If you go to this branch, you will not go anywhere else. Thank you Linzy
Shahriar M.Customer Reviews for U-Haul of Van Nuys
Testimonials From Recent Customers
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the only bad thing is that when it comes to picking up the truck it takes a long time the new system they have is very slow and the lady sent me to look for the truck and I found it but the keys was in the office so she sent me to look for the truck without give me the keys It seems that they do not know what they are doingEverything else was fine, I liked it when I returned it, the process was very easy
William M.The van smelled like manure. Every time no matter the location it has that smell. The vans need to be cleaned out before the next use. Or ask more questions what the vans are used for.
Dessilina F.The system of doing self register needs to be more user friendly. Constantly having issues. I will start to consider other options for rental if this continues.
Roger B.Very good customer service.
Mordehay P.The vehicle was clean but I had to add oil to the engine twice during my rental. Not acceptable.
Jay F.Place always nice and clean Grate facility manger very helpful She Always there first thing in the morning serving us as customer Extant
MOSHE Z.Wash it from the outside and sanitize it in the inside Please and thank you.
Brenda D.Why does everything need to be done online ? Replacing humans with machines ???
Federico A.Extraordinario servicio al cliente
EDUARDO F.Always a pleasure doing. Haines with Linzy's store.
Bader B.I was told to reserve via phone because they no longer reserve in person. The website was not operating properly and was trying to reserve for 30 minutes. Finally a staff member apologized and just reserved me in person. If you are going to force people to reserve online, make sure your software is operating properly and user friendly. I felt sorry for the manager and 2 employees. They were severely understaffed.
Roger B.Your service is excellent. It's great that you are there, Ms. Linzi
SHAHRIAR M.Lots of supplies. Easy to pick up your truck. Friendly. The truck smelled like pee…my only complaint.
Alisa G.I didn't like having to use my phone to drop the car off. but Linzy (and staff) was SOOOO helpful.
zachary W.To whom it may concern, I was blown away by the customer service I recieved at uhaul van nuys. The gm Linzy is on her game. I had several issues that she took care of with a magnanimous caring and concern. This young lady is cares about the customer and shows it by her astute attention she gave me, all the while handling and overseeing her outstanding crew. As far as I am concerned Linzy should be training General managers on how to a store should be run. I can not say it more clearly, uhaul has an outstanding asset in this young lady. I hope this comment is seen and has a direct beneficial effect on her and her crew. Bravo, Sincerely, Don O'NEIL
William O.I have an issue to refill the gas it says check your contract my contract said there was a 40 gallon tank when I put in 20 gallons it went from empty to 3/4 of a tank. What's the price of gas that means I put an extra $30 worth of gas in the tank because I was misinformed. Or everyone is getting scammed this sounds like a class actually suit to me.
Larry C.Incredibly impressed how well the store was maintained and managed. I was in an epic bad mood to start my day and hardly looking forward to going to U Haul but I was able to get in and out quickly. The store manager helped on my return and managed to make the entire process fast and seamless. I will def come back to this store. Cyrus
Cyrus F.Everything works good
Alexander D.Very good service and very clean equipment. Many thanks to ms Linzy
SHAHRIAR M.The back had a lot of planter dirt in it
JULIANNE H.Thank you very much Ms. Linzy for all the coordination. You are the best .
SHAHRIAR M.Wheel strap was damaged and I not noticed it I was going to be an unhappy camper when I loaded my vehicle. But it was corrected, yet paying better attention by some would be a good thing.
Brian M.EXCELLENT customer service!
Tatiana A.Agent was super friendly, polite and provided great customer service. Would highly recommend to everyone!!!
MARY R.Brianna and Gio were very helpful. Great customer service and smooth process overall. When we returned the truck Brianna took her time to find my missing phone. Highly recommend this location.
Harold P.I strongly advise everyone to rent a truck from this location.
SHAHRIAR M.I was overcharged and given a new receipt. I didn't receive my credit either.
Leilani L.Was charged for insurance when I declined it.
Carlos S.The U-Haul team was wonderful. I delayed my pickup date several times and the reservation team went along with all the changes with no hassles. I then extended my rental time twice and again the U-Haul folks were wonderful. This was a very pleasant experience.
Les R.Ms. Linzi, thank you very much for your good coordination and help.
SHAHRIAR M.Man i don't know many people who consistently have a good attitude the way linzy does. She's always professional, kind and courteous. Really, that can be said about everybody there. Everyone there makes you feel welcomed. This location is a gem.
Joshua C.The young woman who works there was extremely helpful and should be promoted. She went beyond to help answer my questions
Magnolo B.I can't remember if it was Juan or Jose who assisted us, but he was fantastic and very polite and accommodating..
Karen J.All the time to rent the truck is duty and the person the worker Is no due the jod
Rodolfo E.The truck was great and I'd especially like to highlight that Linzy Granger was quick, professional, friendly and made the experience there wonderful. If you need any further feedback, please don't hesitate to call or text me at 949-690-7921. I would be more than happy to chat! It was my best U-Haul experience yet :)
SPENCER DANE A.I did not see any areas that needed improvement. I was helped by the store's general manager and she did a fantastic job. She was kind, she got me in a truck quickly, with fuel, and I was on my way. I experienced the same efficient service when I returned the vehicle. And for those reasons, this particular store runs smoother than others I've rented from.
PHILIP I.Thenks 👌👌👌
MAYIS V.This was my favorite U-haul experience by far. Giovanni and Bri provided really excellent customer service and made the whole experience fun and easy. I'll be excited when I need to rent from U-haul again!
MEGAN S.I really do not know how to describe Ms. Linzy. She is hardworking and always tries to keep her customer happy with a beautiful smile.
SHAHRIAR M.What an efficient way to move. I was expecting the worst and got the best. Manager Ms. Granger is a delight and should be valued.
Charles F.I ordered 20ft they gave me 17 it's horrible
Gevorg M.Brianna was awesome. Very personable, smart, knew her stuff and hitched up the trailer perfectly. I'd highly recommend her for a merit raise.
ERIC T.Linzy is a superstar!
Arey K.Employees were all amazing, very helpful as the mobile version was confusing and glitchy.
Jacob Y.Pues sinceramente creo que no pueden mejorar, todo está muy bien ordenado, y los que atienden la tienda muy bien 👍🏼 gracias 🙂
Olvera M.Ms. Linzy Granger is one of the best managers there and I am grateful to her .
SHAWN M.Brian good and professional worker
israel P.Briana was very friendly and great a costumer service
LUIS C.Ninguno
FRANCISCO S.Linzy was very helpful and nice. My experience was great and will definitely reccomend.
Lorens A.The women who helped me out was super sweet, super responsive, and seemed like the person who cared the most about this businesses success!
JUSTIN ALAN Y.Lyndsy took care of me! She was awesome!
Rene P.the gas gauge was not working and it told us that it no longer had gas, and when we put it on, the gas stopped because if I had enough gas more than 10 miles driving and drops of gasoline fell all the way.
MARTHA LIDIA G.There was a huge problem with my reservation. About 2 hours befor the pick up time I got a call from the booking manager that the trailer I booked (6' x 12' cargo) is unavailable and as a replacement I can rent cargo trailer. I was shocked. I arraged people, parking, and the whole travel and everything has to be cancelled. I asked about availability of cargo 5' x 8'. THere was one available and I rented it. I was not able to pack all my stuff but it was better than nothing. It whould be great if U-Haul company would prevent such situations because it can cause damages including financial damages for your clients. And if it happens, your clients are left alone with their problem.
Bartlomiej G.There was a box from the previous person that rented it full of garbage in the back of the truck. The cab of the truck smelled like cigarettes and had ashes all over the place!
BRANDON Y.Smooth transaction Friendly staff.
Paul C.Front desk girl was very friendly she helped me with everything I needed.
EDGAR P.GREAT CUSTOMER SERVICE
ABIODUN F.I appreciate the help of Brianna, Henry and Carolina, especially during the time that I picked up my truck. They were incredibly busy and experiencing technical difficulties with the credit card machines which they restarted a few times (might be time to upgrade) and they still processed my rental in a timely manner. They were really kind and customer service can go south when met with stressful situations, but these 3 individuals remained calm and took initiative to help customers out. ¡Gracias!
JOSSELYNE R.The young girl inside the office was not helpful at all; she had an I don't care attitude. She needs some customer service training and an attitude check. The man receiving the equipment was more helpful although he was very busy receiving return trucks.
victor R.We ordered a uhual from another location and they didn't have what we ordered in stock so the manager told us he was going to give us a $50.00 credit guarantee for the inconvenience and set up a new reservation at this location. He said this would make it where we did not have to pay anything. The new place we had to drive to on Van Nuts did have the trailer but the general manager Nicole was rude and she charged us again and more for the same order we already had. She was very dismissive and had an attitude whenever we asked a question. We ended up getting a smaller dolly and instead of refunding in the shop she said she would text me a refunded receipt but it was never sent.
ketran C.Lindsay was exceptionally knowledgeable and helpful and I really appreciated how upbeat and professional she is. The location is clean and organized and everyone seems to enjoy working there. I am very impressed.
Jake R.Nice friendly efficient staff, helped us find the correct vehicle for an odd shaped load.
Paul O.The interior was dusty and had some ashes and a little bit of trash here and there🤷🏻â€â™€ï¸
Julianne H.I have rented from other locations and this location ran by Linzy is my favorite. I go out of my way to rent from here. They always have what I need. The staff (especially Linzy) is pleasant and always a pleasure to work with. They are never delays and I'm usually in and out quickly with my equipment. Until my next reservation!
Bader B.Everything was fantastic. I really hate moving but, luckily, Brianna and Michael were there to help make my experience pleasant and painless. Not only were they knowable and informative, they were kind and patient as well! I would definitely recommend U-Haul based on the employees at this location.
Victoria Y.Just make sure that vehicle appearance, fuel level details in your website are up to date.
Paquito M.Linzy was very helpful. I had a mistake on my reservation and return but Linzy had resolved the issue immediately. Thank you. I would use your service again.
Zaida S.