I wanted but it was not. The main door was left open all day for heat and humidity to come and go. The doors to some of the units were rotting. There was no inside lighting. There was standing water outside the door of my unit. There was also no AC unit to provide climate control environment, yet I was charged for a climate control unit. I will never do business with U-Haul again. This facility was a disgrace and very poorly maintained. I removed my belongings before a month was up because of the poor state of this facility.

Rating:

5.0

Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Thank You

Rating:

1.0

The facility was in poor repair and look like it had flooded many times before. There were also no lights inside the storage unit itself. It was dark in there and I had to use a flashlight to load my belongings inside. The wall upper walls were covered in rotted paneling wood and the door to the unit was lopsided and hard to open and close. Out of all the units I've used over the years this was the all-time worst. It was also raining when I unloaded my belongings and it looked as if the rain water was going to enter the bottom of the building as it kept rising. Definitely a flood hazard due to poor drainage. I would have continued to shop around but was in a crunch to find a last minute place for my belongings. This is an issue that needs to be resolved by the U-Haul company itself not the employees.

Rating:

5.0

The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.

Rating:

5.0

The unit I rented didn’t have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .

Rating:

5.0

Nice staff understanding to my needs

Rating:

4.0

It was ok.

Rating:

3.0

The staff is not very friendly! They also do not pay attention to detail! I gave the employee a four dight pass code! She got it wrong, and every time I went there, had to deal with the alarms going off! Could not wait to get my stuff out of the storage, so I did not have to go back there!

Rating:

5.0

I've drove some sorry trucks, but this 6.8mpg piece of crap has to top them all ,it rides so rough u barely can sit n the seat, I had damaged and scratched furniture,.it rode so bad it shook the padding off ! The people I dealt with r tops.

Rating:

3.0

I’ve been with Uhaul little shy of a year . I must say the employees are phenomenal .Sadly, I had to trash all of my things due to bad mildew and mold . My unit stayed wet and infested with ants.

Rating:

1.0

I was told I could leave the rental from a different location and upon rentural of the truck. I was told that if I left it at a different location I would be charged a outrageous rate. Very disappoin

Rating:

5.0

no problems

Rating:

4.0

This survey would benefit if the answer options are strongly agree, agree, strongly disagree and disagree, instead of just yes and no

Rating:

2.0

I made a reservation online. When I arrived at the storage facility I had to go through the entire process again. The size I was initially given wasn't what I selected online.

Rating:

5.0

The agents were very helpful in explaining everything. Nice clean truck. Friendly service.

Rating:

2.0

Unit was damaged and Jonathan, manager at that time, failed to contact me that my Moms urn was broken and several childhood mementos were broken. The staff was great but management was horrible.

Rating:

5.0

no comment

Rating:

5.0

You are the best of the best. We appreciate your lovely reception and overall services. Keep it up

Rating:

5.0

I was very happy with my storage unit but renting a box truck was a nightmare! I will NEVER ret another box truck from uhaul!

Rating:

2.0

The manager Jonathan was super nice. If you need ANYTHING done he is the one to see.

Rating:

1.0

First of all when I make a reservation for something I expect whatever I reserve to be there when I need it. It took me two days to get my stuff moved because they gave a truck I reserved to others.

Rating:

5.0

Had an issue and the staff worked with me to help get my issue fixed. They were nice and understanding.

Rating:

1.0

I just as supposed to have a free first month of storage and was charged $82.90 at selection of my storage unit. I made my reservation online and have the proof but that didn’t matter.

Rating:

5.0

I had the best customer service. Mr. Jason Walley went above and beyond. He had the best attitude and informed me of everything I needed to know about the storage units and Uhauls.

Rating:

5.0

Friendly

Rating:

5.0

Due to a glitch in the system, I thought I had lost all of my belongings. The staff at uhaul took care of it with no problem! Thank you, customer service representative and the staff at the facility!

Rating:

5.0

I love using uhaul

Rating:

2.0

The guy that works there is very rude.

Rating:

1.0

Never again. This facility is the worst storage unit I've ever used.

Rating:

5.0

Truck doors need lubrication bad. Also the ratchets on car dolly need lubrication. Tail light on dolly falls off.

Rating:

5.0

It's a secure storage. Thank you.

Rating:

3.0

Staff was helpful and friendly but it needs regular cleaning of spiderwebs, dust and dead bugs. Had I not been pressed for time I would have gone elsewhere. I would recommend with caution.