El cliente no dejó un comentario.REBECCA W.
Customer Reviews for U-Haul Storage at East Pearl
Pearl, MS 39208
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The guy working outside 11-25-22 was awesome in Pearl. Thank you!Joshua C.
El cliente no dejó un comentario.Jonathan C.
The people working the location we not very personal.RONNIE P.
I thought I would get more refunded since I returned the vehicle a day and a half early but I must have misunderstood the terms.Sarah W.
El cliente no dejó un comentario.Rob F.
Good staff. Everything went great.David S.
El cliente no dejó un comentario.kerry G.
El cliente no dejó un comentario.Sean M.
Staff were all very professional and friendlyJohn D.
El cliente no dejó un comentario.Bonnie N.
One of the best experiences I have had with U-Haul. It was quick and easy. The truck was clean and the staff was friendly!Brianna T.
El cliente no dejó un comentario.Eric M.
Great staff!Erik W.
Location on hwy 80 west in jackson was the worst location ever I went there first tried give me truck with flat tire then told me I had call someone to change it bad place never again hwy 80 west in jacksonBRITTANY B.
El cliente no dejó un comentario.Raven S.
In the holding area of the truck there was a sign that said if you leave the area clean and blankets folded you would receive a $25 credit. I used my leaf blower to get the few bits of dirt out of it that were left by the previous renter so I would get the credit. And I turned it in a day early as well. It'd be nice if that's honored.Heather B.
El cliente no dejó un comentario.Janice B. | First Impressions
El cliente no dejó un comentario.Gwen R.
Everybody was very polite and helpful, especially Andrea Mixon.Joe W.
We were charged for gas when we returned the truck with the same amount of gas as was in it when we rented it, as required. $90 for gas we didn't use!!Farrah C.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Lori E. | Overall Experience
I was over charged! I ordered a dolly and was charged for it but didn't even get the dolly. I also declined the insurance like I always do but was charged for the insurance. I need to be refunded please.KIMBERLY M.
Could not ask for moreRoxanne B.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Stacy B.
My worst experience with uhaul everGarrick G.
Speed up the process more - it took me over an hour just to check out, I rented a trailer for 12 hours and lost time because the lengthy check out process.Ken W.
Smile more! I work in customer service and understand the difficulties of the field, but being on your phone with your AirPods in while a customer is coming to see you can put some people off. All in All great experience!CaseyB P.
El cliente no dejó un comentario.Brentt S.
Very satisfied with the offeringsRichard H. | First Impressions
She was super awesome. Registration, pickup and return ran smothly. Owner/manager was friendly and knowledgeable.Jan D.
El cliente no dejó un comentario.Carla H.
El cliente no dejó un comentario.Ashley G.
Loved the customer serviceDel B.
Keundria was great! She understood my situation and went out of her way to assist me. A+ customer service!Tina J.
Staff was very helpful and worked well together between facilities. New Asscociate, Clarence, was awesome! Keandra and Andrea and Kamari were great as well. Thank you all for your help.Tina J. | First Impressions
El cliente no dejó un comentario.SHALANTRICE W.
Andrea, the owner, recognized me from previous business with my parents. She is always so helpful and easy to work with. It's obvious she cares about her business and customers. I'd recommend this facility to anyone!Brady R. | Overall Experience
El cliente no dejó un comentario.Eugene V.
El cliente no dejó un comentario.MIKE B.
El cliente no dejó un comentario.Virginia M.
El cliente no dejó un comentario.HENRY J. | First Impressions
El cliente no dejó un comentario.Darrion G.
El cliente no dejó un comentario.DOMINIC B. | First Impressions
The attendant that assisted me was very polite and knowledgeable. I highly recommend her.Marie E.
El cliente no dejó un comentario.Kristofer V.
El cliente no dejó un comentario.David Z. | First Impressions
Charged me more than what was suppose to payJonathon H.
Better waiting place.PATRICIA H.
El cliente no dejó un comentario.Carl Z.
The lady on the phone was very rude. I called to inform them i was having car trouble and she charged me another $75 rental and when i got to the store at 7:45am to drop off the rental the store wasnt even open due to an employee failing to show for work.Haley M.
The service were explained wrong! Wasn't too happy roaches were in the trailer! I had to buy roach spray! Everytime U-Haul is returned it need to sprayed for roaches and etcKizzie S.
El cliente no dejó un comentario.Nyla B.
El cliente no dejó un comentario.FREDERICK R. | Overall Experience
Fire the employee that tried her best not to let me pick up my guaranteed trailer and almost got uhaul in a law suit. She had no customer service skills or common sense. Now knowing that although I have a guaranteed trailer rental, I can be denied even when it's sitting outside, I will not rent from uhaul again. The service can't be trusted.Joshua A.
El cliente no dejó un comentario.AREKIA B.
Better customer service.Matthew J.
Worked great. No problems pulling a 5 x 8 trailer w/my Subaru CrossTrek from MS to AZ.Alysen M.
I had a 15' truck reserved and while I did show a little over a hour late, I was told they couldn't cover the reservation. I was sent to another location to pickup a 26' after a phone conversation to later find out they didn't have the 26' truck. I was lucky to get a truck after someone checked in later.Derrick J.
It says that you will be charged a $100 deposit for cash, but it doesn't say it does that for debit cards as well.Shunmunyk G.
I reserved a 20 ft truck and 2 dollys a month in advance. The morning of pickup they told me they had no 20 ft trucks and no dolly's available. Then they tried to sell me a dolly. I had to rent a different size truck and borrow an inferior dolly from a friend. Unless I get compensated by Uhaul I will never get their services again.Andrew B.
Great facility and great help.Brian A.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Annie J.
El cliente no dejó un comentario.MADISON I.
El cliente no dejó un comentario.Chuck B.
Unit was secure. The lighting for inside the units was almost non existent. But overall, was a good experience. If I had one negative thing to comment (and was a factor in my moving to another storage place), it was that I rented a unit the same day I rented the truck (to have somewhere to move in). It was advertised I could get a month free with a truck or box trailer rental if I also got a storage unit. I was told I could do just that. But when I inquired after I moved my belongings, I was told I did not qualify for a free month because I already had the storage unit. But mind you, it wasn't a previous storage unit, it was a storage unit I rented specifically for this move. A week later, I rented a large box trailer. Again, it was advertised that I could receive a month free of storage. But again I was told I didn't qualify. That was frustrating. It needs to be spelled out that you get a free month when you rent a storage unit AFTER your move (as I was told). But if that's the case, it's nonsensical because I can't imagine moving and not be assured you have somewhere to put your belongings when you arrive. Not a good way to treat a good customer. You can check my account and see that I've rented quite often and spent quite a bit of money on rentals, towing packages, etc over the past 2 years.Robert S. | Overall Experience
El cliente no dejó un comentario.Rachel S. | Overall Experience
El cliente no dejó un comentario.Jackie E.
Very pleased with everythingLawrence H. | First Impressions
Andrea and Sharonda were very helpful, making the whole experience easy as can be. 💯Barry S.
Took way less time checking in then checking out.Andrew M.
Have pick up trucks available in Jackson. Having to drive to Pearl or Brandon for a truck cost more because we paying for mileage before we even use the truck. I live in Jackson and there in NEVER a truck available.Evon D.
El cliente no dejó un comentario.Stephanie H. | Overall Experience
i was recieving calls from 2 different employees and one of them was giving bad information, while the other one was correct.... this was very confusing and irritating! communication is key, do it right the first time and talk to your teammates prior to calling the customerKeith P.
Fire the associate that rented me the truck for lies about company policy.Daniel H.
The personnel at the location was helpful, willing to answer questions and extremely courteous, great job guys!Frank A.
El cliente no dejó un comentario.Denessa B.
El cliente no dejó un comentario.BrendaJ B.
Everything was great and convenient, thanks to the general manager and the attendant. I think it was Mixon and Natalieâ€¦Corderius B.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Rodney H.
All staff were friendly and helpful and they made me feel very welcome.Jacob B. | First Impressions
Unprofessional Customer Service Representative..I was waited on by a young lady on Aug 30th 2022 at 10am . She was very Unprofessional and extremely ignorant.I do not appreciate her Unprofessional behavior..She made the experience very unpleasant. I would hope in the future your company will hire professional and intelligent people who knows how to represent your company.sidia r. | Overall Experience
The Storage was excellent..but the customer service was horrible..the cashier I had on Aug the 30th was very unprofessional and Ignorant... I hope in the future your company will employ a better class of people and a more professional customer service representativesidia r. | Overall Experience
Your price is the problem.PHIL W.
El cliente no dejó un comentario.CHARLES A.
Sometimes personnel are grumpy and condescending.william K.
El cliente no dejó un comentario.ANTHONY G.
THE TRAILER DOOR WAS NOT MOVING FREELY AT FIRST THE EQUIPMENT SHOULD BE BETTER MAINTAINED OR REPAIRED, IT TOOK 2 OF US TO OPEN THE TRAILER DOOR, IT HAD GOTTEN OFF TRACKJIMMY J.
I needed a 6x12 trailer with the double rear doors. That is not a specific item that you can reserve. I was helped by Andrea and she was GREAT! help. There was one available (thankfully turned in early) so my needs were met.George N.
The lady was vary unprofessional ! The truck that I was assigned has so many check engine lights I was worried if I was going to be able to go from point a to point B without breaking down .Jeffrey H.
El cliente no dejó un comentario.LESLIE L.
El cliente no dejó un comentario.Rachel G.
I was charged 76 extra miles when I only went to pick up and drop off locations . ScamGreg W.
El cliente no dejó un comentario.Jeffery H.
El cliente no dejó un comentario.Shanta D.
El cliente no dejó un comentario.karen T.
El cliente no dejó un comentario.JohnMikel M.
Unit was too small. I cancelled.David T. | Online Move In
El cliente no dejó un comentario.Breanna K. | Overall Experience
Great staff! Very friendly and transparent! Will use again for sure!Donald H.
Update your oil levels. Our van showed 21% oil even though they said y'all just had it changed.Alexis H.
El cliente no dejó un comentario.David T.
El cliente no dejó un comentario.Guillermo A.
El cliente no dejó un comentario.Guy F.
Great customer service. Everything was ready. Great experience. Thank you!Derrick L.
N/CKaren M. | First Impressions
El cliente no dejó un comentario.Matthew F. | Overall Experience
El cliente no dejó un comentario.Karen M. | Overall Experience
El cliente no dejó un comentario.ben o. | Overall Experience
El cliente no dejó un comentario.Stephanie N. | Overall Experience
El cliente no dejó un comentario.Dortria B. | First Impressions
When I tried to get in the storage facility I couldn't because I wasn't told it closes at 10. There were roaches all over me belongings when I came to remove them out the storage room. I still have a hold on my account and it's been a month.Brittany M. | Overall Experience
El cliente no dejó un comentario.Lauren S. | Overall Experience
I love the location and facilityTONEY F. | First Impressions
El cliente no dejó un comentario.James K. | Overall Experience
The customer service at the facility was awesome! They were nice and customer friendly.Mary B. | First Impressions
El cliente no dejó un comentario.LORI D. | Overall Experience
El cliente no dejó un comentario.CLYED J. | First Impressions
It has roaches and tht was the reason why I move my things outAPRIL H. | Overall Experience
El cliente no dejó un comentario.Bethany S. | Overall Experience
El cliente no dejó un comentario.Jeoffrey B. | Overall Experience
El cliente no dejó un comentario.Christopher S. | First Impressions
El cliente no dejó un comentario.Alisa C. | First Impressions
El cliente no dejó un comentario.Cassandra B. | Overall Experience
El cliente no dejó un comentario.Joy H. | Overall Experience
El cliente no dejó un comentario.Danny J. | Overall Experience
El cliente no dejó un comentario.Melissa H. | Overall Experience
El cliente no dejó un comentario.nneka j. | First Impressions
El cliente no dejó un comentario.Sheri G. | Online Move In
El cliente no dejó un comentario.Barbara C. | Overall Experience
You person duty that day needs a raise. He was excellent in helping me set up our storage room and was by himself working that day.gregory p. | First Impressions
El cliente no dejó un comentario.Charles C. | First Impressions
El cliente no dejó un comentario.DANIEL S. | First Impressions
El cliente no dejó un comentario.Larry G. | Online Move In
El cliente no dejó un comentario.RENEE K. | First Impressions
El cliente no dejó un comentario.Stephanie H. | First Impressions
Very nice facilityDarlene C. | First Impressions
El cliente no dejó un comentario.Cedrick M. | Online Move In
El cliente no dejó un comentario.SHARON S. | Overall Experience
there we're charges that were not Correct head others that were with me these issues out and said it was common with U-Haul . tems that were Overcharged for were corrected by U-HaulPHILLIP O. | First Impressions
El cliente no dejó un comentario.Donald S. | Online Move In
El cliente no dejó un comentario.William H. | First Impressions
Thanks for all your help Andrea. JimJames B. | Overall Experience
Dry clean and appealing place that as very safeCyndi H. | Online Move In
The inside RV parking was dimly lighted and the overhead door access would stay open or not open at all at times. There was construction ongoing inside during my rental period. A U-HAUL trailer was parked in my spot once. Not the experience I anticipated.Tracy L. | Overall Experience
El cliente no dejó un comentario.TOBYSHANE L. | Overall Experience
Our unit wasn't cleaned prior to moving items into it.Paul H. | First Impressions
El cliente no dejó un comentario.Ruth S. | First Impressions
Overall my experience was good but there are a lot of issues with the staff. The manager (if it's the same one when I moved my stuff in was good but the other employees weren't as professional or seemed to care about customer service. A few weeks ago I went by there on a Sunday and the doors to the storage facility wasn't opened. I went to the office and the employee there didn't realize the doors weren't opened and said the manager hadn't come to unlock the doors. !?!? This was very inconvenient for me but that's what it is like often at this location.KAY M. | Overall Experience
El cliente no dejó un comentario.Adrian J. | Overall Experience
Lack of knowledge or care. Lack of true customer service. Will never use or recommend it.Victor M. | Overall Experience
El cliente no dejó un comentario.KIJANA S. | Overall Experience
El cliente no dejó un comentario.Tracy L. | First Impressions
Ms Adrian Mixon customer service is like off the charts. She has made my experience with UHaul fantastic. I am a 15 year customer with UHaul and was really contemplating ever using UHaul as my go to service company anymore, because of bad service in the last year, until I talked to Ms Andrea. She is the upmost best customer service oriented person I have ever in the past15 years using UHaul experienced . I have recommended her facility in Pear to every person in need of renting a truck or trailer for their moving needs. Thank You Ms Adrean, I hope UHaul recognizes the value you hold as being an employee of UHaul. Thanks again….R UrbanoRick U. | Overall Experience
Andrea was great! Exceptional customer service!Mel C. | First Impressions
Wonderful service. ThanksRichard L. | First Impressions
Very accommodating and the staff was very professional, I am only leaving because we not longer need to store the furniture that was there.Reshonda D. | Overall Experience
We were unable to access our reserved storage unit due to a broken hasp. We were told per Andrea Mixon area manager that they did not know when the hasp could be repaired leaving us to scramble to find an available unit at another facility. This inconvenience caused a delay in our entire moving process which the staff Chynna Burk showed little concern and was overall extremely rude. We plan to share our experience on social media as we will never use UHaul again.Lynda M. | First Impressions
El cliente no dejó un comentario.Kay U. | Overall Experience
Will definitely use again if the need arises.Laurin G. | Overall Experience
El cliente no dejó un comentario.Hemphill E. | Overall Experience
The day I reserved the unit, we were told about the moving truck/getting the month rent free. The staff was friendly and knowledgeable- provided us with information requested, showed us a sample unit, etc... We didn't have a certain timeline to move in, just needed to secure a unit, so I set the date for June 29 and we brought a few little boxes on that date. I asked about the truck again and was told it would not apply since I had already moved in... Our unit is in the very back corner. While it is one of the larger units, it has a smaller door. Lighting is poor. I wouldn't Not recommend this facility to a friend, but it wouldn't be my first choice after my experience in 6/29.Melissa H. | First Impressions
El cliente no dejó un comentario.Joy H. | First Impressions
I didn't receive first month free like everyone else and advertisement stated, Had to be giving a substitute lock and was told to check back..Karen M. | First Impressions
El cliente no dejó un comentario.Charlene D. | Overall Experience
El cliente no dejó un comentario.Antonio T. | First Impressions
El cliente no dejó un comentario.Meghan J. | Overall Experience
El cliente no dejó un comentario.rebecca s. | First Impressions
Staff was awesome and knowledgeable.daphne h. | Overall Experience
Bathroom was full of trash and out of toilet paper. All else was great. Also the women that was on duty Saturday the 22nd was very helpful, professional and wish there were more employees like that in every business I use.steve m. | Overall Experience
Move out date of 5/6/21 is not correct above. Have utilized the storage unit since 2018 and after the second rent increase decided it was no longer affordable.angela b. | Overall Experience
I’ve done a lot of moving but I have used this facility like two or three times in one weekend to get moved or one week to get moved the staff is very friendly and knowledgeable and helpful guy joy doing business with them.Julia M. | Overall Experience
El cliente no dejó un comentario.Christy E. | Overall Experience
El cliente no dejó un comentario.Brianna P. | Online Move In
El cliente no dejó un comentario.kelly t. | First Impressions
El cliente no dejó un comentario.Barbara C. | First Impressions
El cliente no dejó un comentario.PHILLIP W. | Overall Experience
El cliente no dejó un comentario.Melissa F. | Online Move In
Seems you always had to wait for someone to come to the customer service area to help you with your issues. This area should be manned at all times during the hours of operation.simpson c. | Overall Experience
I really like having a place to leave good items that I dont want for someone else.LISA M. | Online Move In
El cliente no dejó un comentario.Craig W. | Overall Experience
El cliente no dejó un comentario.DIANA M. | Overall Experience
El cliente no dejó un comentario.Charlene D. | First Impressions
Great convenient place. Organized, competent, professional staff and located in safe location. Grounds are spacious. The only complaint is the storage isles are extremely tight (narrow) making it difficult to maneuver large furniture such as sofas.Rick F. | Overall Experience
El cliente no dejó un comentario.Brianne L. | Online Move In
Candice was worried about were Danika and Amber were. She said they always disappear (from work). Danika was mean and so blunt. Amber was just plain ugly, and rude. She doesn't have any customer service skills. Her mask wasn't even on her face properly. She walks away from her customer when she's suppose to be showing them their unit. (Like you know were it's located already)!Tanaka R. | First Impressions
El cliente no dejó un comentario.DIANA M. | First Impressions
El cliente no dejó un comentario.santanna w. | First Impressions
El cliente no dejó un comentario.Joinisha W. | First Impressions
Really enjoyed storing my RV at this facility. It had everything I needed and wanted. To bad you changed your business plan and eliminated this type of storage. I could also used more notice before I had to move.James H. | Overall Experience
Always so convenient to access. Clean and well kept facility. Enjoyed being able to come and go and staying safe while doing so.shelia l. | Overall Experience
No problems until I moved out. I swept and left the door open. Then got an email several days later telling me that rent was past due and they are going to lock my unit and keep my belongings. That was funny since my unit was completely cleaned out and swept with door left open.Misty C. | Overall Experience
El cliente no dejó un comentario.TONDA b. | Overall Experience
El cliente no dejó un comentario.thomas e. | Overall Experience
El cliente no dejó un comentario.mattie C. | Overall Experience
Poor customer service. Long waits not enough staffing when there is a line. Rude general manager stood over me as if I was going to steal something. Kicked me out of my space because a little aftersray from an spray can got on another trailer. I simply worked it out with the other customer and the issue was resolved. Instead she kicked me out to the curbWARDELL J. | Overall Experience
El cliente no dejó un comentario.Chris C. | Overall Experience
Poor customer service great secure storage place but the customer service there makes the place horrible simply no people skills at allDevon H. | Overall Experience
Best Customer Service I have ever received!!angel s. | First Impressions
The manager Denika is most helpful and provides stellar customer service!!!! Thank you!joe c. | First Impressions
El cliente no dejó un comentario.Erica D. | First Impressions
El cliente no dejó un comentario.Billy P. | Overall Experience
El cliente no dejó un comentario.Charles M. | First Impressions
Everything went as described. Great job considering COVID 19. Great Experience!andy m. | First Impressions
I cleaned up the floor with my own broom. Someone had raked a pile of trash in the isle and it stayed there until I cleaned it up. Great building, good place to put something you need dry and out of the weather. I would use again if needed.Rex M. | Overall Experience
Great customer service at its finestDevon H. | First Impressions
Did a good jobBilly P. | First Impressions
The attendant was very helpful make my storage necessities very easy I will do business here again for sure I highly recommend this place.Sergio R. | Overall Experience