Include ice scraper At some point heat went out while driving through storm, customer service was unable to provide advice, eventually heat worked after shutting off engine for 10 minutesRACHEL Y.
Customer Reviews for U-Haul Storage & Moving of Downtown St Louis
Saint Louis, MO 63102
(@ Spruce St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anthony J.
Keep up the good work . Best U-Haul I've usedAriana N. | First Impressions
El cliente no dejó un comentario.KANEISHA N. | Overall Experience
El cliente no dejó un comentario.Ronnie S.
El cliente no dejó un comentario.William B. | Overall Experience
El cliente no dejó un comentario.William B. | First Impressions
Earl was very professional and fantastic on getting us checked in and checked out.Elfaridah F.
The woman who checked me out and back in was fast, knew what she was doing, and friendly.Ryan Z.
The customer service was on point.Michelle B.
El cliente no dejó un comentario.Natalie V. | First Impressions
El cliente no dejó un comentario.EBONY W. | Overall Experience
El cliente no dejó un comentario.LATOYA F.
El cliente no dejó un comentario.CONNIE H.
El cliente no dejó un comentario.Selena J. | Overall Experience
El cliente no dejó un comentario.SELENA J.
El cliente no dejó un comentario.john W.
El cliente no dejó un comentario.BRIDGETT B.
Anthony helped me when I picked up my Uhaul trailer. He was sooo AWESOME!! I appreciate his help and expertise!! It was a pleasure working with him.JASMINE B.
The general manager is extremely rude and un accommodating. I also have a storage unit at this facility that I intended to keep. I will be canceling and taking my business elsewhere.Ashley W.
Could be a little less expensive.Semir D.
Jacob was great!John C.
Earl was very kind and helpful. Also efficient and well informedAlexis S.
El cliente no dejó un comentario.Linda B. | Overall Experience
El cliente no dejó un comentario.Fay R. | First Impressions
Have the vehicle easy to access when there's no one available on site. I should not have had to move four haulers to get my truck. That's not my job. Big inconvenience and it delayed my leave time.Veronica M.
El cliente no dejó un comentario.KEVIN S.
El cliente no dejó un comentario.ROBERT N. | Overall Experience
Some friends and family may like take the elevator up to the storage unit, however, I have assisted others with units that allowed to drive up to its floor, with much easier accesses. Thx U. It was different, but not horribly bad. Thx ULinda B. | First Impressions
When another location in st louis COMPLETELY dropped the ball and didn't have my truck ready this location had one ready in minutes and saved my move. Everyone was super friendly and helpful.Gary W.
The truck was running a little rough so make sure it can make a long distance tripSophia A.
El cliente no dejó un comentario.Crissie W. | First Impressions
El cliente no dejó un comentario.Julia N.
El cliente no dejó un comentario.Rick k. | Overall Experience
A 1 since day one! Love you guys!Cynthia C.
Nothing at all. Love y'all!Cynthia C.
El cliente no dejó un comentario.HEIDI B. | Online Move In
El cliente no dejó un comentario.Tim C. | First Impressions
El cliente no dejó un comentario.Anthony N.
El cliente no dejó un comentario.Franklin S.
El cliente no dejó un comentario.Kevin C. | Overall Experience
The male employee on staff at 6:15 PM 12 16 2021 did not want to give his name or try to resolve or understand the conflict in his processing of the rental truck return. He did not check the truck back in on the date and time it was returned. He tried to commit fraud. He fraudulently withheld the owed money due to the customer. He converted the money for personal use. There was at least $20 dollar owed back to the customer.Kelvin A.
El cliente no dejó un comentario.Katelynn S.
El cliente no dejó un comentario.Wilford N.
The "inside counter" person could have been nicer to me as a customer that was not familiar with the location. How did I know where to park the truck?! Especially since the location is in a premium downtown area with limited space, and I saw no sign outside indicating where to return trucks. The outside person that checked the truck was more customer friendly. He thoroughly checked that truck, though, to ensure no damage! But all was well. Loved the location! Very clean, professionally inviting environment. Would definitely select this site again because of its location, services and the supplies available. Looked full-service.MARGOT H.
El cliente no dejó un comentario.RONNIE H.
El cliente no dejó un comentario.EMILY M.
El cliente no dejó un comentario.Ryan R. | Overall Experience
When I picked up the truck and got it to the location I was going to load,I found half a sandwich and a half a bag of chips. The sandwich was starting to spoil. Basically I was just asked for my money and driver's license, handed my contract and then the keys to the truck and pretty much see you later.William H.
El cliente no dejó un comentario.PIERRE F.
El cliente no dejó un comentario.Derek A.
El cliente no dejó un comentario.KIARRA F. | First Impressions
First. The young man was rude to my nephew with detaching auto transport. Second. I returned auto transport first and got call days later on waiting to return it.STEVEN L.
El cliente no dejó un comentario.Ross F.
Hard to find and get into. Phone in issue and NO HELP what-so-everFREDERICK G.
Drop off was a breeze considering obtaining the truck!Steven L.
El cliente no dejó un comentario.monique m. | Overall Experience
I appreciate the great customer service from all of the staff I came into contact with. That's not very common in this day and time. GraciasAndrea T.
El cliente no dejó un comentario.Cree C. | Overall Experience
An overall Excellent experience with awesome customer service.Jacqueline L. | Overall Experience
El cliente no dejó un comentario.Tre'Ondra S.
El cliente no dejó un comentario.Samati N.
El cliente no dejó un comentario.Jonathan H.
El cliente no dejó un comentario.Kamille L.
El cliente no dejó un comentario.Victoria T. | First Impressions
El cliente no dejó un comentario.Terry M.
I rented a trailer. I was contacted two days prior to the pick up date and told the equipment would not be available at the 12:30 PM time included in the original reservation. I was told that the trailer was scheduled to be returned at 1:15 PM and I could pick it up at 1:30 PM. At 1:20, I attempted to call the location to find out if the trailer had been returned. The location had their phones "on forward", so my call was routed to Customer Service. They said their system showed the trailer had not yet been returned. They recommended I call back later. I called back later. The location had their phones "on forward". I explained the situation to the Customer Service agent. They said a different department could tell me if the equipment had been returned. They transferred the call. After being on hold for some time, someone answered and said their system showed it had not been returned. I appealed to them to contact the staff at the location to see if they had heard from the renter about an estimated delivery time. They were able to get someone from staff at the location to join the call. They said the trailer was there. So, after losing a half an hour, I went to the location to get the trailer. The staff handled the initial sign-in and hook-up fairly quickly. The pictures of the trailer were not current. I had to update. The staff did not check if the trailer lights were functioning. The trailer was fairly clean. The trailer had good tires. The door functioned but was sometimes difficult to raise (needed to be cleaned and lubricated). Lights and wiring were good. The trailer tracked well.Gary B.
El cliente no dejó un comentario.Gregory G.
El cliente no dejó un comentario.terrance e. | Overall Experience
Great customer service. Easy check in process.TYRONNA J.
Great service at the pick-up (Lancaster, CA) and drop-off (St. Louis) locations. Thanks Earl!ANTHONY M.
Great serviceCALVIN C.
El cliente no dejó un comentario.Jason S.
I had to mop the truck before using it as there was a sticky (soda?) film on the floor. Even though I was making a $2,600 rental, I was not dealt with any differently than the other person who was being helped at the same time making a $150 rental. I was not instructed about the truck operation at all. It was as if I was just renting the truck for a day....not a 2,000 mile journey. I don't expect special treatment, I just expect the team to be able to differentiate between the types of rentals and what the customers needs may be.Peter F.
Jake was kind and helpful during my move in and check out. He even helped to move my truck so I could load it up. Perhaps he was just doing his job, but it was very appreciated.Theresa K. | Overall Experience
too many units for only one elevator, and this location is adding more units. madness. dirty. elevator floor has not been mopped ever as far as i can tell. bathrooms have been dirty and unmaintained for a long time. and now they are all locked except at the office. no stairwell to the ground level except the fire escape. how is that even legal. i found that out when the elevator was out one day. staff was not friendly or helpful during a period of time locker alarms were messed up and constantly going off. made using my locker impossible to use. i feel i should receive compensation for how nasty this place has gotten since i first rented my unit. will not be recommending.RONALD B. | Overall Experience
El cliente no dejó un comentario.neiphra l. | Overall Experience
El cliente no dejó un comentario.MARYBETH H. | Overall Experience
I didn't sign up for this location. The website was not accurate. That part was very frustrating. The Tucker location was absolutely lovely to work with. They were fast, friendly and knowledgeable. Great experience.Kristina S.
El cliente no dejó un comentario.Thomas E.
Overall is was great a lil pricey for the size I rented was only downfall.Wendy W. | Overall Experience
I don't know what has happened to the customer service uhaul downtown stl had but I will never go here again the service I received was deplorable the first time I was treated badly I'm like give them a second chance well they FAILED gave me a truck that put my life in jeopardy I called the roadside assistance waited over 4 hrs in a very cold truck for help to no avail after being told help was 15-minute away still no one showed from 1:42pm -9:46pm the help arrived ðŸ˜¢ I don't know where the communication broke down at 6:15pm I was told my request was canceled????? Who does this a company that's NOT LOOKING OUT for it's CUSTOMERS!!!!!!!!Evelyn G.
N/CWilliam B. | First Impressions
El cliente no dejó un comentario.Patricia H.
El cliente no dejó un comentario.JAMES K.
The manager had a problem with me extending my reservation. Not sure why it was a big deal my cc was on file and it was a 24h extension of my reservation. She was extremely rude and unhelpful. Luckily I just called the corporate office number and had on problem extending my reservation.Chris S.
El cliente no dejó un comentario.Sara W.
El cliente no dejó un comentario.DEMETRICE R.
Even after six months of non payment they still had my things and allowed me to pay them a settlement to remove my stuff. Thanks guys. It was a helpful process for me.Jazmin C. | Overall Experience
El cliente no dejó un comentario.chantal e. | Overall Experience
El cliente no dejó un comentario.NIKKIE A. | Overall Experience
Jake and his staff work their tails off to make renting trucks or rooms easy !Erin M.
El cliente no dejó un comentario.JAMESDANIEL O.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Helen B.
El cliente no dejó un comentario.Violet J.
El cliente no dejó un comentario.Sarah F.
We rented a 10x20 only to find that it is 2 separate units sold as 1, and then when we went to look at the units after completing paperwork both still had locks from other renters on them. We were then given other units (after more time to do paperwork) and then when we opened the units they both have huge 3 ft diameter concrete support poles in the middle of the units. This is a very old manufacturing building repurposed for storage. It dirty and difficult to get in and out of wirhbonlu one elevator. Not one I would recommend.Christian L. | First Impressions
El cliente no dejó un comentario.David S.
Everything was wonderful keep up the good work everybody gets a raisefrance J.
El cliente no dejó un comentario.Wendy W. | First Impressions
El cliente no dejó un comentario.todd m. | Overall Experience
The rental smelled like pot, we gased the vehicle and was charged. We were charged an after hours fee after a vehicle wasn't even available for our time slot and not our fault we had to bring it back beyond a time with technicians. The associates were having a social hour no one was working or taking customer interest serious. Very disappointed and frustrating!Brandy C.
El cliente no dejó un comentario.Garrett H.
Was going to have me drop off at a different location that was closed. So I called and they sent me to this location which was greatmelinda A.
We accidentally left a white piece of shelving (blended in with the side of the truck) in the back. A staff member called, sent a picture of it and made sure it was labeled and held until we could retrieve it. That's good star customer service! It could've just been thrown out.Chelsea M.
When someone has a cargo van on order make sure you have it available when it is reserved for . Went to pick up the van that I had a reservation on and no van was available. I even went back 40 minutes later and no van still . This was a horrible experience and this was not the first time this has happened to me at this location .Kurt K.
El cliente no dejó un comentario.Lavette G.
Instructions not super clear for drop off, had to loop a parking lot to get in the right door. But the guy we met with was super helpful and we were out of there in no time!Amy P.
We ended up with a larger truck than requested. This truck probably used more gas than the smaller one would havJames P.
The check in process was handled professionally. I did not get the10ft truck i reserved far in advance and instead ended up with a 15ft with 86K miles on it. My gas bill ended up being $450.00 with the larger truck. I felt like they forced the truck that they wanted to get ride of. I was told that if I wanted a 10ft truck I would have to go to another location. I saw 10ft trucks at this location.BRUCE C.
The online reservation experience was easy. But the in-store location was exceptionally great because of Keith's calm, cool demeanor, which was incredibly soothing. I rarely give feedback on these things and only doing so now b/c of how impressed I was with him. His vibe was so pleasant that he helped ease my stress. I'm truly grateful...he's one of a kind and I couldn't have asked for a better experience.Selena J.
Bigger sign for the entranceChristine A.
I did not recently use u-haulDanielle G.
Staff were quiet and focused. It was pleasant.JANE B.
El cliente no dejó un comentario.Phillip J. | First Impressions
El cliente no dejó un comentario.Wayne B. | First Impressions
El cliente no dejó un comentario.Tyler H.
El cliente no dejó un comentario.Christina O.
You all are doing just fine. Keep up the good work!Reginald B.
The only feedback I would give is that I noticed the pictures of the cargo van I rented that I had to sign off on for receipt of the vehicle were when the van was brand new and didn't reflect the state of the van at the time I took possession.CORY S.
Why offer a pick up location if you are just going to switch it? I planned the move around picking up a truck that would be just down the street. But the night before I check my uhaul account and its been moved to downtown?! With zero notification. Don't offer a pick up location if you are just going to change it!James W.
The entire experience was greatRichard K.
I felt that you all were going to try to keep the entire deposit. And sure enough you did. You were supposed to give me $7 and some change back, that I have yet to receive.Christy R.
El cliente no dejó un comentario.Cheryl A.
Everything was excellent, from the start to the return.Sabacon C.
El cliente no dejó un comentario.RICHARD K.
El cliente no dejó un comentario.Damon H. | First Impressions
Help them move ðŸ˜„Bob R.
Make sure you don't mark that I have 1/2 a tank when I only have 1/4â€¦ I know I didn't catch it but still not cool. Everything else was great.Alexander H.
El cliente no dejó un comentario.TRINITY J.
Very simple online reservation and very helpful staff.Colleen F.
Very fast and professional. Would definitely recommend!Daniel W.
I didn't pick this location I said stl on florrisantCOREY D.
Trucks suspension was shot and did not handle well on road , Gas level noted in contract was not accurateChristopher D.
They took too long about 45 minutes. They don't keep their promises. They asked me to go another UHAUL place to pick up my truck: I don't believe they said that to me. I had registered 10' truck in their place. At the end I have to take a 9' Van which took me 2 trips. I spent more miles and more gases, and more time for mover fee. Fortunately, GM Jacob Langford reimbursed for my loss. Thank you, Jacob.DENNIS L.
The trailer we picked up was damaged slightly, as was the truck, but definitely useable! No big deal!David P.
El cliente no dejó un comentario.John H.
The staff was very helpful when we came to drop off the truck and loaded the storage. Just delightful.DAWN T. | First Impressions
Ericka helped me and accompanied me the whole process she did superb she gets TEN Stars she is definitely the best ever hands up to ErickROCHELLE M. | First Impressions
El cliente no dejó un comentario.Tyrone G. | First Impressions
El cliente no dejó un comentario.angela b. | First Impressions
The staff are nice and helpful and I recommend anyone to use this facility.NIKKIE A. | First Impressions
Jacob was so helpful. I had a really great experience and trust that my items are safe.Theresa K. | First Impressions
El cliente no dejó un comentario.Larry N. | First Impressions
Jake and the entire team have been wonderful. I rarely post reviews, but had to for them because the level of customer service was unbelievably good!Stephanie D. | First Impressions
El cliente no dejó un comentario.chantal e. | First Impressions
Erica was great! She provided much needed guidance on my storage unit which was different than what I was told from another U-Haul representative. She was patient in helping me choose the best unit for my storage needs. She was also super helpful with my return of my equipment. Customer service like Erica's makes it easy to do business with U-Haul!!Quinshala W. | First Impressions
El cliente no dejó un comentario.Rachel S. | First Impressions
Nice and convenient just what I needfreddie B. | First Impressions
El cliente no dejó un comentario.monique m. | First Impressions
El cliente no dejó un comentario.Darieaun E. | Online Move In
Superb World class as all would expect from this top of the line brand. This facility is staffed with pure professionalism. The physical facility is clean, modern, and brightly lit. Indeed the exhilaration of being served so well is unforgettable.Gary B. | First Impressions
El cliente no dejó un comentario.Antonio B. | First Impressions
El cliente no dejó un comentario.TATIANA M. | Online Move In
The system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.Amber H. | First Impressions
Fast Friendly Helpful.Vicki H. | First Impressions
El cliente no dejó un comentario.Lawrence W. | First Impressions
Very nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this locationRandy M. | First Impressions
El cliente no dejó un comentario.chalah g. | First Impressions
El cliente no dejó un comentario.MARYBETH H. | First Impressions
Christine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!latonya j. | First Impressions
Ms. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.elvira f s. | First Impressions
Staff is extremely helpful and courteous to customers including myself. I've used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!Carlos F. | First Impressions
The woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.Monisha S. | Online Move In
El cliente no dejó un comentario.Thomas S. | First Impressions
All my needs were met without question. All employees were courteous and knowledgeable.Paul W. | First Impressions
When I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !Brandy C. | First Impressions
I appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.Barbara J. | First Impressions
Super service and friendly staff! Also, it seems extremely secure for which I am grateful.William B. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!