Customer Reviews for U-Haul of South Salem

3,364 reviews

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

(503) 364-2165

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DENISE RENEE W. 
Rating:
5.0

Staff was friendly and helpful

Robert P. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
4.0

The key I was given was very difficult to start the vehicle and should be checked or replaced with one that works with the ignition lock. It appeared to be a poorly made duplicate.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
5.0

All is good

RODOLFO M. 
Rating:
4.0

Customer did not leave a comment.

Thom W. 
Rating:
4.0

none

Randy A. 
Rating:
5.0

The person behind the key-board knew his business, and was very helpful. Thank you

JOHN FRED W. 
Rating:
2.0

I've avoided UHaul truck rental for several years now. Every time I have had to use you it sucks. It is always a stressful experience that leaves me pissed off. Whether it's being sent to a different location bc of truck inventory issues, surprises at checkout with size of truck or return time, it's always horrible. There are only 3 options for moving truck rental in Salem, and all of them are awful. It's like Russian roulette of who is less worse to use. I hate Uhaul.

DENISE B. 
Rating:
1.0

FALSE ADVERTISEMENT; Was seriously overcharged! 19.95 in town my butt! I got charged over 200 dollars for truck rental and 25mileage....nothing more-no extra services, equipment or packing materials. No damages charged....just simple intown small truck rental!!!

Jennifer S. 
Rating:
3.0

The truck I rented smelled of smoke and b.o. The dome light inside didn't work, the headlights were so dim I could barely tell they were even on. The window handle on both sides were missing part of the handle. No one came out with me to look at the vehicle before I left.

MICHAEL Z. 
Rating:
5.0

Parking is really tight, challenging getting the trailer out of the spot in the back

JENNIFER ARDENE A. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Our truck was clean and our service rep was very helpful. We had some unsafe issues today with the brakes not engaging properly and the truck accelerating unexpectedly after depressing the brakes. My husband had to shift into neutral to stop it. We reported this when we dropped it off - it should be repaired before renting again. One time the truck lurched into oncoming traffic on a freeway when the brakes didn't engage properly. It was very scary.

NORINE WEST P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY A. 
Rating:
5.0

The staff was right there to unhitch the trailer right away . I was there less than 5 minutes..

Margaret E. 
Rating:
5.0

Not much. Very smooth and professional

THEODORE CALVIN C. 
Rating:
4.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Didn't have to wait he came right out and unhook the trailer for me

Julie L. 
Rating:
5.0

Customer did not leave a comment.

KEEGAN R. 
Rating:
4.0

I was not told about the extra charge for mileage overage.

Desiree S. 
Rating:
2.0

I followed directions for the Mobil app but unfortunately the bar code on the vehicle was so worn out it didn't work so the app was useless for after hours drop off. I had it way less than 24 hrs and got charged way more than quoted. I will use a different company (for the first time) going forward. Got charged for extra mileage when I didn't differentiate from my address and plans reported. Disappointed in my overall experience.

KATIE LEE C. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

staff a little better

Stephen L. 
Rating:
5.0

Be sure to check your reservation daily to be sure of the correct location as it may change and the store hours may be different.

CATHERINE MARIE P. 
Rating:
5.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Everything was great, very helpful workers.

GREGORY DENNIS M. 
Rating:
4.0

The owner was friendly and helped a great deal.

FARRAH M. 
Rating:
5.0

Great manager! Great customer service ethic.

GEOFFREY MADISON H. 
Rating:
5.0

Customer did not leave a comment.

DEVIN C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA R. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

LILIAN J. 
Rating:
5.0

We always use this location even though it is no where near the closest to any of our recent moves in the past 15 years. Great service, always prepared, friendly, helpful.

Rob P. 
Rating:
5.0

This is my go to place for rental of trucks and trailers.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

GREG H. 
Rating:
4.0

I drove the uhaul 15 miles and had it returned in under 2 hours and after paying for the initial rental, damage waiver and putting 5 bucks in the tank before return it cost me $70+ for what is basically advertised as a $20 rental. I know that's base cost but come on your pricing and not pro rating for unused miles is ridiculous.

Jacob V. 
Rating:
4.0

You guys are awesome!!!

Kristin S. 
Rating:
5.0

Great service and the truck was clean and operated perfectly!

MICHAEL L. 
Rating:
3.0

They said I would have a receipt emailed to me but I never received one. Also it seems like weekend mornings there should be multiple people working the desk. I came in to pick up on a Sunday morning at 9:30 and had to wait about half an hour in line because other people are picking up too

SARAH VALLETTA W. 
Rating:
3.0

The sales lady didn't know that a hitch electrical harness was installed and ready to go on my Crosstrek, which meant I spent 3 hours tearing the panels of my car off to install a new harness. The manager/owner DID know and rectified the situation by showing me where the electrical connections were located.

Timothy B. 
Rating:
5.0

It was great and everything was ready my agent was so nice and polite with a great sense of humor

BELINDA J. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL H. 
Rating:
4.0

You all were most excellent with me. Thank you so much!

astra M. 
Rating:
4.0

Customer did not leave a comment.

Bailey M. 
Rating:
4.0

Customer did not leave a comment.

PATRICE G. 
Rating:
2.0

Very unfriendly atmosphere. Wearing a worthless mask seemed to be the most important item for customers, all while the clerk is masked, hiding behind a plastic barrier, and handling credit card, license, and paperwork. No chance of infection there! She was efficient but neither welcoming nor friendly. While retrieving the trailer, she left the store and office area totally unattended, which is a reall no-no. Upon return, the young man working the lot was rude, sarcastic, and unprofessional. He obviously had very poor training and supervision. While U-Haul had copies of my driver's license, credit card, e-mail address, phone number, and vehicle information, the clerrk insisted on the name and phone number of a friend . . . just in case I did not return the trailer. Why would you rent a trailer to such an unstrustworthy individual in the first place? I do not appreciate the clerk taking a picture of my license on her phone . . . how can we be assured that information is kept in confidence? I won't be back, and have a sneaking suspicion your other locations are of the same caliber!

MARK LINN R. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
1.0

During the time I had the truck. I replaced the windshield wipers because they were bad. They would chatter thus not working. I paid 16.95 for two replacement blades.. The steering wheel would shake around 50 MPH. The front brake rotors are warped and caused extreme shaking of the front end causing it to porpoise. Not very safe. I returned it and told the employee the problems with the truck. I also gave him the WW packages. He was very different when I rented it. He was very helpful and pleasant when I rented it and when I returned he acted as thought I was trying some scam. Never got reimbursed for 16.98 that I spent on the wipers. Overall a shitty experience. I won't return there and will let anyone know how bad it was.

KEVIN RONALD D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen V. 
Rating:
4.0

Customer did not leave a comment.

Abby B. 
Rating:
3.0

When Travis and Veronica are working they take incredible care of me. I would give them both five stars . I use U-Haul quite often for staging. However, the last two times that I've staged the trucks have been pretty dirty. Either one of these two are working the last two times that I came in. When I'm with other employees, it is not as great. Luckily Travis was there today when I dropped off the truck and he took care of some of my charges.

AUBRIE MAURENE V. 
Rating:
5.0

I like the fact that it clearly says to no parking in lot on line but some people apparently can't read or they think they are special

William L. 
Rating:
5.0

Make sure that the roll up door not stuck

George Y. 
Rating:
5.0

Customer did not leave a comment.

erick T. 
Rating:
4.0

Customer did not leave a comment.

Jessica G. 
Rating:
1.0

Of all the times I've used U-Haul this was the worst experience ever! From beginning to end from not being issued a receipt in the beginning to the horrible running truck to the fact I got no receipt at the end they wouldn't even check the truck so I have no idea what they were going to charge me and what was supposed to be $29.95 plus mileage turned into over $145 and 2 hours of being on hold at the corporate offices being hung up on it was horrible so good luck with this place!

GRANT J. 
Rating:
5.0

No idea.

VICTORIA B. 
Rating:
5.0

Keep the floor surfaces maintained as sliding boxes is part of moving boxes. Snags hinder productivity. Thank you for listening.

Daniel K. 
Rating:
5.0

Outstanding customer service, at a time when many businesses seem to have forgotten what that means, I'll keep coming back.

ANDREW THOMAS A. 
Rating:
5.0

Free coffee

RAMON L. 
Rating:
5.0

Easy to pick up and drop off

MARY R. 
Rating:
4.0

Don't overcharge your customers! Let them extend their rental as long as it's the same day for free!

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

JERRY WAYNE G. 
Rating:
5.0

They took very good care of me

Penny T. 
Rating:
3.0

Customer did not leave a comment.

KRISHNA C. 
Rating:
4.0

Customer did not leave a comment.

Kelly F. 
Rating:
5.0

Customer did not leave a comment.

Lori E. 
Rating:
3.0

Key was super hard to turn. Had to rotate steering wheel in order to start. 3/4 tank of gas when I drove it off the lot. Dings and dents on the vehicle. Dust and derbies inside the cab and box.

MATTHEW RYAN VIN P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN T. 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Super fast. I was in and out in minutes. Very minimal wait.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

MARVIN M. 
Rating:
3.0

Customer did not leave a comment.

RYAN MICHAEL WIL L. 
Rating:
5.0

Customer did not leave a comment.

ANGELO LOUIS M. 
Rating:
5.0

Uhaul of South Salem has been our 'go-to Uhaul' place for our family for decades. They've always had a clean, well run operation with good service and a wide variety of trucks, trailers, or whatever moving tool or supplies are needed. U-Haul of South Salem is tops in our book!

SARAH B. 
Rating:
2.0

This was an all around awful experience. From my reservation being cancelled to picking up a dirty truck. It reaked of smoke.

BRANDON TIMOTHY G. 
Rating:
5.0

The equipment was as promised. The Individual who assisted me went out of his way to make sure I was ready to go. I forgot my 2" ball and was loaned one. Saved my day.

Vernon J. 
Rating:
2.0

You are price gouging to the point we had to sell all our possessions to move across the country because no one who uses uhaul can afford 10k for the big truck. Good day sirs

KYLE DAVID T. 
Rating:
1.0

Was treated poorly, first truck I was given couldn't even get into because it was parked so close to others. I asked for them to get it out and they got frustrated and just stuck in on a new truck, but never gave me mileage or gas paperwork for new truck. During drop off acted like it was a problem and just told me to leave they would get to it eventually

JORDAN D. 
Rating:
5.0

Dropping off was quick and painless! The guy who checked me in was cheerful and very helpful!!

Bill P. 
Rating:
5.0

Auto trailer was not easily accessible for pick up. Had to pull it out by hand to hitch up.

WALLACE B. 
Rating:
3.0

I gave them me certificate number for $40. Then was charged the full amount, they never took off the $40. Had to call customer service and be on hold for 25 min before someone who didn't seem like they knew what they were doing credited back the $40.

Shawn M. 
Rating:
1.0

The customer service was horrible. Again no sympathy for the position they put us in. I asked about the $50 off and they told me I have to call customer service 🤦🏻‍♀️😡

Jennifer O. 
Rating:
5.0

The sales person was very helpful and requested that I give a review on my horrible experience.

Lynn O. 
Rating:
3.0

Customer did not leave a comment.

Mary Callie G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA DIANE N. 
Rating:
5.0

entire experience was great

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

PEGGY M. 
Rating:
5.0

I received excellent customer service at pickup and return. No improvement needed from today's visit.

ROBERT WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

MAIGAN B. 
Rating:
5.0

The gentleman who helped us in the morning was knowledgeable, and extremely helpful! Because of his help, my move went off as planned.

LESLIE C. 
Rating:
5.0

Customer did not leave a comment.

Delphina G. 
Rating:
3.0

Could not find truck given to me. Changed truck.

BONNIE LOUISE W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top