El cliente no dejó un comentario.Amoni M. | First Impressions
Customer Reviews for U-Haul Storage & Moving of Jefferson City
Jefferson City, MO 65101
(Located just south of Hwy 54 on Ellis Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Dana K.
El cliente no dejó un comentario.Ravindra V. | Overall Experience
Kristina and Chantelle were both excellent. Thoroughly friendly, professional, courteous, helpful. Both are great customer service representatives. Thanks for your great service!Michael B.
The.friendly staff does a great jobAnthony E.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Gerald R.
El cliente no dejó un comentario.Anthony E.
My poor ratings are because I rented online. Online description was a room. 10x25?x8. With free lock promotion. I got there to find out it was a parking space. I am filing for a refundMargo L. | Online Move In
El cliente no dejó un comentario.Jennifer N.
El cliente no dejó un comentario.MALCOLM D.
El cliente no dejó un comentario.Cole S. | First Impressions
The van was well-maintained, but it could have been swept out a bit better. All-in-all a good experience though. I would return to that location. The agents were thorough and cordial, as well as efficient.Roger H.
El cliente no dejó un comentario.Theodore K.
Vick was great! He went above and beyond to help me and my family finish our journey!REGINA G.
My only thing is I wished they opened before 9 AM other than that no complaintsDarren D.
Very helpful staffJames N.
El cliente no dejó un comentario.Abigail G.
El cliente no dejó un comentario.Jennifer C. | Overall Experience
Clean. The trucks air conditioning didn't work. Light hanging down in cab. Truck started without key. Just FYI. Everything was fine for move.Lesa B.
I thought it was for 24 hrs as last time but got a text that said it was for 8 hrs. On my way to my home the low fuel lite came on and said 50 miles to empty. And it was across town instead of were I wanted.GREGORY S.
El cliente no dejó un comentario.Richard T.
El cliente no dejó un comentario.Mary T.
El cliente no dejó un comentario.Stacey H. | Overall Experience
Fast and friendly service at the drop off. Very professional and very helpful.John K.
The first guy I spoke with was new and didn't know what he was doing. The older lady was extremely rude to me when I was in there and was extremely rude to my wife and her mother when they were having issues with the gate code not working. My storage unit also allowed rain water in and damaged multiple items and several boxes. The storage unit also had oil stains which thankfully only got on the bottom of boxes and not on any furniture. I would NEVER recommend any U-Haul based purely on the lack of customer service that I had received. You could tell that the employees hated their jobs. Sad.Justin M. | Overall Experience
El cliente no dejó un comentario.SONYA B.
El cliente no dejó un comentario.EDMUND E.
The self dropoff has its issues. I had to stand in pretty hard rain to take the photos and got soaked.JASON W.
El cliente no dejó un comentario.Chelsy G. | Overall Experience
I cannot comment on the condition since my husband drove the truck, but the staff at this location were super friendly and helpful.SHARI F.
Everyone was very nice and helpful. I was in and out very quickly both when I picked up the truck and when I dropped it off. Excellent customer service, thank you!!JENNIFER H.
Always efficient and pleasant teamJohn D.
El cliente no dejó un comentario.Stephen J.
El cliente no dejó un comentario.Deirdre H.
we rented a truck for less than 24 hours.we got a truck that was 15 ft for 29.95 and had to paid an additional .79 cent a mile there we agreed to. we didn't use the equiptment because we were told that if we used it they would charge us 12.00 more. we used the truck for about 6 hours and we made sure it was swept out when we got it and we saw that sign stating a 25.00 off our bill. well there again that wasn't applied . we put a 100.00 down to hold the truck knowing it was going to help with the final charge. we made sure there was the right amount of gas in there truck when we returned it. and all in all it cost us way more than we were expecting . our total was 161.50 which was totally unexpected. so I won't recommend this facility to anyone .Helen S.
No improvements necessaryWILLIAM F.
El cliente no dejó un comentario.Ray M.
I WAS SO SATISFIED WITH MY EXPERIENCE, 100% PERFECT ALL AROUND. I CAN'T WAIT UNTIL I GET TO USE THEM AGAIN FOR SOME PURPOSE, THEY MAKE IT SO SEAMLESS. THANK YOU FOR BEING THE ICONIC COMPANY I EXPECT & HOPE FORMargaretanne M.
El cliente no dejó un comentario.JOHN E.
Very friendly and helpfulCARLA M.
El cliente no dejó un comentario.Irene F.
El cliente no dejó un comentario.Stacey H. | First Impressions
Storage unit leaked rain water...Paul M. | Overall Experience
El cliente no dejó un comentario.Roberta W.
El cliente no dejó un comentario.Kathryn C. | First Impressions
I gave a "below average" rating because the access gate was broken during my first visit to my locker. That should never happen. The gate should be periodically serviced, tested and well maintained in order for customers to access their belongings.Tara J. | First Impressions
El cliente no dejó un comentario.Cheryl R.
El cliente no dejó un comentario.LINDA G.
The gentleman that helped us was awesome very caring and sincere. I was super impressed with the help.GONZALO J.
Gates and doors where constantly broke and left open. Seriously there is a spider problem at this location. I got my property out as soon as I could. Would have rented for much longer but felt very unsecure.Timothy S. | Overall Experience
El cliente no dejó un comentario.AILENE S.
El cliente no dejó un comentario.ZOLA F.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Donald J.
The location and availability was perfect; the access is easy; and the building and units are very nice and reassuring. The staff here has been very professional and helpful with every aspect of providing me information, setup, and assistance.RANDY N. | First Impressions
El cliente no dejó un comentario.Linton B.
El cliente no dejó un comentario.James H.
Both attendants were quick and courteous!Warren C.
El cliente no dejó un comentario.Tim M.
The staff was EXTREMELY HELPFUL Chandell went above & behind the call of duty to render help. ¡Gracias!Marquita M.
Pamela, the uhaul person I was most involved with, was very thorough, start to finish, and one who goes above and beyond. Thank you for great service.Roberta W.
El cliente no dejó un comentario.LINDA G.
El cliente no dejó un comentario.Christian M.
El cliente no dejó un comentario.Jon G.
El cliente no dejó un comentario.GERALD H.
The gentleman who helped me pick up the vehicle was extremely helpful and friendlySarah S.
Pay attention to ALL equipment on the truck... not just in the cab!!!David M.
Thank you for working with Boys & Girls CLUB the last couple of years!Boys and Girls Club o. | First Impressions
El cliente no dejó un comentario.DANIEL F.
El cliente no dejó un comentario.Katandia J. | Overall Experience
El cliente no dejó un comentario.JISIFREDO D.
El cliente no dejó un comentario.SHAWN M. | Overall Experience
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Mary C. | Overall Experience
Pamela was very professional, courteous, and overall wonderful. She was juggling a lot for one person during this particular Saturday morning, helping customers with reservations, walk-ins, and trying to answer the phone. At least one additional employee should be added during peak times such as a Saturday morning.Kirk S.
I couldn't believe how quick it was to drop off the truck. He was very nice and helpful.Joe R.
El cliente no dejó un comentario.ELIZABETH G.
El cliente no dejó un comentario.DANIEL S.
Everyone was very friendly and and treated us so nice. There was no hassle or hidden fees and the process was quick and easy. Overall a very excellent experience!ALAN L.
Rented a trailer. When my husband asked if he could return to a different location we were told yes. He asked again if it would cost to return to a different location and he was told no. Come to find out that wasn't right but we didn't have time to drive the 45 minutes to return it. The second employee didn't care and said the other guy was new and what he told us was wrong. He said we would be charged double the rental fee which was $35. Instead of $35 we were charged $530. This is extremely stupid. They're a bunch of scam artists.Cesar R.
Miss Pam ia an amazing ladyROBERT K.
No improvements needed.Delores C.
Try being truthful to you customers. The truck they gave us shouldn't have been on the road, but they gave it to us anyway. We ended up taking it back. It was replaced by a smaller truck. I had to argue with them about getting the bill corrected. Do not rent a uhaul from these people.William A.
El cliente no dejó un comentario.Elizabeth C. | Overall Experience
El cliente no dejó un comentario.RYAN H.
El cliente no dejó un comentario.jaquline n. | Overall Experience
El cliente no dejó un comentario.STANLEY H.
El cliente no dejó un comentario.Deborah S. | Overall Experience
El cliente no dejó un comentario.Tekeria m. | First Impressions
Everything is fine.DELORES C.
El cliente no dejó un comentario.Tuan T.
El cliente no dejó un comentario.Bruce H.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.ERINNE A.
El cliente no dejó un comentario.Carl H.
El cliente no dejó un comentario.Ryan G.
El cliente no dejó un comentario.RENEE' G.
Chandell Hickman was very professional, helpful & very on top of his game. Would recommend this locating to any & everyoneKENNA W.
Nothing, that 26 foot truck is a dream machine. Awesome Vehicle Thank You So Much and Pam is a very nice individual and the two gentlemen have great attitudes ....William M.
Shandell Hickman , Vic Johnson and Pam G. Were so freaking awesome! Great customer service and excellent efficiency!KRISTINA W.
The staff was great on a scale from 1-10 I would give them an 10. The only thing that I didn't like was to have to gauge where the gas should be when u return the truck. Why not have the renters bring back the truck on full. I feel that I spent more on the rental because of the extra gas. Other than that the experience was great!!!!!Dorothy S.
Process was quick and easy. Location was clean and atmosphere was very welcoming.NATHANIEL B.
The men that assisted me today were very helpful, kind and friendly. I appreciated their customer service, and would recommend this location any day. Thanks guys. Hotdog Lady...PINKIE G.
El cliente no dejó un comentario.ROBIN N.
Lower the prices.EDWARD R.
El cliente no dejó un comentario.Miranda C.
Highly recommend renting they got me in and out really quickly.Jeffery O.
Everything excellent with the exception of mileage being put down to a mandatory 50 miles. Edging on price gouging with this practice.STEVEN S.
El cliente no dejó un comentario.Roy B.
Everything was great. Excellent customer service was given the whole time!Christopher S.
The young man was very polite, professional and personable. I couldn't ask for a better experience.Steven W.
El cliente no dejó un comentario.Gloria D.
El cliente no dejó un comentario.NICHOLAS B.
The guys working there are really polite and friendly. They assured me the size of van I got would work with the few things I had to move. I really appreciate how clean the facility is, I also felt very safe there. All around a great experience!MALINDA H.
Have an easier way to check in early returned equipment. Especially if it is after hours.WESTON P.
My answers to this survey apply only to my 5x5' climate-controlled storage unit (#2320). I had a 10x20' non-climate-controlled unit (#162) rented through this same U-Haul location, and discovered yesterday when emptying both units that in unit #162, i had water-damaged furniture & boxes of household items. Fortunately, i had elected to have insurance through U-Haul on the contents in this unit & will be making contact today.JEANE T. | Overall Experience
Rent ONLY here They truly care about you !!JOHN D.
Was told it was 19.99 rental fee plus milage but was charged $79.99 plus milage plus cleaning fee plus other stuff. A lot of hidden fees. Wouldn't recommend rentals from y'all because of the price difference after you return the rental.Abigail B.
El cliente no dejó un comentario.JOHN K.
Very expensive. Lots of hidden charges that do not equate to 39.95 a day. Trucks were not very clean, but cleaning fee was administered to my charge. Gas meter read full when I put in gas, but was still charged extra for gasoline/mileage. Rented for 2 days and was charged for 3 days since return was 9AM next day and was told I wouldn't be charged for 3rd day Overall poor experience as usual. Hidden fees kick your butt.MARLON M.
I first made my reservation online and when I went to pick up a lock and paperwork, I was not in the system. Then it took about an hour in the office to make a new reservation in person. I was then told my code for the gate would not work for 24hrs. So, I had to come back the next weekend. When I pulled up to the gate, the code did not work, the intercom button did not work, so I had to call. They again, could not find me in the system. Even though I had all of my paperwork.... I was asked to come up to the main office. Took another 20 minutes to make another, new reservation. I never got an apology or anything. Very poor customer service.Morgan J. | First Impressions
El cliente no dejó un comentario.Sarah U.
Heaven was especially helpful when we were checking in. The staff was flexible and very helpful. Great experience!Jeannie D.
El cliente no dejó un comentario.Mark S. | First Impressions
Exceptional staff and services made sure all my needs where covered and worked with me they all my circumstances.Excellent place to chooseBrittany P. | Overall Experience
El cliente no dejó un comentario.Ashley R. | Overall Experience
There was a definite process to access my unit but no email was sent to me to explain that when I set it up online. I was supposed to access a particular driveway and put codes in at certain places. Luckily it was during open hours and an attendant was there or I would not have been able to get in. A map of the units and instructions was necessary.Audrey M. | Online Move In
El cliente no dejó un comentario.OLIVIA A. | First Impressions
There was a strange man at the storage area following us around when we went to drop stuff off. He was apparently living in the storage unit bathroomGLYN H. | First Impressions
El cliente no dejó un comentario.Gregory H. | Overall Experience
The staff member who helped me was very kind & helpful.JEANE T. | First Impressions
Excellent facility, friendly helpful staff. Clean storage area with a much appreciated bathroom available. A dumpster in the storage area would have been nice to have access to. I would only rent from this facility in Jefferson city. Other facility staff in the Jefferson city area were not as friendly or helpful.MARK T. | Overall Experience
El cliente no dejó un comentario.Jessica A. | First Impressions
El cliente no dejó un comentario.Tammy M. | Overall Experience
El cliente no dejó un comentario.Latia B. | Overall Experience
Below POOR!!!! Manager Chandell lied about 24/7 max security property with camera surveillance as the camera system where I was put "was not working." Homeless people walked the property freely living in their units their presence acknowledged by Chandell, office staff and maintenance!! Entire staff also knowingly acknowlwdge MANY issues with locks AFTER my unit was robbed!! Maintenance claimed they checked doors nightly. Never saw maintenance on prperty. I was not give the U-Haul required lease agreement that would have provided insurance for my stolen belongings but insted moved in under an old driver licence with no signatures which denied my claim with Republic Western by representitive (John) even before the police report was made availabe. Becky Hall claimed to look into my situation and lied about calling me back claiming she had written down a wrong number! Which would have been availabe had the proper lease agreement been provided! Family heirlooms, safe full of legal and financial documents as well as MANY personal items GONE!! Shame on you U-Haul of Jefferson City Missouri off Ellis Blvd!! Further action being taken as NOT one UHaul representive has stepped up to the plate as a result of this!!Teresa C. | Overall Experience
I would recommend U-Haul Storage to any person.Jason D. | Online Move In
I felt very valued as a customer. The storage facility was very well maintained and easily accessible. The storage facility attendant is often visible and I felt secure while there.Delores C. | Overall Experience
Excellent employees Mr. Darnell, Ms. Amy, &nd Mrs. Pam are all great experienced knowledgeable and friendly very customer service friendly offers additional items at point of sale awesomevicky a. | Overall Experience
El cliente no dejó un comentario.Christy E. | Online Move In
The nicest lady at check in. Very knowledgeable and helpful. I had no clue what I was doing when renting a storage unit and she answered all my questions before I even asked them.Melissa F. | First Impressions
El cliente no dejó un comentario.terry p. | Overall Experience
Told staff members 2 times to take off the extra charges and never did.Amy R. | Overall Experience
El cliente no dejó un comentario.Tekeria m. | Overall Experience
El cliente no dejó un comentario.Tina R. | Overall Experience
El cliente no dejó un comentario.Darrell S. | Overall Experience
El cliente no dejó un comentario.DAVID B. | Overall Experience
El cliente no dejó un comentario.Breaun G. | Overall Experience
El cliente no dejó un comentario.Weiyi Z. | Overall Experience
El cliente no dejó un comentario.Weiyi Z. | First Impressions
El cliente no dejó un comentario.CAREY N. | Overall Experience
El cliente no dejó un comentario.DAVID B. | First Impressions
El cliente no dejó un comentario.Doris B. | First Impressions
Even through a tornado my stuff was still safe in their storage facility. Very easy to deal with. Reasonably priced and great staff too!Aaron M. | Overall Experience
El cliente no dejó un comentario.Tammy M. | First Impressions
The person that helped me the day of my move when i rented the uhual truck was very helpful, kind, and able to answer all of my questions with no hesitation..The gentleman name that helped me was mr.Hicks..on march 27, 2020..He works at the ellis blvd office in jefferson city,mo..thank you for your survice!!Freedra T. | Overall Experience
El cliente no dejó un comentario.michael k. | Overall Experience
had minor problem with entry gate ... staff handled it well and was very pleasant in the process. despite the terrible weather, it was a pretty good experience thanks to the them... thumbs up ...Anthony T. | First Impressions
The system was down but the associates still took care of me and all my needsamari s. | First Impressions
El cliente no dejó un comentario.Paul B. | Overall Experience
Pam with Jefferson City Mo location has been awesome throughout the years that I have been there. I have recommended the location to both family and friends throughout the years. Even when the tornado hit the service was great.Amy C. | Overall Experience
The lady that helped me yesterday was amazing! 10/10 will continue business here!Elizabeth C. | First Impressions
As you can see, I have used U-Haul in several moves and will continue to do so. Thank-you U-Haul family in Garden Grove, CA, Williamsburg,VA and Jefferson City,MO.mildred w. | Overall Experience
Lady working was horribly rude disrespectable and should be fired I can't believe she has a job in customer service then she gave me a lock to put on my storage I put it on and there were no keys IGina H. | First Impressions
Very helpfulAntonio S. | Overall Experience
Great crew..very convenient..Niwantha E. | First Impressions
Felt very welcomed and everything was explained very well. Friendly and helpful staff.cherily h. | First Impressions
Thank you for providing us with excellent storage space.robert b. | Overall Experience
Courteous and efficient.CHARLES C. | First Impressions
Very helpful and accommodating. Thank you!!!micheal C. | First Impressions
Always so great to work with, Pam is awesome!!!Liesel F. | First Impressions
NEED MORE WORKERS!!Sharon G. | First Impressions
Thank for the quality customer serviceMAY D. | Overall Experience
It wasn’t an easy process since I haven’t gotten a storage unit before but the service was nice.Delon B. | First Impressions
I was impressed with the facilities cleanliness and security. Amy was very helpful and patient, and made sure that I made a rational choice of unit. I would recommend this place to anyone.Barbara D. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!