Customer Reviews for U-Haul Storage at North Division

6,720 reviews

8805 N Division St   Spokane, WA 99218
(& Magnesium)

(509) 467-6537

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(509) 467-6537

8805 N Division St
Spokane, WA 99218
(& Magnesium)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

michael m 
Rating:
3.0

Customer did not leave a comment.

travis b 
Rating:
5.0

Customer did not leave a comment.

Kathy C 
Rating:
4.0

Always friendly and helpful.

JEFFERY Y 
Rating:
4.0

This location did a great job, but seemed a little understaffed. Polite employees who worked to get us out of there quickly.

Jerome H 
Rating:
5.0

Great custumer service

Paul G 
Rating:
5.0

It was a great truck. Very good customer service and we got to take it to drop it off near our house without increasing the price.

David S 
Rating:
5.0

Customer did not leave a comment.

Talitha S 
Rating:
5.0

Corey S and all the crew that work there are always profession al and very helpful!!!

Patrick N 
Rating:
5.0

Customer did not leave a comment.

Kim C 
Rating:
5.0

Customer did not leave a comment.

RODEL K 
Rating:
5.0

Customer service is great, never had any issues with vehicles I rent.

DAMIEN K 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
4.0

Customer did not leave a comment.

Clifford G 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
2.0

Lines too long. Shouldn’t take an hour to rent a trailer and then another hour to return a trailer. Get more staff. All U-Haul locations are poorly managed.

Grant G 
Rating:
1.0

My biggest complaint is not a out the pickup location itself or the staff there, but the way my transaction was handled by corporate. My original reservation was for a pickup location in Spokane Valley, which was less than two miles away from where I was staying. The day before my pickup, I received a voicemail and text, stating that I could call to find out my "options". I assumed this was a marketing call to try and upsell me on different products, so I did not call back. When I went to the location where my reservation was, they told me it had been changed to another UHAUL location, which was 30 minutes away. This was VERY inconvenient. I HIGHLY suggest if you are going to change someone's pickup location that you leave a more descriptive message that indicates a change. This was EXTREMELY frustrating.

Andy K 
Rating:
5.0

Excellent service for drop off of a one-way trailer rental.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Steven K 
Rating:
5.0

They were so nice and helpful there

Robin K 
Rating:
5.0

Nothing to improve on. From pick up, checkout, and drop off this crew was top notch. Their service and team work were fantastic.

Melinda C 
Rating:
4.0

Customer did not leave a comment.

Pam K 
Rating:
5.0

My go to Uhaul dealer in Spokane. Tried a few other places out of convenience. Not a good idea.

Philip G 
Rating:
5.0

It does suck that the price of the truck was $19.95, I drove 4 miles and it cost $50. I did pay for a dolly I didn’t use just in case and the insurance I also didn’t use but just in case. Average add on’s shouldn’t cost more than the rental.

Shannon R 
Rating:
5.0

Excellent service start to finish, and very easy process. I appreciate the owner at north division , and how he helped me make sure I had the right coverage and right sized vehicle for my move. I would highly recommend this U-Haul place to my friends! My vehicle was a 15 ft truck and it kept speed 65-80 in Montana without any shakes or problems. Truck was clean and owner alerted us to any security and living tips. Thank you

Susan G 
Rating:
5.0

Customer did not leave a comment.

lisa m  |  Overall Experience 
Rating:
2.0

They said give it back with how much gas is in it initially which was a quarter of a tank. Gave it back with a quarter of a tank and was charged $47 for fuel… How are they going to charge me for filling up the tank when they gave it to me with a quarter of it full.

jeremiah d 
Rating:
5.0

Nothing. Your crew were amazing and so helpful. I really appreciate hard working people and knowledge they have. Thank you so much!

Kirk N 
Rating:
5.0

Great people and service.

Shauna M 
Rating:
5.0

Customer did not leave a comment.

Debbie S 
Rating:
5.0

The guy running the counter at this location was AMAZING. Very informative and helpful for our first out of state move.

Regina B 
Rating:
4.0

Customer did not leave a comment.

Julia M 
Rating:
5.0

Holli was so helpful, she heard me out and was able to get records to me so that I can prove the previous location incorrectly charged me. Very helpful, very kind, definitely helped a bad situation

Carly R 
Rating:
5.0

Nothing needs improvement in my opinion. Store manager Cory? was excellent during check in....at the end of 12+ hour day! And upon return the young lady (can't remember name) was efficient and professional. Thank you

Jason P 
Rating:
5.0

Customer did not leave a comment.

harry h 
Rating:
4.0

Customer did not leave a comment.

Sharon O 
Rating:
5.0

Customer did not leave a comment.

Emily T 
Rating:
5.0

Guys were great.

Mark R 
Rating:
5.0

Wayne and Corey went above and beyond to get me a truck after my trailer hookups didn't work out. They were kind and very patient with me. I can't say enough how much I appreciate all the time they took to make sure I was able to move when I needed to. I will always use this location in the future!

Chelsea L 
Rating:
5.0

Truck is cleaned but engine is something wrong for transmission Gears lift has problems; big noise and fuel consumption is very high

Lee J 
Rating:
4.0

Very quick and easy for the pick up & drop off

Michael H 
Rating:
5.0

Customer did not leave a comment.

Anne A 
Rating:
5.0

Customer did not leave a comment.

DENNIS L 
Rating:
5.0

I just want to say a big thanks for getting me in the storage unit the code didn't work so I went to the uhaul store to try and get it fixed they were closed but they helped me out anyways and I appreciate that so much

John H 
Rating:
4.0

Customer did not leave a comment.

Ryan M 
Rating:
5.0

Customer did not leave a comment.

Logan R 
Rating:
5.0

I cannot recommend any changes as my experience was great !

Kim S 
Rating:
5.0

Customer did not leave a comment.

RICKY H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin M 
Rating:
4.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Customer did not leave a comment.

Tamera W 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Terrell B 
Rating:
3.0

Customer did not leave a comment.

scott l 
Rating:
5.0

Staffing at this location went above and beyond. They were friendly and helpful.

Peter J 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
4.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Mike T 
Rating:
4.0

Customer did not leave a comment.

Darece S 
Rating:
3.0

Upon drop-off, I understand the price per gallon of gas if it's not returned at the level but why is there a 30 dollar fee??? You guys don't fill them up, the next customer does! So what is this fee for?

Layce B 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
4.0

Good experience all around. Parking is a bit tight.

SCOTT C 
Rating:
5.0

Wayne helped us when we arrived and he was incredible! Very nice, super helpful, quick service and I’d like to think he enjoyed our humor at such an early hour :) thank you Wayne! You made our experience that much better!!

Joshua F 
Rating:
5.0

No suggestions

Curtis B 
Rating:
5.0

Customer did not leave a comment.

Unyoung S 
Rating:
5.0

Acknowledge the person when they come into your office area. Just a simple hello, and some kind of indication you noticed them and that someone will be with them as soon as possible.

Shirley C 
Rating:
5.0

Customer did not leave a comment.

Larry P 
Rating:
5.0

Great group of people , definitely professional and managed very well

Larry P 
Rating:
3.0

Why allow 10am appointments when the guy doesn’t start working on hitches till 12?

Channing J 
Rating:
5.0

Customer did not leave a comment.

Trevor M 
Rating:
3.0

Customer did not leave a comment.

Jory M 
Rating:
5.0

Always enjoy working with uhaul company. I've been using uhauls regularly for the last 8 years, 2 to 6 times a year.

GAIL L 
Rating:
3.0

Trucks are very beat up. Truck I rented sounded like there was a transmission problem. It was reported to employee.

PATRICK E 
Rating:
5.0

Pick up site was great and so was the staff. I would recommend that if a vehicle has a "speed limiter" on it that the details are disclosed at time of pickup or asked if it was agreeable. I didn't realize the max speed was 75 for a while until I tried to overtake someone and COULD NOT. This could be a safety hazard if not made aware. Plus what if I needed to go into a state like Montana with a posted speed of 80+. First time I ran into this and I had many questions that of course I couldn't ask while driving.

Spencer H 
Rating:
5.0

Customer did not leave a comment.

Matt F 
Rating:
5.0

Customer did not leave a comment.

Abolore A 
Rating:
5.0

Customer did not leave a comment.

Darren S 
Rating:
5.0

My representative was backed up but she handled her job with grace and precision. She was very professional even though some customers were giving attitude. I have used Uhaul for over 15 years but it’s customer service like this agent today that lets me know it’s the best choice as always. Thanks Holli!

Denise V 
Rating:
5.0

The staff were awesome! Very friendly!

Casey D 
Rating:
5.0

Customer did not leave a comment.

greg l 
Rating:
4.0

Customer did not leave a comment.

RONALD E 
Rating:
5.0

Customer did not leave a comment.

William G 
Rating:
5.0

Excellent customer service and awesome experience, I have no problem recommending them to anyone!

Dan J 
Rating:
3.0

Customer did not leave a comment.

Caleb H 
Rating:
5.0

The truck, and appearance of the entire fleet, is that the vehicles are maintained in pristine working condition, clean and provide a safe method of transporting items. Staff was very helpful and cheering (despite it being very early) and walked me through the process as it was my first time.

Victor L 
Rating:
5.0

Honestly everything was great so it’s really difficult to say what can be improved, though I would say that there should be a reimbursement for customers that fill the gas tank fuller than it was when they rented it.

Lindsey H 
Rating:
3.0

It's just kind of a dirty little place that could use an up to date paint job and regular sweeping. The people working there were friendly enough and we got what we needed which was a decent truck and a good out trailer.

Craig K 
Rating:
5.0

Very friendly people and quick in and out experience

CHARLES J 
Rating:
5.0

The guy who helped me (Cory) was awesome! Very quick with both getting the trailer checked out as well as checking in. Very nice guy, friendly, courteous... great experience.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Akeel A 
Rating:
5.0

Customer did not leave a comment.

Iosif B 
Rating:
5.0

Corey was great to work with. Kind and hard working.

Abelardo A 
Rating:
4.0

Returning the trailer was conjested and both lanes were blocked by a truck.

WILLIAM F 
Rating:
4.0

Customer did not leave a comment.

Alan K 
Rating:
5.0

Customer did not leave a comment.

JEFF K 
Rating:
3.0

Customer did not leave a comment.

Jason D 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
5.0

Your employees are wonderful! Cory and Jonathan E are terrific. Cory is so hard working and both men are efficient and go out of their way to be helpful. Please continue to take good care of these dedicated employees. They are the "front line" to the customer service U-HAUL consistently provides to long term repeat customers like us. Thank you. Robert and Maureen E

Maureen E 
Rating:
5.0

Customer did not leave a comment.

jamie R 
Rating:
5.0

Nothing, it was greatly

Michael V 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

Quick, fast and easy. Excellent service nice and polite. When I had a problem with the fuel tank they were on it.

Abel M 
Rating:
4.0

Literally the only issue I had was that when I moved my stuff out of storage, a fair amount of water had dripped from the ceiling onto a desk I had stored in the middle of the left side of the unit. The desk has a glass top so nothing was damaged, but there was water in the unit.

Griffon J  |  Overall Experience 
Rating:
5.0

Great customer service, well maintained and great value!

Anthony C  |  Overall Experience 
Rating:
5.0

Staff went above and beyond when we moved to Spokane. They were very helpful! It snowed when I first got into town so I was a bit frazzled after the long drive in the uhaul while towing my car. They were patient and quick to get us our unit and checked out for the rental. Thank you!

Sara D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony C  |  First Impressions 
Rating:
5.0

Great management. Clean, effiecient, & personable. I never deal with other trucks or storage. I'll always deal with U haul. I trust them. The manager was a pleasure to deal with, as they say, a real person.

Sandra V  |  First Impressions 
Rating:
5.0

Moving is stressful, U-Haul helped with limiting that stress.

Jeffrey C  |  Overall Experience 
Rating:
1.0

I was charged a full month's rent when I was completely moved out and cleaned the day after my account was charged. It is not satisfactory to not be able to prorate the rent. I am very dissatisfied that's when I pre-ordered the storage unit it didn't indicate that my unit was on a second floor with no elevator available.

Trisha D  |  Overall Experience 
Rating:
5.0

Made my move much easier.

Jeffrey C  |  Online Move In 
Rating:
1.0

It was upstairs & as a senior too difficult for me to use

MARILYN L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicity F  |  Overall Experience 
Rating:
5.0

Good

Christian C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SANDRA J  |  First Impressions 
Rating:
1.0

A worker named Eric “accidentally” closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc’d on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.

Joselyn M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally g  |  First Impressions 
Rating:
5.0

Everything worked — from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

GLENN M  |  First Impressions 
Rating:
5.0

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Christopher C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard N  |  Overall Experience 
Rating:
5.0

I will use you guys again in the future I'm sure

paul s  |  Overall Experience 
Rating:
3.0

Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.

John F  |  Overall Experience 
Rating:
5.0

The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..

Gabrielle F  |  Overall Experience 
Rating:
4.0

I had to ask for someone to open the units. I couldn’t secure my unit without help to lock it up.

Linda R  |  Overall Experience 
Rating:
4.0

The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Jessica S  |  Overall Experience 
Rating:
4.0

Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Casey B  |  Overall Experience 
Rating:
5.0

They took care of our storage needs.

Kevin w  |  Overall Experience 
Rating:
5.0

Everyone was happy to help me

donald l  |  First Impressions 
Rating:
4.0

Robert and staff are very helpful!!

dee j  |  Overall Experience 
Rating:
5.0

I appreciated the helpfulness and friendliness of the staff. They were very accommodating to my moving needs. Thanks you guys!

Kari T  |  Overall Experience 
No reviews have been submitted for this location.

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