Customer Reviews for U-Haul of West Palm Beach

9134 comentarios

4371 Okeechobee Blvd   West Palm Beach, FL 33409
(E Of Military)

(561) 684-0428

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(561) 684-0428

4371 Okeechobee Blvd
West Palm Beach, FL 33409
(E Of Military)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everything went well and people were very friendly

MICHAEL H. 
Clasificación:
1.0

Customer service is horrible. Over 1hr to take my equipment. 1person in the front desk and 6 customers in line waiting. People slow there nobody cares. Not recommend this location.

Roberto C. 
Clasificación:
1.0

My reservation was given away. The people working there didn't care. It was a battle to get it. Horrible customer service.

Christian R. 
Clasificación:
5.0

Appreciate the fast service!

DIMETRI R. 
Clasificación:
1.0

Fire the technician who receives and cleans the returns. He accused me of looking at his girlfriend, then wanted to fight me over it. It was disgusting and shameful, he was the first person I encountered on my return and his behavior was atrocious!

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannine T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

WARREN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL B. 
Clasificación:
2.0

They changed our return location without telling me, more than 10 miles away . We stop to drop off to our original location then the attendant said we need to call 800 number if we can change it. We spent more than one hour, no one can't help us, then drop it off St Pete, waste my two hrs.

Nestor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERENCE D. 
Clasificación:
5.0

The staff members are always in a great mode. They're very helpful and deal with a lot of angry people and still take the next client with a smile on their face. This is the only Location I always use no matter how far I have to drive.

India M. 
Clasificación:
1.0

Staff is rude and it's not just one of them. I interacted with 4 of the clerks and they all had a terrible attitude. They act as if costumers were bothering them or interrupting their day. The whole experience was awful. Will not recommend

Andy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslye I. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

My experience was way above my expectations. I have always been a happy Uhaul customer & will continue to do so hopefully for years to come.

PETER S. 
Clasificación:
5.0

The Staff at Okeechobee WPB location was very nice with assistance me.

LAKESHIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNINE T. 
Clasificación:
2.0

El cliente no dejó un comentario.

BOBBIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL P. 
Clasificación:
3.0

Reservation was made for van but not available.

David M. 
Clasificación:
1.0

When I arrived a dark skin woman wearing a U Haul shirt started yelling at me that I should move the truck!!I politely asked her where to park she just yelled leave it over there!!And to leave the keys inside.Not a friendly and safe environment.I'm not easily intimidated due to being a retired police officer.But I shudder to think how the average customer would react to that treatment.Also I wanted to ask a question before I brought the truck back .I was on hold for 15 minutes the same amount of time I took to drive there.The place seems to be in chaios !!!

ANTHONIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUANITA P. 
Clasificación:
1.0

This was a counter reservation. I asked the cashier what is the closing time at this location. She replied 8pm; however, the pickup truck needs to be return by 7pm. The cashier without my knowledge nor consent enter my return for 3pm. She never stated this to me nor did she ask me my return time. When I gave the gentleman the key for the pickup truck, he completed my online checkout with my phone with my permission because I did not know. When I returned the pickup truck at 6:50 pm,I was charged an extra day $39.95 for a rental that is $19.95 and $10 for insurance for a entire day. When I inquired, the cashier literally laughed and said I guess you will be calling the corporate office. My reply was that I would dispute it with my credit card. She replied that I would not be allowed to rent ever again. I think it is simply fraud. She said I should have read the paperwork. My reply was you are required to ask me for my return time instead you made up your own.

KEYSHA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

M YOOKO S. 
Clasificación:
3.0

I am very unhappy with my experience. Please call for details. 5615036437

Giah S. 
Clasificación:
4.0

Shorter wait time in line

GERARD B. 
Clasificación:
5.0

Inside dirty

DIONNE T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kacie I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISE M. 
Clasificación:
1.0

El cliente no dejó un comentario.

ALI A. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

Great customer service.

WILLIAM H. 
Clasificación:
2.0

I chose this location as I had used it once before for a long move and everyone was nice and professional. The staff here are very unprofessional and all I saw was a lot of playing going on. No customer service skills whatsoever. I ordered a dozen moving blankets and never received them but was charged for them. If I managed this store I would clean house and get some people in there that can provide good customer service. This place pretty much looks like the halls of a high school with a bunch of juveniles joking and playing around with each other. I don't care what people do when you have no customers but when you have people there please be professional and friendly towards them and let the play time with your coworkers wait until they are gone. Horrible place.

Vickie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

VAREL D. 
Clasificación:
5.0

Excelente

EITHER G. 
Clasificación:
5.0

Kevin was absolutely amazing in helping me out! Would definitely work with this location again

JASON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard L. 
Clasificación:
2.0

Customer service was very very Bad Especially on the people working in the yard where they had me go back to the office a few times because he just didn't feel like moving trailers around that was after having me wait for half an hour because he was drinking his coffee oh his breakfast from Dunkin' Donuts

Ulises P. 
Clasificación:
4.0

The check in process is always a hassle. Twice in the past that I've rented from this place and as soon as I get my truck the mileage did not match the documents and the fuel gauge does not match either

Basem A. 
Clasificación:
5.0

The office clerks and equipment were excellent. However, upon returning the equipment, the gentleman who received the tow dolly in the yard was not helpful, unprofessional. He did not want to remove the chain of the tow dolly that was hooked to my vehicle. He said "This is not my problem, you have to deal with it" and he walked away. I am a long time customer as you can verify it in my rental records but this gentleman is not customer friendly nor deserves to work at that place.

NICOLAS S. 
Clasificación:
1.0

When I picked up the trailer, there were numerous employees walking around the lot but not one of them was helping the line of customers waiting to pick up. Eventually one of them started helping the waiting customers. When I returned the trailer they made an error and I was charged over $400 more than I should have been. The girl helping me couldn't fix it and she told me the manager would have to do it. She went to find him and returned, telling me he was busy and he would fix it and call me later that day. No call and billing error still not fixed.

Kenneth K. 
Clasificación:
4.0

The customer service when I first got there was good. Had help hooking up the trailer. But when I had to return the trailer it took a good 10 minutes before I found anyone around. I ended up having to ask a child if he knew of anyone that worked there. And then he went into a room that looked like they were having a dance party. Very unprofessional.

ROBERT E. 
Clasificación:
5.0

the process for picking up and dropping off was very easy. Staff were all very friendly and helpful.

Stephen F. 
Clasificación:
5.0

I was treated well, I suggest you continue doing the same.

Claudia W. 
Clasificación:
4.0

I had to sweep dirt from the box before loading. It was not clean. Drivers cabin was not clean and had foul smell.

RAMAZAN S. 
Clasificación:
4.0

Staff well versed and very polite

Peter S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Great service and staff

Judith P. 
Clasificación:
1.0

I had a horrible service , been misinformed of the process for uhaul, i was lied to as well and I had to waste 3 hours with an agent who spoke lies at the every end. I WILL NEVER USE UHAUL AGAIN. I almost lost my job because of this company and I will most definitely will be compensated somehow for my HORRIBLE EXPERIENCE

Santo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonah B. 
Clasificación:
4.0

Long line due to failure of the online reservations/pick up system that sucks.

Cezar C. 
Clasificación:
4.0

I sat outside in the truck as instructed by the signs. I sat there for about 15-20 minutes. I figured because it was raining heavily no one was willing to help me. Finally it quit raining and I saw a man in a u haul shirt. I asked him what the "story" was? He said oh just leave the keys in the truck and you can go. This was not what the signs had stated.

ROBERT A. 
Clasificación:
4.0

The agents were all very friendly and helpful but they were more interested in discussing their own personal dramas and life stories with each other than staying focused and getting the customer helped in a fast manner. I also did not appreciate that one of the agents had a customer on speaker phone while handling his personal business for everyone in the store to hear. I also did not appreciate the guy outside who clean's the trucks asking me for a tip and when I told him I didnt have cash he said “but you have a cash app”. It was very unprofessional.

AIYANA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSANNE C. 
Clasificación:
4.0

Inside the truck was not clean from the previous user so as a result I had to pay a cleaning fee when returning the truck.

Heshan R. 
Clasificación:
1.0

You guys have the wrong person, I did not rent a truck for you recently

HAZEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR M. 
Clasificación:
5.0

Easy and friendly! Dont change!

Leonardo B. 
Clasificación:
4.0

Not only did U-Haul change the truck I had reserved a month earlier and confirmed several times before pickup, it was not there and was given a much smaller truck. Also, two days before pickup U Haul changed the pickup location (which prevents jumping to another company much closer) to several miles further away. That means more mileage and more trips for us to move our house, which means more mileage again. This is unacceptable and I was warned by several people not to rent from you all due to this same "bait and switch routine" that has become common place for you as shucksters. Get professional....I don't blame the kids working there who did a very good job getting the wrath of several customers for the same thing. 561-603-0750

Joseph H. 
Clasificación:
5.0

Truck was just a little dirty inside the cab. Like a drink splashed all over the radio. The front windshield was also pretty dirty. But service was great and the truck got the job done.

VICTOR G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Folasade M. 
Clasificación:
5.0

My rental was supposed to be from Sisters Towing but when I arrived they didn't have a trailer that small . I went to your dealer on Okeechobee Blvd and they had what I needed and their service was great .

WALLACE D. 
Clasificación:
5.0

The personnel were very helpful. We were so tired from two days of Moving they were great

MATTEO R. 
Clasificación:
5.0

inventory was an issue, it was there, but I was assigned a different trailer, hookup staffed cleared up....I got the unit requested. This location has a lot of different units available. I like this spot, even if it's out of my zip code.

HOSEA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY D. 
Clasificación:
5.0

Kevin Davis is THE BEST AND MOST CUSTOMER CENTRIC MANAGER.

Imran A. 
Clasificación:
1.0

El cliente no dejó un comentario.

JULIO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTNICHOLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASA D. 
Clasificación:
2.0

El cliente no dejó un comentario.

ZACHARY W. 
Clasificación:
3.0

We we're not advised to add fuel or that the return location would be closed so we needed pictures of the gas and mileage and returned the key prior to doing this.. Renting was somewhat awkward without any information but went fairly quickly..

Wendy J. 
Clasificación:
2.0

tried to report damages due to truck leaking, had to wait for the owner to be available, he just gave a phone number to call which prompted an online claim. Haven't heard anything yet, it's been almost a week!

Sandra L. 
Clasificación:
5.0

I was empty bottles of water inside the driver cabin

Sergio S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rashan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
4.0

The tech that installed the hitch was top notch. The cashier was not. Spent too much time looking at FB on her phone.

Douglas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGEEN K. 
Clasificación:
5.0

Great service

CARLOS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Javoris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W. 
Clasificación:
1.0

customer service is very poor and one of employ whoever work outside is delivering truck to the customer he is so bad and rude with customer. That guy works 07/11/2021 (Sunday) morning. U haul need to replace That person from the location.

A S M J. 
Clasificación:
5.0

All good

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM V. 
Clasificación:
4.0

Avoid lines!!! If you guys say that oline check in will be the key to save time, then..... do it. But complete online check in DOESN'T WORK and you have to wait in line 45 more minutes.

Miguel S. 
Clasificación:
5.0

I was in and out in no time fast and reliable.

ZAIDA M. 
Clasificación:
5.0

Staff was friendly and helpful.

JEANNINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARION B. 
Clasificación:
4.0

The staff was excellent but the truck's air conditioning didn't work properly. The air only came through the vents near your feet no matter which setting you placed it on.

JAMELL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY E. 
Clasificación:
1.0

Charged me cleaning fea after I cleaned the truck

DAREN H. 
No se han enviado comentarios para esta ubicación.

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