Customer Reviews for U-Haul Storage at Silverton

3371 comentarios

3612 Silverton Rd NE   Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

(503) 399-9418

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 399-9418

3612 Silverton Rd NE
Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

David S. 
Rating:
2.0

Waited 40 minutes when it said check-in was quick and easy. One person working, 6 people in line Gas tank leaked. Discovered after sitting in the driveway loading. Had filled the tank and was down to a quarter after 2 hours. I was allowed to exchange it but that took 1:5 hours and my help had to leave shortly thereafter. When returning the truck the check in/out process didn't work either so just left the key in the box I did not receive paperwork the first time but did the second. Whole day was a fiasco due to these situations. There was not even an offer of compensation for the companies errors. We were lucky the gas tank didn't blow up or start a fire. I have to rent a U-Haul in two weeks to move state to state. If I had an option I would select it, but I don't

Audra L. 
Rating:
1.0

Checked in online to “save time” and it took 30 minutes to get a trailer. Location was understaffed and did not appear to even try to meet minimal expectations. Will buy a trailer before using this location.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOWARD C. 
Rating:
5.0

The Staff at this location always give great customer service. Even if I am being helped by a newer employee, they are quick to figure out what is best for my needs. Curtis runs a great store. Will return again. Thank you.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Fun friendly environment

Joshua Q. 
Rating:
5.0

Customer did not leave a comment.

Wess J. 
Rating:
5.0

Courtesy and efficient, a dedicated team. Happy to start and end with U-Haul.

Ray T. 
Rating:
4.0

I reserved a 26' truck almost a month in advance. Arranged a time and movers, then received a call the morning before my move that the 26' truck I reserved was not available. With that said having the truck available that was reserved would be nice. I had to borrow an additional truck.

VIRTUDEZ G. 
Rating:
2.0

Charged me twice for a one day rental was returned earlier than required. Charge for two days by mistake, They apparently failed to check in the trailer after I returned it, they charged me for an additional day when they finally check it in the next day took me three phone calls and several hours just to get it fixed. Very frustrating

JOHN K. 
Rating:
5.0

I always use this location and recommend it to all my friends and customers

YELENA JENNIFER O. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Your rates are insane! $1200 for a 9 day rental on something that is $25 daily is ridiculous.

Robert M. 
Rating:
5.0

All was gr8!

Doug E. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

I've used this establishment many times and every time I get the best service. The team works really hard and go well out of their way to make sure you have what you need. The Manager, Curtis has outstanding customer service skills and has been a great help during my last move. Thank you for all the help, you and your team are amazing!

LORIA G.  |  First Impressions 
Rating:
3.0

The vehicle was dirty, bugs all over the windshield and the inside windshield was dirty also. They said to bring it back full of fuel or get charged extra. I drove 24 miles total @ aprox 20 miles per gallon. When I went to top it off it took 3.9 gallons. I obviously did not burn 4 gallons so it was not full of fuel when I picked it up. Maybe nothing to you but Google reviews get read.

Scott W. 
Rating:
4.0

Second time we have gone to the location off Silverton and Fisher. 1st time the guy was rude. We were told in a very rude way we had to have it back on 4 hours. We thought we had more time then that. The second time the truck drove very bad.

Jesse F. 
Rating:
1.0

Ask the customer what type of electrical connection he needs on his trailer!!!!! and not install the simplest connection he has on the stock shelf. The wiring should be securely attached to the tow vehicle & NOT loosely run through the rear door where it might be damaged by the door latch!!!!

GARY G. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Thank you Curtis and staff for helping make my stressful move a better one. You answered all my questions, sometimes silly ones and were tremendously helpful when I was stuck with no moving assistance, trying to do it all alone. Would highly recommend the U-haul location on Silverton Road in Salem, Oregon.

Valerie B.  |  Overall Experience 
Rating:
3.0

Over priced gouging

JOSEPH ANTONE P. 
Rating:
3.0

There is always a slow-moving line. Check-outs take too long which is probably not this location's fault but U-Haul's fault for a cumbersome computer system.

PARKER M. 
Rating:
3.0

Called to drop off close to where i was not willing to take back had to go somewhere else did not care for the process would not rent again

KRISTOPHER KEVIN M. 
Rating:
5.0

Great customer service. Curtis helped me on Thursday with a trailer and a truck on Friday. Both times he was very efficient and courteous. Thank you so much. I will highly recommend the Silverton Road location.

PATRICK C. 
Rating:
4.0

Lack of personnel was the problem here. Only 1 person and a very long line of customers needing help. Hire someone! I would pay more to have better customer service.

ROBERT NEVIN B. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
1.0

Slow service and was charged double for my rental and still hasn't been resolved.

DAKOTA S. 
Rating:
4.0

Customer did not leave a comment.

Eli N. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

FREDRIK D. 
Rating:
2.0

Enough with the mask mandates. If I'm refused service, I'll make it my life's goal to make sure i do my part to have others to refuse using your service. You don't own people, get a clue.

Troy O. 
Rating:
1.0

I rented my trailer from Salem, OR to Newport Oregon. As we were unloading the trailer iI was called and told I would have to drop it off in Waldport and that a manager would be calling me for compensation. My nephew cancelled his plans so he could return it to Salem. I spoke again with customer service who told me it would be fine and my charge would be adjusted and again told a manager would call me. My nephew went to drop it off at the same location we picked it up from earlier that day and he had to unhitch the trailer, nobody would help him. Their focus was on selling boxes rather than help the inbound vehicle returns. I get my bill and I was still charged the $97 instead of $19. I still have not heard from a manager. I spent 1 and a half hours tryng to get through to customer service with no luck. WHY HASN'T A MANAGER CALLED ME.

MARY ELIZABETH S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE LYNN M. 
Rating:
5.0

Great customer service at this location. The staff was very helpful. Equipment was in great shape. Highly recommend this location.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Very nice customer service, Truck was ready and clean. Left with a smile great customer service

SYNDEE J. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL H. 
Rating:
5.0

Since the management change at this location, rentals have been very smooth. The new staff is friendly and helpful.

CHRISTOPHER S. 
Rating:
2.0

The location I picked up at was understaffed and the wait was unacceptable

MICHAEL C. 
Rating:
5.0

Our reservation was screwed up by the Portland transit office. We had asked for a truck pick up in Independence, OR and at the last minute they switched us to Salem, OR. The UHaul location didn't open until 9 AM but we had opted for the "easy" early pick up by mobile app. Our truck was supposed to be ready at 7:30 am. Two employees were there before opening to clean returned equipment and one was able to check their system--they had NO RECORD of our reservation. I was on hold with the 800 number for over an hour and no one answered. So we had to sit there until they officially opened at 9 so they could give us an alternate truck. In the meantime, I had hired two men to load our truck starting at 8 AM. Since we didn't get our truck back to our apartment until 9:30, I paid $120 to have the loaders sit and wait on us. When we finally got to the apartment, the loaders (who had been waiting) said they weren't surprised because 1 in 5 of their customers have major trouble with UHaul. It's not the local folks who are at fault. Corporate UHaul was incompetent and this whole experience was a TOTAL SCREW UP. Next time, Penske!!

John R. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

The app wouldn't let me self return my equipment and it was frustrating. The worker was adamant that it was ok, he would take care of it, but it's still frustrating when they are super busy and I have the ability to return it myself, but can't because the app won't work properly.

Crista D. 
Rating:
2.0

An advertised $29 truck which I only had for 6 hours, drove 55 miles ended up costing me a $131, and I put in $25 of gas. You guys are crooks!

HEATHER LEE M. 
Rating:
5.0

Love this place in a pinch!

LORIA G. 
Rating:
4.0

Have more people working the counter. It was a long wait (30+ minutes).

MICHAEL V. 
Rating:
3.0

Customer did not leave a comment.

TYSON C. 
Rating:
5.0

Superb customer service Megan was awesome

JESUS A. 
Rating:
5.0

More equipment options please

Curtis W. 
Rating:
3.0

Delivery of the empty pod was delayed at the last minute, so my brother picked it up for me. It wasn't ready when he got there. It was a bit annoying and took too much time, but everything else went well. (And I do understand you are swamped these days! The people on the phone were as helpful as they could be; less so at the pick up location.) Goods arrived as scheduled, in good shape, and drop off and pick up of the pod at the destination was a breeze.

SCOTT KELLEY C. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
4.0

Having to spend literally hours on hold waiting to speak to a human in order to resolve a billing issue that is entirely due to a mistake made by Uhaul, an issue that is till unresolved has been tiresome and unnecessary

Luke G. 
Rating:
1.0

Being charged for damages and 6vblanlets and a dolly that I didn't use and I am not responsible for.

LISA S. 
Rating:
5.0

Great customer service. They listened andcjwck in was very quick and efficient.

Frank N. 
Rating:
1.0

Over charged and they were rude! mostly customer service on the phone. will never use uhaul again.!

BEATHE P. 
Rating:
4.0

They were awesome

Elizabeth F.  |  First Impressions 
Rating:
1.0

Way to many trucks in small parking lot reserved a trail at 10 in the morning they didn't have one tell 4 in the afternoon. Stood in line for a half he each time I was there.

KEVIN CHRISTOPHE K. 
Rating:
5.0

Nothing I can think of. This is a solid store with excellent service. I'll be back.

Ernest P. 
Rating:
3.0

I did not like that I was not given ample mileage for my trip since I had to drive extra distance to pick up and drop off my truck. I ended up getting charged over $10 extra to an already pricey trip. I will look at other truck rental options next time.

Quinn A. 
Rating:
2.0

Give clear directions to customers, even if you're busy. It takes only a moment to provide accurate information to prevent future headaches. We would have been more than happy to wait 5.. 10… 20 minutes to receive accurate information. Instead we got hit extra fees and the added stress that somehow the van we returned 2 hours earlier than our contracted time was somehow unaccounted for at the end of the day.

Calvin K. 
Rating:
4.0

Customer did not leave a comment.

CAMERON G. 
Rating:
5.0

Customer did not leave a comment.

PAUL ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

THERESA JEAN W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH LEROY S. 
Rating:
1.0

If you're going to guarantee something, then stand behind your word.

Justin M. 
Rating:
5.0

This location has everything you could need for a move. We arrived to pick up our moving truck for an in-town move and everything was all ready to go. Both the pick up and drop off of the truck went very smoothly. They are also well stocked on a lot of moving supplies. Would definitely recommend them.

TROY P. 
Rating:
4.0

Better signage for pickup/dropoff.

Deanna W. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Personnel not friendly

Duane M. 
Rating:
4.0

Make sure the windows are clean inside and out. The windshield inside was streaked and cloudy making it tough to see through when driven toward the sun.

JOHN Z. 
Rating:
5.0

These people were very helpful and had told me what i should do about my experience with the othwr place. I will have to email the district manager about my experience

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA HENRY B. 
Rating:
5.0

Customer did not leave a comment.

LUIS P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Sent me home with a uhaul that had a stick in the gas tank, that was leaking gas. After not finding my reservation that I had, rude costumer service, and changed my drop off location that sent me way out of my way. Not pleased one bit, what a frustrating and dangerous nightmare!!!

Victor A. 
Rating:
5.0

Amazing

HAILEY DEBRA O. 
Rating:
4.0

Customer did not leave a comment.

Lance M. 
Rating:
5.0

Customer did not leave a comment.

norma C.  |  Overall Experience 
Rating:
5.0

Keep up the good work. Thank you for listening to my concerns.

RHONDA C. 
Rating:
5.0

Great service at pick up. I'd had some changes to my reservation by U haul but everything worked well and I was on the road quickly. At drop off later in the day there was a short line but it went quickly. I was impressed. Thanks

Patrick C. 
Rating:
5.0

Friendly, courteous, and helpful staff made our transaction time conveniently short positive. I'll be back.

Joseph B. 
Rating:
5.0

Easy pick-up and drop-off experience. Trailer was in excellent condition. Staff was friendly and helpful.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

YELENA JENNIFER O. 
Rating:
5.0

The only problem is the amount of office staff on Saturday and Sunday. Saturday I needed to set up my move out and waited in a line 6+ deep for 35 minutes with one lady working desk. Sunday I needed to purchase supplies during my move out of the facility and I waited in a line 10+ long for 1hr 5 mins for one guy working desk.

Morgan H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

NICKI S. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
1.0

They rip off ... I did put gas in it and drop off somehow few weeks later they took my money out from bank and cost for gas which bullshit damn pissed me off

Jeffrey A. 
Rating:
5.0

The young fella that helped me was awesome, I can't think of his name @ moment but he was very helpful.

TIMOTHY EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
2.0

We had ordered a 26' truck from Rexburg ID, a 20' was switched instead bt the Silverton Rd. location. This results in another 1600 mile round trip for us because we couldn't get everything on.

MARY H. 
Rating:
5.0

Everything went as perfect as can be.

patti M. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

tamra H. 
Rating:
5.0

Staff was overworked- but still friendly and helpful.

JAMES C. 
Rating:
5.0

Nothing to improve ..great helpful and informed employees!

MARK C. 
Rating:
4.0

The truck was extremely unkept. The ride itself was so bumpy, on the way to drop the uhaul off, my boyfriend was following and noticed a large bulge on the inner rear tire. Explains why the ride was so awful. And the driver door rattles horribly.

JEANETTE B. 
Rating:
4.0

Friendly staff. Equipment pickup was quick and easy.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

Customer did not leave a comment.

Micheal S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T. 
Rating:
5.0

Best customer service ever. Silverton Rd. Folks are the best.

RICKIE C. 
Rating:
5.0

I've dropped equipment off at this location in the past and will continue to use this U-Haul location in the future if needed.

CAROL R. 
Rating:
5.0

The 20- foot van I rented had 3-hand trucks and was not swept out when I got it. The service was fast, both for renting and returning the vehicle. The location was ideal for my needs!

RICHARD SCOTT W. 
Rating:
3.0

Building and unit were exceptionally hot even at 8 am. Website and Google stated wrong hours.

Julia W.  |  Overall Experience 
Rating:
4.0

Storage experience was excellent but truck return not so much

Raema A.  |  First Impressions 
Rating:
5.0

Great place to use for storage well lit and secure will use again when needed

Harvey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

The Salem U-Haul staff at 3612 Silverton is nothing less than excellent. From the spotless clean, well organized, facility to their outstanding customer service I find it difficult to believe that there is a better managed service business anywhere!

john r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJ w.  |  Overall Experience 
Rating:
5.0

I would use again! Great place!

Carrie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE J.  |  Overall Experience 
Rating:
5.0

I have forgotten the name of your employee who helped me but she was amazing! She worked with me to help get me in a unit that would be easy to unload since I was unloading by myself. It made the whole process much easier and I was able to unload much faster because of her wonderful customer service. She was awesome!

Jeff D.  |  First Impressions 
Rating:
5.0

Curtis was amazing, I was treated with full respect. Above and beyond was met for myself, thank you truly!

megan w.  |  First Impressions 
Rating:
1.0

The staff was very friendly, so this review does not reflect them, but getting into our rooms was a nightmare. We were supposed to have one large room and it was unavailable due to someone not moving out on time. So then we get transferred to two smaller rooms across the storage facility from each other. The second room that was “vacant” was still full of someone else’s garbage so then we were transferred again to a third unit. All the while, our whole unload crew is following the worker around the facility trying to figure out which room we are actually unloading into. We were supposed to get our first month free for our one room... now we are left paying much more next month for two rooms when we were only supposed to have one in the first place. Terrible organization and keeping track of which rooms were vacant/in use. We made our reservation a month ago so it wasn’t even last-minute. We would have chosen another storage facility if we knew about what a hassle this one would be. I will not be recommending :(

Morgan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tommy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya W.  |  First Impressions 
Rating:
2.0

Clean facility. Friendly and helpful staff. Curtis is a good manager. I want to give acknowledgment to a staff member, but I can't remember his name. He's really friendly. I think his name started with an A? Well anyways he has dark hair and he's pretty young in his twenties. He is very professional and friendly and made me feel like a very important customer. I give him a five-star rating all day!!! Thank you

Frankie D.  |  Overall Experience 
Rating:
5.0

Staff made sure to take the time to help me fully.

Andrew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rajendra p.  |  Overall Experience 
Rating:
5.0

Excellent employees!!! Great customer service!!! I give them 5 🌟🌟🌟🌟🌟!!! Thank you!!! Frankie D.

Frankie D.  |  First Impressions 
Rating:
2.0

I have asked many times for you to change the name of who was on the rental agreement. Even after I had filled out the paperwork you still did not change the information. I had no way to speak with you guys since my husband who should have been taken off was still as the first person to contact. I paid with MY credit card and even when I told you NOT to use my credit card you Still DID.I had become homeless with this pandemic and had no way to contact you and then after many attempts you sold my stuff. I appreciate having to go above your head to get things done but I dont see why I had to in the first place. My mother in law was put in the hospital and you had no sympathy for the fact I was 300 miles from you and HAD NO WAY to come to you. I had you contact my sister after I told you not to.... I had no way to do anything and I am very happy I have nothing to do with your company. In the future I will NOT use and will not recommend UHAUL for anything.

mike e.  |  Overall Experience 
Rating:
3.0

I found a storage place less price So I cancelled with you. Thank you, your young lady was very efficient and helpful. I couldn't ask for better service.

Jim P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adine G.  |  Overall Experience 
Rating:
5.0

i really thankful and appreciate the staff for being helpful and friendly and nice to help their customer(s). and the store age it is amazing nice and clean, huge and very secure

Cheslin T.  |  Overall Experience 
Rating:
5.0

extremely helpful staff, both on person and responsive to emails! Excellent facility a nd range of services. I am impressed

William T.  |  First Impressions 
Rating:
5.0

Liked it. You guys do a solid job!

brandon r.  |  Overall Experience 
Rating:
5.0

I’ve been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Thank you.

laurel a.  |  First Impressions 
Rating:
5.0

Super nice and very helpful great experience

Brad M.  |  First Impressions 
Rating:
5.0

Need to let people know that you have an elevator available. It was a wonderful surprise!

HAZEL L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ron T.  |  First Impressions 
Rating:
5.0

The nicest people I dealt with on my move.

ROBERT C.  |  First Impressions 
Rating:
5.0

The customer service was amazing and they help me with what I needed answered every question and was super friendly

Aurora G.  |  First Impressions 
Rating:
5.0

Miss Sherry at Silverton Rd Uhaul is amazing! I keep bringing her my business anytime I need a moving truck, boxes, storage unit or any other supplies. Miss Sherry has my business for life!!

Julie E.  |  First Impressions 
Rating:
5.0

Sherry Anderson is a great person and an excellent G.M. great place for storage units thank you for your time and efforts Timothy A.Avila yo?!;;:

timothy a.  |  First Impressions 
Rating:
5.0

They went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).

Marcus C.  |  Overall Experience 
No reviews have been submitted for this location.

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