Comentarios del cliente para U-Haul Storage of Burien

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage of Burien

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Terry R. en

Grado:

After hours return phone app is poorly designed and unable to recover from errors. Phone service people are much better then the lousy automation.

Wendy L. en

Grado:

El cliente no dejó un comentario.

Samuel P. en

Grado:

El cliente no dejó un comentario.

Melissa S. en

Grado:

Tyler was a welcomed relief from experiences I have had with other Uhaul location personal. Knowledgeable with personal concern.

Ryan Z. en

Grado:

Truck was ready to roll when we got there. Also the people working there were very understandable when our move took a bit longer than expected. Thanks for all your help!

Justin W. en

Grado:

The mileage was completely incorrect and I submitted a photo to show. I did not drive 400 miles I only had the vehicle for a max of 2 hours. I will not be paying the 200+ bill until someone calls and explains it all. The guy behind the counter was absolutely a nightmare as far as customer service goes.

Shawn S. en

Grado:

Inspect the items a little better, i didnt notice until we got to our destination, that the car trailer was missing a ramp. I wasnt charged for it, but i did have to reschedule and take a day off work.

Antonio S. en

Grado:

No comentarios al respecto

David C. en

Grado:

The lot was cluttered and difficult to get in to. The 2 guys working were polite, but seemed to be far less experienced than other locations I have been to. The charges were triple what I expected to pay...

Shawn L. en

Grado:

El cliente no dejó un comentario.

ieasha m. en

Grado:

Someone broke into my storage and manager is rude and doesn't need the job. Please watch your cameras

Andrew A. en

Grado:

El cliente no dejó un comentario.

Jennie W. en

Grado:

This was the WORST uhaul experience I've ever had. I had requested a review of my phone calls with RSA to determine whether I was owed a refund, and I know FOR A FACT the district manager did not listen to them, or he would have heard my reason for requesting said refund. I was brushed off repeatedly,despite multiple attempts to get my complaint across. Honestly, I am deterred from ever using uhaul again after this poor experience with their district manager. Shame on you uhaul for hiring such an incompetent human.

Robert C. en

Grado:

El cliente no dejó un comentario.

Roger G. en

Grado:

I have had to lean on them for a month and a half for alot of rentals. They have been each and every time professional and courteous. They by far are my favorite uhaul place in Seattle

Thomas C. en

Grado:

Unprofessional staff at Rental Pick Up Location Great service at Hickory location

Maureen L. en

Grado:

The person helping me had his phone on a music program that was playing Rap with “f-ing” every third word. He did not turn it down or off while helping me.

Rebekah L. en

Grado:

Nothing. There were no other customers there when I picked up the vehicle so there was no waiting. It was the best experience I have had at uhaul.

Theodore L. en

Grado:

The trailer I rented was clean, but the roll up door wasn't working properly. It was very hard to open and would jam.

Edward P. en

Grado:

THE GUY AT THE COUNTER MADE A FEW MISTAKES. I THINK HE'S NEW. FORGOT TO PUT THR DOLLY IN THE TRUCK, OTHERWISE, EXCEPT FOR THE INCONVENIENCE HE COST ME, MY EXPERIENCE WAS OKAY.

Jenifer S. en

Grado:

The kids running the place were pretty unprofessional. The girl that helped us was the best of the bunch but all the young men hanging around seemed like they were unaware that they were actually supposed to be working and taking care of customers. But all that said, we still got what we needed.

DUANE T. en

Grado:

El cliente no dejó un comentario.

Robyn B. en

Grado:

We were charged an extra day and mileage that were charges we did not incur. Am now waiting 48 hours for a call back relating to those charges. Bad customer service. The location of pickup was changed 3 times.

Hunter A. en

Grado:

Photos taken to verify truck were on wrong truck (could tell by the identification numbers) and the bed was full of charcoal and super dirty...

Michael B. en

Grado:

El cliente no dejó un comentario.

Daisy J. en

Grado:

I emptied my storage unit and closed account but staff did not close account. Just found out I have a late fee. Terrible service will not recommend to anyone

Kevin T. en

Grado:

El cliente no dejó un comentario.

Shane S. en

Grado:

Wasn’t treated nicely by one of the employees and my storage rental was messed up so I had to find one on my own and I didn’t get the discount I was supposed to get not a good experience and I have always used uhaul but now I’m reconsidering my decision.

Kyle Y. en

Grado:

El cliente no dejó un comentario.

Kymberli S. en

Grado:

There was a drug needle in my van as well as probation paperwork from what I guess was the person who rented the vehicle before me.

Terry T. en

Grado:

El cliente no dejó un comentario.

Melissa W. en

Grado:

The staff was very good at getting me processes and out the door quickly! Thank you!

Jason K. en

Grado:

El cliente no dejó un comentario.

Tea'Launna B. en

Grado:

I’ve rented trucks from this location several times and this last one was the worse. The truck that was rented to me had a busted fuel tank. When brought to the attention to the manager it was dismissed. The other staff there was absolutely rude and disrespectful

Clinton J. en

Grado:

El cliente no dejó un comentario.

Christy R. en

Grado:

When I booked for a Sunday, I was told the mileage was .89, but if I booked weekday it would be .59 to .79, so I changed to Monday. I was still charged .89/mile. I was told the rate could go down if I go over 100 miles. the odometer could not be read, because a message light came on saying the front left tire was low. So I could not determine how many miles I was going, plus I was worried about tire being low. When I talked with the person at the location, they said it didn't matter. I think I should have been compensated some how.

Heather R. en

Grado:

Woman at the front desk was very friendly and helpful. The men outside however were the complete opposite. Very rude. On multiple occasions made rude comments about my husband and I in front of us. Worst customer service I have ever had.

Shari S. en

Grado:

Poor customer service. Vehicle wasn't clean.

Huong D. en

Grado:

Make parking for customer

James A. en

Grado:

El cliente no dejó un comentario.

Gabriel N. en

Grado:

The attendant did not seem to know the equipment and had difficulties hooking it up.

REID D. en

Grado:

Needed receipt emailed to me that had the total cost of the trip. Not zero.

gary B. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

Prior to this pick up, I reserved a van online and when I arrived at the dealership I have been told that they had no vans left over as supposedly the system overbooked the vans for that day. I would suggest that only the vehicle really available be confirmed and available to your customers. I ended up to

usman A. en

Grado:

People that work there are lazy and acting like they are being forced to be there.

Jordan M. en

Grado:

El cliente no dejó un comentario.

Rodney L. en

Grado:

El cliente no dejó un comentario.

Alexander M. en

Grado:

El cliente no dejó un comentario.

Elizabeth J. en

Grado:

El cliente no dejó un comentario.

Michelle T. en

Grado:

truck was not clean, they did not check my truck back in an overcharged me, wiping my bank account clean when I have bills to pay. Beacrice from customer service understood how angry I was an helped me. shes the only smart person there! but I will never rent from them again.

Travis S. en

Grado:

The team was great and the process for picking up and dropping off was seamless.

Stephanie M. en

Grado:

I picked up the 15' truck I rented and at checkout they tell me it should have a 1/4 tank of gas in it....I drive it off the lot and onto the freeway to meet my 4 workers @ $15 an hour and before I am even off the freeway for the short distance of Burien to Tukwila the truck is beeping and says 48 miles until empty then it starts dropping fast 38,33,26,22,14,12, and with in 1.5-2 miles it is down to saying empty in 8 miles and then 2 miles and I meet my workers and let them know to follow me to the gas station up the street and then it was at 1 mile until empty (STRESSFUL) so I put $30 dollars of gas in it while I am paying 4 workers $15. an hour to wait for me so we can head to our job ahead. While filling up I call into Uhaul to let them know and they said to make sure I talk to the Burien site when I drop the truck off. When I am done around 3pm I call into Burien to ask what should I do about gas? Fill it up to 1/4 tank or leave it? They said fill it up to 1/4 or I will be charged for them to do it. So I go to the gas station again put another $25. in it and take it back. I wait around to check it in to a person who knows how to credit as the guy trying to check me in is new and doesn't know how to do it. So the lead lady finally comes after about 15 mins and I tell her the issues I have had and she says I will get a $47. credit. Now I am looking at my bill they emailed me and they gave me a $47 credit for gas and charged me a $25 fee for clean up??????????? WTH?? I need a $100 credit for mine and my workers time for the mess up and stress today!!! In Burien they ARE AWARE that their Trucks get their gas Stolen OFTEN as they have said it to me.....Your problem shouldn't be my problem?? I rent from this Uhaul location often--at least 20-30 times a year for many years. Someone at (UHaul) needs to credit me correctly and have their workers CHECK THEIR TRUCKS BEFORE they let them leave their lot on EMPTY and MESS UP someones day. This is a BIG company and should not be happy with this happening. BAD business for sure UHAUL!! I will be calling to complain until Uhaul makes this right.

errol P. en

Grado:

You did not have my reservation I had to come back to get I was told I would get a 50$ incovienence fee for credit did not get it I was told I would was late on moving vehicle almost lost it etc

elizibeth O. en

Grado:

El cliente no dejó un comentario.

Maugasola E. en

Grado:

El cliente no dejó un comentario.

Matthew M. en

Grado:

This was the WORST experience I’ve ever had with a company in my entire life. Both of our reservations were not kept, the employee was rude and absolutely incompetent. He overcharged me, he put insurance on after I said I didn’t want it, he didn’t tell me I needed to put gas in the truck, he directed me to the wrong truck, he blatantly ignored me when I asked why the keys were incorrect, and there was a car accident in the parking lot while I was there because it was so unorganized. The GM was nice and tried to remedy the situation but I’m very disappointed they didn’t do an immediate charge back when the employee overcharged me. I also wanted to return my rental to Edmonds and they had me return it to Lynwood instead which was a farther drive. I will never use Uhaul ever again and I will discourage all the people I know to stay far far away from this awful company.

Amber L. en

Grado:

Set up appointment for a hitch and wire install show up for the appointment and they tell me the parts are not in and they don't do those services on sunday...so why set an appointment if you don't do it. Finally got it done 3 days later and it is the crappiest job I've ever seen. The wire was sticking out of the hatch not where it should of been. The wire was ran under the car and dangled almost to the ground they did not even secure it under the car. They put the wrong ball for towing the trailer. I only found all this out after our car broke down bc it was not the correct hookup so it took a toll on our car. Needless to say we had to buy a new car and a new hitch. I went to a different company for the hitch and it's amazing. Never will I shop with uhaul again with having so many issues. I just can't understand how this location is open with the crap jobs they do and the rude service. I even called the 800 # to speak with someone higher up and got no where except transferred 6 times to call center. The nicest person in this location is Brett. I do not recommend this location to anyone and I know I'm not the only one as there were several people in line complaining when I showed up to get my trailer. I would like to hear back from uhaul and have someone listen to the disaster o have been dealt bc of the employees whom don't care about the customers.

John T. en

Grado:

Great Value Excellent employees

Anthony J. en

Grado:

El cliente no dejó un comentario.

Jehu C. en

Grado:

El cliente no dejó un comentario.

Stacey F. en

Grado:

Returned at gas level received, 3/4 tank. Rep said it was at 5/8th's when rented. It was not! Further, he did not tell me to verify the gas first and go back to him if there was a discepancy. He should have checked it himself before he let me take it! Plus, I had to pull over because the gas cap was not tightened when I first rented the truck!!

Kyle Y. en

Grado:

El cliente no dejó un comentario.

Guy K. en

Grado:

Was well taken care of, always use this location b ecsuse of great service

Joris J. en

Grado:

El cliente no dejó un comentario.

Christy R. en

Grado:

Tyler was a great employee... thorough and nice

Tyler C. en

Grado:

Renting through the app turned out to be more of a hassle. Things like the license pictures should've been done prior to arrival like when I set up my reservation initially. The App was buggy and kept timing out during this process so I eventually just went inside and got help accessing the truck. The interaction with the clerk was minimal but soon I was on my way. The truck wasn't terrible but the seats could've been wiped down. Everything with the 2 hours I had the truck seemed normal. Returning the truck turned into a 30-minute ordeal trying to find what seemed to be a hidden key drop. There was a large sign saying key drop but I never got a padlock code to safely leave the key there. My friend and I eventually found a slot in the door to the hitch shop next door where the keys were dropped, but the entire experience was a waste of my time. The drop should be better explained. This experience was extremely unfortunate as I am getting prepared to move from Seattle to Salt Lake City but now I think I'll be looking at other rental options.

James H. en

Grado:

Staff was efficient and helpful

Dena D. en

Grado:

Was told we would get a $52 credit for fuel because the tank was 1/4 full. Put $30 in the tank even though we used barely an 8th tank. When we returned the truck, we were told we wouldn’t get the credit and we were told that in error by the morning agent. “Sorry about that” doesn’t cut it. Don’t tell the customer something and then not stand by it. Poor customer service.

Kathryn M. en

Grado:

The 20ft truck I reserved had been rented out to someone else. Was given a 26ft instead that was in poor shape. Have rented from this location many times and this was the first time I've had an issue.

Jonathan S. en

Grado:

How can the West Seattle location improve? Let me count the ways. I made a reservation for a hitch install AND a trailer rental for cross country travel and they only made the hitch install reservation (even after I confirmed with them - you made both reservations?). When I reconfirmed my coming reservation they said my hitch install was right on track. They had no idea I needed a trailer, too (strange, since they confirmed both reservations the first time I made it). When I came to get my hitch installed they didn't have a hitch. They had sold it between my reconfirmation and my install. They had to drive to another city to get an appropriate hitch. It took most of the day. I didn't have my car to use most of the day. When I wanted to get my trailer - sorry - they didn't have one at the West Seattle branch I had to go to another branch in a nearby town. I went to get the trailer. Anything I need to know about pulling a trailer? I've never done it before. They shrugged their shoulders and said good luck. The experience was awful.

Frank T. en

Grado:

The self check in service app didn’t want to that photos. I had driven close to 400 miles and the last thing I need was to have problems whit the self check in . Then if that wasn’t enough I spent 30+ mins trying to talk to someone on the phone so I wouldn’t be charged an additional fee. Your web site and phone Systems need to be updated. Thank you Frank Tolley. konalane2523@yahoo.com. (505) 850-4286

Francis H. en

Grado:

El cliente no dejó un comentario.

Robert W. en

Grado:

Hauling a car that wasn’t on your standard list was a real pain. It took 4 phone calls. I was placed on looong holds several times. One long hold dropped my call. Talked to 5 or 6 people til I found someone who could figure out a solution. I

fernando G. en

Grado:

El cliente no dejó un comentario.

Alison W. en

Grado:

Would never ever tell my friends to rent a u-haul. The prices are ridiculous. Especially because what’s being advertised ($0.99 every mile) is not even close to what you guys are charging. This has to be the worst experiance moving I have ever had. All thanks to this horrible bill that was presented at the end of our trip. Never again.

Anthony K. en

Grado:

El cliente no dejó un comentario.

PETER D. en

Grado:

It would of been nice for later hour at least until 9 pm. overall good no complaints.

Troy C. en

Grado:

Fast and efficient

Mary K. en

Grado:

The staff were more than helpful. My rental experience was extremely easy with nice staff and prompt service.

Dereje A. en

Grado:

Nothing.. keep it up a good service.. This place is more than 5 stars.. Good job.

Keyon P. en

Grado:

Always a pleasure doing business at this location. Whether business or personal, never had a single problem and service was amazing as usual

Andrew T. en

Grado:

The employee that helped me did an outstanding job. He was quick and knew exactly what to do. Great job!

Marilyn P. en

Grado:

I rent a lot from this location and really like them all. I worked with Tyler the last two times and he is top customer service!! I sure hope Tyler sticks around a long time. This place is extremely busy and you might wait a little but it’s worth waiting.

Melissa W. en

Grado:

Having to check the truck back in on an app, SUCKS! I was charged $20.00 because I couldn't ever get logged in, I tried for over an hours to get logged, I gave up! We have used the same Uhaul place for years, they never charge us a fee, we dropped the truck off late at night, and never charged a $20. fee for that... Too bad.

Fetolofai L. en

Grado:

El cliente no dejó un comentario.

Karen J. en

Grado:

El cliente no dejó un comentario.

Brian G. en

Grado:

El cliente no dejó un comentario.

Dm P. en

Grado:

Tyler Morgan at the Burien location did not tell me that I had to return the truck back to Burien, nor did he ask me here I'd like to drop it off to. After dropping it off at a Shoreline location, I was woken up the next day with a call saying I will be charged a large fee if the truck was left there, so my roommate and I had to rush to the Shoreline location, only to wait 1 hour just to be handed us keys. After we drop off the truck back in Burien, which caused us to be late to work, we were told that everything was good and paid by Bao Ta. I get an email later on saying that I am being charged for damages, dolly rental, and furniture pad rental. There were no extra damage, and I did not rent a dolly or pads. I've rented from this location before, however, that was years ago. It seems like Tyler and Bao both need to be re-trained on how to do their job, or be replaced.

Jeffrey C. en

Grado:

El cliente no dejó un comentario.

scott O. en

Grado:

A very helpful woman met us outside immediately to check the vehicle in but the man working the desk inside was texting on his cell phone the whole time and was generally unprofessional and unfriendly.

Anthony M. en

Grado:

Go ABOVE & BEYOND to provide excellent customer service. “The sole reason we are in business is to make life less difficult for our clients.” -Matthew Odgers Don’t have your customer standing outside the pick-up store having to make a 25 minute phone call, being transferred time after time, in order to fix the reservation that the pick-up store messed up and didn’t go out of their way to help resolve the issue. All while my wife and two young daughters sit waiting in the car. The employee’s name I believe was “Bol” or “Bul”.

Ibrahim H. en

Grado:

Nothing to do everything is excellent

Joe H. en

Grado:

Ordered equipment noy there. They sent me yo 3 locations through centrall Seattle. Never got equipment i reserved. Cost me time and money

Nate M. en

Grado:

El cliente no dejó un comentario.

Dianna L. en

Grado:

El cliente no dejó un comentario.

BRUCE H. en

Grado:

When I went to pick up the truck someone had stolen the fuel out of it. It was bone dry of fuel. They told me if I brought it back with at least a 1/4 tank I would get a $52 credit for fuel. Also the floor was filthy dirty with sticky goo and broken glass on the floor. Furthermore there was no seal on the dolly. The end of this is that I opted for an e-mail receipt which was an opportunity to screw me over. They charged me for the dolly and DID NOT give me a $52, credit. I have all the documentation to prove the credit. Ryder rental are looking much better. Oh yes and the contract for below is a joke as well, I have tried contacting them and was ignored.

Laini H. en

Grado:

Waited in line for 40 minutes for the vehicle.

William E. en

Grado:

El cliente no dejó un comentario.

Christopher R. en

Grado:

Truck was checked out with 50psi in rr tire. I brought it to their attention and had to wait while they checked in another truck. I also had to wait and wander around to find anyone to check me out the truck when it was supposed to be a mobile pickup. But when I got there I was unable to complete the pickup with the app. And the guy that filled the tire was trying to unscrew the cap to the right for about a minute until I said something ??

Jeanine M. en

Grado:

I had a confirmed reservation for a closed 4X8 trailer to pick up in Burien. I was called the night before pick-up by the online reservations saying this location no longer had the trailer and they were recommending another UHaul location- two hours away! Really poor, last minute communication and no offer to trouble shoot to help me find another closer location.

Brad K. en

Grado:

I had checked in on-line in advance t help reduce the amount of time at pickup. I showed up for my appointment at 3:00 PM , paid, then proceeded to wait another 45 minutes while the person checking me in helped other customers. There were two other employees that frequently walked by as I waited patiently for my trailer to be hooked up but was never offered assistance. What is the point of a reservation and pre-processing your paperwork if you are going to have to wait anyway?

Joseph B. en

Grado:

The computers were down system wide. The woman working the counter had no clue what to do. I suggest you create a manual showing step by step how to handle the work like how you did it pre computer. Maybe even make each employee do nothing but pre computer all day once a month.

Michael M. en

Grado:

The employees were really young and trained well

laura s. en

Grado:

This storage should have at least one person who knows what’s going on because I still receive bills after I have moved or of my storage and returned all keys and I have my receipt to prove that

John F. en

Grado:

I hauled this trailer from FL to WA state and the trailer pulled very nicely the entire way. The staff at the delivery location were very helpful and curtious, especially the manager Linda Price.

Julie H. en

Grado:

Employees were above and beyond expectations. Not being able to back the uhaul truck up to the storage about broke my back but otherwise everything outstanding!

laura s. en

Grado:

All staff is very nice and caring

kim v. en

Grado:

Storage unit feels damp, so I may have to find another facility for the winter.

Janice D. en

Grado:

These folks are great. Super helpful and friendly, they stored my single Ubox for a brief time until I could come and get it, and then made it easy to pick it up and bring back. Highly recommended!