Customer Reviews for U-Haul of Simi Valley

5,736 comentarios

1577 E Los Angeles Av   Simi Valley, CA 93065
(& Erringer)

(805) 584-9374

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(805) 584-9374

1577 E Los Angeles Av
Simi Valley, CA 93065
(& Erringer)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

Was told on the phone, and by a employee in store that a 15' box truck would work for a 10x20 storage unit in one trip. I was skeptical but my unit wasn't but 3/4 full. Well, it took me two trips with the truck completely packed. Cost me an additional $160 in mileage charged and after arguing with a employee about it, he only offered $20 off. Also rented a car trailer to tow a vehicle and after I ASKED if it will fit 33” tires the employee said no, and that I would have to purchase tires straps which they did not have in stock. I will not rent from uhaul again…

KENNETH E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Second time in a month to rent from you and both times it was the best experience ever. Your use of technology with the app and website is seamless and easy. Well done.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO P. 
Rating:
1.0

Not friendly at all. Trailer had drywall left in it. And they charged me fir an extra day when I already dropped it off. Kid said I was all good and probably didn't tell the guy inside.

COREY M. 
Rating:
4.0

Ensure the trailer hitch is correct for the ball on the car. Terrible job ensuring good fit and correct connection to make this a good haul. We rent uhaul trailers often and have never had this issue

LISA W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD K. 
Rating:
3.0

The furniture dollys, upright dolly and furniture pads were not in the truck and I almost drove away with none of them. The on-line check in was annoying and time consuming. The trick was used, had scratches all over the outside, and cigarette burns on the seats and paneling, but the photos I was asked to accept were of a brand new I scratched truck. The moving help never arrived. And the truck was very closed to empty-on-gas when I got it.

Kathleen H. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO V. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

QUOC V. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Not much really, pickup was pretty much perfection!

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

BRADLY R. 
Rating:
5.0

Always rent from this location...they have always been great!

CHAD O. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Everything about the experience was top notch from pick up to return. The text links for every stage of the process was extra special. Thanks,

GREGORY L. 
Rating:
1.0

my trailer was not available even though it was reserved... I was forced to drive an hour away to find another trailer.... totally unacceptable.. I was screwed

DEREK H. 
Rating:
4.0

The inside of the windshield was very dirty and the glare from the sun made it dangerous to drive. I had to pull over and clean the drivers side.

JEFFREY S. 
Rating:
5.0

had reservations went in and my name was looked up was greeted with a friendly hello was in and out within 30 minutes

JEROME S. 
Rating:
5.0

Customer did not leave a comment.

Elaine B. 
Rating:
5.0

I was a lot cheaper than I thought it was going to be they were friendly it was easy to rent house for free very informative and easy return process

MELISSA L. 
Rating:
3.0

Truck was filfthy, smelled bad, drivers seat was stuck, given to me nearly empty on gas. When I mentioned it to Jorge, his response was , “seems fine to me “.

KIMBERLY T. 
Rating:
5.0

Customer did not leave a comment.

STANLEY H. 
Rating:
5.0

Customer did not leave a comment.

Logan D. 
Rating:
2.0

It is the only UHaul rental office in the area. They know it and customer service understands this as well.

RAMON M. 
Rating:
5.0

They couldn't have made return any easier! They just came out and took possession of the vehicle!

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Customer did not leave a comment.

Leigh F. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

Have lights turned on in the parking lot at night

NATHANIEL C. 
Rating:
2.0

Have employees that care. The person that made our reservation had short answers to our questions. We got the filthiest 15 ft truck on the lot. It smelled. The back was so dusty. I had to try and wipe the ledge. The driver door was hard to close. When we returned the truck, I told the person that it was one of the worst trucks we have ever rented. It was dirty and smelled. It was a bad experience. He just walked away. We watched as he didn't even clean it before taking it in the back.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
4.0

Customer did not leave a comment.

Clevelyn S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
3.0

There is a concern that I wanted to share: 1) During pick-up the Gas was just BELOW 3/4 of a tank but the contract said 7/8 - so this was my first issue 2) During return I filled the gas to 7/8 as the contract indicated but the return agent wanted to charge me a GAS SURCHARGE. When I explained the short gas amount on the way out and then met the contract fill-return-goal, I said "NO-Way", to which the agent said, Oh, I'm sorry, I made an error and did not include the ~ ~ 17.00 surcharge, If it was only one issue I would not think twice about this but the short-gas amount on the outbound AND inbound transaction seems like someone is gaming the system at the customers expense. Would you please have this issue looked into as I value U-Haul and want to keep high-regard for this brand but this was a concern of ethics - I would appreciate a follow-up email to this concern - Thank you - Jules Kurtz jules_kurtz1@hotmail.com

Jules K. 
Rating:
3.0

Customer did not leave a comment.

VANESSA G. 
Rating:
5.0

Customer did not leave a comment.

JANA S. 
Rating:
4.0

Customer did not leave a comment.

Judi C. 
Rating:
5.0

Efficient and effective staff, excellent equipment and service!

Dana T. 
Rating:
4.0

That was the bumpiest, shakiest truck I have ever driven and it was hard to start. And it wasn't that it was so large, it's just a little bigger than the pickups I've driven, so there was no excuse for that.

DINA T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Be able to rent T bar bracket to place over pick up roof top and back allowing long items to be carried out (lumber, ...)

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

AI H. 
Rating:
4.0

Customer did not leave a comment.

FRANK S. 
Rating:
4.0

Check-in took way too long. Also, there was a dolly bolted into the back of the van that was in the way and took up valuable space. Would rather have the option to include it only if I ask for it.

ROBERT P. 
Rating:
5.0

Friendly customer service

Rachel A. 
Rating:
5.0

The whole process, reserving, pickup & return, so simple & easy.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jovitha R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

I don't think I should have been charged the $20 fee for not filling out the return form on the phone. I couldn't get past finding the location. There wasn't an option to get past it to continue so I could fill out the rest of the pages. I tried to call there was over a 30 minute.

CHERIE A. 
Rating:
2.0

I was telling the manager that I will use my insurance from Progressive and at the end of the rental when reviewing the bill found it in my statement. Pls refund that amount

ALEXANDER D. 
Rating:
5.0

Perfect perfect perfect!!! So easy and the guys helping today were awesome!!! I referred our friends the same day as they rented a truck too!! Thanks and we will definitely be back! Got a new propane tank and rolled it too !!! Would rent a van again in a snap!!

STEPHEN A. 
Rating:
2.0

All your employees seem miserable at least the ones that check you out and in. Maybe they need to get paid more or find a differnt job.

RYAN R. 
Rating:
5.0

Juan and Mike are great

PAUL K. 
Rating:
2.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Always a pleasure to rent from you guys!!😃👍🏻👍🏻⭐️⭐️⭐️⭐️⭐️

THERESA S. 
Rating:
5.0

Customer did not leave a comment.

QUOC V. 
Rating:
5.0

excellent service!

CHRISTIAN H. 
Rating:
4.0

An employee did not walk me out to the van and make sure that I knew about the controls. Not a big deal but I took a few minutes to familiarize myself to the controls. Never figured out the A/C.

BRET K. 
Rating:
3.0

Customer did not leave a comment.

Oscar M. 
Rating:
4.0

Customer did not leave a comment.

Alejandro B. 
Rating:
5.0

The DIY Return App is really a nuisance. Stop charging the $20 After-Hour-Dealer-Checkin Fee that all but forces us to use it.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
1.0

Reserved a trailer with ramp, they called me the day for pickup and they don't have and promise me to give discount. Did not get discounted price and the trailer that was reserved.. Replacement trailer was hook to our truck and not familiar with the size of trailer. Parking lot was not organized, very hard to get out, trucks are park everywhere and blocking exits.

MARVIN D. 
Rating:
5.0

I did notice that the "Check Engine Light" was on. That should be looked into. Also, a more accurate notation of the amount of gas in the tank would make a user more comfortable. e.g. The documentation reported a quarter tank of gas, but it was visibly less than that. Fortunately, when I returned it after putting gas in, in came to just under a quarter and they were okay with that...but again, it was reported as a quarter tank.

William L. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

I rented a 20' truck. It was not available. I wanted to rent two 10' trucks but only one was available. I had hired two movers for a two hour period. Because of this mix-up, I had to find other movers to complete my move. The gentleman I worked with at U-Haul tried what he could to help me. I appreciated that.

PATRICIA A. 
Rating:
5.0

Keep up being professional and enthusiastic. The Team at this location is great

LLOYD M. 
Rating:
3.0

I think the “cleaning fee” added on at the end was a bit unfair! I thought I brought it in clean ☹️

MARC M. 
Rating:
5.0

The most simple transaction I've ever had. From pick up to drop off. So fast I didn't think I could be done when they say that's it... thank you for you business. Others take heed and follow U-Hauls example. All online and Covid safe touch-less system. A+ U-Haul thank you...

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Inform the customer about text message for vehicle check before leaving because some of us older patrons aren't phone bonkers and don't look at them all the time!

DANIEL M. 
Rating:
2.0

Train your personnel to be knowledgeable about the check in process. And to be kind and helpful to someone backing up their vehicle in order to hitch the rental cargo trailer.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

EVAN P. 
Rating:
5.0

Customer did not leave a comment.

TONY N. 
Rating:
4.0

I continue to use this location every time . No complaints

DANA R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Nataly G. 
Rating:
5.0

Customer did not leave a comment.

Luanne T. 
Rating:
2.0

Severely under staffed. Took an hour to check back in a trailer.

TIMOTHY D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Online reservation and check-in was super easy and convenient. I have not rented for a long time and was pleasantly surprised on how fast and easy it was. My only complaint - the radio in the vehicle was not working.

STEVEN M. 
Rating:
4.0

Service was pleasant and timely, very good vehicle

MICHAEL M. 
Rating:
2.0

During my moving process and interaction with the employees, 4 out of the 5 employees at this location didn't even greet me. The customer service was one of the worse experience in my recent history. Only one person offered even a simple greeting. The vehicle sounded like it was on its last legs. We received the truck with under 1/8 of a tank of gas on moving day. Terrible experience.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
3.0

The truck ran very well I thought the truck was perfect with the power and transmission.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

kathy S. 
Rating:
3.0

Not sure if location at fault or uhaul HQ but I marked “more than 2 days” when setting up rental, confirmed I “understood a uhaul rep may contact me regarding this”… we needed it Th, Fri, and most of Sat. Never heard from anyone. Sat morning the location was calling and harassing us at 10am to get the trailer back - no way we could do so, it was full with more trips to make into the late afternoon AS PLANNED. Obviously not a seamless process between online reservations and the location :(

ERIK H. 
Rating:
5.0

The staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!

DeMetra M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff H.  |  First Impressions 
Rating:
5.0

Thanks for your help

nicole w.  |  First Impressions 
Rating:
5.0

The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.

RONALD T.  |  Overall Experience 
Rating:
5.0

The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated

RONALD T.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Volver
arriba