Customer Reviews for U-Haul Storage of Gresham

5,333 comentarios

704 NE Hogan Dr   Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

(503) 667-0142

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 667-0142

704 NE Hogan Dr
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Don't offer mobile pickup on a truck that the location keeps behind the security fence & unavailable to customers. I wandered around the parking lot for a long time before giving up on my search for the truck.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

Very helpful and efficient staff

Ray H. 
Clasificación:
5.0

Outstanding job! Thank you!

Georgia M. 
Clasificación:
3.0

Customer service training.

William W. 
Clasificación:
1.0

My check in was good service. My truck was horribe and in poor running condition. When returning of truck the customer service was the worst customer service ever! Rude and unhelpful. Told me to just use the app and then the app wouldn't work and the guy just yelled ' then just use our night drop box because im too busy" very poor experience!

Erika M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
3.0

The billing was spotty and crappy. The original amount was put on hold and then five days later it was back in my account. Then there were a few times when I extended it a day and the single day was billed different amounts. It really messed my bank account up!

Jody A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana V. 
Clasificación:
5.0

Great team, and great equipment. Thank you

Amad P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
4.0

There was a little bit of a wait, but still a nice experience.

Kathleen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
4.0

Good customer services

LAWRENCE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN C. 
Clasificación:
5.0

Staff were friendly and kind, rental truck lovely. Parking lot was a tight fit to maneuver in and not many parking spots for people leaving their vehicles while renting.

Janice N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burl Z. 
Clasificación:
4.0

The truck ran very rough and I honestly thought it was going to die on us.

Kirstin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica T. 
Clasificación:
5.0

The guy that helped me was great but when I went to get in the van another guy moved it and I said warming it up for me? And he said I needed to move it it was in the way and he was a jackass 

Douglas H. 
Clasificación:
4.0

I know we arrived Saturday afternoon and it was busy, but guys at the 'turn in the vehicle' lanes were REALLY cranky and not nice. Young girl I met inside was so sweet and was the most helpful person yesterday. I gave an 'above average' rating because those cranky guys were working really fast to move the trucks!

JOANN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
4.0

Gracias

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy R. 
Clasificación:
5.0

I would us this location again!

CARY C D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kapena K. 
Clasificación:
3.0

I did my reservations online for a truck and both dolly's. When I got to the location and went in to get my keys, I decided I only needed the hand dolly for $7/day and not the other one that was $10. So, I left with only the hand dolly. To my surprise, after 2 days and dropping off the truck, my son left the hand dolly in my garage. Because of that, I was charged an extra $60 plus the $14/2days rental charge and that was expected as I need to return the dolly today, total accident. But, also to my surprise, the second dolly, $10/day was also still on my order, the one I never even took with me when I got the truck. So now, they not only charged me the daily $20 fee, but they think I also didn't return it and added $100 charge on top of that. The store wouldn't answer my calls nor the customer service lady's call who helped me after waiting on hold almost an hour. Now, my bank account is over drawn, I have to wait up to 3 days for a call back and then another 3 days for my refund to process all while accumulating fees for other things I've purchased as my account was unexpectedly over drawn. I'm very upset at the fact I'll be paying over draft fees for their mistakes. Yes, I kept the dolly on accident and that's on me, but that alone would not have overdrawn my account. It was the extra $120 for the one I never took that put me over.

TIFFANY K. 
Clasificación:
3.0

You need more employees or a better system of returning vehicles. I shouldn't have to wait in line for 30 min for the staff member to say I'll check this in later and send you an email. If that's the new standard then there should be a sign up and box for keys. I did try to do the check out process on your app but for some reason your app would not accept the picture that I kept taking therefore I couldn't proceed past that step.

Krissa S. 
Clasificación:
5.0

I have recently used this location a couple times....each time I experienced GREAT customer service and was very pleased.

MITCHELL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chelsey J. 
Clasificación:
5.0

Excellent customer service!

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Everything is great. Rep was nice and helpful. Thank you for making my moving day much easier. Never disappointed in uhual on this location.

Phong L. 
Clasificación:
5.0

Booking online helps tremendously for a ready pickup once you arrive. Great location to rent a Haul

Tony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy L. 
Clasificación:
5.0

Fantastic customer service communicative and attentive

sharon B. 
Clasificación:
5.0

Nothing - everything went super fine!

Doug G. 
Clasificación:
5.0

Not really, this was a very on point experience

Ryan W. 
Clasificación:
4.0

My reservation was for a truck in St Helens on 4/30 at 7:30 am. My truck pickup ended up being an hr and 20 minutes away in Gresham and the time assigned was towards the end of the day when I had movers coming in the morning. It was a nightmare. Eventually after a couple hours on the phone, I was able to pick up a truck the night before, but again it was a long way away from me. Ironically when I picked up my 26 ft truck, there was a lady there upset that they were sending her to St Helens to get her 26 foot truck (where I wanted to be) when her reservation was in Gresham. I was grateful I ended up with a truck and for the staff person who worked hard to find one for me for the 29th, but the ordeal took about 6 hours out of my day the day before our move.

Lynn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jazmin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clarence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theressia O. 
Clasificación:
5.0

Amazing team!

Ed M. 
Clasificación:
5.0

Ninguno

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
3.0

Picking up the trailer and using it was fine. It was the customer service beforehand that was lacking. I reserved a car hauling trailer about 2.5 months before my trip and was told all was in order and everything was fine. I then get a call the evening before (Easter Sunday) I'm to pick up my rental and a voicemail was left telling me I needed to call them--that there may be a problem with my rental pick up time and location (which I had reserved months before). I call back and talk to one person initially who needs to transfer me to a different department, sit on hold for 15 minutes, then get hung up on. I call back a second time, talk to the first person who transfers me to a different department, and get a recording saying they are closed. I call back a THIRD time, talk to someone who again says they need to transfer me, get transferred and sit on hold for about another 10 minutes and get a second person. That person tells me that everything seems to be okay, but that I need to call back again in the morning when they open at 7am to make sure that my rental will be available that day. This is after reserving the trailer 2.5 months ahead of time, and I have a carefully planned out schedule for the day of pick up and needed to have that trailer to be able to leave town on time. It all ended up being fine, and I got the trailer on time that day, but was very frustrated and irritated that I would be called the night before, on a holiday no less, and told that there may be a problem and I may not get my trailer. What good does it do to reserve it months ahead of time if this happens?? A very frustrating experience.

Kelly R. 
Clasificación:
5.0

Don't know their name, but the person who helped check me out and get my truck / auto transport set up was awesome. He walked me through everything in a detailed but unpatronizing way and got me out of there quick! Would absolutely rent from them again.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando T. 
Clasificación:
5.0

:)

Cody R. 
Clasificación:
4.0

Quick - no waits - easy drop off - great synergy from online to inperson!

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Harold H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEVERLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

james K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
2.0

Well, the truck only had 7300 miles on it but smelled like a solid ashtray. Stunk pretty bad. Had NO passenger side mirror. If i wasnt in such a hurry i wouldnt have taken the vehicle. On the board behind the cashier where the keys hang, there were keys hanging on the "Green" hook which seemed like what i was going to get, but instead the cashier grabbed the keys from the "Repair" (red) hook. I thought it meant it had been repaired which wouldve been fine. When i noticed the mirror was gone it was obvious that it meant that it NEEDED repaired. I dont think it shouldve been rentable to be honest. Vehicle drove okay though.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara O. 
Clasificación:
5.0

Great customer service at this location. I had the wrong size ball on my hitch and the guys there said no problem, borrow ours. I'm buying the correct ball from this store since the towing experience was much better than using my hitch with the incorrect size.

Thomas B. 
Clasificación:
5.0

nothing

CARL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

El cliente no dejó un comentario.

otto V. 
Clasificación:
5.0

Your app ,had me upload drivers license,when I arrived it didn't show it on form?it's in app heaven ,

Julie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROMMEL POLUMBARI R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neal B. 
Clasificación:
3.0

When I showed up to rent a truck and drop it off it took a really long time for someone to help me. I was 1 of 2 customers in the entire place both times. I had to wait about 15-20 minutes each time. Multiple employees walked by me without acknowledging me.

Ryan B. 
Clasificación:
5.0

NOTHING. Same as UHAUL in ST HElENS.

ruby L. 
Clasificación:
5.0

Excellent service, great employees and customer service was outstanding.

ed T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
4.0

Repeat customer. This location is professional and fair.

Radford P. 
Clasificación:
3.0

Provide equipment that is functional and not falling apart. Also make sure you are not double charging!

Tori C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

clifford H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Pat H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carol A. 
Clasificación:
5.0

Very nice service!

toni M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheron F. 
Clasificación:
1.0

Trailer was terribly noisy and braking was worn out. We just needed to leave though.

Paul B. 
Clasificación:
5.0

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

JESSICA E.  |  First Impressions 
Clasificación:
5.0

I wish the dolly was not already in the truck. We had 2 of our own dollies but the uhaul dolly was in our way so we ended up paying the rental fee for a dolly we did not use.

Cynthia B. 
Clasificación:
5.0

Great staff, efficient service.

Cynthia R. 
Clasificación:
5.0

Amazing Service and The truck ran smoothly with no issues.

Zachary S. 
Clasificación:
5.0

I was not satisfied with my three phone calls to UHaul (not the local business, but the national) in my attempt to get information. I received inaccurate information about my county's taxes to be charged, and twice the customer service person was very pushy about getting me to make a reservation even though I stated four times that I was not calling to do that and did not want to do that on that day.

William B. 
Clasificación:
4.0

Please ensure fuel level is full upon pick-up. Gracias.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Excellent customer service by staff.

angie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARSENIA B. 
Clasificación:
5.0

I was treated very professionally, quickly and appreciated, I would definitely use this location again

peter S. 
Clasificación:
5.0

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Deanna C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vance K.  |  Overall Experience 
Clasificación:
4.0

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

christine H.  |  Overall Experience 
Clasificación:
1.0

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Emily W.  |  Overall Experience 
Clasificación:
1.0

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

BEVERLY T.  |  Overall Experience 
Clasificación:
5.0

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Tracey A.  |  First Impressions 
Clasificación:
3.0

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Susan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann M.  |  Overall Experience 
Clasificación:
1.0

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn't offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Stephanie L.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff.

Cynthia D.  |  Online Move In 
Clasificación:
2.0

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Marissa O.  |  Overall Experience 
Clasificación:
4.0

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

FRANCES S.  |  Overall Experience 
Clasificación:
3.0

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Timothy F.  |  Overall Experience 
Clasificación:
2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

shanon f.  |  First Impressions 
Clasificación:
4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Julie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DONNA T.  |  Overall Experience 
Clasificación:
1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Jami H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE M.  |  Overall Experience 
Clasificación:
3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Roger A.  |  First Impressions 
Clasificación:
5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 

LARRY P.  |  Overall Experience 
Clasificación:
3.0

Every morning I have to go in and ask for building A to be opened for access!

Danell D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine l.  |  Overall Experience 
Clasificación:
5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn't have to scan my card because the door was open both times. I didn't feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

KAREN H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN R.  |  Overall Experience 
Clasificación:
2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

GILBERT O.  |  Overall Experience 
Clasificación:
5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

LARRY G.  |  First Impressions 
Clasificación:
5.0

Cody was spot on.

Craig S.  |  Online Move In 
Clasificación:
5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Wendy R.  |  Overall Experience 
Clasificación:
5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

mark l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry G.  |  Overall Experience 
Clasificación:
5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Heather R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

GEORGE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

todd d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B.  |  First Impressions 
Clasificación:
1.0

I emailed regarding my issues

Danielle S.  |  First Impressions 
Clasificación:
5.0

The staff was excellent to work with.

Delana S.  |  Overall Experience 
Clasificación:
5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

terry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S.  |  Overall Experience 
Clasificación:
2.0

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5'x10' and was actually 3.5'x10' with a raised area across the 10' width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don't think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Elizabeth E.  |  First Impressions 
Clasificación:
4.0

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rose K.  |  Overall Experience 
Clasificación:
5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

RICK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B.  |  Overall Experience 
Clasificación:
3.0

The guy that waited on me was rude. The truck was really dirty...

Tris S.  |  Overall Experience 
Clasificación:
5.0

All went smoothly. Great value with little stress.

Rickey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S.  |  Overall Experience 
Clasificación:
5.0

Just to emphasize how great the staff was!

cheryl C.  |  First Impressions 
Clasificación:
4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Terry S.  |  First Impressions 
Clasificación:
3.0

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rickey S.  |  First Impressions 
Clasificación:
3.0

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Cassie B.  |  Overall Experience 
Clasificación:
4.0

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Sharmel M.  |  Overall Experience 
Clasificación:
1.0

Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

John N.  |  Overall Experience 
Clasificación:
4.0

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Tobias L.  |  Overall Experience 
Clasificación:
5.0

We had a flat tire and the customer service was excellent.

Delana S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole Amber M.  |  First Impressions 
Clasificación:
3.0

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we've been there. It smelled like a dead body Rotting.

Charlotte S.  |  Overall Experience 
Clasificación:
5.0

Great customer service and final move out.

angela C.  |  Overall Experience 
Clasificación:
5.0

Well managed and lots of smiles. Thank You

Donald G.  |  Overall Experience 
Clasificación:
5.0

Storing my household goods was easy and convenient thanks to the staff.

Janice H.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful. Thanks Cory and co worker

Mark M.  |  First Impressions 
Clasificación:
4.0

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Doug S.  |  Overall Experience 
Clasificación:
5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L.  |  First Impressions 
Clasificación:
5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L.  |  Overall Experience 
Clasificación:
5.0

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Gabrielle L.  |  First Impressions 
Clasificación:
5.0

Great service.

Adrian P.  |  First Impressions 
Clasificación:
5.0

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Crystal W.  |  First Impressions 
Clasificación:
4.0

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Buffy M.  |  Overall Experience 
Clasificación:
5.0

I’m done

Bob K.  |  Overall Experience 
Clasificación:
5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Ed j.  |  First Impressions 
Clasificación:
5.0

Friendly and capable help.

Barb L.  |  First Impressions 
Clasificación:
3.0

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Nicholas J.  |  First Impressions 
Clasificación:
5.0

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Judy W.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

debra g.  |  First Impressions 
Clasificación:
5.0

Great people and centrally located

Vance K.  |  First Impressions 
Clasificación:
5.0

Would definitely use again.

micheal h.  |  Overall Experience 
Clasificación:
5.0

Very professional ,fast and efficient.

Joseph S.  |  First Impressions 
Clasificación:
5.0

They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Richard G.  |  First Impressions 
Clasificación:
4.0

The staff has been very helpful to all my needs.

Butch C.  |  Overall Experience 
Clasificación:
2.0

Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

TRENA J.  |  Overall Experience 
Clasificación:
4.0

Friendly service employees were very compiitent.

Art C.  |  First Impressions 
Clasificación:
5.0

I can only thank you for all the help...very good service.

JOSE G.  |  First Impressions 
Clasificación:
5.0

The guy was really nice and helpful

JAMES S.  |  First Impressions 
Clasificación:
5.0

very helpful

Catherine l.  |  First Impressions 
Clasificación:
5.0

Great storage facility.

Geraldine B.  |  Overall Experience 
Clasificación:
5.0

Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

ALBERT W.  |  Overall Experience 
Clasificación:
5.0

The manager was great! Everything went quickly and was very easy to understand.

Teri C.  |  First Impressions 
Clasificación:
5.0

Easy to deal with and helpful staff

JIM B.  |  Overall Experience 
Clasificación:
5.0

Perfect

Maria D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff.

bertina w.  |  Overall Experience 
Clasificación:
1.0

Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

KATIE H.  |  Overall Experience 
Clasificación:
5.0

Very personal customer service !

JULIE F.  |  Overall Experience 
Clasificación:
5.0

My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

daniel g.  |  Overall Experience 
Clasificación:
5.0

I would definetly do a ubox move again

LINDA B.  |  Overall Experience 
Clasificación:
5.0

I will only use this location for my storage needs, I’ve never had better service or security for my things.

Maria E.  |  Overall Experience 
Clasificación:
5.0

Great staff

Chris A.  |  Overall Experience 
Clasificación:
4.0

Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

wanda m.  |  Overall Experience 
Clasificación:
5.0

Friendly an helpful staff, excellent service

Jennifer M.  |  Overall Experience 
Clasificación:
3.0

All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

Jessica A.  |  Overall Experience 
Clasificación:
5.0

Was very happy with everything Thank you Jackie Creech

jacqueline c.  |  Overall Experience 
Clasificación:
5.0

Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

Larry L. | Reservación
Clasificación:
1.0

arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

JOSEPH F.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, secure storage, fair pricing

Cindy C.  |  Overall Experience 
Clasificación:
4.0

Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Endrea K.  |  Overall Experience 
Clasificación:
5.0

Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

Leslie S.  |  Overall Experience 
Clasificación:
5.0

Great service

lisa g.  |  Overall Experience 
Clasificación:
5.0

Helpful staff, flexible access.

wendell w.  |  Overall Experience 
Clasificación:
5.0

Professional and attentive

John P.  |  Overall Experience 
Clasificación:
5.0

Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Anna C.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

Great service. Thank You so much.

terry j.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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