Comentarios de los clientes para U-Haul of Streetsboro

I had originally reserved a truck at a Hudson location and was told that I would need my cell phone to check in. No problem. What I didnt understand, or was not told, was that the business was closed and that I needed to check in and get a code to get a key from a key box. I called Streetsboro Uhaul and they were great! They had a truck for me and set me up quickly and I was on my way to get my work done. I would recommend them to anyone.

Awesome service!

Gas was not completely half, but we needed to have it atleast half full. Otherwise, it was a good experience.

Staff was very nice and extremely helpful.

Very nice people working there

I wish I could get a discount. I am a repeat costumer. Thanks

Friendly and efficient service

Great service and clean truck. Thank you.

Didn't have vehicle pulled up and ready. Massive pot holes entering

Why would you charge me $20 more if I drop off after hours? I showed up to return during your business hours to save the $20.00 and waited for 20 minutes while the U-Haul person politely answered inane questions from a potential renter on the phone. If I had done after hours ( and still with-in my contract time), I could have been in and out in 2 minutes. My complaint is not with the U-Haul person having to be polite on the phone, but that fact in this day and age of computerization, no-contact, etc. you PENALIZE me for doing an after business hours return. I think that is plain wrong. Chris Andrews

I think I was helped by Cassidy, but I may have gotten her name wrong. She was absolutely fabulous. Again, blown away by the difference between U-Haul and Budget. Never ever ever using Budget again. U-Haul will always have my business.

great people

Great customer service. Truck was clean. Easy reservation, pick up and return.

trailer had not been cleaned of snow from previous evening. had to shovel 6” of snow out of trailer to get motorcycle into trailer. otherwise, service was great.

Everyone I talked to at the Streetsboro location were very helpful I would strongly recommend this location

Super easy pick up and drop off. The store was very clean and organized.

very helpful to get me better rate via another drop off uhaul

Very friendly, helpful staff! I know this is one of those service industries that attracts demanding consumers, but you'd never know it at the Streetsboro U-Haul! Been a faithful customer for years.

I can't think of anything, pleasure to due business with Uhaul.

I had some issues with my movers not calling or showing up on the day of my move. Not only did Phillip and has staff extend my time for the truck due to this unforeseen incident, bu the they also directed me to the Uhaul Movers information and I was able to book excellent movers on the same day to move me. EXCELLENT!!!!

Keep doing what you're doing.

Very friendly staff

The desk service person was extremely helpful and scheduled me for an extra half hour that I needed. Easy in and out picking the truck up and dropping it off

Staff is always friendly and helpful.. I usually go out of my way to go to this location specifically both for rentals as well as propane refills.

Amanda was amazing!! She was so helpful and made me feel like a valued customer. She was approachable and a very kind individual. We need more workers like her.

I was very disappointed to find that a meaningful amount of truck space was consumed with a dolly that I did not order, and that I did not need. Instead of being able to use the entire floor space I had paid for, I had to work-around this attempt to up-sell me after leaving the store. Next time I need a truck rental, I'll start somewhere besides U-Haul.

The customer service at this uhaul is excellent. Everyone I interacted with made the rental process easy and seamless.

uour agent was quick, friendly and efficient. thanks for a pleasant experience.

The young woman that helped me with my rental was very knowledgeable and helpful . I would rent from there again .

Mr. McCoy, at the Streetsboro Ohio site was very courteous, professional, and answered any questions I had. It was an excellent experience: Thank you: James Bressi

Management displays a nasty attitude. He shows no care towards customers. His response to customers concerns are nonchalant.

We were not told that the $28 safe move insurance was per day and when we returned the truck, our bill was $56 more than what was quoted. We would like a refund for at least one of those days of that $28. Thanks.

Trailer light connector did not work. I had to buy a battery operated LED light to put on trailer for night driving. Was doubled talked on rate don't think I really got the best deal.

Phillip was fantastic!

When using mover helpers, please have contact info. My movers canceled at last minute and now I can't get a hold of anyone to get my money back from the emails that I have which have no contact phone number

The pickup truck could have been vacuumed way better and wiped down in general better inside especially during a pandemic. It did not seem clean to me at all.

Great Service

The employees were friendly and efficient. The truck was ready and clean. The pick up and drop off were seemless. The only thing that was not perfect was that the truck has a strong cigarette smoke smell. Once someone smokes in a vehicle I don't think You can get the smell out.

All went well, Would not change a thing. Excellent customer service.

Nothing Everyone was so personable!!

Online system worked well for booking. Good rental experience. Will use for future rentals.

Staff were very friendly and helpful. Phillip was very accommodating as I needed to return the rental after hours. Lot is set up for easy hook-up and drop off.

Phillip was very accommodating in confirming and accepting the change in drop-off location.

The app to return the trailer was not functioning. In addition, I am not technically challenged and I did not find the app intuitive or easy to use - too clunky. Consider adding a direct link to returns. Thanks, Mike