Comentarios de los clientes para U-Haul of Winter Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul of Winter Park

Clasificación general:

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Gregory W.
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Very professional and easily accessible for quick drop-off. Very polite service.

Bonita T.
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El cliente no dejó un comentario.

SYLCAME V.
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It was great customer service when we pick up the truck

monzadeh D.
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Staff was rude Vehicle had dent damage when they gave it to me Compromised my card after my rental, identity theft, 17 swipes in one evening. They keep info on file Beware of this business!!!!

Alexandria K.
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El cliente no dejó un comentario.

PAUL N.
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Have more staff on weekends. I had a fairly long wait for my pick up.

Louis B.
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Staff was very helpful and courteous . They even put air in one of my car's tire. Will be using them again.

Amos V.
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Amazing efficient service. Both agents on site were very attentive to my needs, helped and answered all questions I had

Julie D.
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El cliente no dejó un comentario.

Heather F.
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El cliente no dejó un comentario.

Jeb S.
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El cliente no dejó un comentario.

Nicole E.
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I was over charged and my $100 credit was never applied. I'm not sure if this is location specific. I have contacted customer service to dispute the charges numerous times and no one has corrected the charges. Their billing and customer service line is very ineffective.

SHAWN G.
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Have more appliance dollies available! Enough for every truck you rent! I imagine you make more money if renting these, then you do the trucks, and not having them makes moving much more difficult. If I knew they would not be available, I would've rented a truck elsewhere. It is a vital tool in a whole house move! Very disappointed in the lack, and even came during the week to try and reserve one & was told they wouldn't know until the day of my rental if they would have one. There were two other customers waiting with me for the same item.

gerald F.
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Young man behind counter was super polite, considerate of my time and was quick at getting customers in and out.

John D.
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El cliente no dejó un comentario.

Eileen V.
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Same as above. Your locations are very under staffed, so your working staff is under a lot of pressure and it SHOWS

David S.
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El cliente no dejó un comentario.

JULIE C.
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I would like to compliment Matthew Coriolan on his excellent customer service. There were some challenges with my rental (no furniture dolly, gas tank different than contract, etc and he was so kind and customer focused to help as much as possible. He seemed to be very busy (this location may be understaffed??) but never rushed me and wanted to make sure that everything was satisfactory. He deserves kudo's and a raise! Regards, Julie

jen C.
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El cliente no dejó un comentario.

Carol J.
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El cliente no dejó un comentario.

ROXY M.
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When I arrived, i had to wait while the attendant and a customer were having a personal conversation. It must have gone on for 10 minutes or more , which is a long time when someone is waiting and the conversation has nothing to do with the rental. Every time I thought they were wrapping up, the customer kept talking and the attendant responding. Finally I had to ask if i could be helped picking up the truck.

Keith M.
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Beer cans rolling from under the seat. Back door broken had to stop and get it fixed at the uhaul in the middle of my move. Roaches crawling in the cab of the truck. I rented 2 trucks from 2 different uhaul places In 2 days and mistakingly wrote this review about the uhaul store on 436 in winter park . It was for the orlando ave store on 1792 in winter park

Charles S.
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Fast service. I placed the order online and the truck was waiting at the appointed time for pick-up. This location is convenient and well stocked with all the supplies you would need for moving.

Tommy O.
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El cliente no dejó un comentario.

Dawn S.
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El cliente no dejó un comentario.

Rosemary M.
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Location was hard to find

Richard C.
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Even though I had reserved my trailer at this location, when I arrived I was told that the trailer I had reserved was not available and that I had to go to another location to get it. I did not receive any advance notice that my reservation had changed and it was a huge waste of time.

Louis W.
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This was not my preferred pickup location, nor was it the pickup location told to me by the UHaul representative who called me the night before the scheduled pickup. I was told the truck would be available at 9:30 am. I had reserved a 10 ft truck one way from Oviedo FL to Jacksonville FL. When I called the designated pickup location on Sat morning about 8:30 am, I was told that the truck had not arrived yet. By 9:30, the truck still had not arrived, and the lady I spoke with (Helen) said she had tried to contact the person who had the truck with no response. Helen suggested that I contact the UHaul center across the street to see if they had a truck, which I did. I spoke with Matthew, who told me that the only truck available for one way rental was a 26 ft truck (way bigger than I needed), but I could have it for the same rate as the 10 ft truck. By 12 noon, the 10 ft truck had still not arrived at Helen's location, so I accepted Mathew's offer of the 26 ft truck. Both Matthew and Joshua at the UHaul location were helpful and sympathetic about the situation, but it seemed there was little they could do about it (beyond their control).

Catherine J.
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El cliente no dejó un comentario.

Caroline R.
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El cliente no dejó un comentario.

Ramon G.
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Make sure that if someone rent an equipment it is inside the truck , so it avoid delays or in my case I was on limited time . So I had to proceed without it which aggravated my stress .

John D.
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After a thorough light check we realized the wiring harness on the 2010 Honda Odyssey i owned wasn't operating correctly. The tech checked and checked, he came to the observation that the harness, wasn't properly installed. He quickly went to on line confirmation, made the appropriate correction and we were good to go. Odd part was i recently had Uhaul install the hitch, and lighting harness, rented a 5x8 from Uhal in Jacksonville and drove to Michigan City Indiana. When i rented the 5 x 8, went through the light check i got a good to go. Gremlins?

Jason K.
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El cliente no dejó un comentario.

Marc S.
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The customer service rep who helped me was excellent and he tried to fix the problems caused by the location not having the main accessories I needed to have a safe move. Unfortunately, the issues could not be fixed and I had to move using 6 blankets instead of 36 (resulting in many scratches on my previously nice furniture), and I had additional expenses to move a piano because they didn't have my 2 furniture dollies. This is my 2nd move in 9 weeks using 2 different U-Haul locations. For the life of me, I don't understand why the items I preorder and confirm are never there when I pick up my truck. Other than the truck, the accessories are critical items, and U-Haul consistently disappoints.

Robert C.
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El cliente no dejó un comentario.

Cedric P.
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N/A

steven J.
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El cliente no dejó un comentario.

Susan F.
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El cliente no dejó un comentario.

Jeremy Z.
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El cliente no dejó un comentario.

Nicholas A.
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Two problems that need to be highlighted. When I entered the pickup truck, the stated mileage was 14 miles above where I the paperwork said it was to start. When paying per mile, that's a bit much to be off. Additionally, my tank said full but was not. I used the pickup truck to drive a total of 8 miles and had to replace 4 gallons of fuel. That's extra money out of my pocket.

GERALDINE G.
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El cliente no dejó un comentario.

LINDA D.
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I don't have any suggestions

keroy S.
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El cliente no dejó un comentario.

JEFFREY U.
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Caleb has helped me several times and is an awesome worker. Best service possible!

Lana T.
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The after hours return using the phone and the website is virtually impossible to get through, I would get halfway through receive an error stating my location wasn't uploaded with the photo or something similar (I didn't change anything) and it would kick me out. LUCKILY there was still an employee inside who had watched me start over 3 times walking around taking pics and took pity on me and came out to accept the return.

TYRONE C.
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great customer service

James P.
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El cliente no dejó un comentario.

Jesse W.
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Issue was the tire pressure gauges where in error that left error message on the console. Even though tire pressure was correct and truck was fine to drive, this issue should have been addressed prior to my pickup.

Shela C.
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Have a separate location to drop off, because this U-Haul was too far.

John B.
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El cliente no dejó un comentario.

Amanda K.
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El cliente no dejó un comentario.

JOSEPH S.
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El cliente no dejó un comentario.

Sasha F.
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El cliente no dejó un comentario.

Tommy O.
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El cliente no dejó un comentario.

ken L.
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El cliente no dejó un comentario.

Tommy O.
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El cliente no dejó un comentario.

Charlie B.
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Very rude and was not helpful at all!!!!!

Tommy O.
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El cliente no dejó un comentario.

CRYSTAL H.
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El cliente no dejó un comentario.

Migdalia T.
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Keep up the good work 👏🏻👏🏻.

Roderick C.
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El cliente no dejó un comentario.

DOUGLAS S.
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Drop off location was after hours, no issues. But no area to rate personnel in “pick up” location

GINELLE M.
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I prefer this location since its very close to where I live. However, there were ants crawling all over the seat in the first truck they gave to us. Then upon returning the truck, they had a wrong date/time return and charged my card almost $300. They conducted a refund of $229.65 but now I have to wait a few days to receive it back, causing an inconvenience for me. The person at the front desk was very kind and friendly. But the maintenance of the trucks and handling of the financing is concerning.

Anthony P.
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El cliente no dejó un comentario.

Kristen B.
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When I got there, they didn't have the size truck I ordered so I was given a bigger one. It smelled of smoke and the console area (where you put drinks) was pretty nasty. Other than that, the truck was fine but during the appt I felt rushed. He didn't pull it out of the spot for me and when I went to return it, I had NO idea where I was supposed to return the key. I felt there was a large gap of guidance.

Joseph F.
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First off the tires on the 6 by 12 were so hard, not sure how old they were. The trailer didn't not pull well on the interstate. I would probably say the tires had the most to do with it. When I returned the trailer within the 24 hour period, the Uhaul attendant said he would email me the receipt. Since this was a Sunday and I had not received an email on the return, I called first thing Monday morning. Again, the agent on the phone verified my email address and said it was taken care. On Wednesday, I receive a voice message asking where the trailer was that I had rented. I called back and got transferred to corporate. I submitted a complaint at the same time I drove to the location. After what appeared to be accusing me of not returning the trailer, the agent located it and finally adjusted my bill. This was a very poor interaction with this location.

charles L.
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Manager is great at this location!

abigail F.
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El cliente no dejó un comentario.

Tommy O.
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El cliente no dejó un comentario.

John D.
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El cliente no dejó un comentario.

William D.
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Got truck with 1/4 tank of gas. Windshield wipers need to be replaced 😩

David R.
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El cliente no dejó un comentario.

Anne A.
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El cliente no dejó un comentario.

Alexandria K.
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Smell from Cigarette Smoke was very strong in the truck that I rented. I am not sure that the vehicle was sanitized before it was released to me. Also, the truck needed an oil change and two tires were low. I am thankful that I was able to get my business taken care of. I notified the staff when I returned the truck.

Jeffrey K.
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El cliente no dejó un comentario.

Carlos R.
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El cliente no dejó un comentario.

John W.
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I have used many Uhaul locations and this Winter Park, FL location is the best! The quality of vehicles, and service, is outstanding. The manager (Caleb) exemplifies top level customer service, as well as the entire crew there.

Scott C.
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El cliente no dejó un comentario.

William Y.
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There is a turnaround that could have been used but there was equipment sitting in a way that cars and trucks had to back in and out of the site. It may have just been that day and it wasn't much of an issue as traffic in that area isn't an issue, but the efficiency as in Smyrna could have been better

abduljalil A.
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El cliente no dejó un comentario.

RANDALL A.
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Been overcharged 3 times. My vehicle wasn't there a few times. And can't reach anyone to get my overcharges back

Joseph G.
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There was an issue picking up the truck. The associate arrived at the location around 8:20am. We were suppose to be able to do a pick up through the APP but there seem to be an issue loading. Anyways, the associate even though he was there, he said he couldn't help us until 9am. We had to be with the truck ready to go by 9am at our destination. This was bit disappointing. Not the best experience.

Charissa P.
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El cliente no dejó un comentario.

DELILAH S.
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Nothing

EMILY S.
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Staff did not check me out properly on their end. They ran my credit card, handed me the keys, and sent me on my way. The next day, I was called by a worker who told me that since I didn't check out properly, the property was now considered stolen and the police were being called. I have never received such poor customer service from ANY establishment in my life, and I will be sure to let everyone know that UHaul does not treat their customers with respect. How could I possibly steal a truck that i was charged for and given keys to? STAY AWAY FROM UHAUL!!!!!!!!!!!!!

Michael P.
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El cliente no dejó un comentario.

mark B.
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could not open the emailed receipt.

William B.
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El cliente no dejó un comentario.

JEFFERY GENE W.
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El cliente no dejó un comentario.

DAVID G.
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It was a bit confusing picking up as to where I should park. Also, it would have been nice to know that 24/7 drop off is an option. I was never able to find out if dropping off in another city costs more.

Colin B.
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Customer service is great at this location and they corrected the fuel gauge reading automatically based on our photos, no problem. Had problem with iPhone app as somehow location was not shared even the service was enabled and eventually used a different iPhone. Then truck was parked where it was fairly dark and somewhat tight between 2 other trucks so it was difficult to see and take photos of damage that was not already marked with an x

COLIN B.
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El cliente no dejó un comentario.

JOHN RICHARD E.
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El cliente no dejó un comentario.

jason M.
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The truck had no engine oil. Had to stop and buy some. Brake fluid in the truck was low and Alarm was sounding off. But your staff was very friendly and nice.

Kimberly L.
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Great customer service. Easy pick up and drop off experience. We have a uhaul about a mile from our house and they never have anything available so we went to Winter Park and was taken care of. Will definitely do that again!!

Felix C.
Clasificación:

none

GARY W.
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Make the key drop easier to find for the phone system drop off

Gregory S.
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El cliente no dejó un comentario.

Charles T.
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El cliente no dejó un comentario.

William B.
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Just verify if any dollies are rented they are in complete working condition. I rented an appliance dolly and the strap was broken, which defeated the purpose. I was refunded the amount and we figured something out while moving so no harm done. But others may not have the tools to make it work.

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