Customer Reviews for U-Haul Storage of Burien

3,822 comentarios

13645 1st Ave S   Burien, WA 98168
(@ 138th St)

(206) 246-8775

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(206) 246-8775

13645 1st Ave S
Burien, WA 98168
(@ 138th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent customer service from beginning to end.

Stephanie D. 
Clasificación:
3.0

I was not happy with the service especially the two women sorry did not know their names they were not professional. There was one difference & I explained to them & they said just a mile . For it's not about the mile it about customer service. This the first time that happened to me I always go to on 35th AVE SW West Seattle & they are the best great service & respectful.

HAILESLASIE A. 
Clasificación:
1.0

I been doing besness with u haul sênse 1992 loco lòng distênse and storage till now this y they buose me take my money for no use it been vêry bed special with bu

ABDELKRIM A.  |  Overall Experience 
Clasificación:
2.0

The women that help us that morning was rude and seem like she is so unhappy with her job. Which is sad, because we were in a good mood until we have to deal with her attitude and rudeness

LY Y. 
Clasificación:
2.0

Its dirty here, there is a mattress located on the side of my storage unit that has been there over a month since I moved stuff into my storage. Huge eyesore. It would be nice to see the place get cleaned up.

Amber H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

YAHYA MOHAMMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicolette V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve P. 
Clasificación:
1.0

Very rude staff that accuse you of things when video footage clearly shows something different.

BETHANY Z. 
Clasificación:
3.0

Made reservations over two weeks in advance this was the 3 rd location to pick up trailer, 40 miles away from where I was, reservations was closest to my stay, unacceptable, very disappointing

BRADLEY M. 
Clasificación:
5.0

Very good team working there! I'll be going back there when I need a trailer.

LEO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON ALLEN G. 
Clasificación:
2.0

Still waiting on a refund due to non functional lighting on the trailer…

ISAAC T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM M. 
Clasificación:
2.0

Staff need more training, not very friendly. I got billed incorrectly twice still haven't credit. For more information call me 206-290-2235

Anish K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL LAURIN D. 
Clasificación:
1.0

I ordered a 20ft truck a week in advance .5 miles from my house and when I arrived it was not there. My reservation had been confirmed yet the only remedy was having to drive to Burien, 30 minutes out of the way and 50 minutes back to my house, on the morning I was moving. I had to move out of my house with an hour and a half less time before the deadline because of this mistake on UHaul's part. Additionally, I was not able to bring my couches to my new house because I had to get a shorter truck. This was one of the worst experiences with any company I have ever had.

ANA M. 
Clasificación:
5.0

Michael is amazing always helpful and professional. No matter what shift he's working stays with great attitude an makes everyone's day.

Kevon R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
4.0

Have better signs to find the drop off key box.

Sarah K. 
Clasificación:
5.0

Burien U-Haul was a great experience. Even though it is out of my area. Was definitely worth the drive.

Michael K. 
Clasificación:
2.0

Notify customer that side mirrors have been folded in and need to be repositioned before entering roadway. Reduce wait time (in line.)

SARA L. 
Clasificación:
2.0

My reservation was changed without my knowledge until a day or two before my scheduled pickup. From about a mile from my location to close to 20 miles away on the other side of Seattle. Very inconvenient!

Mitchell S. 
Clasificación:
1.0

I was charged for filling the gas tank to full but when I received the vehicle it was only at 3/4 tank.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy B. 
Clasificación:
5.0

The specific location is great. The Uhaul reservation department, that routes all the callls, sucked. I found I could get straight answer by going to the physical location and it's better to skip the central number.

MATTHEW H. 
Clasificación:
5.0

Personable employees, easy, problem free rental!

KENNETH T. 
Clasificación:
5.0

Martyn was friendly and helpful.

Philip H. 
Clasificación:
5.0

We didn't interact with anyone here -- dropped off after hours.

Andrea T. 
Clasificación:
1.0

You guys suck at taking care off customers and double charge them. I will never come back to this trash place again.

DOI N. 
Clasificación:
5.0

A special call out to Mike for his work in this location. He handled the line of customers with expert skills.

STEVEN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Molly M. 
Clasificación:
5.0

The woman who checked us in was great! She had to explain that my reserved truck was overbooked and not available, not a happy job. But she went the extra mile and found a truck that we could have that moment as long as we returned by specific time in the afternoon as it was needed the next morning. It is not good that the U-Haul system over books their trucks! I would rather pay in advance to make sure I have my truck when I get there, Not just a credit card hold

Ronald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAROD K. 
Clasificación:
3.0

Dropped off the truck the same day, even though it wasn't due until the next afternoon. It was shortly after 7:00pm, so I was prepared to check out online and drop the keys. However, the "open" sign was still on and as I walked to the key drop, an employee walked out, greeted me and took the keys from me. I asked if there was anything more I needed to do and he said, "No, I'll take care of everything." Following this I received an additional bill with a $20 charge that I don't believe I should be billed for. Perhaps this was to make up for the discount I received..? I will not likely use U-Haul services again.

ROBERT S. 
Clasificación:
5.0

Both employees were friendly and helpful. Quick and easy rental experience.

Tarek A. 
Clasificación:
5.0

.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH D B. 
Clasificación:
5.0

Maybe have a sign indicating where to park personal car when coming in to get U-Haul.

MOLLY MARIE C. 
Clasificación:
2.0

We were told the Uhaul we were being given had a half of a tank of gas, but it only had a quarter tank. There was also already a utility dolly on the truck when we received it that we did not order or use that we were still charged for. We were also not given a walk through of the vehicle with an employee, which we have always had in the past. We will be much more careful next time so we don't get scammed out of any more money.

Lindsay H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin Y.  |  First Impressions 
Clasificación:
4.0

Jessica and Martine were very helpful in helping us through the whole process. Thank you to all of the employees at this location.

DANIEL P. 
Clasificación:
5.0

This place was a friendly, honest, thorough and their fleet was there when I needed a truck. The fellas who helped me were to of the most down to earth people ever. Could not have went better.

Ronnie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Helena R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
3.0

It's wrong that you get charged $20 to utilize after hours drop off

Terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
4.0

tailgate between gril and metal side was filled with debris and broken glass fragments, took 1/2 hour to clean it out with stick

PAMELA C. 
Clasificación:
2.0

He attempted to be helpful. It was understaffed and he had minimal ability to help. Wish i had known how huge the gas tank was... i got hosed on gas.

DEJA H. 
Clasificación:
5.0

Martin is so excellent! I really enjoyed working with him.

Amanda J. 
Clasificación:
4.0

Excellent customer service.

MICHAEL ANTHONY G. 
Clasificación:
3.0

the gas wasn't right emailed amount retuned no credit

MARK B. 
Clasificación:
2.0

Every detail of my rental wad screwed up. Was supposed to pick up in West Seattle and drop off in SeaTac. Was told the day before I had to pick up in Burien. Get there in the morning, find out I also now have to drop it off back in burien. I ask for the dolly I rented and was told they didn't have any and that if I wanted one I would have to go to the west Seattle location to get it. So I drive the truck to the other location to pick it up. Guy gives me an attitude and say I have to return it there. Why am I having to do all this running around due to YOUR incompetence??

Samuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

Nothing. It was easy and perfect. Nice people. Check in was super easy

DIONE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARLANA K. 
Clasificación:
1.0

Your prices are not accurately displayed or as advertised. There were a ton of sneaky add-on fees which ended up quadrupling the advertised price. I'm sure you've heard of it from other customers already, but your company is a SCAM!

John R. 
Clasificación:
4.0

Great and friendly staff.

Jacqueline G. 
Clasificación:
1.0

I went by the day before drop off to verify that they had my storage unit ready for move in. The guy says they did so I said I'd be back tomorrow. Went back the next day and the same guy said oh we don't have one. I said well you said yesterday it was ready so did you lie? He then found some keys. Wandered off to check. He came back and said I don't have the right key. My dad walked in at this point and then his whole story changed. Like being female meant I couldn't tell he was full of it. He then opened what I would describe as the crappiest, dirtiest, and missing ceiling pieces unit. I was not interested and did not trust the location anymore. The manager them came out started walking to my truck still full as if to put it away and I stopped her saying it's not unloaded and I'm not sure it will be yet. She played it off like she wasn't walking towards the road and the only thing there my truck. My dad then came back from calling our help to not come yet. She preceeded to ignore me and only talk to him asking if she could find a different unit which her employee said they couldn't do. At this point to say I'm not happy is an understatement. My dad of course deferred to me as to what was to be done. The manager then finally acknowledged my presence. After she looked for a minute she stated there was no other unit. I said I'd find another company and asked if I could leave the car dolly. She said I could so I dropped the car dolly with them to check in but they didn't. then took my truck to a different storage facility. I returned the truck after an hour and was told that they would email me my receipt and they didn't for hours after. Still unsure if they checked in the car dolly. My overall experience was a dumpster fire. Will never book uhaul again. Completely disappointed in my treatment and equipment.

Heather W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAEVAN-CLARCK T. 
Clasificación:
5.0

Everything was fantastic! All employees at both locations were delightful! Thanks Uhaul! :)

Emily P. 
Clasificación:
5.0

the staff at Burien location where very helpfull. i want to thank you for the great people that work for you.

BRYANT G. 
Clasificación:
1.0

The guy was rude. Very rude! I said I needed it longer than two days. WTH?!? Said I had to pay $20 a dat extra. Get a call telling me to turn it in because they rented it out from under me!! AND THEN charged me $56!!! I even rushed over. So upset! No! Definitely not recommending!!!

Tasha R. 
Clasificación:
5.0

Installation was faster than expected. Mechanic/ front desk was friendly.

Sina P. 
Clasificación:
4.0

Vehicle was very dirty. Staff was very friendly.

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVA S. 
Clasificación:
5.0

Great service with a smile!

BRADFORD K. 
Clasificación:
5.0

Can't get much better than perfect. It was a "perfect" experience both picking up and dropping off. ¡Gracias!

Rick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN B. 
Clasificación:
5.0

Great service no one beat uhaul

BENNY B. 
Clasificación:
5.0

very friendly and quick service. thank you

Thomas T. 
Clasificación:
3.0

I got charged for an extra 45 miles… I drove from sequim to Burien. If the distance was too far why would that not be in the initial quote when I gave my addresses? I was offered to dispute the charge, but it already went through after I disputed it. NOT THIS LOCATION'S FAULT

Jacob P. 
Clasificación:
5.0

They were kind and quick service. Thank you.

HYUN P. 
Clasificación:
5.0

They were extremely good

DAVID CULLINS A. 
Clasificación:
5.0

Martin ensured the check out and check in process went smoothly. The truck was clean. It was a great rental experience.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS B. 
Clasificación:
3.0

Windshield was filthy on the outside and as well as the inside. No one came out to check out the vehicle before I left, and one explained that I would receive a text about this vehicle. You guys are really not what I look for when I rent any type of vehicle.

MANUEL ZAMORA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marjorie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer V. 
Clasificación:
2.0

The woman who did my paper work and hookup the trailer did a great job. Also, the man who unhooked the trailer when I returned it was quick and efficient. The trailer was a little dirty.

DAVID S. 
Clasificación:
2.0

Hire more staff one person per shift is not reasonable. Follow through on sending a receipt. Train staff in customer service

CJ C. 
Clasificación:
1.0

The customer service at this location is awful. Michael Galloway who helped me on this visit was nicer than most. Most of the front office people are rude and act like their job is to save lives sitting in an air-conditioned room, renting vans. They are not eager to help, try to make it your job to hear their mumbled voices, and do their best to the do the least amount of work possible. A simple "thank you" is asking for too much at this location. Talk about LAZY! The day before I showed up in person asking to rent a van. The associate (not Michael) say "i can't book you a reservation." I said "why?" He said "I just can't.". AGAIN I said "I've came here before. Why can't I rent a van?" He said "because it's month end" (without any explanation as what that even means. Today or tomorrow are just random days to me as a customer). I had to press him for more answers til he said "UHaul doesn't allow us to handle in store reservations at month end." That whole conversation took 10 minutes when he could put some professional effort and used his breath in the beginning to explain that in 30 seconds or less. Talk about LAZY! The van was so dirty on the outside when I got it. The inside was decent, but clearly not vacuumed. Also, I was charged for the dolly and they didn't even remember to put it in the van. I had to drive up to remind them after they made me walk really far on my own to get the van. Talk about LAZY! All I see at this location is LAZINESS from the employees. That's the most memorable part.

ROSELLE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcellous G. 
Clasificación:
5.0

I don't think there is anything to improve. I thought I was gonna have a problem because I got the vehicle and tank wasn't full. No problem at all, took a snapshot and all good. Really liked the self drop off after working hours.

HIRAM P H. 
Clasificación:
4.0

Just a comment to say that the gentleman that helped me at pickup was super helpful.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky H.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Propane service delivered straight to your door!

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