Customer Reviews for U-Haul Storage of Beaverton

16,738 comentarios

14225 SW Tualatin Valley Hwy   Beaverton, OR 97005
(Just East of Murray blvd)

(503) 643-9539

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(503) 643-9539

14225 SW Tualatin Valley Hwy
Beaverton, OR 97005
(Just East of Murray blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Customer service was exceptional start to finish.

PAIGE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

andrew L. 
Clasificación:
5.0

Do not require customers to photo and upload their driver's license. This is a severe security risk. It is one thing to enter a customer's name and driver's license number. But when you have a photo of our signatures and pictures, you expose both the customers and your company to a severe security risk. Identify theft is hard to stop. When your company puts ID information online, you drastically increase your network to be hacked. Getting into your network and downloading hundreds of thousands of photo ID's would be a big target for thieves. Please stop this practice ASAP !

DANIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH N. 
Clasificación:
5.0

Truck was ready as requested, worked great, perfect for the job. Drop off was very painless.

HAL E B. 
Clasificación:
1.0

Lady at front was not friendly. Very unprofessional and will avoid this location next time we need to rent . The gentleman who received the truck outside was just as unpleasant.

Alisha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elliot L. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS EUGENE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN ROGER H. 
Clasificación:
3.0

I was mis-directed to location on the other side of town only to find out that my equipment was at a location just down the street from my house and had to drive back there to get my equipment.

david N. 
Clasificación:
5.0

They helped me awesome

IQBAL M. 
Clasificación:
5.0

Keep up the good work I definitely rent again very soon👍

ZORAN MILOSLAV G. 
Clasificación:
1.0

I have been charged $25 for a cleaning fee. I didn't leave a dirty vehicle upon returning it. Why am I getting charged for this?. Terrible experience.

Victor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheng xiong K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
2.0

People were rude and van was dirty.

Karie A. 
Clasificación:
4.0

Understaffed. I had to wait about 15-20 minutes between front desk and yard help.

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES MICHAEL H. 
Clasificación:
5.0

No problems. Truck was clean and trouble free. Drop off is quick and efficient.

Bruce P. 
Clasificación:
1.0

Truck was not available at chosen location. Was not notified and had to drive to another location. Manager was not very helpful and rude.

SEAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA B. 
Clasificación:
1.0

Very condescending employees, they gave a truck that was undefiled from what the contract said. I over filled it when I returned it and didn't offered a form of refund. Parked my vehicle outside their lot and they parked a u haul truck touching my bumper, when I told em about it they acted like it was fault. They were lucky my car was not damaged

RICARDO C. 
Clasificación:
3.0

My truck wasn't ready when I scheduled it and they left blankets in the truck that I did not order.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
1.0

My husband went to this location and was told there were not trailers available after 20 minutes of waiting. I then was able to quickly reserve a trailer at the same location online and he went to pick it up and was again treated rudely by the same employee.

RIGOBERTO H. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEODORE MATHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENICHI Y. 
Clasificación:
3.0

We would have liked bit warmer customer service. Everyone was pretty cold we interacted with. Things were taken care of but we felt like a nuisance the entire time we were there.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

Drop off of the tow dolly was quick and easy. In and out in less than ten minutes! Thank you for making the experience quick, simple and painless!

Ralph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN V. 
Clasificación:
4.0

Your invoice is hard to understand. Nowhere in the invoice shows $19 per day as listed on your website or printed on your vans and trucks. Per mile charge is different.

Na K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kahlon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMILAH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Keep up the good work your team is doing.

Rob G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kari R. 
Clasificación:
5.0

Excellent visit today

Shawn W. 
Clasificación:
5.0

I've had good experiences here several times, and appreciate the helpfulness of the staff.

Justin W. 
Clasificación:
3.0

The truck had a slow leak in one of the tires. We had to make multiple stops every 75 to 100 miles to put additional air into the tire to keep the pressure up. When I returned the truck and told them there was no consideration for the extra time and effort it caused me on my trip. As a matter of fact they didn't even say we are sorry you had that experience they just went on with the inspection.

STEFFY R. 
Clasificación:
3.0

Give clearer directions on site to front office, visible from cars

Liam H. 
Clasificación:
2.0

Better customer service

JAMES A. 
Clasificación:
4.0

My only complaint was the drivers seat seemed like the left side of the seat was not level with the right side. Like maybe the spring was damaged. However it wasn't bad enough to cause an issue, just thought you might want to know.

SANDRA M. 
Clasificación:
4.0

The text to send my driver's license didn't work. It still didn't work once I was at Uhaul. That should be fixed. Other than that, everything went well.

RUE E. 
Clasificación:
3.0

over charge for fuel by brandon sprague

Marcel I. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMED A. 
Clasificación:
1.0

• Didn't have the units we reserved. • Manually deleted the promotional prices we'd reserved. Seriously!! • Would not make a deal to make up for the reservation that was messed up. • Couldn't care less if we went to a competitor. • Wasted our money and time. • SLOW, sloppy and unprofessional.

Shawn B.  |  First Impressions 
Clasificación:
1.0

Reservations mean nothing and the customer service was some of the poorest we've ever experienced at any business. Ahead of our out-of-state move, we made a reservation at this location for two large storage units. We received email notification that those units had been reserved for us. However, when we arrived at this location to sign documents and unload our two enormous moving trucks - with a moving crew we were paying for - we were met with a rude awakening. The guy at the counter was overly chatty and slow as molasses. It took him half an hour to get to the part where he let us know they only had one large unit available for us, despite our reservation for two. We were dumbfounded. Instead of finding a reasonable solution, the counter person told us that making a reservation online doesn't actually mean they have anything available. Not an acceptable answer when we've traveled multiple states and have been counting on the product we reserved with the confirmation we'd received. When a manager was finally brought over to review the situation he confirmed that they did not have the two units we reserved, only one. Furthermore, he adjusted our price to remove, yes REMOVE, promotional discounts that we had received online. When asked if they could make a deal for multiple smaller units to make up for the lack of unit that was reserved, we were told that was not possible. We would have to pay full price for each and every unit, with no promotions provided. This all happened while the manager and employee knew I was on the phone with their competitor, who is literally a mile and a half straight down the same road, to check on availability of the same sized units we had reserved through U-Haul. Rather than make any effort to keep our business or pretend they cared about our time, money or the predicament we'd been put in, they nonchalantly as if we "just want to cancel." This location did not deliver on any level of professionalism. Moreover, this whole process wasted our time and money with the moving crew we'd employed, who stood idle while the U-Haul team pecked at the computer keys and stared blankly at the screen and whom we had to pay for the wasted time at U-Haul and the drive to the new location. Terrible experience.

Shawn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVOR H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake J. 
Clasificación:
5.0

Getting the truck was fast at the counter. I especially like the app for checking damage before leaving.

SHAWN ETHAN V. 
Clasificación:
5.0

I work for Lexus here in Beaverton and understand our level of customer is very high. Your customer service agent needs a lesson in how to treat people. I've used your facility at least 7 times in the past few years. I will never use Uhaul again…the guy ruined my experience and should honestly find a new career. Hopefully he's the owner, he sure acts that way. Never again

Don P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA JO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIFER B. 
Clasificación:
2.0

El cliente no dejó un comentario.

kayla L. 
Clasificación:
5.0

Excellent customer service and very knowledgeable and friendly employees. Truck was ready when we arrived and very easy return policy. Will definitely Recommend this location to anybody who needs rental services.

Joan H. 
Clasificación:
3.0

El cliente no dejó un comentario.

michelle R. 
Clasificación:
2.0

El cliente no dejó un comentario.

ELEANOR JOAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stella D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROWSHAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn L. 
Clasificación:
5.0

Excellent service. Agent was a wonderful help. Thanks. .

Shirley R. 
Clasificación:
4.0

How they tried to charge me an after hours fee when I turned it in prior to them closing they did give me the money back when I went in and talk to them about it

JAMES A. 
Clasificación:
3.0

The attendant was gruff, and accusatory about the prior damage to the vehicle (I used the uhaul photo app to show that it was in that condition when I received it). Additionally, the "fuel estimation" on the contract was WAY off. I ended up putting in way more fuel than i needed to. Probably cost me an additional $20+. I suggest you ballpark your fuel estimate lower than uhaul does at the tank, and just add more if it's not enough.

ANDREW F. 
Clasificación:
5.0

Outside personnel can be a little more courteous and patient with the customer.

Roberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

erick T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

The woman with the huge eyelashes at the counter presented me with the absolute WORST customer service I've ever experienced anywhere. Despicably hilarious and will never come back here again.

tatyana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
4.0

Easy drop off. Kind staff. I've used this location many times and am always glad I did.

CORDELIA JAE GIL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar Raul L. 
Clasificación:
4.0

My 10 am reservation at Hillsboro was not honored and we had to go to the Beaverton location. What should have taken one hour ended up taking over three hours. I was very angry and frustrated

LYNN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANE B. 
Clasificación:
3.0

The van we rented was great and the employee was nice but the line was out the door and only 2 people were working the counter. It took a half an hour just to get up to the counter.

GLEN L. 
Clasificación:
5.0

Doing a good job nothing extras needed.

SAMIR K. 
Clasificación:
1.0

The trunk carpet was left not attached to trunk when I called they were rude, I have not had time to fix it and it is still not fixed. but I do tell everyone I can not to use uhaul

Kim S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL SHEPARD R. 
Clasificación:
1.0

Unhelpful. Blame you for things that go wrong as if they aren't the cause of the issue.

CHRISTINE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE MARIE M. 
Clasificación:
4.0

It was fast to check in however the truck was parked behind another truck and it's front was facing the street walkway so I could not take it right away. I had to wait for a while till other people complete their check in and truck inspection. The return was quick and smooth .

MUSTAFA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE JOHNNY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariano T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mauricio J. 
Clasificación:
5.0

El cliente no dejó un comentario.

HORUS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

NATALIE W. 
Clasificación:
5.0

No improvement necessary, my experience with this U-Haul location was excellent and above reproach. I will be returning to this location for any future moving needs.

CAROLYN JEAN C. 
Clasificación:
5.0

The location was close to us, and was prepared with the trailer. Very easy to return to Mesquite NV!

RONALD LEE B. 
Clasificación:
5.0

Steve and on site staff are excellent to work with.

JIM D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kellee D.  |  Overall Experience 
Clasificación:
4.0

Everything was great over all. The only recommendation I would make is having a light inside units.

Mark B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P.  |  Overall Experience 
Clasificación:
5.0

Employees at location nice and helpful,

Carlos D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Orlando G.  |  Overall Experience 
Clasificación:
5.0

We rented a climate-controlled unit here for several years and encountered no problems. Staff was helpful, and automated check-in/check-out worked well. We have only one minor complaint: some trash (coffee cups) accumulated near our unit (which was right next to one of the doors). We disposed of it ourselves, but this seems like something the staff should be checking on.

charlotte d.  |  Overall Experience 
Clasificación:
1.0

Do not store your belongings here. There is a very rude employee that drives at very fast speeds through there with large uhaul trucks and honks at anyone parked there even though there are no parking spots he expects you to get out of his way. Hes going to run someone over! He was alsorude to me in the store parking lot in front and forced me to park at a private business across the street that clearly has signs that say "No parking violators will be towed". I also waited in line in the store for about an hour just to check in only to have the guy that was helping me start helping someone else before he handed me the keys. He then told me to wait. I waited for him to finish. Meanwhile the everyone else that was behind me in line was helped by the next available employee. Then they promised to waive a day off the truck rental for breakdown but didn't and did not put any notes so customer service is refusing to adjust the bill stating that there isn't any notes. How is that my fault? On top of all this the truck was not ready and we spent an hour and half on hold trying to locate one then had to drive another hour and half to go pick it up. They were supposed to call the day before to let us know all this but they didn't. I will never use uhaul again.

Hollie L.  |  Overall Experience 
Clasificación:
5.0

Everything you would expect from a U-Haul facility, clean, simple, secure, safe feeling, no problems at all.

Jeremiah J.  |  First Impressions 
Clasificación:
5.0

Staff was exceptional; process was quick and easy.

Cody M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B.  |  First Impressions 
Clasificación:
5.0

The staff was so friendly and made everything so easy even when they had a line of customers needing assistance as they were understaffed for the business needs of the day.

Allison C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ray c.  |  First Impressions 
Clasificación:
3.0

Truthfully, you were understaffed when I was there and the access door to the storage unit had to be forcefully opened and needs repair. The door is 2F and my unit is 364.

Bradley L.  |  First Impressions 
Clasificación:
5.0

The process was easy and the online system was user friendly.

Ruben L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B.  |  First Impressions 
Clasificación:
5.0

The owner Bob was very helpful. We had a very rough move from Phoenix with equipment issues and changes that no one could control. I was very upset at the situation and was rude to say the least. Bob worked with me and calmed my concerns. I am thankful he took the time to help me even though he was dealing with several other issues himself. Thank you for the understanding and I will be using his location for any of my upcoming rental needs.

Brian F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce m.  |  First Impressions 
Clasificación:
5.0

Always busy, so allow plenty of time to check in.

Sandy C.  |  First Impressions 
Clasificación:
1.0

I dropped a rental truck at this location as well as renting a storage unit. The process with the storage unit went well and there were no issues. I however have an issue with the rental return. I picked up a 15 foot truck in Medford Oregon on Saturday June 27th. When I picked up the truck it was very low on gas and I asked the attendance what is the process for fueling. I was told to return the truck with the same amount of gas as when I picked it up. I returned the truck with the exact amount of gas to the Beaverton location but then last night got a bill for $54 in fuel charges. I called the store and was told they will look into it. I am not sure why I was charged for fuel when I returned it exactly the same amount of fuel as I picked it up with. I think this is taking advantage of customers and a sneaky way to get some additional money from the customer. I will certainly dispute this charge if a credit is not give to my account. This is no way to treat a customer.

Abbas H.  |  First Impressions 
Clasificación:
5.0

My experience here at the Beaverton Uhaul was quick, easy and as expected.

Brock K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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