Customer Reviews for U-Haul of Winter Park

4,391 comentarios

1175 N Orlando Ave   Winter Park, FL 32789
(N Of Lee Rd)

(407) 628-4086

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 628-4086

1175 N Orlando Ave
Winter Park, FL 32789
(N Of Lee Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The two dudes working were hardworking and very efficient.

MANOLO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

Nothing I can. Think of

DAVID W. 
Clasificación:
5.0

Excelente atención

GERMAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA K. 
Clasificación:
2.0

Navigation to the door was difficult & location did not have reserved equipment.

ALLISON B. 
Clasificación:
5.0

John was very helpful and professional! This location is well-maintained and the staff is very friendly. I would definitely come here again despite it being out of my way.

KIRSTEN W. 
Clasificación:
1.0

They charged me $25 for blankets I rented from uhaul being in the truck when I turned it in.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
1.0

This was such a disappointing experience. The team at this location could care less about customers and have no desire to help. We arrived w a specific vehicle rented and were told there were none available. The story changed from them trying to get in touch w the person who had the van for hours to them not knowing we needed a van until we arrived. They gave us a truck that we were not comfortable driving - it should not be allowed on the road. Not only was it impossible to drive because of its poor over used quality but Pieces missing, and there holes in interior. When I returned the vehicle the team member had no interest in discussing anything I had to say. I understood I had to pay for gas and that wasn't the point - but that's all he kept saying. I will be proactively telling people NOT to use this U-Haul location for any of their releavant needs. There are plenty of businesses that would be happy to have more business.

CANDICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BERTALINT C. 
Clasificación:
5.0

Easy process. Quick. Team was great. 3rd time I've rented from them. Only concern was that the driver's sun shade latch was broken and the shade could not be properly immobilized. It would shift with each turn. Not just annoying, but dangerous.

george W. 
Clasificación:
5.0

The location manager was very helpful.

ANGEL P. 
Clasificación:
5.0

John, the GM was absolutely incredible. He went out of his way countless times to help me when my hitch was not going to arrive by the time promised by uhaul customer service. He made it possible for my daughter and I to make it back home to Canada, from Florida, in time for Christmas-safely. I appreciated his kindness and professionalism more than I am able to express. Thank you from the bottom of my heart John!

AMANDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW L. 
Clasificación:
5.0

N/C

Miguel A. 
Clasificación:
5.0

N/C

Lonel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
2.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
1.0

don't take money out of my account after i paid without my knowledge

savannah C. 
Clasificación:
5.0

Great , friendly staff ... Always professional and polite ... Excellent service 😊

DECEMBRA B. 
Clasificación:
5.0

The sound of the truck it's like a train

JANAH JOYCE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY O. 
Clasificación:
5.0

Manager did a quick job of getting us set up. Pre check in really works

RAY A. 
Clasificación:
5.0

Quick and friendly service

Gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMMY O. 
Clasificación:
5.0

Exceptionally friendly and attentive customer service.

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

Awesome job as always

STEPH S. 
Clasificación:
5.0

Excellent service

Edwin M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

Also great service. Polite and friendly.

Jay AND Gale B. 
Clasificación:
1.0

I rent from this location frequently. Kid who hooked up the trailer couldn't leave his phone alone. Had to be asked to check the lights because he walked away and got back on his phone. The guy who checked me out/unhooked and received the trailer was awesome, personable professional and made up for the first kid.

STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEAGEN E. 
Clasificación:
5.0

The Agent that helped me was GREAT!!! Thank you!

Erik S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIANCA B. 
Clasificación:
4.0

Very good experience

BRADLEY M. 
Clasificación:
5.0

Most staff know me by name and all the staff treat me with great respect / courtesy. This is the best Uhaul location in town! Thanks so much for always assisting my family with the trailers, vans, and trucks you've provided to us ….. much appreciated!

jon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beatriz R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo L. 
Clasificación:
4.0

Outstanding. Nothing to improve.

FRANK S. 
Clasificación:
1.0

Charged me for an extra day when i returned vehicle back early. Horrible experience. Still waiting for a customer service representative to contact me.

Ryan F. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPH S. 
Clasificación:
1.0

I was charged an extra day because they failed to inform me that the truck must be returned the next day. They claim that that they had to rent a truck from another location so they charged me for that. If they had to do that the customer that they rented for should pay for it and not me.

Salim B. 
Clasificación:
4.0

It took over 20 minutes to pick-up my truck using the online pick-up. This is after they had preregistered. I took several clear pictures and you kept kicking me out. This was and extremely bothersome service.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW A. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIELLE C. 
Clasificación:
5.0

Great customer service, inspected all equipment and made sure all questions and concerns I had were addressed.

KATHERINE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William R. 
Clasificación:
4.0

The truck has alot of damage and was not very clean but it suited its intended purpose.

MICHAEL C. 
Clasificación:
5.0

Keep up the good work

EVANGELINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREI M. 
Clasificación:
1.0

We booked a 10 feet truck to pick up on Saturday, but it was not available at the location we chose, we had to drove to a dealer to pick up the truck. The worst part is we rented 2 dozens of pads to protect the furniture we bought, one bag of pads were soaked with cleaning chemical, which damaged our $2500 sideboard buffet. Really awful experience.

Jinzhu Z. 
Clasificación:
5.0

This was my first experience at this location and it all went. Yet, it seems to be an overall problem that UHaul in genera, is always out of one kind of dolly or another doesn't matter which location you go. UHaul is loosing money and customers have an inconvenience.

HECTOR R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tryone L. 
Clasificación:
5.0

Staff was very helpful and great attitude !!

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD D. 
Clasificación:
5.0

Last minute pick due to original location didn't show up. Worked quickly to get us set up and keeping the move on time.

kikmberly S. 
Clasificación:
5.0

Just not very cleaned the inside of truck

MICHELE G. 
Clasificación:
4.0

Parking lot tough to navigate and a long wait to check in. No blankets in the van - I assumed they were in there until I got to my location. No dolly available to rent although the website let me reserve one. But the guys working there were very nice.

susan D. 
Clasificación:
5.0

Pickup and drop off was quick and easy.

EUGENE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

donald T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARRIE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
5.0

Key Drop Off needs to be more obvious. It took me a while to find it.

DEBORAH B. 
Clasificación:
2.0

I was charged a cleaning fee when I received the truck dirty.

KYLE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY R. 
Clasificación:
5.0

JOSH IS SO RESPECTFUL, HELPFUL AND EFFICIENT!! Thank you for all your hard work!!

Laura G. 
Clasificación:
5.0

nice and helpful staff

Morgan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN N. 
Clasificación:
5.0

Don't use online check in. I had so many problems with it that I had to go inside the location for assistance. And on a Saturday morning, you couldn't get anybody on the phone. And I saw nobody else using online check-in.

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
5.0

Nothing, everything was perfect and very professional.

LUIS R. 
Clasificación:
5.0

The employees at the Winter Park location were great to work with, however my U-Haul customer service experience the day before pickup was very negative and disappointing. You have it recorded.

Jesse M. 
Clasificación:
5.0

Great service from overworked employees.

MICHAEL T. 
Clasificación:
1.0

Need to work on customer service. First our pickup was at 7am and there was only one person there, we didn't even get our truck until 7:40. Was very rude and when we had an issue and called they told us that they wouldn't help us. We had an emergency and needed to return to our same location as pickup and they told us to "piss off' and to stop calling because they couldn't do anything for us. Would NEVER come here again they are very unprofessional and need to work on their people skills.

JACOB G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

marisa B. 
Clasificación:
5.0

I had a great experience! Mr. River multi-tasked and was efficient, kind, and courteous. He installed a car hitch and attended to customers at the same time!

Brian G. 
Clasificación:
4.0

I dropped off at night so I didn't encounter anyone but I really really appreciate the honesty because it always worries me when no one is there when I drop off trailers.

GARRETT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A. 
No se han enviado comentarios para esta ubicación.

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