Customer Reviews for U-Haul Storage of Burien

3,892 reviews

13645 1st Ave S   Burien, WA 98168
(@ 138th St)

(206) 246-8775

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(206) 246-8775

13645 1st Ave S
Burien, WA 98168
(@ 138th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROSE B. 
Rating:
3.0

A truck was stolen from there 5 minutes after I pulled in the parking lot

Jennifer E. 
Rating:
4.0

My trailer lights would work on my truck.Couldnt use the trailer unfortunately.Good experience.Hopefully I get my refund.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN P. 
Rating:
4.0

Customer did not leave a comment.

Geronimo G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW RYAN N. 
Rating:
2.0

I'm not sure what you can do, all i know is that the truck that i rented wobbled like crazy in the steering wheel, had a sputter of some sort. So maybe maintain the trucks better.

Andrew R. 
Rating:
3.0

Just dropped off the uhaul here. The location was clean and well light at night.

CLIFF H. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL C. 
Rating:
3.0

Cons: Our truck was buried in the back and not ready when we arrived for our appointment. The wiper blades barely functioned and we were driving during a huge rainstorm. The loading ramp was rusted and required 3 people to push it onto the lock. The rear door latch was also rusted and very difficult to open and close. Pros: The truck had a full tank of gas. The employees wore masks and asked customers to as well.

GREGORY H. 
Rating:
5.0

great customer service

MARK B. 
Rating:
1.0

Location did not honor credit as promised by customer service tech via phone for change in pick up location. Van had 1/16 tank of gas requiring me to go straight to gas station and anxious of running out of gas in unknown city. Dash of van was extremely dusty. End of rental follow-up was unacceptable. Rental manager never contacted me as promised and issued a $50 credit with a message I could not see because I do not have a uhaul account. I asked for the manager to contact me by phone. Still have not heard from them.

HOGAN S. 
Rating:
2.0

Customer did not leave a comment.

MELISSA U. 
Rating:
5.0

Customer did not leave a comment.

NANCY C. 
Rating:
1.0

One of the employees, I think the manager, yelled at me, gaslit me, and repeatedly interrupted me when I was talking to him on the phone. Horrible experience because of him.

Rochelle B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

Customer service (Julian?) was very helpful and professional.

William E. 
Rating:
5.0

Unfortunately, I can't remember the name of the woman that helped me but she was very friendly and accommodating and made the experience effortless

SAMUEL HOWARD B. 
Rating:
5.0

Customer did not leave a comment.

JOSEF P. 
Rating:
2.0

I had asked for 2 packs of blankets. When I arrived at home, the blankets were not in the truck, so I had to return with the truck and get them. The girl who got them for me said she had them and was trying to flag me down, and I told her she should have called me. Mike told me to bring the truck back filled to the same gas level I received it, which I did. The woman who checked me in said I would not receive any fuel credit unless the truck was 1/4 full when it was returned. I received it at 1/8 full and drove about 30 miles. She also said I would not get any money back for the one pack of unused blankets. The $29.99 on the side of the truck is extremely misleading as my charge was over $120. I knew I would be paying for mileage, the truck rental, insurance, and the blankets. It seems unreasonable the extra would be over$90 with tax.

Cynthia O. 
Rating:
1.0

After picking up equipment parked across the street to grab quick breakfast and the truck was being towed. The location manager directed the tow truck driver to my truck vice the abandoned truck down the street. This ended up with me arguing in the rain over it all and being late to my destination. Ridiculous. Supposedly the manager was going to give me a discount for the trouble but that is yet to be seen.

TODD A. 
Rating:
5.0

The manager on duty was awesome. But I was unhappy with the service uhaul gave me. I was told that my pick up location for 1 of the 2 trucks I was picking up was changed no more than 18 hours before it was changed. The 2nd trucks location was changed right at the time I was picking up the 1st truck. Not very good customer service at all. I have a corporate account and I rent multiple trucks a month.

DAVID G. 
Rating:
1.0

Have the truck that I reserved there.

CHASE D. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE ANN S. 
Rating:
5.0

Customer did not leave a comment.

Chun C. 
Rating:
5.0

great customer service and fast

MARK B. 
Rating:
4.0

Customer did not leave a comment.

SULUAMA L. 
Rating:
5.0

Keep up the good work. Very nice and professional people that work here. -Kyle

KYLE ADAM H. 
Rating:
5.0

Awesome

RAJEEV A. 
Rating:
1.0

Worst Service Ever. Worst day of my life. Do not use U-Haul. On my way to pick my truck (Saturday) at Tacoma, WA they called me to tell me that they didn't have the truck. They apologized and gave me some extra few miles. I had my two group of movers schedule for that day, and I had to cancel them for an extra charge. But this doesn't end here. The next day (Sunday) they asked me to go at 9:00AM to another location to pick up the truck so I trusted them (U-Haul) and booked my two group of movers ($400) for Sunday. One at my former location and the other group for my current location for unloading the truck. Guess what? When I got to the new location of U-Haul they said they didn't have a truck either. My movers were at my place already. I lost both appointments for my movers. I lost $400. Then U-Haul from the second place at Tacoma sent me to Puyallup, WA. 35 minutes away from Tacoma because that's the only place they found a truck for me. I spent $50 in my Uber. It took half of day. I did the moving by myself with my friend and I lost $400 of the movers. The thing is that when I was at Tacoma, there was a several other couples with the same problem. Uhaul didn't have their trucks. The thing is the guys from the always say: “It's not our fault, it's traffic faults” Dude, you work for U-Haul, it's your fault.

Alberto V. 
Rating:
4.0

The staff were really friendly and helpful, even on a busy Saturday morning.

KATHRYN ANNETTE M. 
Rating:
1.0

Ronnie is one of the rudest people that I have ever came across in my life. She changed my reservation. Gave me the wrong address, then told me I was checked in when I wasn't. Didn't add the equipment that I needed and already added to my previous reservation that was cancelled. She then asked me how many people were in the branch I said 2 she made a comment about people just wanting to live off the government and not work. She then hung up on me. I have absolutely no intention on ever using uhaul again. I hope whoever actually works above her has a serious rude awakening in regards to company representation. This experience has been beyond disturbing

Aisha M. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Martin Conchas-Michel is a true asset. He is cheerful, patient and helpful- very nice to work with. Five stars for Martin.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
3.0

have the window handles in good repair, service the engines regularly, and have the facility sufficiently staffed

Deirdre T. 
Rating:
2.0

1)Driver side manual window handle was missing so it was difficult to open the window. 2) Female front desk staff was VERY UNFRIENDLY and lacked customer service skills. She was short and abrupt in helping us. It was apparent that she hated her job and her having to work there.

Adam K. 
Rating:
5.0

Customer did not leave a comment.

RANDY P. 
Rating:
4.0

Customer did not leave a comment.

Ulonda P. 
Rating:
4.0

Staff at this location are great, but your website and customer service call center are HORRIBLE. Zero stars.

JENNY S. 
Rating:
4.0

The employees at this location are great. What's not great is the UHaul website and customer service. Zero stars for for them.

JENNY S. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Truck was obviously smoked in heavily. Stank.

Richard F. 
Rating:
1.0

Customer did not leave a comment.

ANTHONE F. 
Rating:
2.0

Worked with two individuals at this location. 1st person, Tabitha was very nice and professional. She was having some issues with the computer system so I believe it took longer than normal to get the U-haul. It cost me, for unknown reasons $200 more. She claimed the insurance was not included when I set up the reservation. I thought it was since I was very adamant about the insurance. She did not go with us to complete the walk around. She did not help or show me I only had a short window to do a walk around for the auto transport as well. Did not know which auto transport I was going to receive. U-haul only had 1/4 tank of gas -> very unprofessional. When we went back to the lot, she was not there only a young man. Not sure if he was the mechanic or just maintenance employee. No manager on duty. Should have been all red flags but had the U-haul already packed. Took in the appliance cart - he advised he would take care of it. Asked if I had to sign anything for returning it or a receipt. He said no. Tried to charge me over $400 for the auto transport. I told him I already paid for it that morning. He said according the the computer I did NOT pay for it. When I produced the receipt from that morning, he was like, oh. Then we walked out - noticed I could not use the text link to do the auto transport to complete the walk around. The equipement was so close together, he pulled out the auto transport and scratched a line down the side. I told him I was taking pictures in case it came back on me. Also had a witness with me to confirm. He marked the side. He was not going to help me load my vehicle. I told him I thought I paid the extra fees for it. He tried to charge me $50 again. Should have know something was up. When the U-haul and auto transport was hooked together. Discovered the parking lights would not work. Turn signals and brake lights worked. He threw a wrench and said he it was the truck. I am not sure he knew what to do or how to fix. He said he would have to take it out of commission and he could not guarantee when another truck the same size would come through. We said we would gamble. He was okay with it. Driving, there were other things not working we discovered. The cigarette lighter would work for a few hours then had to use the other one. Then that one acted up switched back and forth over 4.5 days of traveling. Plug to auto transport wiggled free and out of socket. A mess!

HELEN C. 
Rating:
1.0

No drop box available for after hour drop off. I tried to call the customer service but was on hold over an hour. Really terrible experience overall.

ABDINAJIB O. 
Rating:
5.0

Customer did not leave a comment.

Patrick V. 
Rating:
5.0

Nothing really,stay open later maybe during peak season...otherwise great place

Michael T. 
Rating:
5.0

IT GOOD

DAN H. 
Rating:
5.0

Customer did not leave a comment.

KATHRINE L. 
Rating:
5.0

Maybe have more options on 26ft trucks its very limited.

DOMINIQUE H. 
Rating:
2.0

Pictures on the contract were of the trailer when it was new, and it was currently in very used condition. Was double charged for my rental, and when I tried to call, they kept forwarding me to a storage place who was “helping with calls.” Very frustrating.

WILLIAM S. 
Rating:
3.0

Consistency between employees. My rental van did not have a full tank of gas as the attendant said and had an almost empty tank. I was told to put notice to that on the walk around text which did not come through until hours later. So the attendant said take a picture of it with the date time stamp. When I returned it, the new attendant said they do not accept pictures and I should have done it through the initial walk around text which I couldn't do because I received it towards the end of my time with the van. Just some consistency with discrepancies would be appreciated and make ease of process easier since the initial walk around text didn't come through until hours later

BRONNIE K. 
Rating:
5.0

Great as fuck ! Love ❤

ANH N. 
Rating:
5.0

Customer did not leave a comment.

PATRICK ERWIN H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK V. 
Rating:
5.0

Steering is pretty loose. Don't recommend driving it on the freeway.

LAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
5.0

Competent, friendly staff.

STEPHANIE D. 
Rating:
5.0

WASH WINDOWS INSIDE AND OUT . This was not done.

Melisa M. 
Rating:
2.0

Location is congested

IVORIE T. 
Rating:
2.0

Location was congested

IVORIE T. 
Rating:
5.0

Great customer service friendly people all was smooth and well

DANIEL P. 
Rating:
3.0

Returned truck after hours. Attempted to use the App to complete the rental. It stalled on uploading the odometer reading, so then I'm stuck there with no way to proceed. Eventually we just put the keys in the key drop and left. U-Haul closed out the transaction a fews days later, charges were okay, but I got no invoice and no answer to inquiries. Very poor communication and systems, I'd say. I would not recommend using their App.

Robert H. 
Rating:
2.0

It was a terrible experience, very unprofessional, probably will not be using Uhaul ever again.

TIMOTHY K. 
Rating:
2.0

Customer did not leave a comment.

PAMELA F. 
Rating:
5.0

The drop of was quick and easy and there were not issues. A location in Indiana did say the truck had not been returned to look into the issues but we returned it here before the due date.

Mackinsey T. 
Rating:
5.0

Excellent customer service from beginning to end.

Stephanie D. 
Rating:
3.0

I was not happy with the service especially the two women sorry did not know their names they were not professional. There was one difference & I explained to them & they said just a mile . For it's not about the mile it about customer service. This the first time that happened to me I always go to on 35th AVE SW West Seattle & they are the best great service & respectful.

HAILESLASIE A. 
Rating:
1.0

I been doing besness with u haul sênse 1992 loco lòng distênse and storage till now this y they buose me take my money for no use it been vêry bed special with bu

ABDELKRIM A.  |  Overall Experience 
Rating:
2.0

The women that help us that morning was rude and seem like she is so unhappy with her job. Which is sad, because we were in a good mood until we have to deal with her attitude and rudeness

LY Y. 
Rating:
2.0

Its dirty here, there is a mattress located on the side of my storage unit that has been there over a month since I moved stuff into my storage. Huge eyesore. It would be nice to see the place get cleaned up.

Amber H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

YAHYA MOHAMMED A. 
Rating:
5.0

Customer did not leave a comment.

Amy T. 
Rating:
2.0

Customer did not leave a comment.

Nicolette V. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
1.0

Very rude staff that accuse you of things when video footage clearly shows something different.

BETHANY Z. 
Rating:
3.0

Made reservations over two weeks in advance this was the 3 rd location to pick up trailer, 40 miles away from where I was, reservations was closest to my stay, unacceptable, very disappointing

BRADLEY M. 
Rating:
5.0

Very good team working there! I'll be going back there when I need a trailer.

LEO M. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

GORDON ALLEN G. 
Rating:
2.0

Still waiting on a refund due to non functional lighting on the trailer…

ISAAC T. 
Rating:
4.0

Customer did not leave a comment.

ADAM M. 
Rating:
2.0

Staff need more training, not very friendly. I got billed incorrectly twice still haven't credit. For more information call me 206-290-2235

Anish K. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LAURIN D. 
Rating:
1.0

I ordered a 20ft truck a week in advance .5 miles from my house and when I arrived it was not there. My reservation had been confirmed yet the only remedy was having to drive to Burien, 30 minutes out of the way and 50 minutes back to my house, on the morning I was moving. I had to move out of my house with an hour and a half less time before the deadline because of this mistake on UHaul's part. Additionally, I was not able to bring my couches to my new house because I had to get a shorter truck. This was one of the worst experiences with any company I have ever had.

ANA M. 
Rating:
5.0

Michael is amazing always helpful and professional. No matter what shift he's working stays with great attitude an makes everyone's day.

Kevon R. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
4.0

Have better signs to find the drop off key box.

Sarah K. 
Rating:
5.0

Burien U-Haul was a great experience. Even though it is out of my area. Was definitely worth the drive.

Michael K. 
Rating:
2.0

Notify customer that side mirrors have been folded in and need to be repositioned before entering roadway. Reduce wait time (in line.)

SARA L. 
Rating:
2.0

My reservation was changed without my knowledge until a day or two before my scheduled pickup. From about a mile from my location to close to 20 miles away on the other side of Seattle. Very inconvenient!

Mitchell S. 
Rating:
1.0

I was charged for filling the gas tank to full but when I received the vehicle it was only at 3/4 tank.

John M. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

The specific location is great. The Uhaul reservation department, that routes all the callls, sucked. I found I could get straight answer by going to the physical location and it's better to skip the central number.

MATTHEW H. 
Rating:
3.0

Customer did not leave a comment.

Kevin Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky H.  |  First Impressions 
No reviews have been submitted for this location.

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