Customer Reviews for U-Haul Storage of Gresham

5,404 comentarios

704 NE Hogan Dr   Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

(503) 667-0142

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 667-0142

704 NE Hogan Dr
Gresham, OR 97030
(Enter lot from Hogan Dr just north of Burnside intersection)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything was great. Great costumer service, great price. The biggest problem was we had no idea where to park our car when we got there. Every spot was blocked off.

Wendi T. 
Clasificación:
5.0

My reservation was initially at the Foster Road store. They did not have my trailer and arrangements were made to get a trailer at the noted location. I was supposed to receiver a $50 credit that I have yet to receive!!!!

JIM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kira M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katerina A. 
Clasificación:
4.0

The storage’s are secure, safe and the staff is usually very helpful.

Sean K.  |  Overall Experience 
Clasificación:
2.0

Windshield was dirty I thought it was on the outside but it was inside doors Creaking like a old rusty ford at drop off the gentleman who help me wasn't very friendly at all.. the gentleman that helped me with the pickup procedure was great he really was great to work with…

Calvin G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jairo R. 
Clasificación:
2.0

This site was chaos. Trucks being hitched to trailers in the return equip lane. Most other parking spaces where coned off so had to park in the pick up area. So that just compounded the mess.

Richard B. 
Clasificación:
3.0

Extremely compact and hard to maneuver within location.

Travis R. 
Clasificación:
3.0

Counter staff was a bit rude and surly ... treating me as though I was inconvience even though I prepaid and tried to make it easier for check in I had to ask him am I in wrong location? Wrong counter? what seems to be the issue...

Angel J. 
Clasificación:
2.0

overall, I had only 2 people I inter-acted with who were polite and nice. One being the very kind gent who got my transporter hooked up to my truck and my vehicle secured on it (he gets an A+++++ rating for everything. His boss who rented the truck to me was absolutely nasty and mean and obnoxious and does not belong in a customer service job. I won't go into it here but I nearly didn't rent the equipment because of his rudeness. Several customer service agents on the phone I tried to pry info out of, were nasty and obnoxious but the one in Atlanta, GA was super nice and convinced me not to take the truck back because I was tempted to unload my stuff and take the truck back and just be done with it due to the nasty nasty nasty treatment I got from customer service agents. I might not choose U-Haul in the future because they switched my check in point and though I understand staging of assets, customers should get credit on their miles for doing that as my original check in online the day I originally set this up was in Dayton, WA, then it switched to Waitsburg, and then to Walla Walla. By the way the sweet lady in Atlanta gave me an extra day due to the rudeness and the rotten rotten customer service I got when trying to get answers from the other agents. All in all the equipment performed flawlessly except the landing gear jack screw for the transporter needed to be greased as it was so difficult to use it required all of my strength and I am not a weak man, to get that lowered and then later back up to drive it. I usually saw 3 bars or more for fuel economy and found that other than the high noise level in the cab it was a pretty nice move albeit seat positions which were fixed and not movable, were really hard to deal with. I'm glad I only had about 330 or so miles to my destination to drive to or it'd wrecked my back. :( the one lady in Atlanta saved your bacon. She deserves a raise and a promotion for her excellent and kind service to me. Dennis Cimino p.s.: decades ago in the 1980's I rented a 24 footer and had nothing but trouble with that truck, and even back then the customer service was terrible too. but it got the job done.

DENNIS C. 
Clasificación:
1.0

I'm disappointed in uhaul in general

Bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Markus P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anton F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody A. 
Clasificación:
5.0

Bueno

Gui H. 
Clasificación:
5.0

great products and service. A+++++++

Ronald H. 
Clasificación:
5.0

Knowledgeable and friendly staff

Matthew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman B. 
Clasificación:
3.0

Seemed over whelmed. Lack of staff maybe. Pick up time ran late but they were trying. The young lady was helpful. Drop off the guy said unhook yourself or just have to wait. Once again young lady helped out. Overall I'm ok with service.

Charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JimW H. 
Clasificación:
5.0

You guys have a great service

Terry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
4.0

Online check in actually took longer than had I waited in line. And I had to go in anyway and wait to get the key. The radio power and volume don't work, so it's always on and can't turn it down. Online checkout was a pain as well. Wouldn't work. Thankfully an employee was available to check me out.

Kelli P. 
Clasificación:
2.0

Equipment was fine. People were unfriendly. No one smiled. Guy who processed my return seemed annoyed he had to process me. Told several times to check in on my phone. When I declined. He responded, "fine, wait over by the truck. I'll be there in minute." I will never use this location again. There's other choices.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

devin b.  |  First Impressions 
Clasificación:
3.0

Whoever the guy was working outside cleaning up was a complete dick because he was having a bad day. I let him know and he just walked away, completely unprofessional

Trent F. 
Clasificación:
5.0

They worked with me when I needed to extend my rental period and made sure that when I needed the trailer I had it. Excellent people from walk in to check out. I was very impressed by their helpfulness and professionalism. Everyone I interacted with is credit to your company.

Doug F. 
Clasificación:
5.0

The person who took care of me was outstanding! He was the best mannered and calmest person I have ever dealt with at a u-haul store. The store was crazy busy and he was calm as could be! He was efficient and effectively helping me, answering the phone and, directing other staff members to assist other customers. You need more employees like him!!!

STEVEN DEAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carrie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesus G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

Very pleased with the service got me in and on my way in no time! Thanks for the great service!

grant W. 
Clasificación:
3.0

We ordered a furniture dolly and we did not get it and still got charged for it. The mobile check-in process was really detailed but I understand why.

David R. 
Clasificación:
5.0

The office staff was very nice.

Sandra D. 
Clasificación:
3.0

Store was very busy upon pickup. Was greeted and helped within 5 minutes. Upon return I pulled up to the return equipment sign and sat for 10 minutes before anyone was around. I finally walked to the front desk and returned. Someone out front of the store coordinating, greeting and routing customers would be friendly and helpful.

Marc N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gene K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crying L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vince G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
1.0

Your staff is SO RUDE. No one cared that my literal life was endangered due to the truck dying while driving, and i was lied to about my contract.

Sierra H. 
Clasificación:
5.0

Everyone their was nice and polite. Check in and out was very easy!

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat S. 
Clasificación:
5.0

People at store were friendly and helpful. Trailer was a bit beat up. Reels were not lubricated. Ramps had rough edges. Actually cut my hand on a burr and it bled. Should have worn gloves, yes, but those edges need to be filed or have the ramps replaced. Would be great if the provided wheel straps were long enough to go over tires on my jeep. Had to provide my own straps to fit. Website said store would have proper straps to sell me; they did not. Proper straps should be provided. Experience was good due to the good attitude of the U-Haul employee. The equipment was good enough to do the job as long as I provided the proper length of strapping but that particular trailer needs a bit of attention. The provided strapping could be improved to make transporting vehicles with larger tires easier to accomplish.

GORDON S. 
Clasificación:
4.0

Slow service time, maybe understaffing

Samuel W. 
Clasificación:
5.0

My arrival at this store was because a different store had a corporate customer not return several units and my reservation was not available. Unfortunately another mix-up occurred in the process which was I was told the Gresham location had one reserved for me now but when I arrived they had no record of it. The manager was very understanding and while he had no truck of the size I needed he did get me the next closest one and apologized for the poor coordination and communication. Without the manager making room for the smaller truck my move would have been cancelled for the day and I would have lost several hundred dollars in minimum fee's for the movers I had reserved.

George K. 
Clasificación:
3.0

The uhaul was very dirty. I had to clean windshield and windows inside and out just to have a clear view. Dried mud, garbage under drivers seat, dash very dirty and dusty like hadn't been cleaned in over a month or longer. No gas on pickup, was nearly empty less than a quarter of tank. No automatic locks made opening passenger door a pain. Truck could use a toonup.

Elizabeth B. 
Clasificación:
3.0

Employees work hard here but there is always a line up. Takes a long time to get checked in and on your way. You need to streamline the process

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera C. 
Clasificación:
5.0

Well organized, clean and took the time to make sure we were ready to go.

michelle W. 
Clasificación:
5.0

I had troubles with the U-Haul self checkout app... asking for my DL when I'd already uploaded it from home, page was too short so entering text in fields is hidden behind my keyboard on Android, and misc retry errors that for me as a very tech savvy user, make the lines in the store preferable to the self-checkout process for future rentals.

David O. 
Clasificación:
5.0

Everyone was awesome! The experience was pleasant and easy. Thank you for everything.

Melissa H. 
Clasificación:
5.0

Thank you for all your professional help with you crew. At pickup and drop-off.

Phyllis C. 
Clasificación:
5.0

This was the easiest part of my week. Thank you to the staff. You guys are great!

MELISSA ANN R. 
Clasificación:
5.0

I had ordered an appliance dolly and they had included a regular dolly. We switched out but attendant forgot to record. I was charged for a new dolly on the other end when it wasn't returned. Took a bit of time to call and straighten things out. a bit more follow-through would be a good idea. Otherwise, their teams is always friendly, helpful and work really hard to get through the line in an expedient fashion! ¡Gracias!

Marlene M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy W. 
Clasificación:
5.0

The man was beyond helpful!!

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron A. 
Clasificación:
3.0

Don't offer mobile pickup on a truck that the location keeps behind the security fence & unavailable to customers. I wandered around the parking lot for a long time before giving up on my search for the truck.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J. 
Clasificación:
5.0

Very helpful and efficient staff

Ray H. 
Clasificación:
5.0

Outstanding job! Thank you!

Georgia M. 
Clasificación:
3.0

Customer service training.

William W. 
Clasificación:
1.0

My check in was good service. My truck was horribe and in poor running condition. When returning of truck the customer service was the worst customer service ever! Rude and unhelpful. Told me to just use the app and then the app wouldn't work and the guy just yelled ' then just use our night drop box because im too busy" very poor experience!

Erika M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
3.0

The billing was spotty and crappy. The original amount was put on hold and then five days later it was back in my account. Then there were a few times when I extended it a day and the single day was billed different amounts. It really messed my bank account up!

Jody A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana V. 
Clasificación:
5.0

Great team, and great equipment. Thank you

Amad P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward W. 
Clasificación:
4.0

There was a little bit of a wait, but still a nice experience.

Kathleen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
4.0

Good customer services

LAWRENCE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MORGAN C. 
Clasificación:
5.0

Staff were friendly and kind, rental truck lovely. Parking lot was a tight fit to maneuver in and not many parking spots for people leaving their vehicles while renting.

Janice N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Burl Z. 
Clasificación:
4.0

The truck ran very rough and I honestly thought it was going to die on us.

Kirstin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica T. 
Clasificación:
5.0

The guy that helped me was great but when I went to get in the van another guy moved it and I said warming it up for me? And he said I needed to move it it was in the way and he was a jackass 

Douglas H. 
Clasificación:
4.0

I know we arrived Saturday afternoon and it was busy, but guys at the 'turn in the vehicle' lanes were REALLY cranky and not nice. Young girl I met inside was so sweet and was the most helpful person yesterday. I gave an 'above average' rating because those cranky guys were working really fast to move the trucks!

JOANN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
4.0

Gracias

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy R. 
Clasificación:
5.0

I would us this location again!

CARY C D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kapena K. 
Clasificación:
5.0

the staff was kind considerate and extremely helpful. a big thank you to you all!!!!

JESSICA E.  |  First Impressions 
Clasificación:
5.0

The line was out the door on Saturday everyone was prompt very helpful and polite, I needed the truck longer than expected and it was not an issue. The key cards were not working right away and it took another day to get it to work. Finally. That's my only complaint. Because it was happening to a few people.

Deanna C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vance K.  |  Overall Experience 
Clasificación:
4.0

Other than a busy counter which resulted in waiting for simple answers and having no local number to call in time sensitive situations, the experience was very good.

christine H.  |  Overall Experience 
Clasificación:
1.0

No one checks ID’s, my unit was only accessible during office hours which was VERY inconvenient, half of the staff is rude, they do not care about safety and tell people to just “go drill out your lock”, my storage unit was BROKEN INTO, supposedly they can’t find anything on their footage which is highly suspicious to me either they really don’t look at their cameras or it’s an inside job

Emily W.  |  Overall Experience 
Clasificación:
1.0

You did not give me m money back even though I moved out 20 days early, and I got none of my money back. I would never rent from U-Haul again. And the rode t traps the size of a frying pan where gross not to mention no parking

BEVERLY T.  |  Overall Experience 
Clasificación:
5.0

Do think doors to facility need upgrade. Workers were extremely helpful and efficient.

Tracey A.  |  First Impressions 
Clasificación:
3.0

I emptied out my storage on Saturday January 8th. I had just paid my monthly storage payment on the 4th of 154.95. The employee assured me he would take care of it by Monday January 10th. Today is the 13th and I had to call customer service to try and resolve this isssue. Still waiting to hear from someone now.

Susan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann M.  |  Overall Experience 
Clasificación:
1.0

My storage unit was broken into. Nothing was done about it. No one looked through surveillance videos, I wasn't offered any compensation. No one really seemed to car. I paid a lot of money and my stuff would have been safer if I left it on a street corner. Will never use this storage facility again and am telling all of my friends not to use it either.

Stephanie L.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff.

Cynthia D.  |  Online Move In 
Clasificación:
2.0

The location and hours were fine. The only reason I had to leave was because there was a rodent infestation in my unit. It appeared that mice came in through two different holes in the unit and left urine and feces all over, as well as a few dead mice. I know for certain I did not have any perishable items that would cause this issue. It was all furniture and appliances. I would not recommend this location for your storage needs, I basically paid to have my items pooped on- gross! Now I'm in the process of making an insurance claim, just a big inconvenience overall.

Marissa O.  |  Overall Experience 
Clasificación:
4.0

Hallways in my area, had dog poop on the floors a few times, was gross, but that's life sometimes... Lights in hallways were good till, I sat down to go thru a few boxes, looking for some important papers...they keep going off,

FRANCES S.  |  Overall Experience 
Clasificación:
3.0

Just a suggestion but perhaps rent a larger and or multiple dumpsters and charge $10 or $20/month for those who wish to rent them or flat charge everyone like $5/month. You would most likely Make Money this way while eliminating the current issue of being dbl charged for over flowing dumpsters. That same plan outline would work for electricity use and or access to even if only on a monthy basis. Sometimes the only spare time I have to get something out, in, or clean my storage unit is after dark and having had both an inside and outside unit I would have Gladly Paid to rent electricity so I could plug ina light to see wth I'm doing. Please consider these requests....

Timothy F.  |  Overall Experience 
Clasificación:
2.0

Second time I have dealt with the person checking us in. Abrupt and not flexible.. Showed us what we needed to know. When asked about the free lock, because it says on the website multiple times - free lock with a rental. He could not handle the customer service and said, No! That is not how we do it here. When we got to the unit. There was a lock inside. He scooped it up. I said again. The website says there is a lock included. Again. He said no. We do not give out locks. From my experience it your website states something, you honor it.

shanon f.  |  First Impressions 
Clasificación:
4.0

I was a little concerned about the obvious rodent problem. I have not found any damage as of now but have not had time yet to go through everything. I did find droppings in my storage unit. I understand it's very hard to control this

Julie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUANITA V.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

DONNA T.  |  Overall Experience 
Clasificación:
1.0

Impossible to get ahold of anyone, god forbid it be someone specific, It was a nightmare trying to get through on phone. General manager was over and beyond great through when we found out my storage was over ran with rats. I had to throw away just about everything that was store in there. Some of it being very sentimental unreplaceable belongings.

Jami H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Summer S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE M.  |  Overall Experience 
Clasificación:
3.0

The staff was very friendly and helpful. The store was quite busy and there was a significant line waiting for a service representative.

Roger A.  |  First Impressions 
Clasificación:
5.0

I started with two storage units, one inside and the other outside. The former being exposed to the weather, somewhat was not good. Inside was much better. After ten years and paring down to one inside unit, my stuff survived in fantastic shape. Now moved out, I will highly recommend this facility. Thank GOD for UHAUL. 

LARRY P.  |  Overall Experience 
Clasificación:
3.0

Every morning I have to go in and ask for building A to be opened for access!

Danell D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine l.  |  Overall Experience 
Clasificación:
5.0

I do have a question about the security. I was told it was great security but twice I have gone to the storage unit and the entrance gate is wide open and then when I got to the door to enter my section of storage I didn't have to scan my card because the door was open both times. I didn't feel very secure. I do have a lock on my unit of course but I was told everything was going to be shut and you had to use your card to enter the gate and then into the door

KAREN H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JUSTIN R.  |  Overall Experience 
Clasificación:
2.0

Uhaul was not helpful when I lost my lock keys and offered no help and offered no solution other than call a locksmith. Locksmith was gonna cost more than the 165 I paid a month. Luckily we found a way to cut it off. No thanks to uhaul. So instead of continuing with uhaul I emptied and left. Only positive thing was the refund. Will I use uhaul again for storage....NO!

GILBERT O.  |  Overall Experience 
Clasificación:
5.0

Great staff, both of the young men who assisted us were courteous and professional. They were also remarkably fast and efficient. I could tell that they both took pride in the job.

LARRY G.  |  First Impressions 
Clasificación:
5.0

Cody was spot on.

Craig S.  |  Online Move In 
Clasificación:
5.0

Very friendly staff! When we emptied the storage unit we had to rent our trailer from another Uhaul and they were just as great!! Would definitely recommend and use again!

Wendy R.  |  Overall Experience 
Clasificación:
5.0

Thanks for the help with the move from Texas to Oregon. Couldn't have done it without this company

mark l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry G.  |  Overall Experience 
Clasificación:
5.0

Great experience! Kind and professional staff. Joel was AMAZING as he was able to open the truck because I had locked keys in it! Oops. Great place!

Heather R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

Long time customer. Moved out of town, but have engaged U-Haul services in my new location. Thanks for everything.

GEORGE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

todd d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B.  |  First Impressions 
Clasificación:
1.0

I emailed regarding my issues

Danielle S.  |  First Impressions 
Clasificación:
5.0

The staff was excellent to work with.

Delana S.  |  Overall Experience 
Clasificación:
5.0

We have had some complications with U-Haul storage in the past but this transaction went smoothly, the agent went above and beyond on a crazy busy day with staff out sick. Rented a truck, set up storage quick and easy.

terry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S.  |  Overall Experience 
Clasificación:
2.0

I rented the space in the morning and returned with a small utility trailer full of belongings. The outside doors to the indoor storage spaces were open and unlocked, not secure. The space I rented was not the size advertised. Supposed to be 5'x10' and was actually 3.5'x10' with a raised area across the 10' width of half of the total space of the floor looking like a bench, which greatly minimized the floor space. In addition, when we opened the door to the space, a large piece of ceiling sheetrock fell down from the ceiling, barely missing my head. Again, a large open space in the ceiling, not secure. Not acceptable. Also, there were steep stairs to the second floor, no elevator, which was very inconvenient. There were no other units available so we ended up taking our trailer full of stuff to Public Storage facility. Luckily we found a space at the last minute and we were able to move our load into that space that evening. The staff are all great and manager Cody is wonderful. He really helped me with an early appointment to have a hitch installed on my Highlander. And, I rented the storage, with the first month free. I appreciate everything they did to help and they were super busy but took the time to fully assist all their customers. Our area is under various levels of evacuation orders due to wildfires and we are all trying to safeguard at least some of our precious belongings. Cody and the staff are working extra hard to help people and I don't think that the condition of their storage adequately reflects their good works. The storage facility seems to be in poor condition and needs renovation including an elevator so that it meets ADA building standards for public access.

Elizabeth E.  |  First Impressions 
Clasificación:
4.0

Had a hard time logging into door access after swiping card at gate and door. Problem seemed that the entrance gate was often times open. Had to ask for help several times.

Rose K.  |  Overall Experience 
Clasificación:
5.0

We had a 400 mile move to make, equipment was selected online with no problem, felt comfortable selecting insurance and roadside assistance a sit was very affordable. The equipment performed perfectly and was a good ride and fun to drive. The assistance at the distant end was amazing considering it was a Saturday and everyone was checking equipment in and out. I got a storage unit that was perfect for was we needed, however, the access is limited to daytime hours as the door was not set up for the card access. I haven't used u-Haul in a few years but distinctly feel there is grand improvement in personnel, equipment and service.

RICK S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B.  |  Overall Experience 
Clasificación:
3.0

The guy that waited on me was rude. The truck was really dirty...

Tris S.  |  Overall Experience 
Clasificación:
5.0

All went smoothly. Great value with little stress.

Rickey S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S.  |  Overall Experience 
Clasificación:
5.0

Just to emphasize how great the staff was!

cheryl C.  |  First Impressions 
Clasificación:
4.0

The facility is super clean and well maintained. Most of the staff are helpful and work so hard. The reason they wouldn't get 5 stars is because the reservation system is not functional. I reserved one large and one medium unit a month before or 1000 mile cross border move. When I called to verify a week before the move, they had no record of my reservation even though I had been given a number. So I reserved again and to my dismay we were contacted during the 40 hour trip to say thre was no large unit. Both times I was left to feel I had done something wrong, though I had talked to multiple people and left a credit card number. We had to reschedule our movers and fortunately we had been given extra days in Canada on our 26' truck. We found storage at another facility in the city and unloaded three days after the original plan.

Terry S.  |  First Impressions 
Clasificación:
3.0

Clean but dated; carlock door non-functional preventing 24hr entry as advertised (waiting 2 yrs. for replacement door)

Rickey S.  |  First Impressions 
Clasificación:
3.0

Ryan we very rude and was trying to talk over me to gossip with the other guy running the desk. They did not greet me as I walked in and had to ask if they were open as they were on their phones talking.

Cassie B.  |  Overall Experience 
Clasificación:
4.0

I'd like to commend the managers and staff at this U-Haul location for the way they've responded during this Covid-19 pandemic. They've been gentle and understanding to those of us that have lost our sources of income and are unable to pay our storage dues. I stayed in contact and gave them updates on my situation and each time my news was met with kindness. Mentally & emotionally this has been a rough time for soooo many reasons but I appreciate the U-haul staff for making it a little less stressful.

Sharmel M.  |  Overall Experience 
Clasificación:
1.0

Staff was friendly and helpful. Negatives were I had several things stolen from my indoor unit. Several fishing poles and a clam gun. Total was about $600. A gap exists in adjacent units where the rollup door is at the front of the unit. The stolen items were all in reach to steal. Filing a complaint with corporate was denied. No camera existed on the isle my storage unit was. Very disappointed and lost some sentimental expensive items.

John N.  |  Overall Experience 
Clasificación:
4.0

The problems with booking a trailer one-way from Toronto, ON, Canada, to Portland, OR, USA, on a German credit card (5 calls with the hotline, only the last one with another associate brought the wanted result) were annoying, but the rest was absolutly flawless.

Tobias L.  |  Overall Experience 
Clasificación:
5.0

We had a flat tire and the customer service was excellent.

Delana S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicole Amber M.  |  First Impressions 
Clasificación:
3.0

Half the time we were at the facility the gates were broken. Our unit has had a leak in the ceiling And was falling in the whole time we've been there. It smelled like a dead body Rotting.

Charlotte S.  |  Overall Experience 
Clasificación:
5.0

Great customer service and final move out.

angela C.  |  Overall Experience 
Clasificación:
5.0

Well managed and lots of smiles. Thank You

Donald G.  |  Overall Experience 
Clasificación:
5.0

Storing my household goods was easy and convenient thanks to the staff.

Janice H.  |  Overall Experience 
Clasificación:
5.0

Very professional and helpful. Thanks Cory and co worker

Mark M.  |  First Impressions 
Clasificación:
4.0

Sometimes when I showed up early the facility doors wouldn't open with my access card.

Doug S.  |  Overall Experience 
Clasificación:
5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L.  |  First Impressions 
Clasificación:
5.0

With helpful staff and efficient service, this Gresham U-Haul moving and storage facility is a valuable resource to the community and new residents to the area!

Gabrielle L.  |  Overall Experience 
Clasificación:
5.0

With helpful and efficient service, this Gresham Uhaul moving and storage facility is a valuable resource to the community and new residents from out of state!

Gabrielle L.  |  First Impressions 
Clasificación:
5.0

Great service.

Adrian P.  |  First Impressions 
Clasificación:
5.0

Employee went above and beyond to help, was very nice and showed myself my unit and where to find the hand carts. Keep up the great work..

Crystal W.  |  First Impressions 
Clasificación:
4.0

Very BUSY place! I had to learn when to come, what hour of which day if I needed help. The staff is very attentive. The bathroom is clean and a welcome site! blessings * buffy

Buffy M.  |  Overall Experience 
Clasificación:
5.0

I’m done

Bob K.  |  Overall Experience 
Clasificación:
5.0

The employee helping me did a terrific job managing a large group with diverse requests that showed up just before closing on Thursday. He got me settled into a new storage unit and helped others too.

Ed j.  |  First Impressions 
Clasificación:
5.0

Friendly and capable help.

Barb L.  |  First Impressions 
Clasificación:
3.0

I was happy with the associate but the locker was small and up stairs and there is no lift gate have to carry everything up stairs

Nicholas J.  |  First Impressions 
Clasificación:
5.0

Service was very busy but they helped me as soon as possible. Kudos to Cory!

Judy W.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful. Clean storage units. Safety lock doors are very important.

debra g.  |  First Impressions 
Clasificación:
5.0

Great people and centrally located

Vance K.  |  First Impressions 
Clasificación:
5.0

Would definitely use again.

micheal h.  |  Overall Experience 
Clasificación:
5.0

Very professional ,fast and efficient.

Joseph S.  |  First Impressions 
Clasificación:
5.0

They were quick, clean and walked us through the entire process of getting my free storage unit. They were great.

Richard G.  |  First Impressions 
Clasificación:
4.0

The staff has been very helpful to all my needs.

Butch C.  |  Overall Experience 
Clasificación:
2.0

Entire move was horrible. Staff in AZ gave me a malfunctioning truck. Trailer with no air in the tires.Improperly hooked to the truck. No instructions.No call after formal complaint. No partial refund

TRENA J.  |  Overall Experience 
Clasificación:
4.0

Friendly service employees were very compiitent.

Art C.  |  First Impressions 
Clasificación:
5.0

I can only thank you for all the help...very good service.

JOSE G.  |  First Impressions 
Clasificación:
5.0

The guy was really nice and helpful

JAMES S.  |  First Impressions 
Clasificación:
5.0

very helpful

Catherine l.  |  First Impressions 
Clasificación:
5.0

Great storage facility.

Geraldine B.  |  Overall Experience 
Clasificación:
5.0

Gresham Store Has Nice Accessories @ Reasonable Price,,Thank You , Albert W.,

ALBERT W.  |  Overall Experience 
Clasificación:
5.0

The manager was great! Everything went quickly and was very easy to understand.

Teri C.  |  First Impressions 
Clasificación:
5.0

Easy to deal with and helpful staff

JIM B.  |  Overall Experience 
Clasificación:
5.0

Perfect

Maria D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff.

bertina w.  |  Overall Experience 
Clasificación:
1.0

Because of the poor care of the units my stuff was infested with rodents and I lost most of my things. Then to top that off I was never offered insurance so I will not receive any compensation.

KATIE H.  |  Overall Experience 
Clasificación:
5.0

Very personal customer service !

JULIE F.  |  Overall Experience 
Clasificación:
5.0

My daughter had rented a large moving truck to Move with, and it had a strong odor of exhaust, had to drive with the window down, you really need to do something about it, before someone has an wreck

daniel g.  |  Overall Experience 
Clasificación:
5.0

I would definetly do a ubox move again

LINDA B.  |  Overall Experience 
Clasificación:
5.0

I will only use this location for my storage needs, I’ve never had better service or security for my things.

Maria E.  |  Overall Experience 
Clasificación:
5.0

Great staff

Chris A.  |  Overall Experience 
Clasificación:
4.0

Not the bed location only because getting in and out of the lot can be tricky. The staff however were all great. I had trouble clearing out my storage unit and they were extremely helpful.

wanda m.  |  Overall Experience 
Clasificación:
5.0

Friendly an helpful staff, excellent service

Jennifer M.  |  Overall Experience 
Clasificación:
3.0

All of the associates I worked with were friendly, helpful and understanding. They went above and beyond what I expected. I was disappointed to receive a damaged unit with a door that wouldn't close!

Jessica A.  |  Overall Experience 
Clasificación:
5.0

Was very happy with everything Thank you Jackie Creech

jacqueline c.  |  Overall Experience 
Clasificación:
5.0

Nathan, Joel, and Kaitlyn were very nice and had great customer-service skills.

Larry L. | Reservación
Clasificación:
1.0

arrived during normal hours to find everything locked.Also found my unit locked by facility even though I paid my balance. Also had repeated arguments w/ staff about access & hours. H8 this place

JOSEPH F.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, secure storage, fair pricing

Cindy C.  |  Overall Experience 
Clasificación:
4.0

Driveway congestion was a problem several times. Upset to learn that my renters insurance covered any storage unit after having to pay your policy. Exit month should be prorated.

Endrea K.  |  Overall Experience 
Clasificación:
5.0

Our Ubox was delivered on time and in great shape! The whole experience was pleasant - great customer service! We found it very easy and reliable!

Leslie S.  |  Overall Experience 
Clasificación:
5.0

Great service

lisa g.  |  Overall Experience 
Clasificación:
5.0

Helpful staff, flexible access.

wendell w.  |  Overall Experience 
Clasificación:
5.0

Professional and attentive

John P.  |  Overall Experience 
Clasificación:
5.0

Excellent service and very friendly and help employees even despite being extremely busy on a Sunday. Office staff and scheduling folks over the phone were incredibly accommodating and helpful.

Anna C.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly when I picked up my U-Box. They had plenty of room to safely load my belongings. Everyone was extremely helpful.

Michelle S.  |  Overall Experience 
Clasificación: