The experience was not with the location it was with the reservation it self. Originally the pick up location was in Lemoore CA 93245 close to my home when I went to location the store did not have my trailer. I had to drive to Bakersfield CA 1:30 in the wrong direction of move. Customer service was not helpful. I have been a loyal customer and used your moving equipment for over 15 years. I may have to reconsider that. Please call me if you have any questions. If I could get a percent of amount payed back I would appreciated that it was a big inconvenience and it set the move back one day.DANIEL G.
Customer Reviews for U-Haul of Southside
Bakersfield, CA 93307
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JOLENE A.
Everyone there super nice and helpful always!MICHAEL M.
El cliente no dejó un comentario.Moises A.
El cliente no dejó un comentario.Thomas W.
I received the equipment filled with dirt, oil and some small car parts like brake pads and spark plugs. It was disgusting.JOSE R.
Seemed to be a bit under staffed, we had to wait a while to get someone to help us returning the trailer.CARL K.
El cliente no dejó un comentario.JORGE C.
El cliente no dejó un comentario.MARSHA S.
More workers to help customersTrevor B.
The ramp was full of household debris maybe look into quality check of that before renting I had to sweep it clean to be able to load anything without being able to use appliance dollyDavid L.
I did recommend this to four friends ! As a matter if fact, i raved about it !RAYLEEN R.
El cliente no dejó un comentario.Sergio V.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.SARAH O.
El cliente no dejó un comentario.GURTEJ B.
El cliente no dejó un comentario.RAMIRO S.
The trailer i rented had a rear tail light out and a marker light broken these should have already been fixed before i rented it out and also it seems they were shorthanded with custoner swevice having to wait about 29-25 minutes to be helpedt other than that i would still recommend this store because of the affordable prices and great stock of supplies.Victor G.
I have used this location for years and have always been satisfied with their help .Robert B.
It was ok just keep up the good workMarcus M.
El cliente no dejó un comentario.MEGAN M.
The trailer I rented had missing nuts and screws and was greasy and dirty It would be better if the mechanics took care of the equipment when it came back IMHOfranklin B.
El cliente no dejó un comentario.Jennifer W.
They charge way too much moneyANTHONY H.
More people receiving the equipment when returning that way the wait to return it's not as longEYNELL R.
The parking lot is pretty tight. The staff is helpful.Celso P.
Don't understand the extra security where they have to call another number other than your number it doesn't make any sense it's very invasive and sometimes hard to get another person to answer there phone number.DENNIS S.
El cliente no dejó un comentario.RYAN P.
Good stuffANGIE H.
El cliente no dejó un comentario.SALINA A.
I requested a trailer from one facility they didn't have one and were unable to check other local uhauls had any available and they couldn't offer I direct phone number no store I called answered leaving me to drive from location to location asking if one was available when I arrived to this location I visually noticed over several car dolly's and at least two full trailers they were unable to offer either trailer to me for the request three days I needed and was told they have to contact corporate and that they would get back to me at a later time just to be told that I could return to the same place to get the dolly they obviously hadJESSE E.
El cliente no dejó un comentario.Noe P.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.Janice H.
The lock was not usable on the back. And the windshield wipers made the vision to see a lot harder in the rain. And the uhaul was older and would make sounds like the transmission was going to slip. It was a hoopty from arizona. And they didnt have any 20ft or 26ft trucks in stock. So i had to get a fifteen footer. But it got the job done. The staff there were very friendly and professional.LESLIE F.
Very efficientAlisa K.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Albert S.
El cliente no dejó un comentario.NORMAN C.
I went online uploaded my license and all of the information to speed up the process and it still took me 45 minutes to get my trailer hooked up and then it took me almost an hour to return it ridiculous, my parents used to have a U-Haul dealership and they never gave such bad service as I got todayTerry E.
To complete rental process initially took over 1 hour and 17 minutes, even with an existing reservation. Delay included processing our debit card, terminal misfunction, I surmise, nearly became embarrassing to us. Check in was done more promptly and efficientlyPhillip J.
The trucks ac smelled like someone smoked weed in it, girl behind the counter was some what pushy, on the return customer service was not exceptable I will never use uhaul again ever.Phillip B.
The stickers are peeling and I had to get straps when they should come with the trailer.Nicole C.
Make sure equipment is clean and the tires are at correct air pressure.JASON G.
Answer you phones.Cary O.
El cliente no dejó un comentario.Francisco T.
The yard was a little too small for the amount of equipment on site, made it a little difficult to maneuver the trailer. Other than that the staff was friendly and helpful and the service was good.Kevin P.
El cliente no dejó un comentario.ALLEN S.
I have yet to get a email regarding if I could get a aaa discount or a mileage reimbursement on estimated miles. A follow up on this would be niceJames B.
Lady that checked me in was very nice long wait though this store is understaffed for the volume they haveVINCENT B.
Always understaffed. IF 2 lines are open it still takes an hour to get out with just a trailer. Then they always call a reference to confirm that im not a thief. Then after finalizing all that nonsense they want me to come back in for something else. Always 100% lame. Dropping off is almost as bad and time consuming as renting. Terrible management.DAVID W.
El cliente no dejó un comentario.DOUGLAS B.
First time I went to that location the internet for uhaul was down so I had to return the next day because I could not reserve or rent a vehicle. When I came the next day they had some lady who you can tell needs more training on renting vehichles to people she was super slow constantly calling someone on the phone for advice constantly. i waited like 45 minutes in line to get my vehicle. Terrible,terrible experience. Smh.ALLAN A.
The girl who checked me in was lazy I tried to add my nephew as a driver just put the contract in his name. The guy who check me in was rude. I realized a week later something was left in the truck as I was sick and I've left TWO messages and today is 4-19 and I've been on hold for over 45 minutes for close to an hour first with reservation now customer service to make a complaint as the location I dealt with Still hasn't returned my calls!!! The only person that was sweet was the little girl( young lady who helped me when she gave me a copy of my receipt and helped me get a broken mirror that had broken. A long mirror. She kindly put it in my trunk as I use a walker!!! I was so impressed!!! She was a cashier!!! I didn't get her name and I wish I would have!!! She was AWESOME!!! The guy who checked me in was a total checked me in was a TOTAL A@@HOLE!!!! NOT willing to help at all laughing at me!!! I'm disabled!!! Really??? And now I can't get a response from this location!!! I first rented when moving from Mexico. It was in June it might of been the 4th or the 6th back in 2017. Then at the end of Dec I told my daughter to rent a Uhaul as I was in the hospital and needed to move my things and now on April 3, I just wanted to add my nephew my nephew as a driver but the girl just put the contract under his name. I just spent an hour and a half on the phone and got NOTHING resolved!!! I guess while you're getting the money you guys are semi treating your customers good but other wise treat them like crap and don't get back to them???? Screw their needs right!!! I will NOT deal with such rotten customer service.MANUEL B.
El cliente no dejó un comentario.Manuel D.
El cliente no dejó un comentario.Saw S.
El cliente no dejó un comentario.KEVIN B.
El cliente no dejó un comentario.RUBEN B.
Very clean and reliable. I would use this service againROSALIA H.
Great selection of trucks and trailers, don't go to Walmart for your hitches I found a much better selection and better prices here. Also everything else you could want for moving except your mother to do it for you...Theresa T.
El cliente no dejó un comentario.BRIANNA C.
El cliente no dejó un comentario.ARTHUR C.
El cliente no dejó un comentario.DANELLE T.
El cliente no dejó un comentario.Donald E.
Customer required to use crll phone to take pic of license & any damage on van. Is this your new DIY way to rent from U Hsll?Bradley M.
El cliente no dejó un comentario.David C.
The service was great but they're equipment looked old and dirty they were trying the best with what they had, management can definitely provide them with some better cleaning supplies.CARL W.
You need to train you people to give good customer service.Emiliano R.
Kelly did an excellent job given the circumstances. Our One Way reserved trailer was not available as promised by UHaul. Overall we were deeply disappointed and our moving was a disaster. She helped when the first person helping us simply left and took lunch without telling us. Poorly run and managed but Kelly went out of her way to try to salvage this ugly experience. We recommend her but not this dealer.Randal D.
Great experience from pick up to drop off!ARNOLD C.
I had a wonderful experience and the staff was courteous and very helpful.Ronnie L.
El cliente no dejó un comentario.SCOTT M.
Very satisfied. Easy pick up and returnSteven L.
My overall experience was good except for the checking process ,there's was only one clerk working so it took a while. Quick and painless returning the U-Haul thanks OzzyJIMMY G.
El cliente no dejó un comentario.Daniel C.
El cliente no dejó un comentario.Carlos R.
Manager John was very professional and well attended us when returning the truck. Recommend this place and if you have any issues this man will be there to assist you.JAIME N.
The windshield could've been a little cleaner and the lock supplied for the cargo area would not stay clasped closed. It was easily opened with a slight pull. I notified the checkout personnel of the lock failure.TERRENCE B.
El cliente no dejó un comentario.JOSEPH F.
El cliente no dejó un comentario.JOE B.
Work on the lady owners attitudeBRADLEY C.
It would be helpful to have more staff on board first thing in the morning at 7:00 am and then at night at 7;00 pm when dropping off. There were quite a lot of people in line and only 1 customer service agent initially. When being helped though the agents were knowledgeable and friendly and did a good job. Just might be helpful to have more on board during those surge hours.RONALD N.
El cliente no dejó un comentario.Debora C.
El cliente no dejó un comentario.Vicente G.
The 5 times that I have been there , it is fully packed with customers and only one person at the register and one lazy "Tech Guy" sweeping the floor knowing the other guy needs help and apparently can not help since he is a "Tech Guy". The only great thing was the self check out through app or website.EDGAR C.
Everything went very smoothly. Loved how Kelly hooked everything up for us and ensured it worked properly. The location was convenient for us as well and they had what we needed.ROSS H.
The truck was really dirty and nasty It also had cigarette buds in the ashtrayVANESSA G.
El cliente no dejó un comentario.carlos T.
El cliente no dejó un comentario.MARCOS R.
El cliente no dejó un comentario.Jessica M.
The young lady was very helpful!!!!Gregory B.
Everything was great. Very fast service, good help. Ozzy was incredibly helpful and made drop off suuuper easy.EMILE A.
El cliente no dejó un comentario.DAVID N.
How much was my chargesTERRY Y.
The staff was slow and no one came out to help, I could of done it faster myselfAnthony P.
dont stand in line for an hourFrank H.
I loved checking in on the mobile app. There were some cigarette ashes in the truck, but overall was quick and easyTara P.
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