Comentarios de los clientes para U-Haul Storage at Country Club - Carrollton

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage at Country Club - Carrollton

Clasificación general:

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Junius V.
Clasificación:

The best customer service I had in a while..Quick professional and friendly...

Luchana A. | First Impressions |
Clasificación:

As soon as your greeted at the door, you know you are in the right place. Susanna provided excellent customer service and so friendly. During these difficult times we need people to show kindness and empathize the struggles all Texans are having and Susanna understands. I truly recommend you use this facility for your storage needs.

Charles N.
Clasificación:

I came in when it literally just closed and they still took the time to help me out. Thanks to winter storm Uri, scheduling was difficult during the time. 5/5, would recommend!

Sharon G.
Clasificación:

Excellent service. Parking is limited.

Robert C.
Clasificación:

No suggestions

Misty S. | First Impressions |
Clasificación:

Was able to get truck and storage at same place. Saved me time and money.

Dararith K.
Clasificación:

Friendly stuff and fast service.

Allan H.
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El cliente no dejó un comentario.

Patrick D.
Clasificación:

Please be more accurate and honest when presenting gas level to customer's when signing of contract.

James R.
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We prefer this location due to the incredible customer service they provide.

Michael L.
Clasificación:

Lee Moving provided outstanding support!

Casey G.
Clasificación:

Best place to rent a U-Haul in the area! Staff is friendly and provides excellent customer service !

BRITTANY W.
Clasificación:

The windshield wipers should be well maintained on all uhaul vehicles

Vanessa B.
Clasificación:

Great customer service and easy pick up/ drop off. This was my first time using Uhaul services and I'm glad I picked this location. Thank you!

Kate C.
Clasificación:

I did not prefer my customer service experience.

Vanesa M.
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El cliente no dejó un comentario.

Lizette A.
Clasificación:

Absolutely nothing, you guys were great!!! Thank you so much, you made our move easy!!

H Shawn M.
Clasificación:

Great customer service!

Sandra M.
Clasificación:

Good customer service and very helpful.

Josh S.
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El cliente no dejó un comentario.

Angela M.
Clasificación:

El cliente no dejó un comentario.

Abigail G.
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El cliente no dejó un comentario.

Laura A.
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I received great service and timely communication. It was a delight to work with the couple that runs this location.

Andrew K.
Clasificación:

Not big enough to park bigger trucks

Kristin M. | Overall Experience |
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The staff was very helpful, and very kind.

Barre A.
Clasificación:

Great service. Everyone was courteous and helpful.

Zachary C.
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El cliente no dejó un comentario.

Quentin M.
Clasificación:

Very Top notch and friendly service.. Very Professional

Scott F.
Clasificación:

The manager I dealt with Susanne we great. Very friendly and helpful. Got in and out of the office very quickly.

Ricardo A.
Clasificación:

I drove 9 miles and they charged $4.88 in fuel? I understand the "convenience fee" is $3.25 per gallon. So do the vans get 6 miles to the gallon? Maybe don't overcharge customers for fuel.

Kristin M. | First Impressions |
Clasificación:

Had been told by central U-Haul of different facility on S35-E Carrollton, I drove there and found it was closed permanently. Was disappointed to not be given proper information from them. Drove over to this facility in Carrollton and they were able to help me immediately, and were very kind and helpful to us

Roberta M.
Clasificación:

The mobile pick up did not work. It never acknowledged that I had a reservation even after calling the day before and the day of the pick up. Issue not resolved after two techs trying to fix. Pick up scheduled for 7 am and had to wait until 8:30 for the location to open to pick up truck. Would NOT recommend the mobile pick up option.

Emigdio P.
Clasificación:

We did not use the dolly, but were charge for it. Apparently during the drive the road was bumpy and the little zip tie for the dolly broke. should use something a little stronger. Also charged coverage when i selected none. So my $40 charge became $80. Not nice.

Lena S.
Clasificación:

My only issue was not being able to adjust the seat to where I could be comfortable because I am a very petite woman...I should be able to rent and drive all vehicles. I felt unsafe and unable to maneuver the vehicle to my best ability. The driver seat should be extremely adjustable...up down etc.

Sabrina P. | Overall Experience |
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My experience with U-Haul was a great one since day one. The husband and wife duo was so friendly and they’re customer service was amazing! Thanks to you both.... S Pipkins

AEGHAN N.
Clasificación:

returned the cargo van same day and got charged for after hours service this was the first time i see they are charging for after hours service and they did not explain and they charged me for cleaning wich the van was clean my bill from 41$ to 92$

Nathan H.
Clasificación:

Fast, easy service. Staff were very friendly. Was a positive experience.

THOMAS B.
Clasificación:

Employees excellent

Marina R. | Overall Experience |
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It was a great storage facility I'm just sorry I didn't need it longer. Very convenient and very friendly and helpful staff.

James R.
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El cliente no dejó un comentario.

Kendrick W. | Overall Experience |
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El cliente no dejó un comentario.

Issic S.
Clasificación:

The staff here were great. They helped me hitch my auto trailer to my truck and load up my vehicle and the customer service was the best.

JAQUET W.
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El cliente no dejó un comentario.

Ileana P.
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The staff at this location was amazing! Very friendly and helpful. Even though driving a moving van is not the most fun, renting the van was amazing. I would definitely use you guys again.

Orlando R.
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El cliente no dejó un comentario.

Brian R.
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El cliente no dejó un comentario.

Donald G.
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El cliente no dejó un comentario.

Guillermo G.
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El cliente no dejó un comentario.

Bryan N.
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Staff at this location is incredible Suzanne provides excellent customer service

EBRAHIM H.
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El cliente no dejó un comentario.

Raymond B.
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El cliente no dejó un comentario.

JOSEPH WILLIAM S.
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El cliente no dejó un comentario.

Michael L.
Clasificación:

The contactless solution is extremely cumbersome. Difficult and communication was not clear. It took us 35 mins to pick up our truck. We've rented 6 times in the past and had this been my first experience, we wouldn't be back.

Tim T. | First Impressions |
Clasificación:

Paul and the rest of the staff have always been very professional and helpful. They’re also friendly and courteous at all times.

Francis F.
Clasificación:

Need to make sure your vehicles are up to safety and par to drive before rented. The drivers mirror was loose and would not stay in place because of the massive vibration from the front wheels of uhaul which needs major overhaul for safety. Cannot believe this was even rented out for the price it was. My husband had to fix mirror in order to drive the rental. It was not safe I am amazed we did not have a wreck.

Rojo J.
Clasificación:

El cliente no dejó un comentario.

SHARONDA W. | Overall Experience |
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After five years of renting a storage unit and to find out my lock was cut off by a mistake things happen but the day I come to take my things out the manager was so unfriendly I will never again rent a storage unit from this location again repeat never again.

Yolanda D.
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The staff was courtesy and very helpful. I had a wonderful experience. I will be back for future rentals.

Lynn P. | Overall Experience |
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El cliente no dejó un comentario.

Patti F.
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Staff was very kind. I definitely recommend this location for all your rental needs. Patti F

Katherine S. | First Impressions |
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El cliente no dejó un comentario.

Bryan N.
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Great friendly staff

Angel G.
Clasificación:

This facility location is fantastic

Doris B.
Clasificación:

El cliente no dejó un comentario.

Steven M.
Clasificación:

El cliente no dejó un comentario.

Seyed G.
Clasificación:

The lady called and insisted to cancel or move the reservation while I was letting her know that I will be there in a few minutes. I wasn't able to do the check in on my phone because system shows the reservation is expire. Also the lady in front of me and very unfriendly reproach the younger employee. Another thing is your reservation system. I have done several online reservation and every time it ask me all information like card number and driver license again while you have it in your system. Before asking those information on web form, ask me to login and use those filled data and save our time.

Tanya F.
Clasificación:

I had told her that I needed the truck she told me that she had a truck I can use after I signed she told me that I had the bring it back to her location

Jared P.
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Great customer service and good communication. Paul is managing this location well 👍

Dustin K.
Clasificación:

Some how for 36 hours and 235 miles I was charged just shy of $500 no fee for damage either.

Edith C. | Overall Experience |
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My experience was the best I've ever had. Suzanne and Paul were so thoughtful and they put their customers first. Service was outstanding, they were very professional, kind and accommodated all my needs. They went far and above my expectations. It was bittersweet to leave the storage because they made me feel like family. I will always go to them for all my rental needs. Thank you Suzanne and Paul, Edith🌺

Grant M.
Clasificación:

El cliente no dejó un comentario.

PHYLLIS H. | First Impressions |
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El cliente no dejó un comentario.

Edward H.
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El cliente no dejó un comentario.

John W.
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Clean truck and nice folks at this location.

Kevin G.
Clasificación:

Nothing, this was the best experience and location out of all the U-Hauls I've been to.

SYBIL F.
Clasificación:

Easy to return equipment.

Daniel S.
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El cliente no dejó un comentario.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

Sor L.
Clasificación:

Good services.

Julie R.
Clasificación:

Great customer service wonderful experience

FREEMAN I.
Clasificación:

El cliente no dejó un comentario.

CAROL E. | Online Move In |
Clasificación:

Friendly and helpful

Mark M.
Clasificación:

Susanne was very helpful, professional and experienced. I'm very glad I used this U-Haul location.

CAROL LYNN E.
Clasificación:

They made is very easy.

EBRAHIM H.
Clasificación:

El cliente no dejó un comentario.

Phyllis E.
Clasificación:

El cliente no dejó un comentario.

KEITH W. | First Impressions |
Clasificación:

Satisfied customer

Kara P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Matthew M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Terry G.
Clasificación:

El cliente no dejó un comentario.

Teresa L.
Clasificación:

The technician was called out because of trouble with the engine and we only used the truck that one day for 3 Hours.( One trip). Had to send hired help home early. Next morning truck would not start at all! My husband tried about six times!!! Called technician again. My husband was finally able to get it started. We took a few items ourselves before the truck was due back at 10:55 A.M. In other words because of mechanical trouble with the truck twice, we lost about a half day worth of moving. The company did not offer any reduction in the price we had to pay ($104)!!! I feel we need to be compensated for the lost time we had the rental truck. We are very unhappy with U-Haul and the location that we rented it from! Thank you for your prompt attention in this matter_ Teresa and Chuck Long (214)-763-8137 (214)334-6589

GREG H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Misty R. | Overall Experience |
Clasificación:

Wonderful mgmt team and great storage facility. Should I need future storage I will certainly be back.

Bryan N.
Clasificación:

Suzanne at this location was a pleasure to do business with.....will only use this location for future needs due to her outstanding customer service!

DONALD L. | Overall Experience |
Clasificación:

Elevator broken for months, lights in the hallway barely came on. Husband and wife very rude during move out. Had a storage there for years and when it can time to move out they said we owed because we didn’t tel them we left. No we didn’t tell them, we told another representative that worked the front desk that day. The wife said rudely, “how are we supposed to know you moved?” You should trust us, we’ve been there for years! I referred my daughter there for a storage but I had her move out of it because their rude! And the husband could give two shits. He was busy walking their dogs. Never Again!

John H.
Clasificación:

The computer was down. Even though the service reps were very friendly, apologetic , and helpful the process was very very slow. Even with a reservation and a pickup time of 9am. I didn't receive the rented truck until 10:30am. Not good!!! Why have reservations if you are treated the same as a walk- up customer.

Abigail W.
Clasificación:

Staff was very nice and helpful

Jennifer B. | Overall Experience |
Clasificación:

It has been a great experience working with UHaul!

Maria S.
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El cliente no dejó un comentario.

Theresa D. | First Impressions |
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Very friendly and helpful couple while maintaining social distancing protocols. Van was clean and sanitized. Storage unit very convenient. Excellent experience.

Gary L. | Overall Experience |
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The managers of facility were excellent and very helpful. I highly recommend this facility to anyone who needs storage services.

Demetrios C.
Clasificación:

El cliente no dejó un comentario.

Anthony A.
Clasificación:

The lady that help me was very nice and I would use the same U haul again. Thank you very much

Susan M. | Overall Experience |
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Susanne, Thank you so much for an incredible experience with your company. The customer service at your location was wonderful. I look forward to doing business with you again and will refer my friends and family.

Ingrid B.
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El cliente no dejó un comentario.

Brittany S.
Clasificación:

El cliente no dejó un comentario.

Michael B.
Clasificación:

El cliente no dejó un comentario.

Grace N.
Clasificación:

Because I didn't put a gallon of gas which is $1.16 I'm charged $20 plus ridiculous with the world is under an pandemic I think that could have been overlooked

Ronald D.
Clasificación:

very nice staff and super helpful. truck was clean inside and out

Kyra S.
Clasificación:

U-haul continues to be the best and inexpensive moving services. The customer service is always great and they deliver and make the process easy, painless and seamless. Thank you U-Haul.

Virginia S. | Overall Experience |
Clasificación:

Staff is great and helpful, I have no complaints, will use again.

Cristian R. | Overall Experience |
Clasificación:

The staff is the best!! I always have questions and they were very patient with me. I will use uhaul again in the future for storage needs. Thank you

Reed M.
Clasificación:

I have no problem with the employees of this location, but my overall UHAUL experience was TERRIBLE. I had gotten everything set up online ahead of time so that I could show up at 8:30AM, use the online check in process, and start my move. Once I arrived on location I began the process to pick up my truck. IT TOOK NEARLY 45 MINUTES. I signed on to the website and then was directed to a page where I was "awaiting approval" and "a representative would be with me shortly." Why on earth would I need to wait for someone to approve me if I had already signed up online and gotten it all organized earlier in the week? Having to sit there and wait that long is absolutely ridiculous. And it was never even mentioned in any of the messaging prior to picking up the truck that it could take a while for me to be "approved" once I was there. I also paid extra money for moving blankets and guess what, MY TRUCK DIDN'T HAVE ANY MOVING BLANKETS. I had waited 40 minutes to pick up a truck when I was lead to believe the process would be smooth and easy and then didn't even fully get what I paid for. Just lousy. I didn't notice until I had left the UHAUL location and made it back to my apartment so at that point I just said screw it. The last thing I wanted to do was have to deal with UHAUL anymore. Left an awful taste in my mouth. My brother was there with me for the whole process and he's moving in June. Safe to say we won't be using UHAUL....

Jason W.
Clasificación:

Even with the COVID-19 complications, the rental experience was very good. I especially the no-contact return option using the web.

Norman A. | First Impressions |
Clasificación:

Wonderful people very professional and efficient thank you paul and Susanne for helping me .

Carla H. | Overall Experience |
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I love Suzanne and Paul I truly think that they're amazing people even though my experience was horrible it wasn't their fault. When I was on a time crunch and a physical disability the people in my world failed me. They tried to help me but on my last load of stuff I think Paul misunderstood me and threw it all away I had told him that I had to go home and take my medicine and eat and after I eat sometimes pass out from a surgical condition so I was gone an hour and a half and the rest of my clothes and all of my tile for my house my TV my cart and all kinds of things we're just lost I've been staying in bed eating tranquilizers ever since. I don't think that they understood that I was having to move everything by hand and I'm 58 years old it's not easy

Misty F.
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El cliente no dejó un comentario.

Bruce L.
Clasificación:

The online checkin and out is a bit tedious but overall vehicle great and a big help

Caleb H.
Clasificación:

El cliente no dejó un comentario.

Laura F. | First Impressions |
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The folks running this went above and beyond to help me even during a very busy and stressful time with the Covid-19 issues and Dallas going into lock down. Facility is very well maintained and I like the location.

Lisa A.
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El cliente no dejó un comentario.

Udoka O.
Clasificación:

Great customer service and great truck!

VILLAMIL R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Anthony H.
Clasificación:

El cliente no dejó un comentario.

Leslie D.
Clasificación:

These people were great,too bad you cant get good people at you large stores.will only rent u haul at this location.The people at large stores as Plano pky.north dallas tollway & beltline Carrollton always so rude.You need more customer service trainer.

Lashara S.
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El cliente no dejó un comentario.

Dazma W.
Clasificación:

The managers were phenomenal!!!

Natividad P. | Overall Experience |
Clasificación:

Great service

NYTIA J. | Overall Experience |
Clasificación:

My storage was broken into at the Carroll ton location. Also, its bad practice to not prorate money due to moving out before month is up. I will NEVER rent with UHaul again

Jaime E.
Clasificación:

I dont believe you should change anything! Yall are awesome! best service i ever received

Steve L.
Clasificación:

I left a flashlight in the truck & Paul was kind enough to call & hang on to it for 5 days until I could get someone to pick it up. Highly recommend!

Brenda H.
Clasificación:

I scheduled 8am pickup and the location didn't open until 9am. So the 24/7 Share was set up to pick up the truck online and it took 30 minutes to go through the check-out process - was not happy with the delay in picking up the truck!

Brent M. | Overall Experience |
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El cliente no dejó un comentario.

SHIRLEY C. | Overall Experience |
Clasificación:

The husband and wife were Excellent... Even when I wrongly accuse them concerning my account, their attitudes didn’t change. They mannerisms didn’t change. They were very kind.. and I felt guilty.

Sandy T. | Overall Experience |
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Would certainly recommend!! Great location and staff!!!

John A. | Overall Experience |
Clasificación:

???

Sandy T. | First Impressions |
Clasificación:

Everything was handled very well - felt comfortable with the staff.

JOSEPH D. | Overall Experience |
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Used this storage from 2005 until 2019 and have always been satisfied with the facility.

Brenda S. | First Impressions |
Clasificación:

Paul was very helpful and attentive to my needs.

FRANCIS F. | Overall Experience |
Clasificación:

Thank you!

MABLE J. | Overall Experience |
Clasificación:

Always helpful and friendly. Everything was always kept clean. Great service.

MACKENZIE G. | Overall Experience |
Clasificación:

The customer service I received was terrible. On the two occasions I needed a dumpster, I asked about the "dumpster service" offer that was posted in the office & was rudely denied with no explanation

Juana G. | First Impressions |
Clasificación:

I was very pelases with the service.

Abiola I. | Overall Experience |
Clasificación:

Very nice and staff was quite helpful

Jimmie M. | Overall Experience |
Clasificación:

Thanks

Scott A. | Overall Experience |
Clasificación:

Needed a quick storage solution for my daughter and this facility worked out great.

MICHAEL JAY F. | Overall Experience |
Clasificación:

You let the elevators stay broken for over a month and had often completely locked the 2nd story. As I had both of my units on the second floor - I was completely locked out of my unit for weeks.

IN SUK H. | Overall Experience |
Clasificación:

The access time is changed earlier than before, so it is inconvenient now. But your staffs are all very kind.

Tamesha S. | Overall Experience |
Clasificación:

Clean, good customer service, well worth the price.

Betty R. | Overall Experience |
Clasificación:

The personnel were always available and pleasant. The facility was always Clean. I was impressed with their Security and Service.

William R. | Overall Experience |
Clasificación:

Angel is wonderful!

SHIRLEY K. | Overall Experience |
Clasificación:

Quit after many years, because of rate increase. Location was 22 minutes from home and now too expensive. I am getting rid of things.

LATOYA C. | Overall Experience |
Clasificación:

Na

SENZENI A. | Overall Experience |
Clasificación:

Tanesha was an absolute joy to deal with at the facility. She helped me get my access card and rent a van. I really enjoyed interacting with her in person and by phone.

Keri W. | Overall Experience |
Clasificación:

Both the ladies in the front office were wonderful!

GABRIELLA B. | Overall Experience |
Clasificación:

Im very dissapointed withthe service. I paid up in advanced till May, and went to take out my stuff from the storage and was told that they couldnt refund my money. That is stealing money from cust.

Chad W. | Overall Experience |
Clasificación:

Staff was very professional and friendly

Leslie M. | First Impressions |
Clasificación:

Great customer service!

FAYE S. | First Impressions |
Clasificación:

Very professional service theme both ladies are doing a awesome job thanks again

Nancy c. | Overall Experience |
Clasificación:

The ladies at the location were so pleasant and informative.

Amanda W. | Reservation |
Clasificación:

Angela is always helpful and attentive. We highly recommend this location!

Lucinda B. | Overall Experience |
Clasificación:

excellent staff, friendly and very helpful as this was the first time I have rented a storage facility. Not a single complaint.

Zaid T. | Overall Experience |
Clasificación:

all was good, will come back if i needed a storage

Robert N. | Overall Experience |
Clasificación:

Very nice place.

JEFF L. W. | Overall Experience |
Clasificación:

All was good for the 15 years we stored our items with you!

Treejun W. | Reservation |
Clasificación:

Outstanding customer service! More than willing to help.

Linda H. | Overall Experience |
Clasificación:

Just love the ladies working there miss.anglela and miss.Temasha great wonderful helpful to me. .I hope i spelled their names right..thank you for persons like that working for U haul.

Nicole J. | Overall Experience |
Clasificación:

She deserves a raise. Awesome awesome customer service

TAWNYA G. | Overall Experience |
Clasificación:

.

Esperanza M. | Overall Experience |
Clasificación:

This location was really helpful and accommodating and really helped ease my mind about my things being safe.

jasmine r. | Reservation |
Clasificación:

Very great customer service the lady who help me didn’t awesome job getting me a U-Haul and a storage first month free

DIEGO S. | Overall Experience |
Clasificación:

Will never be back to uhaul

Aaron S. | Overall Experience |
Clasificación:

Awesome experience

Kimberly W. | Overall Experience |
Clasificación:

The staff here made it a wonderful experience (the women) they were super nice, knowledgeable and helpfull This is the best storage experience i have ever had! :)

Sun young K. | Overall Experience |
Clasificación:

I hope the rate was a little lower. I truly believe that I paid a little too much for the facility.

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