Customer Reviews for U-Haul of Van Nuys

5,780 comentarios

7610 Van Nuys Bl   Van Nuys, CA 91405
(& Saticoy)

(818) 786-6400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 786-6400

7610 Van Nuys Bl
Van Nuys, CA 91405
(& Saticoy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Service was polite, quick, and very helpful.

Dean S. 
Clasificación:
5.0

Everything is ok

Marco A. 
Clasificación:
4.0

One more person should be able to assist the person in customer service.

Isidro A. 
Clasificación:
4.0

It took to long just to get my rental and dropping it off I saw I was charged for things I didn't even add or use like a dolly and furniture pads a total of $17and we left the gas where we got it and they charged me an additional $12 for gas they charged $29 that they shouldn't have.

Miguel G. 
Clasificación:
4.0

I like and do t like the app for check in. It's a double edge sword. If I knew about it before I arrived, my experience wouod have been a bit better. However it was easy to use and a breeze to return.

Bryant S. 
Clasificación:
5.0

No screaming!

Charmaine S. 
Clasificación:
3.0

Total waste of time reserving online. When I got to the shop I still waited 45 min. to get the vehicle. The 'new system' can only be operated from a phone. At one time I saw 7 people all on the phone trying to finish the massive registration process to get their rental. Toward the end I was asked for the contact info of "somebody who knows you". WTF? Took several tries before my 80yo parents would answer an unknown number. Van was smaller than advertised, side doors don't fully open so you loose of foot of access. A QUEEN MATTRESS DOES NOT FIT IN A 9' VAN without riding on the wheel wells. The rubber floor may preserve the cabin bed but its hell trying to move anything in and out and there's rubber all over sides of my furniture now. I will never ever use U-HAUL again.

MICHAEL S. 
Clasificación:
5.0

PLEASE make sure that when you make a reservation, you are informed THAT YOU HAVE TO HAVE A CELL PHONE TO START THE WHOLE PROCESS

Ritch E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina T. 
Clasificación:
5.0

Your new system sucks. I hate having to do everything on my phone

Robert M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mahnaz F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mahnaz F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gladys C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thu Shelly N. 
Clasificación:
2.0

The truck was making all kinds of odd noises (Motor Exhaust etc), the location was creepy, people came in talking to themselves and answering... I would consider my experience bottom of the barrel. And for what I paid I'd be a lot better off at Home Depot or Lowes and rent one of their trucks. Better service, better vehicles, and cheaper. The only reason I considered u-haul was because I needed a loading ramp or lift gate, and I was not convinced I could get that at a home improvement store.

Derek C. 
Clasificación:
1.0

Returned my trailer on 6/23 which was 3 days before it needed to be back. The guy at U-Haul who unhooked my trailer said that he'd check it out. On Sunday, 6/26, I got charged $30 for “an extra day” even though I returned the trailer BEFORE I needed to.

Alaina D. 
Clasificación:
2.0

I don't know how uhaul is supposed to work so I don't want to pigeonhole this location, but what is the point of making a reservation if you have to do the whole thing over when you are there on your phone? It's a waste of time and redundant

Jason G. 
Clasificación:
1.0

The online check in is horrible takes a long time and full of error. Much simpler faster and easier to get help from an actual prrson

Rose S. 
Clasificación:
5.0

Customer parking for short rentals.

Diana P. 
Clasificación:
1.0

This new system is aweful shouldn't have to scan in every time nor scan out it's a pain in the a#% and takes up too much time what happen to the customer service when the employees would check you in and check you out …. I have to by a van now because I hate this new process 

FREDERICK Z. 
Clasificación:
1.0

El cliente no dejó un comentario.

Sammy A. 
Clasificación:
5.0

All is well.

CHESTER L. 
Clasificación:
5.0

Bravo , for you company, the service was more than perfect, l rent almost every week ,truck never disappointed ,by (costumer service,)all the time nice smiling,and ,very professional, specially , (LINZI) imbe All the time,your loyal customer, thank you.

SHAHRIAR M. 
Clasificación:
4.0

Check out was quick and easy no problem with getting my cash deposit back, very friendly and professional. Gracias

Bernice B. 
Clasificación:
1.0

After I have returned the truck. The girl, named Lenzi, overcharged me. I've realized that after receiving email. I had to come back about 10 miles on a busy afternoon. These were the extra charges: 6 gallons of gas for $48, when I had to bring the truck with 1/4 full and was exactly what I had in the tank. $30 for service charge to fill up the gas. $20 for bringing the car outside of the working hours, which is absolutely wasn't the case, since time of return was 4:30 pm and still the store was open. Once I came back the girl gave me a refund with an attitude. Anyways, the service is horrible at this location. I still checked the receipt and still I see the $20 charge that wasn't taken off. Hopefully someone will give a lesson to this location so they don't repeat this again. Thank you, Zorayr Nalbandyan'

ZORAYR N. 
Clasificación:
1.0

Couldn't give me the box I bought online. Was switched to this store after three other stores because apparently the truck I wanted wasn't available anywhere.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

Nice employees

Patricia R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley V. 
Clasificación:
1.0

When I picked up the truck, it had 1/4 tank gas. I returned it with 1/4 tank gas. I was still charged $54 for gas. I went inside and tried to get it fixed, but they want me to come back on Monday and speak to the manager. Very disappointed.

Vivek D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Gilberto R. 
Clasificación:
5.0

A very no problem experience to pick up the truck do what I have to do and bring it back so highly recommend this U-Haul dealer

HOWARD L. 
Clasificación:
5.0

El cliente no dejó un comentario.

zach T. 
Clasificación:
5.0

The inside was a bit dirty with tissue paper. And a bit of a urine smell

Alexsandra E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shlomo K. 
Clasificación:
5.0

The lady at the front desk with very patient and kind we do appreciate Courteous she was.

Leon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
1.0

Stop trying to make things more automated. Reservations are there for a purpose. I shouldn't have to reregister for a vehicle if I already filled out information online.

Daniel I. 
Clasificación:
3.0

For one thing I felt that this location took advantage of me I returned the vehicle with the quarter tank of gas as I had received it and I was still charged a fuel fee I spoke to a representative at this location named Henry who noted this over charge and now I am waiting for a refund to my credit card which has not been done I hope someone calls me and tries to resolve this matter

David L. 
Clasificación:
5.0

Thank you so much for your assistance

SERGIO C. 
Clasificación:
1.0

This location is a nightmare and the staff was not helpful - The new system of having to do everything by yourself on your phone is a NIGHTMARE!! I had rented two Vans in the previous month at a different location. They insisted that my CDL was fake when I uploaded it to the link - My reference was called and they hung up on him. I told the staff that and they insisted that I get another one. I explained what happened with them hanging up and they were like OH WELL!!! you need a new one. No one from staff went over to check the Van with me to confirm Van had no dents or check on the gas level. Upon my return I let them know Van was very low on oil. I had to ask someone to please give me a copy of my receipt. I was questioned on the gas level. I received it with 1/2 a tank and brought it back with 1/2 a tank. I told the person had someone checked it with me at the time I got the Van we would not be having this conversation. I was told OH WELL - Its the way its going to be going forward so get use to it. Honestly I don't see how you can go this route. Equipment should be checked out by staff and renter before driving off. Its like I was at The RED BOX checking out a movie. I have a very large network which include a group of 500 Tailgate people for the Rams and I have and will be sharing my experience with them. I will also be posting my negative experience on Facebook and Instagram.

Annabella B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lourdes V. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCTAVIO V. 
Clasificación:
4.0

I walked in and ended up doing 70% of my booking. I was expecting that I would be helped 100%z

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO A. 
Clasificación:
5.0

Excellent,Excellent thank you so much ms Linzy

Shahriar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIORDAN D. 
Clasificación:
2.0

On line check in process at location is very counterproductive , have to go to the yard search for a specific truck number among 20 others which look identical. What happened to customer service? Biggest let down of all, once I was able to locate the truck, it was disgustingly dirty and blocked front and back.

Steve Y. 
Clasificación:
4.0

Manager on duty was efficient and helped expedite my rental.

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey M. 
Clasificación:
5.0

Thank you and God bless you!!!! Keep up the good work

Rafael C. 
Clasificación:
2.0

Not enough staff to return nor dispatch equipment.

Joel A. 
Clasificación:
1.0

My issues are with your new online system. It is just awful and super hard to use. The people at the location are super helpful but after I left and had to do things on my own on the site it was a ridiculous process. I am a long time costumer and I am not happy.. I have a feeling that a lot of people aren't happy.

Dennis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mkhitar H. 
Clasificación:
3.0

The self check in using website still does not work properly. Getting error messages. When reserving online, it requests to rake picture of drivers license. When picking up it request drivers license. What's the purpose of doing it twice. Website is not user friendly l.

ROGER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jesus R. 
Clasificación:
4.0

Stop using the phone to book everything. It's frustrating and a pain in the ass. Whatever happened to customer service and having a human being help you with your service requirements?

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael J. 
Clasificación:
3.0

Your online pick-up system is terrible. I won't be renting from UHaul again because of it. You took something very simple, checking out using a reservation number, and made it complicated and time- consuming. Your staff is poorly trained to use it and the entire experience was incredibly frustrating and made you lose a future customer.

David M. 
Clasificación:
1.0

The company has made it impossible for on site staff members to rent a vehicle to a customer. The checkout process on an app is a ridiculous and deceptive business practice. You make multiple pages of links that have choices preselected and change the location of the “I don't want this stuff” option between pages. This should and will be reported to the BBB. My guess, based on my ratings and how I assume a corporate environment will react, you will blame the rating on the individual location instead of yourselves. Let me be clear, it is about you, not them.

Brian B. 
Clasificación:
5.0

If you go to this branch, you will not go anywhere else. Thank you Linzy

Shahriar M. 
Clasificación:
5.0

the only bad thing is that when it comes to picking up the truck it takes a long time the new system they have is very slow and the lady sent me to look for the truck and I found it but the keys was in the office so she sent me to look for the truck without give me the keys It seems that they do not know what they are doingEverything else was fine, I liked it when I returned it, the process was very easy

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genaro C. 
Clasificación:
5.0

The van smelled like manure. Every time no matter the location it has that smell. The vans need to be cleaned out before the next use. Or ask more questions what the vans are used for.

Dessilina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louie C. 
Clasificación:
4.0

The system of doing self register needs to be more user friendly. Constantly having issues. I will start to consider other options for rental if this continues.

Roger B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew K. 
Clasificación:
5.0

Very good customer service.

Mordehay P. 
Clasificación:
3.0

The vehicle was clean but I had to add oil to the engine twice during my rental. Not acceptable.

Jay F. 
Clasificación:
5.0

Place always nice and clean Grate facility manger very helpful She Always there first thing in the morning serving us as customer Extant

MOSHE Z. 
Clasificación:
5.0

Wash it from the outside and sanitize it in the inside Please and thank you.

Brenda D. 
Clasificación:
3.0

Why does everything need to be done online ? Replacing humans with machines ???

Federico A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose B. 
Clasificación:
5.0

Extraordinario servicio al cliente

EDUARDO F. 
Clasificación:
5.0

Always a pleasure doing. Haines with Linzy's store.

Bader B. 
Clasificación:
3.0

I was told to reserve via phone because they no longer reserve in person. The website was not operating properly and was trying to reserve for 30 minutes. Finally a staff member apologized and just reserved me in person. If you are going to force people to reserve online, make sure your software is operating properly and user friendly. I felt sorry for the manager and 2 employees. They were severely understaffed.

Roger B. 
Clasificación:
5.0

Your service is excellent. It's great that you are there, Ms. Linzi

SHAHRIAR M. 
Clasificación:
5.0

Lots of supplies. Easy to pick up your truck. Friendly. The truck smelled like pee…my only complaint.

Alisa G. 
Clasificación:
5.0

I didn't like having to use my phone to drop the car off. but Linzy (and staff) was SOOOO helpful.

zachary W. 
Clasificación:
5.0

To whom it may concern, I was blown away by the customer service I recieved at uhaul van nuys. The gm Linzy is on her game. I had several issues that she took care of with a magnanimous caring and concern. This young lady is cares about the customer and shows it by her astute attention she gave me, all the while handling and overseeing her outstanding crew. As far as I am concerned Linzy should be training General managers on how to a store should be run. I can not say it more clearly, uhaul has an outstanding asset in this young lady. I hope this comment is seen and has a direct beneficial effect on her and her crew. Bravo, Sincerely, Don O'NEIL

William O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAHRIAR M. 
Clasificación:
3.0

I have an issue to refill the gas it says check your contract my contract said there was a 40 gallon tank when I put in 20 gallons it went from empty to 3/4 of a tank. What's the price of gas that means I put an extra $30 worth of gas in the tank because I was misinformed. Or everyone is getting scammed this sounds like a class actually suit to me.

Larry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pablo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Araksi T. 
Clasificación:
5.0

Incredibly impressed how well the store was maintained and managed. I was in an epic bad mood to start my day and hardly looking forward to going to U Haul but I was able to get in and out quickly. The store manager helped on my return and managed to make the entire process fast and seamless. I will def come back to this store. Cyrus

Cyrus F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSCOE CLINTON F. 
Clasificación:
5.0

Everything works good

Alexander D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAHRIAR M. 
Clasificación:
5.0

Very good service and very clean equipment. Many thanks to ms Linzy

SHAHRIAR M. 
Clasificación:
4.0

The back had a lot of planter dirt in it

JULIANNE H. 
Clasificación:
5.0

Thank you very much Ms. Linzy for all the coordination. You are the best .

SHAHRIAR M. 
Clasificación:
4.0

Wheel strap was damaged and I not noticed it I was going to be an unhappy camper when I loaded my vehicle. But it was corrected, yet paying better attention by some would be a good thing.

Brian M. 
Clasificación:
5.0

EXCELLENT customer service!

Tatiana A. 
No se han enviado comentarios para esta ubicación.

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