Comentarios del cliente para U-Haul Storage at East Pearl

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Storage at East Pearl

Grado total:

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Zacharia V. en

Grado:

The General Manager Eric Shirley and the unnamed African American woman working with him are UNPROFESSIONAL, RUDE, BELLIGERENT and it does not appear they are competent.

Henry T. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

El cliente no dejó un comentario.

Richard C. en

Grado:

She was another helpful U-Haul representative.

Joseph R. en

Grado:

I did the pre-check-in to save time . It didn't save any time. when i got the the store i had to wait on 3 other people to fill out the rental information before i could pick up the trailer. after i picked up the trailer i was called by uhaul and asked every question on the pre check in again and to upload my drivers license photos again because the pre check-in failed to transfer the information to the uhaul store I rented from. There was nothing quick about renting a uhaul even after giving all my information in advance.

Jerry G. en

Grado:

El cliente no dejó un comentario.

SUSAN V. en

Grado:

Lady was on her cell phone and told me to find an empty spot to park the auto transport and we were good to go. No help whatsoever. We evidently interrupted her. No thank you or anything.

Tony S. en

Grado:

El cliente no dejó un comentario.

REBECCA D. en

Grado:

I normally rent from the White Road location in Pearl, MS. I actually thought I had a reservation but didn't. Greg was so helpful in helping locate a van at the Hwy 80 location. Both locations did a great job in helping me especially on such short notice given that I thought a had reserved a van but failed to. Great employees at both locations.

Alex J. en

Grado:

Great staff and facility.

Edward A. en

Grado:

The best customer service. Friendly helpful and bent over backwards to make sure my experience was perfect.

Cait K. en

Grado:

El cliente no dejó un comentario.

HAREESH KUMAR g. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

NITA W. en

Grado:

Can’t think of anything to improve. Because there is nothing to improve. Everything is great! Everyone is nice and helpful. The one that has waited on me the most is Cicely. Cicely is a great customer representative. She is always is efficient and waits on you promptly. She is very pleasant to all the customers she waits on. I always look froward to her helping me when I need something. Thank you.

axel antoni s. en

Grado:

It was great

Francis N. en

Grado:

I rented a 19.95 truck, when the equipment was assigned I was given an alternate truck without knowledge. I returned the truck with the gas where the contract stated. I was not informed that smoking was not allowed. All this was told to me when returning, I was charged a 25.00 cleaning fee, and 8.00 for gas, although it was beyond the listed return gage on my contract. The representative DID NOT tell me this when picking up the truck. Also, the 7:30 AM caller was rude, quote: "this .. I want to know where is my truck" (my car was parked in front of the building). I spent 96.00 for a 19.95 truck!! I would appreciate a refund of 33.00 for the unadvertised and non explanation and unadvised "swap: of vehicle.

Elizabeth S. en

Grado:

El cliente no dejó un comentario.

Gabriel S. en

Grado:

When it came to renting it was great. Took a minute to get it all squared away and the staff was very helpful to get things taken care of. However, after getting the truck, the oil light came on. Checked that and found that the truck had none. Bought the oil that was listed in the oil cap and put in. Kept the receipts because my contract said I would be reimbursed. After returning the truck and the receipts. I was double charged, and not reimbursed. Called to check on that and was yelled at by an employee for over 5 minutes about how I put in the wrong oil, and that it was my fault and most definitely not theirs. When told about the other charges, he told me it would have to be taken care of later. I thought it was extremely unprofessional to yell at a customer. Will not be using this facility again.

ALAN C. en

Grado:

El cliente no dejó un comentario.

Butch J. en

Grado:

El cliente no dejó un comentario.

JUNIOR P. en

Grado:

The wait to get my trailer was way to long. Only one person there to help all the people that were waiting for service. Need more than one person on a Saturday morning when people are trying to get weekend work done.

Alex J. en

Grado:

More staff at counter.

James B. en

Grado:

El cliente no dejó un comentario.

Steve F. en

Grado:

Took too long for the transaction to take place. To many loops to jump through at the front counter.

Arturo C. en

Grado:

Keep up the good work

Brandon H. en

Grado:

El cliente no dejó un comentario.

Mae A. en

Grado:

The personnel that helped me was very brief with his communication and told me that everything would be done online and did not explain anything in person. I also mentioned that I had called this location and he said that he was not the person I had spoken to because he has his calls forwarded. Very impersonal.

Karen W. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Bradley M. en

Grado:

El cliente no dejó un comentario.

Nicholas T. en

Grado:

Our truck had at least 100 pads in it that we did not ask for. We were supposed to pick up our truck at 8am, but were not allowed to get in until 9. Then, when we asked to keep it later, we were charged $56 more. I am very unhappy with the service I received.

MILES B. en

Grado:

No staff! Location was empty of staff for at least 5 minutes both times I came in, picking up and dropping off, with multiple customers standing around trying to figure out what to do.

Nicholas F. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

I was charged an additional $100 because I paid in cash. Yet when dropping off the vehicle the store was closed. So I'm out the $100.

ED R. en

Grado:

El cliente no dejó un comentario.

Barbara M. en

Grado:

El cliente no dejó un comentario.

WILLIAM D. en

Grado:

El cliente no dejó un comentario.

johnny r. en

Grado:

Service was excellent and rep was a people person and very helpful.

Zach B. en

Grado:

El cliente no dejó un comentario.

roy s. en

Grado:

El cliente no dejó un comentario.

julian l. en

Grado:

The manager was rude when I was trying to be the truck, he tried denying my service for no reason at all

Sean M. en

Grado:

We reserved this over 2 weeks in advance and had multiple changes on the location pick up within 3-4 days before pick up. We then had to go to 2 separate places to get the equipment we had reserved because they didn't have it at one location, The staff was not very friendly and it was not a smooth experience.

Jerry J. en

Grado:

El cliente no dejó un comentario.

Greg B. en

Grado:

Cecely M was very professional & personable. Picked up the truck at scheduled time, no waiting. Great experience. Thanks

MELISSA H. en

Grado:

I rented the truck to be picked up in Ridgeland to cut down on the truck mileage. Instead, I had to pick it up in pearl which added another $40 in mileage fees. That was NOT cool.

Randell P. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Gregory C. en

Grado:

These guys were great On another note, different uhaul location, I had online rented a storage space and when I arrived one was not available and the attendant informed me uhaul didn't have a 10x20 in the area available. Very frustrating trying to find another place last minute

Britton G. en

Grado:

It was easy to access and the staff was very friendly and helpfulness!

Sarah S. en

Grado:

Devon and the assistant manager are so helpful and amazing customer service! The general manager , last name Shirley, is so rude and does not care at all about his customers . If it weren’t for the other employees I would never use this location

Bryan T. en

Grado:

El cliente no dejó un comentario.

Shevonne O. en

Grado:

The general manager was very welcoming and hospitable.

patterson d. en

Grado:

excellent service !

beatrice r. en

Grado:

El cliente no dejó un comentario.

lynn m. en

Grado:

El cliente no dejó un comentario.

kay c. en

Grado:

El cliente no dejó un comentario.

Lawrence H. en

Grado:

Very helpful, and the truck was very useful.

michelle e. en

Grado:

El cliente no dejó un comentario.

Lonnie A. en

Grado:

Horrible service... went in person and reserved 15 foot u haul for 2 days. When we arrived on Friday to pick up the u haul we were told that we could only have it for 12 hours. The person who was running the inside told us to use the APP. Basically so he could wait on other customers inside. The APP is worthless. We checked in after 10 minutes of answering questions but were unable to “return” once we were finished. We were told not to worry about taking pictures of the damage on the truck that it was “ok”. I will never use Pearl uhaul again. The other rip off is the amount of money you pay... $29.95 per day and $.99 a mile! If at all possible avoid this place. I got a better deal with Penske on highway 49!

Mary Ann W. en

Grado:

Very nice prompt service. Pickup and drop off was easy. I would recommend to everyone.

ERIC S. en

Grado:

The facilities were well-maintained and clean. However, this U-Haul DOES NOT honor reservations nor do they follow-through with things requested via phone. I do not recommend this location.

Cindy R. en

Grado:

El cliente no dejó un comentario.

charles l. en

Grado:

El cliente no dejó un comentario.

yaminah m. en

Grado:

Eric Shirley should be removed from the company. He is robbing Uhaul. He will offer to take cash payments and not put a lock on your storage. He offered it to my boyfriend and I told him not to do it.

fairrah s. en

Grado:

Thank you for all your help !!! Fairrah

Cassandra C. en

Grado:

Great people

Michael R. en

Grado:

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nathan h. en

Grado:

X

Henry P. en

Grado:

Was very helpful in all matter and did whatever it took to make it a pleasant rent. H. C. Perrett

Lily G. en

Grado:

I made a reservation that they could not find when I arrived. They did work it out so that I could get the truck and get moved.

chris s. en

Grado:

First unit was already taken. Spent several hours on hold. After that was resolved I didn't get the 24hr access which was requested. This resulted in an extra days charge on my truck rental.

Lacy B. en

Grado:

Great service!

Debra W. en

Grado:

No comment