Make sure the trailers are clean the ones I rented I had to clean out before I could use them
Dorothy S.Customer Reviews for U-Haul Storage of Hattiesburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pickup could be a little cleaner.
Matthew M.Staff was helpful and courteous.
robert L.Keep up the good work
Rodney B.I can't think of any improvements needed
Karen W.Courteous, friendly and efficient.
Gary C.U-Haul help my family in time we needed..I was Bless U-Haul open doors to help us .Thanks U-Haul.☆☆☆☆☆.
Dorothy W. | Overall Experiencepassenger side door mirror wouldn't stay in place, think it's not mount right
Travis H.Thank you, Belinda!!!
Angela E.Making sure your employees are on time for work and ready to work. I waited 30 minutes until someone made it and helped me.
Nigel B.The truck had a hard time cranking all the times that I cranked it. The speedometer glass was cracked. The truck was filthy.
Mary M.No improvements needed. Customer service was excellent at this location!
Shenell H.Had to come to this location because the lady at Rawls loop road cussed us out and locked us out after we requested help to unload the trailer.
JOSHUA S.Everything was smooth
Kenneth T.Experience was great. Staff was top notch.
Jason P.Not located in a very nice part of town, road under construction.
Robert S.At first they said I had to return the truck back to Hattiesburg but my reservation specified returning the truck in my new city (Asheville, NC). We had to cancel the reservation and create a new one. It was timely and inconvenient but the site manager was kind and helpful.
Penny W.Why change my drop off location? Why can't I go to the nearer one, the one that I chose?
Donald H.Customer service please call me. 601-402-1661 I will explain why I'll never use this location again.
Joy C.This location is very hard to find. GPS sent us around in circles and just had to depend on our senses.
Kenneth B.They never answer their phone. It would transfer me to the national 800 number only to be told that I had to speak to the local rental location which would of course not answer their phone.
Stuart S.We had to drop off the truck late at night although We dropped it off earlier than scheduled. This place is in the middle of a neighborhood, it's dark and not inviting at all.
kelli G.Myself and several other customers went to pick up our truck, having reserved them, only to get there and they didn't have them.
Tammy U.Staff was great I been in Hattiesburg all my life an never new the place was there But the staff go over an beyond for costumers thank u so much
Angela J.If I were just renting a truck again I'd use the haul on the other side of town. It's in a better location.
Travis A.Check the windows of the cargo van. They were very hard to roll up and down or didn't move at all.
Heidi M.This is a review of U-Haul, the company, not the local store front in either Hattiesburg or Petal, Mississippi. I attempted to rent my truck using the app. I got confirmation on the app and the “guarantee†that my equipment would be available. I checked with the location Friday before the Saturday I was supposed to pick up, they said they would not have a truck in time Friday afternoon for me to pick up with the app Saturday morning. I was also guaranteed that I would have a utility dolly and an appliance dolly. I had the utility dolly but not the appliance dolly. I rented that from the Petal, Mississippi location, Storage Choice. Doug Smalley went above and beyond to help And I accidentally left a negative review on his site. Storage choice in Petal, MS is where you want to do business. I don't know that I have any problems with U-Haul rental and storage on W. 7th St. in Hattiesburg, I do have a problem with U-Haul. When I returned Saturday night and attempted to return the equipment on the app, the app was going to charge me full price again. I had paid it that morning. When I called U-Haul Sunday morning, the lady assured me I would be charged the $20 fee, said it was in my contract! It was also in my contract that I was guaranteed to pick up at 6:00 AM Saturday morning. That did not happen. UHaul hung their local store out to dry on this one. When I got there Saturday morning, best case was that I would leave 90 minutes after my original time. The equipment was broken down. The lady there at the W. 7th St. location in Hattiesburg, got me another truck, and I left a little over two hours after my original time. My problem is with U-Haul's attempting to charge me a $20 “convenience fee“ because I did not check in on the app and allow them to charge me twice on that equipment. I have said I would never do business with U-Haul again, I will absolutely do business with Doug Smalley in Petal, Mississippi at Storage Choice. I accidentally left the negative review with Storage Choice and Petal, completely accidental and I apologize to Doug.
Frank L.I originally made my reservation for Meridian- was told the night before my move that there wasn't a van for me and I would have to drive to Hattiesburg to get one. The person that I spoke to on the phone at the regional dispatch was very insensitive and rude. I will not be using UHaul again.
Richard N.No one was there to assist me. I have been trying to call U-Haul for 2 days and 5 attempts. I can not get through.
Kelvin H.The guys that cleans and moves the truck is very very customer service friendly
Brittany G.Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Thank You
Christine G. | First ImpressionsCustomer service was great from pick up to drop off
Coralisa W.N/A
zepharah J.I road around 20 min then called the unit and asked the lady to give me directions and she only told me she was close by the AT&T store. But never once said the road was blocked with detour signs and that I had to go around them. When I arrived the guys told me there was no woman working that location
SHERIAL W.This was the worst possible experience imaginable. My 7am reservation for a 15' truck was far from being honored. I wasn't offered any solution other than to come back at 10am. Meanwhile I received a call telling me that a 15' truck was available, that I had to be the one to pick it up from its holding location over an hour away. Once I came back at 10, the employee offered me either a 15' truck or a cargo van, both of which needed to be returned in less than 24 hours. Mind you, I was moving to another state so this was obviously a horrible solution. Next, I was finally offered a 26' truck for the cost of the 15'. I mean, I suppose this was fine but 26' is quite the overkill for a one bedroom apartment. I was finally able to get on the road around 4pm. I pulled into Birmingham well after my storage unit facility closed, forcing me to upgrade to 24 hour access which wasn't an available option until the following day. I had to drive my 26' honker of a truck 20 minutes out of the way to stay with someone in town, having to figure out how to park basically a big rig on a residential street. Needless to say, the next morning was just a bad. It had heavily rained the day before causing this monster of a Uhaul vehicle to now be stuck in the mud. Uhaul dispatched a tow truck after being on hold for well over an hour. I had to wait another almost 2 hours for them to get here to help me get unstuck. Then, what do you know? The Uhaul insurance that I so dutifully paid for didn't even cover roadside assistance. What was supposed to be an early, day trip of a move turned into the most nightmarish, expensive 48 hours full of inconvenience, all of which could have been avoided if my 15' truck at 7am was available from the beginning. Also, please tell Belinda Bull in Hattiesburg to have a better attitude, or better yet, any sort of attitude.
Whitson R.Clean communication on the renting and return process. If a first time person came in with the lil understanding i received from the male employee i was giving. And stuff added to my account i didnt need or say
kendrick M.I reserved a truck in Meridian, MS - the morning before, I was called by U Haul Jackson, MS office to tell me I would have to drive 90 miles to pick up the truck in Hattiesburg. Even though I had a paid reservation from 2 weeks earlier. Not good business!
Nancy T.They need to get their reservations under control. We reserved in laurel and then was referred to Taylorsville and then to Hattiesburg. I estimated 120 miles for the laurel reservation and us moving our stuff. So the fact that I had to go to Hattiesburg added 60 extra miles to my bill. Plus it is so stupid that you can't drop the uhaul off at an alternate location that may be closer to you. I had a terrible experience with the actual “uhaul†policies. Not the actual location. Plus I was charged 39.95 to keep it an additional day on Sunday. But Sunday when I called to see if I could keep it til Monday I was told it would be an extra 142!!!!!??? Why is this? Why did I have to pay 100 dollars over what I was told originally. Also we paid for the extra insurance which was suppose to be 18 dollars and was charge 84 dollars for 3 days for that extra insurance. Needless to say, we will not be renting another uhaul unless it can be picked up and dropped off at different locations or pick up/drop off is miles away from the moving location.
Ryan L.The dropoff location was blocked by road construction and I had to drive around to find out how to get to the location. Once I found a way to the location it was easy to drop off and the location was well lit!
KELVIN H.this location drop off is a joke . the two trucks i reted was parked side by side, the truck i dropped off to this person says the truck was 5 miles over the allowed milage for my move. first let me say, i was suppose to get a 26 ft truck, which a 26 ft truck was there but for some reason i couldnt get the truck even so i had reserved a26 ft truck 2 or 3 days a head of time, so i got a 20 ft., finally. we were running about 3 to 4 hours behon because of u haul.. ok thats the 1st truck, now the 2nd truck also a twenty ft truck.when i set my appointments, i was with the understanding both trucks would be returned to the same retun station, oh no, the one at station 1 told me if i brought the other truck to him i would be hit with some high charges. not very nice..so all of the trouble u haul caused me, was not taken under considerration, but i wont forget it. A REAL MESS
douglas I.This store helped me straighten out the mess. Thank you for all your help.
jeff A.The manager was friendly. Overall uhaul customer service is garbage. There was no option for me to extend rental online and no one answers the phone. No one answered my attempt to chat either. Terrible customer service. I only got a call 24 hours later from a separate office after the rental was already late.
Rodolfo G.Fill the U-Haul up with gas.
Spencer S.Very nice people.
Ray K.The ladies at this location were extremely helpful in a difficult situation. They saved the day!
Mary C.The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.
KATRINIA B. | First ImpressionsMrs Belinda was super friendly and helpful in Mississippi.
Brad B.My van wasn't clean and it smelled horrible! Dog hair was everywhere and smelled like dog poop ðŸ'©!! Told the manager she acted like it didn't even matter
KIMALA B.