I like this U-Haul location because it has extended hours and all services needed. It does lack for parking but is excellent otherwise. Fortunately the on-street parking in front usually has space and has a bike lane between the parking spaces and the traffic.
James LowryCustomer Reviews for U-Haul of South Salem
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a train wreck renting from U-haul.
Edward MesaThank you! Absolutely loved it! Very friendly people, pleasant transaction. Highly recommend this location!
Vladimir KarapunarlyI had an appointment to pick up the trailer. Only one person was working and it took 15 minutes to get the trailer.
Anthony WolfgramI had a great experience with hiring movers through U-Hauls list of helpers. D&T Relocation sent a great mover named Deron. He helped me move across town. Deron is experienced, efficient, and friendly. He even brought extra moving equipment to use, without charging me extra. I would recommend his services to anyone wanting an easy move.
Jill ZolkoskeExcept for broken window handle unit was in good shape. U-Haul App made it easy to extend rental time.
Thaddeus hettleQuick and efficient
Titus NeeleyThe employee working wasn't very nice.
Jessi NorrisMy only negative is that U-Haul pushes using the APP too heavily! It took too long to actually connect with a person. You can't just call the local store! The people actually working at the store were great to work with. the person I finally was able to make my reservation was Great, BUT it took WAY too much to finally get help. I don't do APP's and you need to improve your Customer Service! It wasn't any fault of the 12th street store; U-Haul needs to have a phone option to talk to a person at the very beginning.
William Schultzno problems at all, everything went smoothly
lori onishukI usually use the app, but with this reservation it kept telling me to call. Finally reserved for pick up in Monmouth or to have you call the day before and move it to SE Salem. Long lines at the store and of course my app said to call. They offered me a discount to return to a different location 60 miles out of my way. They told me I could call and return to original location. When I called to do that it took another 40 minutes. Nothing about this reservation was simple or easy. My app usually is a great it failed all the way around this time. Everything took much longer than it should have.
Joni MorinUpon returning rental I was charged an extra $20 for after hour fee. The rental was dropped in allotted window shown on the contract.
Gurpreet SinghGood experience all around. Staff was helpful and pleasant. The return was quick and easy.
Melvin WadeEverything was great, great customer service and experience.
jeffery feryThe customer service rep working when I checked in and at drop off was great. She was very efficient and polite. She was dealing with a customer that had a bit of a complex problem when I arrived to pick up, and she handled that customer very well.
Thomas OliverThe lot is a little small and only allows customer parking on the street.
EDWARD JAMES STALLARDAwesome experience!
Ken MaluegGreat service
jeff schumacherFriendly and fas service!
CHARLES KUIPERSI ordered a dolly and it was even discussed at pick up but there was no dolly in the truck
Sheeya WorthI drove the truck for a total of 5 miles, I told them 5 miles when I picked the truck up, and yet I was charged an extra $12.90 with no explanation or receipt. That 20% more than the original estimate.
David DeSempleNothing really. It was a great experience. Maybe pull the truck out for us females. They were parked so closely that the mirrors were touching
Dena OliverParking and equipment drop off is pretty tight at this location especially when it’s busy. While trying to drop off my trailer, I got myself in a bit of a pickle. Although I wasn’t at the official drop off lane, staff was more than willing to come out and help me unhitch, and get out lol I have rented from this location before. I will run from them again. Thank you so much.
Carter SmithNot much of a waiting room with only one chair, but the staff was friendly, knowledgeable, and nice.
LES SENFFSee above.
Roger AllenNothing
Seth OserinQuick and easy ..no problems at all very professional and helpful
TAMMIE WILSONNot sure
Robert PaineKeep up the excellent job!
Bius UmulapVanessa and her staff as well as move help and they’re wonderful people assisted me and what was a Matic moving experience due to the moving company themselves and they helped me through every step of the way to find a different company to finish the job that was wonderful and U-Haul and move help they are absolute top-notch and I thank them from every ounce of my being thank you all
Freya PolsonQuick and easy rental! Efficient, friendly people.
doug moreheadI was very disappointed that I had to do all of the check-in on my phone. I SPECIFICALLY chose not to download the app because I don't want to use my phone. Then I get to the check-in and spend 20 minutes in line only to be directed to a web form to fill out. When I inquired about a paper form, the response was, *our printer is broken, we can't do paperwork. Try connecting to our Wi-Fi.". As a customer this response makes me incredibly frustrated. I should not have to use my personal device to complete your check-in process. Especially since I had already chosen in-person over the app.
Reuben GershinEvery thing went fast & easy. Well explained.
Charles SuihkonenGreat customer care. I had to cancel my reservation nothing todo with uhaul but at the last minute I ended up needing the trail. They were able to get me one asap. Wonderful.
Trevor DILLEverything was perfect.
jeffery feryCourteous, quick, answered all questions. Keep excellent employees. They are your best investment. Anybody can provide trucks and trailers. Service is the answer. Non people businesses will eventually die. Local is best.
ROY ELDRED PERRYMANGreat costumer service. Went easy, I think.
sean titusClean the windshields too when cleaning out after returns and checking the glove box. I found someones mail in ours. Great job over all thank you
Vincent ClaryYou need to tell people more about the equipment, how it operates.
Kathryn JohnsonIt was quick and painless. :) I very much appreciate the workers to hook and unhook the trailer for me.
Julie BennettThis is the only Uhaul rental that we will use in Salem. Outstanding customer service and always a smooth easy experience.
Lisa McFarlandmore parking space
BOYD BLANCHARDThe gentlemen that helped me we excellent and very friendly.
James MitchellHave used this facility multiple times because it is a convenient location. Each time the vehicles have reeked of marijuana. This last time an employee tried to tell me that I damaged a vehicle, and had to pay an over-inflated amount for repairs. Needless to say I did not damage the vehicle a they provided no evidence of said damage. It was a total scam that I will be reporting to corporate. DO NOT USE THIS LOCATION.
Anthony GriceHi, just wished there was parking elsewhere, not on the one way street. And also, I recall a while back, that, the Insurance mandatory fee, was only $5. I noticed they added another fee of $11. And also, I think all uhaul locations, should not REQUIRE a MAJOR CREDIT Card, some do not have one. And not TAKE off card at all, until RETURN Equipment. Because, I had to pay with my Card and I wanted to pay in cash. I don't think that there should be a Mandatory CC needed to hold or reserve. Thanks,
TINA FLOCKShe was great.
Zackary kellerExcellent 111
Jon ArchboldNothing
Lisa HagerVery quick pick up and staff was friendly. Would rent again if needed.
Todd KastelVery friendly staff and quick simple service. It was also nice being able to use a live person rather than another annoying app on my phone to perform a basic task.
Alex Dunnsmooth and easy
Saul HernandezEverything was GREAT, the trailer I rented was ready at my time to pick it up. The paperwork was quick & easy. The employe was polite and the check-out was easy. Drop off return was smooth and out in about 3 minutes. Was a great expanse. Would use them again.
Frank M DurhamNothing. Everything went very smoothly.
Mariann AyersThe app was very slow and would not accept my location from my phone.
Michael SkeltonThe 20 ft truck I rented is not what I would consider mechanically sound. It obviously has engine trouble. At one point it shuddered and almost died while idling at a stoplight. I mentioned this to the attendant when I returned the vehicle. Hopefully it will not be rented again as I feel if is not safe to drive. Also, I checked out the truck with a 1/3 tank of gas and was charged for 1/2 a tank. I realize that I did not check the noted fuel level in the contract (which said 1/2 a tank), so I did not dispute the fuel charge, but anyone could plainly see the truck did not have 1/2 a tank when I checked it out. This is obviously a gotcha and unethical on the part of U-Haul.
JASON VOLZI think this store does an excellent job overall! The staff are friendly and provide great customer service. Vanessa has always gone above and beyond with her service and is a huge asset. It's great that Travis has been here for years. It's nice to see a familiar face. Keep up the great work; y'all have a great right now!
WENDY PATZKEEverything was great!
Eric HunterU-haul won't let you down. The Salem location and the Forest Grove location both had immediate service and clear directions on expectations. Pickup was quick, 5 minutes, and I was driving away. Drop-off was even faster, less than 2 minutes. Keep up the excellent work. The customer service was great.
Keely PepperGreat service the transport had a slight drag as of the surge brakes were dragging but functional as I did the job allways does I am a repeat customer and will be thank you
STEVEN RUSSELLStaff very helpful
Stephen Moe | Overall ExperienceVery good to work with, very happy!
lloyd duvall | Overall Experience