Customer Reviews for U-Haul of West Palm Beach

10,108 comentarios

4371 Okeechobee Blvd   West Palm Beach, FL 33409
(E Of Military)

(561) 684-0428

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(561) 684-0428

4371 Okeechobee Blvd
West Palm Beach, FL 33409
(E Of Military)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The truck's AC did not work.

Christopher A. 
Clasificación:
5.0

El cliente no dejó un comentario.

bassam A. 
Clasificación:
2.0

They said they checked in the trailer Add about 5:30 in the afternoon… But it was not checked in until I came back in to ask about it the next day. The trailer I pulled down at your request and still have not gotten the $142 deposited to my account

James S. 
Clasificación:
5.0

I've rented only trailers of different sizes from my location and I've been very satisfied with the service and availability of my needs.

MICHAEL M. 
Clasificación:
4.0

I drove a total of 17 miles. I was charged for 3 gallons of gas at over $5.00 per gallon. thats 5 miles per gallon. I think I was ripped off!

Ron O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl S. 
Clasificación:
4.0

I was hoping to get some assistance from an employee to help me load my car. Instead I had to have another customer help me.

EMIL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chester G. 
Clasificación:
5.0

El cliente no dejó un comentario.

bassam A. 
Clasificación:
5.0

Very helpful employees

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie B. 
Clasificación:
3.0

The vehicle was clean but the passenger side mirror was broken and was being held together with tape. There should be a grace period for returning equipment, a few minutes late and you are charged double.

Sheena P. 
Clasificación:
3.0

I will need a refund of the 2 mattress covers that I purchased as I did not receive the items. I only received the rental dolly

Opal B. 
Clasificación:
5.0

u haul did not inform me we had to stop at weigh station. didnt realize u haul trucks had to ..was scary being pulled over by state troopers. other than that... thank you my move to florida went well

barbara P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
4.0

The van was dirty and smelled like cigarette smoke

kay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S. 
Clasificación:
1.0

Truck overheating and worse customer service ever. Truck had a broken mirror and was missing the ramp which makes it very difficult for the moving.

Dayan G. 
Clasificación:
1.0

It definitely was partly my fault. After I sent in the initial condition of the truck when we picked it up, we noticed that the gas was 13 miles from empty even though on the contract it said there was a quarter tank of gas in there. Nevertheless we took a picture of what the actual gas tank was showed it to a staff member and when we return the truck we left it at 35 miles till empty. Which was more than what we picked it up at and yet I was charged about $60 in gas penalties. That is robbery . I will never use U-Haul again. I'm done

Sharon C. 
Clasificación:
5.0

Adriana was very knowledgeable and very good at her job.

Anna F. 
Clasificación:
2.0

Individual that attended to me gave me a 6x12 trailer when i reserved a 5x8, he told me my reservation was for 6x12, I explained that i was rerouted to this location because original location did not have, he then said i don't have a 5x8 when i told him to call Uhaul, he miraculously found one.

AGUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bart L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
3.0

Ensure equipment is available and not give away equipment after customer has paid

Juna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine H. 
Clasificación:
1.0

Waited two days to put the return into the system and charged me for those extra two days for no reason. When I called they said call customer services.

Shannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION B. 
Clasificación:
1.0

Absolutely horrible experience, the girl at the desk was very rude and so was the manager. Having a conversation while I just stood there waiting for her to finish my rental, the manager did not care and continued to speak about things that should not be said around children.

Robert R. 
Clasificación:
3.0

Staff need to be more personable and customer service friendly.

Collin G. 
Clasificación:
2.0

Made the same trip from Alabama to west palm beach one month earlier for a third of the price. Something is really wrong here and would like an explanation of why. Thanks, Rick Hassell

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

marvin C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Monica B. 
Clasificación:
3.0

Servicio al cliente

Savannah J. 
Clasificación:
5.0

The truck had a very strong smell of cigarettes. I got an asthma attack. Other than that everything was good.

ANGEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETON M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

Customer service is really lacking…..girls are more interested looking at their phones than renting trucks Vehicle was old and beat up

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophie F. 
Clasificación:
2.0

Wish I would have received a review for my experience with the Pompano location because the customer service there was unacceptable, it was horrible trying to get an acceptable resolution for the inconvenience I experienced with them.

vanessa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fioldalis L. 
Clasificación:
5.0

I wasn't able to find the actual store that I needed to do the pickup sign for uhaul very small but found it and the process was smooth

Danielle D. 
Clasificación:
5.0

I have recommended this Location to everyone that ask me who to rent from here..

JIMMY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur B. 
Clasificación:
2.0

The worst experience w uhaul every. 1. Sent me to get a truck twenty mins away That's fine. Then I get a series of text and emails to pick up my AT in on glades rd in pohokee Fl, Called several days finally got to a live person told her it way out of my way by 1 1/2 hrs Asked her to find a closer one then sent me a text to pick up in lake worth Fl that's fine it's twenty minutes north. Then day of I get another text saying my p/u is pohokee nothing they can do about it because I said I would travel to get equipment. So I drive west one and a half hrs . Get to pohokee store ( sketchy ass place ) I go in at 12:30 guy says my uhaul will be back to hook up my AT. Well 1 1/2 hrs later I go in store ask wher he is. Guys said he's in NC and won't be in so I have to call traffic and find another. All though he had 4 AT ‘a Then they sent me to Daytona for the AT. Six hrs later and 100.00 in fuel for truck and my car that was already gonna be loaded but had to follow me all over Fl. insteadI I finally got it had to hook up my self, then clown walks over takes a pic and said he has to take a pic every time he hooks up an AT . But he didn't !!! Worst experience ever with uhaul. Look at my account I was loyal to uhaul but never again. I'll pay more and go w a different truck -trailer co. South fl traffic would not answer the line , then ya ask for call back & they do , to only hang up on you and not call back… then finally get a live person and super rude and just didn't give two shits about the problem. NEVER AGAIN, I should get a credit to my CC . I worked for Clark ave Uhaul's years ago and if I spoke to a customer like I've been spoken to by traffic, store person in pohokee and in Daytona I would of gotten FIRED. Uhaul you need to call me about this or just prove to me Uhaul just don't care just out for the quick buck at anybodys cost . The whole system failed y family.

jerry R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alfredo R. 
Clasificación:
1.0

I made a reservation for a trailer and truck that could pull it. When I arrived nothing was ready, they told me I needed to buy a hitch, they hooked up to a trailer without wires first, and then hooked up to a trailer that had busted welds on the side step. It was Jerry-rigged together with a blinker wire, which I asked the manager about and he said it was secure. It broke a few miles down the road. Before leaving the lot, an attendant asked me to move the truck while I was filming damage. I told him I'd move it in 2 seconds when I was done. He became irate and started yelling at me. He told me I need to consider everyone else. I told him he should consider customer service. He then yelled, I could be an asshole if you are being an asshole. The whole parking lot, all the customers and workers heard it. This is the least professional business and staff I have ever encountered. Anywhere.

RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUG H. 
Clasificación:
1.0

We pointed out to the attendant that brought the truck around, that the indicator light for low tire pressure was on. He assured us that sometimes they just aren't reset and he had checked the tires and they were fine. There was a slow leak that we had to stop three times to add air for. It was a 400 mile trip for us therefore it was very inconvenient.

betty B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmelo C. 
Clasificación:
3.0

Cashier was Rude, Not once. But twice

CURTIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tevin G. 
Clasificación:
4.0

All employees were very friendly.

Heidi H. 
Clasificación:
5.0

To me, everything was perfect. Thanks

JULIO M. 
Clasificación:
4.0

The truck was as smelly and dirty on the inside as it could be. Nasty. All staff were cordial and professional at every interaction which included 6 employees.

ETHAN D. 
Clasificación:
5.0

Nothing. The front desk staff was EXTREMELY helpful and nice. Will recommend to anyone. Gracias

Shakira L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Fernando P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa T. 
Clasificación:
4.0

It was a roach 荒 in van I recommend bombing the vehicle often. But everything else was great

Darein D. 
Clasificación:
4.0

As I trailer a lot I pull over to check trailer and load found that the safety chain was never hooked up I know they took pic of hook up

Mark L. 
Clasificación:
1.0

Truck was super dirty, stuff rude . Truck that I reserved wasn't there nor the dolly I payed for. Overall really bad experience this time

Milica V. 
Clasificación:
1.0

TRUCK THAT WAS RENTED TO ME HAD NO GAS, AND THE TRUCK SMELLED LIKE PURE MARIJUANA. HAD TO STOP TO SPRAY IT DOWN MULTIPLE TIMES. CAR SHOULD OF BEEN GROUNDED UNTIL ODOR WAS REMOVED.

RODDY R. 
Clasificación:
1.0

You need more professional staff dealing with the public. During one point in the process, the representative that was assisting me was on a personal Face Time call while she processing my rental.

Orlando C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will H. 
Clasificación:
4.0

More and brighter outside lighting a special thanks to ( James )Jamie

SANTO A. 
Clasificación:
4.0

Try to hire more folk so that the line moves faster or have a line designated for reservations only.

Janinne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
4.0

Question about gas charge!! Returned vehicle with the amount of gas as was in it when received which was 3/8 of a tank and was charged 30 dollars for gas?!

Kenneth V. 
Clasificación:
4.0

Busy store.

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
3.0

Previous comments/ they should not have given me a broken truck with broken mirrors and clearly an engine that needs repair

John W. 
Clasificación:
1.0

Truck was extremely filthy. Workers in the Lot are Unorganized and Rude.

tee S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bart M. 
Clasificación:
5.0

Tire pressure is highly recommended maintenance. The last two times we rented, the tires on the cargo van had low pressure.

MARICELA S. 
Clasificación:
1.0

The 15 foot truck we rented was disgusting. We took the truck on a 1400 mile trip. There were engine fumes in the truck cab and in the main storage area where all our clothing was. The experience was physically sickening, and the fumes contaminated all of our clothing and other belongings. There is no way this truck should have been on the road.

paul C. 
Clasificación:
1.0

Dont over charg your customers

Nickolas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA D. 
Clasificación:
1.0

This is the worse location I have ever experienced while using Uhaul. I have never felt so disappointed and disrespect by the Manager Kevin Davis in my life. I have work in CS for a long time. Never was I ever treated like everything is my fault and was complain to his subordinates as if I was a rude and uncompromising customer. Everything he said to me I would never said in front of a customer's or about any customer's. Never will ever use this location nor do I want to used UHaul service again.

Samon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taraneishea B. 
Clasificación:
5.0

My experience at this location was a 10 out of 10! The representative at the desk (I dont remember his name) was OUTSTANDING. He was efficient, quick, knowledgable, and professional. I went to a few other Uhaul locations and service was horrible. Thank you for the experience and Im not renting anywhere lese than your location from here on out.

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

No communication from this office regarding thr overcharges!

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel W. 
Clasificación:
5.0

Need more Customer Service Reps.

DONNAREEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

rodrlguez O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
No se han enviado comentarios para esta ubicación.

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