Customer Reviews for U-Haul of South Salem

4,448 reviews

1395 12th St SE   Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE, Turn left on Wilbur Street and left on 12th)

(503) 364-2165

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(503) 364-2165

1395 12th St SE
Salem, OR 97302
(NO PARKING PLEASE PARK ON THE STREET WITH YOUR PERSONAL VEHICLE, Turn left on Wilbur Street and left on 12th)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I like this U-Haul location because it has extended hours and all services needed. It does lack for parking but is excellent otherwise. Fortunately the on-street parking in front usually has space and has a bike lane between the parking spaces and the traffic.

James Lowry 
Rating:
1.0

Always a train wreck renting from U-haul.

Edward Mesa 
Rating:
5.0

Thank you! Absolutely loved it! Very friendly people, pleasant transaction. Highly recommend this location!

Vladimir Karapunarly 
Rating:
5.0

Customer did not leave a comment.

Gaelyn Nooner 
Rating:
2.0

I had an appointment to pick up the trailer. Only one person was working and it took 15 minutes to get the trailer.

Anthony Wolfgram 
Rating:
4.0

I had a great experience with hiring movers through U-Hauls list of helpers. D&T Relocation sent a great mover named Deron. He helped me move across town. Deron is experienced, efficient, and friendly. He even brought extra moving equipment to use, without charging me extra. I would recommend his services to anyone wanting an easy move.

Jill Zolkoske 
Rating:
5.0

Except for broken window handle unit was in good shape. U-Haul App made it easy to extend rental time.

Thaddeus hettle 
Rating:
5.0

Quick and efficient

Titus Neeley 
Rating:
5.0

Customer did not leave a comment.

Chad Whiting 
Rating:
3.0

The employee working wasn't very nice.

Jessi Norris 
Rating:
5.0

Customer did not leave a comment.

David Glidden 
Rating:
5.0

Customer did not leave a comment.

Bryan Bagwell 
Rating:
4.0

Customer did not leave a comment.

James Rosalez 
Rating:
5.0

My only negative is that U-Haul pushes using the APP too heavily! It took too long to actually connect with a person. You can't just call the local store! The people actually working at the store were great to work with. the person I finally was able to make my reservation was Great, BUT it took WAY too much to finally get help. I don't do APP's and you need to improve your Customer Service! It wasn't any fault of the 12th street store; U-Haul needs to have a phone option to talk to a person at the very beginning.

William Schultz 
Rating:
5.0

no problems at all, everything went smoothly

lori onishuk 
Rating:
2.0

I usually use the app, but with this reservation it kept telling me to call. Finally reserved for pick up in Monmouth or to have you call the day before and move it to SE Salem. Long lines at the store and of course my app said to call. They offered me a discount to return to a different location 60 miles out of my way. They told me I could call and return to original location. When I called to do that it took another 40 minutes. Nothing about this reservation was simple or easy. My app usually is a great it failed all the way around this time. Everything took much longer than it should have.

Joni Morin 
Rating:
1.0

Upon returning rental I was charged an extra $20 for after hour fee. The rental was dropped in allotted window shown on the contract.

Gurpreet Singh 
Rating:
5.0

Customer did not leave a comment.

Huff Meyr 
Rating:
4.0

Good experience all around. Staff was helpful and pleasant. The return was quick and easy.

Melvin Wade 
Rating:
5.0

Everything was great, great customer service and experience.

jeffery fery 
Rating:
5.0

Customer did not leave a comment.

Brandon Kelly 
Rating:
5.0

The customer service rep working when I checked in and at drop off was great. She was very efficient and polite. She was dealing with a customer that had a bit of a complex problem when I arrived to pick up, and she handled that customer very well.

Thomas Oliver 
Rating:
4.0

The lot is a little small and only allows customer parking on the street.

EDWARD JAMES STALLARD 
Rating:
5.0

Customer did not leave a comment.

PATRICK GAUTHIER 
Rating:
3.0

Customer did not leave a comment.

Michael Duncan 
Rating:
5.0

Customer did not leave a comment.

christine reed 
Rating:
5.0

Customer did not leave a comment.

Conrad Augustus 
Rating:
5.0

Customer did not leave a comment.

Brandon Kelly 
Rating:
5.0

Awesome experience!

Ken Malueg 
Rating:
5.0

Great service

jeff schumacher 
Rating:
5.0

Friendly and fas service!

CHARLES KUIPERS 
Rating:
5.0

Customer did not leave a comment.

Robert Easton 
Rating:
5.0

I ordered a dolly and it was even discussed at pick up but there was no dolly in the truck

Sheeya Worth 
Rating:
2.0

I drove the truck for a total of 5 miles, I told them 5 miles when I picked the truck up, and yet I was charged an extra $12.90 with no explanation or receipt. That 20% more than the original estimate.

David DeSemple 
Rating:
4.0

Customer did not leave a comment.

Gary Deverell 
Rating:
5.0

Nothing really. It was a great experience. Maybe pull the truck out for us females. They were parked so closely that the mirrors were touching

Dena Oliver 
Rating:
5.0

Customer did not leave a comment.

David Belk 
Rating:
5.0

Parking and equipment drop off is pretty tight at this location especially when it’s busy. While trying to drop off my trailer, I got myself in a bit of a pickle. Although I wasn’t at the official drop off lane, staff was more than willing to come out and help me unhitch, and get out lol I have rented from this location before. I will run from them again. Thank you so much.

Carter Smith 
Rating:
5.0

Customer did not leave a comment.

Albert De La Cruz 
Rating:
5.0

Customer did not leave a comment.

Amber Heath 
Rating:
5.0

Not much of a waiting room with only one chair, but the staff was friendly, knowledgeable, and nice.

LES SENFF 
Rating:
4.0

See above.

Roger Allen 
Rating:
4.0

Customer did not leave a comment.

ROBERT LEWIS 
Rating:
5.0

Customer did not leave a comment.

EDWARD JAMES STALLARD 
Rating:
5.0

Nothing

Seth Oserin 
Rating:
5.0

Quick and easy ..no problems at all very professional and helpful

TAMMIE WILSON 
Rating:
3.0

Not sure

Robert Paine 
Rating:
4.0

Customer did not leave a comment.

James Charnholm 
Rating:
5.0

Keep up the excellent job!

Bius Umulap 
Rating:
5.0

Customer did not leave a comment.

Alyssa Roth 
Rating:
5.0

Customer did not leave a comment.

miguel sifuentes 
Rating:
4.0

Customer did not leave a comment.

Samuel Butler 
Rating:
5.0

Vanessa and her staff as well as move help and they’re wonderful people assisted me and what was a Matic moving experience due to the moving company themselves and they helped me through every step of the way to find a different company to finish the job that was wonderful and U-Haul and move help they are absolute top-notch and I thank them from every ounce of my being thank you all

Freya Polson 
Rating:
5.0

Quick and easy rental! Efficient, friendly people.

doug morehead 
Rating:
3.0

I was very disappointed that I had to do all of the check-in on my phone. I SPECIFICALLY chose not to download the app because I don't want to use my phone. Then I get to the check-in and spend 20 minutes in line only to be directed to a web form to fill out. When I inquired about a paper form, the response was, *our printer is broken, we can't do paperwork. Try connecting to our Wi-Fi.". As a customer this response makes me incredibly frustrated. I should not have to use my personal device to complete your check-in process. Especially since I had already chosen in-person over the app.

Reuben Gershin 
Rating:
5.0

Every thing went fast & easy. Well explained.

Charles Suihkonen 
Rating:
5.0

Great customer care. I had to cancel my reservation nothing todo with uhaul but at the last minute I ended up needing the trail. They were able to get me one asap. Wonderful.

Trevor DILL 
Rating:
5.0

Everything was perfect.

jeffery fery 
Rating:
5.0

Customer did not leave a comment.

Arthur Odom 
Rating:
5.0

Customer did not leave a comment.

VERN FENSKE 
Rating:
5.0

Courteous, quick, answered all questions. Keep excellent employees. They are your best investment. Anybody can provide trucks and trailers. Service is the answer. Non people businesses will eventually die. Local is best.

ROY ELDRED PERRYMAN 
Rating:
5.0

Customer did not leave a comment.

Gayla Stoneman 
Rating:
5.0

Great costumer service. Went easy, I think.

sean titus 
Rating:
4.0

Customer did not leave a comment.

Bobbie Taijeron 
Rating:
5.0

Clean the windshields too when cleaning out after returns and checking the glove box. I found someones mail in ours. Great job over all thank you

Vincent Clary 
Rating:
5.0

Customer did not leave a comment.

Hank Caputo 
Rating:
5.0

You need to tell people more about the equipment, how it operates.

Kathryn Johnson 
Rating:
5.0

It was quick and painless. :) I very much appreciate the workers to hook and unhook the trailer for me.

Julie Bennett 
Rating:
5.0

Customer did not leave a comment.

DARWIN DURR 
Rating:
5.0

This is the only Uhaul rental that we will use in Salem. Outstanding customer service and always a smooth easy experience.

Lisa McFarland 
Rating:
4.0

more parking space

BOYD BLANCHARD 
Rating:
5.0

Customer did not leave a comment.

Christian Turner 
Rating:
4.0

The gentlemen that helped me we excellent and very friendly.

James Mitchell 
Rating:
3.0

Have used this facility multiple times because it is a convenient location. Each time the vehicles have reeked of marijuana. This last time an employee tried to tell me that I damaged a vehicle, and had to pay an over-inflated amount for repairs. Needless to say I did not damage the vehicle a they provided no evidence of said damage. It was a total scam that I will be reporting to corporate. DO NOT USE THIS LOCATION.

Anthony Grice 
Rating:
2.0

Hi, just wished there was parking elsewhere, not on the one way street. And also, I recall a while back, that, the Insurance mandatory fee, was only $5. I noticed they added another fee of $11. And also, I think all uhaul locations, should not REQUIRE a MAJOR CREDIT Card, some do not have one. And not TAKE off card at all, until RETURN Equipment. Because, I had to pay with my Card and I wanted to pay in cash. I don't think that there should be a Mandatory CC needed to hold or reserve. Thanks,

TINA FLOCK 
Rating:
5.0

Customer did not leave a comment.

Todd Bickel 
Rating:
5.0

She was great.

Zackary keller 
Rating:
5.0

Customer did not leave a comment.

Donald Machado 
Rating:
5.0

Excellent 111

Jon Archbold 
Rating:
5.0

Customer did not leave a comment.

Tyler Teal 
Rating:
5.0

Nothing

Lisa Hager 
Rating:
5.0

Very quick pick up and staff was friendly. Would rent again if needed.

Todd Kastel 
Rating:
5.0

Very friendly staff and quick simple service. It was also nice being able to use a live person rather than another annoying app on my phone to perform a basic task.

Alex Dunn 
Rating:
5.0

Customer did not leave a comment.

Timothy Tannenbaum 
Rating:
4.0

smooth and easy

Saul Hernandez 
Rating:
5.0

Everything was GREAT, the trailer I rented was ready at my time to pick it up. The paperwork was quick & easy. The employe was polite and the check-out was easy. Drop off return was smooth and out in about 3 minutes. Was a great expanse. Would use them again.

Frank M Durham 
Rating:
5.0

Customer did not leave a comment.

Timothy Nesbitt 
Rating:
5.0

Nothing. Everything went very smoothly.

Mariann Ayers 
Rating:
5.0

Customer did not leave a comment.

Colleen Plott 
Rating:
4.0

Customer did not leave a comment.

Chelsea Meedom-Winther 
Rating:
3.0

The app was very slow and would not accept my location from my phone.

Michael Skelton 
Rating:
3.0

The 20 ft truck I rented is not what I would consider mechanically sound. It obviously has engine trouble. At one point it shuddered and almost died while idling at a stoplight. I mentioned this to the attendant when I returned the vehicle. Hopefully it will not be rented again as I feel if is not safe to drive. Also, I checked out the truck with a 1/3 tank of gas and was charged for 1/2 a tank. I realize that I did not check the noted fuel level in the contract (which said 1/2 a tank), so I did not dispute the fuel charge, but anyone could plainly see the truck did not have 1/2 a tank when I checked it out. This is obviously a gotcha and unethical on the part of U-Haul.

JASON VOLZ 
Rating:
5.0

Customer did not leave a comment.

Lina Baencia 
Rating:
5.0

I think this store does an excellent job overall! The staff are friendly and provide great customer service. Vanessa has always gone above and beyond with her service and is a huge asset. It's great that Travis has been here for years. It's nice to see a familiar face. Keep up the great work; y'all have a great right now!

WENDY PATZKE 
Rating:
5.0

Everything was great!

Eric Hunter 
Rating:
5.0

U-haul won't let you down. The Salem location and the Forest Grove location both had immediate service and clear directions on expectations. Pickup was quick, 5 minutes, and I was driving away. Drop-off was even faster, less than 2 minutes. Keep up the excellent work. The customer service was great.

Keely Pepper 
Rating:
5.0

Customer did not leave a comment.

Bob Hill 
Rating:
4.0

Customer did not leave a comment.

Jerry Morgart 
Rating:
5.0

Customer did not leave a comment.

Thomas Atkinson 
Rating:
5.0

Great service the transport had a slight drag as of the surge brakes were dragging but functional as I did the job allways does I am a repeat customer and will be thank you

STEVEN RUSSELL 
Rating:
5.0

Staff very helpful

Stephen Moe  |  Overall Experience 
Rating:
5.0

Very good to work with, very happy!

lloyd duvall  |  Overall Experience 
No reviews have been submitted for this location.

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