Customer Reviews for U-Haul of South Salem

3,280 comentarios

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

(503) 364-2165

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Was treated poorly, first truck I was given couldn't even get into because it was parked so close to others. I asked for them to get it out and they got frustrated and just stuck in on a new truck, but never gave me mileage or gas paperwork for new truck. During drop off acted like it was a problem and just told me to leave they would get to it eventually

JORDAN D. 
Clasificación:
5.0

Dropping off was quick and painless! The guy who checked me in was cheerful and very helpful!!

Bill P. 
Clasificación:
5.0

Auto trailer was not easily accessible for pick up. Had to pull it out by hand to hitch up.

WALLACE B. 
Clasificación:
3.0

I gave them me certificate number for $40. Then was charged the full amount, they never took off the $40. Had to call customer service and be on hold for 25 min before someone who didn't seem like they knew what they were doing credited back the $40.

Shawn M. 
Clasificación:
1.0

The customer service was horrible. Again no sympathy for the position they put us in. I asked about the $50 off and they told me I have to call customer service 🤦🏻‍♀️😡

Jennifer O. 
Clasificación:
5.0

The sales person was very helpful and requested that I give a review on my horrible experience.

Lynn O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary Callie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA DIANE N. 
Clasificación:
5.0

entire experience was great

KAREN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY M. 
Clasificación:
5.0

I received excellent customer service at pickup and return. No improvement needed from today's visit.

ROBERT WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAIGAN B. 
Clasificación:
5.0

The gentleman who helped us in the morning was knowledgeable, and extremely helpful! Because of his help, my move went off as planned.

LESLIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delphina G. 
Clasificación:
3.0

Could not find truck given to me. Changed truck.

BONNIE LOUISE W. 
Clasificación:
1.0

Keep the first reservation at the site the customer chose instead of changing everything and costing the customer more money in milage. the on-line return was a nightmare, the online reservation was also a problem. All around hated the experience.

Elizabeth M. 
Clasificación:
5.0

Put good seats in your trucks. So hard on your backs.

PATRICIA HELEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
5.0

Service is very professional, process is quick and easy. The staffs are very understanding and friendly. Location is very accessible. Equipments are clean and well kept.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA S. 
Clasificación:
5.0

Staff were knowledgeable and helpful.

THERESE ANNE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B. 
Clasificación:
3.0

The alignment was so bad and I didn't realize till I was on the road.

Caleb S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

matt H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY WAYNE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

I dealt with great folks, really appreciated the speedy service.

Joshua K. 
Clasificación:
5.0

The trailer was old but worked ok. The lady that helped me when I got the trailer was very knowledgeable and efficient!!

JASON ALEX K. 
Clasificación:
5.0

The woman that helped me was working alone while some guy was in the back room. She was doing all she could to stay up and finally she asked him to give her a hand. He should have seen that she was bombed with customers! She was great!!!

JIMMY BOYD W. 
Clasificación:
5.0

The staff were exceptional. They made the rental process so easy and gave great recommendations about moving tips.

JILLIAN L. 
Clasificación:
5.0

Really like working with the gentlemen at UHaul. His badge says owner and he's just great!

VINCENT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANA S. 
Clasificación:
5.0

Courteous and quick service. Best site in Salem.

EDWIN S. 
Clasificación:
1.0

I was supposed to do all online pick up… but the app wouldn't work. I asked the attendant to help me a few times and he said it was too close for his closing time to help me and that I was late and should have been there earlier. So rude … I called u haul support and they helped us. There was a truck left out front with doors left open an unattended… employee drove off and left the unattended truck that way. He must have had a really hot date to get to.

KATHLEEN J. 
Clasificación:
5.0

Awesome customer service.

CYNTHIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY CHRISTIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGINIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE B. 
Clasificación:
1.0

I ordered 2 furniture dollies and instead i got a different dolly and furniture pads.

Sabina P. 
Clasificación:
4.0

Not much you can do... it was great. The only reason the location wasn't 100% is the tricky 1-way streets and the street only parking for customers. It's crowded in the parking lot so it got mildly confusing at first. Return was a breeze however, as we were already familiar with the layout. Thanks for a great experience!

HOLLY L. 
Clasificación:
5.0

Tried checking in online but the system was down, per the U-Haul employee at the location. He said their system was running slower than usual, too. He ended up checking me in super quickly, so it all worked out.

AARON M. 
Clasificación:
5.0

Nothing everything was perfect

ENRIQUE P. 
Clasificación:
5.0

Very efficient...

RAY E L. 
Clasificación:
5.0

Very helpful and efficient at getting me in a vehicle and quick to check me back in when I arrived. Very friendly service all around!

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
1.0

The people here were rude and not helpful.

DANIEL CONRAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY WAYNE G. 
Clasificación:
4.0

UHaul Associate was personable and helpful.

KENT M. 
Clasificación:
3.0

When I picked up the pickup and left there was a warning light about a low tire and within an hour of having it the tire was flat and I had to wait for roadside assistance to fix it. The vehicle wasnt looked at by employees or that would've been found ahead of time

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY SUE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY FREDOLF O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradlee S. 
Clasificación:
3.0

Everything was great. The disappointment came when I learned a military discount was not offered .

SHAUNNA S. 
Clasificación:
5.0

I can always count on this UHaul to get me what I need when I need it. ¡Gracias!

NORMAN CLARK R. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTI F. 
Clasificación:
5.0

Very nice and professional person met me at the truck to make it quick

Nikki S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAUS JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY KATHERINE M. 
Clasificación:
1.0

Better attitude from employees. Safe equipment. The drivers window handle came off to touch before leaving the lot. Both sun visiors had missing clips and or attachments. The 10 foot truck was so tightly parked next to another truck where the mirrors were touching, so I asked the employee to move it out. He responded with it's a small lot. He took the keys and proceeded to move it out. One foot, and the handed me the keys. The app was horrible where at first we couldn't share our location, take a picture,etc. But we could take a regular picture with our phone . It took us at least 45 to return the uhaul. I've rented so many uhauls this year and it's been ridiculous the time , money and the poor customer service from several locations. Not even 3 hours and my bill was $127.00.

CRYSTAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAM ROSS D. 
Clasificación:
5.0

Great, easy to return my truck. Highly recommend.

KATHALEEN P. 
Clasificación:
5.0

Great staff. These guys hustle. Was out in 8 minutes.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

Very professional.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS D. 
Clasificación:
5.0

Fix the parking lot so its more easily accessble. The clerk that assisted us for the pick up was friendly, knowledgable and amazing!

DANIEL EDWARD R. 
Clasificación:
3.0

The lot is much too small for how busy they are. Signs indicated waiting in the vehicle to get checked out. I waited 15 minutes before someone finally acknowledged my presence and let me know I could leave. This isn't a review on the personnel. They were great. The location just seemed way too busy and obviously made it inconvenient to actually dokie their own protocol.

Trent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan T. 
Clasificación:
5.0

Check out was smooth. Friendly helpful associate had me hooked up in no time. Check in also was great- rep had trailer unhooked and moved before I knew it and offered to send me email receipt to save time which I welcomed. Love the 12th St location.

Gerald G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Clint R. 
Clasificación:
5.0

The young man who took care of my return was great. He hustled, explained the process, directed me with confidence. I was impressed

David F. 
Clasificación:
5.0

I don't know any way this location AND UHaul in general could improve. You people make it so clear and easy for the Customer. The 12 ft. truck was clean, well maintained and handled easy. I wouldn't go elsewhere OR recommend elsewhere. Cody is a great Manager.

linda G. 
Clasificación:
3.0

Customer service was severely lacking. The technician upon drop-off was extremely rude. I was advised to go out of the facility and come back in a different entrance and when I expressed that I was not good at backing up the trailer and could not get out of the parking lot safely she offered no help or instruction. It was only after struggling for 10 minutes that she moved a piece of equipment so I could be accomodated. The signage at the facility is poorly visible. It was difficult to navigate where to go in or out.

Deanna W. 
Clasificación:
4.0

The only negative comment I have is that someone call from U-Haul right when I first started renting it that I need to return it and I did read tourney fast enough and they called the second person on my application oh my God. My sister was very upset that this happened.

Raymond P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kansas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat R. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEROME S. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA KAY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD M. 
Clasificación:
5.0

Thank you !!

Douglas G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Staff and owner very helpful and friendly.

Thomas W. 
Clasificación:
5.0

Nothing. You guys are great, spot on.

BRIAN H. 
Clasificación:
5.0

Very nice on the return

Orv Lee P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN MICHAEL O. 
Clasificación:
5.0

The worker was very helpful

LAURA D. 
Clasificación:
5.0

While moving is awful This location has GREAT STAFF and good equipment!!! We called several other locations and visited 3. Those should close!! And wanted to jack pricing on boxes!! STICK WITH THIS LOCATION!!! Courteous and professional!!

SHELLEY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE DARIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
4.0

Front windows needed cleaning outside and inside. Middle seat needed cleaning on cup holding surface. So just making sure windows clean

DAVID CHARLES R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rosa C. 
No se han enviado comentarios para esta ubicación.

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