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tom E.Customer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
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The reservation process was a breeze and the cus service from start to finish was top notch. :)
nicholas B.No issues on drop off.
David L.It was perfect, there would be nothing to improve
Joseph S.Too expensive. Put the mileage calculator on the page
Andrew B.This location wasn't the issue, the issue was they moved my reservation a half hour to this store, I thought when you reserved something then it was fucking reserved at where you reserved it. Then they “upgrade me for free to a larger U-Haul†which I didn't want because it was to fucking big. This store was fine. The U-Haul I got didn't not shift well.
Alex B.Nothing to share. Streetsboro is our go to rental location. Always quick,efficient and friendly
Alane M.The equipment should be serviced and in good running order before it's rented out.
Debra C.The truck I used had a severe driveline vibration and shifted hard. Seems to me the joints on the driveshaft are worn out causing shuddering and vibrations. Truck felt unsafe to drive. Please maintain your trucks better. Staff was very courteous though.
Justin S.I was charged extra for moving blankets which I did not use. Not satisfied with the extra charge for that.
Chuck B.Inspect vehicles mechanically. Truck I rented was dangerous. I returned it same day didn't keep it the 24 hrs I rented it for
chris C.Great staff when picked up as well as when dropped off. I got a call a few hours before letting me know there was an accident near the store and they wanted to let me know an alternate route to take to avoid delays. That was really unexpected and much appreciated!!
John H.Good use of technology, this is my preferred location because of their friendliness and efficiency.
William M.This location is the best in the area. Everyone there is friendly and efficient.
Jon G.I have rented from the Streetsboro Oh location about 5 or 6 times over the years. They are always attentive, always friendly and equipment is always clean and ready to go.
Alane M.Extremely kind and helpful staff
Anthony G.Be sure to get extra insurance just incase. I did and was thankful. No problems upon return either.
Shalon S.While I was afforded the weekly rate for a pickup truck, I returned it two days early because I was required to be at work (the other maintenance technician had personal emergencies and my attendance was therefore mandatory). I washed the truck and filled it up accordingly. I feel I should have been refunded “something†as a lieu of courtesy; especially when that vehicle could be rented by another patron because of my early return. I think a $15/day early return gesture is not only appropriate, but it is a business acumen which would distance U-Haul above and beyond their competitors.
Thomas V.I rented a 5x8 trail it was very good, but they need more or better tie down attachment points.
Donald U.Excellent experience! Brienna couldn't have been more helpful and accommodating. I will definitely be renting from this location again. Gracias.
Ken C.Quick and courteous service
erik D.Again U-Haul attempted to rent me an UNSAFE and Dangerous trailer. I give U-Haul 7 days to reply to me in writing. Or I will be forced to do the following: Challenge the rental amount on my card, report the unsafe practice to the BBB and the Ohio attorney General. to have until July 8th to respond in WRITING!
Mark H.Best UHaul experience ever! Processional and friendly staff.
Julie E.One of the best U-Haul locations we've ever used, and we used them often while we lived in Ohio. Wish I'd rented our 26 foot truck from them, because Cuyhoga Falls location was absolutely the opposite.
Cher H.Nothing to improve. Terrific customer service every time
Jon G.Brie was great. Thanks!
Mike W.Girl was accommodating given I'm terrible at backing up trailer. She had tool to lift trailer off hitch and easily move into spot. I recommend giving her a raise she was excellent at customer service
Jeffrey J.Amber was great. it was a quick and easy process to pick up and drop off
Jon G.The gentleman that works at this location is very knowledgeable. We were greeted when we walked in the door, he was very friendly. Our experience was flawless
Shannon Q.Truck was very clean, a/c could have worked better! Other than that it was decent.
Greg K.Great customer service. Very friendly & helpful,
Gregory S.Greeted well, in and out easy, thank you so much.
ROBERT S.My experience was smooth and fast. Both out and in.
Erik A.Prompt and professional service. Would highly recommend
Lou V.They forgot the dolly that I ordered, but we came back ASAP and they allowed us to take the dolly rental by looking up my order by phone number. Staff was friendly and apologetic, no complaints!
Donald D.Everything was great! All the employees were kind & pleasant. I don't have a single complaint.
Christopher S.Very easy rental of a 12 foot trailer. Professional hookup and no issues at all. Estos muchachos hicieron un gran trabajo.
Tim K.Everything went as planned. Vehicle was ready as scheduled.
Scott C.The manager at the store was great. I came in last min when my personal trailer broke. He was quick, efficient and pleasant.
Joseph K.Maybe rentable booster seats for shorter drivers? All in all a great experience and well run operation.
Dawn S.Amber is a great representative of your company. Excellent customer service!
CHRIS M.Amber was fantastic she had my trailer rental prepared when I walked in the door. She greeted me by name having never met her before and she said you're right on time. She completed her business with the customer in front of me and my trailer was hooked up and I was on the road in 15 minutes. She was polite and respectful and very professional. It was a very good experience thank you.
Nick B.Very friendly
Thomas P.Phil was quick, kind and helpful. They seem to have equipment other locations do not.
Michael K.Great experience. Simple quick location had an issue reached out and left me a voiceMail with their solution and it was perfect and didn't require me to call back to verify simply show up and all is good. In and out easy. Thank you. Will rent again.
KRIS R.Great customer service.
John S.Nice people to rent from, thanks for always having trucks available. I like buying propane here too.
Kevin O.we got there to pickup the trailer and were told to call customer service, we were given the run around by them and told our account was on hold because of your store in Springfield Ohio said we had words with them the last rental we got. their guys were rude and smarted off to my employees.We had reserved the trailer a week before and was never told about the hold until we were at the store to pickup the trailer that was 150 miles from home.
Chip W.This is the 4th time I have used this Uhaul location in the last 3 years. They are the best.
JIM M.Always good service. Highly recommend
Herbert M.