Customer Reviews for U-Haul Storage of Burien

3,856 comentarios

13645 1st Ave S   Burien, WA 98168
(@ 138th St)

(206) 246-8775

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 246-8775

13645 1st Ave S
Burien, WA 98168
(@ 138th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
3.0

have the window handles in good repair, service the engines regularly, and have the facility sufficiently staffed

Deirdre T. 
Clasificación:
2.0

1)Driver side manual window handle was missing so it was difficult to open the window. 2) Female front desk staff was VERY UNFRIENDLY and lacked customer service skills. She was short and abrupt in helping us. It was apparent that she hated her job and her having to work there.

Adam K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ulonda P. 
Clasificación:
4.0

Staff at this location are great, but your website and customer service call center are HORRIBLE. Zero stars.

JENNY S. 
Clasificación:
4.0

The employees at this location are great. What's not great is the UHaul website and customer service. Zero stars for for them.

JENNY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
4.0

Truck was obviously smoked in heavily. Stank.

Richard F. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANTHONE F. 
Clasificación:
2.0

Worked with two individuals at this location. 1st person, Tabitha was very nice and professional. She was having some issues with the computer system so I believe it took longer than normal to get the U-haul. It cost me, for unknown reasons $200 more. She claimed the insurance was not included when I set up the reservation. I thought it was since I was very adamant about the insurance. She did not go with us to complete the walk around. She did not help or show me I only had a short window to do a walk around for the auto transport as well. Did not know which auto transport I was going to receive. U-haul only had 1/4 tank of gas -> very unprofessional. When we went back to the lot, she was not there only a young man. Not sure if he was the mechanic or just maintenance employee. No manager on duty. Should have been all red flags but had the U-haul already packed. Took in the appliance cart - he advised he would take care of it. Asked if I had to sign anything for returning it or a receipt. He said no. Tried to charge me over $400 for the auto transport. I told him I already paid for it that morning. He said according the the computer I did NOT pay for it. When I produced the receipt from that morning, he was like, oh. Then we walked out - noticed I could not use the text link to do the auto transport to complete the walk around. The equipement was so close together, he pulled out the auto transport and scratched a line down the side. I told him I was taking pictures in case it came back on me. Also had a witness with me to confirm. He marked the side. He was not going to help me load my vehicle. I told him I thought I paid the extra fees for it. He tried to charge me $50 again. Should have know something was up. When the U-haul and auto transport was hooked together. Discovered the parking lights would not work. Turn signals and brake lights worked. He threw a wrench and said he it was the truck. I am not sure he knew what to do or how to fix. He said he would have to take it out of commission and he could not guarantee when another truck the same size would come through. We said we would gamble. He was okay with it. Driving, there were other things not working we discovered. The cigarette lighter would work for a few hours then had to use the other one. Then that one acted up switched back and forth over 4.5 days of traveling. Plug to auto transport wiggled free and out of socket. A mess!

HELEN C. 
Clasificación:
1.0

No drop box available for after hour drop off. I tried to call the customer service but was on hold over an hour. Really terrible experience overall.

ABDINAJIB O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick V. 
Clasificación:
5.0

Nothing really,stay open later maybe during peak season...otherwise great place

Michael T. 
Clasificación:
5.0

IT GOOD

DAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRINE L. 
Clasificación:
5.0

Maybe have more options on 26ft trucks its very limited.

DOMINIQUE H. 
Clasificación:
2.0

Pictures on the contract were of the trailer when it was new, and it was currently in very used condition. Was double charged for my rental, and when I tried to call, they kept forwarding me to a storage place who was “helping with calls.” Very frustrating.

WILLIAM S. 
Clasificación:
3.0

Consistency between employees. My rental van did not have a full tank of gas as the attendant said and had an almost empty tank. I was told to put notice to that on the walk around text which did not come through until hours later. So the attendant said take a picture of it with the date time stamp. When I returned it, the new attendant said they do not accept pictures and I should have done it through the initial walk around text which I couldn't do because I received it towards the end of my time with the van. Just some consistency with discrepancies would be appreciated and make ease of process easier since the initial walk around text didn't come through until hours later

BRONNIE K. 
Clasificación:
5.0

Great as fuck ! Love ❤

ANH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK ERWIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK V. 
Clasificación:
5.0

Steering is pretty loose. Don't recommend driving it on the freeway.

LAWRENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW O. 
Clasificación:
5.0

Competent, friendly staff.

STEPHANIE D. 
Clasificación:
5.0

WASH WINDOWS INSIDE AND OUT . This was not done.

Melisa M. 
Clasificación:
2.0

Location is congested

IVORIE T. 
Clasificación:
2.0

Location was congested

IVORIE T. 
Clasificación:
5.0

Great customer service friendly people all was smooth and well

DANIEL P. 
Clasificación:
3.0

Returned truck after hours. Attempted to use the App to complete the rental. It stalled on uploading the odometer reading, so then I'm stuck there with no way to proceed. Eventually we just put the keys in the key drop and left. U-Haul closed out the transaction a fews days later, charges were okay, but I got no invoice and no answer to inquiries. Very poor communication and systems, I'd say. I would not recommend using their App.

Robert H. 
Clasificación:
2.0

It was a terrible experience, very unprofessional, probably will not be using Uhaul ever again.

TIMOTHY K. 
Clasificación:
2.0

El cliente no dejó un comentario.

PAMELA F. 
Clasificación:
5.0

The drop of was quick and easy and there were not issues. A location in Indiana did say the truck had not been returned to look into the issues but we returned it here before the due date.

Mackinsey T. 
Clasificación:
5.0

Excellent customer service from beginning to end.

Stephanie D. 
Clasificación:
3.0

I was not happy with the service especially the two women sorry did not know their names they were not professional. There was one difference & I explained to them & they said just a mile . For it's not about the mile it about customer service. This the first time that happened to me I always go to on 35th AVE SW West Seattle & they are the best great service & respectful.

HAILESLASIE A. 
Clasificación:
1.0

I been doing besness with u haul sênse 1992 loco lòng distênse and storage till now this y they buose me take my money for no use it been vêry bed special with bu

ABDELKRIM A.  |  Overall Experience 
Clasificación:
2.0

The women that help us that morning was rude and seem like she is so unhappy with her job. Which is sad, because we were in a good mood until we have to deal with her attitude and rudeness

LY Y. 
Clasificación:
2.0

Its dirty here, there is a mattress located on the side of my storage unit that has been there over a month since I moved stuff into my storage. Huge eyesore. It would be nice to see the place get cleaned up.

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAHYA MOHAMMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicolette V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
1.0

Very rude staff that accuse you of things when video footage clearly shows something different.

BETHANY Z. 
Clasificación:
3.0

Made reservations over two weeks in advance this was the 3 rd location to pick up trailer, 40 miles away from where I was, reservations was closest to my stay, unacceptable, very disappointing

BRADLEY M. 
Clasificación:
5.0

Very good team working there! I'll be going back there when I need a trailer.

LEO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON ALLEN G. 
Clasificación:
2.0

Still waiting on a refund due to non functional lighting on the trailer…

ISAAC T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM M. 
Clasificación:
2.0

Staff need more training, not very friendly. I got billed incorrectly twice still haven't credit. For more information call me 206-290-2235

Anish K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL LAURIN D. 
Clasificación:
1.0

I ordered a 20ft truck a week in advance .5 miles from my house and when I arrived it was not there. My reservation had been confirmed yet the only remedy was having to drive to Burien, 30 minutes out of the way and 50 minutes back to my house, on the morning I was moving. I had to move out of my house with an hour and a half less time before the deadline because of this mistake on UHaul's part. Additionally, I was not able to bring my couches to my new house because I had to get a shorter truck. This was one of the worst experiences with any company I have ever had.

ANA M. 
Clasificación:
5.0

Michael is amazing always helpful and professional. No matter what shift he's working stays with great attitude an makes everyone's day.

Kevon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
4.0

Have better signs to find the drop off key box.

Sarah K. 
Clasificación:
5.0

Burien U-Haul was a great experience. Even though it is out of my area. Was definitely worth the drive.

Michael K. 
Clasificación:
2.0

Notify customer that side mirrors have been folded in and need to be repositioned before entering roadway. Reduce wait time (in line.)

SARA L. 
Clasificación:
2.0

My reservation was changed without my knowledge until a day or two before my scheduled pickup. From about a mile from my location to close to 20 miles away on the other side of Seattle. Very inconvenient!

Mitchell S. 
Clasificación:
1.0

I was charged for filling the gas tank to full but when I received the vehicle it was only at 3/4 tank.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy B. 
Clasificación:
5.0

The specific location is great. The Uhaul reservation department, that routes all the callls, sucked. I found I could get straight answer by going to the physical location and it's better to skip the central number.

MATTHEW H. 
Clasificación:
5.0

Personable employees, easy, problem free rental!

KENNETH T. 
Clasificación:
5.0

Martyn was friendly and helpful.

Philip H. 
Clasificación:
5.0

We didn't interact with anyone here -- dropped off after hours.

Andrea T. 
Clasificación:
1.0

You guys suck at taking care off customers and double charge them. I will never come back to this trash place again.

DOI N. 
Clasificación:
5.0

A special call out to Mike for his work in this location. He handled the line of customers with expert skills.

STEVEN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Molly M. 
Clasificación:
5.0

The woman who checked us in was great! She had to explain that my reserved truck was overbooked and not available, not a happy job. But she went the extra mile and found a truck that we could have that moment as long as we returned by specific time in the afternoon as it was needed the next morning. It is not good that the U-Haul system over books their trucks! I would rather pay in advance to make sure I have my truck when I get there, Not just a credit card hold

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAROD K. 
Clasificación:
3.0

Dropped off the truck the same day, even though it wasn't due until the next afternoon. It was shortly after 7:00pm, so I was prepared to check out online and drop the keys. However, the "open" sign was still on and as I walked to the key drop, an employee walked out, greeted me and took the keys from me. I asked if there was anything more I needed to do and he said, "No, I'll take care of everything." Following this I received an additional bill with a $20 charge that I don't believe I should be billed for. Perhaps this was to make up for the discount I received..? I will not likely use U-Haul services again.

ROBERT S. 
Clasificación:
5.0

Both employees were friendly and helpful. Quick and easy rental experience.

Tarek A. 
Clasificación:
5.0

.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH D B. 
Clasificación:
5.0

Maybe have a sign indicating where to park personal car when coming in to get U-Haul.

MOLLY MARIE C. 
Clasificación:
2.0

We were told the Uhaul we were being given had a half of a tank of gas, but it only had a quarter tank. There was also already a utility dolly on the truck when we received it that we did not order or use that we were still charged for. We were also not given a walk through of the vehicle with an employee, which we have always had in the past. We will be much more careful next time so we don't get scammed out of any more money.

Lindsay H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin Y.  |  First Impressions 
Clasificación:
4.0

Jessica and Martine were very helpful in helping us through the whole process. Thank you to all of the employees at this location.

DANIEL P. 
Clasificación:
5.0

This place was a friendly, honest, thorough and their fleet was there when I needed a truck. The fellas who helped me were to of the most down to earth people ever. Could not have went better.

Ronnie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Helena R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
3.0

It's wrong that you get charged $20 to utilize after hours drop off

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
4.0

tailgate between gril and metal side was filled with debris and broken glass fragments, took 1/2 hour to clean it out with stick

PAMELA C. 
Clasificación:
2.0

He attempted to be helpful. It was understaffed and he had minimal ability to help. Wish i had known how huge the gas tank was... i got hosed on gas.

DEJA H. 
Clasificación:
5.0

Martin is so excellent! I really enjoyed working with him.

Amanda J. 
Clasificación:
4.0

Excellent customer service.

MICHAEL ANTHONY G. 
Clasificación:
3.0

the gas wasn't right emailed amount retuned no credit

MARK B. 
Clasificación:
2.0

Every detail of my rental wad screwed up. Was supposed to pick up in West Seattle and drop off in SeaTac. Was told the day before I had to pick up in Burien. Get there in the morning, find out I also now have to drop it off back in burien. I ask for the dolly I rented and was told they didn't have any and that if I wanted one I would have to go to the west Seattle location to get it. So I drive the truck to the other location to pick it up. Guy gives me an attitude and say I have to return it there. Why am I having to do all this running around due to YOUR incompetence??

Samuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

Nothing. It was easy and perfect. Nice people. Check in was super easy

DIONE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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