Customer Reviews for U-Haul Storage at Silverton

5,088 reviews

3612 Silverton Rd NE   Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd, Across from Harley Davidson)

(503) 399-9418

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 399-9418

3612 Silverton Rd NE
Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd, Across from Harley Davidson)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

JULIUS ROCKS.

Michael S 
Rating:
5.0

Customer did not leave a comment.

gail R 
Rating:
5.0

Customer did not leave a comment.

Tom P 
Rating:
4.0

Customer did not leave a comment.

Derek B 
Rating:
5.0

Complete opposite experience at this location. Upon arriving, the gentleman working outside guided me into the drive area and where to park. He came right up to my window, took my information for the check in process. I proceeded to get out of my truck and he walked with me back to the trailer. He asked me how things went and if there was anything I needed to tell him about my experience with the trailer. I explained what happened in the other city and he was very apologetic and proceeded to unhook the trailer. He invited me into the store. He proceeded to tell the manager there what had happened and immediately apologized on behalf of Uhaul and gave me a refund of $12 for the dolly I was supposed to have rented. It was a pleasant and quick process with zero drama. I would highly recommend this location for excellent customer service, friendliness and professionalism.

Michelle N 
Rating:
5.0

I was very pleased at the service I received. All the employees that I interacted with were great! I would highly recommend this location to anyone looking to use the services provided.

Elizabeth H 
Rating:
4.0

Was able to pick up the truck and get under way after a short while. And going over the check in process. Noted that trying to confirm all the tiny "X" on the truck as well the pictures was a little tricky as some tend to blend into the colors of the truck. Maybe along with pictures could add a number of the "x" to help make sure there is none missing on both ends.

Erik R 
Rating:
5.0

Fast service, on time, very good service at the time of returning the equipment.

Nelly L 
Rating:
5.0

Nothing at all I Definitely recommend this place. I love the communication with the. employees they are not knowledgeable. Great experience..

antonia s 
Rating:
5.0

Customer did not leave a comment.

JOSEF S 
Rating:
1.0

Customer did not leave a comment.

Greg B 
Rating:
5.0

Was told we could get money back for extra day if we turned in the trailer early, plus received a text stating the same thing. At turn in was told this is not done.

Renae B 
Rating:
4.0

However, I paid for a dozen packing blankets/padding, and only got 1/2 (6) blankets. I brought this up, at both the pickup location and drop-off location, but have received no response, and no discount for what I paid...

Bradford H 
Rating:
5.0

I went to this location several times and the customer service was excellent. The truck I rented was in great shape with new tires. I was hesitant at first, but I was pleasantly surprised at how great the service was.

MEREDITH S 
Rating:
4.0

No problems it was easy and convenient. Reserved online on the app.

Lorraine R 
Rating:
5.0

Customer did not leave a comment.

Tim D 
Rating:
4.0

I didn't receive the appliance dolly that I asked for

Courtney C 
Rating:
5.0

No need for improvement, pick up of trailer was streamlined, staff was efficient and got me out the door with my rental quickly!

Tim W 
Rating:
5.0

Customer did not leave a comment.

Nick G 
Rating:
5.0

Provide a quick explanation of how to connect a car to the tow dolly rather than just assuming people know how to do it.

William I 
Rating:
5.0

JULIUS ROCKED THE HOUSE.

Michael S 
Rating:
3.0

Customer did not leave a comment.

Jenna W 
Rating:
5.0

Customer did not leave a comment.

brian b 
Rating:
5.0

Nothing

andy s 
Rating:
5.0

Customer did not leave a comment.

Grant O 
Rating:
4.0

Customer did not leave a comment.

Arely O 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

Kyndra W 
Rating:
5.0

Absolutely my favorite location! This is how an organization repeats business... from the personal strength and personality of its employees!

Rick E 
Rating:
4.0

My only criticism would be that I couldn't pick up the truck at your South Salem store and ended up paying for about 18 extra miles. Other than that, your clerks were very attentive and courteous.

Mark H 
Rating:
3.0

Customer did not leave a comment.

vanessa q 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

It would be GREAT if Uhaul offered a small discount for us, AARP Citizens. We seldom have need for the use of a truck rental, but a little break at least, in the price per mile or elsewhere is an amazing incentive that we'd surely spread the word about!

sylvia r 
Rating:
5.0

Unfortunately the key to my padlock was on the key chain. They through it away instead of calling!! They had all my information!!

Terry S 
Rating:
5.0

Unfortunately only one employee and long line of customers so got home and noted I did not get the furniture dolly I rented. I called but did not go back because the poor employee was overwhelmed with customers

Leslie C 
Rating:
5.0

Very friendly and helpful employees

Jennifer F 
Rating:
5.0

Little pricey but solid units and great customer service

brandon b  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth A 
Rating:
5.0

Great servis and esey to find thank you

Angela N 
Rating:
5.0

Customer did not leave a comment.

Tammy H 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Dawn S 
Rating:
4.0

20ft truck was functional; however, steering had an usually large amount of play before firmly directing the truck...and truck would wander/track lighty rutted lane.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Great employees!

rodrigo m 
Rating:
5.0

Customer did not leave a comment.

Cyndy B 
Rating:
5.0

Great staff, came running out to help . Felt like I was at les Schwab. Lol.

Ken h 
Rating:
5.0

As stated above I will never do business with Uhaul again after this experience.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

paul c 
Rating:
5.0

Customer did not leave a comment.

Hepsi R 
Rating:
5.0

Not a thing keep doing what you’re doing 👍

RICK G 
Rating:
4.0

Customer did not leave a comment.

Dik P 
Rating:
5.0

Very well done. Keep up the good work.

Darin S 
Rating:
5.0

The staff were helpful and understanding considering I was 20 minutes plus late oops

Jesse O 
Rating:
5.0

Customer did not leave a comment.

Shawn H 
Rating:
5.0

Customer did not leave a comment.

marco v 
Rating:
5.0

This doesn't reflect on the awesome, fast, accurate service I received at this location but the app was lagging on my end but of course that's technology lol. 10/10

Luis A 
Rating:
4.0

Customer did not leave a comment.

Nettie Y 
Rating:
5.0

Customer did not leave a comment.

Regina J  |  Overall Experience 
Rating:
5.0

Thanks. Great customer service. Easy and fast!

Mailo K 
Rating:
3.0

I didn't use the truck for even half a day and also put more gas in it than it had when I picked it up. Was charged for the full 24 hours and for gas I didn't use.

Greg G 
Rating:
4.0

Customer did not leave a comment.

Randall M 
Rating:
5.0

I had a problem with the truck I was pulling, the trailer. But I called the roadside assistance service and they never arrived. I was waiting for more than 3 hours and I didn't have any response from them. But from the place and the girl who answered excellent service. And it doesn't matter the charge is the one they made me for the trailer without any harm. terrible road service

Mauricio M 
Rating:
5.0

Great customer service and let them know the problems I had with the truck no ac and the breaks need maintenance, and they were very helpful.

Christina M 
Rating:
5.0

I'm not aware of any needed improvements.

Sally R 
Rating:
5.0

Experience was great. Would do business there again.

osvaldo c 
Rating:
5.0

Customer did not leave a comment.

STEVEN M 
Rating:
5.0

This is a very well- run center that has never disappointed me. Always a welcoming and pleasant team ready and willing to provide great service. Thank you.

Ernest P 
Rating:
5.0

Customer did not leave a comment.

blanca l 
Rating:
4.0

Customer did not leave a comment.

Thalia V 
Rating:
5.0

Customer did not leave a comment.

Carmen S 
Rating:
5.0

Customer did not leave a comment.

blanca l 
Rating:
5.0

No a single thing!

Cecelia M 
Rating:
3.0

Pickup was changed to a different location and my miles were not updated, so a small charge was included for the extra miles. I had trouble with the disc lock on the back of the truck at pickup (24/7 6am) and the service rep that answered my call hung up on me after I explained the issue. Luckily I was able to get it opened on my own eventually. I was not able to get pickup instructions through just the website, I was forced to use the app, which I didn’t appreciate. There was no, “pickup my truck” option on the main webpage.

Aaron T 
Rating:
5.0

Had to do a round trip instead of a one way but they gave me a great deal and the trailer was perfect for the job. Will come back when I need a truck or trailer

john m 
Rating:
5.0

Customer did not leave a comment.

Maria G 
Rating:
3.0

I would like to thank Ashley who went beyond her responsibilities and picked up our box to return to U-Haul the same day as dropped off, even though this is not standard policy. Much thank you as our apt did not allow keeping the empty pod over night.

DRISSANA T 
Rating:
4.0

Customer did not leave a comment.

Troy S 
Rating:
3.0

Customer did not leave a comment.

Gregory F 
Rating:
5.0

Customer did not leave a comment.

Marina M 
Rating:
5.0

Customer did not leave a comment.

Sean S 
Rating:
5.0

Not a thing. All went well.

Steve M 
Rating:
5.0

Customer did not leave a comment.

Kimberly M 
Rating:
5.0

Another gr8 experience!! Friendly, respectful and honest. Thanks again to all who helped and laughed with us!!

Ramona B 
Rating:
1.0

Contact was suppose to be for 76 miles for a one way trip. Was only set up for 40 miles.

Dasheka M 
Rating:
4.0

Very friendly staff on pick up & drop off, plus it was a quick in & out for us. Thank you to the staff for all they do!

Peggy T 
Rating:
1.0

When I made the appointment the lady said the installation rate is higher because it's a third party hitch, but the estimate is high based on not knowing how long it would take. If it took less time, the rate would be based off the hourly rate. I went in and asked the manager the same question and he said he'd have to ask the installer but it should be "about that price". Well they charged me 1.65 hours for 20 minutes of work at the full rate and had to "check company policy" about reimbursing. I knew I was paying a premium to do the install but I needed it done because I didn't have a lift and all the tools. Either way, go somewhere else.

THANH V 
Rating:
3.0

I rented a cargo van for $19.99 with all the required add on it ended up costing me $97.00 I guess not only has everything gone up so did the u-haul rentals 🤨🤨🤨

Mary J 
Rating:
4.0

Fast reliable service

Benito D 
Rating:
5.0

Customer did not leave a comment.

JERI A 
Rating:
5.0

Gr8 customer service!!

Ramona B 
Rating:
5.0

Customer did not leave a comment.

Crystal T 
Rating:
5.0

Customer did not leave a comment.

Mitchell L 
Rating:
4.0

Customer did not leave a comment.

Wayne T 
Rating:
4.0

Customer service could be better on the tech end, they seem to have a lot of computer issues and we wait a long time.

Taya M 
Rating:
4.0

Make sure the U-Haul app works when we turn in the equipment after hours. I had to turn it in after hours and the app didn’t work to turn it in.

brandon m 
Rating:
5.0

I love UHAUL.

ESTHER S 
Rating:
5.0

First time renting a U-Haul; the check-in process was super easy and fast, the gentlemen helping me was very friendly and return was very simple as well. Great experience.

Lai S 
Rating:
4.0

I only have one complaint. I was to return it full, and if not, I would be charged $5.50 a gallon. I filled it up myself and it took 4.062 gallons, at $4.159 a gallon. I only drove the van a total of 12 miles. I don’t think your van gets 3 miles per gallon. I don’t know if I can be reimbursed for at least for some of what I had to pay.

ERICK P 
Rating:
3.0

Charged for gas after already putting in enough gas to exceed the level it was when picked-up. This is dishonest.

Gerald H 
Rating:
5.0

Customer did not leave a comment.

DEREK W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Friendly and helpful staff! Great place to store your belongings!

KAREN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor L  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Wendell E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSALYN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony m  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven F  |  Overall Experience 
Rating:
5.0

I have enjoyed using Uhaul and storage for the safe keeping of my things until I was able to buy a home. I would definitely tell family and friends to use this facility to save guard their things. I loved the fact that I could choose to have my things in a temperature controlled environment. The staff is always helpful and friendly, I will miss seeing them!

Julie E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL N  |  First Impressions 
Rating:
3.0

The Silverton storage folks were very helpful and courteous. I would gibe them an above average. But the corporate person I talked to wasn’t that great with limited support to fix the issue I had with trying to locate my storage. So for this reason I give an average.

Previn N  |  Overall Experience 
Rating:
5.0

I appreciate your being there during our time off need and duress thank you

Elizabeth F  |  Overall Experience 
Rating:
5.0

Facilities are clean, and easy to access. The furniture dolleys provided are a lifesaver after a long and tough move. 1st month storage free with one way truck reservation is an awesome deal.

Marcus S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOROTHY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn H  |  Overall Experience 
Rating:
5.0

I reserved an outdoor storage area. That unit wasn’t available because the owner did not move out so I was upgraded to an indoor unit for the same price. They even provided a lock free of charge.

MARY D  |  First Impressions 
Rating:
2.0

I only kept my stuff in the storage for one week out of the new month. The manager of the facility then moved his stuff in the same day and I hadn't even check out of the unit yet. I then asked for a refund of the 3 weeks and he got all mad and refused and hung up on me. The worker apologized and said that wasn't right because technically it was still my unit. I would like this fixed asap.

Jennifer M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B  |  First Impressions 
Rating:
3.0

I have more confidence in the previous manager than I do with her son. I'm sorry. we had to literally coerce him to get him to help us to take the lock off.

CHARLOTTE B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Preston S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CY V  |  Overall Experience 
Rating:
2.0

What I thought I was getting for a storage unit was not what I ended up with. I was prepared for a 10X20 unit and ended up getting a 10X10 unit that was dirty and had a sunken floor. The managers were nice but it took for ever to get my reservation finalized. I am pretty disappointed and won't be keeping the unit beyond my free first month.

Richard C  |  First Impressions 
Rating:
3.0

Everything was good, except I thought the original unit was the same size as I had in Anchorage Alaska, only to find out it was smaller and I had to pay $215.00 Instead of my free month because the first person gave me the wrong size. I had to overdraw my bank to make sure we were able to get the uhaul truck unloaded and turned in.

Helen S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christie W  |  Overall Experience 
Rating:
2.0

Getting through on the telephone to the office was a nightmare. Finding available help was difficult. The procedures for checking in first before using door code was never given to me until I could not open door one day. Zero communication between office and customers. Raised prices every month. I paid extra for climate control and it was stifling hot in Summer and freezing cold in Winter. I will never rent from U-haul again.

Charolette S  |  Overall Experience 
Rating:
4.0

Overall a great experience

Jenna R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AREN L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamie W  |  Overall Experience 
Rating:
5.0

Always happy with Uhaul!

Mary L  |  Overall Experience 
Rating:
5.0

Helpful clerk

Marty C  |  First Impressions 
Rating:
5.0

Great staff!

diana w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AREN L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diana w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas F  |  Overall Experience 
Rating:
5.0

Thank you so much for your service

MARTA J  |  Overall Experience 
Rating:
5.0

A pleasure to do business with

SUSAN C  |  Overall Experience 
Rating:
3.0

My payment date was on the 18th - and I was charged for the whole month, even though it was only 3 days. Not very impressive, uHaul—not at all. I would not recommend anyone to use this facility because they charge too much. I will leave this same review on Google. Not impressed at all. Robyn Merriman Unit 58

Robyn M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BIANEY O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bart B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas P  |  Overall Experience 
Rating:
5.0

Always have an excellent experience with U-Haul!!

Mary L  |  First Impressions 
Rating:
5.0

Amazing experience with Uhaul. I forgot my US Marines mug in the van and after over a week, they still had it in there possession. Thank you Uhaul. Sgt. Major John Walker United States Marines.

John W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R  |  First Impressions 
Rating:
1.0

Terrible don’t trust them they stole my 70” screen tv straight from my unit and did nothing about it DO NOT TRUST THEM.

Alisar E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy F  |  Overall Experience 
Rating:
5.0

Keep up the good work

MARTA J  |  First Impressions 
Rating:
1.0

I had my storage broken in to some how lost my sports card collection and my girlfriends jewelry of her daughters child rings and her grandma's stuff that can't be replaced. I never had any idea all of this was missing. I have collected those cards since I was 5years old and lost thousands of dollars in sports card just so stund by this loss.

Troy T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY A  |  First Impressions 
Rating:
5.0

Sherry is a wonderful person. Full of knowledge and kindness. Tammy Watt has been doing okay too.

Tammy W  |  Overall Experience 
Rating:
5.0

I was truly amazed by wonderful service. You guys are the best! Thank you!

Sylvia W  |  First Impressions 
Rating:
5.0

Very helpful and friendly

Sandra A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheril B  |  Overall Experience 
Rating:
3.0

Every thing was great except for the lock that we had to buy from your firm! We had a very good master lock which you made us remove and buy your "crappy" lock for $10.00 which you would not re-purchase{we paid cash for the lock}. Incidently, your own employee refered to the lock as "crappy" when he attempted to help me unlock the lock.It is for this reason that Igive you an average rating. Mke Duch

Mike D  |  Overall Experience 
Rating:
5.0

Mrs Sherry Rock love the energy she gave us she welcomed us with love we are from Mississippi I would recommend anybody to us this storage place

antonia f  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Camelia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth c  |  Overall Experience 
Rating:
5.0

Keep up the Great work,

Michael M  |  Overall Experience 
Rating:
5.0

Sherry has always been kind, understanding, welcoming and helpful.

Tammy W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WADE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roberto s  |  First Impressions 
Rating:
5.0

Amazing customer service renting a truck and storage unit

stacy e  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raema A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W  |  Overall Experience 
Rating:
4.0

The staff here has always been helpful and continues to go above and beyond.

MIRANDA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M  |  First Impressions 
Rating:
5.0

Staff was super helpful and friendly.

Melissa G  |  Overall Experience 
Rating:
5.0

Always helpful, courteous and professional. Awesome staff. Great leadership in sherry.

STEVEN D  |  Overall Experience 
Rating:
2.0

Everytime I use uhaul it’s a headache. Between not being able to use the online check in bc their website is trash to employees that don’t know much of what’s going on.

ANNA T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debbie C  |  First Impressions 
Rating:
5.0

Absolutely loved this uhaul place. The staff was Absolutely friendly and super helpful with our moving. One of the best uhaul places ever! Our last experience with a different uhaul place the people were rude and hardly spoke to us. But this one in particular was just wonderful and will go there again for our next move.

ofelia m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY A  |  Overall Experience 
Rating:
5.0

The staff were noteworthy in their helpful disposition and friendly demeanor in every interaction I had with them. Great folks.

JEFFREY C  |  Overall Experience 
Rating:
3.0

It took forever to rent the storage unit. You need to figure out how to speed up the process. We were tired and wanted to go and it took way to long.

Joy E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar D  |  Overall Experience 
Rating:
5.0

My bad for falling behind on the storage rent, but they were very kind about helping me resolve the issue.

Brittany J  |  Overall Experience 
Rating:
5.0

Every one there was nice respectful and cated about us.

tonya b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jo W  |  Overall Experience 
Rating:
5.0

Staff was super helpful and supportive. If I had any questions, they were more than happy to answer them for me. It made moving my things more easy and got a ton of stress off my back.

Melissa G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gwen h  |  First Impressions 
Rating:
5.0

I was pleased with my storage experience at the Silverton rd. location, Everyone was kind and attentive everytime I spoke to them.

ROBERT M  |  Overall Experience 
Rating:
5.0

Curtis was very courteous and is a shining example of manager that really strives to make great customer relationships. My uhaul experience prior to arriving to Curtis's establishment was dizzying and incredibly frustrating, so being able to see the other side of the customer experience was quite the relief.

Sharon H  |  First Impressions 
Rating:
5.0

These guys are amazing in a pinch! The manager is very fast, efficient and very helpful. I have been coming to this facility for several years now and they've really streamline their customer service. Thanks guys!

LORIA G  |  Overall Experience 
Rating:
5.0

The manager is very helpful and quite humorous

russell M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAELA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken S  |  Overall Experience 
Rating:
5.0

Outstanding professional service. Long story , you’ll have to ask your manager and Kielah, both girls were so wonderful. Everything that could happen happened, but those two angels got me a storage unit and took exceptional care of my needs. THANK YOU LADIES!!!! Please pass my praises to your management , you got some good employees at silverton.

Shannon O  |  First Impressions 
Rating:
5.0

I've used this establishment many times and every time I get the best service. The team works really hard and go well out of their way to make sure you have what you need. The Manager, Curtis has outstanding customer service skills and has been a great help during my last move. Thank you for all the help, you and your team are amazing!

LORIA G  |  First Impressions 
Rating:
5.0

Thank you Curtis and staff for helping make my stressful move a better one. You answered all my questions, sometimes silly ones and were tremendously helpful when I was stuck with no moving assistance, trying to do it all alone. Would highly recommend the U-haul location on Silverton Road in Salem, Oregon.

Valerie B  |  Overall Experience 
Rating:
4.0

They were awesome

Elizabeth F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

norma C  |  Overall Experience 
Rating:
5.0

The only problem is the amount of office staff on Saturday and Sunday. Saturday I needed to set up my move out and waited in a line 6+ deep for 35 minutes with one lady working desk. Sunday I needed to purchase supplies during my move out of the facility and I waited in a line 10+ long for 1hr 5 mins for one guy working desk.

Morgan H  |  Overall Experience 
Rating:
3.0

Building and unit were exceptionally hot even at 8 am. Website and Google stated wrong hours.

Julia W  |  Overall Experience 
Rating:
4.0

Storage experience was excellent but truck return not so much

Raema A  |  First Impressions 
Rating:
5.0

Great place to use for storage well lit and secure will use again when needed

Harvey C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis C  |  Overall Experience 
Rating:
5.0

The Salem U-Haul staff at 3612 Silverton is nothing less than excellent. From the spotless clean, well organized, facility to their outstanding customer service I find it difficult to believe that there is a better managed service business anywhere!

john r  |  Overall Experience 
Rating: