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Jamie W. | Overall ExperienceCustomer Reviews for U-Haul Storage at Silverton
Testimonials From Recent Customers
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Always happy with Uhaul!
Mary L. | Overall ExperienceUhaul always works well with my schedule. Never any issues usually. I use the Silverton road one off fisher.
Jen D.Got a uhaul and was in a time crunch, checked out the outer part of the vehicle before leaving everything looked good, but when I got to my destination and opened the back of the truck there was cockroaches and the whole place was clearly not cleaned very grimy . Called uhaul and was told to come back and switch it out , but again I was on a time crunch and told them I couldn't drive all the way back and be able to do what I needed that day so I cleaned it. The people there did not a thing to apologize or make up for the experience at all, I was very disappointed
Haillee A.The staff were friendly and knowledgeable. One of the best locations I've ever used!
Jessica J.Great help and customer service from Mya, Charlie, and Jullian. I will definitely go back to this location if I have anymore moving needs.
ROBERT LEE G.Inside of cab was not clean. Windshield was dirty and no liquid in windshield water bottle so I could wash window.
Rick K.Response to our request for a trailer was perfect. We got exactly what we needed for our use. My beloved antique parlor grand piano made the trip back home and was transported and delivered perfectly She, Betsy, and I are more than pleased with your availability to the trailer that accomplished a life-long love back to my awaiting heart for maintenance and enjoyment to my generations that follow. My whole family is now back with me.
ARLYN M.Charlie was super helpful at check-in made everything very easy
Penny K.The employees at this location are top notch. I will be returning there if in need of your services. Thank you for the positive experience.
Patrick M.We were helped by Nathaniel Smith and he was absolutely amazing! 10/10
Vanessa R.Nathaniel was fantastic on drop off. Quick and efficient and very welcoming. Did a great job of checking me out.
CORBIN B.The staff at this location are friendly, knowledgeable and profesional. They are fast and efficient.
Armando de los A W.Thank you for being awesome
Brittany S.The young man who helped me was friendly and knowledgeable.
Kip N.The staff is fantastic!! The equipment is clean and works well!
Breanna S.I just wanted to commend Nathaniel Smith for his excellent customer service! ¡Gracias!
Eric V.Helpful clerk
Marty C. | First ImpressionsGreat staff!
diana w. | Overall ExperienceTire was worn out, showing steel belt. Ramp keep getting stuck upon return
James R.Not a thing. Customer service is great
Michael F.Larch on trailer door needs repair to function correctly.
Linda F.Great service stayed till close for my last minute rental needs. super friendly staff.
Eric C.Staff was excellent.
chuck A.Awesome staff! Everyone is friendly, competent and very patient! It's so nice to get great service!
Darrick L.This Uhaul store has the best Customer service out of any rental place I have used. I forgot the young man's name that helped me, but he was very helpful and professional. Will be back again.
Richard H.Everything was perfect!!
Jose G.The only issue I had was one employee completely ignored me when I first arrived vs just letting me know that someone would be with me shortly. It ticked me off however once the owner came out to assist me it was a good experience. Employee at return was very pleasant and helpful.
Murlan P.Make sure the vehicle to be rented doesn't have a mechanical issue that could be unsafe on the road.
Richard F.Nathaniel S. is always professional and helpful! Great location and easy pick up & drop off. ¡Gracias!
Athena A.Dave was great! Very kind and helpful. Knowledgeable and polite. Eli was also wonderful with setting up our reservations/ appointment.
Kathleen C.All is good.
john M.Have an antenna on the truck so I can listen to the radio. Charlie Louis and Jason were so great
Tammy W.All the employees were great. They were nice and answered all questions
James C.Nothing, those guys are very fast and helpful
Brian K.Super easy rental, friendly staff.
joshua W.I went 7 miles. They said I didn't add enough gas and charged me for gas and a service fee. It's was a rip off. Oh and the lot attendant asked me to move the truck three times instead of moving it himself which also added miles to my ride. So this was a bad experience and I would never ever recommend this store to anybody. I'm very disappointed. Additionally when they tried to charge me the additional fees they tried to charge an additional $83 to my card on top of the 60 plus that I'd already paid. Done with you guys. Never ever will I deal with U-Haul. I will pay to go to budget or I will pay a mover.
Lisa A.All was fine.
Norberto U.Fix the bugs in the POS system. Glitches in the system delayed paying 15-20 minutes
Denis T.Elias was great. He responded to an electronic that was from an estranged husband charge. This allowed me to rent the Uhaul. What transpired later that cost me hundreds of dollars and more stress than needed was from the eAlert employee.
Tara J.Awesome service and really easy to use, reasonable prices
Diana W.Very professional all the way around
Jeffrey L.The service was great
Carlos G.VERY GOOD 👍 👏 👌 😀
Jack L.Everyone that works there is awesome! They are professional and very helpful.
Samuel G.Nathaniel Smith made the experience enjoyable.
MILTON B.Get deposit back to account sooner
Tom E.Everyone was very nice.
Mary P.My truck had play in the drivers wheel which was scarey on the winding road I drove through. The truck was clean...the ramp had broken glass on it. Not a biggy I would have seen it at the lot if it hadn't been parked closely to truck behind it.
Gina R.The men who help us were very friendly, courteous an helpful.
Donald A.I put gas in the vehicle and still was charged a lot. The charges are insane and I had to move my entire life of me and my two kids by myself and have no family for help, So I understand the charges or two trips but to put 25 in gas and still get charged more it eats gas like no other. I never got charged like this. I'll only recommend the cherry location
KEIKO C.Have more employees when busy days are needed.
Susana V.The inline return didn't work so now I incurred the 20 dollar fee.
Glen C.Customer service was great
Raymond C.truck was dirty, suspension was shot, should have rented bigger truck just to avoid older bad truck.
Vernal G.Staff was friendly. Reservation smooth. Pick-up smooth. Drop-off smooth.
Brian G.Exterior was dirty and beaten up, which is fine. Just had to note the reason for saying 'no'. ¡Gracias!
JUSTEN MARK N.I can depend on your service and equipment. Gracias
Kevin B.Very courteous staff!! Thank you
PAUL T.Appreciated help with the problem found with the hitch I had not used since its installation at this location. Friendly personnel! Joe Scahill
joe S.Customer service was excellent as we needed it that night, but we arrived after hours and keys were with wrong truck. Had to take larger truck unexpectedly.
Marcus V.This place was very busy when I arrived but the wait time wasn't too bad.
Joshua A.Nada
john N.Customer service was top notch
Casey C.Great store. Purchased boxes multiple times always in stock. Standout employee is Ellas Anderson, knows his stuff cold. Fast, friendly and efficient.
John S.Nathaniel went out of his way to help me out even though he was terribly busy. He was both covering the front desk and doing other things. He took a brief time to disconnect the trailer and checked me out. Thank you Nathaniel.
Leon T.Gas was only a little over 3 quarters full not full as stated on paperwork, however, they did not charge me when I just filled it up to where it was.
sharon D.Thank you so much for your service
MARTA J. | Overall ExperienceA pleasure to do business with
SUSAN C. | Overall ExperienceMy payment date was on the 18th - and I was charged for the whole month, even though it was only 3 days. Not very impressive, uHaul-not at all. I would not recommend anyone to use this facility because they charge too much. I will leave this same review on Google. Not impressed at all. Robyn Merriman Unit 58
Robyn M. | Overall ExperienceAlways have an excellent experience with U-Haul!!
Mary L. | First ImpressionsAmazing experience with Uhaul. I forgot my US Marines mug in the van and after over a week, they still had it in there possession. Thank you Uhaul. Sgt. Major John Walker United States Marines.
John W. | Overall ExperienceTerrible don’t trust them they stole my 70” screen tv straight from my unit and did nothing about it DO NOT TRUST THEM.
Alisar E. | Overall ExperienceKeep up the good work
MARTA J. | First ImpressionsI had my storage broken in to some how lost my sports card collection and my girlfriends jewelry of her daughters child rings and her grandma's stuff that can't be replaced. I never had any idea all of this was missing. I have collected those cards since I was 5years old and lost thousands of dollars in sports card just so stund by this loss.
Troy T. | Overall ExperienceSherry is a wonderful person. Full of knowledge and kindness. Tammy Watt has been doing okay too.
Tammy W. | Overall ExperienceI was truly amazed by wonderful service. You guys are the best! ¡Gracias!
Sylvia W. | First ImpressionsVery helpful and friendly
Sandra A. | First ImpressionsEvery thing was great except for the lock that we had to buy from your firm! We had a very good master lock which you made us remove and buy your "crappy" lock for $10.00 which you would not re-purchase{we paid cash for the lock}. Incidently, your own employee refered to the lock as "crappy" when he attempted to help me unlock the lock.It is for this reason that Igive you an average rating. Mke Duch
Mike D. | Overall ExperienceMrs Sherry Rock love the energy she gave us she welcomed us with love we are from Mississippi I would recommend anybody to us this storage place
antonia f. | First ImpressionsKeep up the Great work,
Michael M. | Overall ExperienceSherry has always been kind, understanding, welcoming and helpful.
Tammy W. | First ImpressionsAmazing customer service renting a truck and storage unit
stacy e. | First ImpressionsThe staff here has always been helpful and continues to go above and beyond.
MIRANDA D. | First ImpressionsStaff was super helpful and friendly.
Melissa G. | Overall ExperienceAlways helpful, courteous and professional. Awesome staff. Great leadership in sherry.
STEVEN D. | Overall ExperienceEverytime I use uhaul it's a headache. Between not being able to use the online check in bc their website is trash to employees that don't know much of what's going on.
ANNA TERESA B. | Online Move InAbsolutely loved this uhaul place. The staff was Absolutely friendly and super helpful with our moving. One of the best uhaul places ever! Our last experience with a different uhaul place the people were rude and hardly spoke to us. But this one in particular was just wonderful and will go there again for our next move.
ofelia m. | Overall ExperienceThe staff were noteworthy in their helpful disposition and friendly demeanor in every interaction I had with them. Great folks.
JEFFREY C. | Overall ExperienceIt took forever to rent the storage unit. You need to figure out how to speed up the process. We were tired and wanted to go and it took way to long.
Joy E. | First ImpressionsMy bad for falling behind on the storage rent, but they were very kind about helping me resolve the issue.
Brittany J. | Overall ExperienceEvery one there was nice respectful and cated about us.
tonya b. | First ImpressionsStaff was super helpful and supportive. If I had any questions, they were more than happy to answer them for me. It made moving my things more easy and got a ton of stress off my back.
Melissa G. | First ImpressionsI was pleased with my storage experience at the Silverton rd. location, Everyone was kind and attentive everytime I spoke to them.
Karen M. | Overall ExperienceCurtis was very courteous and is a shining example of manager that really strives to make great customer relationships. My uhaul experience prior to arriving to Curtis's establishment was dizzying and incredibly frustrating, so being able to see the other side of the customer experience was quite the relief.
Sharon H. | First ImpressionsThese guys are amazing in a pinch! The manager is very fast, efficient and very helpful. I have been coming to this facility for several years now and they've really streamline their customer service. Thanks guys!
LORIA G. | Overall ExperienceThe manager is very helpful and quite humorous
russell M. | First ImpressionsOutstanding professional service. Long story , you'll have to ask your manager and Kielah, both girls were so wonderful. Everything that could happen happened, but those two angels got me a storage unit and took exceptional care of my needs. THANK YOU LADIES!!!! Please pass my praises to your management , you got some good employees at silverton.
Shannon O. | First ImpressionsI've used this establishment many times and every time I get the best service. The team works really hard and go well out of their way to make sure you have what you need. The Manager, Curtis has outstanding customer service skills and has been a great help during my last move. Thank you for all the help, you and your team are amazing!
LORIA G. | First ImpressionsThank you Curtis and staff for helping make my stressful move a better one. You answered all my questions, sometimes silly ones and were tremendously helpful when I was stuck with no moving assistance, trying to do it all alone. Would highly recommend the U-haul location on Silverton Road in Salem, Oregon.
Valerie B. | Overall ExperienceThey were awesome
Elizabeth F. | First ImpressionsThe only problem is the amount of office staff on Saturday and Sunday. Saturday I needed to set up my move out and waited in a line 6+ deep for 35 minutes with one lady working desk. Sunday I needed to purchase supplies during my move out of the facility and I waited in a line 10+ long for 1hr 5 mins for one guy working desk.
Morgan H. | Overall ExperienceBuilding and unit were exceptionally hot even at 8 am. Website and Google stated wrong hours.
Julia W. | Overall ExperienceStorage experience was excellent but truck return not so much
Raema A. | First ImpressionsGreat place to use for storage well lit and secure will use again when needed
Harvey C. | Overall ExperienceThe Salem U-Haul staff at 3612 Silverton is nothing less than excellent. From the spotless clean, well organized, facility to their outstanding customer service I find it difficult to believe that there is a better managed service business anywhere!
john r. | Overall ExperienceI would use again! Great place!
Carrie B. | Overall ExperienceI have forgotten the name of your employee who helped me but she was amazing! She worked with me to help get me in a unit that would be easy to unload since I was unloading by myself. It made the whole process much easier and I was able to unload much faster because of her wonderful customer service. She was awesome!
Jeff D. | First ImpressionsCurtis was amazing, I was treated with full respect. Above and beyond was met for myself, thank you truly!
megan w. | First ImpressionsThe staff was very friendly, so this review does not reflect them, but getting into our rooms was a nightmare. We were supposed to have one large room and it was unavailable due to someone not moving out on time. So then we get transferred to two smaller rooms across the storage facility from each other. The second room that was "vacant" was still full of someone else's garbage so then we were transferred again to a third unit. All the while, our whole unload crew is following the worker around the facility trying to figure out which room we are actually unloading into. We were supposed to get our first month free for our one room... now we are left paying much more next month for two rooms when we were only supposed to have one in the first place. Terrible organization and keeping track of which rooms were vacant/in use. We made our reservation a month ago so it wasn't even last-minute. We would have chosen another storage facility if we knew about what a hassle this one would be. I will not be recommending :(
Morgan S. | First ImpressionsClean facility. Friendly and helpful staff. Curtis is a good manager. I want to give acknowledgment to a staff member, but I can't remember his name. He's really friendly. I think his name started with an A? Well anyways he has dark hair and he's pretty young in his twenties. He is very professional and friendly and made me feel like a very important customer. I give him a five-star rating all day!!! Gracias
Frankie D. | Overall ExperienceStaff made sure to take the time to help me fully.
Andrew A. | First ImpressionsExcellent employees!!! Great customer service!!! I give them 5 !!! Thank you!!! Frankie D.
Frankie D. | First ImpressionsI have asked many times for you to change the name of who was on the rental agreement. Even after I had filled out the paperwork you still did not change the information. I had no way to speak with you guys since my husband who should have been taken off was still as the first person to contact. I paid with MY credit card and even when I told you NOT to use my credit card you Still DID.I had become homeless with this pandemic and had no way to contact you and then after many attempts you sold my stuff. I appreciate having to go above your head to get things done but I dont see why I had to in the first place. My mother in law was put in the hospital and you had no sympathy for the fact I was 300 miles from you and HAD NO WAY to come to you. I had you contact my sister after I told you not to.... I had no way to do anything and I am very happy I have nothing to do with your company. In the future I will NOT use and will not recommend UHAUL for anything.
mike e. | Overall ExperienceI found a storage place less price So I cancelled with you. Thank you, your young lady was very efficient and helpful. I couldn't ask for better service.
Jim P. | Overall Experiencei really thankful and appreciate the staff for being helpful and friendly and nice to help their customer(s). and the store age it is amazing nice and clean, huge and very secure
Cheslin T. | Overall Experienceextremely helpful staff, both on person and responsive to emails! Excellent facility a nd range of services. I am impressed
William T. | First ImpressionsLiked it. You guys do a solid job!
brandon r. | Overall ExperienceWe had reserved 2 10x20 units but when we needed the second unit they only had a 10x10, this created stress with our move and the smaller unit was no where near as convenient and easy to use it had at least a 1 foot step up. When originally reserving the units I was able to speak directly to the location all other calls went directly to the call centers which had EXTREMELY long wait times. Luckily on our first trip I grabbed the managers business card and was able to get assistance via email to her. Your APP for reservations and payment is really good
chris p. | Overall ExperienceI've been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Gracias.
laurel a. | First ImpressionsThe gentleman who assisted us was awesome! Great employee
chris p. | First ImpressionsSuper nice and very helpful great experience
Brad M. | First ImpressionsNeed to let people know that you have an elevator available. It was a wonderful surprise!
HAZEL L. | First ImpressionsI have to rate low because of my experience. 1st, the online app did not accept image of the back of my drivers license, so I could not order online. The next day, I physically went to rent (Sun) at 430 pm... lose at 5. I was told bluntly, without even trying to listen, we cannot rent in the last hour. Told to do online. Explained I already had. I tried again. This time it asked for a alternate number and no matter what I entered, with hyphen or withou...several different numbers, it would not advance and finalize. It did accept the money. THEN after 3 attempts to call and get help (again, point blank, i cannot help...referred to same numer and menu)...waiting again. 3 person really heard me and tried to help...then suddenly disconnected. Had to wait till next day to sign up and unload. Had to miss work.
MICHAEL V. | First ImpressionsI've had several interactions with this facility. All were good experiences. Gracias.
George B. | Overall ExperienceExcellent experience storing with uhaul! The staff is friendly and helpful. Facilities were secure yet easy to access, my belongings were as safe and secure for the entire time they were stored. Would recommend over and over. Thanks guys! Keep up the good work!!!!
Whitney H. | Overall ExperienceVery helpful and assisted us on many levels. Great group and clean storage
Mary K. | Overall ExperienceI rented storage and rented a van from this store. I could not have had a better experience. Your staff was so kind and professional, and everything went smoothly. Because of the coronavirus situation, I had to move out of a dorm and into a new apartment and get ready to start a new job in a new city over the course of a weekend. I absolutely would not have been able to do that without the support I got from your store. Thank you :)
margaret h. | Overall Experience