Customer Reviews for U-Haul Storage at Sandy Blvd

Rating:

2.0

When I picked up the truck I was informed that the gas tank was 3/8 full. When I started the truck, the tank was empty. I informed the attendant and he said to go get some gas. So, in addition to paying the rental fee, I had to buy $20 worth of gas for a 9 mile trip.

Rating:

5.0

Everything was easy, quick and on time. I used the app to schedule movers, rent a truck and storage space. It was a pleasant experience.

Rating:

3.0

Self check-in never works on my or my husband's phone, so we always have to pay the extra $10 or whatever for a rep to do it. So annoying.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The staff was very friendly and helpful!

Rating:

5.0

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Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

I signed up for a 24/7 rental so I could pick the truck up before business hours, but that was changed the night before my rental and I had to wait until they opened. Then the truck had no gas in it because the gas had been stolen. The rep who helped me in person was very nice, and did all he could, but the overall experience was less than ideal.

Rating:

4.0

The gas tank was empty. The agent said the gas gets siphoned off regularly. The agent was great and helpful. Why does UHaul allow their trucks to be abused like this?

Rating:

2.0

Salesperson upon return of vehicle was extremely unhelpful and unbelievably belittling and rude.

Rating:

5.0

Provide charging cords and phone holder to make navigation easier.

Rating:

5.0

Nothing. Michael, who was the U-Haul rep behind the desk was a wonderful communicator and vey efficient. There was a difficult customer in line ahead of me and I never saw Michael lose his patience or react to the customer's abusive manner. Michael was the only one behind the counter at opening time in the moron. When it was my turn, he gave me his full attention and didn't miss a beat, in spite of an additional interruption from the difficult customer. He should be commended.

Rating:

2.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Been going to this location for over 5 years and always receive excellent service from knowledgeable sales persons. It's been nice to see some of the faces stay the same too! Literally will go out of the way to pick up/drop off at this location. Give them all raises and bonuses!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

I have driven these trucks before and have never experienced what felt like an unsafe vehicle before. The suspension was non existent and the engine revved hard whenever one eased up on the gas peddle or when the automatic transimission was shifted down from 40 to 30 or lower. Driving this vehicle was pretty much a terrifying experience for me all day. I informed staff and he knocked $10 off the gas refill charge. I told him I didn't want to drive it a minute longer than possible. The particular vehicle I had should be serviced immediately.

Rating:

5.0

There was a delivery truck in the drop off location when got there, so I was unable to get to where staff could see me. Once they knew I was there, I was taken care of promptly.

Rating:

4.0

The guy who helped me (I think his last name was Davis?) was awesome! Smart, helpful, courteous. He's a good guy!

Rating:

5.0

The staff were so helpful and kind! Thank you.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Truck was out of gas. Browser wouldn't allow photo upload and I was in a hurry so I couldn't dispute it on the front side. I was out an extra $30 in fuel and inconvenienced by the truck being empty. I realize it was siphoned, but increase security on site or get a more seamless app. Truck was junky. Slow to shift and accelerate. I wish I would have went to a different location in a nicer neighborhood.

Rating:

3.0

None of the staff wore masks inside. The return process through the website was a nightmare. I took me over 30 minutes of sitting in their parking lot trying to get it to work. The truck was clean and worked great.

Rating:

5.0

Great customer service. Efficient and helpful.

Rating:

4.0

I was overcharged by $45, as someone made a mistake when documenting how many miles I drove. I tried to get in touch with the the location a few times, but either no one picked up, or the manager David wasn't available - it was a little frustrating. When I called the customer service line though, the call back feature was excellent, and I was also able to get help from a fantastic representative - Leslie Nickles. She really took the time to figure it out, and was so pleasant to work with - I truly appreciated her! Her kindness and professionalism really turned this negative experience into a positive one. Someone should give her a raise!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Darrien was great! Such an asset to the UHaul team! He had a great sense of humor, was super knowledgeable, and very helpful!! Give that guy a raise!

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Items from previous user left behind and it was dirty on the inside

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

So easy to rent, use and return. Thank-you!

Rating:

5.0

Cannot think of anything

Rating:

5.0

Mike who works there was beyond friendly and helpful!!!!!!!! We had such great conversation with him! The other guy was working hard to I'm sure ! But mike was first guy in at opening with a long line and apologized for the wait. Only if everywhere there was a mike to help you :)

Rating:

5.0

Just a note, While I was accessing my rental vehicle, I overheard a customer complaining about not being able to park in the U-haul lot and having to move their car onto the street. I felt the U-haul employee handled the situation professionally and diplomatically. Thank you!

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

I picked up a truck that had a cut fuel line and had to return it. (I thought it was rather fishy that I was starting out with a truck that only had a quarter of a tank of gas, usually they're at least 3/4s full if not more.) Unfortunately our neighborhood isn't the safest and vehicle or theft and tampering is pretty common here. In general my experiences have been good and I use this location regularly.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Inset tie down hooks in the trucks instead of wood railings for straps.

Rating:

1.0

You can not lie to them, and not try to rip them off like you did to me.

Rating:

5.0

Don't require login to do late return - was raining outside and couldn't get logged in, had to call a Lyft and wait until inside to finish the key drop process, had to enter random pictures of my cat instead of the vehicle and odometer, didn't realize that would be needed.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Ran smooth as always.

Rating:

5.0

Not a thing. The crew at the 73rd and Sandy is exceptional. They are friendly and efficient.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

great customer service

Rating:

5.0

Reliable branch on Sandy. Always produces the product

Rating:

4.0

The young men in the yard were very pleasant and helpful, looking out for my best interest. Everything was accomplished in a timely manner. The only thing was a bit of litter and spent rags scattered about. A slightly elevated sense of pride in presentation would take things up a notch to excellent. I'll be back!

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I reserved the truck for 8 am - had to wait an hour until 9 before it was ready. Tried to return the equipment after hours, the website wouldn't read my location, each time I called customer service the wait time was over an hour, finally had to call the accident hotline in order to get any help. Uhaul, You fucking suck.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great and quick service from the team that works there. Will definitely try to rent from this location again!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

First I was told that there was no van since it had been overbooked. Then I was given a van since someone else was late picking it up. Then I was given a van with a gas gauge on empty and when I questioned it was told that my contract, which said it was 1/2 full would let me know how to return it and that I had enough gas to make it to a gas station. It took an entire hour to actually be on the road and then I had to get gas. When I returned it I was told to give my key to the guy in the yard who was busy, not with a customer, but checking out inventory so returning took 20 minutes.

Rating:

1.0

Vehicle was not at location promised. Vehicle we got at a much further location has gas cap off and was empty - they had us drive it anyway uninspected. Gas tank had also been punctured as we found out when we had to fill it. Had to return it driving unsafe vehicle. Given another truck that also had its gas siphoned so had to stop immediately to fill (made them check for puncture before we drove it. Wasted 2 hours of our time and have not been compensated. GO ELSWHHERE. They have no plans to hire security to watch their trucks.

Rating:

5.0

Thanks

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I will absolutely NEVER come to this location, nor recommend it to anyone else. I have used u-haul quite a bit over the years, but this location is most definitely run by some scammers or something. There is NO way that my $49 reservation should be anywhere CLOSE to the EXTRA $100+ they are trying to charge me. Absolutely abhorrent business practices from this location.

Rating:

3.0

My truck was clean and maintained. The associate was kind and helpful. My truck was empty however and I have to put over $150 of fuel in.

Rating:

5.0

Make sure any rental vehicles has enough fuel to at least get to the nearest gas station! Good guys working there that fixed the problem and were efficient and knew there equipment.

Rating:

4.0

It was way too expensive. I had no choice since I had to move but I rented the same size trailer in 2020 and traveled farther for half the price! I don't know if I would recommend renting a one way trip to anyone right now. Not until the prices drop!

Rating:

5.0

Quick, kind and as promised

Rating:

4.0

The staff was amazing. The location is very crowded so it took some maneuvering to get in and out.

Rating:

3.0

The first truck given to me had the fuel line cut, this was not discovered until I reached the gas station after renting the truck. Returned to store and was given a replacement truck. Everyone was very professional, apologetic and friendly, the staff were great in that regard. I was given a replacement truck, but the staff put the wrong information in the system so I had a different truck than the one I said I had rented. This became an issue when returning the truck later on in the day trying to use the online return feature. The online feature would not allow me to return the truck because the odometer was so off (since I had a completely different truck than the one they said I had in the system, verified with customer service) Overall, it got the job done, but multiple hassles. I dont blame the staff at this location, Uhaul should develop a better security system/program to prevent break ins and fuel line syphons. Also develop a fuel line check as part of the process before allowing the truck to leave the lot. I am glad that I was able to return to the lot without incident or accident after discovering that the fuel had been tampered with.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Was a breeze to rent here. Friendly staff. I was in and out of there in under 10 mins.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

More specific instructions on the truck and return. More ways to return after hours without relying on app, which did not work that night.

Rating:

5.0

The people were friendly and helpful, which was nice. Michael checked me out and by chance met me when I was checking back in. He was great as was everyone else.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The steering wheel was out of position and the speedometer could not be viewed as it was being driven straight down the road. it was not clear how much fuel i needed to make it to my destination, so I ended up leaving about 1/2 tank in truck ! an extra cost to me.

Rating:

5.0

Very clean and well maintained location…!!! The employees were friendly and super helpful… :) We used the mobile app making the pickup / return process smooth and convenient…!!! Very nice sprinter type van with plenty of room for all of our things so that we were able to move everything in one trip…!!! I highly recommend this location…!!!

Rating:

3.0

I ordered my hitch online from uhaul on October 8th for installation on October 20th. I received a call on the 19th saying the parts werent in. After numerous phone calls I found out the part had been in Vancouver since October 13th. We had to contact Fedex, track down the package. Finally on October 22nd they were able to get it Installed. Chris, the gentleman who did the install stayed late and got the job done.

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

The manager of this location failed to inform me that our drop off location had changed. He was very rude and caused a lot of undue stress.

Rating:

1.0

I picked up at 7ish, thought being was 2 day would return at 7. I was there right at 7 guy was outside, walked inside for minute then came back to lock door. I said didn't have phone to check in mobile. And it would take short time to help me or could wave drop fee. Come to find out return was set for 6pm so they also charged extra day. I've used uhaul a lot and spend lots of money to be handled this way. I would never want someone running my business this way!! I request being credited appropriately! Kristy

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Fast and easy process. Great customer service.

Rating:

5.0

U haul has amazing staff. All the people we interacted with helpful and courteous -- at both locations and on the phone .

Rating:

1.0

Awful customer service Truck had less tha. 1/4 fuel in it Never again

Rating:

3.0

Customer did not leave a comment.

Rating:

5.0

Does this contract say that we had 1/4 tank upon pickup? My husband thought that someone syphoned gas from the tank and only left 1/4 tank. He spent $120 to return the truck full. We drove it a couple miles from the pick up a couple miles back. A credit for that gas would be great

Rating:

5.0

Always friendly, together, and accommodating.

Rating:

5.0

I've been using this location several times during our move for rentals, and boxes, etc. They have always been really great, friendly and accommodating.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.

Rating:

3.0

Customer did not leave a comment.