Vehicle could have been cleaner, but could have been much worse as well.Howard G.
Customer Reviews for U-Haul Storage & Moving of Downtown St Louis
Saint Louis, MO 63102
(@ Spruce St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Kimberly C.
Customer did not leave a comment.Darieaun E. | Online Move In
Nothing to improve, Erica Meeks was awesome, I will use this location from now onRobert P.
Customer did not leave a comment.Jenifer M.
Every single person I met was friendly! The gentleman who helped me register for my vehicle and get my storage unit was fantastic! He was hilarious and helpful. He made moving day less stressful! I would recommend to my STL friendsDeirdre F.
Customer did not leave a comment.celita L.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Anders W.
Customer did not leave a comment.Zarak K.
I and two other people stood in the office for a full 15 minutes without seeing a single employee. I suppose it's possible that they were short staffed due to callouts. But it's really frustrating when you've done your online checkin and all you need is your key. Apart from that, it's an immaculate location. Very impressed with the organization of the trucks, cleanliness, availability of supplies, etc.TERRENCE S.
Customer did not leave a comment.JOSHUA S. | Overall Experience
Keep up the good workJeffery B.
Customer did not leave a comment.Shonita M.
Customer did not leave a comment.Chukwudi M.
Jake was very helpful and assisted with my reservation. Good guy.Albert Z.
The office worker on duty, Anthony, was extremely helpful and competent despite they’re being an overwhelming amount of customers and needing to switch the reservation room the day of.Ashley M. | First Impressions
They told me to one location this trailer was not there then I had to drive the way across townBruce B.
Customer did not leave a comment.Mark F.
Customer did not leave a comment.ROBERTO P.
Customer did not leave a comment.Randy B.
Everything was excellent!Brittany C.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.DANA S.
Customer did not leave a comment.altha s. | Overall Experience
Changed my pick-up location, but didn't call me. Customer service reps were not around - I was on hold over 15 minutes and they never answered the phone. They weren't at the desk and there was a line of people waiting for service. Customer service rep was rude - the new location was further from where I needed to go, but the allowed mileage was lower and he didn't care. truck windshield was so dirty I almost couldn't see to drive out of the location. Gas tank was below half. I would never go back to this location.David J.
The ladies were amazing and I had no issues. I will.ise again in the future.Tasha J.
Customer did not leave a comment.Ben M. | First Impressions
Customer did not leave a comment.Rasheki P.
Superb World class as all would expect from this top of the line brand. This facility is staffed with pure professionalism. The physical facility is clean, modern, and brightly lit. Indeed the exhilaration of being served so well is unforgettable.Gary B. | First Impressions
Great service. Two girls and the Manager are coolAnthony B.
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.Dave W. | First Impressions
Customer did not leave a comment.Frankie L.
Ericka was very helpful and she went above and beyond to make sure we got the proper help to unload our truck in a timely manner. Thank YouLaRhon H.
Customer did not leave a comment.Michelle b. | Overall Experience
Customer did not leave a comment.Antonio B. | First Impressions
Customer did not leave a comment.Nick J.
Erica was extremely friendly and fun to chat with as we wrapped things upAndrea H.
I had the roughest day, the service at the Tucker location was wonderful. The young lady at the desk and her gentlemen helpers were a breath of fresh air. All three of them were helpful and full of energy. I appreciate them and all that they did for me. On return the same young lady was there with the same amazing service, she had a new helper and he was just as nice and helpful as the first two. I will definitely use this office again my daughter has to go back to college in the fall. Thank you for the wonderful service.Niketta T.
Customer did not leave a comment.Carla C.
Customer did not leave a comment.Michael F.
Truck was dirty with broken pretzels on floor and smelled from cigars and cigarettes,. Staff was very pleasant!STEVEN S.
Staff was extremely rude and uncourteous and when we tried explaining to them that the passenger side mirror moves everyrime u shut the door u need to readjust it they were trying to say we broke it?? We were trying to tell them it needed to be fixed for the next person?? We would never recommend this location to anyoneMichele J.
Customer did not leave a comment.SAVANNAH S.
The best Uhaul operation I have done business with from truck rental to storage units to buying and returning boxes. Really terrific. Erika has a great customer focused attitude and is worth investing in. I can tell she wants to learn and grow with the company. Bryan SamsonBryan S. | Overall Experience
Customer did not leave a comment.Gary S.
Customer did not leave a comment.La Tonya J.
I was Double charged and the gas â›½ wasn't correctJerel M.
Customer did not leave a comment.Mary W.
Great city location and the staff was fantastic!Joe V.
Not a thing this happened to be the finest service I've ever had from a U-Haul location. Erica went above and beyond she is a great asset to your companyThomas N.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Ruth M.
Noone was there when we dropped it off. But was able to dropoff without any problems.DEBRA D.
Customer did not leave a comment.TATIANA M. | Online Move In
Customer did not leave a comment.Latonya W.
It was a little hard to figure out where to go at first, especially not being familiar with the area. Personnel were very helpful and courteous.Mark M.
Parking around this place is hard to come by unless you want to pay by the hour. I tried to check in with the app, but half way through it stopped working. The employees were helpful and friendly, though.Adam S.
Customer did not leave a comment.Kelly H.
Customer did not leave a comment.Kor'Ree M.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.jacqueline Y.
Keep up good work and positive attitudeCynthia M.
The van did smell like smoke. The young man that was helping me was wonderful, positive, funny and on top of the work! Looked like they were a bit under staffed as he was answering phones, checking me out and running to get vans so no one was around when I walked in. He and another lady came back from helping someone and then helped me. Thus, one more person that stays inside or something could be useful.Jessica T.
Customer did not leave a comment.Rachel S.
Customer did not leave a comment.Melaneece J.
Customer did not leave a comment.DAVID MERRITT W.
Every aspect of my experience was great, from the reservation to the return of the truck. The workers were polite, very helpful to make sure I had everything for my move, I wouldn't change a thing.Lisa W.
Attendent very helpful in getting my motorcycle loaded onto the truck.David R.
This is my local U-haul that I have rented from for several years the difference between the two is like night & day. Jared the manager has set the standard that I measure all of the others by. He could give the pick-up dealer lessons on how to run a tight ship.ROBERT F.
The system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.peggy m. | First Impressions
Muchas gracias estoy súper contentaYAIMET L. | First Impressions
Customer did not leave a comment.Derick D. | Overall Experience
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.Andrea W.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Walter P.
I felt my service was excellent. It's not that often that I go to a business and a black Customer Service Rep or Cashier give me excellent service. It's very rare blacks gives excellent service. Please go to the 418 S. Tucker location. Very nice employees.Darlene B.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Kristen H.
Customer did not leave a comment.James S.
Customer did not leave a comment.Shakiyla H.
Customer did not leave a comment.Monika C.
Customer did not leave a comment.JAZMIN B.
I rented a 15 foot truck. The person who helped me pulled the truck up, showed me the condition of the bag of truck and sent me on my way. I had no chance to ask any questions about how to operate the truck. The lights, radio, what to do if issues. The Uhaul I returned the truck to spent more time checking the truck in, was more thorough, then the place I picked up the truck.Cynthia B.
Customer did not leave a comment.MARSHIANA S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Michelle b. | First Impressions
Customer did not leave a comment.Hector J.
Customer did not leave a comment.Elisha G.
Keep up the good workAriana N.
Customer did not leave a comment.Tiffany J.
great location and great staffAvery H.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Joseph B.
The location that I went to was well kept and clean. The trucks were extremely clean and I did not have any issues with sitting in them. Keep up the good work. I will recommend the Tucker location to anyone that ask about U-HaulFelicia L.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Mesha G.
Customer did not leave a comment.LA TONYA J.
Customer did not leave a comment.SHANE B.
I usually dont leave reviews but the girl that help me was amazing I hate I don't know her name but she know who she is I rented a trailerAndrea B.
Customer did not leave a comment.Reginald B.
The manager is especially very helpful, patient and he is always polite. Thank you again Jake!Delores W. | Overall Experience
Customer did not leave a comment.Shannon L.
Customer did not leave a comment.Peter K.
Fast Friendly Helpful.Vicki H. | First Impressions
Customer did not leave a comment.Vicki H.
Customer did not leave a comment.Jocelyn G.
Customer did not leave a comment.Lawrence W. | First Impressions
The best U -haul serviceKirk B.
I am well satisfied.KENNETH B.
Customer did not leave a comment.Warren M. | Overall Experience
I have moved 26 times and used uhaul storage and rental truck services for many. This is the BEST and most efficient location of any I have used across the country. Jake has built a great team. Erika should train others in customer service as she is that good. Terrific operation.Bryan S. | First Impressions
Keep up the good workCORTNEY M. | First Impressions
Customer did not leave a comment.CHARLES B.
Excellent service and convenient pick-up, I will be back. Thank-You!Guy W.
Customer did not leave a comment.Doug R.
All matters were definitely properly taken care of - all Staff Members were absolutely helpfuldaniel d. | Overall Experience
Customer did not leave a comment.Tony W. | Overall Experience
OMG!!! This location is incredible! The staff is ALWAYS friendly and seem happy! I just moved all my stuff out of my storage unit after holding it there for 3 years and all my stuff was exactly how I left it. Thank you U-haul! 100% Satisfied!!!Daniel P. | Overall Experience
Customer did not leave a comment.Gregory S. | Overall Experience
Very nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this locationRandy M. | First Impressions
I didn't feel safe relative to covid protocals when I visited this facility. Shared concerns and was not acknowledged. Wait times whenever calling for assistance were ridiculously long. Otherwise positive experience. ThanksGayle R. | Overall Experience
Customer did not leave a comment.chalah g. | First Impressions
Customer did not leave a comment.Cassidy P. | Overall Experience
Customer did not leave a comment.MARYBETH H. | First Impressions
I'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6daniel d. | First Impressions
Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!latonya j. | First Impressions
Customer did not leave a comment.Lenora B. | Overall Experience
Customer did not leave a comment.Sunsirea T. | Overall Experience
Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.elvira f s. | First Impressions
Customer did not leave a comment.Daniel W. | Overall Experience
Great service and I feel that my items will be safe for my storage unitAndre T. | First Impressions
Customer did not leave a comment.Tyrone B. | Overall Experience
Great storage experience from start June 2019 to finish September 2020. Thanks.janice m. | Overall Experience
Staff is extremely helpful and courteous to customers including myself. I’ve used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!Carlos F. | First Impressions
ExcellentMelvin I. | First Impressions
Customer did not leave a comment.Mary G. | Overall Experience
Everyone was great!!!. Everytime I came in it was great.Priscilla H. | Overall Experience
Staff was very helpful, and the building being a refurbished shoe factory keeping a piece of history alive is really cool.steve s. | First Impressions
The area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.Danielle T. | First Impressions
Customer did not leave a comment.John F. | Overall Experience
The staff was super friendly and made the process of moving feel a little less stressfulTARA F. | First Impressions
My experience and expectations were awesome.monica m. | Overall Experience
Customer did not leave a comment.Naomi H. | Overall Experience
Easy access convenient location. Great staffCamille M. | First Impressions
Customer did not leave a comment.Daniel B. | Overall Experience
The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.Monisha S. | Online Move In
Definitely the best storage i have ever used.orlando S. | Overall Experience
Customer did not leave a comment.Thomas S. | First Impressions
Customer did not leave a comment.Chrissy H. | First Impressions
Customer did not leave a comment.LISA L. | Overall Experience
Customer did not leave a comment.alexis g. | Overall Experience
I would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facilityLeroy P. | First Impressions
Customer did not leave a comment.Josh L. | Overall Experience
Customer did not leave a comment.Lavonne B. | First Impressions
Customer did not leave a comment.Marie S. | First Impressions
Customer did not leave a comment.Christopher B. | First Impressions
Customer did not leave a comment.Sharon H. | Overall Experience
Employees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.Stanley M. | Overall Experience
N/ADelores W. | First Impressions
Very good friendly and helpful staff.Charles V. | Overall Experience
The staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understandMatthew F. | Overall Experience
Staff at the location in downtown St Louis is incredibly helpful and very professional.Scott B. | Overall Experience
GreatPierre F. | Overall Experience
I'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend themJames B. | Overall Experience
GM Very Helpful..John V. | First Impressions
The gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.Christy H. | First Impressions
My experience was easyMaria W. | Overall Experience
Staff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.JEREMY S. | Overall Experience
Awesome everytime i use them!Tara F. | First Impressions
Great facility. Easy access and use.Stephanie K. | Overall Experience
The gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.Scott B. | First Impressions
All my needs were met without question. All employees were courteous and knowledgeable.Paul W. | First Impressions
Absolutely perfect experience. The onsite manager was helpful and professional.Carlos S. | Overall Experience
Excellent and professional workers.Charles V. | First Impressions
Excellent discount no payment on 1st months rent 🤗 👍michael w. | Overall Experience
The service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.Joe R. | Overall Experience
Keep up the good work🥰🥰🥰PRECIOUS C. | Overall Experience
This place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!Kelly K. | First Impressions
When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !Brandy C. | First Impressions
The customer service representative was very rude when I was moving out of the unit.Robert F. | Overall Experience
No hassle. Staff was nice and professional. And, The service was very fast.derrick m. | First Impressions
Just seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.Kayira O. | First Impressions
nice facility and good, friendly staff!Shannon W. | Overall Experience
I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.Barbara J. | First Impressions
Ok there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty badSaid S. | First Impressions
Thank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!eugene G. | Overall Experience
Great staff!Bhavik M. | First Impressions
10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.WONDA O. | Overall Experience
Outstanding experience.Mark B. | Overall Experience
Facility safe n secure staff very helpfulLanora C. | Overall Experience
I'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.Joe R. | First Impressions
Great personnel. Very helpful. Clean, well lit storage facilities.HOWARD W. | First Impressions
My experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanksDiann G. | Overall Experience
Helpful staff!Johanna W. | First Impressions
I am very satisfied with the service I received. Thank you.anita c. | Overall Experience
Very nice and clean storage areaMark A. | First Impressions
Super service and friendly staff! Also, it seems extremely secure for which I am grateful.William B. | First Impressions
Best experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.Aleksey K. | Overall Experience
Truly appreciate attention to detail, service representative patience and willingness to go the extra mile.anita c. | First Impressions
Great staffDarrel B. | Overall Experience
Jake and Zorian provided great customer service.Kedric J. | First Impressions
Great experience. Very friendly and helpful staff.Michael D. | Overall Experience
Worst facility l ever seen in all my 60 years of life !Michael M. | Overall Experience
The customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.Darren S. | First Impressions
I received a great dealSpecial J. | Overall Experience
good customer service, very friendlyGary B. | Overall Experience
They were very helpful and accommodating.Coryn C. | Overall Experience
Was transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.Tyler S. | Overall Experience
N/AJerome B. | Overall Experience
Excellent service and facilitiesMark S. | Overall Experience
Excellent service no complaint what so ever 👍🏽kiara w. | Overall Experience
Every member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.MATTHEW R. | Overall Experience
I didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fineJacqui S. | Overall Experience
I had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽aaliyah a. | Overall Experience
Had issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.eric w. | Overall Experience
James and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.charles b. | Overall Experience
Jacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNXLILLIAN B. | Overall Experience
The young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..Terraine T. | Reservation
Only issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.wendy s. | Overall Experience
Very polite and knowledgeable .Michael M. | Reservation
U will not find a better facility and staff anywhere!Angelo G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!