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Vincent T.Customer Reviews for U-Haul of Streetsboro
Testimonials From Recent Customers
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I rented a 5x8 trail it was very good, but they need more or better tie down attachment points.
Donald U.Excellent experience! Brienna couldn't have been more helpful and accommodating. I will definitely be renting from this location again. Gracias.
Ken C.Quick and courteous service
erik D.Again U-Haul attempted to rent me an UNSAFE and Dangerous trailer. I give U-Haul 7 days to reply to me in writing. Or I will be forced to do the following: Challenge the rental amount on my card, report the unsafe practice to the BBB and the Ohio attorney General. to have until July 8th to respond in WRITING!
Mark H.Best UHaul experience ever! Processional and friendly staff.
Julie E.One of the best U-Haul locations we've ever used, and we used them often while we lived in Ohio. Wish I'd rented our 26 foot truck from them, because Cuyhoga Falls location was absolutely the opposite.
Cher H.Nothing to improve. Terrific customer service every time
Jon G.Brie was great. Thanks!
Mike W.Girl was accommodating given I'm terrible at backing up trailer. She had tool to lift trailer off hitch and easily move into spot. I recommend giving her a raise she was excellent at customer service
Jeffrey J.Amber was great. it was a quick and easy process to pick up and drop off
Jon G.The gentleman that works at this location is very knowledgeable. We were greeted when we walked in the door, he was very friendly. Our experience was flawless
Shannon Q.Truck was very clean, a/c could have worked better! Other than that it was decent.
Greg K.Great customer service. Very friendly & helpful,
Gregory S.Greeted well, in and out easy, thank you so much.
ROBERT S.My experience was smooth and fast. Both out and in.
Erik A.Prompt and professional service. Would highly recommend
Lou V.They forgot the dolly that I ordered, but we came back ASAP and they allowed us to take the dolly rental by looking up my order by phone number. Staff was friendly and apologetic, no complaints!
Donald D.Everything was great! All the employees were kind & pleasant. I don't have a single complaint.
Christopher S.Very easy rental of a 12 foot trailer. Professional hookup and no issues at all. Estos muchachos hicieron un gran trabajo.
Tim K.Everything went as planned. Vehicle was ready as scheduled.
Scott C.The manager at the store was great. I came in last min when my personal trailer broke. He was quick, efficient and pleasant.
Joseph K.Maybe rentable booster seats for shorter drivers? All in all a great experience and well run operation.
Dawn S.Amber is a great representative of your company. Excellent customer service!
CHRIS M.Amber was fantastic she had my trailer rental prepared when I walked in the door. She greeted me by name having never met her before and she said you're right on time. She completed her business with the customer in front of me and my trailer was hooked up and I was on the road in 15 minutes. She was polite and respectful and very professional. It was a very good experience thank you.
Nick B.Very friendly
Thomas P.Phil was quick, kind and helpful. They seem to have equipment other locations do not.
Michael K.Great experience. Simple quick location had an issue reached out and left me a voiceMail with their solution and it was perfect and didn't require me to call back to verify simply show up and all is good. In and out easy. Thank you. Will rent again.
KRIS R.Great customer service.
John S.Nice people to rent from, thanks for always having trucks available. I like buying propane here too.
Kevin O.we got there to pickup the trailer and were told to call customer service, we were given the run around by them and told our account was on hold because of your store in Springfield Ohio said we had words with them the last rental we got. their guys were rude and smarted off to my employees.We had reserved the trailer a week before and was never told about the hold until we were at the store to pickup the trailer that was 150 miles from home.
Chip W.This is the 4th time I have used this Uhaul location in the last 3 years. They are the best.
JIM M.Always good service. Highly recommend
Herbert M.Great rental experience. Staff was friendly, equipment was awesome and drop off was easy. Thank you very much
ken G.Nothing to improve Fast and friendly service
Jon G.Great Truck and Excellent Service.
Michael V.The truck was very clean but surprisingly old. I believe it was a 12+ year old vehicle with 140k miles on it. While operable, it lacked modern conveniences that most of us have come to expect in even base model vehicles(Bluetooth/hands-free, back-up camera, etc)
Greg H.Fast and easy rental.
tom A.I was very impressed with the service I received and the condition of the truck. Will definitely choose this location again.
Kristina S.Great service rep
Paul F.Thank you! Service & Equipment 🌟🌟🌟🌟🌟
Robert M.Update vehicles, make sure they are in good repair, if the speed is limited, inform the customer prior to them renting the vehicle.
Ken P.Employee was very polite and professional.
Rebekah S.Staff - young lady- was very prompt and friendly- great job
Troy B.My truck had a very clean interior. I was not thrilled with its reliability, though. I have to call roadside assistance because of a dead battery. This caused a several hour delay in my plans. (We were on our last trip). The brakes were also spongy. I had to step gard in the brakes to bring the truck to a stop.
Ronald G.Both Larissa and Amber were very professional, courteous and helpful.
Todd S.All good. No issues.
Mark S.I have no suggestions. They were great!
debbie S.Girl in this place were very nice and helpful.
David T.Update your fleet, my truck was pretty worn out
David J.