Comentarios de los clientes para U-Haul Storage at Columbia

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Storage at Columbia

Clasificación general:

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MURRAY T.
Clasificación:

El cliente no dejó un comentario.

Carolyn P. | Overall Experience |
Clasificación:

I want to let you know that AJ needs a raise he went above and beyond to an excellent service. He was always there to answer question and helping. I would highly recommend this place to everyone. I give this place a 10 star. The only thing I would change is when you walk in the storage area it smell like a nursery with all the baby things in front door area. But the service is amazing.

Eric S.
Clasificación:

Pretty speedy operation overall, nicely marked/laid out for covid safety.

BEN K.
Clasificación:

El cliente no dejó un comentario.

Terri B. | Online Move In |
Clasificación:

The first time I saw the facility I asked the guy working about it, and he was very helpful and knowledgeable. Because of his kindness I went back to rent a unit. The woman working the desk when I went back was very dismissive and condescending. It was obvious it was frustrating for her to have to answer any of my questions or to give me any additional information except a "yes" or "no." (The man working with her was from another facility and not familiar with this one, although he was the one helping me). We finished the paperwork, and he told me where I was supposed to go. I asked about the free lock I was supposed to get for registering online, and the woman flippantly said, "It's in the unit," as if "Duh, how did we not know that?" I wasn't familiar with the building or how to get in, but they gave me a card and sent me on my way. I drove over and tried one door. The door opened without the key, so once inside I tried to find my way around. I was lost and confused. I walked back to the main office. The guy told me, no, it was another entrance. The woman said rudely to him, "Give her a map," as if he were stupid. I asked him to please walk out and SHOW me the correct entrance. He kindly did. I then walked back to my car and drove to another entrance. The door opened without the key, but I was still lost. Somehow I found my way to my unit upstairs, but the door wouldn't open. At this point I was ready to cancel the whole thing and just ask for my money back. I was almost in tears. Why couldn't they have just walked me over and shown me around this facility? I went back downstairs, and there was another woman unloading her car. I asked her if she was familiar with how this worked, and she took me back and helped me get in the door to my unit (the door was "locked" with a plastic tie that ideally needed scissors to cut off; the other customer tried using her key to "cut" the tie. After 5 minutes, she was able to get it off. We opened the door, and there was no lock inside. I walked BACK to the main facility, and the man gave me a lock. Then I went back to the unit to unload boxes from my car. The entire experience was upsetting and frustrating. The U-Haul workers both needed to learn customer service skills. The unit is fine, and I am happy with that, but that rudeness affected me for the rest of the day.

Vito P.
Clasificación:

El cliente no dejó un comentario.

Virginia M.
Clasificación:

They did a great job, especially dropping off the pod to a fairly difficult place (45 deg angle to steep slope, at traffic pinch point)! also, really nice to see women in the trades - give them a raise, they were great.

ANDREA H.
Clasificación:

El cliente no dejó un comentario.

David T.
Clasificación:

El cliente no dejó un comentario.

Mark F.
Clasificación:

The web site lists 24 hour return; but, the process for returning after hours was daunting. Even though my phone said Location Services were on, the web site consistently refused to complete the return process saying my Location Services were not on. As for personnel, a personal item belonging to my brother was dropped off at his new apartment building. That was service above and beyond expectations.

David S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

SHAULA ELIZABETH C.
Clasificación:

Hustle out to the drop off area, act friendly and interested and professional

JAMES E.
Clasificación:

El cliente no dejó un comentario.

Stephanie G.
Clasificación:

El cliente no dejó un comentario.

Travis K.
Clasificación:

I was overcharged for gas but was able to quickly get it handled with customer service who were great, understanding and fast to fix it. Thank you again.

BRYAN E.
Clasificación:

El cliente no dejó un comentario.

Jasmine H.
Clasificación:

Have more workers working as this location seems to be busy.

SEBASTIAN SATNAM P.
Clasificación:

El cliente no dejó un comentario.

ATUR D.
Clasificación:

El cliente no dejó un comentario.

THOMAS LEE C.
Clasificación:

El cliente no dejó un comentario.

Adam D.
Clasificación:

I came in to the store after making my reservation. There were about 4-5 associates and wine behind the counter. I started the process to pick up my trailer. The other associates were talking and moving pallets of boxes. While trying to speak with one of the reps another associate with grey hair and undercut was banging on the boxes with a stick saying see how annoying I can be. I had to yell so the rep could hear me and I could jot hear a single thing besides someone 4 feet behind me banging purposely making noise. Stating he is being annoying. Everyone working thought it was funny. Beyond unprofessional uncomfortable situation. Will never comeback

BRUCE DOUGLAS L.
Clasificación:

Repair equipment and clean it better. Since it wasn't clean perhaps it also wasn't sanitized

brenton C.
Clasificación:

The staff was very helpful.

Rick F.
Clasificación:

I was very disappointed because I made my reservation on Friday night online and the rate/mile was $0.79 but when I picked up the Cargo Van I was charged $1.09. This was very misleading. I wouldn't necessarily blame the location I went to as I scheduled online, but the person helping me didn't provide explanation or correct this issue.

Robert B.
Clasificación:

Great customer service!

KELLY E.
Clasificación:

El cliente no dejó un comentario.

SIENNA JACQULYN L.
Clasificación:

El cliente no dejó un comentario.

JAYLEN KALEB E.
Clasificación:

Overpriced

David W.
Clasificación:

Our truck had check engine light on the whole way. I took it to a uhaul center to be diagnosed in Medford, Oregon on the first travel day. Mechanic temporarily fixed the check engine light problem. That mechanic told me, "if the light comes on again, just keep driving it until the thing breaks down." This seemed extremely unsafe as i drove across the country in vast areas with no cellular service. The next morning the check engine light came on after about 30 minutes of driving. Then I called roadside assistance when i reached Albuquerque, after the light had been in for 3 days. They dispatched a mechanic. He couldn't fix the check engine light. He then instructed me to shift the transmission differently, but I had been driving it on cruise control and that didn't seem to correspond with the check engine light. This was a very stressful 3,000 mile trip due to equipment failure, mechanic ineptitude, uhauls lack of interest in their equipment, uhauls inability to take care of their with customers wellbeing and safety! Fix your equipment, don't let people drive across the country with malfunctioning equipment. Diagnose and fix your equipment. This has been a horrible experience!

Joseph B.
Clasificación:

What I can't recommend is U-haul itself. U-haul's process of moving where the pick up will be 3 and 4 times farther and farther away from where I made the reservation is just bad customer service. Last time as I was driving the the 3 location they changed it again to a location another 5 or 6 miles away. Unacceptable, but U-haul has a monopoly on enclosed trailers.

Christopher M.
Clasificación:

Great service

Gina V.
Clasificación:

El cliente no dejó un comentario.

Jonathan G.
Clasificación:

Tried to do contactless reservation and it was a pain in the ass. Had to go inside anyway. The inside was pretty crowded and the mask situation was a little unsettling. The person I spoke to was very nice. In non- covid times it would've been better- didn't totally feel safe in there.

Silco C. | First Impressions |
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El cliente no dejó un comentario.

tim S.
Clasificación:

Nothing

Christopher P.
Clasificación:

El cliente no dejó un comentario.

Adam Z.
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El cliente no dejó un comentario.

joseph A.
Clasificación:

Favorite UHaul site ever. Customer service is beyond what I've experienced at other UHaul locations: fast and friendly with super clean and modern equipment. Will be back!

EMILY L.
Clasificación:

Okay so I used uhaul from California to Portland. My drop off location was given to me via text message and didn't work very well and was frustrating. It was the Valvonie in Portland and I couldn't for the life of me find the drop box. The 800 # attendant was a kind of a jerk but gave me a different location (final drop off) and it was amazing! Great service felt so safe and truly made up for the other bad incident. 100% would recommend this whole process thank you so much!!!!

HECTOR HOLGAR L.
Clasificación:

Nothing just be there when any one needs equipment

Bruce M.
Clasificación:

El cliente no dejó un comentario.

Phillip C.
Clasificación:

I had a problem with the cleaning fee was 25.00 I brought the truck back clean but was charged 25.00. This not acceptable and that fee was not stated. It should be stated at the time of the rental

PATRICIA JEAN H.
Clasificación:

El cliente no dejó un comentario.

Todd C.
Clasificación:

Next time they could accurately notate the starting gas and mileage, they could clean out the van and not leave trash and debris in it, and they could not erroneously charge me for gas even though I brought it back more full than I got it. They could even make me wait on hold less than 20 minutes to remediate the gas charges if they really wanted to go the extra mile.

Richard T.
Clasificación:

El cliente no dejó un comentario.

Leisle R.
Clasificación:

UHaul you need to audit this location...make a requirement all must mask up and perform professional not like you just hauled yourself out of bed and leave store lights off 30 minutes after shop opens

Brandon D.
Clasificación:

Offer relocation at drop off.

Katy A.
Clasificación:

I was late so I had to wait on a truck to be sanitized assuming they rented mine that was ready earlier. The gals who helped me were absolutely wonderful! I believe Ashlee was the person who checked me in (I know her name starts with an A) and Ryan sanitized the truck. They were both so kind and friendly and clearly in great moods. Made my hectic morning so much nicer!

Vijay D.
Clasificación:

El cliente no dejó un comentario.

Sharika J.
Clasificación:

There's nothing I'd change they we're all great help.

Cathy B.
Clasificación:

I did all the information via mobile before picking up to save time and when I got there I had to do it all over again.

Bruce S.
Clasificación:

People there are VERY rude and disrespectful!!!

Nicholas B.
Clasificación:

Signage is poor, customer service not good. Told me it would be 50 dollars to throw away a box in the dumpster. Worst uhaul I've been to.

Adam B.
Clasificación:

El cliente no dejó un comentario.

Eric S.
Clasificación:

Front counter gentleman that rang me out and hooked up the trailer was awesome! Friendly, personable and generally just seemed happy to be there!! Then the gentleman that unhooked me and closed out the rental was equally helpful and honestly just seemed happy to be working at haul. Great job done by all!

per N.
Clasificación:

Ashlee Chandler did an AMAZING job. She was super friendly and fast. THANK YOU Ashlee

JOSE M.
Clasificación:

El cliente no dejó un comentario.

Anna B.
Clasificación:

Our rental went smoothly except that mobile check in really slowed us down. The app didn't recognize the back of the drivers license photo because of the faded address change sticker (OR license), and i had to re-enter a lot of info that I already had entered when making the reservation. The app is pretty glitchy and the chat function was annoying and not helpful :(

Kelsey L.
Clasificación:

El cliente no dejó un comentario.

Courtney S.
Clasificación:

The customer service was excellent, I was really impressed

KARA JANE P.
Clasificación:

Ashlee is THE BEST!! Give that woman a raise!!

Eli N.
Clasificación:

El cliente no dejó un comentario.

Brion H.
Clasificación:

If our U Box arrives early at the final destination by a day or more, can you call us and ask if we want it delivered earlier than scheduled? I called and asked and was able to have it delivered, but I think it might have sat there a week if I hadn't called

SEAN H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Taylor W.
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El cliente no dejó un comentario.

David E S. | First Impressions |
Clasificación:

All of the staff I encountered were extremely helpful and courteous. the phone, regional dispatchers on the other hand....

Ralph C. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

JOAN I.
Clasificación:

El cliente no dejó un comentario.

Jameson H. | First Impressions |
Clasificación:

Josh was extremely helpful in renting a new storage space to me and his co-worker, who's name idk, helped me rent a truck, which saved my day! Thank you!

cara H.
Clasificación:

El cliente no dejó un comentario.

Justin R.
Clasificación:

There is a $30 convenience fee if the truck is returned with under a quarter tank. I received the truck with less than a quarter tank and was therefore forced to put extra gas in it or wait in line for a long time to argue about it. Not a huge deal, but not an ideal policy .

Stephanie B.
Clasificación:

My reservation was altered less than 2 days before pickup, changed from a 26' truck that could be picked up at 7 a.m. nearby to a 20' truck that was located over an hour away and could not be picked up until 10 a.m. I was able to get the reservation adjusted to a 15' truck located 30 mins away that was able to be picked up at 7 a.m. The scheduler I spoke with said the website inappropriately listed the 26' truck size as available and that schedulers only schedule 2 days in advance making it impossible to get a 26' truck. I also attempted to reserve help for the move, but it seems it was never scheduled. I was unable to move all my stuff and was left without help unloading. Aka you fucked me over U-haul and I am now a disgruntled customer. I would've hoped a discount had been offered due to the major inconvenience and poor business model. The only discount I received was to drive the truck an additional 120 miles past my ending location and the scheduler did not add enough miles to the reservation, so I owed money upon drop off.

ERIC STEWART L.
Clasificación:

Workers at this location are always great and very kind and helpful. It's a good team.

Linda H.
Clasificación:

Every step of the way there where were problems. Uboxs not picked up when scheduled, only 1 of 2 boxes sent, charged for second box to be sent even though already charged when it was supposed to be sent 1 month earlier. 2 months to have charges removed. Problems getting access to boxes when scheuled. Columbia location not answering their phone, let it go to national # knowing that things not communicated to them. Columbia staff very freindly but doesn't make up for all the extra waiting around needlessly if things wjere done the right way to start with. Will never use or recommend uhaul again.

Michael G.
Clasificación:

El cliente no dejó un comentario.

Liberty C.
Clasificación:

The employees were very helpful and nice! Excellent customer service!

Debra W.
Clasificación:

El cliente no dejó un comentario.

Bryan K.
Clasificación:

Our driver Aimee was a god send with this move ... She went above and beyond to make sure everything went smooth on both ends of the transaction. Couldn't have done it without her ... :)

Daniel L.
Clasificación:

Ashley and Josh were wonderful to work with and saved me from losing my wallet left in the van!

Ken P.
Clasificación:

El cliente no dejó un comentario.

BRICE M.
Clasificación:

Replaced the windshield wipers on my truck when I asked. Much appreciated as I was driving through rain for a day and a half.

RANDALL SIGMUND C.
Clasificación:

They were ready and they performed

Ron B.
Clasificación:

El cliente no dejó un comentario.

Kjell R. | Overall Experience |
Clasificación:

I only needed short term storage for my valuables while the forest fires threatened my home. Your kind offer of 30 days complementary Storage worked out perfectly for me. Thank you very much.

Lana V.
Clasificación:

Both of the ladies helping me out when I picked up the uhaul we're extremely nice and very helpful. I wish I would've taken down their names as I felt very attended to as a customer.

LINDA ELAINE T.
Clasificación:

El cliente no dejó un comentario.

Slater W.
Clasificación:

El cliente no dejó un comentario.

KENNETH CROSBY H.
Clasificación:

Good experience, friendly folks.

Sierra B.
Clasificación:

I would like a FULL refund for the trailer rental, insurance and any other costs associated with this facility. When we went to pick up trailer..the attendant helped the person infront and then left because his shift was over. My friend was the NEXT and ONLY other waiting. This caused A LOT of distress and anxiety. We did not know how to load car. Was guaranteed someone would physically be there to help. My friend ended up hitting his head on the concrete. Got out of car incorrectly(because of NO ATTENDANT which was to be provided) to show the side rail unlocking mechanism. The trip was stressful. I HAD MADE CRYSTAL CLEAR that we were both 1st time renters/ haulers of any kind. Once again, I would like a refund for the trailer rental and insurance cost and EVERYTHING else that may be associated with this rental. Please email me at boord2774@comcast.net.

Colleen R.
Clasificación:

No improvement needed. I hope you have the woman's name who helped us, she was such a delight. She went out of her way to help us. We came in to find our truck not returned yet, but she did everything possible to get us another one, can't say enough.

LAURIE T.
Clasificación:

Ian provided great customer services as I was a walk-in. He was able to promptly set up a reservation and went out and cleaned a vehicle… I was on the road within about 15 minutes. Thank you.

Tiffany w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ALEXANDER E.
Clasificación:

The truck I was provided had a check engine light come on halfway through my move and the engine was making loud noises, it felt unreliable and unsafe to drive- when the truck was returned and I explained the situation to the representative at the drop off location they said it is documented to have engine issues and they are waiting on the parts to fix it. Completely irresponsible and unprofessional and unethical to rent KNOWN and DOCUMENTED faulty equipment. I am completely dis satisfied with this entire experience, this is shameful and should be addressed.

TIFFANY W.
Clasificación:

El cliente no dejó un comentario.

Jessica W.
Clasificación:

El cliente no dejó un comentario.

GARY JON P.
Clasificación:

El cliente no dejó un comentario.

Crissy P.
Clasificación:

El cliente no dejó un comentario.

Hilda S.
Clasificación:

We had a great experience with this service. Loved seeing so many women responsible for driving the trucks and fork lifts for delivery and pick-up!

WILLIAM MARION T.
Clasificación:

They were great. Good team working well together and good service even when I was the 6th or 7th piece of equipment coming back on a busy Sunday morning

Terry H.
Clasificación:

El cliente no dejó un comentario.

KIETH D.
Clasificación:

My pick up location was moved and I wasn't properly notified, this N Columbia location did a good job getting me all set to move. I found that my rental had been siphoned of all of the fuel, so the clerk inside adjusted my paperwork to reflect the proper amount in the tank as it had previously been a lot more.

Kira H.
Clasificación:

El cliente no dejó un comentario.

Charles M.
Clasificación:

El cliente no dejó un comentario.

Kevin O.
Clasificación:

Great customer service, nice clean facilities, and very accommodating to our unpredictable moving schedule, in terms of getting equipment in and out. This will be my go-to U-haul location from now on.

Anastasia W.
Clasificación:

P although the lady was nice enough to extend our you call for two extra days. Due to the fact that they never actually check the maintenance on the vehicles made it extremely annoying to drive. We had a bad TPMS sensor with a bad broken valve stem which this location didn't even check for him just sent the vehicle on its way. On top of that we had to deal with a bad gas cap do to the vibration which is fine crapped out or gas mileage. But the worst part of it all was the fact that I couldn't keep the vehicle straight on the road. You can definitely tell that they just put some air in it and sent this truck on its way.

David H.
Clasificación:

smooth and quick

Douglas T.
Clasificación:

El cliente no dejó un comentario.

Lauren U.
Clasificación:

El cliente no dejó un comentario.

Deborah N.
Clasificación:

once I could get through to the actual location, Ashlee in customer service was exceptional! she is the best! give her a raise :-) I would love if you would explain more clearly that the big 6x12 trailer can only hold 520 pounds regardless of your cars tow capacity, as the little 5x8 can hold 900 pounds so depending what you are moving it is a big issue. Also the trailer right blinker light went out which I guess can not be predicted but made driving more strenuous :-/.

BRIAN J L.
Clasificación:

Outside help was great, very helpful and good attitude. Inside counter woman was knowledgeable but curt and not exactly a people person.

JAMES H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

batinah d. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jerenai L. | Online Move In |
Clasificación:

we ended up leaving and not using storage facility

lawrence h. | Overall Experience |
Clasificación:

I moved to Portland to take care of my mother and my property was an estacada and my property got burnt down two days after I rented the storage unit so I didn't have nothing to put in it and the day I came into it closed out the storage unit it still tried to charge me I never used the unit once and it was it was open the day that they needed it to be open still trying to charge me I'm headed disaster in my life and two of them and they're still trying to charge me money and I didn't even use the facility

Jessica R. | Overall Experience |
Clasificación:

The ramp coming out of the storage facility closest to Columbia Blvd. is quite steep and a couple times we even lost control of the furniture cart and had it go down the ramp by itself and some items fell off. Also, the parking/loading area near the storage facility is too tight: the spaces are small and there's not much room to load and often the spots are full of cars from other uhaul customers who are not loading/unloading to the storage units.

Robb H. | First Impressions |
Clasificación:

David & Christa(sp) were a pleasure to work with and very attentive and efficient!

MacKenzie G. | Overall Experience |
Clasificación:

It was stressful not being able to complete the move out process on the website. I really appreciate the people that I talked to over the phone that were able to assist me when the website wasn't working.

Kjell R. | First Impressions |
Clasificación:

I had to evacuate my home due to the fires. Your offer of a complementary one month rental is very much appreciated.

Anthony L. | Online Move In |
Clasificación:

Finding my way around the building the first time was extremely confusing. A map of some kind would be useful.

Herman B. | Overall Experience |
Clasificación:

Rates are high,

Susan W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

SUSAN D. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jodi J. | First Impressions |
Clasificación:

The girl that helped me check in was the most amazing person. She was so kind and helpful. She really went above and beyond to get us settled and make sure we had everything we needed. I wish I could remember her name because she deserves all the kudos in the world! Please look up the records if possible and give her the credit she deserves!

JOSH M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ryan B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charity J. | Overall Experience |
Clasificación:

Thank you

kenneth m. | Overall Experience |
Clasificación:

friendly and helpful

ares j. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mumui T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PATRICK T. | Overall Experience |
Clasificación:

Using Uhaul storage at Columbia Blvd has been great. The people were great, finding me a unit (calling when one opened), and getting me set up. I like everyone I've interacted with at that location.

ZACHARY B. | Overall Experience |
Clasificación:

I just wish I was pro rated on the 1st when I moved everything out of storage. If I had moved everything out one day before I would have saved $90

Jenna S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sadie b. | First Impressions |
Clasificación:

The ladies that worked on Sunday were so friendly and helpful! Renting the truck and storage unit was a breeze.

THERESE G. | Overall Experience |
Clasificación:

I'm very bothered that your employees were not wearing masks. Not even an attempt to have them around their necks. Nothing. No masks. No signs with any policies on wearing masks. Not on the store, and not in the storage facility. I'm rating my overall experience based on this fact.

Ayrian Q. | Overall Experience |
Clasificación:

Would’ve preferred access later than 7pm if not 24 hours.

STEPHANIE W. | Online Move In |
Clasificación:

THE FRUSTRATING: 1) Access code was clear & rcvd quickly, however it was nearly impossible to locate my unit with available signage. No unit maps posted in storage area. Had to visit office for help. They gave me a paper map--so not at all contact free. 2) We moved a completely full 15' truck--furniture, boxes. The access to my unit was up a winding ramp and through 2 regular size doors which were difficult at best to prop open. The location has many dock doors, all locked and unavailable for customer use (I was told by office). Told it was a "liability issue". Moving up that ramp was a bigger liability issue IMO. Took 2 hours to load truck for long distance move and 4 hrs to unload to storage. THE GOOD: 1) Staff was friendly. 2) Unlimited, free use of moving "carts". 3) Building & unit were clean and well-maintained 4) Free filtered water available in office. (No bottled water available for purchase). BOTTOM LINE: It would have been much easier to have access through dock doors. I mean, what's the point of their existence?

Jason S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Linda J. | First Impressions |
Clasificación:

Friendly customer service! I'm very satisfied with my unit!

Lauren B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Debra B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Karen W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Hunter H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

jordan s. | Overall Experience |
Clasificación:

Putting indications on the floor or the walls to show number indications. Or maps, placed in multiple areas with a "you are here" dot. The people and the price were great. I loved the first month free with a rental. Getting lost isn't fun

shaker m. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Carol R. | Overall Experience |
Clasificación:

Staff was excellent and kind every time I interacted with them. David was especially nice and found a unit that worked best for me because I have rheumatoid arthritis.

susan l. | Overall Experience |
Clasificación:

The people are friendly and courteous. My only complaint is that the person I originally spoke with and made agreements with, over the phone, failed to note the arrangements/agreements so that when I arrived to pick up van the person at desk had no idea and though I was 'in the system' the details of time/days and mileage were not. Thankfully the clerk was unruffled when I pointed out the difference between her contract and the agreement/arrangement made previous day over phone with the manager. She called manager and got everything straightened out. However, it was a bit disconcerting that had to take time to reiterate what had previously been planned/agreed to on phone.

Michael L. | Overall Experience |
Clasificación:

General manager was a nice guy he’s a complete a hole

Michelle J. | First Impressions |
Clasificación:

I enjoyed the professional customer service experience. Mr. David Reynolds was a superb agent and very friendly, helpful and courteous .

Joel D. | First Impressions |
Clasificación:

Looking forward to when the construction is complete 👍

Robert S. | First Impressions |
Clasificación:

The facility is clean, but access to storage units is difficult.

richard g. | First Impressions |
Clasificación:

My whole day started off rough, Only to find my self standing in front of Amanda Echols, My whole day changed i found Amanda to be very professional,and knowledgeable i am a very satisfied customer.

theresa w. | Overall Experience |
Clasificación:

Everyone was pleasant and professional. THANK YOU! THERESA!

Laquila H. | First Impressions |
Clasificación:

The staff was extremely friendly, helpful and knowledgeable. They help me make the right choices in all aspects of my relocation. The staff in Indianapolis Indiana was also on top of their game.

Tracey b. | First Impressions |
Clasificación:

I've been waiting to move in for a while but love clean heated units, moving out of one storage place (no name) due to my stuff getting wet high prices, very excited. Thanks uhaul....

McKenzie H. | First Impressions |
Clasificación:

unit is 2 blocks from a steep ramp. Electrical cords you cannot roll a cart over. No mattress cart, high lift blockedmain hallway couldn’t be moved, dusty, dirty, no self access need employee to open

Fie W. | Overall Experience |
Clasificación:

You guys are very friendly and blessed,your manager is very good at what he does.Stay with him !

Michael L. | First Impressions |
Clasificación:

Everything went perfect I had a good experience

MATTHEW W. | Overall Experience |
Clasificación:

The staff were friendly and efficient

Terry S. | Overall Experience |
Clasificación:

Thanks

dennis w. | Overall Experience |
Clasificación:

Easy to access and the carts for user needs were a god send. thank you so much.

theresa w. | First Impressions |
Clasificación:

There was a young Lady there whom was very thorough and outstanding in getting me setup and explaining all the info that I needed.

Terry S. | First Impressions |
Clasificación:

Everyone in the office pooled their resources to solve a confusing situation. I ended up getting exactly what I needed.

Cynthia P. | Overall Experience |
Clasificación:

They were super helpful, flexible and great!

Guthrie S. | Overall Experience |
Clasificación:

Communication issues. I would ask someone when the delivery was set to arrive and then they would just say that the driver would call me. I had to call 3 times in 24 hours to know when box would come

Ada D. | Overall Experience |
Clasificación:

Friendly and helpful staff. My order (ubox and pickup truck) were set up and ready when I arrived.

michael g. | Overall Experience |
Clasificación:

Friendly, great communication, fairly quick, easy, recommended!

Maureen F. | Overall Experience |
Clasificación:

I had an excellent experience with all Uhaul facilities that were contacted for this move. All of my goods made it across country in perfect condition.

Chris H. | Overall Experience |
Clasificación:

Great location and even better staff. Most of the locations are all the same the staff is what sets them apart and I would definitely go out of my way to go here. Very accommodating

Rachel R. | First Impressions |
Clasificación:

Horrible

Jamie M. | Overall Experience |
Clasificación:

The entire door of my Ubox being torn off and as a repercussion, my items sustained significant damage that falls on my insurance. Insurance should not be responsible for company negligence.

Daniel G. | Overall Experience |
Clasificación:

Was impressed with Olivia. The girl who delivered the Ubox to our new address

Jennifer H. | Overall Experience |
Clasificación:

Ubox so not all apply. Never went to facility. Staff were phenomenal and made process easy. Would definitely use again and recommend to others.

Kristen B. | Overall Experience |
Clasificación:

I rented a UBox and hired movers to move my stuff. I wound up breaking a sweat and moving my own stuff because only one guy shoed up for the first hour. Waste of money. Should have done it myself.

Eloy R. | Overall Experience |
Clasificación:

Pleasant experience.

Brittney V. | Overall Experience |
Clasificación:

I could not be happier with my U-box experience. My box arrived promptly in ATL and was moved safely to Portland, OR. I have opened all of my things and everything remained undamaged!! Thank you!

Miranda N. | Overall Experience |
Clasificación:

Excellent

Michelle S. | Overall Experience |
Clasificación:

I did not go to the facility. I am rating my experience. I had a pod delivered and picked up. The delivery driver was excellent. Coordination was excellent also. Especially since it was around a holi.

Justin H. | Overall Experience |
Clasificación:

Poor communication with management.

Hunter C. | Overall Experience |
Clasificación:

Service was quick, prompt, and helpful. Would recommend!

Samantha R. | Overall Experience |
Clasificación:

Na

Joshua M. | Overall Experience |
Clasificación:

Great

Arnita T. | Overall Experience |
Clasificación:

I had a Ubox so not much of this survey applies. However, the local staff were always great and the lady that dropped my Ubox off was awesome! They were also awesome when I came in to pick up stuff

Caitlin M. | Overall Experience |
Clasificación:

No call when box arrived. Delivery error resulted in a week of double rent. Had to pay for movers on a day no box was delivered. Had to then move unassisted. Los hundreds $.Only 50 dollar compensation

Jenifer H. | Overall Experience |
Clasificación:

Nice people but unwilling to reimburse me a NSF bank fee after taking money out of my account for a Ubox that I had closed out weeks prior to the transaction. Totally their fault.

Gary B. | Overall Experience |
Clasificación:

Good

Jonathan K. | Overall Experience |
Clasificación:

Everyone was very nice and professional with me there! Amanda, A.J. and the General Manager were super great! I would for sure go back to them when I need to move again.

Rea x. | Overall Experience |
Clasificación:

Used storage boxes -- drive up bay made getting items in and out of storage boxes very easy. If did not live 20 minutes away would have kept two boxes over the single storage unit now using.

denise d. | Overall Experience |
Clasificación:

I was very happy with the facility and the staff at the U-Haul on N Columbia. They accommodated me for a big move into storage and then a big move out, involving large semi trucks in their lot.

Nichole W. | Overall Experience |
Clasificación:

NA

Josh M. | Overall Experience |
Clasificación:

Staff was very helpful and friendly

Brian S. | Overall Experience |
Clasificación:

Great experience!

lori c. | Overall Experience |
Clasificación:

I did not visit the facility. My Uboxes were delivered and picked up by Aimee. Aimee was on time, professional, and friendly. She deserves a pay raise!

Francine M. | Overall Experience |
Clasificación:

Rented a UHaul pod to be delivered to Arizona and then delivered to our home in Oregon.. Worked well and the service from UHaul was fantastic at both ends from delivery, transit and pick up!

Vanessa W. | Overall Experience |
Clasificación:

We had a good experience with U-haul.

phillip h. | Overall Experience |
Clasificación:

Everything seems to be in order. No complaints here.

Hannah L. | Overall Experience |
Clasificación:

Michael gave me the most clear and thorough instructions and tips I have EVER gotten at ANY uhaul facility. Thanks man!! You rock!

Erin V. | Overall Experience |
Clasificación:

U-Box delivery staff was communicative, friendly, and reliable.

chris f. | Overall Experience |
Clasificación:

Most staff was abrupt and not friendly. The day we checked out, after a year there, the manage seemed annoyed that he had to help us. He was working on a car in a garage and was not in the main office

ELIZABETH Z. | Overall Experience |
Clasificación:

We did not use the storage facility, just had our U Box delivered.

Bethany C. | Overall Experience |
Clasificación:

Didn’t go to facility but staff dropping off and picking up box were communicative, professional and nice to work with. Would use this service again.

pedro f. | Overall Experience |
Clasificación:

I had a problem with the truck I rented, someone had drilled a hole in the gas tank. Matt was extremely helpful, he went out of his way to help!

diane s. | Overall Experience |
Clasificación:

Everything went smoothly with our UHaul Box.

christopher t. | Overall Experience |
Clasificación:

Badly undermanned. 1 or 2 people to attempt to serve 6 or 8 people, each customer taking 5 to 20 minutes is inexcusable.

NATALE N. | Overall Experience |
Clasificación:

thank you!

Elizabeth P. | Overall Experience |
Clasificación:

Driver was super friendly and gave me some good restaurant recommendations in the area. Thanks!

Kaerli C. | Overall Experience |
Clasificación:

Aimee stayed late just so she could deliver our ubox to us at a convenient time for us. Really appreciated the personalized service!

Marcus A. | Overall Experience |
Clasificación:

Horrible customer service via phone. Never went to actual location, but had to deal with staff for UBox deliveries. Drivers were great. Office staff not so great, and that is when you can reach them.

richard W. | Overall Experience |
Clasificación:

review

marty m. | Overall Experience |
Clasificación:

These guys are great.

Brent T. | Overall Experience |
Clasificación:

The only reason I gave 4/5 was because when I first started having my stuff stored I was being harassed by you guys for my bill being past due. Calling once a day to remind me about my bill.

nathan n. | Overall Experience |
Clasificación:

The Uboxes were supposed to be delivered to the Uhaul on Highway 99 in Vancouver. No one informed us that the delivery address was changed. I was not able to talk to someone to speed up the delivery

Timothy P. | Overall Experience |
Clasificación:

Thanks!

Kezia D. | Overall Experience |
Clasificación:

This uhaul was awesome. Not only was the ubox useful and affordable but the customer service was AMAZING! They called a day ahead of time, were very friendly and very timely!

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