Comentarios del cliente para U-Haul of Stockton

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul of Stockton

Grado total:

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Rosalie G.
Grado:

El cliente no dejó un comentario.

Roy E.
Grado:

In general, for longer mileage and interstate moves, the trucks are very uncomfortable. There isn’t any insulation in the cab and the noise from the engine is quite loud. You can’t have a conversation or hear the radio. Not too mention the whistling from the aerodynamics. The worst part is the truck should have some basic automotive functions, like cruise control and blue tooth capability. After 13 hours driving the lack of cruise control is ridiculous. These are basic safety items that longer moves should have, especially for how costly it is to rent the truck to do an interstate move.

J C.
Grado:

EXCELLENT.....

Jeffery R.
Grado:

The girl that took the car at the one 800 number was a complete rude lady And I didn’t get the trailer I wanted that I said I wanted and then the guys at U-Haul said that the trailer was reserved and sat there until the next morning when I return the other one thank you so much U-Haul for another stupid horrible experience

Shiawana H.
Grado:

El cliente no dejó un comentario.

David C.
Grado:

El cliente no dejó un comentario.

Jeff R.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

El cliente no dejó un comentario.

Marcelo L.
Grado:

Excellent customer service

David C.
Grado:

Billing errors with deposit and credit back on credit card.

Soeurn R.
Grado:

El cliente no dejó un comentario.

Anudeep G.
Grado:

El cliente no dejó un comentario.

Katherine L.
Grado:

I'd ordered furniture pads, but once I was there, I was told they didn't have them. He then found half of what I'd ordered, which helped. I wasn't able to check out on-line as I'd been told; the previous day I was told to go to another location, so maybe it was only the previous place that allowed on-line checkout. The guy behind the counter was friendly and it went fine.

Ramonni K.
Grado:

Nothing. Divid provided me with the best customer service. One of the best service I had dealing with Uhaul. I will referral friends and family to the Wilson way location.

Benoise F.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

El cliente no dejó un comentario.

Carolyn K.
Grado:

El cliente no dejó un comentario.

Rachael P.
Grado:

I had to wait 20 minutes past my reservation time to be helped. You need more staff to check people in, especially on a weekend. I was moving out of state and was on a tight schedule, so the delay was inconvenient.

Garrett O.
Grado:

The customer service staff at this location was and is OUTSTANDING!

Barquis C.
Grado:

El cliente no dejó un comentario.

lordrammohmand S.
Grado:

El cliente no dejó un comentario.

Michael P.
Grado:

Poor service.

Rosemary W.
Grado:

El cliente no dejó un comentario.

Devon S.
Grado:

El cliente no dejó un comentario.

Kayla L.
Grado:

After 20 minutes of trying to log in to return the truck via Uhaul Share 24/7 and 15!minutes of waiting to speak to a representative (after hours) we realized I couldn’t return my equipment because I was registered the incorrect truck. (This was 8:30 pm) No apologies, no discounts... just rude customer service and charged more than I was quoted!

Ananthu K.
Grado:

UHaul changed the pickup and drop off location. No email was received on the drop off location change. The distance between the reserved pickup location and where I was redirected was 27 miles away, but offered only 20 miles as compensation. When the truck was returned the odometer was ONE mile above the limit and UHaul charged me $0.40 plus tax! What a business model!!

Susan Lynn K.
Grado:

Need new manager. Alejandro was rude and condescending and very unwilling to accommodate my needs

Rita S.
Grado:

The right side mirror came off when I tried to close it. It had no bearings and was just stuck on the pole. Luckily we were moving just a few blocks. the inside of the truck was clean and everything else was fine.

John L.
Grado:

Quick, clean, and to the point.

michelle R.
Grado:

El cliente no dejó un comentario.

Jesse R.
Grado:

El cliente no dejó un comentario.

Shane F.
Grado:

El cliente no dejó un comentario.

Juanita F.
Grado:

Just the outside of the truck wasn't clean but overall it was a great experience

Juan R.
Grado:

N/A

Glenward Darnell B.
Grado:

El cliente no dejó un comentario.

Joshua P.
Grado:

The online pickup with the phone is a great concept. I'd say prep people for how long it takes to complete the process, it took nearly ten minutes for someone to tell me they were checking me out. I didn't mind the time, I just didn't no what to expect and wondered if something went wrong. Then something did go wrong, it wouldn't let me update the odometer or gas or anything it just said I was good to go. So I left, I took a picture of the odometer and gas just in case there was a dispute. Also there was no furniture dolly in the truck even though I was charged for it. The guy who checked me in when I dropped it off was super chill. He laughed and said he knew there wasn't a dolly in there because he didn't put it in the night before. He said not to worry he would just check it in as if I got it, no harm no foul. I noticed later I still paid the ten bucks for it even though I never got it or used it. Not about to go through the hassle trying to get ten bucks back. I'd just say that you need to make sure the staff puts everything in the truck that is requested or let me know that I need to go inside and get it. Maybe you told me that and I didn't see it. Either way, I'd still recommend you guys, I was thankful everything went well and I was able to return it early and not have to pay for the additional day. So it that was nice. Thanks!

Maxine T.
Grado:

El cliente no dejó un comentario.

Eugene B.
Grado:

El cliente no dejó un comentario.

Darwin B.
Grado:

I was supposed to pick up in Manteca. Go pick it up, find out I have to go to Stockton to pick 1 up. This is crap. Let alone the extra miles going back to Ripon.

Amy B.
Grado:

El cliente no dejó un comentario.

Jaime A.
Grado:

Wash outside the equipment.

Martha W.
Grado:

I ordered a small 19.95 truck in Modesto. Had to go to Stockton to get it. Then I didn't get the 19.95 truck, they gave me the 29.95 truck. So I had to pay mileage from Stockton to Modesto and back to Stockton. I didn't get what I wanted and had to pay more than I thought. I thought I was going to get the small truck and pick it up in Stanislaus county. Not a happy camper for sure. I have heard from others that this is how they are.

Juan C.
Grado:

El cliente no dejó un comentario.

Kyle Maynard M.
Grado:

Great Service Great Trailer

Duane M.
Grado:

El cliente no dejó un comentario.

Justin S.
Grado:

El cliente no dejó un comentario.

Ted Ward H.
Grado:

No need

Ronnie C.
Grado:

I was accommodated after my initial order was a logistical nightmare. I would recommend if a truck and trailer (in my case it was an auto transport trailer) are on the order that Uhaul go out of their way to make sure that both vehicle are available at one location, even if it means Uhaul brings the trailer to the truck pick up location. Customer service should be a priority and the customer should not have to do work that Uhaul should do.

Jamie E.
Grado:

From the moment I set the reservation, UHaul was great. Professional,courteous, helpful. And communicative. The only slightly negative part, I was given the date my box would arrive at my destination and i scheduled moving help for the next day. The box actually arrived almost a week early. That’s great! They sent an email notification saying I would be called. No one called because it was so early. Once I called them we changed my delivery date to the following day and it all went smoothly. Even the little hiccup was handled easily. Suggestion: if the box arrives sooner, call the customer. They may be there and anxiously awaiting the box arrival.

Jay X.
Grado:

The truck stink like rotten/spoil meat, the truck kept beeping while driving and the passenger side mirror will not adjust so that the driver view is not impair.

Perry H.
Grado:

Better communication skills Customer service skills need to be addressed Younger representative was overwhelmed at the time of drop off. Wait time and return took a total of 30 minutes. Rep. ask me to go and take photo of mileage or I would have to wait ( rudely). Customer's (3) who had been there for sometime (looked frustrated) went back and forth with rep. due to some problem. Rep. kept asking them "who's number is this?#(more than 4x's). When my transaction was finally complete, I found that I still had the truck keys. Went back into the facility and asked rep. " Would you like the keys to the truck?". He was surprised/embarrassed - customer's whom were still there,laughed. They nust have been there going on an hour. NOT THE BEST SERVICE

Anthony S.
Grado:

I'm think for those like myself that needed a pick-up for a home depot run $75 is a tad much, perhaps something like 50 for $50 you get the pick-up and fifty miles for $50.00 any miles afterward could be like ninety eighty cents. I even asked some friends what they thought and most agreed it sounded fair. (the lady's really likes it) plus it might bring a whole new group of renters

Benjamin R.
Grado:

1. The computer system was not working well (or the CSR was trained well to use it) when I came for pickup. I was at the counter for nearly 30 minutes and we had to go through the transaction no less than five times before the computer system would accept my payment. Each time the CSR had to start over for some reason. But the CSR was very nice and apologetic. The problem was that he was by himself and by the time we were done a line of frustrated customers had formed. 2. The fuel in the truck was 1/4 tank less than what the contract said on in. I should have run inside to inform the CSR, but I had already been there way too long. I could not afford the time to wait in that long line of frustrated customers while the CSR struggled with the computer. So I left, thinking it will cost me less to put a few extra gallons in this thing than waiting here for another hour. 3. THIS IS MY MAIN COMPLAINT AND WHY I WILL NOT BE GIVING UHAUL MY BUSINESS ANY MORE: We rented a 26 ft truck...were given the 20ft. No biggie until we ran into some snags packing. It took us a two hours longer than I expected to pack the truck. Thus I returned it two hours later than my EXPECTED return time. I was charged for another full day for being two hours late. The CSR explained that he had that truck reserved for pick up at the time I was supposed to return. For lack of a better word, this is a stupid practice and I say that from my own experience working in the car rental industry. Things come up, people are late. I am sure I am not the only customer to underestimate packing a moving truck (how often do most customers do this...once every 5-10 years???). I cannot believe that you book the same truck to go out at the time it is supposed to come in. We would never do that in car rentals as things come up and people are often a bit late returning. But we would NEVER hit them for another day if they were only a couple hours later than their expected time. 4. The CSR also charged me for gas. Suprise suprise. The CSRs must be trained on nickle and diming customers rather than on customer service. I explained that the truck went out with less gas than he (yest the same CSR) indicated on the tag. And that I was returning it with MORE gas than it came with. Still I was hit for the gas in addition to the full day late charge. We accomplished about half of our move of a 2600 square foot house yesterday. We have two more moving days scheduled. I will consider using Uhaul for these if I am contacted to make this right. If not, I will consider Uhaul a company that I will likely never use again. Should someone like to contact me, my cell phone is 2095984189, my email is breece@pacific.edu. Thank you for reaching out to get my feedback, I hope it helps.

Micheal W.
Grado:

The employee that checked us out was very nice

Frank S.
Grado:

El cliente no dejó un comentario.

Thomas W.
Grado:

El cliente no dejó un comentario.

Jendy A.
Grado:

El cliente no dejó un comentario.

Paul C.
Grado:

El cliente no dejó un comentario.

michael C.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

Seems unreasonable for a location to be staffed with only one person... Both times - during pick up and delivery, that is all that was there. They were working, just seems to be a not business friendly decision.

Chris G.
Grado:

I needed to change the drop off location. Danny the “drop off manager” was not helpful on the phone. When I asked him to check tome sure it was the correct Wilson Way Stockton site he told me I’d need to Google the location to make sure it was the right one. I said I needed the one I’d used multiple times before, a company site, and he said “they’re all the same” which thy are not. You’d think your employee would know that and be able to help me instead of making me pull that up.

Scotty P.
Grado:

Not happy about the money was first told it would be around 200 dollars then it turned into 400 plus turned trailer in one day early but no money back probably never again

Perry H.
Grado:

There is nothing to be changed with this location. Great service!

Juan C.
Grado:

El cliente no dejó un comentario.

Mark B.
Grado:

My original location was Sacramento. I had to drive to Stockton to pick up my vehicle. Utterly ridiculous!

Chimen B.
Grado:

The truck was not in the best running condition and I had put the correct amount of gas in and the agent gave me a hard time

Erica M.
Grado:

All good keep up the good job.

Jay S.
Grado:

El cliente no dejó un comentario.

Thomas M.
Grado:

El cliente no dejó un comentario.

Quintin Ray G.
Grado:

Service was great just had a bad experience with the equipment too small

Marc C.
Grado:

The gas was completely empty upon pick up and I almost ran out of gas due to the closest station being 1.4miles away. The truck was one of the dirtiest vehicles I have had from U-Haul and it looked like barf was on the headliner. I ended up returning it with more gas than I got it

Maricris N.
Grado:

El cliente no dejó un comentario.

Clifford A.
Grado:

El cliente no dejó un comentario.

Kashina L.
Grado:

I was charged for an extra day even though I returned the truck early. The location is in the middle of nowhere so my app wouldn’t work on my phone.

Sonja F.
Grado:

I have had a great experience everytime I have rented a van from this location. Customer service is always courteous and quick. I rent vans from this location approximately once or twice a month. They are organized and very clean. The customer is a priority with all the employees. I let anyone know about this location that ask's me where to rent a UHaul vehicle from. Thank you to all the employees for a wonderful experience.

Antonio C.
Grado:

El cliente no dejó un comentario.

Laura S.
Grado:

Great and fast service. It was easy both checking out the cargo van and bringing it back.

Lucinda S.
Grado:

The young man that assisted me was very helpful and made my time there as useful as possible, very good experience.

Lanika B.
Grado:

El cliente no dejó un comentario.

Benson M.
Grado:

El cliente no dejó un comentario.

Melvin P.
Grado:

Emlpoyee was not listerning to me, over charged, and told me where i should return which was out of my way

Christina L.
Grado:

El cliente no dejó un comentario.

Denise S.
Grado:

Just keep doing what you're doing

Lan N.
Grado:

nothing

Lisa P.
Grado:

My complaint is I bought a tarp at the same time I rented the truck and the dam think fell apart first time we used it the rings came out and it totally unraveled highly disappointed and couldn’t bring it back cus I didn’t have packaging that sucked cus it was garbage and it was used properly it wasn’t covering anything out of the ordinary and it fell apart

Ho Tai Z.
Grado:

El cliente no dejó un comentario.

Edwin L.
Grado:

El cliente no dejó un comentario.

Maria P.
Grado:

El cliente no dejó un comentario.

JOHN L.
Grado:

El cliente no dejó un comentario.

Richard R.
Grado:

I had a great experience with U-Haul. I will be back for sure

jack M.
Grado:

El cliente no dejó un comentario.

MICHAEL N.
Grado:

Someone cancel our order this created a Hugh problem

cheryl H.
Grado:

Nothing

Nicole E.
Grado:

El cliente no dejó un comentario.

Lani Bain S.
Grado:

El cliente no dejó un comentario.

Sonja F.
Grado:

El cliente no dejó un comentario.

Sandra Monica P.
Grado:

When calling it takes too long to get a employee to answer. Too long of a wait but overall it was a good experience.

Fred R.
Grado:

We didn’t get the trailer we reserved because it was broken nor at the location it was suppose to be at

Manuel T.
Grado:

El cliente no dejó un comentario.

Joyce Audrey E.
Grado:

El cliente no dejó un comentario.

Bruce L. | Overall Experience |
Grado:

Great service, friendly people

Karla W. | Overall Experience |
Grado:

Staff was friendly and helpful

Rita W. | Overall Experience |
Grado:

Great Service!

DYZAN K. | Overall Experience |
Grado:

They were extremely helpful and friendly and professional. The professionalism at Stockton and Lodi have made me a staunch and loyal customer for life

No reviews have been submitted for this location.

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