Good customer serviceJUAN G.
Customer Reviews for U-Haul Storage of Beaverton
Beaverton, OR 97005
(Just East of Murray blvd)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Daniel D.
Staff gave great customer service.Randal G.
El cliente no dejó un comentario.Catherine E. | First Impressions
Eric is always professional, courteous and goes out of his way for the customer's satisfaction. I appreciate you EricDARION C.
El cliente no dejó un comentario.Raveign M.
The person that checked us in at return was grumpy and rude.LINDA K.
Person receiving vehicle was on personal call. Asked me to leave the keys, I was unable to give him updates on the issues with the truck.Carmen J.
El cliente no dejó un comentario.marsha H.
The front desk service was excellent. They took the time to help me get into a van that was the best value for me. They were kind and professional. I will keep coming back to this location and will recommend it to others. Thank you! Alicia SellikenALICIA S.
El cliente no dejó un comentario.Robert S.
Great customer service from counter personnel.Christopher D.
Didn't reserve pads or handtruck but both got included in the truck anyway. I had to remove the handtruck to squeeze all the boxes in and got charged for it. If I don't ask for a handtruck then don't include it. The alternative to not removing the handtruck was to not have all my stuff fit which obviously isn't an option. The last time I got a truck and said no handtruck it wasn't inside which is what I would expect.Joseph L.
El cliente no dejó un comentario.Randal G.
Shocks on vehicle were shot, brakes were spongey and borderline unreliable. Initial reading of fuel gauge was listed by store employee as just below half a tank was actually just over a quarter tank. Employee did modify my contract at vehicle check out to reflect turn in by closing time rather than 5pm.William B.
The transaction was quick and effortless, and the agent who helped us was very kind and thorough.Lynn R.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.ali T.
Everyone was professional and helpful. Experience was positive and easy. ¡Gracias!Walter M.
The man helping me at the desk made a weird mean spirited/sexual joke about my last name. It was unpleasant and I would never use this location or company again honestlySamantha H.
El cliente no dejó un comentario.JOSEPH W.
We have used this location before and have always found people very helpful and immediately available. First rate location with more vehicles than I have seen anywhere else. Gracias.Michael F.
It was an easy and pleasant experience. Luis was friendly and helpful and excelled at customer service. Which is not the norm these days. I appreciated the attention to detail and my questions being answered professionally. Luis is top notch!Melanie F.
The facility was very clean and well maintained it appeared. However the organization for staff was horrible and it seemed only 1 person know how to do their job. The gentleman who helped me was very stern and not very friendly, however he knew what he was doing and worked with me for extending how long I needed the truck for. Guy was still very easy to work with and was accommodating for my needs. Dropping off the tow dolly was a major pain and it took almost half an hour before the gentleman stepped in to take over the drop off as there was a younger guy who was initially helping me and he didn't seem to have any clue as to what he was doing. Overall, Big guy; easy to work with and super helpful; everyone else not at all.Aaron T.
El cliente no dejó un comentario.Thomas M.
I will never go anywhere else to rent a van or truck! You don't find customer service like this anymore. They are friendly but efficient and get you in and out in the blink of an eye. As someone who has been in customer service for 45 years, and managed a rental car company, I can tell you they are simply the best!Jody H.
El cliente no dejó un comentario.Steve R.
Confirm all information has been input correctly. I received call stating that I needed to return the trailer one day early when I was scheduled for 2 days. They had not input the information into their system correctly.Doug H.
It is our second time using this facility for our moving needs, and we were greeted pleasantly and professionally by Luis, our UHaul Representative, who fully explained everything we needed to know ensuring our experience was a very good one overall. We appreciated it so much!Robin L.
The whole experience was so simple and your customer service specialist was fantastic! So knowledgeable and friendly, he made the experience really easy, explained everything to me, and everything went smoothly with my move. Thank you so much and I will be recommending youJody H.
El cliente no dejó un comentario.Kristina B.
Customer service really sucked. I waited 25 minutes to rent a trailer I already pre-reserved. And when I drop the trailer off, I sat there for another half hour waiting for somebody to come and assist me. Bad customer service.Joseph G.
El cliente no dejó un comentario.Sandra Kay G. | Overall Experience
El cliente no dejó un comentario.Clete T.
El cliente no dejó un comentario.Franklin K.
Thank you so much.shelley T.
El cliente no dejó un comentario.Lilian G.
El cliente no dejó un comentario.Warlock H.
Your check in process is way too long... I submitted reservation over the phone and still took two minutes once I started talking to representative on phone... I should have been made aware in advance of the need to have an emergency contact answer the phone to confirm.. I still do not know what that was all aboutD. Anthony W.
The person who took care of us at the front desk or check in was extremely courteous and kind. We found a check engine light on the first truck as we were doing the check-in process and they quickly remedied the problem and gave us another truck. It was also extremely low on gas, and I had purchased too much gas at the beginning of my trip and they gave me a fuel credit that I was not expecting for the extra fuel that I had put in it. It was a great experience today and I really appreciate the great customer serviceHeather T.
I would not recommend any U Haul because they on several occasions did not have my reservation. On this occasion they didn't have my cargo van reservation and didn't even give me the 50 dollars that they guarantee for reservations. Not only that after dropping off the u haul they called me to say I never returned it despite giving me a receipt saying a returned itKevin N.
El cliente no dejó un comentario.Barbi D.
El cliente no dejó un comentario.Paul Y.
Staff was great, very good experience.Tom S.
i didnt catch his name but this dude at the f*cking counter was sooooooo mean for nothing.Olivia K.
One more person on duty to speed up service is always great. But Luis was incredible once I got to himJEFFREY T.
El cliente no dejó un comentario.Susan C.
El cliente no dejó un comentario.Patricia U. | Overall Experience
Sorry for being late! You guys are great for holding my reservation even though I was about 30 min late to pick up. ¡Gracias!Raveign M.
Stephen and his team are top notch, keep up the good work?Jared R. | Overall Experience
El cliente no dejó un comentario.BRIAN C.
You got a grumpy guy working in the mornings doing returns. The guy I dealt with when I returned truck on Nov. 16th was very nice. But the guy that was working returns Monday Nov. 15th was a complete jerk to me when I told him I wasnt sure if I need inspection when I was picking up.Byron Y.
The employees was very professional and the service was excellent.JOHN H.
Was very pleased with my experience renting a truck from this location. Luis was very helpful and friendly.Sheryl B.
The emergency kit in the truck isn't much of an emergency kit. We came across a really bad accident it would have been good to have had flares or something that similar - the reflectors in that kit are only going to be useful in a small number of situations.Malia C.
I waited for a while. Need more staff for customer services.Chung C T.
The two young men at the counter (Ismail) did NOT know what they were doing. We stood there for an hour, even though we already had an appointment booked. The time delay and lack of customer support, Ruined our evening. Then, the Assistant Manager Brad was rude, un-empathetic, unhelpful, and uncouth when we tried to explain our frustrastions. I rent all the time, and I will NOT ever use this location again. I will rent elsewhere, and with other companies.Cody S.
Great service!👍ROBERT W.
El cliente no dejó un comentario.Noah W.
El cliente no dejó un comentario.Bill L.
Was told I had to return blanket pads in same plastic as was delivered to me. Top of plastic was tied in knot. Difficult to return pads in same plastic when it had to be torn open. Find a new fastening system for bags.Charles L.
Everything was good thank you.Lisa M.
El cliente no dejó un comentario.Timothy H.
Worst person I've dealt with. The person who was supposed to â€œhelpâ€ with me returning my trailer was an absolute jerk. He was rude to myself, as well as other customers including a mother and her child. He was on his phone the entire time as well and I had to specifically ask him to spot me while I backed the trailer into a spot because he was doing something obviously more important on his phone. I did not catch his name, but he was a middle aged heavy set Hispanic male with mustache and I would be glad to point him out if asked. I would be ashamed to have a person like this representing me and my company and hope uhaul will think the same.MEGAN B.
Ensure the start odometer mileage is accurate. I was charged for 7 miles that I did not drive. My start odometer value was 3177 and my bill said it was 3170.Robert W.
El cliente no dejó un comentario.SharonL H.
The truck wasn't mechanically fit, the truck stalled and the RPM would Rev up high before it went to next speed. Also the truck was parked really close to another truck and took me a while to pull out. They also over charged me for fuel and now have to call and straightened that out. Worst experience ever and I've used them multiple times.Edgar H.
Great experience. You have some good guys working at this locationDon W.
El cliente no dejó un comentario.Brandon K. | Overall Experience
El cliente no dejó un comentario.Trey N. | First Impressions
Don't have your least friendly lot attendant running check-ins for returns.Steve S.
Customer service Bad!!!!Jesus V.
The wait times here are always really long. After paying, I waited 25min outside for someone to hook up a trailer. They forgot I was out there. The same thing has happened on a number of my trailer rentals at this location. Once they did hook it up, the wiring on the trailer was damaged.ARON K.
El cliente no dejó un comentario.herb W.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Mark W.
I was misinformed about possible promotional deal regarding free storage unit and then given a rv trailer that belonged to that location which then made me ineligible for the actual promotional offer. Also 5 minutes after leaving said location I had a blowout on the trailer causing me to sit stranded from 4:21pm til 7:32pm waiting on tire guy.Patrick F.
El cliente no dejó un comentario.Candido G.
El cliente no dejó un comentario.Kermit Y.
El cliente no dejó un comentario.Karen N.
El cliente no dejó un comentario.AILYN S.
Truck ran kind of high and as of set on lower gearBashir A.
El cliente no dejó un comentario.DouglasD K.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Jon G.
El cliente no dejó un comentario.lisa H.
I went 12 miles and got charged for 6 gallons of fuel. Refueling is such a rip off.Mark S.
El cliente no dejó un comentario.Vanessa A.
So this is more or less a review, but a weird incident that happened to me when I went to drop off my rental van. When I went to go drop off the van I rented, I heard knocking repeatedly right outside my van. At first I thought someone was knocking on my window or back door, so I locked my doors and waited until I heard it again. Shortly after, I heard another series of knocks, but my hunch was that it was coming from a storage unit, near where I parked the van. I got out too check my surrounding area to see if it was something I could see. After a few minutes pass, I heard another series of knocks, very clearly coming from a storage unit door. I also heard a very faint, but discernible, shout that sounded like "Aaahhhhh!" coming from the direction of the knocking. I quickly got the hell out of there, and ran to my car parked down the street. I hope all is good? But I got a Uhaul ghost story to tellForrest G.
The person who helped me saved me money and was super awesome and amazing!!! Thank you so muchBrittany B.
Luis is great at his job. We had an early morning pickup and it was ready to go. Luis knows his job well and gives great instructions and guidance.Tricia S.
El cliente no dejó un comentario.Shannon G.
I wasn't informed about the Safe Move fee of $5.00, which seems excessive since I purchased Safe Move insurance. Otherwise, the experience was excellent.Daniel L B.
Not a fan of personnel. Too laxed and not professional, but I guess uhual doesn't care dealing with mostly dudes all day,Paul G.
El cliente no dejó un comentario.Jessyca M.
Luis L. was very kind, personable, and a delight to work with. :)Bridget R.
Everything went smoothly no complaints.Lisa M.
I always rent here. The associates are professional and helpful.Michael S.
El cliente no dejó un comentario.Lucienda R.
El cliente no dejó un comentario.Douglas S.
Somewhat difficult to navigate to. But, the location was really nice.Caleb J.
El cliente no dejó un comentario.James B.
When I went up to an employee for help he said â€œjust leave I'm busyâ€. I understand that every job can have stressful times, but to be disrespectful to a customer like that is not good business practice. After I found my truck I noticed it was blocked in by other uhauls. The workers saw me get into my designated truck and then proceeded to move different trucks than the ones that were blocking me in. I did not respond negatively to the original comment by a worker, so I gave no impression that I was a sour customer. As I dropped off the truck, nobody came to help check in and I went inside the store after about 5 minutes of waiting. ( I know not very long wait, but I was moving, so I'm a bit of a rush.) When I went into the store a worker told me to just leave the truck in the return lane and that I was good to go. That seemed easy enough. However, I got a call the next day that my uhaul was never returned. That is a problem, but after my previous experience with the employees I took matters into my own hands and made sure I had pictures and videos of the whole drop off ordeal so that I would get charged extra. Even with all of that and a phone call to uhaul I was still charged for miles that I did not use. Overall a horrible experience with uhaul. I'm would like my money back to be honest. The truck was clean when I got it, which was nice.Beck C.
El cliente no dejó un comentario.Erich P.
the Mexican guy where release the trailer was very rude.wachira W.
Daphne, Luis, Brad, went beyond to help me. I'm giving a big shout out to these three for being there when I needed them. A big thank you.Diane M. S. | First Impressions
Luis was courteous and very knowledgeable when helping me with a truck as well as my storage unit. Great worker! Thank you!CHRISTOPHER F. | Overall Experience
Storage units were listed as 5x5, they do not meet these dimensions and I was unable to store the small amount of stuff I needed to. When this was brought up with the employees no one knew what they could do assist and make the situation better. I went in and complained about unit size being wrong and they were surprised I measured (unit exact usable space was 4'x4'6" barely large enough to put my storage rack in and not at all big enough for the totes I needed to store). All around the facilities are okay, the door latches and doors are weak wooden doors (for interior units) and never felt fully secure. Employees wouldn't even give me a single free box to attempt to make the situation better. Moved out of my unit within a week and had to pay to get an entirely new unit elsewhere as the access hours are minimal, and the staff is very unknowledgeable about how the business runs.Jared J. | Overall Experience
El cliente no dejó un comentario.Lorena P. | Overall Experience
El cliente no dejó un comentario.linda r. | Overall Experience
Staff was ALWAYS friendly!!michelle m. | Overall Experience
El cliente no dejó un comentario.DAWN O. | First Impressions
El cliente no dejó un comentario.Ana P. | Overall Experience
Staff changed my access code for zero reason. That's customer abuse. I refuse to wait in line for an hour without getting reimbursed for my time. The manager doesn't care about filling the soap in the bathroom in the back of the storage lot, even during the plandemic. Too cheap to provide soap for us. Doesn't even empty the garbage bins in the bathroom. There's nails all over the road, I have to repair my tire once every couple of months because of this. The hours are awful, this is not what I signed up for and not what I paid for. I only get about an hour after work to access my stuff now. And the host spigots are now off limits, even though I was told years ago that was part of what I was paying for. U-Haul just keeps making it worse and worse for their customers.Elliot T. | First Impressions
U Haul of Beaverton is very helpful. Mostly positive experience. The facility is not the cleanest of facilities I have visited at U Haul, and the access to storage units is limited to 7pm and 5pm on Sundays. Wish it had more hours to access my unit.Calvin C. | Overall Experience
I received a mixture of great service and horrible. Setting up the rental was awful! I felt like the person setting up my rental was rude and condescending. The rest of the staff was always fantastic, I rented the unit for over a year and never had any other issues aside from access times. If not for convenience I would have walked out the first day.Brian F. | Overall Experience
El cliente no dejó un comentario.JONATAN C. | First Impressions
General bad attitude from the management. My worst experience here was when I was moving my things out. The maintenance staff had blown dirt and dust into my unit and coated all of my belongings with filth. I now have to manually clean all of my belongings before moving them into my new house. When I brought this up with the management, they were dismissive (even though it was their fault) and told me to file a claim with the insurance company. I will do this because it appears to be the only way for it to be made right. Overall an abysmal experience and I will never recommend this place to anyone. I have tried to resolve this prior to writing this feedback. The assistant manager had told me I would get a call from the manager within 3 business days and I still have not received a call.ALLEN N. | Overall Experience
First, thanks for having storage. I don't mean to knock on people. But I'm being asked how it went, so here's the answer... It took me over an hour to get my storage unit. First I had a lengthy wait in line. Staff were clearly very stressed and overworked. When I got checked in, the person at the counter did not seem to know much about the storage units. I was asked to fill out a form that could have been done much faster and more reliably online. I was assigned a storage unit and sold a disc lock. It took about 10 minutes to get my access code to work. When I got to my unit, it had a padlock on it, so I had to run back to the clerk and get it taken off. Then I found that my padlock did not fit into the hasp, which was different from most of the other units that DID have disc locks. I again had to go back inside, stand in line for another 10-15 minutes, and wait to be seen by someone again. This meant reassigning me to a different storage unit, since the one I was in had an older style of hasp that couldn't accept a disc lock. It was a good thing I went back in too, because apparently the first guy didn't take a picture of the form with my license, so we had to get out the paperwork and ID again. And he didn't ring me up for the disc lock, so we had to redo that whole transaction. Extensive signage around the facility says to ask about extended access. I asked. The guy I was talking to didn't know, so he asked another dude who started laughing and said we won't be seeing extended access again anytime soon with all the theft taking place around here. I was frustrated, because currently access hours are restricted to 7am to 7pm. I understand business is very challenging, staffing is hard right now and crime really is an issue especially being so close to a MAX station, so I don't want to sound like I'm beating up on people here. I'm glad to have a storage place. But those are the issues I ran into. The whole thing could have been done more efficiently, saving everyone a lot of time. Also, the signage referring to 24 hour access should be changed, removed or covered -- I did not discover extended access had been completely revoked until I was well into the process.Jonas A. | First Impressions
Besides the card reader malfunctioning to enter the storage facility everything else went well. Steven Goodrich was great to work with.Brandon K. | First Impressions
Not enough staff waiting more than an hour to pickup truck. Got back then storage was closed. Very inconvenientMiguel S. | First Impressions
Staff super jelpCalvin C. | First Impressions
Employees need to keep a better eye on the back there were people smoking behind the gate by their units and people were blocking the whole driveway. They employees were great up in the office but not very good about keeping an eye behind the gate. The employees did come out after having to go get one though.Tiffany P. | Overall Experience
EasygoingJustin P. | First Impressions
Everything went very wellClaudia O. | Overall Experience
Signed Lease Tuesday 7/26/22 Less then 24 hours Please return my deposit Leased 10x10 drive up unit (3rd unit from office) no. 315 Staff was uncooperative to show unit before signing contract The storage floor was filthy Entry code did NOT work 3 employees tried to open gate requiring 4 or more swipes with each attempt To get inside the gate as well as attempting to leave including put card in upside down before working This has been over a disturbing experience having rented many times and over many years (since 1989) PLEASE HELP ME TO 1) Terminate this contract 2) Return my Deposit via Visa card My cell is 781 645 2496 email Jeffreybaxter72@gmail.comJeffery B. | First Impressions
El cliente no dejó un comentario.jim W. | First Impressions
Worst customer service I’ve ever hadMATTHEW M. | First Impressions
Entire staff was rude and Lacked customer service skills. One employee in particular had a very bad attitude and was yelling at me and giving me dirty looks even days after. He always seems to be working out in the yard and was wearing a hat mustache and has darker skin. I reserved the outdoor biggest space specifically and received a confirmation that my reservation was made. When I arrive to my storage reservation with a fully packed 16 foot moving truck, I was informed that they only had the smallest unit available and that there was nothing I can't do. I spent $3,000 with Uhaul and I had to find other means to store half the remains of my belongings elsewhere. Thumbs down, the most terrible experience I have ever had as a customer at any business. I asked to speak with the general manager a few different days and no response. Suited.JUSTIN C. | Overall Experience
Great service from the staff at the Beaverton UHaul! From answering scheduling questions to storage advice, I would definitely use them again.Sandy C. | Overall Experience
The staff has to blow the dust dirt and grime and gravel off the main drive through areas to get to my (previous) outside storage. These drive through areas dip in the middle to allow rainwater to go down the several drains. The staff blows from the lower center of the the drive through areas only thus blowing all the dust dirt and grit up to the entrances of the outside storage areas! I was always sweeping the dirt away from my storage entrance back down to the low center of the drain areas. Also the dirt and dust got under the entrance door that rolls up....carrying dirt and grit with it! I had to sweep the door off at the bottom and just inside the door ...esp. the sides where the dirt came in. Otherwise it was a great place, great staff and clean bathrooms!Penny B. | Overall Experience
We were exhausted from moving states and Luis was awesome! He was so kind, helpful and accommodating.Kyra H. | First Impressions
Brad Van Nuys was excellent to work with, even though it was extremely busy he provided excellent customer care!!Ervin G. | First Impressions
Very helpful! The original reservation was for 3 unboxes with our truck rental, but based on availability, we ended up with a storage unit, which was MUCH BETTER abs could not be more perfect! Very thankful and we appreciate all the help!Katherine H. | First Impressions
El cliente no dejó un comentario.Chelsey L. | First Impressions
El cliente no dejó un comentario.Robert O. | First Impressions
El cliente no dejó un comentario.Joel Erik N. | First Impressions
El cliente no dejó un comentario.Evella D. | Overall Experience
El cliente no dejó un comentario.Susan U. | First Impressions
My total experience with U-Haul the other day was horrible the worst service I've ever had in my life I had to fill out paperwork five different times at four different facilities and to get the U-Haul every time I talk to anybody in customer service there wasn't a single person that said the same thing they all counterdicted each other they all said yeah that person doesn't know what they're talking about one of the people at the front desk said you can't trust or believe anybody in this business nobody knows what they're talking about she actually told me that as far as the storage unit it was good that was all good the manager took care of me there but for the rental of the U-Haul it was horribleSamuel B. | First Impressions
My reservation was for $204.50/mon but they are charging me $214.50 with no explanation. The paperwork and online show storage access from 5am-10pm but that is not the case due to security upgrades happening in the future with No dates on when they will be available.Dee S. | First Impressions
Most of your staff was amazing. The two i dealt with last week were so horrible i cancelled and moved out. They wouldn't let me into my unit. Took two hours for them to let me in. Incredibly rude. Locked my wife out with her car still locked in the gate and refused to let her back in until a manager got involved. Apparently they entered the paperwork wrong into the computer and refused entry to my wife. Which is fine but let her have her car back at least. Your airway heights location is amazing. But this one is absolutely horrible.JESSIE H. | Overall Experience
Employees not knowledgeable about how to make sure customers can have gate access. Another employee yelling at me and blaring horn for blocking road when the uhauls at the center were the reason no one could get through. Continued to blare horn at me even though he could clearly see me moving my vehicle. I tried to apologize and he told me he would be going to the office to report me as NOT eligible to rent my storage unit at the facility for causing problems by blocking the drive lane. I wouldn't have been blocking the drive through lane if the uhaul vehicles were not parked everywhere. My storage unit is a drive up unit I should have been able to unload where I was. And the moment I realized he was honking at me I moved and apologized immediately his rude, unfriendly and unprofessional behavior I will not be recommending this facility to anyone.Brooke S. | First Impressions
Was yelled at and cussed at when I first pulled in, simply trying to ask where I can park my car. Then had to wait 30+ minutes for my online reservation to be found and taken care of. Bob, who was helping me, didn't seem to mind helping everyone else but me. Honestly if I didn't have all of my belongings with me and ready to store, I would've gone someplace else. Total garbage customer service, generally unhelpful and now we'll educated staff makes the process harder than pulling teeth. Seriously, fix your stuff U-HaulBaeley S. | First Impressions
Facility does not follow mask mandates or social distancing. One employee had a complete disregard for masks and when questioned, laughed at us.Brian M. | First Impressions
Alex was very helpful the first young lady that I talked to at the Beaverton And TV highway store she was very nasty unfriendly and didn’t want to help me but Alex stepped in and he helped me but the Equipment on the door Did not work I went to use the sliding card did not work I had a young man running back-and-forth for me to help me with the key so I’m going to change the rating to good but that one young lady you need to get rid of because she’s bad for businessTracey B. | First Impressions
El cliente no dejó un comentario.Claudia O. | First Impressions
I have used this Uhaul facility for moving and storage multiple times and each time the staff and it's offerings all made the process smooth, simple and pleasant. Highly recommend the Tualatin Valley & Murray location! Thank you so much!Elizabeth F. | Overall Experience
El cliente no dejó un comentario.Courtney P. | Overall Experience
El cliente no dejó un comentario.Steven P. | Overall Experience
El cliente no dejó un comentario.MIKE V. | Overall Experience
location too crowded. was told to "park on street" by lot attendant, but no parking is allowed on street. u-haul equipment all over the place in storage area, difficult to get around.Chris O. | First Impressions
The staff were very helpful and accommodating and very patient.CANDICE MARIE M. | First Impressions
Very poor customer service. My great uncle is Sam Shoen he is my grandpa's cousin. My family would be greatly disappointed. Especially cousin Sam's mom Sophia. She's rolling over in her grave. I'm related on the Appert/Garske side. Sam's moms side.Alana D. | Overall Experience
We found rodent droppings and urine on our items and the management weren't co-operative at all when we told them. We have a claim in and thank God I got insurance policy because they are being helpful , upper management and the claims department NOT the U-Haul location management. I will never rent from U-Haul again. Next time I am doing use storage pods if I have to store things again. I lost thousands of dollars in furniture and house items.evdakia f. | Overall Experience
El cliente no dejó un comentario.STEPHANIE L B. | First Impressions
• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.Shawn B. | First Impressions
Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.Shawn B. | Overall Experience
Steve and on site staff are excellent to work with.JIM D. | First Impressions
El cliente no dejó un comentario.Kellee D. | Overall Experience
Everything was great over all. The only recommendation I would make is having a light inside units.Mark B. | Overall Experience
El cliente no dejó un comentario.Daniel D. | Overall Experience
El cliente no dejó un comentario.Chris P. | Overall Experience
Employees at location nice and helpful,Carlos D. | First Impressions
El cliente no dejó un comentario.Lillian D. | Overall Experience
El cliente no dejó un comentario.John B. | First Impressions
El cliente no dejó un comentario.Orlando G. | Overall Experience
We rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.charlotte d. | Overall Experience
Do not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.Hollie L. | Overall Experience
Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.Jeremiah J. | First Impressions
Staff was exceptional; process was quick and easy.Cody M. | First Impressions
Great team at the Beaverton location. Very helpful and easy to deal with! Thanks guysElias W. | Overall Experience
El cliente no dejó un comentario.RYLEE ANNA R. | Overall Experience
El cliente no dejó un comentario.Cassandra N. | Overall Experience
The manager of this location is terrible with clients, employees, and is menacingly incompetent.shahriyar s. | Overall Experience
El cliente no dejó un comentario.Tammy B. | First Impressions
El cliente no dejó un comentario.Hailey P. | Overall Experience
The young lady at the counter for check in was most helpful, efficient, and friendly... excellent...Roy E. | First Impressions
Very friendly, helpful staff. Resolves issues, protects and maintains the facility for safety using secured cameras and locking devices/gates! Reasonable prices and discounts!Dustin H. | Overall Experience
They where so nice and helpful and made getting into our unit nice and easy!!Hailey P. | First Impressions
The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.Allison C. | First Impressions
El cliente no dejó un comentario.ray c. | First Impressions
Helpful and friendlyAnthony N. | First Impressions
The fact that they park unrented vehicles in front of the storage units and that you have to wait a long time for them to move vehicles in order for you have access to your rental is a huge INCONVENIENCE. On top of that I had to wait about 20 minutes while they hooked up a trailer before I could exit the property. The parking is a MESS!Gary B. | Overall Experience
El cliente no dejó un comentario.Christine L. | First Impressions
Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.Bradley L. | First Impressions
El cliente no dejó un comentario.Beverley B. | Overall Experience
I requested a move out on April first. I received an email stating my rent would increase and responded stating I would not be paying as I had already requested a move out. I then called U-Haul's customer service line and they said that they were going to have somebody be submitting my move out request and have it be processed. Then finally on May 14th someone called me and noticed my padlock was gone and my door was open on my storage unit and wanted to know if I had done that intentionally. I said yes I've been wanting to move out of this unit for over a month. Thankfully at that point Sherry was great and has processed my move out.Megan S. | Overall Experience
I reserved a storage unit and it wasn't available when I showed up with all my worldly belongings. It made me feel very vulnerable and discouraged. The reason I was given was that many people do not show up for their reservations, but I don't see how that is relevant to me. I showed up!Alison A. | First Impressions
I rented a truck and a storage unit at the same time/location. The gentleman at the counter could not have been any more helpful and courteous. When I went out to the lot to get my truck a Hispanic gentleman asked me for my contract. I gave him ALL of the paperwork I had received from the gentleman at the counter. The Hispanic gentleman then got upset and threw all of my paperwork in the trash. I had to dig thru the trash to recover my rental contract and the location/number of my storage unit. The behavior of the Hispanic gentleman ruined an otherwise very positive rental experience. I've never before been treated with such hate and disrespect.Gary B. | First Impressions
El cliente no dejó un comentario.STEPHEN A. | Overall Experience
Storage was okay, check out was ridiculous. Despite doing everything correctly, it took 16 days, multiple live chats with uhaul, several phone calls, and finally traveling to the site itself to complete the process. Multiple messages to the manager weren't returned, even when the request for callbacks were made by uhaul themselves. Horrible experience.Robynne F. | Overall Experience
El cliente no dejó un comentario.Carlos T. | Overall Experience
El cliente no dejó un comentario.sean a. | Overall Experience
First trip to the storage unit and they had locked it themselves without telling me to lock it before hand, second trip around I had a Uhaul full of furniture ready to unload and the gate was closed for the night. Had to keep Uhaul an extra day so I could unload.STEPHEN MIKKEL M. | First Impressions
It would be nice to be able to reach the facility directly on the phone 4 of 5 times instead of the opposite of that. Otherwise all good.RICHARD B. | Overall Experience
I would like to thank you all who helped me there. You took very good care of me. I appreciate everything you all did.sybil r. | Overall Experience
The process was easy and the online system was user friendly.Ruben L. | First Impressions
I rated average because I requested a 10x10x10 and the unit I was rented has a lower head clearance with roll up door cylinder just inside entrance. The unit is actually 10x9. I had 3 standard pallets to load in to be pickup later and can not be stacked to 6'4" ready to go in storage unit. Disappointed and will have to repack in driveway at time of pickup.MIchael H. | First Impressions
Everyone at these two locations were incredibly helpful and eased my process of moving. When I move in the future I will definitely be using the storage facility.Jordan P. | Overall Experience
Need more parking space.Wayne A. | Overall Experience
I don't understand why I keep being charged for storages I already made a settlement on? And it's hard to get in contact with someone at the store. I settled my account in September or October and I have been getting billed every month after that. I don't want this to go on my credit report. So please fix this error.Elizabeth-zakari D. | Overall Experience
Jacob and Antonio were a fantastic help. The process of truck renting and use of their storage facilities were simple, straightforward, and well priced. Thanks guys!!sarah w. | Overall Experience
The staff is AMAZING, and they give great service. I was upset that I was charged a late fee of $23.99, not knowing that I had to pay right on time. I'd like that to be refunded. Having spent money on vans to move, etc. - I feel I invested a lot to support this crew, and happy to do my part. But disappointed with the inability to reverse the charge.travis-carolina c. | Overall Experience
El cliente no dejó un comentario.Timothy B. | First Impressions
The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.Brian F. | First Impressions
El cliente no dejó un comentario.bruce m. | First Impressions
Great and very helpful staff!!JOHN R. | Overall Experience
I gave only an average rating because I had some individual issues regarding moving out of my storage and I had a horrible time getting through for help on the phone line in addition to leaving repetitive phone and email messages without hearing back from management.barbera k. | Overall Experience
Always busy, so allow plenty of time to check in.Sandy C. | First Impressions
Nice staff and helpful. Would recommend this place.Gerardo C. | First Impressions