Customer Reviews for U-Haul of West Palm Beach

11,559 reviews

4371 Okeechobee Blvd   West Palm Beach, FL 33409
(E Of Military)

(561) 684-0428

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(561) 684-0428

4371 Okeechobee Blvd
West Palm Beach, FL 33409
(E Of Military)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

once again, I used U-Haul to move and scheduled a week in advance, and my truck was not there at the time I scheduled it for. And because of that, I lost a lot of money. I will probably go with a different truck rental place next time.

Thomas Witmer 
Rating:
5.0

Customer did not leave a comment.

JUAN VELEZ 
Rating:
3.0

Inside service staff were exceptional. Return staff outside not as accommodating. Had to go inside and get checked out as team outside were busy talking with friends. I was told yeah, I’ll send your email a receipt. I wanted a receipt to show vehicle was returned timely and no issues. Because he was busy with a friend,I went inside where the young lady inside was. Great. Didn’t get her name. This was about 11:30 am 3/25/24. Thanks

Bonnie Weiss 
Rating:
5.0

Customer did not leave a comment.

TRANG COREY 
Rating:
5.0

Kevin Davis and his crew made getting the Hitch installed a pleasure Very friendly Crew Couldn't have done more He deserves Credit as Someone UHAUL wants to recoginized

Al Linder 
Rating:
5.0

open trailer being not available for one way rental is something that would stop me from using again having to tow back 550 miles to return didn't make sense

Edward barth 
Rating:
3.0

The trailer was very dirty and had massive water leak. Very disappointing. I do not think that anybody maintains the trailers. The goal is just to rent them out never gonna rent U-Haul again…. budget is the way to go…

ROBERT A 
Rating:
3.0

Truck drove horrible

JEMESHA ROLLINS 
Rating:
5.0

Customer did not leave a comment.

Jean-Claude Lackey 
Rating:
3.0

It took 2 trips and over an hour on the phone and a total of 3 weeks but the manager Kevin noticed my frustration and did a good job resolving the situation.

Sam Hanna 
Rating:
5.0

Customer did not leave a comment.

MARVA ALEXANDER 
Rating:
4.0

Customer did not leave a comment.

William Brady 
Rating:
4.0

Customer did not leave a comment.

Dorcas Shurberg 
Rating:
5.0

Customer did not leave a comment.

Patrick Spears 
Rating:
5.0

Customer did not leave a comment.

Christin Boyd 
Rating:
5.0

Customer did not leave a comment.

Randy Caruso 
Rating:
3.0

Pick up Location was very far away from moving location. Trailer had trash inside including 1 plastic container with straw, three used napkins, two cloth rags, and a water bottle on outside fender. Top closing and lower locking areas were rusted and the lower one required an improvised metal hammer device to lock & unlock it. The Jamaican outside employees were helpful & polite. The 12 foot UHaul road well.

JOSEPH COEN 
Rating:
5.0

Customer did not leave a comment.

MIGUEL SANMIGUEL 
Rating:
5.0

Customer did not leave a comment.

JOHN BELFORT 
Rating:
5.0

Customer did not leave a comment.

ANTHONY GOSINE 
Rating:
5.0

Customer did not leave a comment.

tracey Richardson 
Rating:
1.0

Truck had no AC! Floor was covered in food and the whole cab was filthy and disgusting!!

Peter Blashki 
Rating:
3.0

Of the people working in the office, only one of the 3 had even a reckoning of a smile. One did answer but no emotion and the other 2 looked as if you didn’t matter ans one stayed on his phone. The guy that unloaded the dolly outside, now he was engaging and acted like an employee should. From the laughter down to the business side he was great. Now I tried to change the drop off point. I was told to call the 1 800 number which I already did and sat on the phone forever. So I called the desires drop off point and they simply told me to call back the 1-800 number or be charged $200 some odd dollars for using the wrong drop off point. Not the U-Haul I works for as a young man! My how times have changed!

RICHARD SIMMONS 
Rating:
2.0

Staff in the yard were useless

Jeffrey Palumbo 
Rating:
1.0

Charge me for xtra day on my card

Jonathan Tillman 
Rating:
5.0

Customer did not leave a comment.

Carleen Daniels 
Rating:
4.0

Customer did not leave a comment.

Sandra Lagasse 
Rating:
5.0

Customer did not leave a comment.

LASTENIA TERRY 
Rating:
5.0

Auto Transport has seen its day.

Mark Shaw 
Rating:
5.0

the person who takes orders on the phone needs to know more about the parts you sell.

rachael muse 
Rating:
2.0

Lets just say I had to wait 20 minutes to hook up the trailer (which I had to do myself) and move a few out of the way to get the one that had the correct license plate on my invoice. Customer service inside was very nice, but the fact that I had to wait and hook up the trailer myself was not very pleasant. Not to mention I did not have anyone verify that it was hooked up properly and that the lights/turning signals were working properly.

Jeffery Grajewski 
Rating:
5.0

Customer did not leave a comment.

JORGE ZAYAS MARTINEZ 
Rating:
4.0

My booking was at the location in 9377 Highway a1a. I showed up and the trailer was not available, I never received an email or text saying to go to a different location. I now had to go south and I hit a huge amount of traffic, and this added an hour to my commute!

Brian Nelson 
Rating:
5.0

Even though this location was SHORT handed they strived for great customer service

Antoinette Johnson 
Rating:
5.0

Customer did not leave a comment.

Tangenika williams 
Rating:
1.0

The staff was very unprofessional I ran trailers and trucks from U-Haul about 3 to 6 times per month in different states This location has got to be one of the worst locations there is to employees who were supposed to help me with my trailer for one. They were very rude not willing to help just sat around as if I had to beg them I would never ever ever go back to this location again and I do recommend someone looking to retraining the employees from the front desk, who are watching movies on their phone to the two gentlemen they were supposed to be helping customers with equipment

hector escobar 
Rating:
5.0

Once they finally got the right part: they did an effficient install

fred gaber 
Rating:
5.0

Customer did not leave a comment.

DANIEL CAMBRONNE 
Rating:
1.0

the service is terrible. I made an appointment on Monday for the next Tuesday and several days in advance they called and told that they need to move my appointment one week forward. terrible. when I made the appointment I have the price for $180, when they started installation the price were increased to $260. the reason was mention - we do not know, who provided you the price. but I got it from the same location. terrible and terrible, highly unrecomended. I will write the same review on google.

Grigorii Bakalin 
Rating:
4.0

Customer did not leave a comment.

Larry Ashby 
Rating:
5.0

Excellent service, vehicle and I got last minute movers too through U Haul. Movers were good. I forgot my airpods in the U haul by mistake. Kevin the site manager was prompt on action, he recovered and kept them secured for my pickup later on. The staff service while picking up and returning was exceptional too. Great job, will rent again. The only constructive feedback is for the U Haul website - I did not quite clearly found an option to return truck to different location. When I used to choose it, it was removing the original pickup location. Please check it later. Thanks.

Nirav Jadav 
Rating:
5.0

Customer did not leave a comment.

Nestor Marasigan 
Rating:
3.0

My only issue is I reserved a truck from sisters towing on southern. I also reserved a an appliance dolly in which that location did not carry and I had to drive to this location to pick one up but couldn’t get the one I needed because they didn’t have it. Then was told I had to drop the dolly back off at this location and still bring the truck back to the other V location. Moving is stressful enough, this was a huge inconvenience in an already stressful situation.

SOPHIA DERILIS 
Rating:
3.0

I reserved a 20ft truck but noo e at Uhaul could find the keys so I was given a 26ft truck which was WAY TOO BIG. Also paid for a dolly but was charged for two and there were no dollies in the truck. After getting to the warehouse we were called by Uhaul and had to drive all the way back to pick up the dollies which put us behind schedule. Terribly disappointed. Won't go back to this Uhaul.

andrea gerber 
Rating:
5.0

Rental was filthy inside and out othe than that all was sufficient.

Herbert Dodson 
Rating:
5.0

Customer did not leave a comment.

Colin Murphy 
Rating:
3.0

I was disappointed that the first truck, they gave me was on empty and i was charged twice for insurance.

Shirley Scott 
Rating:
2.0

20 foot truck I reserved was not ready, they could not find the key. Then I got the remaining one and the AC did not work. I also reserved the dolly and there was not one available.

WANDA GEORGE 
Rating:
5.0

Chris was excellent

Gerald Vassilatos 
Rating:
5.0

Customer did not leave a comment.

Dominique Pierce 
Rating:
5.0

Customer did not leave a comment.

Bryan Stockwell 
Rating:
3.0

windshield dirty - no fluid storage area had debeos from previous renter.

Patricia Cohen 
Rating:
1.0

The Ac in the truck stop working the tire on the truck was making weird noise I was scared

Alexis Cornelius 
Rating:
5.0

Customer did not leave a comment.

scott newquist 
Rating:
5.0

Customer did not leave a comment.

Norman martin 
Rating:
5.0

Haul offer veterans discounts.

Kenneth Scott 
Rating:
4.0

Need more staff, long line to pick up rental.

Eddie Tremble 
Rating:
5.0

Excellent outstanding service and equipment.

octivio ricardo delarz 
Rating:
2.0

Customer did not leave a comment.

Roberto Villamil 
Rating:
5.0

Great place to rent from

JULIUS DAVIS 
Rating:
3.0

Customer did not leave a comment.

Althea Grier 
Rating:
5.0

The staff were very polite & professional. They completed the Hitch install in record time. I would strongly recommend them.

Edward Faulkner 
Rating:
3.0

Your people are great! Your systems are poor.

Michael balch 
Rating:
5.0

Customer did not leave a comment.

Casey Cortina 
Rating:
5.0

Customer did not leave a comment.

Nestor Montalvan 
Rating:
5.0

Customer service was very professional 👏 I was having pains during that time but I was able to smile 😃 because of her professionalism thanks.

valerie ellington 
Rating:
5.0

You sent me to three locations that did not have the equipment or were closed before I got to Okeechobee nothing but a big runaround I was not happy

Patrick Egan 
Rating:
5.0

Customer did not leave a comment.

LUIS M ROJAS 
Rating:
5.0

Customer did not leave a comment.

Werner Arujugo 
Rating:
4.0

Customer did not leave a comment.

GERARDO CAICEDO 
Rating:
5.0

Customer did not leave a comment.

Jose Espinosa 
Rating:
4.0

Customer did not leave a comment.

Christina Macallister 
Rating:
4.0

Our customer service Lady Not sure name was EXCELLENT She is an older Woman has a grand daughter verry helpful!

HERBERT DOBSON 
Rating:
5.0

Well taken care of excellent service

JEAN CAINES 
Rating:
4.0

The service from the employees was great. The trailer needed service, as the surge brake cylinder was not operating properly. There was a big clunk every time you stopped/started at a traffic signal.

Timothy Krutz 
Rating:
5.0

Customer did not leave a comment.

Jose Vega 
Rating:
5.0

Customer did not leave a comment.

Shamekia Morris 
Rating:
4.0

Nice. People truck was dirty

Richard Gregory 
Rating:
5.0

Customer did not leave a comment.

Zsolt Ezsias 
Rating:
5.0

Customer did not leave a comment.

Santiago Delgado 
Rating:
4.0

Customer did not leave a comment.

Oddy Corvil 
Rating:
5.0

Customer did not leave a comment.

Zsolt Ezsias 
Rating:
4.0

Customer did not leave a comment.

Tiai Stewart 
Rating:
5.0

Customer did not leave a comment.

Robert Wilkey 
Rating:
4.0

Keep up the good work

Jesse Jones 
Rating:
5.0

N IA

marcia greene 
Rating:
4.0

Customer did not leave a comment.

Robert Kuhr 
Rating:
5.0

The ac didnt blow cold air and the gas needle bearly moved and they charged me $40

Michelle Bravo 
Rating:
4.0

Customer did not leave a comment.

Nicolas Totherow 
Rating:
5.0

Customer did not leave a comment.

Danielle Farley 
Rating:
5.0

Customer did not leave a comment.

Santiago Delgado 
Rating:
4.0

Customer did not leave a comment.

dan olson 
Rating:
5.0

Customer did not leave a comment.

Michael Campbell 
Rating:
1.0

They way overcharged me for fuel. $54 and I just drove 20 total miles in the truck. Additionally, the clerk told me I didn't need to put gas in the truck as they were charging $1.00 per mile for the truck in addition to the daily rate of $19. They charged me for 4 gallons of gas and I only drove 20 miles. plus, a $30. fuel service charge. That is insane and I've already disputed the charge on my credit card. I would tell everyone I know to stay away from that location. They are not very honorable.

Dean Pagni 
Rating:
3.0

Customer did not leave a comment.

Felix Knight 
Rating:
5.0

N/A

ROBERT TORRES 
Rating:
3.0

As a woman renter, there are about a dozen or more men just standing around looking for work. They come over to you and it’s very very uncomfortable and a makes one feel unsafe. If there was another U-Haul in the vicinity I’d rather go there but there’s not one nearby.

CHRISTINE CORRIGAN 
Rating:
5.0

Friendly and knowledgeable people

Timothy Harris 
Rating:
5.0

Customer did not leave a comment.

kathleen hamon 
Rating:
5.0

Customer did not leave a comment.

RONALD JONES 
No reviews have been submitted for this location.

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