Comentarios de los clientes para U-Haul of Van Nuys

The guy that was working was rude. Not willing to help out.

When I rented the U-haul the previous week, it was $0.49 per mile. They charged me $0.89 and said they'd revise it and call me back to confirm. They did neither. Terrible customer service and they lied to me and ripped me off.

I was given a truck that had a lower odometer number than the paperwork I was given, so the after hours online drop off process did not work.

Quick, friendly service!

Nothing. I had an excellent experience.

The truck was disgustingly filthy on the inside on pawn return my receipt was amount was different than I'm now being charged. I was supposed to be called regarding questions about my bill and have yet to get a call however I did get a final receipt which is not a phone call this is unacceptable service.

It was perfect!

ALWAYS THE BEST! FRONT TIRE WAS LOW PER THE WARNING SYSTEM AND SHOULD HAVE BEEN CHECKED PRIOR TO ME TAKING IT OUT

Veri 😚

Great Service / Best Rates/ Reasonable Accommodations

The online pick up took way too long. I lost almost 45 minutes of the helpers I had hired because of it. My equipment was not ready. The lady that handed the keys to me was a bit rude at first. I think she was just taking on to much work for one person. She ended getting my equipment after I kindly complaint. Need to have more personnel at the location.

employees were inefficient for everything

The staff was rude. We expected a dolly, but be said no dolly is available since the others didn't gave it back. Really? Is that our problem now? I can't believe it! He talks too fast, he is rude, he just throws the phamplet where the instructions to return in it. Not only no dolly, we also had to change our 10' truck to a 9' Van. This is ridiculous. The customer service is just a complete ass! Not going back ever again!

they ask me to park at the train station I have to walk one block went I return the truck no easy.

Very quick and to the point. Great service.

Nothing, the pick up location was fine. I just had to drive further to get to it than I expected.

Truck was leaking from the inside of the cabin luckily my cargo was well covered and no damage on top of that the windshield wiper came off during rain while I was on highway had to pull over and adjust in pouring rain technical support and help put us on a long hold by that point I had figured out what to do to fix it. Should have gotten a full refund

Maybe to give some ropes and check againt return time

Staff was friendly and helpful Process was quick and easy

East check in and check out

This is my second time renting a uhaul and not problem they help pretty fast

Great location friendly personal

Staff was friendly and helpful

Jessica has really good costumer service keep people like that run you guys business THANKS 🙏

Great service both Staff members ( Elizabeth & ) were awesome. Highly recommended.

There was an item left in between the seats from a previous user which may or may not mean that it had been thoroughly cleaned in between customers. Other than that the experience was great.

Furniture blankets were dirty, with COVID going on this is not in compliance with any sanitary conditions. This needs to change ASAP. I was i formed the blankets are reused not washed etc. my daughter has medical conditions and is at risk due to the poor choices uhaul is making. I will not recommend this company for future business.

I rented trailer 1/5 2021 for 12 h for $14.99. Bring back same day at 8 :25pm. Received U-Haul Contract 22112293 today by may e-mail 9:06 am for total amount charge $49.11. This is BS !! Фshamed of you !!!!

They forgot to include the furniture pads we paid to rent. Our furniture got messed/scratched up because we didn't have any pads.

Good service

The agents at the desk could be nicer with better body language.

Excellent customer service!!!

Have the van that was reserved available. The location didn't have the Can that I reserved available and I was notified only 30 min before I arrived to pick up the van. Because of this I end up making many more trips to move my items and spend over $200 in gas.

Customer service was very bad. The girl with the grossly long nails that took care of me couldn't care less about the customers. Her tone of voice and demeanor, so bad. Extremely off putting. The other attendants weren't any better. Barely speak and show zero courtesy.

Good people

The young lady who checked us in seemed almost bothered she had to do a 'job.' Her fingernails were easily 1.5 inches long and it was PAINFULLY obvious that, due to this manual handicap, daintily tapping the keyboard carefully with the 'pads' of her fingertips was a fair indication this was a job she was not suited for. Also...no smiles. At ALL. No hint of "hey, thank you for giving us money and using our business." Just an uninterested, unsmiling, rote approach to her "job." Next---the truck. Filthy. What seemed like a thousand tiny waterspots annoyingly hampered the view. Sprayed cleaner to clean it. Wait, what?! The spots are still there?! Yes, because those thousands of little water-type spots were on the INSIDE of the windshield. Same Windex. Same unnecessary effort on the part of us, the renters, to clean a vehicle that should have been customer-ready from the get-go. Dashboard had light dust. We cleaned it with ArmorAll. Interior floor...dirty. And we Armorall'd the seats before we even sat in them. Pitiful experience.

Good customer service..good truck..

I tried to do everything online. I booked the vehicle put in my driver's license, credit card, everything. When I got to the location I could not complete the pick up with my phone. Something about not being able to track my location. Too many hoops to jump through. Your online system is flawed! I had to go inside, despite Covid concerns. The woman that helped me, Lindzey, was very nice but I still had to give her my information, driver's license, and credit card, AGAIN. Another young woman that had been working outside came and was talking to Lindzey without a mask ! I asked her why she wasn't wearing a mask. Her response was, “I was just going to put it on”, but she made no effort to do so. You are running a place of business and I need to feel safe in that place of business. I did not! I wish I had gotten her name. She should be fired.

Linzy and Isreal were very friendly and helpful

I would like to commend louis for his good customer service when I returned the vehicle. I would like to say that the personnel who assisted me when I started to borrow the vehicle needs to be coached on how to engage with customers. He was not accommodating and was mumbling when he talks. I was given a van that was not washed on the outside. It was dirty and it was parked in between two poles where it is difficult to back out from the parking lot. Van was dirty and unwashed. I hope the van can be cleaned before you let other customer use it.

Rt on time service is beyond excellent

I returned the trailer today Sunday 1 hr. Late at 6pm. Please,I hope i dont get charged for an extra day. Other than that All is good👍👍👍 Danial and Juliana are very nice.

le falta mantenimiento a la troca que rente por que me anduvo fallando con lo de el motor me andaba calentando i nesecitan mantenimiento grasias att:jose

Very friendly staff equipment was great return took 5 min. Keep up the great work!!

0.89 cent a mile is too much.

The lady call her self Mng L very, very rude and not understand. Unfortunately if she really the Mng not rite for this position. Very disappointed

The process was quick and easy, especially booking on line prior to prior to pick up.

The lady (heavy set) always has bad attitude and never smiles. I try to Avalos this location because of her.

My mobile check-in would not recognize my location. I turned every location option in Chrome and Maps on my phone, still no luck. Not sure if it's on my end. It was frustrating. I had to leave and return the next day due to the location being closed and not being able to get through to the 800 number.

Make sure all online ordered items are available at time of pickup. Ordered two dollies. Almost received zero but they were able to find me one. Would have made my moving process quicker.