Comentarios de los clientes para U-Haul Storage at Sandy Blvd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage at Sandy Blvd

Clasificación general:

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Laurie Ann W.
Clasificación:

I always use this u-haul location when I need to rent a vehicle. It's always easy and the equipment is in good shape.

JESSICA A B.
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We have rented a uhaul here 3 times in the past 5 months and each time the employees are so rude! Not helpful at all and act super annoyed that you are there. Will not be coming back.

DAVID G.
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El cliente no dejó un comentario.

RENE S.
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El cliente no dejó un comentario.

JODIE K.
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El cliente no dejó un comentario.

WILLIAM T.
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El cliente no dejó un comentario.

Katherine G.
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Was charged $20 for a late return when the employee didn't show up until 9:20am with a coke in one hand and a Big Gulp in the other.

Enrique Z.
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El cliente no dejó un comentario.

LOUIE G.
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Nothing, the gentleman on duty did an outstanding job

Sarah S.
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Service was excellent. They got us checked in and out super fast.

KELLY S.
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Friendly service and accurate on time reservations were of the vehicle I needed was easy and quick. Thanks Uhaul.

Theresa M.
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El cliente no dejó un comentario.

HUNG MANH N.
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El cliente no dejó un comentario.

GARY ALAN W.
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If you're going to require the customer to do the walk around damage report before renting, then park the vans so they can be expected. Be clear that the price per mile is $1.09 not $0.79 as it says on the website and in-store board. At least let returning renters know they need to leave the door open and key on the seat; that no one will greet them; and that the receipt will be emailed. How the hell are customers supposed to know these things? Honestly, I think U Haul has a long way to go in the customer service category. Right now, you suck.

CHRISTOPHER DOUG W.
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good service from both workers

FREDERICK OSCAR S.
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Fast, helpful service. The only issue I had was that I was unable to open open my online bill, but staff printed it up for me.

LEAMUEL L M.
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The service attendant was extremely rude and confrontational. I would NEVER under any circumstances recommend this location. It is unacceptable to treat customers in this manner, especially when you have to entrust their staff with copies of your driver's license and access to personal information. Apparently Uhaul or their representatives do not value their customers, which is concerning especially during this time. To treat a customer with such disrespect is unacceptable. There are too many good people without jobs that would love the opportunity to provide a level of customer service that presents their company in a good light and leaves the customer wanting to return. ABSOLUTELY POOR, UNACCEPTABLE, CUSTOMER TOLERANCE...DEFINATELY NOT CUSTOMER SERVICE.

Alastair H.
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El cliente no dejó un comentario.

JEFFREY REED B.
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El cliente no dejó un comentario.

Jason S.
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El cliente no dejó un comentario.

EVETTE D.
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Portland, said he wasn't going to charge security deposit but did, then at West Sacramento CA, lady was rude, and wasn't any help just wanted me to leave truck and leave property, I am a Commercial Truck Driver, and both vehicles I rent in just I week was about $1000. and I cleaned both of them, from now on I will use Penske Thanks

Amanda C.
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El cliente no dejó un comentario.

ALASTAIR H.
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El cliente no dejó un comentario.

Linda B. | Overall Experience |
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El cliente no dejó un comentario.

JOHN B.
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El cliente no dejó un comentario.

ELIZABETH JEANNE C.
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El cliente no dejó un comentario.

Matthew J.
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El cliente no dejó un comentario.

Benjamin S.
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El cliente no dejó un comentario.

Evelyn J.
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El cliente no dejó un comentario.

JAMES S.
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Very good service. A little slow in the rental pick up because another customer had a problem parking a returned truck. Excellent location. Good equipment. Easy to work with in every way.

CHELSEA U.
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I rented this truck for two days and was charged a third day due to a later drop off. However, I had tried to drop off after hours the evening before and the site would not let me take a picture of odometer and gas and did not feel comfortable leaving in the lot unlocked with key (did not see a drop box) so had to drive back to the filming location and return the next day (Monday 12/21/2020) as soon as I could make it off of the production set. I would like a refund for the third day as it was website error that did not allow me to drop off within the rental time frame. It was incredibly inconvenient to get out there, have to drive back to set and then drive back to drop off location again. Thanks for your time. Chelsea

Amy C.
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El cliente no dejó un comentario.

HOWARD J.
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Vehicle was empty of fuel. Misled by morning person on duty (Dave) that a credit would be issued due to no fuel and losing my limited time having to find a gas station and fuel up. We addressed this upon rental and again on return and it was not corrected. the credit was never applied. Asked to address with next level manager at store and no reply. I will need to dispute with credit card company now.

LEOLA M.
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El cliente no dejó un comentario.

Jon A.
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The ease of on-line reservation coupled with the relative ease of pick up was actually very well done. Exceptions to that: Our vehicle was clearly not cleaned or sanitized prior to our use. A combo of debris and animal hair was prevalent in cab and loading areas. So we took it to our house and cleaned it. Drop off was challenging to do on-line, even with location turned on, the system couldn't recognize that we were at the drop off location even after multiple frustrating attempts. You can't progress through the drop off process without this location acknowledgement. No one comes out to greet you or try to help you through the process, even though you are parked in a marked drop off spot directly in front of the door...? All in all, still grateful for this service, just needs some tweaking to make it better.

Nadia V.
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El cliente no dejó un comentario.

Jonathan W.
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I was never informed of how much gas was in the truck when I was given the key, nor was I informed I'd be charged an extra $46 for the gas and a "service fee" to refill it. The staff barely interacted with me, and I guess it's my fault for signing the contract. But when I received my invoice with nearly $50 in charges I didn't expect, I called your support number for more information, as the invoice showed $46 in "retail fees," not fuel. After waiting on hold for half an hour, I was connected with a representative who looked at the invoice and said they did not know what the charges were for. They gave me a customer service phone number, even though I thought I'd called customer service. After another twenty minutes on hold, I was told the $46 was for fueling. When I said I hadn't known it was my responsibility to add three gallons of gas back into the truck or incur $50 in fees, they flatly re-read the itemization of the fees then asked if there was anything else I needed help with. Some service.

diana R.
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Joseph at the front desk was dismissive as soon as my friend and I arrived. He was rude, gave us zero information. He kept just telling us to "Use the app!" Not helpful as I was having issues using the app. Once we finally got out to the truck the gas cap was off and all of the gas had been siphoned. When my friend went inside to ask what we should do he began to yell at her. Like screaming. He was a total asshole and it's b/c of him that in the future I will likely take my business elsewhere. That man should be fired. The only helpful person was a young man named Mike. He was lovely and spoke with us about the gas and how rude the other guy was. Mike really made up for the crappy experience. He deserves a raise.

JOHN B.
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Open as advertised, on time at 7:00. It was about 7:15 when the agent arrived.

LUDWIN LUDWIG B.
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Is already excellent, very good job

Terry K.
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As good as it could be. Friendly staff that cares. The place to go for all your rental needs. Thanks for everything.

KENDALL T.
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First off they are not good at customer service and are quite rude across the board. Also, the bill is still incorrect and the final charges are wrong. I've called the location and the 800 number and no one is willing to help me. They continue to tell me that the original charge was incorrect and thus, I needed to pay the difference for the incorrect amount and the two extra days. No, the contact was for 208. The two extra days should have been charged at the day rate, not 131 dollars. How can you do this to your clients and having me take hours on the phone trying to fix this!?!? It is absolutely absurd. I will never do business with this location again. K. Thiemann

Sara B.
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I had attempted to pick up the rental truck via the contactless mobile pick up option. I waited at my truck for 15 minutes for the online check in to work, but it seemed to be stalled and with no notification of what to expect, I went into the building to talk with an employee. I overheard one employee tell another customer that the site wasn't very busy and that the customer could bring the truck back later than his scheduled time if he needed more time. After waiting in line for 10 or so minutes, an employee told me that I had to continue waiting for the online check to go through and then go back into the building to get the keys. So even if the waiting time hadn't been so extreme, this wouldn't have been a contactless pick up anyhow. After another few minutes, the online check in process was complete so I went back inside to get the key. Neither employee was inside at this point, so I waited another 10 minutes or so until one returned, and then waited again as he helped another customer. Both employees at different points took their masks off of their noses and mouths for extended periods. Once it was finally my turn, it had been about 45 minutes since my initial pick up time so I asked the employee if my truck rental drop off time could be extended. He said they were very busy and wasn't sure; I informed him that I had attempted to use the online check in thinking it would be faster and contactless as advertised, but he said that the online check in process takes longer and insinuated that my long wait time was due to my choice to use the online process. I told him that, since I had to wait nearly an hour for my rental, I would need more time. He acquiesced at that point and allowed a 90 minute extension for the drop off time. He handed me my key without another word and I left. At no point was I rude, condescending, or impatient. While the service at pick up was terrible, the person who received the truck when I dropped it off was efficient and respectful.

DONALD R.
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El cliente no dejó un comentario.

cynthia g. | First Impressions |
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El cliente no dejó un comentario.

jeffrey D.
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Would have liked the ability to return at a location closer to my destination

CHRISTIAN A L.
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The employees were so efficient and friendly and great at following current protocols. I felt safe and attended to.

virginia r. | First Impressions |
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The employee was very thorough....and attentive to the type of storage unit I needed!!

Lumumba F.
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Be honest to customers. Treat them with respect. Don't use bait and switch tactics. Very poor service, misleading and dishonest. Check my Yelp review for details.

Sydney B.
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The check-in was delightful. But the vital numbers info on the vehicle -ie: milage and gas volume - were not accurate. My fault for not noticing paying attention and notifying the reps immediately. Ended up paying extra for milage that, had I really paid attention I would not have had to pay. For check-in I did not even get to the counter. Instructions were hollered at from across the room and was told I would receive my total later. Not quite the optimal customer service experience. May try again with this location if I cannot find another for my needs.

Benjamin L.
Clasificación:

The staff (one person) was friendly and helpful, and did his best to handle the queue. But the wait was over 30 minutes on a Sunday morning to rent a van, even with checking in online. The u-haul web app did not work at critical parts in Firefox or Samsung default browser. It did work on Chrome.

Lauren A.
Clasificación:

My reservation was made at a different location than the one listed here. When I arrived 10 minutes before my reservation time, I was informed that they did not have any vehicles for me, even though I had made a reservation a week in advance and never received any notification that my reservation would not be filled. I was then told I'd have to drive to another city 30 minutes away to pick up a different vehicle which I was deeply disappointed about. They then attempted to locate something closer, and found a box truck at the location on Sandy blvd referenced here. When I arrived I was given the key and told that the truck was on empty but I'd “probably have enough gas to get to the closest gas station”. Overall it was incredibly inconvenient and made my moving day exponentially more stressful than necessary. I will not be using uhaul again.

Colin C.
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El cliente no dejó un comentario.

DONITA MICHELLE B.
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El cliente no dejó un comentario.

CHARLES MITCHELL M.
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El cliente no dejó un comentario.

Elizabeth K.
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Last Monday morning wait times were very long. Joey worked tirelessly to get all the customers taken care of despite the situation. There were at least 6 customers in the store with just one employee, Because I waited in line so long, I didn't have time to properly inspect my truck. When I finally got to my destination, I realized the inside of the truck was very dirty, smelled like urine. There's no way one employee can handle customers and clean the trucks. Overall customer service is still good at this location but the cleanliness of the trucks has deteriorated.

ROSANNE MARIE E.
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El cliente no dejó un comentario.

danielle Y.
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El cliente no dejó un comentario.

NICHOLAS B.
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Chris is a one-man army! Treat him well, promote him, something! I saw him simultaneously operate the forklift, unload pallets into the store, check out a customer purchase, and found me truck all at the same time. Friendly with everyone too. We had booked All My Sons moving company about 3 weeks prior, and at 4:45pm ON MOVING DAY they bailed on us. And horrible customer service doing so. Because it would really mess up our timing with move in/out, not to mention the physical toll, I asked if they could at least move us to another day or work overtime and we'd even pay extra... he actually had the nerve to say "do you expect us to put you before other people?" -YES!! You screwed us over, you should make it right! I mean what is the deposit even for?? Anyway, Chris was great. Refreshing to have good customer service after that experience.

TARASINA ELIZABE A.
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The front desk employee was fantastic and super helpful. He recommended a 10' van over a cargo van because the table we were picking up was too big. A+ customer service

Chesney E.
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Allow the customer the option to reserve online for more than 24 hours. Y'all are scamming people. I needed to extend my reservation but you had already reserved it for someone else so I was charged an additional fee. When I went to the location to pick up the uhaul I was told by the counter person to check in with my phone. Why couldn't he have helped me himself? It took forever. The experience was very stressful.

MAFI IONGI T.
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The person that helped me was not helpful his last name is Reynold. I always rent from this location and they are friendly and helpful ,this person is my first time see him there he's not friendly and lazy

Keith C.
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El cliente no dejó un comentario.

SCOTT B.
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Darien was very nice and helpful. He made dropping off my trailer quick and easy. Thx!

Khaldoun K.
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El cliente no dejó un comentario.

David L.
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I have rented many UHauls in the past and it feels like the quality of service has really gone downhill. This pickup location didn't give me a copy of the contract or precise information where and when to drop off the van. The employee didn't even walk me to the vehicle and didn't go over the vehicle operation or care with me. He just handed me the keys at the front desk and said "it's the biggest van at the back of the lot." And UHaul's national call center was woefully inadequate. I spent long periods of time on hold every time I needed to call, including one time when I called for roadside assistance and spent over 20 minutes on hold.

Stephen W.
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El cliente no dejó un comentario.

LAURENCE FRANKLI J.
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El cliente no dejó un comentario.

Kenneth M.
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El cliente no dejó un comentario.

DWIGHT LEVON G.
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THIS saturday was a challenge,but I got thru it , and those there was some problems ,everyone did their part to fix it ,so im happy .what can YOU do better is ,make sure all the KEYS are where they are suppose to be . I KNOW THAT NO ONE IS PERFECT SO WE HAVE TO BE AS CLOSE AS WE CAN BE , AND SMILE AND HAVE A GOOD TIME DOING OUR JOB ,.I THANK ALL THOSE YOU MEN THAT HELPED ME GET GOING ON SATURDAY .ALL WERE VERY PROFESSIONAL.

Hailey L.
Clasificación:

I checked in online for my self-pick up, went to pick up my truck, and I was told they cancelled my order because I was late. I was given a bad attitude and minimal help, and I had to call UHaul and find an alternative option. My movers left, and I had to hire on the fly movers for more money. It was a total mess, and no one seemed even remotely apologetic. I didn't even get an email or text cancellation, and I was just left to fend for myself.

GEORGE N.
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This is influenced by the fact that my pick up was moved and this was inconvenient.

Sonny S.
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Customer service was bad, staff not friendly at all need more training how to treats customer better.

Alexander C.
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There where some items in the uhaul from the last mover. A for sale sign and a shoe.

Don B.
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Just stay cool & blue

William B.
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The truck was a bit dirty. The interior of the windshield appeared to have had some beverage have spewed on it? Like having a hot cup of coffee an the dash and it sprayed up on the windshield when the truck passed over a big bump or hole. The cup holders had what looked like remnants of some kind of nuts in them.

GORDON LEROY H.
Clasificación:

20' truck is a very strong running truck and easier to handle than the 26'. I would rent it again. Very pleased with my 600 mi. trip. Busy location and everyone was working hard to keep up with the demands of the job. Thanks for making the moving experience a bit easier.

WAYNE B.
Clasificación:

No enough parking I have had (8) uhaul pods for 9 months. I rented 1 Way 26 foot truck. Steering at a stop would not turn. Brakes with the load was sketchy at best. With 177,000 miles on it waited almost an hour to checked out. Now I have 2 u-haul storage 10X15 That being said. Business severely under staffed. And each time I went in to a store it's a wait of 35 min to 1 hour to get out. Today I dropped my rental in Portland. The guy was so busy he couldn't even look at my truck. Said park it over there and I'll get to it later. Then you charged me $25.00 cleaning fee. I was out to 10 pm cleaning it last night. I don't appreciate you stealing money from me. I'm sure it's a commission type thingm I have given thousands to u-haul. No more. You got me for 25.00 but that will cost you thousands in revenue. Good bye Uhaul.

JASON MARK R.
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El cliente no dejó un comentario.

PAGE KING C.
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El cliente no dejó un comentario.

CHRISTINE P.
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El cliente no dejó un comentario.

jill O.
Clasificación:

Darrien was great. Got to me immediately. Was quick to process and get me out driving. Truck was clean and all I needed.

JEAN PAUL C.
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Friendly, knowledgeable staff. Equipment in great condition and ready to go. No hesitations toy use this location.

Amber S.
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El cliente no dejó un comentario.

Nicholas S.
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El cliente no dejó un comentario.

Eileen C.
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El cliente no dejó un comentario.

LEIGH ANDREW P.
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El cliente no dejó un comentario.

Paul C.
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El cliente no dejó un comentario.

John B. | Overall Experience |
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El cliente no dejó un comentario.

PAUL S.
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El cliente no dejó un comentario.

Philip D.
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Great customer service from the representative. Very helpful and friendly.

Gerald S.
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No improvement recommended. The American Red Cross was able to maintain its emergency vehicles in the fire areas because your U-HAUL Van served as an excellent tool truck for our mechanics: it operated perfectly, reliably and with functionality.

Burke S.
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El cliente no dejó un comentario.

Terry K.
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Totally easy and no hassles.

Lindsey A.
Clasificación:

The lady that was working their was extremely rude to me and unhelpful. I was scheduled to have a cargo van pick up there and it wasn't, and she made me feel like I was a huge inconveience. She sent me to another location which was 10 miles away which added miles to my trip. And then the guy at the other location was rude as well... I won't be using UHAUL again, and will let everyone know not to use those locations. Luckily a lady helped me in the customer service and gave me a $10 credit which was nice, should have been more..

RONI R.
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El cliente no dejó un comentario.

JEAN PAUL C.
Clasificación:

Nothing. Rental experience was great. I'll be back.

DEBRA R B.
Clasificación:

I think you were short handed. I felt sorry for your employee. Service is always excellent at this location. We have always been happy here.

Eric M.
Clasificación:

update the padlocks used, because they were old, and rusty, and I had a very difficult time rotating the letters for the combination, and opening the lock itself once I had everything lined up. also, maybe some signs that say "after hours customer parking" or something, because I had no idea if my car was ok to leave in the lot, once I was able to retrieve the key for the truck.

JENNIFER M.
Clasificación:

El cliente no dejó un comentario.

ANDREW ALTON B.
Clasificación:

Make the process faster. Maybe another employee. The guys did ok but needed more people to handle the process.

BILL R.
Clasificación:

El cliente no dejó un comentario.

edmond K.
Clasificación:

El cliente no dejó un comentario.

CATHERINE BRAGG C.
Clasificación:

This is the 3rd time in 3 months that I have rented from Uhaul and they have not had the equipment available that I reserved online. They refuse to honor the $50 guarantee and I always end up spending more than I plan for different equipment.

Teresa H. | Online Move In |
Clasificación:

This unit was not usable. We rented it without seeing it due to an emergency situation and arrived to see a unit that was a “stack unit” that I do not feel was adequately described on the website. We had to cancel our rental that same day and rent a unit at a different storage facility. Everyone at U-Haul was nice, though.

John B. | First Impressions |
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El cliente no dejó un comentario.

christine r. | First Impressions |
Clasificación:

He was very helpful and got me what i needed very good costumer service.

marieta c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Beth M. | First Impressions |
Clasificación:

I could not be happier with my experience at this UHAUL location. Everything explained clearly and they were quite patient with me as I was very tired after arriving from out of state and moving in 90+ degree weather. I was disappointed when my reservation was for a unit that required going up stairs. Zachary was able to seamlessly check the inventory and change my storage space to the ground level. My phone was not working and I could not call a car service after my move and Zachary offered calling a cab. A great customer service experience all around!

melanie s. | Overall Experience |
Clasificación:

The folks at this U-Haul were always particularly helpful and friendly. The move-out process was also incredibly simple. I am very happy with my experience at this U-Haul facility.

Jamie H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Logan H. | Overall Experience |
Clasificación:

Expensive, but couldn't ask for easier access / more secure facility and helpful staff. Would store my stuff here again.

Tori B. | First Impressions |
Clasificación:

The U-haul employee was very nice, explained everything, and made sure I understood how to access both the facility and my unit

David S. | Overall Experience |
Clasificación:

Very good crew.

kim k. | Overall Experience |
Clasificación:

Friendly, helpful staff, convenient location, 24 hour access.

SPIROS M. | Reservation |
Clasificación:

Very helfull and welcome manager and staff

Michael S. | Overall Experience |
Clasificación:

Absolutely worst uhaul facility of all time. Incredibly rude management and unsafe storage conditions.

Michael S. | Reservation |
Clasificación:

worst experience I've ever had with any uhaul. manager was beyond rude from the moment that we arrived. Tried to force us to use an unsafe ladder to access our unit & wouldn't help us change location.

amy r. | Overall Experience |
Clasificación:

There was a delay in delivery of our U-Box, which was problematic. We so appreciate the assistance of Christine from the main Portland office. She was wonderful in responding to our many questions!

CRAIG R. | Overall Experience |
Clasificación:

.

Dave E. | Overall Experience |
Clasificación:

College dorm overflow Rather hard intitially to get info and deal with Staff, much stuff. Space was physically awkward to access as place up hight off floor. Expensive for Sq Ft.

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