Don't offer mobile pickup on a truck that the location keeps behind the security fence & unavailable to customers. I wandered around the parking lot for a long time before giving up on my search for the truck.
Jonathan S.Customer Reviews for U-Haul Storage of Gresham
Testimonials From Recent Customers
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the staff was kind considerate and extremely helpful. a big thank you to you all!!!!
JESSICA E. | First ImpressionsThe line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.
Deanna C. | First ImpressionsOther than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.
christine H. | Overall ExperienceNo one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job
Emily W. | Overall ExperienceYou did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking
BEVERLY T. | Overall ExperienceDo think doors to facility need upgrade. Workers were extremely helpful and efficient.
Tracey A. | First ImpressionsI emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.
Susan S. | Overall ExperienceMy storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn't offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.
Stephanie L. | Overall ExperienceVery friendly staff.
Cynthia D. | Online Move InThe location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.
Marissa O. | Overall ExperienceHallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,
FRANCES S. | Overall ExperienceJust a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....
Timothy F. | Overall ExperienceSecond time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.
shanon f. | First ImpressionsI was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this
Julie D. | Overall ExperienceImpossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.
Jami H. | Overall ExperienceThe staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.
Roger A. | First ImpressionsI started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL.
LARRY P. | Overall ExperienceEvery morning I have to go in and ask for building A to be opened for access!
Danell D. | Online Move InI do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn't have to scan my card because the door was open both times. I didn't feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door
KAREN H. | First ImpressionsUhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!
GILBERT O. | Overall ExperienceGreat staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.
LARRY G. | First ImpressionsCody was spot on.
Craig S. | Online Move InVery friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!
Wendy R. | Overall ExperienceThanks for the help with the move from Texas to Oregon. Couldn't have done it without this company
mark l. | Overall ExperienceGreat experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!
Heather R. | First ImpressionsLong time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.
GEORGE S. | Overall ExperienceI emailed regarding my issues
Danielle S. | First ImpressionsThe staff was excellent to work with.
Delana S. | Overall ExperienceWe have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.
terry S. | First ImpressionsI rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5'x10' and was actually 3.5'x10' with a raised area across the 10' width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don't think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.
Elizabeth E. | First ImpressionsHad a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.
Rose K. | Overall ExperienceWe had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.
RICK S. | First ImpressionsThe guy that waited on me was rude. The truck was really dirty...
Tris S. | Overall ExperienceAll went smoothly. Great value with little stress.
Rickey S. | Overall ExperienceJust to emphasize how great the staff was!
cheryl C. | First ImpressionsThe facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.
Terry S. | First ImpressionsClean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)
Rickey S. | First ImpressionsRyan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.
Cassie B. | Overall ExperienceI'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.
Sharmel M. | Overall ExperienceStaff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.
John N. | Overall ExperienceThe problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.
Tobias L. | Overall ExperienceWe had a flat tire and the customer service was excellent.
Delana S. | First ImpressionsHalf the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we've been there. It smelled like a dead body Rotting.
Charlotte S. | Overall ExperienceGreat customer service and final move out.
angela C. | Overall ExperienceWell managed and lots of smiles. Thank You
Donald G. | Overall ExperienceStoring my household goods was easy and convenient thanks to the staff.
Janice H. | Overall ExperienceVery professional and helpful. Thanks Cory and co worker
Mark M. | First ImpressionsSometimes when I showed up early the facility doors wouldn't open with my access card.
Doug S. | Overall ExperienceWith helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!
Gabrielle L. | First ImpressionsWith helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!
Gabrielle L. | Overall ExperienceWith helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!
Gabrielle L. | First ImpressionsGreat service.
Adrian P. | First ImpressionsEmployee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..
Crystal W. | First ImpressionsVery BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy
Buffy M. | Overall ExperienceI’m done
Bob K. | Overall ExperienceThe employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.
Ed j. | First ImpressionsFriendly and capable help.
Barb L. | First ImpressionsI was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs
Nicholas J. | First ImpressionsService was very busy but they helped me as soon as possible. Kudos to Cory!
Judy W. | Overall ExperienceEveryone was very helpful. Clean storage units. Safety lock doors are very important.
debra g. | First ImpressionsGreat people and centrally located
Vance K. | First ImpressionsWould definitely use again.
micheal h. | Overall ExperienceVery professional ,fast and efficient.
Joseph S. | First ImpressionsThey were quick, clean and walked us through the entire process of getting my free storage unit. They were great.
Richard G. | First ImpressionsThe staff has been very helpful to all my needs.
Butch C. | Overall ExperienceEntire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund
TRENA J. | Overall ExperienceFriendly service employees were very compiitent.
Art C. | First ImpressionsI can only thank you for all the help...very good service.
JOSE G. | First ImpressionsThe guy was really nice and helpful
JAMES S. | First Impressionsvery helpful
Catherine l. | First ImpressionsGreat storage facility.
Geraldine B. | Overall ExperienceGresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,
ALBERT W. | Overall ExperienceThe manager was great! Everything went quickly and was very easy to understand.
Teri C. | First ImpressionsEasy to deal with and helpful staff
JIM B. | Overall ExperiencePerfect
Maria D. | Overall ExperienceVery friendly and helpful staff.
bertina w. | Overall ExperienceBecause of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.
KATIE H. | Overall ExperienceVery personal customer service !
JULIE F. | Overall ExperienceMy daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck
daniel g. | Overall ExperienceI would definetly do a ubox move again
LINDA B. | Overall ExperienceI will only use this location for my storage needs, I’ve never had better service or security for my things.
Maria E. | Overall ExperienceGreat staff
Chris A. | Overall ExperienceNot the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.
wanda m. | Overall ExperienceFriendly an helpful staff, excellent service
Jennifer M. | Overall ExperienceAll of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!
Jessica A. | Overall ExperienceWas very happy with everything Thank you Jackie Creech
jacqueline c. | Overall ExperienceNathan, Joel, and Kaitlyn were very nice and had great customer-service skills.
Larry L. | Reservaciónarrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place
JOSEPH F. | Overall ExperienceFriendly staff, secure storage, fair pricing
Cindy C. | Overall ExperienceDriveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.
Endrea K. | Overall ExperienceOur Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!
Leslie S. | Overall ExperienceGreat service
lisa g. | Overall ExperienceHelpful staff, flexible access.
wendell w. | Overall ExperienceProfessional and attentive
John P. | Overall ExperienceExcellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.
Anna C. | Overall ExperienceEverything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.
Michelle S. | Overall ExperienceGreat service. Thank You so much.
terry j. | Overall Experience