Customer Reviews for U-Haul Storage at Silverton

3,536 reviews

3612 Silverton Rd NE   Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

(503) 399-9418

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(503) 399-9418

3612 Silverton Rd NE
Salem, OR 97305
(Corner of Fisher Rd and Silverton Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Staff was informative and friendly.

CHRISTINE W. 
Rating:
5.0

Customer did not leave a comment.

Jerrica L. 
Rating:
2.0

The straps were frayed and even though we brought the equipment back before closing we were charged the next morning for bringing it back after closing. Finally, NO ONE was wearing a mask (I'm referring to the employees) despite the state mandate.

dustin M. 
Rating:
5.0

My bad for falling behind on the storage rent, but they were very kind about helping me resolve the issue.

Brittany J.  |  Overall Experience 
Rating:
5.0

Every one there was nice respectful and cated about us.

tonya b.  |  First Impressions 
Rating:
4.0

Second time in a row that after picking up a truck, a warning light came on the dashboard of the truck. This time it was a brake warning. Since this was a local and short distance haul, I did not attempt to have it fixed, but did notify the person that the brake warning light came on.

BRIAN LAWRENCE T. 
Rating:
1.0

I was told by my invoice when I rented 39.95 for truck , plus 14.00, for ins,5.00 for covers , 10.00 for dolly, plus mil, 69.00 total and they billed me over 100.00 and I'm a senior citizen, this is rediculous the truck was in poor condition, gutless, and very bouncy, just NOT HAPPY AT ALL…….

jeff E. 
Rating:
5.0

Shirley was very friendly , and professional appreciated her assistance

BENNIE JOE E. 
Rating:
4.0

The truck was old but clean lots of miles on it I would not have taken it out of town. Only used local approx 20 miles

JOE M. 
Rating:
5.0

Absolutely Nothing Everyone was friendly, polite and easy to work with. Sherry went above and beyond anything I could have expected in helping me out through out my entire rental. She was kind, considerate and patient. She was Wonderful and is Great!

TANYA K. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY MARIE P. 
Rating:
5.0

Customer did not leave a comment.

MANUELA F. 
Rating:
5.0

Customer Service was excellent

JORGE M. 
Rating:
3.0

The door was jammed, they checked the lights, and hooked up for me. However, didn't open the door so when I got to my location it was jammed

GRANT S. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
2.0

At pick up, none of the staff were wearing masks.

JANET ANNE GRACE A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

My sales associate was incredible. There was a line out the door, which totally took me off guard. She was calm and continually acknowledged all of her customers without making false claims of “ I'll be right with you,” - I understand we can only work so fast having worked as a server 14yrs. She treated each guest with courtesy while remaining incredibly fast and efficient. Rock star in customer service!

KRISTINA J. 
Rating:
4.0

Thank you

VALISA W. 
Rating:
5.0

Customer did not leave a comment.

MARIA E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER BRAN H. 
Rating:
4.0

Customer did not leave a comment.

Kelly H. 
Rating:
2.0

not to charge customers for gas when they putin fuel already

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Mariaelena B. 
Rating:
1.0

not only did u haul traffic control. not want to work with me over dropping off the auto transport at a different location because of a family emergency. after paying the wrong dropoff location fee, i received a txt msg from uhaul saying i was going to be charged an additional 1400 on top of the 768 i had just paied for the wrong drop off.....

GERARDO PABLO P. 
Rating:
3.0

Changed return date without telling me.

CHERYL B. 
Rating:
5.0

Very friendly people and they helped with hooking up the trailer.

ROBERTO C. 
Rating:
5.0

I liked the checkin on line, the only hitch was uploading my driving license, I think that process could be more streamlined, I had to do it at the U-Haul office. The owner was very helpful, she made it much easier

ROSS ALLEN P. 
Rating:
5.0

Customer did not leave a comment.

MARIA MIRNA M. 
Rating:
5.0

Continue with the excellent customer service.

Wilfer L. 
Rating:
5.0

Easy to get to the location. Fast and easy to drop the trailer off. All good.

STANTON H. 
Rating:
5.0

Your employees were extremely helpful. As well as consider it they help me through a very trying situation and I would definitely be returning my business and telling all my friends about the wonderful time I had working with your employees.

JOHNATHAN N. 
Rating:
4.0

N/A

SOTHAR M. 
Rating:
3.0

Customer did not leave a comment.

PENNY H. 
Rating:
5.0

Everything went great with your truck and trailer even with the delay of escrow, which was so stressful your customer service made it so easy for me as they were so helpful and really nice. It was much appreciated since Everything else on my plate was so crazy at the time. Thank you!

DEBRA M. 
Rating:
5.0

The employees here are super extra amazingly helpful

ALEXANDER DORIAN M. 
Rating:
5.0

Customer did not leave a comment.

MARINA M. 
Rating:
5.0

Please recognize Sherry Anderson for her exceptional customer service!

NANCY D. 
Rating:
5.0

Was greeted out in the lot, and attendant helpede right on the spot! Was able to return truck with no problems!

RANDY J M. 
Rating:
4.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Ive rented from this same location twice and both time i had a great experience! The staff there is always lively and friendly to every customer. Truly great service!

BRENDA M. 
Rating:
5.0

Customer did not leave a comment.

MARGO W. 
Rating:
1.0

After being transferred to this location for a truck we couldn't even secure what we needed. The truck we were supposed to have was vandalized the night before and smelled like a lemon urinal. The employees at this location were doing their best and I'm not mad at them!! Also, the truck that we rented was in terrible condition. Very dangerous to drive and should be taken out of service, but the day after we turned it in, it was back up for rent. I will NEVER do business with UHAUL again!!! So many other options not running a business that will likely kill someone. You should be completely ashamed of the quality you are offering people when they are in great need of a rental. Had we not needed this truck we would have asked for a full refund and supported ANYONE else. I plan on telling everyone I know about how UHAUL treats their customers.

SHANNON KAY C. 
Rating:
5.0

Customer did not leave a comment.

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DORTHEA C. 
Rating:
5.0

Customer did not leave a comment.

IVAN GAGE S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
2.0

The morning staff was very rude and didn't listen. Will never rent from this location again

DUSTIN L. 
Rating:
4.0

Customer did not leave a comment.

ivette P. 
Rating:
5.0

I wanted to reserve the equipment so I went to the 12th street location in Salem, Oregon to do this--NEVER in my life have I encountered a more rude and obnoxious woman working there! She gave me a price and I asked her if there were any discounts which seemed to irritate her (military, AARP, or AAA). She told me if I didn't like the price I could go somewhere else! She then asked me what truck I would be driving and when I said I wasn't sure, she told me to leave. I asked for a manager and he told me he supports his workers and I left. They never let me explain that my father had just died and he had two trucks and I didn't know at the time which one I would be taking. I will never go back to this place again. I am a retired high school teacher and have had thousands of students go through my classroom. I have never experienced such rudeness at a business. Also, I was the only customer in there so she wasn't busy, she was just absolutely rude. I chose to take it back to Silverton Road, Salem, even though it was farther away from me than the 12th St. location and the woman there was cheerful/helpful/professional when I was there. I have already told friends and family not to go to the 12th street location.

ARNOLD RAY T. 
Rating:
5.0

I cannot think of anything to improve the process. When we dropped off the UHAUL 15 footer, the person who checked us out was very nice and helpful. Thank you

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

GARY LEE D. 
Rating:
5.0

Customer did not leave a comment.

Adrian L. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Your staff member was awesome to work with made the entire transaction enjoyable. Will highly recommend

DWAYNE AUSTIN M. 
Rating:
5.0

In my opinion this location was awesome, and made me feel better after my terrible experience at the 12st de location.

Henry E. 
Rating:
5.0

Customer did not leave a comment.

Jo W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Customer did not leave a comment.

CRYSTAL MARIE W. 
Rating:
5.0

Provide a text link to the return process that is easy to find.

DANA L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
2.0

Vehicle was not full of gas then when I brought back with same fuel level was charged extra for gas, vehicle headlights where way out of alignment. Truck smelled of heavy marijuana smell in cargo area. Employee checking the vehicle out to me was polite professional and helpful

Steven R. 
Rating:
5.0

Customer service when called in wasnt very good but silverton salem location was awesome!

KELLI JANETTE B. 
Rating:
5.0

Customer did not leave a comment.

RODNEY C. 
Rating:
5.0

Please do a better job when it comes to online reservations. My pick up location got changed an hour before closing the day before our pick up was scheduled. We were given an incorrect pick up time in the email and online. We were told pickup was at 8:30AM and when we got there the location wasn't even open until 9AM. It was an inconvenience to us and our movers. Luckily the store owner did make it right without us even having to ask. The service we received in person was excellent however the online booking option seemed unorganized and poorly managed.

SAMANTHA R. 
Rating:
5.0

Customer did not leave a comment.

DONALD CRAIG V. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
4.0

Answer phones!

matt M. 
Rating:
5.0

Free coffee in the morning. Can't improve on the people they were fast and friendly. Everything you want when you're renting a truck except the free coffee.

JOHN M. 
Rating:
5.0

Have a line for on-line check-in, as opposed to both lines for walk-in businesss

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Great service

JORGE D. 
Rating:
5.0

Staff was super helpful and supportive. If I had any questions, they were more than happy to answer them for me. It made moving my things more easy and got a ton of stress off my back.

Melissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLASA GLANTZ P. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Friendly and helpful service.

Lee H. 
Rating:
5.0

Personnel very friendly, professional, timely and efficient.

James S. 
Rating:
4.0

Trucks smelled on marijuana and had quite a bit left in the truck. We returned it cleaner than when we rented it.

HERBERT GEORGE P. 
Rating:
3.0

Customer did not leave a comment.

Donna H. 
Rating:
3.0

Customer did not leave a comment.

Danyelle C. 
Rating:
5.0

Everything went like clockwork. Thank you 👍

ELLSWORTH GAIL R. 
Rating:
5.0

Customer did not leave a comment.

SAUL S. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Do the same thing you guys did it to me

PETER N. 
Rating:
2.0

When I arrived only one person was working the counter. The customer that was at the counter was a walk in, so all the information needed to be entered, which took time. After the order was complete the U-Haul employee went outside to hook up the trailer. In the meantime a line was starting. By the time the employee returned, there was four people in line. Wait time was about 20 minutes. Once I got to the front counter, three more U-Haul employees arrived. I reviewed the contract and noticed that the drop off time was not 24 hours from when I checked out, so I need to return to the counter to get that corrected. After receiving the keys to the truck, I found that there was no furniture dolly, went back inside, and was told to just grab one. I completed the truck inspection and started to drive off, but one idiot light did not go out. So parked the truck in the lot and waited while employee tried to get it to go off. Wait time about 25 minutes. Did not leave very impressed. Arrived at 11:30, left at 12:25

Brian T. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
3.0

Improve wait times. Also communication lacks. I recently had a truck share rental that was not transmitted to the store until “too late to prepare the equipment .” I was picking up before opening but had to wait until after the store opened (1 hr delay) to pick it up through the counter. A call from the store would have been nice.

GERALD WADE H. 
Rating:
5.0

Customer did not leave a comment.

marvin V. 
Rating:
5.0

Customer did not leave a comment.

GELETA B. 
Rating:
4.0

Customer did not leave a comment.

gwen h.  |  First Impressions 
Rating:
5.0

I always rent moving trucks from, them I have done business with them for 10 years They always have what I want and costumer service is excellent.

lewis H. 
Rating:
5.0

Customer did not leave a comment.

DAVID ROBERT Q. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

Great experience. Will definitely be back when we need the services they offer!

Rob O. 
Rating:
3.0

Customer did not leave a comment.

GABRIELLA SONIA M. 
Rating:
4.0

Not over charge!

JUAN F. 
Rating:
4.0

Young man that initially helped me was polite. But a bit hard to understand. It was partially because of the plastic barrier, but also he was looking at the computer or phone screen when speaking.

JOHN K. 
Rating:
3.0

Under staffed. Seemed like it was backed up. Re-do your system so someone just wanting a basic price quote for a local rental doesn't have to list name address, phone number, a separate contact that needs called before you give a price. It's cost you business

MICHAEL N. 
Rating:
4.0

Your customer service is excellent, maybe you could improve how I get in and out

Vickie C. 
Rating:
5.0

My only beef with this location is having to walk to the opposite end of the building to get to the service desk. I have severe back issues that really impede me ability to walk or stand for very long. By the time I walk from the car to the service desk then wait my turn, I want to cry. Don't most businesses have their service desk closer to the entrance?

ANGELA B. 
Rating:
5.0

can 't even imagine. I went so smoothly and the people were lovely

PAMELA LOU L. 
Rating:
5.0

I was pleased with my storage experience at the Silverton rd. location, Everyone was kind and attentive everytime I spoke to them.

Karen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH STEVEN A. 
Rating:
5.0

Curtis was very courteous and is a shining example of manager that really strives to make great customer relationships. My uhaul experience prior to arriving to Curtis's establishment was dizzying and incredibly frustrating, so being able to see the other side of the customer experience was quite the relief.

Sharon H.  |  First Impressions 
Rating:
5.0

These guys are amazing in a pinch! The manager is very fast, efficient and very helpful. I have been coming to this facility for several years now and they've really streamline their customer service. Thanks guys!

LORIA G.  |  Overall Experience 
Rating:
5.0

The manager is very helpful and quite humorous

russell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAELA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
5.0

Outstanding professional service. Long story , you'll have to ask your manager and Kielah, both girls were so wonderful. Everything that could happen happened, but those two angels got me a storage unit and took exceptional care of my needs. THANK YOU LADIES!!!! Please pass my praises to your management , you got some good employees at silverton.

Shannon O.  |  First Impressions 
Rating:
5.0

I've used this establishment many times and every time I get the best service. The team works really hard and go well out of their way to make sure you have what you need. The Manager, Curtis has outstanding customer service skills and has been a great help during my last move. Thank you for all the help, you and your team are amazing!

LORIA G.  |  First Impressions 
Rating:
5.0

Thank you Curtis and staff for helping make my stressful move a better one. You answered all my questions, sometimes silly ones and were tremendously helpful when I was stuck with no moving assistance, trying to do it all alone. Would highly recommend the U-haul location on Silverton Road in Salem, Oregon.

Valerie B.  |  Overall Experience 
Rating:
4.0

They were awesome

Elizabeth F.  |  First Impressions 
Rating:
4.0

Storage experience was excellent but truck return not so much

Raema A.  |  First Impressions 
Rating:
1.0

The staff was very friendly, so this review does not reflect them, but getting into our rooms was a nightmare. We were supposed to have one large room and it was unavailable due to someone not moving out on time. So then we get transferred to two smaller rooms across the storage facility from each other. The second room that was "vacant" was still full of someone else's garbage so then we were transferred again to a third unit. All the while, our whole unload crew is following the worker around the facility trying to figure out which room we are actually unloading into. We were supposed to get our first month free for our one room... now we are left paying much more next month for two rooms when we were only supposed to have one in the first place. Terrible organization and keeping track of which rooms were vacant/in use. We made our reservation a month ago so it wasn't even last-minute. We would have chosen another storage facility if we knew about what a hassle this one would be. I will not be recommending :(

Morgan S.  |  First Impressions 
Rating:
5.0

Staff made sure to take the time to help me fully.

Andrew A.  |  First Impressions 
Rating:
5.0

I've been there several times. They are terribly understaffed. Each time there was about an hour wait just to get to the counter. I was there before they opened and there were 5 people in front of me. I would like to commend the staff. They are professional, and courteous even in such trying circumstances. Please get them more help. Thank you.

laurel a.  |  First Impressions 
Rating:
5.0

Need to let people know that you have an elevator available. It was a wonderful surprise!

HAZEL L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ron T.  |  First Impressions 
Rating:
5.0

The customer service was amazing and they help me with what I needed answered every question and was super friendly

Aurora G.  |  First Impressions 
Rating:
5.0

Miss Sherry at Silverton Rd Uhaul is amazing! I keep bringing her my business anytime I need a moving truck, boxes, storage unit or any other supplies. Miss Sherry has my business for life!!

Julie E.  |  First Impressions 
Rating:
5.0

They went above and beyond the call of duty to help me get through a poor upstream scheduling process (wasn't their fault).

Marcus C.  |  Overall Experience 
No reviews have been submitted for this location.

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