Customer Reviews for U-Haul of Southside

5,108 comentarios

102 S Union Av   Bakersfield, CA 93307
(& Brundage)

(661) 323-2511

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(661) 323-2511

102 S Union Av
Bakersfield, CA 93307
(& Brundage)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert M. 
Clasificación:
5.0

Great Service

Farod N. 
Clasificación:
5.0

The only thing I would advise is that make sure the tire pressure is check. But overall it was the best service. 

emma J. 
Clasificación:
5.0

Absolutely painless rental experience. Knowledgeable staff, hooked up the trailer for me and checked the lights and connection was secured properly. Would absolutely recommend this location to a friend if one were to need their services.

JUSTIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

You guys need to reconsider overhauling this whole location. From customer service by Martha Cruz), to product quality (old, dirty, overcharged, unkept truck. etc) I could write so much more about this terrible experience...but don't want to get upset again! People away.... you've been warned!

Sophia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amparo H. 
Clasificación:
4.0

Keep up the good job

Juan P. 
Clasificación:
5.0

One of the tires on the trailer was very worn, likely unsafe and needs replacing

April G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony W. 
Clasificación:
2.0

The U-Haul rental I received smelled like it was burning while driving it they said it had more gas then it what it actually had it wasn't even washed from the outside I have rented from other U-Haul locations and this was by far the worst vehicle I have ever rented the light in the trailer didn't work the door key of the passenger side was almost failing off and the vehicle had been in some kind of accident it had small claims stickers all over the front part of the cab this vehicle should have not been placed on the road at all

BRITTNEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier L. 
Clasificación:
3.0

You all charged me an additional 13 dollars for extra miles on my trip, but you did not reimburse me for the additional 30 dollars of gasoline I left in the tank. We will never use your service again.

Jonathan C. 
Clasificación:
5.0

Easy in out. Was what I expected

Melanie T. 
Clasificación:
5.0

I never went to this location because uhaul had to have the trailer towed because it got on fire.

casey S. 
Clasificación:
5.0

Uhaul need to give the right location that fits the customers drop off needs the first time so they does not put up miles driving around to different recommend location that are closed only to go to another one and accumulate miles.

waqas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marco A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Usman L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan C. 
Clasificación:
5.0

Was having internet issues while trying to pay for a 10' truck and tried to register on my phone the website froze

destiny F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

juan G. 
Clasificación:
2.0

Truck was given on empty gas tank, and it smell like cigar.

Julian A. 
Clasificación:
2.0

Too many things to do in order to rent, such as downloading id, checking equip with pictures on link and told to wait outside in 106 temp until rep came to check out our return. White Lane location was quicker and more efficient

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
1.0

Initial reservation was online. Called 2 hours ahead of time to confirm reservation and if anything changed. I was told everything was good to go. I arrived only to wait at front desk with no greeting for 10 min. After finally speaking to representative she informed me they did not have the truck and proceeded to up sale me totally backing me in a corner due to my circumstances and budget. Truck changed, price changed, per mile changed. Poor Customer Service. On top of that while I was leaving I seen an employee backing up a 30' truck and smash into a parked trailer pretty hard. Another employee near by looked over and turned a blind eye. I'm sure they will pass the blame of damage onto their Customers. I wasn't given the 50.00$ dollar discount online Uhaul promise's if they don't have what you ordered. I will never come back and or refer family or friends. I will be taking my business to Home Depot and Penske.

Curtis Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

Bueno

Stephen M. 
Clasificación:
5.0

Great staff!!!

Kehlani D. 
Clasificación:
2.0

Customer service definitely needs to be better!

Crystal F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francesca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felipe V. 
Clasificación:
1.0

I made reservations for a pickup truck. When I went outside to inspect the vehicle, I found the truck's exterior and windshield,were filthy. I brought it to the attention of the exployee, who had previously checked the vehicle in, and she said the exterior wasn't her problem and she only cleans out the interior! Before returning the vehicle, I went to a local car wash and had it washed so that the next customer would have a clean vehicle to rent. I was very disappointed with the way that U-Haul's service has deteriorated over the last few years.

Richard M. 
Clasificación:
2.0

Customer service was extremely slow

Quentin B. 
Clasificación:
5.0

The only problem we had was with the drome light/switch. Did not work nor turned off when tried. Had to remove the bulb light; was concerned that it would affect the battery usage. Informed the representative when the truck was returned. He said he would note the issue.

Joan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

rosa Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Israel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaren G. 
Clasificación:
1.0

I went to the location to return the truck. There was a note on the door stating that I could call to reserve/pick up a truck, or off to the side there was a box to leave the key if returning. I read the instructions and they indicated that prior to dropping the keys in the box, I was to access the account using my phone number. I did so. However, the only account listed was one from over 1.5 years ago when I rented a truck. I then called the number listed on the door. The first time I called I received a voice mail. I waited a few minutes and phone again. The woman who answered sounded annoyed that I even called. I explained my situation and she curtly answered to "just drop the keys in the box; that's what most people do." I went on to explain that that was NOT what the instructions listed on the box stated, to which she became even more curt and then I thanked her and hung up, leaving the keys in the box.

MaryKay K. 
Clasificación:
1.0

The employee was very disrespectful used a lot of profanity in which I recorded refuse to provide a supervisor refused to deal with me where I checked my own truck out I think after today I would not ever use U-Haul again in which sucks cuz I usually use U-Haul 78 times a week use U-Haul again use U-Haul again

LEDARIUS L. 
Clasificación:
5.0

The staff was very helpful, kind and courteous. I had a reservation and they got me in and out quick. Thanks again

Jerry M. 
Clasificación:
5.0

Nada

DENNIS J. 
Clasificación:
4.0

Check out was quick and easy. One thing that this site may want to investigate is larger and more direct signage to let people know the direction and rotation for dropping off. While I understood the signage posted two others tried to drive in the opposite direction for drop off. Overall it was very easy for me to understand and follow the signs.

Danny S. 
Clasificación:
5.0

Better store wifi but otherwise really great experience. Gracias

Alexander G. 
Clasificación:
5.0

Friendly and fast respond to anything is not working appropriate.. Thank you guys.

Agustin R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trent H. 
Clasificación:
3.0

No ai mucho equipo disponible personas no muy amigables no ai un trabajador 24--7

Anselmo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javier L. 
Clasificación:
5.0

Martha was amazing. Abby also was great.

Ramon A. 
Clasificación:
5.0

The manager was incredibly nice and incredibly helpful. I would definitely recommend this location to others. My truck wasn't ready when I arrived early and he helped me get an alternative immediately.

Tom H. 
Clasificación:
3.0

No gas was in the truck

Rachel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan Luis M. 
Clasificación:
5.0

The S Union Ave in Bakersfield, CA location is about the only location I prefer to go to as they always have what I need, and the customer service is always exceptional.

Shavalier L. 
Clasificación:
5.0

Friendly staff, very affordable prices, easy to rent. 5 stars

crystal G. 
Clasificación:
5.0

The service people were kind,fast,and efficient will go back for the service

David U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
3.0

Train the employees on customer service. The worker who help us was very rude.

Katrina M. 
Clasificación:
5.0

Everything was just great friendly

JERRY P. 
Clasificación:
5.0

We entered the parking area and signs directed us thru the area. Once we saw staff they directed us to complete the return of rental. The return was very quick and easy. I was totally satisfied with the process.

Mortin O. 
Clasificación:
5.0

You guys are the best! But you can improve by making sure the miles & gas are correct before next driver comes but you guys are great and thank you so much!

Gregory S. 
Clasificación:
4.0

convenient but I didn't save much money when it came to the 25$ savings for sweeping the uhaul after use. That wasn't honored And I did pick up the truck on empty put 50$ in and still turned in the uhaul more than it was left and only got 3$ credit.

Gabriel V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felipe V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lequeda G. 
Clasificación:
3.0

Did not the reserved equipment you promised and required me to purchase it. Did not check list of reserved items before sending me on my way and I had to go back for furniture pads and a dolly. However, also gave me an auto transport instead of a tow dolly at no extra charge.

Robert L. 
Clasificación:
1.0

Trailer had worn out tire. Tire blew out on freeway 99 on Sunday and we were stranded on the freeway for over 4 hours in 100 plus degree temperature. Called the 1-800 number for assistance. stayed on the phone for 1.5 hrs and no one never answered. finally filled out online request for roadside assistance. My family (Wife and kids 3 years old, 9 years old and 15 years old ) were hungry and thirsty as we did not expect to be stranded on the Freeway for 4 hours.

Adrian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus N. 
Clasificación:
5.0

Nada

Steve J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
3.0

The app didn't work for the return. The orders were never added to our account somehow so we had to go multiple times to return the equipment. Also, we were charged two days for an item that we checked out on Saturday at. 9:09 and returned the next day at 9:06.

rachel H. 
Clasificación:
4.0

Customer service and knowledge is lacking big time at several locations. Finding my 5x8 trailer was difficult

Joel S. 
Clasificación:
4.0

Pay more attention to the correct fuel level when leasing trucks to customers.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador L. 
Clasificación:
2.0

I'm giving this rate based on my recently experience with this store. A strongly believed the representative that helped me (Kimberlee) needs customer service training and experience; she was very rude an unprofessional. I don't know if she was having a bad day, as we all may experience with time to time, but working in the market business there is no room to expose our personal frustration to the customers, as the customers are the ones that make the business bloom.. Great customer service and composure is a must for the business to grow. With that said, as she was helping me, there was this customer that just had walked in the store, he asked her a question, where she responded very rude and unprofessional, telling him he had to wait because she was with another customer; as she was getting my information, her mind was on everything else except on what she was doing, therefore she was typing everything wrong, she was getting frustrated with me as if I was the one behind the counter typing such information wrong, for this reason I never obtained my rental paperwork. When she went to attached the motorcycle trailer to my truck, she encountered a person that she new very well, and she started talking to her about personal business, having me wait till she was done socializing; not giving a matter if I was in a hurry or an emergency. As we were inspecting the trailer, there was some trash on the trailer which she never care to talk it off, my party asked her something about the capacity of the tires on the trailer and she rudely responded she didnt know. With this experience we acknowledge, i strongly believed the store manager should request special customer service training for such employees before they are put at the front counter.

aida D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena C. 
Clasificación:
5.0

Customer service was excellent from beginning to end. Its Fast quick and easy to obtain a rental.

guadalupe R. 
Clasificación:
5.0

Everything worked out good for me ...had a good service n good personal..so I wouldn't change anything..

Arturo I. 
Clasificación:
5.0

Old good thanks

lionardo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mildred R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim B. 
Clasificación:
2.0

Get a written receipt, no email, get it in writing your time you actually leave with your rental, and the same when you return. The reported gas on my receipt was a quarter of a tank off. Returning the equipment, over 20 minutes ?

THeodore R. 
Clasificación:
4.0

El cliente no dejó un comentario.

rosa L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANN S. 
Clasificación:
4.0

More employees.

Felipe A. 
Clasificación:
5.0

Well it was a very good experience in-and-out

Augustus S. 
Clasificación:
2.0

I was going to be Denied my rental reservation from the lady behind the desk because “I look similar to my ID picture but not exactly the same” that picture the DMV continues to use is over 5yrs old! Of course it's not going to look exactly the same! I didnt have the same facial hair, I have some more tattoos etc! I then had to proceed and show my debit card, business card even a CPR card showing everything matches! Then the guy who I spoke to the day before thankfully walked up but then he takes out his phone and takes my picture for a “current photo” and then a picture of my business card. Absolutely ridiculous to get a rental! I'll make the investment to get the necessary equipment moving forward to avoid their services. So if you have an old photo on your ID, take note you might be denied their service if the person you spoke with isn't there. Will not recommend.

Jose C. 
Clasificación:
3.0

The check in and out took long as there were not enough people working at the counter to help people.

JR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia P. 
Clasificación:
3.0

The "owner" that checked us out was rude and dismissive. She didn't acknowledge us for the first 15 mins and she was going to send us somewhere else to pick up our rental. Thank goodness the gentlemen that was there helped us out and took care of us.

erica S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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  • Ícono de contenedor U-Box
    Contenedores U-Box®

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  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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