Customer Reviews for U-Haul of Southside

4280 comentarios

102 S Union Av   Bakersfield, CA 93307
(& Brundage)

(661) 323-2511

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(661) 323-2511

102 S Union Av
Bakersfield, CA 93307
(& Brundage)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I had a wonderful experience and the staff was courteous and very helpful.

Ronnie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
5.0

Very satisfied. Easy pick up and return

Steven L. 
Clasificación:
4.0

My overall experience was good except for the checking process ,there's was only one clerk working so it took a while. Quick and painless returning the U-Haul thanks Ozzy

JIMMY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

Manager John was very professional and well attended us when returning the truck. Recommend this place and if you have any issues this man will be there to assist you.

JAIME N. 
Clasificación:
3.0

The windshield could've been a little cleaner and the lock supplied for the cargo area would not stay clasped closed. It was easily opened with a slight pull. I notified the checkout personnel of the lock failure.

TERRENCE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOE B. 
Clasificación:
3.0

Work on the lady owners attitude

BRADLEY C. 
Clasificación:
5.0

It would be helpful to have more staff on board first thing in the morning at 7:00 am and then at night at 7;00 pm when dropping off. There were quite a lot of people in line and only 1 customer service agent initially. When being helped though the agents were knowledgeable and friendly and did a good job. Just might be helpful to have more on board during those surge hours.

RONALD N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Debora C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicente G. 
Clasificación:
5.0

The 5 times that I have been there , it is fully packed with customers and only one person at the register and one lazy "Tech Guy" sweeping the floor knowing the other guy needs help and apparently can not help since he is a "Tech Guy". The only great thing was the self check out through app or website.

EDGAR C. 
Clasificación:
4.0

Everything went very smoothly. Loved how Kelly hooked everything up for us and ensured it worked properly. The location was convenient for us as well and they had what we needed.

ROSS H. 
Clasificación:
1.0

The truck was really dirty and nasty It also had cigarette buds in the ashtray

VANESSA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

carlos T. 
Clasificación:
5.0

Nothing.

Timothy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

The young lady was very helpful!!!!

Gregory B. 
Clasificación:
3.0

Gracias

Bridget M. 
Clasificación:
5.0

Everything was great. Very fast service, good help. Ozzy was incredibly helpful and made drop off suuuper easy.

EMILE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

How much was my charges

TERRY Y. 
Clasificación:
1.0

The staff was slow and no one came out to help, I could of done it faster myself

Anthony P. 
Clasificación:
1.0

dont stand in line for an hour

Frank H. 
Clasificación:
5.0

I loved checking in on the mobile app. There were some cigarette ashes in the truck, but overall was quick and easy

Tara P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD E. 
Clasificación:
5.0

No complaints. Excellent service. Truck was fine. Keep up what youre doing now. Gracias.

Andres H. 
Clasificación:
4.0

Not sure if the NEEDED improvements have ANYTHING to do with the staff or the location I rented from. Maybe HIRE MORE

jasia P. 
Clasificación:
1.0

I am normally not one to complain, but when it takes 1 &1/2 hours to rent a trailer, that it unacceptable, there needs to be some training for your staff. At first I paid for the rental of a hitch and was told to go out back and get the trailer, however there wasn't anyone back where I was told to go, so I went all over looking for someone to help hook up my trailer. Then after more than a half hour I found someone to get my trailer hooked up. Now I was told to go back in to complete the paperwork. The line was now longer than before and I was told to get back in line just to complete the paperwork. REALY that makes no sense. Let me complete my rental and be gone. I finally get the same person who helped me earlier, but she could remember which client I was so she completed someone else paperwork and charged me for a Truck rental. Which I had no Idea until she told me to keep track of my miles. I then said I'm renting a trailer and she had to void all that and start over. Staff seemed to be over worked and not enough to handle the load, plus if she had simply printed a copy the first time, she would be able to look and not need to go off memory. I could go on but I still get angry just thinking about this entire experience. I won't be back to that location EVER! And I think I can go to Penske next time. Not kidding 1&1/2 HOURS TO GET A TRAILER.

randy H. 
Clasificación:
5.0

No recommendation

Ruth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONDRA L. 
Clasificación:
3.0

Rented a truck returned it on time. Guy check vehicle says that a kept a dolly that was never in the truck when rented. Waiting for contact from manager Jose. I WILL NOT PAY FOR A DOLLY THAT WASNT THERE! May want to check the person contract that rented it before me. Worst service I've ever had! This location needs training to the CUSTOMER service personnel! The are rude as all get out.

EUGENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDNA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickhaja H. 
Clasificación:
3.0

Very slow , needs more workers

EDGAR Z. 
Clasificación:
1.0

They need more staff and faster service. I don't know if the employee was new or not but needed more customer service training.

ERIC T. 
Clasificación:
3.0

I was charged twice, so make you check your statements from your bank.

EARL T. 
Clasificación:
5.0

Very good service 👍

ROMAN R. 
Clasificación:
5.0

That chick was hot fosho. Wify material. If she was my women I would ...... lol ;)

JESUS A. 
Clasificación:
2.0

My 3rd time at this location Check in and out slow. Need at least 3 people working instead of 1 or 2. Internet down all 3 visits prolonging check in.

Rhonda B. 
Clasificación:
5.0

Everyone at the facility was very nice an friendly.

MARK A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
1.0

El cliente no dejó un comentario.

ARNEITHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN M. 
Clasificación:
5.0

Muy buena atencion y revisan que todo este intalado correctamente

VICTOR D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

It was very easy to reserve the truck I wanted the 26'. When I arrived to pick it up it was very easy the clerk was very helpful and efficient. The truck was clean and ready to go. The truck was easy to drive. The truck had no problems going over the tehachapi mountain pass.

Linda K. 
Clasificación:
5.0

Excellent job U-Haul

VAUGHN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

virgina D. 
Clasificación:
5.0

Excelente servicio y muy amables

ELOISA Q. 
Clasificación:
3.0

I was suppose to receive a email receipt and never received it

ROBIN C. 
Clasificación:
5.0

Drop-off was quick and painless. They did seem super busy with a lot full of returns but my drop-off was incredibly easy! great job U-haul!

STEPHEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
1.0

I paid $156 deposit for a rental truck, was told I had only given $100 for deposit the next day. That cashier who had “owner” written on her name tag basically stole the $56 I had given her. Stop stealing people's money!!! DONT RECOMMEND. Never going there again.

CONSUELO M. 
Clasificación:
1.0

El cliente no dejó un comentario.

LAURA R. 
Clasificación:
1.0

You guys overcharged me I did not drive 100 miles in that vehicle the gas tank was on three force of a tank when we got in it I should've taken a picture of it you guys are cheats and liars and you guys have all license plates for out of state so you don't have to pay tags in California you suck you advertise the new green deal and you use gas OK you guys suck

CONSTANCE M. 
Clasificación:
3.0

Have more personable attendants , the lady who helped me was very rude

IRENE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy M. 
Clasificación:
2.0

Need more workers. I was scheduled to pick up a trailer at 10am I was there early but still didn't leave till nearly 11am. I had a lot of standing around and waiting because they were so busy.

Sherry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ilvan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN V. 
Clasificación:
5.0

I would like to compliment this location , very kind and attentive employees . My experience with with u haul customer service , On the phone was excellent very professional customer service , I had to compliment them keep up the outstanding customer service U Haul ...

Anthony G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINGO R. 
Clasificación:
3.0

Billing continued beyond authorized time. Provide a refund and fix your billing.

Maria H. 
Clasificación:
3.0

Service was slow.

KARL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOMAS B. 
Clasificación:
2.0

Pick up was not an issue it was the drop off I had issues with. All I rented was an appliance dolly and it took me over 45 min to return it there was only 1 girl at the counter and 3 people In front of me. A guy came in and out but would only check out propane customers and not help the rest of us. By the time I got to where there was only 1 person ahead of me she asked if I was returning and she said she would process it. I asked for a receipt and she said one would be emailed to me... fast forward to a week later I get a phone call that I “still had a dolly out” I explained to the lady it was returned and when she said she would take care of it. I finally got my receipt that the dolly has been returned over a week later. I'm still waiting on my refund for my deposit.

AMANDA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON J. 
Clasificación:
5.0

Great service, was there only 5 minutes, real quick and top quality service. Thanks.

Christopher M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LATANA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar S. 
Clasificación:
5.0

I was thoroughly impressed with my experience. The ability to reserve the truck in advance was great. I was super impressed by the professionalism of every staff member. A customer was being a total jerk that morning and the gentleman helping him was extraordinarily patient and helpful. He remained calm in his tone and manner. Awesome! Easy checking everything back in. Very kind and organized. Thank you!!

Aliceelsie A. 
Clasificación:
1.0

super slow, half the time i think they were hiding

JOSE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar K. 
Clasificación:
5.0

I was in and out very quickly. best U-haul experience by far.

KIMANH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MORGAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LETICIA V. 
Clasificación:
3.0

Uhual itself could improve their website, too many unnecessary questions during checkout, hard to locate the “no thanks, continue with my reservation” button which if you accidentally go through checkout too quickly it automatically adds things into your cart, had to call 2 stores, customer service and then another sales number to get a refund for the moving products and a storage unit that I did not add to my order to reserve. I only needed a 10 by 10 uhual truck!! Pick-up/Drop-off locations are also unreliable, when picking up the Uhual I ended up from one Uhaul center to another location to pick up the Uhual. And same thing during drop off, one location sent me to another when I had chosen a drop off location when picking up the Uhual truck. Customer service is okay, call center is terrible. Kept disconnecting my call, had to call back atleast 5x before actually getting a representative on the phone for a refund for the unnecessary items & storage unit added to my cart.

SURESH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail M. 
Clasificación:
1.0

The wait was to long to rent the Uhaul ....And bringing it back the wait was to long to get someone to check it back in ...Over an hour they need extra individuals working....So that the one that's @ the counter don't have to go outside and help individuals when there is already a long line of people waiting to get help...

RENISHA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne S. 
Clasificación:
5.0

everything was perfect

FATEMEH A. 
Clasificación:
5.0

They seemed short staffed and had a line of customers waiting. You can tell the employees were trying to get it done as quick as they could but maybe an extra person would help in high traffic times.

JASMINE T. 
Clasificación:
4.0

I don't see anywhere I could list an improvement. The staff at this location are courteous and professional.

DARREL M. 
Clasificación:
4.0

Faster, more courteous Customer Service; make your Customers feel like they are the reason your company exists, rather than an imposition on your time.

KENNETH G. 
Clasificación:
5.0

Service was great! Equipment was good except for the fact that the trailer leaked water in the rain and soaked our new couches. I emailed Customer Service but haven't heard back yet.

James H. 
No se han enviado comentarios para esta ubicación.

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